Spicer HAXL-POL-011 User Manual

HAXL-POL-011

®

NEW GENUINE SPICER

RATIO FLEXIBILITY
WEBSITE & PROGRAM CHANGE TO CREDIT
CARD PROCESSING METHOD

POLICY

DATE: April 30, 2012

TO: All Dana Aftermarket Group Customers

Affected Models: RATIO FLEXIBILITY PROGRAM

Dana Aftermarket Group (DAG) has launched a dedicated website for its Ratio Flexibility Program. The
Dana program allows Authorized OE Dealers:

 flexibility to change axle ratios in new stock trucks to meet customer specific applications for a small

administration fee

 to easily change the drive axle configurations via carrier swap outs

 to do axle upgrades for customers who want to add or specify product options such as Limited Slip

or Full Wheel Locking Differentials

 to quickly initiate requests using online access at www.spicerratioflex.com

Using the new website, Authorized OE Dealers:

 have quick access obtaining quote information for ratio flex requests

 have the latest program details on-line and easy to view or print out

 are able to quickly enter approved request if they know their cost and have their vehicle data readily

available.

Once a ratio flex request is submitted, Dana’s Aftermarket Technical Service group will process and
respond back to each customer. The authorized OE dealer will be contacted by a Dana representative
and given further directions. With any “approved” notification, the dealer simply contacts Dana’s
Aftermarket processing center at 1-800-621-8084 to initiate their order for replacement carriers.

NEW BILLING PROCESS CHANGE – CREDIT CARD METHOD NOW REQUIRED

Effective April 30
Upgrade Fees, Engineering Fees or Late Fees) for each approved ratio flexibility order using a Credit
Card. The carrier(s) will be invoiced in the same manner as before using a dealer purchase order. When
the carrier(s) are returned back to Dana, credit only for the carriers is given. This helps promote efficiency
and minimize costs for all parties

NOTE: Credit card processing begins with ratio flex orders processed on April 30th, 2012.

It’s important to Dana to continue to be a world-class provider of quality O.E. parts and innovative
support services. It keeps special programs like this available and affordable to all customers

th

2012, customers will be required to pay all administration fees (Ratio Flex Fee,

.

Spicer Service Parts  Dana Holding Corporation  www.spicerparts.com  www.dana.com

Below are the process steps for the Ratio Flexibility Program using the new website.

1. Authorize OE Dealers go to Spicer website: www.spicerratioflex.com.

2. Select “Enter Flex Order”. The on-line form will populate with the required fields that need to be filled

in. Use this function when you are ready to submit your order request and have individual vehicle
information and carrier serial tag information ready.

NOTE: A valid e-mail address is required. This is the preferred method of communication for all requests.

Complete the on-line form and click the Submit button to forward your request to Dana.

3. Dana Aftermarket Technical Service receives each request and will process immediately.

NOTE: Request processing time may vary depending on volume and complexity of each request.

4. The Authorized OE Dealer will be contacted by Dana. In most cases they will receive an electronic

response back with answers for their requests. Dana will include in this response the total quoted
cost for the ratio flex request and additional directions as they apply.

IMPORTANT: Please have the detailed request information available when making inquiries to Dana regarding

your Ratio Flex Word Order or Quote. Not having this information prior to contacting Dana
may delay response times.

5. For approved Ratio Flex Orders the Authorized OE Dealer will be given instructions to contact Dana’s

customer service center at 1-800-621-8084 to initiate the ordering of carriers. The following
information is required to place orders for replacement carriers:

• Reference Number or RGA number from Ratio Flex quote

Ratio Flexibility Program Literature:

• Ratio Flexibility Sales Brochure HXRF-2012

• Ratio Flexibility Program Guide HX0450-2012

• Valid Credit Card and Credit Card Billing address

• Carrier Shipping Instructions or name of Freight Carriers to be used

6. A Dana customer service rep will process and complete the ratio flex order and provide the OE

Dealer a confirmation number. The order for new carriers will be placed immediately by Dana.

NOTE: Dana will process orders and request shipping of replacement product within 10 business days. While

orders are usually shipped within the 10 days, this does not constitute a guaranteed shipping date.

7. The Authorized OE Dealer will be invoiced by Dana for the carriers shipped out. Once the original

take out carriers are returned to Dana in like-new, good condition, the invoice amount for carriers will
be credited back in full.

8. The dealer must return the original carriers back to Dana. All ratio flex order documentation will

contain detailed return instructions including a unique RGA number. The carriers are to be shipped

back to Dana within 30 days. Carriers not returned within 30 days are subject to additional
penalty charge that will be charged against the OE Dealer Credit Card. If units are not returned

back within 60 days, payment by the dealer is expected for the full invoiced amount of the carriers.

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