SpectraLink 8664, 8665, 8668 User Manual

Model 8664/8665/8668

User Guide

Notice

This Inter-Tel® user guide is released by Inter-Tel, Inc. as a guide for end-users. It provides information necessary to use the Model 8664/8665/8668 endpoints. The contents of this user guide, which reflect current Inter-Tel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release. Future product features and applications are subject to availability and cost. Some features or applications may require additional hardware and/or specific software.

Some system features can only be accessed by an

administrator. For information about these features, see the

Frequently Asked Questions section on page 107.

For sales, service, or technical support,

contact your local authorized Inter-Tel provider.

Comments about this user guide or other

technical documentation should be directed to

Inter-Tel’s Technical Publications Department at:

Tech_Pubs@inter-tel.com

All products and services mentioned in this publication are the trademarks, service marks, registered marks, or registered service marks of their respective owners.

Inter-Tel trademarks of Inter-Tel, Incorporated.

SpectraLink

Microsoft

, Axxess®, Enterprise®, Unified Communicator®, and CommSource® are registered

is a registered trademark of SpectraLink Corporation.

and Outlook® are registered trademarks of Microsoft Corporation.

PRODUCT DISPOSAL INSTRUCTIONS

This symbol indicates that the product is classified as electrical or electronic equipment and should not be disposed of with other commercial or household waste at the end of its working life. For appropriate disposal and recycling instructions, contact your local recycling authority or Inter-Tel provider.

The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) was established by the European Union to minimize negative impact on the environment, control hazardous substances, and curtail landfill expansion by using the best available recovery and recycling techniques.

Regulatory Information

IMPORTANT INFORMATION

The following information is provided by SpectraLink®, the manufacturer of the Model 8664, 8665, and 8668 wireless IP endpoints. Detailed information about how to use the Model 8664, 8665, and 8668 wireless IP endpoints are described throughout the guide

• It is recommended that standard acceptance procedures be followed prior to operating this equipment in proximity of life-support systems.

• To minimize risk of interference, pacemaker users should not carry the endpoint next to the pacemaker.

• Earpiece may retain magnetic objects.

• Operation of the endpoint may produce an audible noise noticeable to hearing aid

users. It is recommended that a hearing aid compatible headset be used by hearing aid users..

WARNING: Changes or modifications to this equipment not approved by Spec- traLink may cause this equipment to not comply with part 15 of the FCC rules and void the user’s authority to operate this equipment.

WARNING: SpectraLink products contain no user-serviceable parts inside. Refer servicing to qualified service personnel.

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NOTE CONCERNING THE WIRELESS TELEPHONES

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

RADIO FREQUENCY (RF) INFORMATION

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

• Consult the dealer or supplier for help.

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or supplier for help.

OPERATIONAL WARNINGS

For Vehicles Equipped with an Air Bag: Do not place a portable radio product in the area over the air bag or in the air bag deployment area. An air bag inflates with great force. If a portable radio is placed in the air bag deployment area and the air bag inflates, the radio product may be propelled with great force and cause serious injury to occupants of the vehicle.

Potentially Explosive Atmospheres: Turn off your radio product, prior to entering any area with a potentially explosive atmosphere, unless it is a radio product type especially qualified for use in such areas (for example, Factory Mutual Approved). Do not remove, install, or charge batteries in such areas. Sparks in a potentially explosive atmosphere can cause an explosion or fire resulting in bodily injury or even death.

The areas with potentially explosive atmospheres referred to above include fueling areas such as below decks on boats, fuel or chemical transfer or storage facilities, areas where the air contains chemicals or particles, such as grain, dust or metal powders, and any other area where you would normally be advised to turn off your vehicle engine. Areas with potentially explosive atmospheres are often but not always posted.

Batteries: All batteries can cause property damage and/or bodily injury, such as burns

if a conductive material such as jewelry, keys, or beaded chains touches exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care in handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects.

Cleaning and Drying Considerations: Using a leather carry case may help protect the surfaces and help prevent liquids (e.g., rain) from entering into the interior of the radio product. This product is not waterproof, and exposing the unit to liquids may result in permanent damage to the unit.

If your Wireless Telephone interior gets wet, then do not try to accelerate drying with the use of an oven or a dryer as this will damage the Wireless Telephone and void the warranty. Instead, do the following: 1. Immediately power off the Wireless Telephone.

2. Remove battery pack from Wireless Telephone. 3. Shake excess liquid from Wire-

less Telephone. 4. Place the Wireless Telephone and battery pack in an area that is at room temperature and has good airflow. 5. Let the Wireless Telephone and battery pack dry for 72 hours before reconnecting the battery pack and/or powering on the Wireless Telephone. If the Wireless Telephone does not work after following the steps listed above, contact your dealer for servicing information.

ELECTRO MAGNETIC INTERFERENCE/ COMPATIBILITY

NOTE: Nearly every electronic device is susceptible to electromagnetic interference

(EMI) if inadequately shielded, designed or otherwise configured for electromagnetic compatibility.

Facilities

To avoid electromagnetic interference and/or compatibility conflicts, turn off your radio product in any facility where posted notices instruct you to do so. Hospitals or health care facilities may be using equipment that is sensitive to external RF energy.

Medical Devices

Pacemakers: The Health Industry Manufacturers Association recommends that a minimum separation of 6 inches (15 cm) be maintained between a handheld wireless radio product and a pacemaker. These recommendations are consistent with the independent research by, and recommendations of, Wireless Technology Research. Persons with pacemakers should:

• ALWAYS keep the radio product more than 6 inches (15 cm) from their pacemaker when the radio product is turned ON.

• Not carry the radio product in a breast pocket.

• Use the ear opposite the pacemaker to minimize the potential for interference.

• Turn the radio product OFF immediately if you have any reason to suspect that

interference is taking place.

Hearing Aids: Some digital wireless radio products may interfere with some hearing aids. In the event of such interference, you may want to consult your hearing aid manufacturer to discuss alternatives.

Other Medical Devices: If you use any other personal medical device, consult the manufacturer of your device to determine if it is adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information.

Use While Driving

Check the laws and regulations on the use of radio products in the area where you drive. Always obey them. When using the radio product while driving, please:

• Give full attention to driving and to the road.

• Use hands-free operation, if available.

• Pull off the road and park before making or answering a call if driving conditions

so require.

INTERNATIONAL CERTIFICATIONS

Country Mark and/or number

Australia

Canada

2128-K1374

European Union

Norway Switzerland

Switzerland

Hong Kong

Japan

Mexico

New Zealand Singapore

Z233

IDA

vii

Country Mark and/or number

Taiwan

United States

IEC 60950

Part 15, part 68

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SPECIFIC ABSORBTION RATE (SAR) INFORMATION

Your wireless handheld portable telephone is a low power radio transmitter and receiver. When it is ON, it receives and also sends out radio frequency (RF) signals. In August 1996, the Federal Communications Commissions (FCC) adopted RF exposure guidelines with safety levels for hand-held wireless phones. Those guidelines are consistent with the safety standards previously set by both U.S. and international standards bodies:

• ANSI C95.1 (1992) American National Standards Institute

• NCRP - Report 86 (1986) National Council on Radiation Protection and Mea-

surements

• ICNIRP (1996) International Commission on Non-Ionizing Radiation Protection;

• DHWC - Safety Code 6 Department of Health and Welfare Canada

Those standards were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health. The exposure standard for wireless mobile phones employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg. Tests for SAR are conducted using standard operating positions specified by the FCC with the phone transmitting at its highest certified power level in all tested frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the phone while operating can be well below the maximum value. This is because the phone is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output. Before a phone model is available for sale to the public, it must be tested and certified to the FCC that it does not exceed the limit established by the government-adopted requirement for safe exposure. The tests are performed in positions and locations (e.g., at the ear and worn on the body) as required by the FCC for each model. While there may be differences between the SAR levels of various phones and at various positions, they all meet the government requirement for safe exposure. The FCC has granted an Equipment Authorization for this model phone with all reported SAR levels evaluated as in compliance with the FCC RF emission guidelines. SAR information on this model phone is on file with the FCC and can be found under the Display Grant section of http://www.fcc.gov/oet/fccid after searching on FCC ID IYGSNP2400 or IYGRNP2400. Additional information on Specific Absorption Rates (SAR) can be found on the Cellular Telecommunications Industry Association (CTIA) web site at http://www.wow-com.com.

The only authorized headsets that may be utilized with the SNP2400 or RNP2400 are those obtainable from SpectraLink or it's reseller partners.

The measured SAR of the SNP2400 Wireless Telephone is

0.61W/kG @ 2462 MHz (head) 0.0379W/kG @ 2412 MHz (body).

The measured SAR of the RNP2400 Wireless Telephone is

0.166W/kG @ 2462 MHz (head) 0.0162W/kG @ 2412 MHz (body).

Phone Operation Normal Position: Hold the phone as you would any other telephone, with the earpiece to your ear and speak into the microphone. The internal antenna is then positioned properly.

Table of Contents

CONTENTS PAGE

FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

About Your Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About Operating Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

About Battery Packs and Chargers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

What You See and Hear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Software Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Turning Your Endpoint On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Locking and Unlocking the Keypad on Your Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Setting Up Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Making and Receiving Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Placing Calls On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Using Reverse Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Displaying Information on Your Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Using the Mute Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Using the Message Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Accessing Your Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Disabling and Enabling ASR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Accessing Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Using Do-Not-Disturb Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Using Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

FINDING YOUR WAY

GETTING STARTED

MOVING ON

USING E-MAIL READER LEARNING MORE

©Inter-Tel, Inc. March 2006 printed in US

CONTENTS PAGE

MOVING ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Setting Endpoint Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Setting Mailbox Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Changing Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Returning to Default Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Performing a “Hookflash” During a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Programming Softkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Using Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Screening Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Using Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Programming Remote Feature Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Requesting Agent Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Working in Hunt Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Using the Push-to-Talk Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

USING E-MAIL READER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

E-Mail Reader Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Using Your Advanced Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Setting Up Your E-Mail Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Accessing E-Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Using Main Menu E-Mail Reader Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Accessing Fax Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Recovering Deleted Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Changing Message Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Voice Mail Flowchart (Advanced Mailbox) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

LEARNING MORE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

What the Administrators Can Do for You . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Frequently Asked Questions (FAQs). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

xii

Finding Your Way

SECTION CONTENTS PAGE

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

About Your Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

General Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Model 8664. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Model 8665. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Model 8668. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Status Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Display and Menu Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Function Button and Softkeys . . . . . . . . . . . . . . . . . . . . . . . . 10

Line Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Headset Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

About Operating Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

About Battery Packs and Chargers . . . . . . . . . . . . . . . . . . . . . . 13

Desktop Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Dual Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Quad Charger. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Important Notes about Chargers and Battery Packs . . . . . . . 19

About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Enterprise Messaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Automatic Speech Recognition (ASR) . . . . . . . . . . . . . . . . . . 23

What You See and Hear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Software Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

FINDING YOUR WAY

Inter-Tel® Model 8664/8665/8668 User Guide

WELCOME

Your new Model 8664/8665/8668 endpoint provides access to several features, each of which is described in this guide. The About This Guide section below lists the dif- ferent sections in this user guide and describes the type of information you can find

FINDING YOUR WAY

there. Because the Models 8664, 8665, and 8668 function almost identically, the information in this user guide applies to all endpoints unless otherwise indicated.

The About This Guide section below lists the different sections in this user guide and describes the type of information you can find there.

ABOUT THIS GUIDE

This guide contains instructions for using the Model 8664, 8665, and 8668 wireless IP endpoints on the Inter-Tel this guide is divided into five separate sections, as indicated by the tabs.

These sections include the following:

• Finding Your Way: This section provides you with a picture of the Model 8664, 8665, and 8668 endpoints and includes general information designed to help you find what you need.

• Getting Started: This section includes basic endpoint and voice mail informa- tion, and provides instructions on how to perform everyday tasks, such as answering calls, making calls, and using voice mail.

• Moving On: In this section you’ll learn how to use advanced endpoint and voice mail features.

• Using E-Mail Reader: This section includes information on how to use the advanced messaging features available with E-Mail Reader.

• Learning More: This section outlines how your administrators can help if you experience a problem with your endpoint. It also provides you with a list of Frequently Asked Questions (FAQs) so you can troubleshoot problems and learn more about the system.

In addition, this guide contains a list of default feature codes (see page 110) and an index (see page 115) for easy reference.

NOTE: Because the telephone system is very flexible and programmable, the proce-

dures for using the features might vary slightly from the descriptions in this guide. If so, your trainer or system administrator can tell you how your system differs and how to use the features.

telephone system. To help you find information quickly,

Inter-Tel® Model 8664/8665/8668 User Guide

ABOUT YOUR ENDPOINT

Your Model 8664/8665/8668 endpoint is equipped with several features that allow you to perform various functions. These features include:

• Liquid Crystal Display (LCD): Shows call, system, and feature information.

• Dialpad Buttons: Allow you to enter numbers, letters, and special characters.

• Feature Buttons: Allow you to power the endpoint on and off, switch modes,

select a line, and access endpoint features.

• Softkeys: Allow you to quickly access frequently used features and functions you have programmed.

• Battery Pack and Charger: Charges the battery and provides several hours of active talk time.

General Care

Follow these guidelines to care for your wireless endpoint:

• It is recommended that you keep your wireless endpoint in idle mode (see

page 12) and always return it to the charger when you are not using it.

• Contact your system administrator if your endpoint needs servicing. Do not disassemble your endpoint. Doing so will void your warranty.

• Avoid dropping the endpoint or knocking it against hard surfaces. Carrying the endpoint in a holster or carrying case may help protect it.

• Wiping the endpoint surface with a water-dampened cloth or paper towel will remove most films or residues. Be sure to turn off the wireless endpoint and unplug the charger before cleaning them.

FINDING YOUR WAY

Inter-Tel® Model 8664/8665/8668 User Guide

Model 8664

The illustration below displays the external components of the Model 8664 endpoint.

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Volume Buttons

Power On/Start Call

Select

Down

Earpiece

Display

Softkeys

Power Off/End Call

Dialpad

Function

Charging Contacts

Inter-Tel® Model 8664/8665/8668 User Guide

Line

Microphone

Headset Jack

Model 8665

The illustration below displays the external components of the Model 8665 endpoint.

Volume Buttons

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Earpiece

Select

Down

Power On/Start Call

Dialpad

Function

Display

Softkeys

Power Off/End Call

Line

Microphone

Charging Contacts

Inter-Tel® Model 8664/8665/8668 User Guide

Headset Jack

Model 8668

The illustration below displays the external components of the Model 8668 endpoint.

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Volume Buttons

Power On/Start Call

Select

Down

Earpiece

Display

Softkeys

Power Off/End Call

Dialpad

Function

Charging Contacts

Inter-Tel® Model 8664/8665/8668 User Guide

Line

Microphone

Headset Jack

Status Indicators

To indicate various states, your endpoint uses icons and sounds. The table below lists the endpoint’s status indicators and explains what each indicator means.

INDICATOR STATUS

No Service

Battery Low

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If the endpoint cannot receive or place calls, an alarm sounds and a message is displayed. The in-service tone indicates when service has been re-established.

If your receive the No Service message, you may be outside of the covered area. Return to the coverage area. If the endpoint still does not function, note the error message and contact your system administrator.

If the battery pack charge is low, the battery icon is displayed, and a soft beep sounds. This indicates that the endpoint’s battery has 15-30 minutes of charge remaining.

If the battery is critically low, the endpoint displays the Battery low status and an alarm sounds while the endpoint is idle. The endpoint cannot be used until the battery pack is charged.

If you have a voice mail or station message, the message icon is displayed.

NOTE: This icon also indicates that the endpoint is in alpha mode when

inputting information text for DND messages (see page 52) and using the directories (see page 79).

1

Melody

The line indicators are associated with line access keys. In the preceding diagram, line 1 is active.

A left or right arrow is displayed when the screen can be toggled either left or right to display more characters as described above.

Up and down arrows are displayed when the menu has additional options above or below what is shown in the display area.

The signal strength icon indicates the strength of the signal and can assist the user in determining if the endpoint is moving out of range.

The download icon indicates that the endpoint is downloading code. This icon only appears while the endpoint is running the over-the-air downloader. It appears to the right of the Signal Strength icon in the same location as the voice mail icon.

The Charge Complete melody is played when the endpoint is first powered on after a completed charge.

Inter-Tel® Model 8664/8665/8668 User Guide

Feature Buttons

The feature buttons on your endpoint provide access to endpoint features and options. The table below lists the various feature buttons on the endpoint and provides a brief description of what you can do with them.

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BUTTON IF YOU... YOU CAN...

Press Power on the endpoint and make a call.

Press Power off the endpoint, end a call, and place the

endpoint in idle mode.

FCN FCN

LINE

Press View options and access features using the menu.

Press Set endpoint preferences and access softkey func-

tions.

Press Select an intercom or outgoing line.

LINE

In addition to the feature buttons, the endpoint has the following buttons:

• Up and Down Volume and Select Buttons: Increase, decrease, and save volume levels (see page 66).

• Push-to-Talk Button*: Broadcasts messages to other Push-to-Talk group mem- bers (see page 88).

• Battery Release Buttons*: Releases the battery pack from the endpoint (see

page 13).

*Model 8665 endpoint only.

Inter-Tel® Model 8664/8665/8668 User Guide

Display and Menu Button

In addition to the various feature buttons, your endpoint contains a display that shows information about status, modes, call information, and available features. When the endpoint is in the active mode, pressing the display. To access an option, press the number on your dialpad that corresponds to the number on the display. While the four-line menu display is showing, all button presses relate to the menu options only. To make a call, you must return to the twoline display.

The button allows you to toggle between the two- and four-line displays. For example, the illustration below on the left shows what the two-line display looks like when you are on an active IC call to Jane Jones. When you press , the display changes from the two-line informational display to the four-line menu option display. To put your call to Jane on HOLD press

Two-Line Display

FCN

, , or will bring up options on

on your dialpad.

LINE

Four-Line Display

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IC TO JANE JONES

1 HOLD 2 3 TRANSFER CNF 4 5

TRANSFER-T-HLD

MUTE >> 8

Because the display can only support 15 characters, you may see a few abbreviations. The most commonly used abbreviations are provided in the table below.

ABBREVIATION WORD/PHRASE

ACCT CODE Account Code CNF Conference DEST Destination DIR Directory DND Do-Not-Disturb EXT Extension MSG Message RCL Recall STN SPD Station Speed Dial SYS SPD System Speed Dial TFR Transfer TG Trunk Group (a group of outside lines) TRNK Trunk (an outside line)

NOTE: The backlight comes on when any button is pressed or when there is an incom-

ing call. This light turns off after 10 seconds if another button is not pressed within that period.

Inter-Tel® Model 8664/8665/8668 User Guide

Function Button and Softkeys

Your endpoint has a (Function) button that provides access to frequently used features. To access the function features, the endpoint must be in active mode (see

page 12). Pressing repeatedly scrolls through the softkey displays, and allows you

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to view the sixteen available function features. To access a feature displayed on the function menu, press the feature’s associated dialpad number or softkey. While the four-line function display is showing, all button presses relate to the function options only.

The following table lists the available function features and the default dialpad and softkey buttons that are associated with the feature. For detailed instructions on how to access the features listed, refer to the corresponding page number.

FCN

FUNCTION

Place a call on Hold. Hold Access the Message menu or toggle between alpha/numeric mode. Msg Mute the microphone, or backspace. Mute Forward a call to another destination or voice mail, or forward space. Fwd Transfer a call to another destination or voice mail. Xfer

Communicate with several different parties on one call. Conf

Enable and disable Do-Not-Disturb mode. DND

Redial an outside number or save the last number dialed. Redl

View or access System Speed-Dial numbers. SySp

View or access Station Speed-Dial numbers. StSp

Access additional features using feature codes. Feat

Access programmable buttons for specific features. Pgm1vt

DIALPAD

BUTTON

SOFTKEY PG.

Pgm2

Pgm3

Pgm4

Pgm5

NOTE: Depending on how your telephone system is configured, you may need to use

the Feat softkey before you dial a feature code.

34 42 41 38 36

35 52 40 70 67

N/A

Inter-Tel® Model 8664/8665/8668 User Guide

Line Button

The Line button ( ) provides access to four CALL lines (1-4) and one IC line (5). While the line display is showing, all button presses relate to the line options only. After you select a line, the line number flashes at the top of the display.

Headset Jack

The Model 8664, 8665, and 8668 endpoints have a headset jack located next to the charging pins on the bottom of the endpoint. To use a headset, plug the headset connector into the headset jack. Once it is connected, audio is transferred to the headset.

NOTE: Operation of the wireless endpoint may produce an audible noise noticeable to

hearing aid users. It is recommended that a hearing aid-compatible headset be used by hearing aid users.

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LINE

Inter-Tel® Model 8664/8665/8668 User Guide

ABOUT OPERATING MODES

The default mode for the Model 8664, 8665, and 8668 endpoints is the idle mode, which is also the power-saving mode. If the display shows just the extension number, the endpoint is in idle mode. While the endpoint is in idle mode, the various endpoint

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features, functions, and menus are not available. To place the endpoint in idle mode from the two-line display, press display). If you press

NOTE: You must place the endpoint in idle mode to charge the battery pack using the

desktop charger (see page 15) and dual charger (see page 16).

You must place the endpoint in active mode to place a call and access endpoint features. When the endpoint is in active mode, the two- or four-line display is visible, and the features, functions, and menus are available. Battery resources are required whenever the endpoint is turned on whether in active or idle mode. To place the endpoint in active mode you can either press

To safeguard against accidental ring bursts in the user’s ear, the endpoint will only ring when it is in idle mode. If the endpoint is in active mode (two or four-line display is visible) and you receive a call, the ring will not be audible, however, the display will indicate that there is an incoming call. To prevent missed calls, and

to ensure that your endpoint’s battery pack is adequately charged, it is strongly recommended that you return your endpoint to idle mode and place it in the desktop charger or dual charger when you are not using it.

(two presses are required from the four-line

from the idle mode, the endpoint is powered off.

or while in idle mode.

CAUTION

Inter-Tel® Model 8664/8665/8668 User Guide

ABOUT BATTERY PACKS AND CHARGERS

The Model 8664, 8665, and 8668 endpoints require a charged battery pack to operate. The Nickel Metal Hydride (NiMH) rechargeable battery pack will need to be charged periodically. A charged battery pack provides four hours of talk time or 80 hours of idle time. To save battery power, it is recommended that you place the endpoint in idle mode at the end of every call (see page 12).

The battery icon indicates the amount of charge remaining in the battery pack. The level indications are approximations of the remaining battery pack life. They do not indicate equal amounts of battery pack Life. When only one level remains, ( ) the battery pack needs to be charged. If you are on a call, you will hear a soft beep through the earpiece every six seconds. You have 15-30 minutes of battery life left. If the battery pack is critically low, and you are not on a call, the Low Battery message is displayed, and a loud beep will sound. When the battery pack is critically low, the endpoint will not work until the battery pack is charged.

At some point you may need to replace the battery pack for your endpoint.

NOTE: The battery pack can be changed while the call is still in progress. Do not press

End Call. Place call on Hold. Quickly remove the discharged battery and replace with a

charged battery, power on the endpoint, and press Start Call to resume the call in progress.

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To remove and replace the battery pack on the Model 8664 and 8668:

Press down on the latch on the battery pack to release the battery. The battery pack releases outward and you can remove it from the endpoint. To replace the battery pack, slide the lip of the battery pack into the bottom of the cavity and push the top of the battery pack until it snaps into place.

To remove and replace the battery pack on the Model 8665:

Hold the endpoint in one hand with the keypad facing up. Press both battery pack release buttons (on the left and right sides of the endpoint) at the same time. The battery pack will release downward. You may catch it with the palm of your other hand. If the battery pack does not release, gently shake the endpoint while pressing both release buttons. Do not pry.

NOTE: Improper disposal of battery packs can damage the environment. Contact your

system administrator for instructions on how to recycle or properly dispose of used battery packs.

Inter-Tel® Model 8664/8665/8668 User Guide

You can charge the endpoint’s battery pack using a desktop charger (Models 8664 and

8665), a dual charger (Models 8664, 8665, and 8668) or a quad charger (Models 8665

and 8668). The chargers require approximately one and one half to two hours to charge the battery pack completely.

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NOTE: Take care not to short the battery contacts on the battery pack with metal

objects such as coins, keys or paper clips. Shorting the contacts can cause permanent damage.

NOTE: Battery packs are not interchangeable. The Model 8665 uses the distinctive

square model BPX100 battery pack. The battery packs for the Model 8664 and 8668 endpoints are the same rounded shape but different colors. The Model 8664 BPE100 battery pack is black, the Model 8668 BPN100 battery pack is steel blue.

 Only use Inter-Tel battery packs with Inter-Tel endpoints.  Do not dip the battery pack in water or throw into fire.  Do not throw away the battery pack with your domestic waste. Take used battery

packs to an appropriate collection point for recycling or send them back to your supplier or servicing agent.

Inter-Tel® Model 8664/8665/8668 User Guide

Desktop Charger

8664 Desktop Charger 8665 Desktop Charger

Overview

The desktop charger is a one-slot charger that comes in two models. Model 8664 is designed to charge the 8664 endpoint or the 8668 endpoint. Model 8665 is designed to charge the 8665 endpoint. The models are not interchangeable.

The desktop charger will only charge the battery pack if the endpoint is in idle mode or if it is powered off. If you place the endpoint in the charger while it is in active mode, the battery pack will not charge and the endpoint will continue to deplete the battery.

The user must end any call in progress by pressing the button on the endpoint before placing the endpoint into the Desktop Charger. The endpoint may be off or in idle mode during charging.

Full charging is accomplished in approximately one and a half hours.

Set up the Desktop Charger by first obtaining the appropriate Inter-Tel power supply for the country or region. Place the Desktop Charger on a flat, horizontal surface. Plug the power supply into the Desktop Charger and into an appropriate wall outlet.

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NOTE: Make sure you are using the charger that is designed specifically for your end-

point. The chargers for the Model 8664, 8665, and 8668 endpoints are different sizes and you must use the charger that is compatible with your endpoint.

Inter-Tel® Model 8664/8665/8668 User Guide

To use the desktop charger to charge the battery pack:

1. EITHER, Press (once or twice depending on the current display) to place

the endpoint in idle mode. OR, Press and hold to power off the endpoint.

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2. Place the endpoint into the desktop charger slot facing forward. If the endpoint

is placed correctly, the red indicator light will come on.

NOTE: The desktop charger’s indicator light will not come on if the charger is

empty, if it is not receiving power, or if the endpoint is seated incorrectly.

Charge Indicator

While the endpoint is charging in idle mode, it will display its extension number and Charging…. The battery icon will show charging progress. The endpoint is fully operational and will ring if called.

When the endpoint is charging while turned off, only Charging… will display and no calls will be received. The dots will be racing during the charging cycle. It is normal for the battery pack to become warm when charging.

Dual Charger

Dual Charger for Model 8664 Dual Charger for Model 8665

Overview

The dual charger is a two-slot desktop charger that comes in three models. Model 8664 is designed to charge the BPE100 battery pack in the Model 8664 endpoint and a spare BPE100 battery pack; Model 8665 is designed to charge the BPX100 battery pack in the Model 8665 endpoint and a spare BPX100 battery pack; Model 8668 is designed to charge the BPN100 battery pack in the 8668 endpoint and a spare BPN100 battery pack. The models are not interchangeable.

Inter-Tel® Model 8664/8665/8668 User Guide

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