Sprint Phone User Manual

User Guide

Sprint Phone Connect

Consejo: Para encontrar esta guía para usuarios en español,

por favor visita a

www.sprint.com y haz clic en

Support > Devices.

To find this user guide in Spanish, please visit

www.sprint.com and click Support > Devices.

Table of Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Section 1: Getting Started . . . . . . . . . . . . . . . . . 1

Setting Up Your Voicemail . . . . . . . . . . . . . . . . . . . 9

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Reset Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

TTY/TDD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Section 3: Sprint Service . . . . . . . . . . . . . . . . . 13

3A. Advanced Settings . . . . . . . . . . . . . . . . . . 14

Tip: Looking for something? If you don’t see it in the

headings listed here, try the Index on page 29.

Radio Frequency (RF) Energy . . . . . . . . . . . . . . . 23

Owner’s Record . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

4B. Manufacturer’s Warranty . . . . . . . . . . . . 26

Manufacturer’s Warranty . . . . . . . . . . . . . . . . . . . . 26

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Introduction

This User Guide introduces you to Sprint® service and
all the features of your new device. It’s divided into four
sections:

⽧ Section 1: Getting Started

⽧ Section 2: Device Basics

⽧ Section 3: Sprint Service

Overview

Sprint Phone Connect is a dual-band (800/1900Mhz)
fixed wireless voice device that provides a seamless
service comparable to a land line. Your device is
designed to provide simple, carefree phone service for
a home or business. Your device’s E911 function
accurately relays your location in case of an
emergency. With Sprint Phone Connect, you can
switch from landline to wireless phone service without

Features

䢇 TTY/TDD Telephone Support

䢇 Multicolored LED Indicators (Signal, Mode and

Power)

䢇 2 RJ-11 Bridged Ports (Supports up to Four Phones)

䢇 Dual-Tone Multifrequency Generation

䢇 Desktop Use or Wall Mounting

Section 1

Getting Started

⽧ Package Contents (page 2)

⽧ Battery Installation (page 3)

⽧ Setting Up The Device (page 4)

Package Contents

After opening the package, check to make sure that
you have all the parts shown below. If any item is
missing or broken, please contact Sprint Customer
Service.

1. Sprint Phone Connect device

2. Antenna

1A. Basic Installation

Basic Installation

Battery Installation

Your device operates on either AC current or its internal
battery. However, you should use AC current whenever
possible, reserving the battery for power outages.

1. Open the battery cover on the bottom of the

device.

2. Connect the battery power cable to the device.

Setting Up The Device

1. Connect the antenna by screwing it into the

connector on the back of the device.

2. Connect a wired or cordless telephone to the

device using the supplied RJ-11 phone cord.

3. Plug the power adapter cable into the device.

4. Plug the power adapter into a wall outlet.

Note: Use only wired or cordless telephones that conform

to FCC part 68 requirements. Noncompliant
telephones may not work properly.

WARNING: Do not connect this device to your telephone

wall outlet. This configuration is not supported
unless you have taken steps to disconnect
existing landline wiring coming into your
home or office.

Basic Installation

Wall Mount Installation

1. Make two mounting hole guide marks to match the

screw holes on the back of the device.

2. Drill two holes and insert screws (not included) at

the guide marks.

3. Tighten the screws until the heads protrude about

1/4 inch from the wall.

4. Plug in the power adapter cable and run the

power cable inside the groove, if necessary.

LED Indicator Lights

The three LED lights on the front of your device let you
know your device’s status at any given time.

Power – Color

Solid – In battery mode: Fully charged

In AC mode: Connected

Blinking – Charging battery

Audio Signals Heard on Phone

Mode/MSG – Color

Solid – A phone is off the hook or in use.

Blinking – Incoming call.

Blinking – Voicemail waiting.

E911 Call (AGPS)* – Color

Sound Description Remarks

Normal

dial tone

Standard dial

tone

Your device is working
properly.

Voicemail
message

Wavering beep

When you receive voice
messages you will hear

Section 2

Device Basics

⽧ Power ON / OFF (page 8)

⽧ Activation (page 8)

⽧ Setting Up Your Voicemail (page 9)

⽧ Getting Help (page 10)

3. Plug the power adapter cable into the power

connector on the back of the device.

4. Slide the power switch to the “On” position.

2A. Basic Operation

Note: When you turn on the device, at first the Power LED

glows green. It will then remain green or change to
red, depending on the backup battery charge. The
Signal LED will initially be off. Once your device has
acquired a signal, the Signal LED will glow green,
or red, depending on signal strength.

Setting Up Your Voicemail

Your device automatically transfers all unanswered
calls to your voicemail, even if your device is in use or
turned off. You should set up your Sprint Voicemail and
personal greeting as soon as your device is activated.
Always use a password to protect against unauthorized
access.

1. Dial your Sprint voicemail number.

Note: If you purchased your device at a Sprint Store, it is

probably activated and ready to use. If you
received your device in the mail, it is designed to
activate automatically. To confirm your activation,
make a phone call.

Getting Help

Manage Your Account

Online: www.sprint.com

䢇 Access your account information.

䢇 View and pay your bill.

䢇 Enroll in Sprint online billing and automatic

Making Calls

1. Make sure the device is turned on.

2. Lift the handset on any connected phone. You

should hear a dial tone.

3. Dial a number as your usually would.

Note: You can dial phone numbers with a maximum

of 32 digits, including

and .

Answering Calls

When connected to your Sprint Phone Connect, your phone
will ring exactly as if would it connected to a landline.

䢇 Lift the handset on any connected phone to answer

a call.

Reset Settings

Activation Reset

To reset your device’s activation over the Sprint network:

1. Lift the handset on any connected phone.

2. Press .

3. Enter the six-digit MSL code. (The default code is

“000000.”)

4. Press to reset.

TTY/TDD

Mode Setting

Configure your device for TTY use. The default setting
is OFF.

䢇 Lift the handset on any connected TTY/TDD phone

and choose one of the following options:

• Press for TTY Full

Section 3

Sprint Service

⽧ Call ID (page 14)

⽧ Call Waiting (page 14)

⽧ 3-Way Calling (page 15)

Setting Caller ID Mode

If the phone you have connected to your Sprint Phone
Connect has an LCD display, the caller's number will
appear by default. To change this setting:

䢇 Lift the handset of any connected phone.

• Press to disable the

Caller ID feature.

• For FSK (frequency shifting keying) type phones,

3A. Advanced

Settings

2. Press the hook or the flash button (if present) to

answer to the second call.

3. Press the hook or the flash button again to return

to the first call.

3-Way Calling

With 3-Way Calling, you can talk to two people at the
same time. When using this feature, the normal airtime

Voicemail Service

When you receive voice messages, the MODE/MSG
LED will blink red and you will hear a wavering beep.

Setting Up Voice/Accessing Your
Voicemail Service

Note: Please wait for the dial tone before dialing a

number.

䢇 Create your password.

䢇 Record your name announcement.

䢇 Record your greeting.

Using Another Phone to Access
Messages

1. Dial your voicemail number.

2. When your voicemail answers, press the asterisk

key ( ) on the phone.

3. Enter your password.

Disable Voicemail

Note: Sprint strongly recommends that you create a

password when setting up your voicemail to protect
against unauthorized access. Without a password,
any one who has access to your phone is able to
access your voicemail messages.

Troubleshooting

Problem: I Can’t Place a Call

1. Check the Power LED to make sure your device is

getting power.

2. Check the antenna to make sure it is tightly

connected.

3. Check the phone cord to make sure it is properly

connected.

Problem: Voicemail Indicator Does Not
Clear

1. If the message light stays on but you have no

messages waiting, call your number and leave a
voicemail.

2. Hang up, access your voicemail, and delete the

message you just left.

Problem: No Power

1.

Make sure the telephone is working.

2. Check the Power LED to make sure your device is

getting power.

3. Check the antenna to make sure it is tightly connected.

4. Next move the Sprint Phone Connect to another

location within your home.

If, after taking the above steps you still don’t have a dial
tone and the Signal LED is off, contact Sprint Customer

Special Feature AGPS for E911 Service

Automatic Sending Caller
ID(DTMF, Bellcore)

Tone Dial, No service, Howler,

Stutter, Menu OK, Menu
NOK

Call feature Hook Flash

Call Waiting
Call Forwarding
Three-way Calling

Battery Li-ion rechargeable battery

Capacity: 1800mAh

Section 4

Safety and Warranty

⽧ General Precautions (page 20)

⽧ Maintaining Safe Use of and Access to Your Device

(page 21)

⽧ Caring for the Battery (page 22)

General Precautions

There are several simple guidelines to operating your device
properly and maintaining safe, satisfactory service.

䢇 Avoid exposing your device to rain or liquid spills. If your

device does get wet, immediately turn the power off and
remove the battery.

䢇 Do not expose your device to direct sunlight for extended

periods of time (such as on the dashboard of a car).

䢇 Although your device is quite sturdy, it is a complex piece of

equipment and can be broken. Avoid dropping, hitting,

4A. Important Safety

Information

Maintaining Safe Use of and
Access to Your Device

Do Not Rely on Your Device for Emergency Calls

Wireless devices operate using radio signals, which cannot
guarantee connection in all conditions. Therefore you should
never rely solely upon any wireless device for essential
communication (e.g., medical emergencies). Emergency calls
may not be possible on all cellular networks or when certain
network services or wireless device features are in use. Check

Using Your Device Near Other Electronic Devices

Most modern electronic equipment is shielded from radio
frequency (RF) signals. However, RF signals from wireless
phones may affect inadequately shielded electronic
equipment. Therefore signals may affect improperly installed or
inadequately shielded electronic operating systems or
entertainment systems in motor vehicles. Check with the
manufacturer or their representative to determine if these
systems are adequately shielded from external RF signals. Also
check with the manufacturer regarding any equipment that has
been added to your vehicle. Consult the manufacturer of any
personal medical devices, such as pacemakers and hearing

Turning Off Your Device in Dangerous Areas

To avoid interfering with blasting operations, turn your device
off when in a blasting area or in other areas with signs
indicating two-way radios should be turned off. Construction
crews often use remote-control RF devices to set off explosives.
Turn your device off when you’re in any area that has a
potentially explosive atmosphere. Although it’s rare, your device
and accessories could generate sparks. Sparks can cause an
explosion or fire, resulting in bodily injury or even death. These
areas are often, but not always, clearly marked. They include:

䡲 Fueling areas such as gas stations.

Caring for the Battery

Protecting Your Battery

The guidelines listed below help you get the most out of your
battery's performance.

䢇 Recently there have been some public reports of wireless

phone batteries overheating, catching fire, or exploding.
It appears that many, if not all, of these reports involve
counterfeit or inexpensive, after marketbrand batteries with
unknown or questionable manufacturing standards. Sprint is
not aware of similar problems with Sprint phones resulting

䢇 The battery may need recharging if it has not been used for

a long period of time.

䢇 It’s best to replace the battery when it no longer provides

acceptable performance. It can be recharged hundreds of
times before it needs replacing.

䢇 Don’t store the battery in high temperature areas for long

periods of time. It’s best to follow these storage rules:

䡲 Less than one month:

-4° F to 140° F (-20° C to 60° C)

䡲 More than one month:

-4° F to 113° F (-20° C to 45° C)

Disposal of Lithium Ion (Li-Ion) Batteries

Knowing Radio Frequency Safety

The design of your device complies with updated NCRP
standards described below.

In 1991–92, the Institute of Electrical and Electronics Engineers
(IEEE) and the American National Standards Institute (ANSI)
joined in updating ANSI’s 1982 standard for safety levels with
respect to human exposure to RF signals. More than 120
scientists, engineers and physicians from universities,
government health agencies and industries developed this
updated standard after reviewing the available body of
research. In 1993, the Federal Communications Commission

Specific Absorption Rates (SAR) for Wireless
Phones

The SAR value corresponds to the relative amount of RF
energy absorbed into the head of a user of a wireless handset.

The SAR value of a phone is the result of an extensive testing,
measuring and calculation process. It does not represent how
much RF the phone emits. All phone models are tested at their
highest value in strict laboratory settings. But when in
operation, the SAR of a phone can be substantially less than
the level reported to the FCC. This is because of a variety of

The highest reported SAR values of the PCDTX340GT are:

Cellular CDMA mode (Part 22):

Body-worn: 1.130W/kg

PCS mode (Part 24):

Body-worn: 0.733 W/kg

FCC Radio Frequency Emission

This phone meets the FCC Radio Frequency Emission
Guidelines.

FCC ID number: PH7TX340G.

These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio
communications.

However, there is no guarantee that interference will not occur

Owner’s Record

The model number, regulatory number, and serial number are
located on a nameplate inside the battery compartment.
Record the serial number in the space provided below. This will
be helpful if you need to contact us about your phone in the
future.

Model: PCDTX340GT

Serial No.:

Note: This equipment has been tested and found to comply with

the limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules.

⽧ Manufacturer’s Warranty (page 26)

Sprint Phone Connect has been designed to provide
you with reliable, worry-free service. If for any reason
you have a problem with your equipment, please refer

Manufacturer’s Warranty

Personal Communications Devices, LLC (the
Company) warrants to the original retail purchaser of
this wireless device that should this product or any part
thereof during normal consumer usage and conditions,
be proven defective in material or workmanship that
results in product failure within the first ninety (90) day
period from the date of purchase, such defect(s) will be
repaired or replaced (with new or rebuilt parts) at the

4B. Manufacturer’s Warranty

b. Product whose mechanical serial number or

electronic serial number has been removed,
altered or defaced.

c. Damage from exposure to moisture, humidity,

excessive temperatures or extreme environmental
conditions;

d. Damage resulting from connection to, or use of

any accessory or other product not approved or
authorized by the Company;

erased or altered. Therefore, we strongly
recommend you make a back up copy of all data
and software contained on your device before
submitting it for repair or service. This includes all
contact lists, downloads (i.e., third-party software
applications, ringtones, games and graphics) and
any other data added to your device. In addition, if
your wireless device uses a SIM or Multimedia
card, please remove the card before submitting the
device and store for later use when your device is

replacement processing. In addition, for reference
to an authorized Warranty station in your area, you
may telephone in the United States (800) 229­1235, and in Canada [phone] (in Ontario
call 416-695-3060).

THE EXTENT OF THE COMPANY'S LIABILITY UNDER
THIS WARRANTY IS LIMITED TO THE REPAIR OR
REPLACEMENT PROVIDED ABOVE AND, IN NO
EVENT, SHALL THE COMPANY'S LIABILITY EXCEED
THE PURCHASE PRICE PAID BY PURCHASER FOR

RENDERING SERVICE UNDER THIS WARRANTY OR
LOSS OF USE DURING THE TIME THE PRODUCT IS
BEING REPAIRED OR REPLACED.

No person or representative is authorized to assume
for the Company any liability other than expressed
herein in connection with the sale of this product.
Some states or provinces do not allow limitations on
how long an implied warranty lasts or the exclusion or
limitation of incidental or consequential damage so the
above limitation or exclusions may not apply to you.

Index

Index

Numerics

3-Way Calling 15

A

Activation 8
A-GPS for E911 4
Answering Calls 11
Audio Signals 6

M

Making Calls 10
Manufacturer’s Warranty 26

O

Overview i
Owner’s Record 25

P

Package Contents 2
Power ON/OFF 8

V

Voicemail Service 15

W

Wall Mount Installation

5

Warranty 26