Star Micronics TSP1000 Series User Manual

THERMAL PRINTER
TSP1000 SERIES
USER’S MANUAL
MODE D’EMPLOI BEDIENUNGSANLEITUNG MANUALE DI ISTRUZIONI
Federal Communications Commission
Radio Frequency Interference
Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
This statement will be applied only for the equipments marketed in U.S.A.
FCC WARNING
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
For compliance with the Federal Noise Interference Standard, this equipment requires a shielded cable.
For RF interference suppression, if a ferrite core is provided with this device, affix it to the interface cable.
The Canadian Department of Communications
Statement of
Radio Interference Regulations
This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
The above statement applies only to printers marketed in Canada.
Trademark acknowledgments
TSP1000: Star Micronics Co., Ltd. ESC/POS: Seiko Epson Corporation
Notice
All rights reserved. Reproduction of any part of this manual in any form whatsoever, without STAR’s express permission is forbidden.
The contents of this manual are subject to change without notice.
All efforts have been made to ensure the accuracy of the contents of this manual at the
time of going to press. However, should any errors be detected, STAR would greatly appreciate being informed of them.
The above notwithstanding, STAR can assume no responsibility for any errors in this manual.
©
Copyright 2004-2009 Star Micronics Co., Ltd.

TABLE OF CONTENTS

1. Unpacking and Installation .......................................................................................... 1
1-1. Unpacking .......................................................................................................................... 1
2. Parts Identification and Nomenclature ....................................................................... 2
3. Consumable Parts and AC Adapter ............................................................................ 4
4. Connecting Cables and AC Adapter ........................................................................... 6
4-1. Interface Cable ................................................................................................................... 6
4-2. Connecting to a Buzzer Drive .......................................................................................... 10
4-3. Connecting the Optional AC Adapter .............................................................................. 11
4-4. Turning Power On ........................................................................................................... 12
4-5. Installing the Cable .......................................................................................................... 13
4-6. Switch Blind Installation ................................................................................................. 14
5. Control Panel and Other Functions ........................................................................... 15
5-1. Control Panel ................................................................................................................... 15
5-2. Errors ............................................................................................................................... 15
5-3. Self Printing ..................................................................................................................... 17
6. Loading the Roll Paper ............................................................................................... 18
6-1. Loading the Roll Paper .................................................................................................... 18
6-2. Paper Loading Methods ................................................................................................... 21
6-3. Roll Paper Holder Adjustment ......................................................................................... 22
6-4. Paper Guide Adjustment .................................................................................................. 23
6-5. Upper Guide Adjustment ................................................................................................. 24
7. Adjusting the Near-end Sensor .................................................................................. 25
8. Preventing and Clearing Paper Jams ........................................................................ 27
8-1. Preventing Paper Jams ..................................................................................................... 27
8-2. Removing Paper Jam ....................................................................................................... 27
8-3. Releasing a Locked Cutter ............................................................................................... 28
9. Periodical Cleaning ..................................................................................................... 30
9-1. Cleaning the Thermal Head ............................................................................................. 30
9-2. Cleaning the Paper Holder ............................................................................................... 30
Appendix A: Specifications ........................................................................................... 128
A-1. General Specifications ................................................................................................... 128
A-2. Auto Cutter Specifications ............................................................................................. 129
A-3. Interface ......................................................................................................................... 129
A-4. Electrical Characteristics ............................................................................................... 129
A-5. Option ............................................................................................................................ 129
A-6. Environmental Requirements ........................................................................................ 130
A-7. Reliability ....................................................................................................................... 130
A-8. Black Mark Specifications ............................................................................................. 131
Appendix B: Dip Switch Setting ................................................................................... 134
B-1. Parallel Interface Model ................................................................................................. 135
B-2. Sperial Interface (RS-232C) Model ............................................................................... 136
B-3. USB Interface Model ..................................................................................................... 138
B-4. Ethernet Interface Model ............................................................................................... 139
B-5. Wireless LAN Interface Model ...................................................................................... 141
Appendix C: Parallel Interface .................................................................................... 144
Appendix D: Serial Interface (RS-232C) ..................................................................... 145
D-1. RSConnector .................................................................................................................. 145
D-2. Cable Connections ......................................................................................................... 147
D-3. Electrical Characteristics ............................................................................................... 147
Appendix E: USB, Ethernet and Wireless LAN Interface ........................................ 148
E-1. USB Interface Specifications............................................................................................ 148
E-2. Ethernet Interface Specifications ...................................................................................... 148
E-3. Wireless LAN Interface Specifications ............................................................................ 148
Appendix F: Buzzer Driver Circuit ............................................................................. 149
Appendix G: Memory Switch Settings ........................................................................ 151

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1. Unpacking and Installation

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1-1. Unpacking

After unpacking the unit, check that all the necessary accessories are included in the package.
Roll paper holders *3
Installation sheet
Roll paper shaft *3
Paper stopper
User’s manual
Printer
Switch blind
Ferrite core *1
Fastener *2
*1: Not included with RS-232C model *2: Not included with RS-232C and
USB models
*3: TSP1043 model only
Fig. 1-1 Unpacking
If anything is missing, contact the dealer where you bought the printer and ask them to supply the missing part. Note that it is a good idea to keep the original box and all the packing materials just in case you need to pack the printer up again and send it somewhere at a later date.
– 1 –

2. Parts Identification and Nomenclature

Printer cover
Open this cover to load or replace paper.
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Cover open lever
Push this lever in the direction of the arrow to open the printer cover.
Control panel
Power switch
Used to turn on/off power to the printer.
Features LED indica­tors to indicate printer status and switches to operate the printer.
Interface connector
For connection to a host computer.
Buzzer drive connector
Connects to buzzer. Do not connect this to a telephone.
2
Power connector
For connection of the AC adapter. Never unplug the AC adapter while the printer is on.
Choosing a place for the printer
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Before actually unpacking the printer, you should take a few minutes to think about where you plan to use it. Remember the following points when doing this.
Choose a firm, level surface where the printer will not be exposed to
vibration.
The power outlet you plan to connect to for power should be nearby
and unobstructed.
Make sure that the printer is close enough to your host computer for
you to connect the two.
Make sure that the printer is not exposed to direct sunlight.Make sure that the printer is well away from heaters and other sources
of extreme heat.
Make sure that the surrounding area is clean, dry, and free of dust.Make sure that the printer is connected to a reliable power outlet. It
should not be on the same electric circuit as copiers, refrigerators, or other appliances that cause power spikes.
Make sure that the room where you are using the printer is not too
humid.
WARNING
Shut down your equipment immediately if it produces smoke, a
strange odor, or unusual noise. Immediately unplug the equipment and contact your dealer for advice.
Never attempt to repair this product yourself. Improper repair work
can be dangerous.
Never disassemble or modify this product. Tampering with this
product may result in injury, fire, or electric shock.
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3. Consumable Parts and AC Adapter

When consumable parts have run out, use those specified in the table below. Make sure that the AC adapter specified in the table is used. Use of consumable parts or an AC adapter which are not specified in the table may result in damage to the printer, fire or electric shock.
(1) Roll paper specifications
Thermal paper
µ
Thickness: 65 to 150 Width: 44.5±0.5 to 82.5±0.5 mm Outer roll diameter: Max. ø180 mm
Take up paper roll width:45 to 83 mm Core outer/inner diameter
Paper thickness Core outer Core inner
65 – 100 µm Max. ø40±1 mm Max. ø25.4±1 mm
100 – 150 µm Max. ø58±1 mm Max. ø50.8±1 mm
Printed surface: Outer surface of roll Tail end handling: Do not use paste or glue to secure the roll paper or
m
(When using drop-in paper loading)
Max. ø170 mm
(When using roll paper shaft)
+0.5
-1
+0.5
-1
its core. Do not fold the tail end of the paper.
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(2) Recommended paper
Mitsubishi Paper Mills Limited
T8037 (tickets), 85 µm (thickness) TF8067 (tickets), 84 µm (thickness) TF8075 (tickets), 85 µm (thickness)
KANZAN
KLS46 (tickets) KPO460 (tickets)
Kanzaki Specialty Papers Inc. (KSP)
Lotto482 (tickets), 84 µm (thickness)
Depending on the type and thickness of the paper, it may be necessary to change the settings for printing darkness. To change the darkness settings, use the printing darkness settings command <ESC><RS> ‘d’ n or the memory switch settings. Refer to the separate Specification Manual for details.
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(3) AC adapter (option)
Model name: PS60
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Input: 100 to 240 V AC, 50/60 Hz Output: DC24±5%, 2.0 A (5.0 A Load 10 sec. Max.)
CAUTION
Access the following URL for the information of the recommended paper. http://www.star-m.jp/eng/dl/dl02.htm
5

4. Connecting Cables and AC Adapter

4-1. Interface Cable

Note that the interface cable is not provided. Please use a cable that meets specifications.
CAUTION
Before connecting/disconnecting the interface cable, make sure that power to the printer and all the devices connected to the printer is turned off. Also make sure the power cable plug is disconnected from the AC outlet.
4-1-1. Serial Interface (RS-232C) Cable
(1)Make sure the printer is turn off. (2)Connect the interface cable to the connector on the rear panel of the printer. (3)Tighten the connector screws.
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6
Serial interface cable
4-1-2. Parallel Interface Cable
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Interface cable
Ferrite core
5 cm maximum
(1)Make sure the printer is turn off. (2) For only the parallel interface model,
affix the ferrite core onto the cable as shown in the illustration below.
(3)Pass the fastener through the ferrite
core.
Fastener
Pull and cut
(4)Loop the fastener around the cable
and lock it. Use scissors to cut off any excess.
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(5)Connect the interface cable to the connector on the rear panel of the printer. (6)Fasten the connector clasps.
Parallel interface cable
4-1-3. Connecting USB Cable
(1)Make sure the printer is turn off. (2)Affix the ferrite core onto the USB cable as shown in the illustration below and
make sure to pass the cable through the cable support as shown in the illustration.
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Plug
– 8 –
4cm (Maximum)
Ferrite core
4-1-4. Connecting Ethernet Cable
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(1)Make sure the printer is turned off.
(2)Affix the ferrite core onto the
ethernet cable as shown in the illus­tration below.
Ethernet cable
Ferrite core
(3)Pass the fastener through the ferrite
core.
(4)Loop the fastener around the cable
and lock it. Use scissors to cut off any excess.
(5)Connect the ethernet cable to the
connector on the interface board. Then, connect the other end of the cable to your computer.
10cm (Maximum)
Fastener
9

4-2. Connecting to a Buzzer Drive

You can connect a buzzer drive to the printer using a modular plug. The following describes how to make the actual connection. See Modular plug on page 149 for details about the type of modular plug that is required. Note that this printer does not come with a modular plug or wire, so it is up to you to obtain one that suits your needs.
CAUTION
Make sure that the printer is turned off and unplugged from the AC outlet and that the computer is turned off before making connections.
Connect the buzzer drive cable to the connector on the rear panel of the printer.
CAUTION
Do not connect a telephone line into the buzzer drive connector. Failure to observe this may result in damage to the printer. Also, for safety, do not connect wiring to the buzzer drive connector if there is a chance it may carry excess voltage.
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4-3. Connecting the Optional AC Adapter

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Note: Before connecting/disconnecting the AC adapter, make sure that
power to the printer and all the devices connected to the printer is turned off. Also make sure the power cable plug is disconnected from the AC outlet.
(1)Connect the AC adapter to the power cable.
Note: Use only the standard AC adapter and power cable. (2)Connect AC adapter to the connector on the printer. (3)Insert the power cable plug into an AC outlet.
CAUTION
When disconnecting the cable, take hold of the cable connector to pull it out. Releasing the lock makes it easy to disconnect the connector. Pulling the cable excessively could cause damage to the connector.
11

4-4. Turning Power On

Make sure that the AC adapter has been connected as described in 4-3.
(1)Set the power switch located on the front of the printer to on.
The POWER lamp on the control panel will light up.
Power switch
CAUTION
We recommend that you unplug the printer from the power outlet whenever you do not plan to use it for long periods. Because of this, you should locate the printer so that the power outlet it is plugged into is nearby and easy to access.
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12

4-5. Installing the Cable

Install the cable as shown in the diagram below.
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13

4-6. Switch Blind Installation

It is not necessary to install the switch blind. Only install it if it is necessary for you. By installing the switch blind, the following become possible.
Preventing the power switch from being operated by mistake.
Ensuring that other people can not easily operate the power switch.
Install the switch blind as shown in the diagram below.
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The power switch can be turned ON (!) and OFF (O) by inserting a narrow instrument (ball pen etc.) in the holes in the switch blind.
CAUTION
We recommend that you unplug the printer from the power outlet whenever you do not plan to use it for long periods. Because of this, you should locate the printer so that the power outlet it is plugged into is nearby and easy to access.
14
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5-1. Control Panel

5. Control Panel and Other Functions

2 FEED button
1 POWER lamp (Green LED)
Lights when the power is ON
2 FEED button
Press the FEED button to feed roll paper.
3 ERROR lamp (Red LED)
3 ERROR lamp
(Red LED)
1 POWER lamp (Green LED)
Indicates various errors in combi­nation with POWER lamp

5-2. Errors

(1) Automatically recoverable error
Error Description Head high tem-
perature detection Cover open error
POWER lamp Flashes at 0.5 sec-
ond intervals On
(2) Recoverable error
Error Description Paper cut error
POWER lamp Off
Note:
1) If the cutter doesn’t return to the home position, or doesn’t perform the initial movement, it cannot be recovered.
2) If the paper is jammed, turn the power off, clear the jammed paper, then turn the power ON.
ERROR lamp Off
On
ERROR lamp Flashes at 0.125
second intervals
Recovery Conditions Automatically recovered after the
print head has cooled. Automatically recovered by closing
the printer cover.
Recovery Conditions Recovered If the cutter returns to the
home position after turning the power OFF and ON.
– 15 –
(3) Non recoverable error
Error Description RAM error
EERROM error
Flash ROM error
Thermistor error
Power supply error
POWER lamp Off
Off
Off
Off
Off
ERROR lamp Flashes at 1.0
second intervals Flashes at 0.75
second intervals Flashes at 0.5
second intervals Flashes at 1.5
second intervals Flashes at 2
second intervals
Recovery Conditions This is not a recoverable error.
Consult dealer for repairs. This is not a recoverable error.
Consult dealer for repairs. This is not a recoverable error.
Consult dealer for repairs. This is not a recoverable error.
Consult dealer for repairs. This is not a recoverable error.
Consult dealer for repairs.
Note:
1) If a non recoverable error occurs, turn the power OFF immediately.
2) When Power supply error occurs, there is a possibility that the power supply unit has a trouble. For other non recoverable errors, please consult the dealer for repairs.
(4) Paper detection error
Error Description Paper out error
Paper near end
POWER lamp On
On
ERROR lamp Flashes at 0.5
second intervals
Flashes at 2 second intervals
Recovery Conditions Automatically recovered by loading
a new paper roll, then closing the printer cover.
Indicators show that the paper end is approaching, but the printer continues to print.
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16

5-3. Self Printing

(1)Test Printing
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Turn the power on while holding the FEED button depressed. Test printing will be performed according to the Ver. No., DIP switch settings and memory switch settings.
(2) Hexadecimal Dump Mode
Open the printer cover, then turn the power on while holding the FEED button. When the cover is closed, *** HEX DUMP PRINTING *** is printed, and the printer enters the Hexadecimal Dump Mode. Each of the signals sent from the computer to the printer will be printed out in hexadecimal code. This function allows you to check if a control code sent to the printer by the program being used is correct or not. The final line is not printed if its data is less than one full line. However, if the FEED button is pushed, the final line is printed. To turn off the mode, it is necessary to turn off the printer completely.
– 17 –

6. Loading the Roll Paper

6-1. Loading the Roll Paper

Loading the roll paper in this printer differs according to the type of paper (drop­in roll paper or roll paper that requires the shaft). Load the roll paper according to the procedures on the section 6-2.
(1) Push the Cover open lever, and open
the printer cover.
(2) While observing the direction of the
roll, set the roll paper into the hol­low, and pull the leading edge of the paper toward you.
Cover open lever
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Roll paper
Roll paper
[Drop-in paper loading] [Using shaft]
18
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(3)Pull on the edge of the paper to
remove any slack and then push down both sides of the printer cover to close it. Note: Make sure that the printer
cover is securely closed.
(4)If the printer cover is closed after
turning on the power, the cutter op­erates automatically and the front end of the paper is cut. Note: If the cutter does not operate
after the printer cover is closed, open the cover and close it again securely.
(5)If necessary, attach the paper stop-
per to the paper cover as shown. The output tray can hold up to 30 sheets (width:80-82.5 mm, thickness: 80–
µ
m, length: 50–150 mm). For
120 paper with a different thickness or for other sheet lengths, the limit is 10 sheets. Note: When attaching the paper
stopper to the paper cover, position the stopper accord­ing to the length of the cut paper. (Refer to the follow­ing table.)
Position 1
Position 2
Position 3
Position 4
Position 5
Position 6
Paper length (mm) Position 1 50 – 100 Position 2 100 – 120 Position 3 120 – 140 Position 4 140 – 160 Position 5 160 – 180 Position 6 180 – 200
– 19 –
WARNING
• Do not touch the cutter blade.
- There is a cutter inside the paper outlet slot. Not only should you not put your hand in the paper outlet slot while printing is in progress, never put your hand into the outlet even when printing is not in progress.
- The printer cover can be opened when replacing the paper. How­ever, since the cutter blade is on the inside of the printer cover, be careful not to place your face or hands too close to the cutter blade.
• During and immediately after printing, the area around the thermal head is very hot. Do not touch it, as you could be burned.
CAUTION
• Do not operate the cover open lever while pressing on the printer cover with your hand.
• Do not pull out paper while the printer cover is closed.
• The heating element and the driver IC of the thermal head are easily damaged. Do not touch them with metal objects, sandpaper, etc.
• Printing quality may suffer if the thermal head heating element becomes soiled by being touched with your hands. Do not touch the thermal head heating element.
• There is a risk of damage to the driver IC of the thermal head from static electricity. Never directly touch the IC.
• The printing quality and working life of the thermal head cannot be guaranteed if any paper other than that recommended is used. In particular, paper containing [Na+, K+, C1-] may drastically reduce the working life of the thermal head. Please exercise caution.
• Do not operate the printer if there is moisture on the front surface of the head from condensation, etc.
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20

6-2. Paper Loading Methods

This printer has two paper loading methods: one when using the roll paper shaft,
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and one when not using the shaft. The roll paper shaft is not used for drop-in paper loading. Select the paper loading method from the following table according to the type of paper used.
Paper width (mm)
Paper thickness (µm)
65 Thickness < 80 Use roll paper shaft (*1, *4) Use roll paper shaft (*2)
80 Thickness 120 Use roll paper shaft (*1, *4) Use drop-in loading (*3)
120 < Thickness
150 Use roll paper shaft (*1) Use roll paper shaft (*1)
Note:
*1: Maximum outer roll diameter: 150 mm *2: Maximum outer roll diameter: 170 mm *3: Maximum outer roll diameter: 180 mm *4: The print speed must be changed from the high speed (factory default
setting) to the middle speed (140 mm/sec.). To change the print speed, use the print speed settings command <ESC><RS> Rn. Refer to the separate Specification Manual for details.
44.5 Width < 79.5 79.5 Width 82.5
– 21 –

6-3. Roll Paper Holder Adjustment

There are two different sized roll paper holders: roll paper holders 1 for paper that has a one-inch inner core diameter, and roll paper holders 2 for paper that has a two-inch inner core diameter. Select the roll paper holders according to the size of roll paper used.
(1)Install the roll paper holders onto both ends of the roll paper shaft. (2) Adjust the positions of the roll paper holders according to the width of the roll
paper used.
(3)Insert the roll paper holders and shaft into the roll paper.
Roll paper shaft
Roll paper holder 2
Roll paper shaft
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22
Roll paper holder 1

6-4. Paper Guide Adjustment

When the printer is shipped from the factory, the paper guides and upper guides
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are adjusted for roll paper with the following width.
Paper width: 79.5 ± 0.5 mm (TSP1043) Paper width: 82.5 ± 0.5 mm (TSP1045)
When using roll paper with a width other than listed above, perform the following procedure to adjust the paper guides. To adjust the upper guides, refer to “6-5 Upper Guide Adjustment”.
(1)Loosen the four screws. (2)Adjust the left and right paper guides according to the width of the roll paper,
making sure to leave approximately 0.5 mm of space between each guide and the edge of the paper. The scales on the metal plate inside the printer are divided into 1 mm segments between the wide paper and the two ingly, for roll paper with a width of 79.5 mm, position each paper guide 0.5 mm to the outside of the respective be removed and installed in the adjacent screw holes.
(3)Tighten the four screws.
marks. The two marks above the scales are used for 57.5 mm
marks are used for 79.5 mm wide paper. Accord-
mark. If necessary, screws 2 and 3 can
Screw 1
Left paper guide
Screw 3
Right paper guide
Screw 2
Screw 4
23

6-5. Upper Guide Adjustment

When the printer is shipped from the factory, the upper guides are adjusted for roll paper with a 79.5–82.5 mm width. When using roll paper with a different width, perform the following procedure to adjust the upper guides.
(1)Loosen the two screws for the left and right upper guides. (2)Adjust the left and right upper guides according to the width of the roll paper,
making sure that each guide is approximately 2 mm to the inside of the edge of the paper. The scales on the metal plate on the cover are divided into 1 mm segments. The
marks below the scales are used for 57.5 mm wide paper and the two
two
marks are used for 79.5 mm wide paper (also used for 82.5 mm wide paper). If necessary, the screws for the left and right upper guides can be removed and installed in the adjacent screw holes. If the roll paper width is 50 mm or less, remove the center upper guide by removing its screw, and then adjust the left and right upper guides.
Note:
When adjusting the upper guides, be careful not to pinch or apply unnecessary force to the wires.
(3)Tighten the two screws.
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Screws
24
2mm
2mm

7. Adjusting the Near-end Sensor

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Use the following procedure to adjust the near-end sensor so it is compatible with the size of roll paper you are using.
1 Open the printer cover. 2 Determine the correct position of the adjuster from the following three
positions according to the paper loading method and the inner core diameter of the roll paper. Position 1: Using drop-in paper loading Position 2: Using roll paper holder 2 (ø50.8 mm inner core) Position 3: Using roll paper holder 1 (ø25.4 mm inner core)
3 Insert the tip of a ballpoint pen or similar object into the hole of the adjuster,
and then push and slide the adjuster to the desired position.
Position 3
Position 2
Position 1
(Level 1) (Level 2)
(Level 3)
The amounts of remaining paper that can be detected are shown in the following table. (1)Position 1
When using roll paper with an inside core diameter (A): ø25.4 and outside core
µ
m)
diameter (B): ø40
Detected diameter (C)
(Approx. mm)
Level 1 Level 2 Level 3 Level 1 Level 2 Level 3
ø44 ø48 ø52
25
Remaining paper length
(Approx. m)
3.5 7.5 12.5
1.5 4.5 7.5
Paper thick-
ness (
80
105
(2)Position 2
Paper thick-
ness (
µ
m)
65 80
105
(3)Position 3
Paper thick-
µ
m)
ness (
150
When using roll paper with an inside core diameter (A): ø25.4 and outside core diameter (B): ø40
Detected diameter (C)
(Approx. mm)
Level 1 Level 2 Level 3 Level 1 Level 2 Level 3
—ø45 ——4.4
When using roll paper with an inside core diameter (A): ø 50.8 and outside core diameter (B): ø58
Detected diameter (C)
(Approx. mm)
Level 1 Level 2 Level 3 Level 1 Level 2 Level 3
—ø69 ——6.5
Remaining paper length
(Approx. m)
5.6
3.2
Remaining paper length
(Approx. m)
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C
B
A
Roll paper core
Note:
1) The adjuster is set to position 1, level 2 prior to being shipped from the factory.
2) The C dimension and the remained paper length are the calculated val­ues. There may be some variations in actual mechanism.
3) The remaining paper lengths shown in the table above are for reference only. Adjust the near-end sensor to suit the actual conditions of use.
4) If thick paper is used (100 µm or greater paper thickness) when the
C
adjuster is set to position 1, there will be looseness in the roll paper itself which makes it easier for de­tection variations to occur. Set to Level 3.
– 26 –

8. Preventing and Clearing Paper Jams

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8-1. Preventing Paper Jams

The paper should not be touched during ejection and before it is cut. Pressing or pulling the paper during ejection may cause a paper jam, paper cutting failure or line feed failure.

8-2. Removing Paper Jam

If a paper jam occurs, clear it as described below. (1)Set the power switch to off to turn off power to the printer. (2)Push the cover open lever, and open the printer cover.
If the printer cover will not open on auto cutter models, it means that the auto cutter is not at the home position. In this case, return the auto cutter to the home position by following the instructions provided in section 8-3. Then open the printer cover after the paper jam has been removed.
(3)Remove the jammed paper.
CAUTION
Take care not to damage the printer when removing the jammed paper. Since it is easy to damage the thermal head in particular, take care not to touch it.
(4)Position the roll paper straight and close the printer cover gently.
Note:
1) Make sure that the paper is positioned straight. If the printer cover is closed with the paper skewed, a paper jam may result.
2) Lock the printer cover by pressing down both sides. Make sure that the printer cover is securely closed.
(5)Set the power switch to on to turn on power to the printer. Make sure that the
ERROR LED is not lit. Note: While the ERROR LED is lit, the printer will not accept any commands
such as the print command, so make sure that the printer cover is locked properly.
– 27 –
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