SpectraLink 1725-36203-001, 8020, 8030 User Manual

SpectraLink 8020/8030 Wireless
Telephone
User Guide
September 2010 Edition 1725-36203-001 Version F
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
Patent Information
The accompanying product is protected by one or more US and foreign patents and/or pending patent applications held by Polycom, Inc.
Copyright Notice
© 2007 to 2010, Polycom, Inc. All rights reserved. POLYCOM®, the Polycom "Triangles" logo and the names and marks associated with Polycom's products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Polycom.
All rights reserved under the International and pan-American copyright Conventions.
No part of this manual, or the software described herein, may be reproduced or transmitted in any form or by any means, or translated into another language or format, in whole or in part, without the express written permission of Polycom, Inc.
Do not remove (or allow any third party to remove) any product identification, copyright or other notices.
Every effort has been made to ensure that the information in this document is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice and does not represent a commitment on the part of Polycom, Inc.
Notice
Polycom, Inc. has prepared this document for use by Polycom personnel and customers. The drawings and specifications contained herein are the property of Polycom and shall be neither reproduced in whole or in part without the prior written approval of Polycom, nor be implied to grant any license to make, use, or sell equipment manufactured in accordance herewith.
Polycom reserves the right to make changes in specifications and other information contained in this document without prior notice, and the reader should in all cases consult Polycom to determine whether any such changes have been made.
NO REPRESENTATION OR OTHER AFFIRMATION OF FACT CONTAINED IN THIS DOCUMENT INCLUDING BUT NOT LIMITED TO STATEMENTS REGARDING CAPACITY, RESPONSE-TIME PERFORMANCE, SUITABILITY FOR USE, OR PERFORMANCE OF PRODUCTS DESCRIBED HEREIN SHALL BE DEEMED TO BE A WARRANTY BY POLYCOM FOR ANY PURPOSE, OR GIVE RISE TO ANY LIABILITY OF POLYCOM WHATSOEVER.
Contact Information
Please contact your Polycom Authorized Reseller for assistance.
Polycom, Inc. 4750 Willow Road, Pleasanton, CA 94588
http://www.polycom.com
2 1725-36203-001-F.doc
About this Guide
Thank you for choosing the SpectraLink 8020/8030 Wireless Telephones with SpectraLink Radio Protocol (SRP) provide business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over your Local Area Network. Your handset can call other telephone numbers and extensions within your facility as well as any external telephone number. Your handset will only work within your facility when it is in contact with the LAN. It will not work beyond the coverage area of the wireless LAN. Contact your system administrator if you have questions about your facility’s boundaries.
In this User Guide, you will find everything you need to quickly use your new handset. If you have questions about features and functions customized for your facility, contact your system administrator. Please read the Safety section in this guide before you set up and use the SpectraLink 8020/8030 Wireless Telephone.
1
. These handsets
Polycom Model Numbers
This document covers the following registered model numbers:
802X (SpectraLink 8020 Wireless Telephone)
803X (SpectraLink 8030 Wireless Telephone)
PBP0850 (Standard Battery Pack)
PBP1300 (Extended Battery Pack)
PBP1850 (Ultra-Extended Battery Pack)
PCS1850 (Desktop Charger)
PCD1850 (Dual Charger)
PCQ1850 (Quad Charger)
1
SRP is Polycom's proprietary signaling protocol used by the SpectraLink 8020/8030 Wireless Telephones to send and receive telephone calls over the telephony system installed in your facility.
1725-36203-001-F.doc 3
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
Related Documents
SpectraLink 8020/8030 Wireless Telephone Administration Guide for SRP (1725-36030-001)
SpectraLink 8020/8030 Regulatory Information
(1725-36084-001) Available at
http://www.polycom.com/support/voice/wi-fi/index.html
Customer Support
Please contact your facility’s Network Administrator for support.
You may also access the Polycom Knowledge Base at
http://www.polycom.com/usa/en/
support/voice/voice.html
Icons and Conventions
This manual uses the following icons and conventions.
Caution! Follow these instructions carefully to avoid danger.
Note these instructions carefully.
Label
This typeface indicates a key, label, or button on SpectraLink hardware.
4 1725-36203-001-F.doc
Contents
0 About this Guide......................................................................3
Polycom Model Numbers..................................................................3
Related Documents.............................................................................4
Customer Support...............................................................................4
Icons and Conventions.......................................................................4
1 Getting Started with your SpectraLink 8020/8030
Wireless Telephone .................................................................9
Overview..............................................................................................9
Battery Packs......................................................................................10
Features of your SpectraLink 8020/8030 Wireless Telephone ...12
The Handset Display ........................................................................14
Status Icons ..................................................................................14
Softkeys.........................................................................................15
NavOK Functions .......................................................................16
Menus ...........................................................................................16
Handset Modes .................................................................................18
Accessories.........................................................................................20
Carrying Options ........................................................................20
Headsets .......................................................................................20
2 Customizing your SpectraLink 8030/8030 Wireless
Telephone ..............................................................................21
Config Menu ......................................................................................21
Lock Keys ...........................................................................................25
1725-36203-001-F.doc 5
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
User Profiles.......................................................................................25
Phone Settings ...................................................................................28
Extension Info..............................................................................28
Keypad Autolock ........................................................................28
Display Contrast..........................................................................28
Use Hearing Aid..........................................................................28
Startup Song Play/Inhibit .........................................................28
Predial...........................................................................................28
Push-to-Talk (PTT)............................................................................29
Default Channel ..........................................................................29
Subscribed Channels ..................................................................29
PTT Audio Volume.....................................................................29
PTT Tone Volume .......................................................................29
PTT Vibrate ..................................................................................30
System Info.........................................................................................30
Phone IP Address........................................................................30
Gateway IP Address...................................................................30
Firmware Version .......................................................................30
Emergency Dial ...........................................................................31
3 Using the Basic Features of your SpectraLink 8020/8030
Wireless Telephone ...............................................................33
Turn the Handset On..................................................................34
Turn the Handset Off .................................................................34
Lock the Keypad .........................................................................34
Unlock the Keypad .....................................................................34
Place a Call ...................................................................................34
6 1725-36203-001-F.doc
Place an Emergency Call............................................................34
Answer or Reject a Call ..............................................................35
Place a Call on Hold/Resume Call...........................................35
Contents
Answer a Second Call.................................................................36
Clear Forwarding on a Line.......................................................36
Redial the Last Number you Dialed.........................................36
Silence the Ringing .....................................................................36
Change the Ring Volume...........................................................37
Adjust the Speaker Volume.......................................................37
Adjust the Headset Volume ......................................................38
Mute/Unmute a Call..................................................................38
End a Call .....................................................................................38
Change the Profile.......................................................................38
Open the Config Menu...............................................................38
Turn on the Backlight .................................................................38
4 Using the Advanced Features of your SpectraLink
8020/8030 Wireless Telephone.............................................39
Place a Second Call .....................................................................39
Place a Call on a Different Line.................................................40
Listen to Voicemail .....................................................................40
Activate Installed Custom Applications..................................40
Use the Phonebook and Speed Dial .........................................40
5 Using the Push-to-Talk Features of your SpectraLink
8030 Wireless Telephone .....................................................45
Make a PTT Call ..........................................................................46
Respond to a PTT Call................................................................46
End a Wait Period .......................................................................46
Select a Different PTT Channel .................................................46
End One PTT Call and Start another on a Different
Channel
.........................................................................................46
1725-36203-001-F.doc 7
Receive a PTT Call while on a Telephone Call .......................47
Use PTT Vibrate ..........................................................................47
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
Transmit on the Priority Channel.............................................47
End a PTT Call.............................................................................47
Change the PTT Volume............................................................47
Answer a Telephone Call during a PTT Transmission .........47
Start a Telephone Call during a PTT Transmission ...............48
Turn off PTT.................................................................................48
Subscribe to additional PTT channels......................................48
6 Charger Options....................................................................49
Charger Models.................................................................................49
Charging Status Indicators ..............................................................50
Single Charger ...................................................................................51
Dual Charger .....................................................................................52
Quad Charger ....................................................................................53
7 Cleaning and Drying the Handset.......................................55
8 Safety Information.................................................................59
9 Index.......................................................................................65
8 1725-36203-001-F.doc
Getting Started with your SpectraLink 8020/8030 Wireless Telephone
Overview
The SpectraLink 8020/8030 Wireless Telephones is a Wi-Fi handset for workplace telephone systems. By seamlessly integrating with the facility’s telephone system, wireless telephone users are provided with high-quality mobile voice communications throughout the workplace, giving users the freedom to roam throughout the workplace while providing the features and functionality of a wired desk phone.
1
The handsets will only work when they are within range of the wireless access points at your facility; they are not cellular or satellite phones.
Install and charge the Battery Pack before using the SpectraLink 8020/8030 Wireless Telephone. See the Battery Packs section below and Chapter 5 Charger Options.
1725-36203-001-F.doc 9
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
Battery Packs
Three battery pack models are available: Standard, Extended, and Ultra-Extended. The Standard Nickel Metal Hydride (NiMH) rechargeable handset Battery Pack gives you approximately four hours of talk time or 80 hours of stand-by time. Stand-by time is when the handset is turned on, but not in an active call.
Type Talk Time Standby Time Charging Time
Standard
Extended
Ultra-Extended
Talk time and standby time will vary depending on handset model, call server, features enabled and system configuration. These are minimum estimates. Your experience may be significantly higher.
4 hours 80 hours 2 hours 6 hours 120 hours 3 hours 8 hours 160 hours 4 hours
The type of Battery Pack is printed on the label. Remove the Battery Pack and view the label to determine the type of Battery Pack you have been issued.
Use only Battery Pack models BPL100, -200 and -300 in the SpectraLink 8020/8030 Wireless Telephones.
Indications of low battery
The handset will need to have its Battery Pack recharged periodically. The Battery Pack icon on the handset display’s status row indicates the amount of charge remaining. Additionally the handset will sound warning tones and display the fewer than two minutes of talk time remaining.
A melody will play when the handset is powered on for the first time after being fully charged, unless this feature has been disabled. See your system administrator if you have questions about the type of Battery Pack you have been issued.
Battery Low message when there are
When the handset is in Standby mode, the message series of chirps indicate a critically low Battery Pack charge. The handset will not work until the Battery Pack is charged.
10 1725-36203-001-F.doc
Battery Low and a
Getting Started with Your SpectraLink 8020/8030 Wireless Telephone
Take care not to short the battery contacts on the Battery Pack with metal objects such as coins, keys or paper clips. Shorting the contacts can cause permanent damage.
Battery Pack removal and replacement
To remove, press down on the latch on the Battery Pack on the back of the handset. The Battery Pack releases outward.
To replace, slide the lip of the Battery Pack into the bottom of the cavity. Push the top of the Battery Pack until it snaps into place. You should not have to force it against the handset.
Notes on Battery Packs
Battery Pack life will vary depending on handset model and
features and system infrastructure.
Maximum Battery Pack performance is achieved after a few
charge/discharge cycles.
If multiple Battery Packs are supplied with your handset, Polycom
recommends that each be fully charged upon receipt to prolong
battery life. Battery Packs will slowly lose charge if unused. To
maintain battery potential, charge unused Battery Packs occasion-
ally or alternate Battery Pack use.
After a length of time Battery Packs will lose the ability to
maintain a charge and to perform at maximum capacity and will
need to be replaced. This is normal for all batteries.
If your Battery Pack requires replacement, contact your system
administrator.
Overnight charging is best done while the handset is turned off.
The handset will chirp once when properly seated in the charger
to let you know that the charging cycle has begun. If the handset
does not charge, clean Battery Pack, charger and handset contacts
with an alcohol swab.
Only use SpectraLink Battery Packs with SpectraLink 8020/8030 Wireless Telephones.
1725-36203-001-F.doc 11
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
Features of your SpectraLink 8020/8030 Wireless Telephone
The handset operates much like a cell phone, and is programmed by your system administrator to support the features commonly available in an office environment. Orient yourself to your handset’s features using the illustration below and the following explanatory material.
12 1725-36203-001-F.doc
Getting Started with Your SpectraLink 8020/8030 Wireless Telephone
1. Earpiece —Delivers audio to the ear.
2. Screen —Displays information relating to the handset’s current
mode. See Handset Modes below.
3. Softkeys —Four softkey buttons. A softkey label appears in the
display area just above the corresponding softkey when the
function assigned to that softkey is available.
4. Headset jack —Allows you to place and receive calls through a SpectraLink headset.
5. Up/Down buttons —Use these buttons to scroll through
displayed menu options. Use to adjust speaker volume while in a call.
6. Emergency Dial/TALK button —SpectraLink 8030 only. This
button may be programmed by the system administrator for either Emergency Dial or Push-to-talk (PTT) functionality. Test the active mode by pressing the button once to see which feature is active. If you are prompted to press it twice to place an emergency call, then Emergency Dial is programmed. Check the
Config menu
to determine if PTT is activated. Push and hold to activate push­to-talk mode.
7. On hook —Also referred to as
END. Use to power on and power
off the handset, and to end a call.
8. Off hook —Also referred to as
START. Use to obtain a dial tone or
place a call.
9. Nav and Nav OK keys —Four directional navigation keys and a
NavOK key. Use the Nav ef and cd keys for menu navigation.
Use the
NavOK key to select menu items, place calls, and perform
softkey functions as described below in NavOK functions.
10. Keypad —12 keys provide the 10 digits 0-9, the alphabetic
characters, and special characters available in context-sensitive applications.
11. FCN —Press to access the Function menu; press in combination
with assigned keys to access programmed system functions.
12. LINE —Press to access additional line appearances.
13. Battery contacts —Located along the bottom edge, the battery
contacts enable the handset to be charged in the Desktop Charger or the Dual Charger. They should be kept clean and free of debris.
14. Microphone —Sensitive microphone transmits voice accurately
and without distortion.
1725-36203-001-F.doc 13
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
The Handset Display
When first powered on, the handset screen will display the standby screen. This screen displays a top row of system icons showing the status of the handset, followed by two lines for the handset’s extension number and name, a line for date and time display, and a bottom row for softkey labels.
While the handset is in use, display screens include:
Call status screen
Push-to-talk screen (8030 only, if available)
Message screen (if available)
Menu screens.
Status Icons
Indicator Function
The standby screen has the following format:
Ext. 1234
[Name]
[date] [time]
Profile: [name]
[PTT channel info]
Spkr Phbk Prof Lock
-Icon row (status line)
-Extension number
-Name assigned to extension (info line)
-Date and time if configured
-Name of the active profile
-PTT channels (8030--only if configured)
-First set of softkeys
-Second set of softkeys
Spdl Redl Cfg
The signal strength icon indicates the strength of the signal and can assist the user in determining if the handset is moving out-of-range.
The voicemail icon is activated when a new voicemail message is received if the feature is supported by the phone emulation. (Not available in all facilities)
The battery icon indicates the amount of charge remaining in the Battery Pack. When only one level remains, the Battery Pack needs to be charged.
The speakerphone icon displays when the speakerphone is active.
14 1725-36203-001-F.doc
Getting Started with Your SpectraLink 8020/8030 Wireless Telephone
Indicator Function
Up and down arrows are displayed when the menu has additional o ptions above or below.
Left or right arrows are displayed during editing when the cursor may be moved left or right.
The location service icon indicates the Real-Time Location System (RTLS) is enabled.
Locked
[No Service
message]
XXXX During character entry, indicates current data entry symbol mode.
Locked indicates that the keypad is locked to prevent accidental activation. Use the Unlk softkey plus the # key to unlock it.
If warning tones are not disabled, an alarm will sound and a descriptive message displays when the handset cannot receive or place calls. You may be outside of the covered area. Walk back into the covered area. The in-service tone indicates service is reestablished.
The download icon indicates that the handset is downloading code. This icon only appears while the handset is running the over-the-air downloader. It appears to the right of the signal strength icon in the same location as the voicemail icon.
The download failure icon indicates that the handset has failed to download code because the code is incompatible with the handset hardware. Contact your system administrator should this icon appear.
Softkeys
Certain softkeys are standard with all handsets and others are locally programmed.
Step through locally-programmed softkeys by going off-hook (press
Softkey Name Displayed during… Press to…
<< Cursor backward Entering a dial number. Move the cursor back one position. >> Cursor forward Entering a dial number.
Bksp
Back Back one screen Displaying a menu.
Backspace character
START) and then press the FCN key. The softkeys displayed while in
the active mode are programmed to telephony features available in your facility. Up to 16 softkeys may be programmed and they are displayed four at a time. Press FCN repeatedly to step through each set.
If you have questions about any softkey not on this list, see your system administrator.
Move the cursor forward in alphanumeric mode. If the cursor is at the end of the line, adds a space character.
Entering a dial number.
Delete the character prior to the cursor position.
Exit the menu, move back one screen.
1725-36203-001-F.doc 15
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
Softkey Name Displayed during… Press to…
Cfg Config Menu Standby mode, second set Open the Config Menu Hold Hold In an active call.
Lock Lock keys Standby mode, first set Lock handset keys Mute Toggle muting In an active call.
Phbk Phonebook Standby mode, first set Open the phonebook Prof Profile Standby mode, first set Change Profile settings Redl Redial Standby node, second set
Save Save
Spdl Speed dial Standby node, second set Open speed dial list Spkr Speakerphone Standby mode, first set Activate speakerphone
Entering a dial number as a call forwarding destination.
Place the call on hold. The line number blinks while the call is on hold.
Toggle audio transmission to the far end. The status row displays <Muted> when the line is muted.
Display a list of recently-dialed numbers that may be redialed.
Save the dial number as the call forwarding destination for the selected line.
NavOK Functions
The NavOK key acts as a fifth softkey with implicit functionality as follows:
State NavOK key function
Dialing Place a phone call.
Answering Answer a phone call
Holding Resume audio.
Displaying menu Select the highlighted menu option.
Menus
Config menu
See Chapter 2 for a full description of the Config menu.
16 1725-36203-001-F.doc
Getting Started with Your SpectraLink 8020/8030 Wireless Telephone
Line menu
The Line menu allows you to activate a call on a selected line or to view the status of lines.
Press the
LINE key to display a menu of available lines and to activate
a new call on a selected line.
The currently selected line is indicated by an asterisk ( have new voicemail are flagged with plus (
+) characters.
*). Lines which
Exit the Line menu display by pressing a line number key to start a new call on the selected line and put any other call on hold, or by pressing the
END key to exit without starting a new call.
FCN menu
The FCN menu is accessible while in the active mode and provides locally-programmed features such as conference, voicemail access, transfer, etc.
Items on this menu are accessible through the through shortcut keys as displayed with the menu items. Installed custom applications, such as messaging applications, are automatically added as items at the end of this menu when defined on an Open Applications Interface (OAI) server. If you have questions about the functionality of a custom application, contact your system administrator.
Nav cd keys or
1725-36203-001-F.doc 17
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
Handset Modes
Standby mode (on-hook)
In standby mode, the handset is powered on and is ready to send and receive calls. The extension number is shown on the display and there is no dial tone. In this mode, the handset is conserving battery power and bandwidth.
When an incoming call arrives, the handset rings and goes into active mode. Answer the call by pressing the ring according to user preference as specified in the standby menus. You can silence the ringing by pressing the redirected to voicemail if available.
START key. The handset will
END key. The call will be
Active mode (off-hook)
The handset is in the active mode when you are placing or receiving a call, or when the handset is in communication with the PBX.
When an incoming call occurs during an active call, the handset will play the second call ringing sound until the call is answered, the caller hangs up, or the call transfers to voicemail. If you press the the first (active) call ends and the handset reverts to a full ring for the second call.
The active mode utilizes the most bandwidth and battery power. To conserve these resources, return the handset to the standby mode at the end of your call by pressing the
END key.
END key,
Push-to-talk (PTT) mode
The SpectraLink 8030 Wireless Telephones utilizes channels for incoming and outgoing radio communication, similar to a walkie­talkie. While using this feature, the handset is in PTT mode. It can receive regular phone calls while in this mode. When a regular phone call is answered, the handset switches to active mode.
18 1725-36203-001-F.doc
Getting Started with Your SpectraLink 8020/8030 Wireless Telephone
Configuration menu mode
When user preferences are being configured in the Config menu, the handset is on, but is not active. It cannot receive calls while in the Config menu. The handset will revert to standby mode if there is no activity in configuration menu mode.
Message alert mode
If text messaging functions have been programmed, as in a nurse call system, the handset is able to receive text messages. While these messages are being accessed, the handset is in message alert mode. Incoming calls will ring with the second call ringing sound.
1725-36203-001-F.doc 19
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
Accessories
Carrying devices and headsets that are specifically designed for your SpectraLink handset may be purchased through your service representative.
Carrying Options
The following options are available for handset protection and easy access and carrying.
Belt clip: Spring-loaded plastic belt clip that attaches to the back
of the handset.
Swivel belt clip: Swivel-style belt clip that attaches to the back of
the handset with full 360 degree swivel or eight-position ratchet options.
Headsets
Swivel carrying case: Black leather case with keypad cover and
swivel-style quick release belt clip.
Holster: Black holster with belt clip.
Cord lanyard: Nylon cord lanyard with quick disconnect.
Coiled lanyard: Plastic coiled lanyard with clothing clip.
Polycom offers optional headsets (for North America only) for use in noisy environments or if you need to have your hands free while talking on the handset.
To use the headset, simply plug it into the jack on the right side of the handset. While using a headset, the handset will ring according to the user profile setting established in the The external ring will ring according to the setting of the profile.
The headsets offered by Polycom have been laboratory tested and work properly with the SpectraLink 8020/8030 Wireless Telephone. Polycom does not recommend using other headsets.
Headset/Speaker ring option.
20 1725-36203-001-F.doc
Loading...
+ 45 hidden pages