SpectraLink 87-Series Deployment Manual
Spectralink 87-Series Wireless Telephone
Deployment Guide
Spectralink Software Version 1.0.x
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February 2014
Spectralink 87-Series Wireless Telephones Deployment Guide
Copyright Notice
© 2014 Spectralink Corporation All rights reserved. SpectralinkTM, the Spectralink logo and the names
and marks associated with Spectralink’s products are trademarks and/or service marks of Spectralink
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All rights reserved under the International and pan-American Copyright Conventions. No part of this
manual, or the software described herein, may be reproduced or transmitted in any form or by any
means, or translated into another language or format, in whole or in part, without the express writ ten
permission of Spectralink Corporation.
Do not remove (or allow any third party to remove) any product identification, copyright or other notices.
Notice
Spectralink Corporation has prepared this document for use by Spectralink personnel and customers.
The drawings and specifications contained herein are the property of Spectralink and sha ll be neither
reproduced in whole or in part without the prior written approval of Spectralink, nor be implied to grant any
license to make, use, or sell equipment manufactured in accordance herewith.
Spectralink reserves the right to make changes in specifications and other information contained in this
document without prior notice, and the reader should in all cases consult Spectralink to determine
whether any such changes have been made.
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GIVE RISE TO ANY LIABILITY OF SPECTRALINK WHATSOEVER.
Warranty
The Product Warranty and Software License and Warranty and other support documents are available at
http://support.spectralink.com.
Contact Information
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800-775-5330 +45 7560 2850
Spectralink Corporation Spectralink Europe ApS
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info@spectralink.com infodk@spectralink.com
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Contents
About This Guide ............................................................... 5
Release Notes ................................................................................................................. 5
Product Support ............................................................................................................... 5
Spectralink References .................................................................................................... 6
Specific Documents ......................................................................................................... 6
Conventions Used In This Document .............................................................................. 7
Icons ............................................................................................................................... 7
Typography ..................................................................................................................... 8
Chapter 1: Installation Se que nc e ........................................... 9
Sequence Diagram ...........................................................................................................10
Chapter 2: Infrastructur e ..................................................... 11
Network Components ......................................................................................................11
Quality of Service.............................................................................................................11
WLAN Security .................................................................................................................12
System Requirements .....................................................................................................12
System Diagram ...............................................................................................................13
System Components .......................................................................................................14
Spectralink 87-Series handsets. .....................................................................................14
CMS Server ....................................................................................................................14
Servers ...........................................................................................................................14
Access points .................................................................................................................15
Ethernet switch ...............................................................................................................16
Chapter 3: Installing the CM S ............................................... 17
CMS Server Requirements ..............................................................................................17
CMS Installation Instructions ..........................................................................................17
Logging into CMS ............................................................................................................19
Installing the License ......................................................................................................19
What is the CMS Certificate? ..........................................................................................20
Chapter 4: Configure Telephony Settings ................................ 22
Configure .csv Settings ...................................................................................................22
Device MAC ...................................................................................................................23
Extension Number ..........................................................................................................23
Username .......................................................................................................................23
Password .......................................................................................................................23
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Spectralink 87-Series Wireless Telephones Deployment Guide
Upload .csv to CMS .........................................................................................................24
Configure Enterprise Se ttings ........................................................................................25
Chapter 5: Configure Wir ele s s Se t tings with SLIC ..................... 26
Chapter 6: Advanced Configuration ....................................... 27
Advanced Configuration .................................................................................................27
Appendix A: Open Source Inf orma tion ................................... 28
OFFER for Source for GPL and LGPL Software ............................................................28
Contact Information for Requesting Source Code ...........................................................28
Appendix B: Manual Configuration ........................................ 29
Step 1: Charge the battery ..............................................................................................29
Step 2: Network ................................................................................................................30
Step 3: Spectralink SIP Service ......................................................................................34
Step 4: Enabling Syslog and Web API ............................................................................37
Step 5: Updating 87-Series Firmware .............................................................................38
Miscellaneous – Phone Recovery ...................................................................................40
Appendix C: Products Menti one d in t his Document .................. 41
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About This Guide
This document covers the elements necessary to deploy the Spectralink 87-Series handsets
and outlines the sequence to follow for several different provisioning methods but primarily
focusing on using CMS and SLIC. See Appendix B: Manual Configuration if you will not be
using either of these tools. Also see the note below.
We will refer to several different documents as we step through the provisioning process.
Please be sure you have the most recent versions of all documents.
Settings: Is CMS necessary?
The question will arise if CMS is strictly necessary for configuring and managing the
handsets. The short answer is “No, not if you are deploying only a few phones.” The
handsets Settings app includes an Admin menu behind a password. This menu can
be used to manually set parameters and view handset usage data. This document
covers nearly all the settings you will find in the Admin menu.
The longer answer is “Yes; if you are deploying many handsets, have complex
settings such as security certificates, phone groups, etc., or if the handsets cannot be
easily retrieved for user support functions.” The CMS is a boon to Wi-Fi and IT
administrators as it can keep track of and manage any number of handsets remotely.
For more information about using CMS see Spectralink 87-Series Wireless
Telephone Administration Guide.
Release Notes
Every software release is accompanied by release notes that provide the new and changed
features and resolved issues in the latest version of the software. Please review these for the
most current information about your software.
Product Support
Spectralink wants you to have a successful installation. If you have questions please contact the
Customer Support Hotline at 1-800-775-5330.
The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time.
For Technical Support: mailto:technicalsupport@spectralink.com
For Knowledge Base: http://support.spectralink.com
For Return Material Authorization: mailto:nalarma@spectralink.com
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Spectralink 87-Series Wireless Telephones Deployment Guide
Spectralink References
All Spectralink documents are available at http://support.spectralink.com.
To go to a specific product page:
Select the Product Category and Product Type from the dropdown lists and then select the
product from the next page. All resources for that particular product are displayed by default
under the All tab. Documents, downloads and other resources are sorted by the date they were
created so the most recently created resource is at the top of the list. You can further sort the
list by the tabs across the top of the list to find exactly what you are looking for. Click the title to
open the link. PIVOT documents are available at http://support.spectralink.com/pivot.
Specific Documents
AP Configuration Guides show you how to correctly configure access points and WLAN
controllers (if applicable) and identify the optimal settings that support Spectralink 87-Series
handsets. The guides can be found at the View Certified page.
Spectralink 87-Series Installation and Configuration Tool Administration Guide The SLIC tool
provides step-by-step instructions for configuring wireless settings required for the handsets to
associate with the wireless LAN.
Spectralink 87-Series Wireless Telephone Administration Guide The Admin Guide provides
detailed information about every setting and option available to the administrator on both the
CMS and handset menus. Time-saving shortcuts, troubleshooting tips and other important
maintenance instructions are also found in this document.
Spectralink 87-Series Wi-Fi Security Implementation Guide Wi-Fi security prevents
unauthorized over-the-air access to network components and the sensitive data that resides
there. This Guide discusses the various method and explains how to implement each of them.
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Spectralink 87-Series Wireless Telephones Deployment Guide
tasks easier to perform.
Spectralink 87-Series Wireless Telephone Application Installation Guide The Applications Guide
provides detailed information about deploying any type of application, using an app store or
MDM and manual processes for loading applications on the Spectralink 87-Series handset.
Spectralink 87-Series Wireless Telephone User Guide The User Guide provides detailed
information about using the features of the 87-Series handsets.
For information on IP PBX and softswitch vendors, see PIVOT by Spectralink Call Server
Interoperability Guide.
Conventions Used In This Document
Icons
Icons indicate extra information about nearby text.
Caution
The Caution icon highlights information you need to know to avoid a hazard that
could potentially impact device performance, application functionality, successful
feature configuration and/or affect handset or network performance.
Note
The Note icon highlights information of interest or important information that will help
you be successful in accomplishing a procedure or understanding a concept.
Tip
The Tip icon highlights information that may be valuable or helpful for users to know,
such as special techniques, shortcut methods, or information that will make user
Admin Tip
This tip advises the administrator of a smarter, more productive or alternative method
of performing an administrator-level task or procedure.
Settings
The Settings icon highlights information to help you zero in on settings you need to
choose for a specific behavior, to enable a specific feature, or access customization
options.
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Spectralink 87-Series Wireless Telephones Deployment Guide
discussed.
Convention
Description
Bold
Highlights interface items such as menus, soft keys, file names, and
handset.
Italics
Used to emphasize text, to show example values or inputs, and to show
site and other reference sites.
Underlined blue
Used for URL links to external Web pages or documents. If you click on
text in this style, you will be linked to an external document or Web page.
Bright orange text
Used for cross references to other sections within this document. If you
document.
Fixed-width-font
Used for code fragments and parameter names.
Convention
Description
<MACaddress>
Indicates that you must enter information specific to your installation,
enter the path to your installation directory.
>
Indicates that you need to select an item from a menu. For example,
Settings menu.
Spectralink recommends:
Our recommendations for successful deployments.
Timesaver
A time-saving tip is typically used to mention or highlight a faster or alternative
method for users who may already be familiar with the operation or method being
Typography
A few typographic conventions, listed next, are used in this guide to distinguish types of in-text
information.
directories. Also used to represent menu selections and text entry to the
titles of reference documents available from the Spectralink Support Web
click on text in this style, you will be taken to another part of this
This guide also uses a few writing conventions to distinguish conditional information.
handset, or network. For example, when you see <MACaddress>, enter
your handset’s 12-digit MAC address. If you see <installed-directory>,
Settings > Basic indicates that you need to select Basic from the
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Chapter 1: Installation Sequence
The sequence you need to follow for a successful installation is outlined below. Use the
document(s) referenced in the step for complete information about each step. Documents titles
are italicized and are available on the Spectralink Support website as detailed in Spectralink
References. If a reference is within this document, it is linked as indicated by the highlight.
This installation sequence includes using both the SLIC tool and CMS. For a full manual
deployment, see Appendix B: Manual Configuration.
1 Ensure the Toolkit is completed.
2 Now onsite, start charging handset batteries.
3 Configure APs per VIEW requirements. See the VIEW guide that details the required
configuration for the APs deployed in the facility.
4 Create the .csv file per CMS Batch configure extensions. See the Spectralink 87-Series
Wireless Telephone Administration Guide for details on configuring this file.
5 Install CMS server and software.
6 Bring up the CMS.
a Load .csv file. See Spectralink 87-Series Wireless Telephone Administration Guide.
b Configure enterprise-wide parameters per CMS Configure Devices> Configure
Enterprise tab.
7 SLIC configuration. See Spectralink 87-Series Installation and Configuration Tool
Administration Guide.
a Configure the SLIC wizard. Load the server certificate for the CMS if using HTTPS.
b Load the SLIC Config onto the handsets.
c Handsets join wireless network.
8 Handsets pull their configuration from CMS and may reboot.
9 Handsets are ready for testing and advanced configuration.
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Sequence Diagram
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Chapter 2: Infrastructure
Network Components
Delivering enterprise-grade V oWLAN (Voice over Wireless Local Area Network) means that
wireless networks must be designed to provide the highest audio quality throughout the facility.
Voice has different attributes and performance requirements than wireless data applications
making VoIP WLAN pre-deployment planning necessary.
A Wi-Fi handset requires a continuous, reliable connection as the user moves throughout the
coverage area of the facility. In addition, voice applications have a low tolerance for network
errors, packet retries and packet delays. Whereas data applications are able to accept frequent
packet delays and retransmissions, wireless voice quality will deteriorate with just a few hundred
milliseconds of delay or a very small percentage of lost packets. Additionally, data applications
are typically bursty in terms of bandwidth utilization; whereas voice conversations use a
consistent and a relatively small amount of network bandwidth throughout the length of a
conversation.
This chapter covers the basic elements in a relatively simple system. Recommendations for
your specific requirements are part of the service Spectralink includes with the installation of
Spectralink wireless telephones. The following information will give you an overview of what
each component does and how it is used by the wireless telephones.
Quality of Service
The Spectralink 87-Series handset uses Wi-Fi Multimedia (WMM) and WMM Power Save
mechanisms to deliver enterprise-grade Quality of Service (QoS). The use of WMM and WMM
Power Save are required. You must disable WMM Admission Control in the access points.
Caution: Disable WMM Admission Control
WMM Admission Control is not supported. You must disable WMM Admission Control
in the access points.
Refer to Best Practices Guide to Network Design Considerations for Spectralink Wireless
Telephones.
AP Configuration Guides show you how to correctly configure access points and WLAN
controllers (if applicable) and identify the optimal settings that support Spectralink 87-Series
handsets. The guides can be found at the View Certified page.
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Spectralink 87-Series Wireless Telephones Deployment Guide
handsets will not display the correct time.
WLAN Security
Wireless technology does not provide any physical barrier from malicious attackers since radio
waves penetrate walls and can be monitored and accessed beyond the wall even from outside
the facility. The extent of security measures used is typically proportional to the value of the
information accessible on the network. The security risk for VoWLAN is not limited to the typical
wired telephony concerns of eavesdropping on telephone calls or making unauthorized toll calls,
but is equivalent to the security risk of the data network that connects to the APs. Several
different security options are supported on Spectralink 87-Series Wireless Telephones.
Determining the proper level of security should be based on identified risks, corporate policy
and an understanding of the pros and cons of the available security methods.
Note: Wireless security reference
Read more about implementing wireless security in Spectralink 87-Series Wireless
Security Guide.
System Requirements
A typical installation requires the following components:
• Access Points (APs) and Controller
• Ethernet Switch
• Call Server (SIP server)
• CMS Server or Provisioning Server
• Authentication (RADIUS) Server
• DHCP Server
• Internet connection
Web: How is the Internet connection used by the handsets?
Spectralink 87-Series handsets do not yet support a LAN provided NTP server, but
instead rely on Internet access for the time. If there is no Internet connection, the
Optional components:
• Exchange Server
• LDAP Server
• Application Server
• Syslog server
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System Diagram
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