How it Works
SpectraLink
Loading...
72-1084-02
User Manual
42 pgs1.71 Mb0

SpectraLink 72-1084-02 User Manual

NetLink e340/i640 Wireless Telephone
Mitel Networks 3300 ICP/SX-200 ICP with Mitel Networks 5220 IP Phone emulation
Setup and Administration
Part Number: 72-1084-02
Issue B
Mitel Networks ICP and 5220 IP Phone emulation
NOTICE
SpectraLink Corporation has prepared this document for use by SpectraLink personnel and clients. The drawings and specifications contained herein are the property of SpectraLink and shall be neither reproduced in whole or in part without the prior written approval of SpectraLink, nor be implied to grant any license to make, use, or sell equipment manufactured in accordance herewith.
SpectraLink reserves the right to make changes in specifications and other information contained in this document without prior notice, and the reader should in all cases consult SpectraLink to determine whether any such changes have been made.
The terms and conditions governing the sale of SpectraLink hardware products and the licensing of SpectraLink software consist solely of those set forth in the written contracts between SpectraLink and its customers. No representation or other affirmation of fact contained in this document including but not limited to statements regarding capacity, response-time performance, suitability for use, or performance of products described herein shall be deemed to be a warranty by SpectraLink for any purpose, or give rise to any liability of SpectraLink whatsoever.
In no event shall SpectraLink be liable for any incidental, indirect, special, or consequential damages whatsoever (including but not limited to lost profits) arising out of or related to this document, or the information contained in it, even if SpectraLink has been advised, knew, or should have known of the possibility of such damages.
Trademark Information
SpectraLink LinkPlus Link Wireless Telephone System NetLink Telephony Gateway NetLink Wireless Telephone NetLink SVP Server SpectraLink Voice Priority ccLink Wireless Telephone System NetLink e340 Wireless Telephone NetLink i640 Wireless Telephone NetLink s340 Docking Station NetLink s640 Docking Station Are trademarks and registered trademarks of SpectraLink Corporation.
All other trademarks used herein are the property of their respective owners.
SpectraLink Corporation 5755 Central Avenue Boulder, CO 80301 Within the United States, dial
303.440.5330 or toll free
800.676.5465 Outside the U.S., dial +1.303.440.5330 www.spectralink.com
Copyright © 1998, 1999, 2000, 2001, 2002, 2003, 2004 SpectraLink Corporation. All rights reserved.
Information in this document is subject to change without notice and does not represent a commitment on the part of SpectraLink Corporation. The software described in this document is furnished under a license and/or copyright and may only be used with the terms of SpectraLink’s software license agreement as found in this manual or at www.spectralink.com/software.htm. The software may be used only in accordance with the terms of the agreement. No part of this manual, or the software described herein, may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose except for the sole intent to operate the product or without the express written permission of SpectraLink Corporation.
PN: 72-1084-02-B.doc Page 2
M itel Networks ICP and 5220 IP Phone emulation
Table of Contents
1. ABOUT THIS DOCUMENT 4
1.1 Contacting SpectraLink 4
1.2 Icons and Conventions 4
2. SPECTRALINK E340/I640 WIRELESS TELEPHONE OVERVIEW 5
2.1 Quick Start Guide 6
2.2 System Diagram 7
2.3 System Components 8
3. THE NETLINK E340/I640 WIRELESS TELEPHONE 10
3.1 Specifications 10
3.2 The Display 11
4. NETLINK E340/I640 WIRELESS TELEPHONE CONFIGURATION 12
4.1 The Admin Menu 12
4.2 User-defined Preferences 20
5. LICENSE MANAGEMENT 22
5.1 Requirements 22
5.2 Configuration Process 22
6. MITEL NETWORKS VOIP INTEGRATION FACTORS 24
7. FEATURE PROGRAMMING 26
7.1 Feature Assignment 27
7.2 Feature Access 28
8. TESTING A WIRELESS TELEPHONE 30
9. CERTIFYING THE NETLINK E340/I640 WIRELESS TELEPHONES 31
9.1 Site Certification 31
9.2 Site Survey Mode 31
9.3 Solving Coverage Issues 33
10. SOFTWARE MAINTENANCE 34
10.1 Upgrading Wireless Telephones 34
11. TROUBLESHOOTING WIRELESS TELEPHONE PROBLEMS 36
11.1 Access Point Problems 36
11.2 Configuration Problems 36
11.3 Wireless Telephone Status Messages 37
PN: 72-1084-02-B.doc Page 3
Mitel Networks ICP and 5220 IP Phone emulation

1. About This Document

This document explains how to configure and maintain the SpectraLink e340/i640
Wireless Telephone within the Mitel Networks 3300 and SX-200 Integrated
Communications Platform (ICP).
1.1 Contacting SpectraLink
SpectraLink wants you to have a successful installation. If you have questions please contact our Customer Support Hotline at (800) 775-5330. The Hotline is open Monday through Friday, 6:00 AM to 6:00 PM Mountain Time.

1.2 Icons and Conventions

This manual uses the following icons and conventions.
Caution! Follow these instructions carefully to avoid danger.
NORM
Note these instructions carefully.
This typeface indicates a key, label, or button on SpectraLink hardware.
PN: 72-1084-02-B.doc Page 4
Mitel Networks ICP and 5220 IP Phone emulation

2. SpectraLink e340/i640 Wireless Telephone Overview

The SpectraLink e340/i640 Wireless Telephone is a mobile handset for workplace IP telephone systems. The Wireless Telephone operates over an 802.11b wireless Ethernet LAN providing users a wireless voice over IP (VoIP) extension. By seamlessly integrating with the Mitel Networks IP telephony system, Wireless Telephone users are
provided with high-quality mobile voice communications throughout the workplace. The Wireless Telephone gives users the freedom to roam throughout the workplace while providing all the features and functionality of an IP desk phone.
The NetLink e340/i640 Wireless Telephone provides a wireless extension to the Mitel Networks 3300 ICP and SX-200 ICP VoIP solutions. The Wireless Telephone supports the MiNET protocol, a proprietary protocol developed by Mitel Networks for communication between a Mitel Networks IP phone and a Mitel Networks PBX.
The Wireless Telephones reside on the wireless LAN with other wireless devices using Direct Sequence Spread Spectrum (DSSS) radio technology. The handset radio transmits and receives packets at up to 11Mb/s. The SpectraLink e340/i640 Wireless Telephone supports Wired Equivalent Privacy (WEP) as defined by the 802.11b specification. SpectraLink offers the product with both 40-bit and 128-bit encryption. WEP increases the security of the wireless LAN to a level similar to a wired Ethernet LAN.
IP multicast addresses are used by the SpectraLink i640 Wireless Telephone system. This requires that multicasting be enabled on the subnet used for the NetLink Wireless Telephones, SVP Server, and Telephony Gateways.
Routers are typically configured with filters to prevent multicast traffic from flowing outside of specific domains. The wireless LAN can be placed on a separate VLAN or subnet to reduce the effects of broadcast and multicast traffic from devices in other network segments.
PN: 72-1084-02-B.doc Page 5
Mitel Networks ICP and 5220 IP Phone emulation

2.1 Quick Start Guide

1. A wireless LAN must be properly configured and operational through the use of
802.11b wireless access points (APs) listed on the NetLink Wireless Telephone Access Point Compatibility matrix.
2. A TFTP Server must be available on the network in order to load the appropriate software into the Wireless Telephones. See the License Management section for detailed instructions for loading software on Wireless Telephones.
3. The supported Mitel Networks VoIP solution must be connected to your network and completely operational.
4. The NetLink SVP Server, which facilitates the QoS on the wireless LAN for the Wireless Telephones, must be on the same subnet as the Wireless Telephones and have the proper versions of software. Visit http://www.spectralink.com/service/software.html to download the latest NetLink SVP Server software. Ensure you have the following versions: 173 svp100.toc 174 zvmlinux 175 flashfs
5. Configure your Wireless Telephone to ensure that it is associated with the Wireless LAN, has the appropriate software, and has the correct IP Address for the supported Mitel Networks IP telephony system. See the License Management section for detailed instructions for loading software onto Wireless Telephones.
PN: 72-1084-02-B.doc Page 6
A
A
p
Mitel Networks ICP and 5220 IP Phone emulation
2.2 System Diagram
The following diagram shows the SpectraLink components residing on a network with the Mitel Networks IP telephony system, access points (APs), and wireless LAN Ethernet Switched Hub:
Wireless
Telephones
Wireless
optional
POS
ccess Point
ccess Point
Wireless
hones
Tele
TFTP Server
Ethernet switch
Mitel IP system
PSTN
or
PBX
SVP Server
Mitel IP Phones
Device supplied by
SpectraLink
Ethernet cable Phone cable
(Mitel Networks IP telephony server architecture example)
PN: 72-1084-02-B.doc Page 7
Mitel Networks ICP and 5220 IP Phone emulation
2.3 System Components
••••
NetLink e340 Wireless Telephone – The NetLink e340 Wireless Telephone is a
lightweight, durable handset specifically designed for mobile workplace use within a facility using the supported Mitel Networks IP telephony system and 802.11b APs in a wireless LAN.
••••
NetLink i640 Wireless Telephone – The NetLink i640 Wireless Telephone offers a
durable design with push-to-talk functionality.
Wireless Telephone functionality is provided by emulating the Mitel Networks 5220 IP Telephone. Among other features, the Wireless Telephone can receive calls directly, receive transferred calls, transfer calls to other extensions, and make outside and long distance calls (subject to the restrictions applied in your facility.) The Wireless Telephones are to be used on-premises; they are not cellular or satellite phones.
NetLink e340/i640 Wireless Telephones use Direct Sequence Spread Spectrum radio technology (DSSS) to transmit audio packets over wireless LAN APs that support SpectraLink Voice Priority (SVP).
• NetLink SVP Server – SpectraLink Voice Priority (SVP) is the SpectraLink quality of service (QoS) mechanism that is implemented in the Wireless Telephone and AP to enhance voice quality over the wireless network. SVP gives preference to voice packets over data packets on the wireless medium, increasing the probability that all voice packets are transmitted efficiently and with minimum or no delay. SVP is fully compatible with the IEEE 802.11b standards.
The NetLink SVP Server is an Ethernet LAN appliance that works with the AP to provide QoS on the wireless LAN. All MiNET packets to and from the SpectraLink e340/i640 Wireless Telephones pass through the NetLink SVP Server and are encapsulated for prioritization as they are routed to and from the supported Mitel Networks VoIP solution or other Wireless Telephone.
SVP is required for QoS because the current IEEE 802.11b wireless LAN standard provides no mechanism for differentiating audio packets from data packets. This standard is undergoing revision to version 802.11e to provide all the functionality of SVP in an industry standard, thus ensuring high-quality voice in a mixed client environment. Once 802.11e is ratified, SpectraLink and its 802.11b technology partners will adopt the new specification.
•
Mitel Networks IP System
- Mitel Networks 3300 ICP/SX-200 ICP VoIP solution.
• Access Points – supplied by third party vendors, access points provide the connection between the wired Ethernet LAN and the wireless (802.11b) LAN. Access points must be positioned in all areas where Wireless Telephones will be used. The number and placement of access points will affect the coverage area and capacity of the wireless system. Typically, the requirements for use of SpectraLink e340/i640 Wireless Telephones are similar to that of wireless data devices.
PN: 72-1084-02-B.doc Page 8
SpectraLink Corporation Setup and Administration—NetLink e340/i640 Wireless Telephone
Mitel Networks ICP and 5220 IP Phone emulation
Access points must utilize SpectraLink Voice Priority (SVP). Contact SpectraLink, or a certified SpectraLink distributor, for information about APs that support SVP.
• Ethernet Switch – interconnects multiple network devices, including the NetLink SVP Server, the supported Mitel Networks IP telephony system, Mitel Networks IP Phones and the access points. Ethernet switches provide the highest performance networks, which can handle combined voice and data traffic, and are required when using the NetLink e340/i640 Wireless Telephones.
Although a single Ethernet switch network is recommended, the Wireless Telephones and the NetLink SVP Server can operate in larger, more complex networks, including networks with multiple Ethernet switches, routers, VLANs, and/or multiple subnets, as long as the SVP Server and access points are on the same subnet. However, in such networks, it is possible for the quality of service (QoS) features of the NetLink SVP Server to be compromised, and voice quality may suffer. Any network that consists of more than a single Ethernet switch should be thoroughly tested to ensure any quality issues are detected.
Note that the SpectraLink e340/i640 Wireless Telephones cannot “roam” from one subnet to another. If routers and multiple subnets are in use, the Wireless Telephones must only use access points attached to a single subnet, or be powered off and back on to switch to a different subnet.
• Mitel Networks IP Phone – The wired LAN desksets provided by Mitel Networks for use with the supported Mitel Networks IP telephony system.
• TFTP Server – Required in the system to distribute software to the Wireless Telephones. May be on a different subnet than the supported Mitel Networks IP telephony device(s) and APs.
PN: 72-1084-02-B.doc Page 9
Mitel Networks ICP and 5220 IP Phone emulation
3. The NetLink e340/i640 Wireless
Telephone
NetLink e340 Wireless Telephone NetLink i640 Wireless Telephone
3.1 Specifications
Radio frequency 2.4000 – 2.4835 GHz Transmission type Direct Sequence Spread Spectrum (DSSS) Transmit data rate up to 11 Mb/s Radio QoS SpectraLink Voice Priority (SVP) Wireless security Wired Equivalent Privacy (WEP), 40-bit and 128-bit FCC certification Part 15.247
Management DHCP, TFTP Voice encoding G.711, G.729a/ab VoIP Protocols MiNET
Transmit power 100 mW peak, < 10 mW average Display Pixel-based (up to 4-line x 18-character) alphanumeric,
plus line and status indicators e340 Dimensions 5.5” x 2.0” x 0.9” (14.0 x 5.1 x 2.3 cm) i640 Dimensions 5.9” x 2.2” x 1.0” (15.0 x 5.6 x 2.5 cm) e340 Weight 4.2 ounces (119.0 g) i640 Weight 6.0 ounces (170.1 g) Battery capacity 4 hours talk time, 80 hours standby
PN: 72-1084-02-B.doc Page 10
Mitel Networks ICP and 5220 IP Phone emulation
3.2 The Display
Alphanumeric
Display information provided by the supported Mitel Networks VoIP solution when the Wireless Telephone is off-hook will be passed directly to the Wireless Telephone display. The Wireless Telephone will display up to 18 characters of each line. Certain characters may be used by the supported Mitel Networks VoIP solution that are not implemented in the Wireless Telephone such as definable and special characters.
Press the FCN key while off hook to scroll through features and emulated keys. Press the
LINE key while off hook to scroll through the line/memory keys.
Voicemail Icon
The Voicemail icon is controlled only by the OAI application.
Ringing and Tones
The ringing types are programmed by the Wireless Telephone user into the Wireless Telephone and are not accessible or changeable by the supported Mitel Networks VoIP solution. Whenever possible the audible and vibrating ringer on the Wireless Telephone will follow the MiNET cadence commands provided by the supported Mitel Networks VoIP solution.
Audio Features
Speakerphone features such as paging, hands-free mode and voice announce are not available on the Wireless Telephone. The telephony switch should not be programmed to support such features on the Wireless Telephone.
Line Indicators
The line indicators on the Wireless Telephone will convert to a solid or flashing number to mimic the icons next to Line keys on the Mitel Networks 5220. The text that appears next to the line keys on the 5220 IP Phone is accessed on the Wireless Telephone by pressing the LINE key.
PN: 72-1084-02-B.doc Page 11
Mitel Networks ICP and 5220 IP Phone emulation
4. NetLink e340/i640 Wireless Telephone
Configuration
The NetLink e340/i640 Wireless Telephones should be provisioned in the supported Mitel Networks VoIP solution in the same manner as the Mitel Networks 5220 Internet Telephones. Each Wireless Telephone may be configured for site-specific requirements by opening the Admin menu and selecting options or entering specific information. Any settings entered in the Admin menu must conform to system settings. Only the Wireless Telephone being configured is affected by the Admin menu settings.
The Wireless Telephone user may select several usability options from the Standby menu, described below in the User-defined Preferences section. This information is also provided in the end user manual.

4.1 The Admin Menu

The Admin Menu contains configuration options that are stored locally (on each Wireless Telephone). Every Wireless Telephone is independent and if the default settings are not desired, the admin options must be set in each Wireless Telephone requiring different settings.
Opening the Admin Menu
1. With the Wireless Telephone powered OFF, simultaneously press and hold the
Power On and Power Off keys.
2. Release the Power On key, then release the Power Off key. The Admin Menu displays.
If an admin password has been set, the display will require its entry before
opening the Admin Menu. If no password is set, the display will proceed directly into the Admin Menu.
Entering and editing Admin Menu options
An asterisk (*) next to an option indicates that it is selected. The default settings are shown in the table below with an * prior to the option. Use the Up, Down, and Select side buttons and the softkeys to navigate and select:
Up/Down buttons: display previous/next menu item. Select button: selects the menu item or option. OK softkey selects the menu item or option. Save softkey: saves the entry. Bksp softkey: backspaces to allow editing of entry. Cncl softkey: cancels edit and returns to previous menu level. Up softkey: returns to previous menu level. Exit softkey: exits the menu (at the top level). END CALL key: exits to standby state (from any level)
PN: 72-1084-02-B.doc Page 12
Mitel Networks ICP and 5220 IP Phone emulation
Alphanumeric String Entry
1. Press the first digit/letter. The digit displays. Press the key again to scroll through the letters associated with that key.
Example: if you press 2 repeatedly, you will see 2, A, B, and C, a, b, and c.
The following table shows which key will allow you to enter non-numeric characters or other characters not represented on the keypad.
To Enter Press
. - _ ! # $ % & ‘ ( ) , : ; / \ = @ ~ 1 Space 0 Q,q 7 Z,z 9
2. When the correct entry displays, press Right Arrow to move on to the next character. Repeat for each digit/letter of the entry. To erase, press the Left Arrow or
Bksp softkey to erase the previous character.
3. Press the Save softkey to save the entry and return to the menu. Press the Up softkey to abort and return to the menu without saving any changes.
PN: 72-1084-02-B.doc Page 13
Loading...
+ 29 hidden pages
Buy Points How it Works FAQ Contact Us Questions and Suggestions Privacy Policy Cookie Policy Terms of Use