Spectralink 874X User Guide
Spectralink 87-Series Wireless duet Telephone
User Guide
PIVOT by Spectralink
720-0005-000 Rev: F
May 2015
PIVOT by Spectralink User Guide
Copyright Notice
© 2014-2015 Spectralink Corporation All rights reserved. SpectralinkTM, the Spectralink logo and the
names and marks associated with Spectralink’s products are trademarks and/or service marks of
Spectralink Corporation and are common law marks in the United States and various other countries. All
other trademarks are property of their respective owners. No portion hereof may be reproduced or
transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without
the express written permission of Spectralink.
All rights reserved under the International and pan-American Copyright Conventions. No part of this
manual, or the software described herein, may be reproduced or transmitted in any form or by any
means, or translated into another language or format, in whole or in part, without the express written
permission of Spectralink Corporation.
Do not remove (or allow any third party to remove) any product identification, copyright or other notices.
Notice
Spectralink Corporation has prepared this document for use by Spectralink personnel and customers.
The drawings and specifications contained herein are the property of Spectralink and shall be neither
reproduced in whole or in part without the prior written approval of Spectralink, nor be implied to grant any
license to make, use, or sell equipment manufactured in accordance herewith.
Spectralink reserves the right to make changes in specifications and other information contained in this
document without prior notice, and the reader should in all cases consult Spectralink to determine
whether any such changes have been made.
NO REPRESENTATION OR OTHER AFFIRMATION OF FACT CONTAINED IN THIS DOCUMENT
INCLUDING BUT NOT LIMITED TO STATEMENTS REGARDING CAPACITY, RESPONSE-TIME
PERFORMANCE, SUITABILITY FOR USE, OR PERFORMANCE OF PRODUCTS DESCRIBED
HEREIN SHALL BE DEEMED TO BE A WARRANTY BY SPECTRALINK FOR ANY PURPOSE, OR
GIVE RISE TO ANY LIABILITY OF SPECTRALINK WHATSOEVER.
Warranty
The Product Warranty and Software License and Warranty and other support documents are available at
http://support.spectralink.com.
Contact Information
US Location European Location
800-775-5330 +45 7560 2850
Spectralink Corporation Spectralink Europe ApS
2560 55th Street Langmarksvej 34
Boulder, CO 80301 8700 Horsens, Denmark
info@spectralink.com infodk@spectralink.com
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Contents
Chapter 1: Understanding Your Handset .................................. 7
Carrying Accessories ................................................................................................... 7
Handset range ............................................................................................................. 7
PIVOT Hardware ................................................................................................................ 8
Front ............................................................................................................................ 8
Back 8742 8741/8753 ............................................................................................. 9
Chapter 2: Before Using Your Handset ................................... 10
Charging the Battery Pack for the First Use ..................................................................10
Powering Up and Powering Down your Handset...........................................................10
Turning on your Handset ................................................................................................11
Turning your Handset Off ................................................................................................13
Chapter 3: Getting Started ................................................... 14
Getting Familiar with the Home Screen ..........................................................................14
Status bar icons ..........................................................................................................15
Notifications ................................................................................................................15
The Spectralink Dialer .................................................................................................15
Email ........................................................................................................................... 16
Apps and Widgets .......................................................................................................17
Calendar .....................................................................................................................18
Browser .......................................................................................................................18
Setting Screen Security ...................................................................................................19
Hearing Aid Compatibility ...............................................................................................21
Screen Behavior ..............................................................................................................21
Proximity sensor..........................................................................................................21
Controls ......................................................................................................................22
Auto-rotate ..................................................................................................................22
Registration Information .................................................................................................22
Chapter 4: Using Telephony Applications ............................... 24
Making an Emergency Call ..............................................................................................25
Ways to Find a Number to Call .......................................................................................26
Call Management ................................................................................................ .............31
Incoming calls .............................................................................................................31
Active call ....................................................................................................................32
Multiple active calls .....................................................................................................33
Transfer a call (Blind) ................................................................ ..................................35
Transfer a call (Consultative).......................................................................................36
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Conference calls .........................................................................................................36
Call forwarding ............................................................................................................38
Speed Dialing ..............................................................................................................40
Retrieving voicemail ....................................................................................................41
Using a Headset or the Speakerphone ...........................................................................42
Using your PIVOT while you are in a call .......................................................................42
Chapter 5: Using the Barcode Reader (8753 only) ..................... 43
General Operating Instructions ......................................................................................44
Sending Barcode Data to PC Applications using QBC .................................................45
Barcode scanning in single-endpoint mode .................................................................46
Barcode scanning in multi-endpoint mode ................................................................ ...46
Chapter 6: Applications ...................................................... 48
Spectralink widget box ................................ ................................................................48
All Applications Launcher ............................................................................................48
Chapter 7: SAFE and Panic Button ........................................ 50
How the SAFE Application Works ..................................................................................50
Icons and notifications .................................................................................................51
Suspending the motion sensor ....................................................................................53
The Warning state .......................................................................................................53
The Alarm state ...........................................................................................................54
Using the Panic Button....................................................................................................55
Panic Button icon ........................................................................................................55
Activating the Panic Button .........................................................................................56
Chapter 8: Push-to-Talk (PTT) .............................................. 58
What is PTT? ....................................................................................................................58
Using the Push-to-Talk Feature ......................................................................................59
The PTT Application ....................................................................................................59
What is a PTT broadcast? ...........................................................................................61
Transmitting a PTT broadcast .....................................................................................61
Receiving PTT Broadcasts ..........................................................................................64
Receiving PTT Broadcasts while in Call ......................................................................66
Receiving Priority PTT Broadcasts ..............................................................................67
Receiving Emergency PTT Broadcasts .......................................................................68
Changing the Default PTT Channel .............................................................................68
Chapter 9: Chargers and Battery Packs .................................. 70
How usage affects Battery Pack life ............................................................................70
Charging the Battery Pack ..............................................................................................71
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Charger Options ..............................................................................................................72
Using the USB Charger ...............................................................................................72
Using the Quad Charger .............................................................................................73
About Battery Packs ........................................................................................................74
Indications of Low Battery ...........................................................................................74
Battery Pack Removal and Replacement ....................................................................75
Battery Safety Notices .....................................................................................................76
Notes on Battery Packs ...............................................................................................76
Chapter 10: Sync Calendar and Email .................................... 78
Chapter 11: Settings .......................................................... 83
Settings Options ................................................................ ..............................................83
Sound .........................................................................................................................83
Display ........................................................................................................................84
Battery ........................................................................................................................84
Language & input ........................................................................................................85
Add an account ...........................................................................................................86
Accessibility ................................................................................................................86
About phone ................................................................................................................87
Updating Handset Software ............................................................................................88
Verifying the update ....................................................................................................88
Chapter 12: Other Things You Should Know ............................ 89
No camera? ................................................................................................................89
Can’t access the Web? ...............................................................................................89
Can’t connect to a computer?......................................................................................89
Can’t print? ................................................................ ..................................................89
Appendix A: Care of the Handset .......................................... 90
Appendix B: Regulatory and Safety Information ....................... 92
Product Compatibility ......................................................................................................92
FCC ...................................................................................................................................93
Industry Canada Notice ...................................................................................................94
CE Declaration of Conformity .........................................................................................95
Hearing Aid Compatibility ...............................................................................................98
Chargers and Battery Packs ...........................................................................................98
Wireless Telephones .......................................................................................................99
Operational Warnings ............................................................................................... 100
Electromagnetic Interference and Compatibility ......................................................... 100
Facilities .................................................................................................................... 100
Pacemakers .............................................................................................................. 100
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Other Medical Devices .............................................................................................. 101
Use While Driving ...................................................................................................... 101
FCC Statement ......................................................................................................... 101
Specific Absorption Rate (SAR) Information: Spectralink 87-Series Wireless
Handsets ................................................................................................................... 101
EU SAR peak values (in W/kg): ................................................................................. 102
FCC SAR peak values (in W/kg): .............................................................................. 102
Handset operation normal position ............................................................................ 103
Appendix C: Products Mentioned in this Document ................. 104
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Chapter 1: Understanding Your Handset
Your PIVOT handset combines the familiarity of the Android™ platform and Google™
applications with the advanced functionality and durability needed for a workplace environment.
PIVOT is not a cell phone. It is a Wi-Fi device that utilizes the wireless infrastructure installed in
your workplace for connection and communication. We call it a WorkSmart device.
The PIVOT family of products consists of two form factors and three models. All models feature
a large, backlit color display, a touchscreen with full keyboard, an enterprise-grade
speakerphone and superior resistance to dust and liquids, including cleaning agents. The
PIVOT:S (8742) has a streamlined design with a slim profile for a familiar smartphone feel.
PIVOT 8741 has a patented kickstand spine design. PIVOT 8753 includes an integrated, highperformance 1D/2D barcode scanner. All models have removable, rechargeable batteries.
Like other devices powered by Android, PIVOT uses applications to deploy functionality. Each
facility chooses what applications it makes available to its PIVOT users. Contact your system
administrator for information about what capabilities are configured for your facility.
This user guide shows you how to operate your Spectralink 87-Series Wireless Handset.
Additionally, this chapter orients you to the physical features of the handset.
Spectralink applications are translated into French, German, Spanish and Italian but we have
retained the long list of languages offered by the Android platform. If you select a different
language, labels associated with specialized applications may appear in English.
Instructions for using familiar Android features are readily available online. Specialized
Spectralink applications follow these same usage guidelines. Use this document as a starting
place to explore PIVOT and learn a new way of working smart.
Carrying Accessories
PIVOT:S 8742
Use a holster to carry and protect your PIVOT:S model.
PIVOT 8741 and 8753
Two clip styles are available: Both the clothespin-style and button-style easily attach to a
belt or other firm edge.
Cross-body lanyard hugs the body for secure carrying and quick access.
Silicone bumper protects your PIVOT without interfering with use.
Handset range
Your handset will work within your facility only when it is in contact with the WLAN and Local
Area Network (LAN). It will not work beyond the RF coverage area of the wireless LAN. Contact
your system administrator if you have questions about your facility’s RF coverage area.
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Note: Configurable features
Many of the features detailed in this Guide are configurable by your system
administrator and may not follow the exact steps outlined here. Contact your
system administrator for more information if you have trouble understanding how to
use certain features.
Note: The Push-to-talk and Panic buttons
The Push-to-talk and Panic buttons each require a separate application that may or
may not be enabled in your facility. Consult with your system administrator for
complete information.
PIVOT Hardware
Front
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Back 8742 8741/8753
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Note: Indoor use only
This device is intended for indoor use only.
Caution: Always charge your handset when it is ON.
Your PIVOT handset must be turned on in order for it to accept a charge. Do not
turn your handset off when you plug it in for charging with the USB cable.
Chapter 2: Before Using Your Handset
When you first receive your handset, you need to fully charge the Battery Pack in order to
maximize the Battery Pack's storage capacity and lifespan. You may also need to familiarize
yourself with turning the handset on and off and learn about the various audio options available
to you. Additionally, your facility may have security standards that require you to enter your
unique credentials so that the handset will correctly register with your system. This chapter
covers all of these subjects.
Charging the Battery Pack for the First Use
Take a moment to learn how to charge your handset properly. It is critical to fully charge the
Battery Pack before the first use of the handset in order to maximize the Battery Pack's storage
capacity and lifespan. The Battery Pack is fully charged when the Battery life indicator becomes
solid.
Battery is plugged in Battery is fully charged
Powering Up and Powering Down your Handset
If the Battery Pack has adequate charge, your PIVOT will turn on when the power button is
pressed.
To power down the handset, press and hold the power button until the power off popup
appears.
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Warning: Loss of data
Do not remove the Battery Pack to power off the handset, as you may lose
personal data. If you need to replace the Battery Pack, power off the handset and
then remove the Battery Pack.
Note: LED behavior
When you turn on the handset, the LED indicates normal and abnormal operating
conditions. Normally, the LED will come on, the handset will vibrate briefly, the
display will turn on, and the LED will turn off. Other circumstances may cause the
handset to deviate from this behavior.
LED off and then flashing 5 times, handset does not turn on: The Battery Pack
must be charged.
LED off and then flashing 10 times: Check to see if the Battery Pack is properly
seated. Replace if flashing behavior continues. Give faulty Battery Pack to your
system administrator.
LED off, then on for two seconds then handset turns off: Indicates an internal error.
Try to power on the handset again. If problem persists, contact your system
administrator.
LED on, off briefly, then on again several times: The battery is being checked.
Turning on your Handset
Generally, your system administrator will deploy your handset with multiple other handsets. In
this case, your system administrator will configure the handset parameters beforehand so that
the handset will register with the system and be ready to use when you turn it on. If your
handset does not work when you turn it on, contact your system administrator.
1 Press the power button to turn on the handset
2 The Spectralink logo displays followed by the PIVOT logo.
3 The lock screen displays showing the lock icon that the system administrator has
configured. The default lock method is swipe.
Place your finger on the lock icon and swipe towards the unlock icon shown to the right
of the lock icon.
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Note: Emergency call safety feature
If your handset is configured with a PIN, Pattern or Password lock, the Emergency
call button appears, enabling you to make a call before unlocking the handset. Tap
the button to open a list of emergency contacts if they have been configured by the
system administrator.
Note: User information
If configured by the administrator, user information will display below the date.
Lock screen showing the slide lock Lock screen showing the PIN lock
4 If credentials have been configured, you must enter your PIN or Password before you
can use the handset. Simply tap the keypad/keyboard to enter the characters.
5 The home screen displays.
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Your home screen may differ depending on the customizations done for your facility.
6 Pressing the power button briefly will turn the screen off and lock the handset. Press the
power button briefly again to turn the screen back on.
Turning your Handset Off
To turn your handset off
1 Press and hold the power button. The Power off popup appears:
2 Tap Power off. The confirmation popup appears:
3 Confirm by tapping OK
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Note: Settings icon
Like other devices powered by Android, you can customize many settings, such as
phone ring tones and volumes, through a Settings application which is activated at
the tap of its icon. You can find the Settings app on one of your home screens and
in the Launcher screen.
Chapter 3: Getting Started
This chapter shows you how to use the Home screen, the Status Bar icons and generally how to
navigate through the PIVOT screens.
Like other devices powered by Android, PIVOT is app driven, not menu driven. Generally you
will tap icons to open applications that provide features, such as dialing a call, viewing email,
browsing the Web, etc.
Getting Familiar with the Home Screen
The Home screen is the first display you will see. At the top, the Status Bar displays icons that
give you information about the status of your handset.
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Status bar icons
The status bar is dynamically populated to provide current information about your handset.
Minimally you will see the Wi-Fi icon, the battery icon and the current time.
Your Pivot is a Wi-Fi device that uses a wireless connection to the network in
your facility. The Wi-Fi icon indicates signal strength of the connection. Low signal strength will
prevent proper handset operation. Contact your system administrator if you do not have
sufficient signal strength as indicated by grayed out or no bars on this icon.
The battery icon represents the amount of charge remaining in the Battery Pack.
The digital clock draws its time from an online resource or from a local time server. See
your system administrator if the displayed time is incorrect.
Notifications
Notifications appear on the left side of the status bar. Missed call and voicemail notifications are
an example. The handset icon indicates that the handset is registered and you can make calls.
You can swipe down to open the notification drawer and get additional information.
When the handset is idle and the screen is black, a blinking LED lets you know that you have a
notification.
The Spectralink Dialer
The Dialer icon opens the Spectralink dialer application. The keypad displays by default.
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Four icons across the top of the screen open different tabs:
The keypad tab opens the keypad. It is the default tab.
The recent tab opens a list of recent calls.
The contacts tab opens a list of contacts as populated by the People app.
The corporate directory tab opens the directory of corporate contacts if
activated by you system administrator.
Go to Using Telephony Applications for complete information.
The email icon allows you to setup an email account for sending and receiving
email messages. Contact your system administrator for information about setting up your
corporate email account. See Sync Calendar and Email.
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Apps and Widgets
Like other devices powered by Android, you can customize your home screens with
apps and widgets by dragging them to a Home screen from the Launchers.
Apps Launcher Widgets Launcher
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These can be added to and removed from any Home screen as you would with any device
powered by Android: To add an app, press and hold the icon and then drag it when the Home
screens appear. To remove an app from a Home screen, press and hold the icon and then drag
it to the X Remove area when it appears.
Calendar
The Calendar can be synced with your Outlook program. Contact your system
administrator for information on syncing Outlook. Set up is described in Sync Calendar and
Email.
-
Browser
The Browser icon opens the search page on Google (or other home page as set by
your system administrator).
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Setting Screen Security
To avoid making inadvertent calls and to prevent unauthorized calls PIVOT offers several lock
methods. When activated you must unlock the keypad before you can make calls. Your system
administrator may have set a lock method already or may give you the option of setting a secure
method. Be aware that if you go from an insecure method—Slide or None—to a secure
method—Pattern, PIN or Password—you will see a warning that returning to an insecure
method requires help from your system administrator. Check with your administrator if you need
more information about screen lock requirements in your facility.
Some installations require that you change your Pattern, PIN or Password periodically. Use
these directions to make this type of change.
Check with your system administrator if the Screen security feature is not available and for
information on the timeout value.
If your system administrator allows you to change the lock setting, navigate to Settings>
Screen security and tap Screen lock.
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Note: When lock options are disabled
Your system administrator may configure your handset with a Microsoft® Exchange
Active Sync email account which requires you to use a PIN or Password to enable
handset operation. If so, the None, Slide and Pattern options will not be available.
Settings menu Screen security option Choose screen lock
When you change the lock, additional options will be shown:
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What is that clicking sound?
If the system administrator has activated encryption on your handset, you may hear
a clicking sound until you enter your unlock credentials the first time after powering
up your handset.
PIN screen lock options
Hearing Aid Compatibility
Your handset has a hearing aid compatibility mode that adjusts the frequency response for
users who have hearing aids equipped with telecoil inductive pickups. Acoustic pickup hearing
aids will not respond to this adjustment.
To view the current status of the Hearing Aid Compatibility feature and to enable or disable this
feature, navigate to Settings> Sound> Hearing Aid Compatibility. Tap to activate. A
checkmark indicates that the option is activated.
Screen Behavior
Proximity sensor
The proximity sensor is located on the top right corner of the handset. It senses when the
handset is close to your ear and turns off the screen so that you do not inadvertently tap a
button with your cheek. When you move the handset away from your head, the screen turns
back on and will accept your finger taps.
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Controls
The standard Android platform used by PIVOT offers finger motions that are used to manage
the screen such as tap, swipe, long press, press and hold, drag, etc., depending on the
situation.
Auto-rotate
You can change the screen to landscape display during some applications. Toggle this
capability on and off through the Settings menu. See Display.
Registration Information
Your PIVOT is dependent upon both the wireless and wired network in your facility. When it is
registered to a call server and the network is working properly, you can make and receive calls
and perform various other telephony functions as programmed in your facility.
The registration icon displays in the status bar whenever registration is successful. A
notification will display in the notification drawer:
If registration fails, you will have the failed registration icon in the status bar and a
notification in the notification drawer.
Check registration information by going to the Launcher screen and tapping the SIP Status icon.
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Successful registration
The SIP Status screen gives you call server registration information. Your system administrator
may ask you for this information when you call for support.
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Warning: Power failure may prevent call functionality
Your handset may not function in the event of a power failure as it relies on the
greater computer network to transmit calls. The Wi-Fi icon will be completely
grayed out if the wireless system is down. You will have a registration failure icon if
the handset cannot make or receive calls, but there may be a time delay between
the system failure and the appearance of the registration failure icon.
Check with your system administrator to see if the wireless telephony system is
protected from power outages.
Chapter 4: Using Telephony Applications
The Spectralink Dialer provides telephone call functionality. Tap the Dialer icon on the home
screen to open the Dialer.
The action bar across the top displays the action buttons you can use for direct dialing or to
select people to call.
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Settings: Emergency calling options while the keypad is locked
If a lock option requires a pattern, PIN or password you can make an emergency
call if emergency numbers have been configured by the system administrator.
Tap Emergency call below the input pad and tap the number from the list of
numbers configured for your facility.
Making an Emergency Call
Contact your system administrator for additional information about numbers you should call in
an emergency situation and how to access them with your PIVOT.
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Note
There are many different ways to populate the dialer, several of which are detailed
below. Once populated, in order to dial the number you must tap the Start button.
Caution: Dialing anomalies
Your facility may have certain dialing requirements that are not reflected in
numbers that are captured from call history, the directory or even numbers entered
in the People app.
Such required numbers must be entered manually after the Dialer is populated.
Just tap the field and enter the numbers you need (or delete the numbers you don’t
need).
PIVOT offers the “+” sign for international dialing if supported in your facility. Enter
+ in the dialer with a long press of the 0 key.
It is good practice to verify the number you are calling is correct before tapping the
Start button.
Ways to Find a Number to Call
Dialpad call
When you tap the numbers on the keypad, the dialer will attempt to find a match in the People
app and display the resulting information.
In the screens below, there were no matches to the full number entered on the left. On the right
side screen, a match from the People app occurred when the number 7 was entered.
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No match Match from People app
Recent call
Tapping the Recent icon opens a list of recent calls. Tap the one you want to dial. Remember,
you may need to add or delete numbers according to the dialing standards in your facility.
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Timesaver
Use a long press on a recent call to add the number to the People app as a
contact. When you long press a number and tap Add to Contacts, People opens
and you can tap Create New Contact and enter the name and other contact
information.
Contacts
When the People app has been populated, you can tap the Contacts icon to open the list of your
contacts and tap the contact to populate the dialer. Remember, you may need to add or delete
numbers according to the dialing standards in your facility.
Tap the name to populate the dialer Tap Start to place the call The call is answered…
To add contacts to the People app
The People app can be found on the Launcher screen.
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Note: Trouble with People?
If your PIVOT handset has an extremely large number of contacts, you may
experience performance issues with the Spectralink phone application. Contact
your system administrator for assistance if your contacts list searches slowly or if
you get an error message.
1 Tap the icon to open the People app and set up your profile.
2 Add contacts in three ways: manually entering them, entering them from the Recents list
in the dialer, importing them when you sync with Outlook® ( see Sync Calendar and
Email).
3 You can type in your contacts.
Tap the Create button The contact entry Available from the dialer
4 You can also add contacts from the Recents list by using a long press and tapping Add
to Contacts on the popup.
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Corporate Directory
If installed in your facility, the corporate directory is a searchable database that you can access
within the dialer.
Tap to open the Corporate Directory Enter text and tap the search button
View search results, tap name View results, tap number to place call
Tapping the phone number opens the dialer.
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