SpectraLink 8020/8030 Wireless
Telephone
User Guide
with SpectraLink Radio Protocol (SRP)
September 2010 Edition
1725-36203-001
Version F
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
Patent Information
The accompanying product is protected by one
or more US and foreign patents and/or pending
patent applications held by Polycom, Inc.
Copyright Notice
© 2007 to 2010, Polycom, Inc. All rights
reserved. POLYCOM®, the Polycom "Triangles"
logo and the names and marks associated with
Polycom's products are trademarks and/or
service marks of Polycom, Inc. and are
registered and/or common law marks in the
United States and various other countries. All
other trademarks are property of their
respective owners. No portion hereof may be
reproduced or transmitted in any form or by
any means, for any purpose other than the
recipient's personal use, without the express
written permission of Polycom.
All rights reserved under the International and
pan-American copyright Conventions.
No part of this manual, or the software
described herein, may be reproduced or
transmitted in any form or by any means, or
translated into another language or format, in
whole or in part, without the express written
permission of Polycom, Inc.
Do not remove (or allow any third party to
remove) any product identification, copyright or
other notices.
Every effort has been made to ensure that the
information in this document is accurate.
Polycom, Inc. is not responsible for printing or
clerical errors. Information in this document is
subject to change without notice and does not
represent a commitment on the part of Polycom,
Inc.
Notice
Polycom, Inc. has prepared this document for
use by Polycom personnel and customers. The
drawings and specifications contained herein
are the property of Polycom and shall be neither
reproduced in whole or in part without the prior
written approval of Polycom, nor be implied to
grant any license to make, use, or sell equipment
manufactured in accordance herewith.
Polycom reserves the right to make changes in
specifications and other information contained
in this document without prior notice, and the
reader should in all cases consult Polycom to
determine whether any such changes have been
made.
NO REPRESENTATION OR OTHER
AFFIRMATION OF FACT CONTAINED IN
THIS DOCUMENT INCLUDING BUT NOT
LIMITED TO STATEMENTS REGARDING
CAPACITY, RESPONSE-TIME
PERFORMANCE, SUITABILITY FOR USE, OR
PERFORMANCE OF PRODUCTS DESCRIBED
HEREIN SHALL BE DEEMED TO BE A
WARRANTY BY POLYCOM FOR ANY
PURPOSE, OR GIVE RISE TO ANY LIABILITY
OF POLYCOM WHATSOEVER.
Contact Information
Please contact your Polycom Authorized
Reseller for assistance.
Polycom, Inc.
4750 Willow Road,
Pleasanton, CA 94588
http://www.polycom.com
2 1725-36203-001-F.doc
About this Guide
Thank you for choosing the SpectraLink 8020/8030 Wireless
Telephones with SpectraLink Radio Protocol (SRP)
provide business telephony features and functions such as multiple
call appearances, call hold, transfer, and conference over your Local
Area Network. Your handset can call other telephone numbers and
extensions within your facility as well as any external telephone
number. Your handset will only work within your facility when it is
in contact with the LAN. It will not work beyond the coverage area of
the wireless LAN. Contact your system administrator if you have
questions about your facility’s boundaries.
In this User Guide, you will find everything you need to quickly use
your new handset. If you have questions about features and functions
customized for your facility, contact your system administrator.
Please read the Safety section in this guide before you set up and use
the SpectraLink 8020/8030 Wireless Telephone.
1
. These handsets
Polycom Model Numbers
This document covers the following registered model numbers:
802X (SpectraLink 8020 Wireless Telephone)
803X (SpectraLink 8030 Wireless Telephone)
PBP0850 (Standard Battery Pack)
PBP1300 (Extended Battery Pack)
PBP1850 (Ultra-Extended Battery Pack)
PCS1850 (Desktop Charger)
PCD1850 (Dual Charger)
PCQ1850 (Quad Charger)
1
SRP is Polycom's proprietary signaling protocol used by the SpectraLink 8020/8030 Wireless
Telephones to send and receive telephone calls over the telephony system installed in your
facility.
1725-36203-001-F.doc 3
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
Related Documents
SpectraLink 8020/8030 Wireless Telephone Administration Guide for SRP
(1725-36030-001)
SpectraLink 8020/8030 Regulatory Information
(1725-36084-001)
Available at
http://www.polycom.com/support/voice/wi-fi/index.html
Customer Support
Please contact your facility’s Network Administrator for support.
You may also access the Polycom Knowledge Base at
http://www.polycom.com/usa/en/
support/voice/voice.html
Icons and Conventions
This manual uses the following icons and conventions.
Caution! Follow these instructions carefully to avoid danger.
Note these instructions carefully.
Label
This typeface indicates a key, label, or button on SpectraLink
hardware.
4 1725-36203-001-F.doc
Contents
0 About this Guide......................................................................3
Polycom Model Numbers..................................................................3
Related Documents.............................................................................4
Customer Support...............................................................................4
Icons and Conventions.......................................................................4
1 Getting Started with your SpectraLink 8020/8030
Wireless Telephone .................................................................9
Overview..............................................................................................9
Battery Packs......................................................................................10
Features of your SpectraLink 8020/8030 Wireless Telephone ...12
The Handset Display ........................................................................14
Status Icons ..................................................................................14
Softkeys.........................................................................................15
NavOK Functions .......................................................................16
Menus ...........................................................................................16
Handset Modes .................................................................................18
Accessories.........................................................................................20
Carrying Options ........................................................................20
Headsets .......................................................................................20
2 Customizing your SpectraLink 8030/8030 Wireless
Telephone ..............................................................................21
Config Menu ......................................................................................21
Lock Keys ...........................................................................................25
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User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
User Profiles.......................................................................................25
Phone Settings ...................................................................................28
Extension Info..............................................................................28
Keypad Autolock ........................................................................28
Display Contrast..........................................................................28
Use Hearing Aid..........................................................................28
Startup Song Play/Inhibit .........................................................28
Predial...........................................................................................28
Push-to-Talk (PTT)............................................................................29
Default Channel ..........................................................................29
Subscribed Channels ..................................................................29
PTT Audio Volume.....................................................................29
PTT Tone Volume .......................................................................29
PTT Vibrate ..................................................................................30
System Info.........................................................................................30
Phone IP Address........................................................................30
Gateway IP Address...................................................................30
Firmware Version .......................................................................30
Emergency Dial ...........................................................................31
3 Using the Basic Features of your SpectraLink 8020/8030
Wireless Telephone ...............................................................33
Turn the Handset On..................................................................34
Turn the Handset Off .................................................................34
Lock the Keypad .........................................................................34
Unlock the Keypad .....................................................................34
Place a Call ...................................................................................34
6 1725-36203-001-F.doc
Place an Emergency Call............................................................34
Answer or Reject a Call ..............................................................35
Place a Call on Hold/Resume Call...........................................35
Contents
Answer a Second Call.................................................................36
Clear Forwarding on a Line.......................................................36
Redial the Last Number you Dialed.........................................36
Silence the Ringing .....................................................................36
Change the Ring Volume...........................................................37
Adjust the Speaker Volume.......................................................37
Adjust the Headset Volume ......................................................38
Mute/Unmute a Call..................................................................38
End a Call .....................................................................................38
Change the Profile.......................................................................38
Open the Config Menu...............................................................38
Turn on the Backlight .................................................................38
4 Using the Advanced Features of your SpectraLink
8020/8030 Wireless Telephone.............................................39
Place a Second Call .....................................................................39
Place a Call on a Different Line.................................................40
Listen to Voicemail .....................................................................40
Activate Installed Custom Applications..................................40
Use the Phonebook and Speed Dial .........................................40
5 Using the Push-to-Talk Features of your SpectraLink
8030 Wireless Telephone .....................................................45
Make a PTT Call ..........................................................................46
Respond to a PTT Call................................................................46
End a Wait Period .......................................................................46
Select a Different PTT Channel .................................................46
End One PTT Call and Start another on a Different
Channel
.........................................................................................46
1725-36203-001-F.doc 7
Receive a PTT Call while on a Telephone Call .......................47
Use PTT Vibrate ..........................................................................47
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
Transmit on the Priority Channel.............................................47
End a PTT Call.............................................................................47
Change the PTT Volume............................................................47
Answer a Telephone Call during a PTT Transmission .........47
Start a Telephone Call during a PTT Transmission ...............48
Turn off PTT.................................................................................48
Subscribe to additional PTT channels......................................48
6 Charger Options....................................................................49
Charger Models.................................................................................49
Charging Status Indicators ..............................................................50
Single Charger ...................................................................................51
Dual Charger .....................................................................................52
Quad Charger ....................................................................................53
7 Cleaning and Drying the Handset.......................................55
8 Safety Information.................................................................59
9 Index.......................................................................................65
8 1725-36203-001-F.doc
Getting Started with your
SpectraLink 8020/8030
Wireless Telephone
Overview
The SpectraLink 8020/8030 Wireless Telephones is a Wi-Fi handset
for workplace telephone systems. By seamlessly integrating with the
facility’s telephone system, wireless telephone users are provided
with high-quality mobile voice communications throughout the
workplace, giving users the freedom to roam throughout the
workplace while providing the features and functionality of a wired
desk phone.
1
The handsets will only work when they are within range of the
wireless access points at your facility; they are not cellular or satellite
phones.
Install and charge the Battery Pack before using the SpectraLink
8020/8030 Wireless Telephone. See the Battery Packs section
below and Chapter 5 Charger Options.
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User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
Battery Packs
Three battery pack models are available: Standard, Extended, and
Ultra-Extended. The Standard Nickel Metal Hydride (NiMH)
rechargeable handset Battery Pack gives you approximately four
hours of talk time or 80 hours of stand-by time. Stand-by time is when
the handset is turned on, but not in an active call.
Type Talk Time Standby Time Charging Time
Standard
Extended
Ultra-Extended
Talk time and standby time will vary depending on handset model,
call server, features enabled and system configuration. These are
minimum estimates. Your experience may be significantly higher.
4 hours 80 hours 2 hours
6 hours 120 hours 3 hours
8 hours 160 hours 4 hours
The type of Battery Pack is printed on the label. Remove the
Battery Pack and view the label to determine the type of Battery
Pack you have been issued.
Use only Battery Pack models BPL100, -200 and -300 in the
SpectraLink 8020/8030 Wireless Telephones.
Indications of low battery
The handset will need to have its Battery Pack recharged periodically.
The Battery Pack icon on the handset display’s status row indicates
the amount of charge remaining. Additionally the handset will sound
warning tones and display the
fewer than two minutes of talk time remaining.
A melody will play when the handset is powered on for the first time
after being fully charged, unless this feature has been disabled. See
your system administrator if you have questions about the type of
Battery Pack you have been issued.
Battery Low message when there are
When the handset is in Standby mode, the message
series of chirps indicate a critically low Battery Pack charge. The
handset will not work until the Battery Pack is charged.
10 1725-36203-001-F.doc
Battery Low and a
Getting Started with Your SpectraLink 8020/8030 Wireless Telephone
Take care not to short the battery contacts on the Battery Pack
with metal objects such as coins, keys or paper clips. Shorting
the contacts can cause permanent damage.
Battery Pack removal and replacement
To remove, press down on the latch on the Battery Pack on the back of
the handset. The Battery Pack releases outward.
To replace, slide the lip of the Battery Pack into the bottom of the
cavity. Push the top of the Battery Pack until it snaps into place. You
should not have to force it against the handset.
Notes on Battery Packs
• Battery Pack life will vary depending on handset model and
features and system infrastructure.
• Maximum Battery Pack performance is achieved after a few
charge/discharge cycles.
• If multiple Battery Packs are supplied with your handset, Polycom
recommends that each be fully charged upon receipt to prolong
battery life. Battery Packs will slowly lose charge if unused. To
maintain battery potential, charge unused Battery Packs occasion-
ally or alternate Battery Pack use.
• After a length of time Battery Packs will lose the ability to
maintain a charge and to perform at maximum capacity and will
need to be replaced. This is normal for all batteries.
• If your Battery Pack requires replacement, contact your system
administrator.
• Overnight charging is best done while the handset is turned off.
• The handset will chirp once when properly seated in the charger
to let you know that the charging cycle has begun. If the handset
does not charge, clean Battery Pack, charger and handset contacts
with an alcohol swab.
Only use SpectraLink Battery Packs with SpectraLink
8020/8030 Wireless Telephones.
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User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
Features of your SpectraLink 8020/8030
Wireless Telephone
The handset operates much like a cell phone, and is programmed by
your system administrator to support the features commonly
available in an office environment. Orient yourself to your handset’s
features using the illustration below and the following explanatory
material.
12 1725-36203-001-F.doc
Getting Started with Your SpectraLink 8020/8030 Wireless Telephone
1. Earpiece —Delivers audio to the ear.
2. Screen —Displays information relating to the handset’s current
mode. See Handset Modes below.
3. Softkeys —Four softkey buttons. A softkey label appears in the
display area just above the corresponding softkey when the
function assigned to that softkey is available.
4. Headset jack —Allows you to place and receive calls through a
SpectraLink headset.
5. Up/Down buttons —Use these buttons to scroll through
displayed menu options. Use to adjust speaker volume while in a
call.
6. Emergency Dial/TALK button —SpectraLink 8030 only. This
button may be programmed by the system administrator for
either Emergency Dial or Push-to-talk (PTT) functionality. Test the
active mode by pressing the button once to see which feature is
active. If you are prompted to press it twice to place an emergency
call, then Emergency Dial is programmed. Check the
Config menu
to determine if PTT is activated. Push and hold to activate pushto-talk mode.
7. On hook —Also referred to as
END. Use to power on and power
off the handset, and to end a call.
8. Off hook —Also referred to as
START. Use to obtain a dial tone or
place a call.
9. Nav and Nav OK keys —Four directional navigation keys and a
NavOK key. Use the Nav ef and cd keys for menu navigation.
Use the
NavOK key to select menu items, place calls, and perform
softkey functions as described below in NavOK functions.
10. Keypad —12 keys provide the 10 digits 0-9, the alphabetic
characters, and special characters available in context-sensitive
applications.
11. FCN —Press to access the Function menu; press in combination
with assigned keys to access programmed system functions.
12. LINE —Press to access additional line appearances.
13. Battery contacts —Located along the bottom edge, the battery
contacts enable the handset to be charged in the Desktop Charger
or the Dual Charger. They should be kept clean and free of debris.
14. Microphone —Sensitive microphone transmits voice accurately
and without distortion.
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User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
The Handset Display
When first powered on, the handset screen will display the standby
screen. This screen displays a top row of system icons showing the
status of the handset, followed by two lines for the handset’s
extension number and name, a line for date and time display, and a
bottom row for softkey labels.
While the handset is in use, display screens include:
• Call status screen
• Push-to-talk screen (8030 only, if available)
• Message screen (if available)
• Menu screens.
Status Icons
Indicator Function
The standby screen has the following format:
Ext. 1234
[Name]
[date] [time]
Profile: [name]
[PTT channel info]
◄Spkr Phbk Prof Lock►
-Icon row (status line)
-Extension number
-Name assigned to extension (info line)
-Date and time if configured
-Name of the active profile
-PTT channels (8030--only if configured)
-First set of softkeys
-Second set of softkeys
◄Spdl Redl Cfg
►
The signal strength icon indicates the strength of the signal and can assist
the user in determining if the handset is moving out-of-range.
The voicemail icon is activated when a new voicemail message is received
if the feature is supported by the phone emulation. (Not available in all
facilities)
The battery icon indicates the amount of charge remaining in the Battery
Pack. When only one level remains, the Battery Pack needs to be charged.
The speakerphone icon displays when the speakerphone is active.
14 1725-36203-001-F.doc
Getting Started with Your SpectraLink 8020/8030 Wireless Telephone
Indicator Function
Up and down arrows are displayed when the menu has additional o ptions
above or below.
Left or right arrows are displayed during editing when the cursor may be
moved left or right.
The location service icon indicates the Real-Time Location System (RTLS)
is enabled.
Locked
[No Service
message]
XXXX During character entry, indicates current data entry symbol mode.
Locked indicates that the keypad is locked to prevent accidental activation.
Use the Unlk softkey plus the # key to unlock it.
If warning tones are not disabled, an alarm will sound and a descriptive
message displays when the handset cannot receive or place calls. You
may be outside of the covered area. Walk back into the covered area. The
in-service tone indicates service is reestablished.
The download icon indicates that the handset is downloading code. This
icon only appears while the handset is running the over-the-air downloader.
It appears to the right of the signal strength icon in the same location as the
voicemail icon.
The download failure icon indicates that the handset has failed to download
code because the code is incompatible with the handset hardware. Contact
your system administrator should this icon appear.
Softkeys
Certain softkeys are standard with all handsets and others are locally
programmed.
Step through locally-programmed softkeys by going off-hook (press
Softkey Name Displayed during… Press to…
<< Cursor backward Entering a dial number. Move the cursor back one position.
>> Cursor forward Entering a dial number.
Bksp
Back Back one screen Displaying a menu.
Backspace
character
START) and then press the FCN key. The softkeys displayed while in
the active mode are programmed to telephony features available in
your facility. Up to 16 softkeys may be programmed and they are
displayed four at a time. Press FCN repeatedly to step through each
set.
If you have questions about any softkey not on this list, see your
system administrator.
Move the cursor forward in
alphanumeric mode. If the cursor is
at the end of the line, adds a space
character.
Entering a dial number.
Delete the character prior to the
cursor position.
Exit the menu, move back one
screen.
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User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
Softkey Name Displayed during… Press to…
Cfg Config Menu Standby mode, second set Open the Config Menu
Hold Hold In an active call.
Lock Lock keys Standby mode, first set Lock handset keys
Mute Toggle muting In an active call.
Phbk Phonebook Standby mode, first set Open the phonebook
Prof Profile Standby mode, first set Change Profile settings
Redl Redial Standby node, second set
Save Save
Spdl Speed dial Standby node, second set Open speed dial list
Spkr Speakerphone Standby mode, first set Activate speakerphone
Entering a dial number as a
call forwarding destination.
Place the call on hold. The line
number blinks while the call is on
hold.
Toggle audio transmission to the far
end. The status row displays
<Muted> when the line is muted.
Display a list of recently-dialed
numbers that may be redialed.
Save the dial number as the call
forwarding destination for the
selected line.
NavOK Functions
The NavOK key acts as a fifth softkey with implicit functionality as
follows:
State NavOK key function
Dialing Place a phone call.
Answering Answer a phone call
Holding Resume audio.
Displaying menu Select the highlighted menu option.
Menus
Config menu
See Chapter 2 for a full description of the Config menu.
16 1725-36203-001-F.doc
Getting Started with Your SpectraLink 8020/8030 Wireless Telephone
Line menu
The Line menu allows you to activate a call on a selected line or to
view the status of lines.
Press the
LINE key to display a menu of available lines and to activate
a new call on a selected line.
The currently selected line is indicated by an asterisk (
have new voicemail are flagged with plus (
+) characters.
*). Lines which
Exit the Line menu display by pressing a line number key to start a
new call on the selected line and put any other call on hold, or by
pressing the
END key to exit without starting a new call.
FCN menu
The FCN menu is accessible while in the active mode and provides
locally-programmed features such as conference, voicemail access,
transfer, etc.
Items on this menu are accessible through the
through shortcut keys as displayed with the menu items. Installed
custom applications, such as messaging applications, are
automatically added as items at the end of this menu when defined
on an Open Applications Interface (OAI) server. If you have questions
about the functionality of a custom application, contact your system
administrator.
Nav cd keys or
1725-36203-001-F.doc 17
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
Handset Modes
Standby mode (on-hook)
In standby mode, the handset is powered on and is ready to send and
receive calls. The extension number is shown on the display and there
is no dial tone. In this mode, the handset is conserving battery power
and bandwidth.
When an incoming call arrives, the handset rings and goes into active
mode. Answer the call by pressing the
ring according to user preference as specified in the standby menus.
You can silence the ringing by pressing the
redirected to voicemail if available.
START key. The handset will
END key. The call will be
Active mode (off-hook)
The handset is in the active mode when you are placing or receiving a
call, or when the handset is in communication with the PBX.
When an incoming call occurs during an active call, the handset will
play the second call ringing sound until the call is answered, the caller
hangs up, or the call transfers to voicemail. If you press the
the first (active) call ends and the handset reverts to a full ring for the
second call.
The active mode utilizes the most bandwidth and battery power. To
conserve these resources, return the handset to the standby mode at
the end of your call by pressing the
END key.
END key,
Push-to-talk (PTT) mode
The SpectraLink 8030 Wireless Telephones utilizes channels for
incoming and outgoing radio communication, similar to a walkietalkie. While using this feature, the handset is in PTT mode. It can
receive regular phone calls while in this mode. When a regular phone
call is answered, the handset switches to active mode.
18 1725-36203-001-F.doc
Getting Started with Your SpectraLink 8020/8030 Wireless Telephone
Configuration menu mode
When user preferences are being configured in the Config menu, the
handset is on, but is not active. It cannot receive calls while in the
Config menu. The handset will revert to standby mode if there is no
activity in configuration menu mode.
Message alert mode
If text messaging functions have been programmed, as in a nurse call
system, the handset is able to receive text messages. While these
messages are being accessed, the handset is in message alert mode.
Incoming calls will ring with the second call ringing sound.
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User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
Accessories
Carrying devices and headsets that are specifically designed for your
SpectraLink handset may be purchased through your service
representative.
Carrying Options
The following options are available for handset protection and easy
access and carrying.
• Belt clip: Spring-loaded plastic belt clip that attaches to the back
of the handset.
• Swivel belt clip: Swivel-style belt clip that attaches to the back of
the handset with full 360 degree swivel or eight-position ratchet
options.
Headsets
• Swivel carrying case: Black leather case with keypad cover and
swivel-style quick release belt clip.
• Holster: Black holster with belt clip.
• Cord lanyard: Nylon cord lanyard with quick disconnect.
• Coiled lanyard: Plastic coiled lanyard with clothing clip.
Polycom offers optional headsets (for North America only) for use in
noisy environments or if you need to have your hands free while
talking on the handset.
To use the headset, simply plug it into the jack on the right side of the
handset. While using a headset, the handset will ring according to the
user profile setting established in the
The external ring will ring according to the setting of the profile.
The headsets offered by Polycom have been laboratory tested and
work properly with the SpectraLink 8020/8030 Wireless Telephone.
Polycom does not recommend using other headsets.
Headset/Speaker ring option.
20 1725-36203-001-F.doc
2
Customizing your SpectraLink
8030/8030 Wireless Telephone
When the handset is in standby mode (on but not in use), press the
Cfg softkey to display the configuration menu (“Config menu”). The
handset cannot make or receive calls while in the Config menu. This
menu allows you to set user preferences and display handset
information.
Check with your system administrator for specific features supported
by your handset.
Config Menu
Config menu 2nd level 3rd level 4th level 5th level 6th level
Lock Keys
User Profiles Silent
Vibrate
Loud
Soft
Custom
Set as Active
Ring Settings Telephone
Ring Cadence Off
Ring Tone Tones 1-10
Ring Volume Volume
Message Alert 1
Message Alert 2
PBX
Continuous
Short Pulse
Long Pulse
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User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
Config menu 2nd level 3rd level 4th level 5th level 6th level
Silent
Vibrate
Loud
Soft
Custom
Vibrate Cadence Off
PBX
Continuous
Short Pulse
Long Pulse
Ring Delay No Delay
5 Second Delay
10 Second Delay
Noise Mode Normal
High
Severe
Ring in Headset
Ring in Speaker
Warnings
Enable/Disable
Key Tones
Disable/Enable
Phone Settings Extension Info Extension Number
Extension Name
Keypad Autolock Disable
5 seconds
10 seconds
20 seconds
Display Contrast Set Contrast
Use Hearing Aid
Use No Hearing Aid
Startup Song
Play/Inhibit
Predial
Disable/Enable
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Customizing Your SpectraLink 8020/8030 Wireless Telephone
Config menu 2nd level 3rd level 4th level 5th level 6th level
Push-to-talk † Default Channel Channel 1
….
Channel 24
Subscribed
Channels
Channel 1
Channel 2
Channel 3
….
Channel 24
PTT Audio Volume Audio Volume
PTT Tone Volume Tone Volume
PTT Vibrate
Enable/Disable
System Info Phone IP Address
Gateway IP
Address
Firmware Version
Emergency Dial ‡ Emergency Number
Emergency Name
† (SpectraLink 8030 only) Push-to-talk must be enabled by the system administrator before it can be
activated by the user. If it is not enabled, then it will not appear on the Config menu. If PTT has not been
enabled, Emergency Dial may be. Check the System Info options to determine if Emergency Dial
appears. If so, it is active.
‡ (SpectraLink 8030 only) Emergency Dial will appear if it has been enabled by the system
administrator. The Emergency Number/Name options allow you to check the number and name that
is dialed when the Emergency Dial button is pressed twice in two seconds.
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User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
Default settings
The profile options on the Config menu may be reset to their default
values by the system administrator. These are the default settings:
Setting/profile Silent Vibrate Soft Loud Custom
Ring Cadence Off Off PBX PBX PBX
Ring Tone Tone 1 Tone 1 Tone 1 Tone 1 Tone 1
Ring Volume 1 1 3 7 5
Vibrate Cadence Off PBX Off Off PBX
Ring Delay 0 0 0 0 5
Noise Mode Normal Normal Normal Normal Normal
Headset/Speaker Speaker Speaker Speaker Speaker Speaker
Key Tones Off Off On On On
Warning Tones Off Off Off Off Off
Push-to-talk * Off Off On On On
PTT Vibrate † Disabled Disabled Disabled Disabled Disabled
Emergency Dial ‡ On On On On On
* (8030 only) Push-to-talk must be enabled by the system administrator before it can be activated by the user. If it is not enabled,
then it will not appear on the Config menu and will not be “On” for any profile.
† PTT Vibrate is available only when Push-to-talk has been enabled by the system administrator.
‡ Emergency Dial must be enabled by the system administrator. If enabled, it will be “On” (or available for use) in every profile.
24 1725-36203-001-F.doc
Customizing Your SpectraLink 8020/8030 Wireless Telephone
Toggle options
Some menu items have only two options, which operate on a toggle
basis. The current setting is shown below the menu heading on the
info line. The other available setting is highlighted in the menu list.
NavOK to activate the highlighted setting.
Press
Lock Keys
User Profiles
For example, when Predial is disabled, the info line displays
Disabled and the highlighted menu item is the Enable Predial option.
NavOK to enable Predial. The info line will change to display
Press
Predial Enabled
In another example, when the info line displays
highlighted menu option is
Ring in Headset, The ring will now sound in the headset and the info
line will change to
When enabled, the Keypad Lock option will lock the keypad
immediately. If the keypad is locked, it may be unlocked by pressing
the
Unlk softkey and then the # key.
.
Currently Speaker, the
Ring in Headset, Press NavOK to select
Currently Headset.
Predial
Your handset ring behavior is established by the five User Profiles:
Silent, Vibrate, Loud, Soft and Custom. The currently-active user profile
is shown on the standby display. If you want to quickly switch to a
different profile, while in standby press the
different profile from the list. The currently-active profile is marked
with an asterisk (
*).
Prof softkey and select a
Set as Active
You can change to a different User Profile from the Config menu by
selecting the desired profile and then selecting
pressing the
1725-36203-001-F.doc 25
NavOK key. This activates the new User Profile.
Set as Active and
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
Ring Settings
The Ring Settings option allows the user to set the ring for three
separate functions.
functions.
Message Alert 1 and Message Alert 2 may be used to set
different ringing patterns for custom applications.
Telephone Ring
The telephone ring setting allows the user to set a distinctive ring
rhythm, tone, volume and sequence. Select from an audible ring, a
vibrate-only ring or a vibrate ring accompanied by an audible ring.
Ring Cadence The ring cadence is the rhythm of the ring. It may be
set to a pre-programmed ring cadence, or it may be set to obtain its
cadence from the SIP proxy server. The PBX option is designed to
utilize any distinctive rings sent by the proxy server while allowing
the user to set unique rings for auxiliary applications.
Telephone Ring is used for usual telephony
Off: Silent
PBX: The PBX, also known as the SIP call server, determines ring
cadence (e.g. the call server may send rings that differentiate
between internal and external calls)
Continuous
Short Pulse: Rings in short bursts
Long Pulse: Rings in long bursts
Ring Tone Scroll and select from ten available tones. The Play softkey
: Rings continually until answered
allows the user to preview the tone before selecting. If Ring Cadence
is turned off, the Ring Tone option will not appear on the menu.
Ring Volume
Use the Nav ef keys to change the Ring Volume
setting, or press the up/down volume buttons on the side of the
handset during ringing. If Ring Cadence is turned off, the Ring
Volume option will not appear on the menu.
Vibrate Cadence Vibrate Cadence options are the same as for Ring
Cadence (see above).
Ring Delay Ring Delay determines how long the vibrate cadence will
play before the audible ring starts. If Ring Cadence is turned off, the
Ring Delay option will not appear on the menu.
26 1725-36203-001-F.doc
Customizing Your SpectraLink 8020/8030 Wireless Telephone
Message Alerts 1 and 2
Message Alerts are used by external applications such as nurse call
systems. If such systems are installed in your facility, you may adjust
their ring characteristics to differentiate them from other rings.
Contact your system administrator to find out if these options are
available.
Noise Mode
Provides options that describe the noise level in your environment.
Changing this mode to
microphone and in-ear speaker volume to account for background
noise. Select
Normal for most office environments; High for moderate
background noise; or
High or Severe modes in a quiet environment, the person on the
use
other end of the line may find it difficult to hear your voice.
High and Severe noise modes increase microphone, speaker, and ring
volume settings above
approximate.
High or Severe adjusts the handset’s
Severe for extremely noisy conditions. If you
Normal mode baseline. All measures are
Noise mode Microphone In-ear speaker Ring volume
High +12dB +6dB +3dB
Severe +18dB +12dB +6dB
Ring in Headset/Speaker
Toggle between the two options to select ring location.
Warning Tones
The handset plays various Warning Tones such as system up or
down, out of range, etc. These tones may be turned on or off and are
enabled by default.
Key Tones
Key Tones may be turned on or off and determine whether tones play
when keys are pressed. Key Tones are enabled by default.
1725-36203-001-F.doc 27
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
Phone Settings
Extension Info
The extension number and extension name are provided. These are
programmed by the system administrator and may not be changed by
the user.
Keypad Autolock
The handset may be set to lock the keypad automatically when in
standby mode. The automatic locking function of the keypad may be
disabled (the default) or adjusted for a 5, 10 or 20-second delay before
locking.
Display Contrast
The display may need to be adjusted for different lighting situations.
Contrast may be set by pressing the up/down buttons on the side of
the handset or the
displayed.
Use Hearing Aid
The handset speaker may be set for use with a hearing aid. Toggle to
set the desired option.
Startup Song Play/Inhibit
When the handset is powered up, a series of tones sounds. The
Startup Song is enabled by default.
Predial
Nav ef keys until the desired contrast is
Enabling Predial allows the user to enter a phone number and then
press the
28 1725-36203-001-F.doc
START key to initiate the call.
Predial must be enabled if you wish to use the Redial feature. See
Chapter 3 Using the Basic Features of Your SpectraLink 8020/8030
Wireless Telephone for more information on using the
Push-to-Talk (PTT)
If the system administrator has configured the SpectraLink 8030
Default Channel
Wireless Telephones for PTT, they can be used like walkie-talkies.
If the system administrator has disabled PTT, the PTT options will
not appear in the Config menu.
Displays all enabled PTT channels. The default transmission channel
is marked with a (
the default PTT channel, use the
channel and press
Customizing Your SpectraLink 8020/8030 Wireless Telephone
Redial feature.
*) to the left of the channel. If you wish to change
Nav cd keys to scroll to the desired
NavOK to select it.
The handset will transmit only to phones set to receive on the selected
channel. The Priority Channel transmits to all channels.
Subscribed Channels
Displays all enabled PTT channels. The handset will receive PTT
transmissions on all subscribed channels, which are marked with a (
to the left of the channel. The handset will not receive a PTT
transmission on a channel to which the user has not subscribed. If you
wish to select or deselect a subscribed channel, use the
to scroll to the desired PTT channel and press
PTT Audio Volume
Use the Nav ef keys or the up/down volume buttons on the side of
the handset to adjust the PTT Audio Volume setting.
PTT Tone Volume
*)
Nav cd keys
NavOK.
Use the Nav ef keys to adjust the PTT Tone Volume setting.
1725-36203-001-F.doc 29
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
PTT Vibrate
To enhance the alerting of a PTT call, PTT Vibrate may be enabled.
When
whenever a PTT broadcast is received, whether the handset is in
standby or in a call. If in a call, the chirp alert will also sound. The
vibration does not replace any PTT tone volume already set.
PTT Vibrate is enabled, the handset will vibrate three times
To set the handset for PTT vibrate only, enable
tone volume to zero.
System Info
Displays the IP address of the highlighted menu item. The IP address
appears in the upper portion of the screen below the words
Info
.
Phone IP Address
Displays the IP address currently assigned to the handset by the SVP
Server.
Gateway IP Address
Displays the IP address used by the SpectraLink Telephony Gateway
which operates as a call administrator between the handset and the
PBX.
PTT Vibrate and set the
System
Firmware Version
Displays the software version running the handset. The MAC address
is the hardware identification number and is set at the factory. Three
code numbers correspond to the three software files that each
software version uses.
30 1725-36203-001-F.doc
Emergency Dial
Customizing Your SpectraLink 8020/8030 Wireless Telephone
(SpectraLink 8030 Wireless Telephone only)
Emergency Dial will appear if it has been enabled by the system
administrator. The
Emergency Number/Name options allow you to
check the number and name that is dialed when the Emergency Dial
button is pressed.
1725-36203-001-F.doc 31
Using the Basic Features of
your SpectraLink 8020/8030
Wireless Telephone
Your SpectraLink 8020/8030 Wireless Telephone is designed to be
used like a cell phone on a public switched telephone network
(PSTN).
Only one call is active at any given time. The active call has audio
associated with it. There may be multiple other calls:
3
• On hold
• In an “Incoming call” or “Ringing” state
This chapter provides basic operating instructions for the SpectraLink
8020/8030 Wireless Telephone. This chapter contains instructions on
how to:
• Turn the handset on and off
• Lock and unlock the keypad
• Place a call
• Place an emergency call
• Answer a call
• Place a call on hold
• Answer a second call
• Resume a call on hold from standby
• Redial last number dialed
• Silence the ring
• Change the ring volume
• Adjust the speaker or headset volume
• Mute/unmute a call
• End the call
• Change the profile
1725-36203-001-F.doc 33
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
• Open the Config menu
• Turn on the backlight
Turn the Handset On
Press and hold the END key until two chirps sound.
Turn the Handset Off
Press and hold the END key. One chirp will sound. If you are in a call,
hang up first, then turn off the handset.
Lock the Keypad
While in standby mode press the Lock softkey.
Unlock the Keypad
Press the Unlk softkey, then #.
Place a Call
1. To dial a number, follow any one of these sequences:
» Press the START key, wait for a dial tone, then dial the number.
» [Predial] Dial the number and then press the START key.
» Press the Spkr softkey, then dial the number.
2. Listen for the ring to indicate the alerting of the called party.
Note:
Line 1 is the default line
Place an Emergency Call
(SpectraLink 8030 Wireless Telephone only)
The large button on the left side of the SpectraLink 8030 Wireless
34 1725-36203-001-F.doc
Telephone may provide you with either Emergency Dial or PTT as
determined and activated by the system administrator.
Using the Basic Features of Your SpectraLink 8020/8030 Wireless Telephone
Press this button one time. If Emergency Dial is active, an
explanatory message will be displayed.
When Emergency Dial has been enabled, the handset will dial an
emergency number when it is pressed twice within two seconds. The
number dialed may be found under the
option.
Caution! Emergency Dial will be inoperable if the wireless
system or the call server fails for any reason. Do not rely on it
as your sole method of emergency notification.
Answer or Reject a Call
When the handset rings, the incoming line’s icon number will flash
and incoming call data will display
Config Menu>System Info
To answer a call:
» Press the START key and hold the handset to your ear.
» Press the Spkr softkey and speak towards the handset.
When the call is answered, the call’s line number displays to indicate
that this line is in an active call with established audio connection. The
softkeys are locally programmed and may include those shown
below.
Example:
[From]
[time/date]
Spkr Hold Mute Fwd
To reject a call:
» Press the End softkey to silence the ring and allow the server to
Place a Call on Hold/Resume Call
1725-36203-001-F.doc 35
redirect the call to voicemail.
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
Press the Hold softkey. Press Hold again to resume audio.
Answer a Second Call
When an incoming call occurs during an active call, the handset will
play the second call ringing sound until:
• the call is answered
• the first call is terminated
• the caller hangs up or
• the call is transferred to voicemail.
1. Press
2. Press
START or Spkr to place the current call on hold and answer
the second call, or
END to reject the incoming call.
Clear Forwarding on a Line
1. Press START or select the line number from the Line menu.
2. Press
3. Select the
FCN.
Set/Clear Forward item from the menu and press
NavOK.
Redial the Last Number you Dialed
From Standby mode:
1. Press
2. Press the
Nave or Navf to navigate to the second set of softkeys.
Redl softkey to display a list of the last 10 dialed
numbers.
3. Select the number you wish to call from the list.
4. Press
Silence the Ringing
Press the END key to silence the external speaker ring.
External speaker ringing will resume when the next incoming call is
received while the handset is in standby mode.
36 1725-36203-001-F.doc
START.
Using the Basic Features of Your SpectraLink 8020/8030 Wireless Telephone
Change the Ring Volume
Press the up/down volume buttons on the side of the handset during
ringing, or while the handset is in standby mode.
Adjust the Speaker Volume
While speakerphone is active, press the up/down volume buttons on
the side of the handset during the call.
1725-36203-001-F.doc 37
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
Adjust the Headset Volume
While the headset is plugged in, press the up/down volume buttons
on the side of the handset during the call.
Mute/Unmute a Call
Press the Mute softkey. When the handset is muted, <Muted> appears
on the status line. Press the
pickup.
Mute softkey again to restore audio
End a Call
Press the END key on the keypad to return to the standby mode.
Change the Profile
Press the Prof softkey and use the Nav cd keys to select a new profile
while in standby mode. The selected profile is marked with an
asterisk (
*).
Open the Config Menu
Press the Cfg softkey from standby mode.
Turn on the Backlight
The backlight comes on when any key is pressed or when there is an
incoming call, and stays on for 60 seconds. It turns off if another key is
not pressed within that period.
38 1725-36203-001-F.doc
4
Using the Advanced Features
of your SpectraLink 8020/8030
Wireless Telephone
This chapter provides operating instructions for the advanced
features of the SpectraLink 8020/8030 Wireless Telephone.
This chapter contains instructions on:
• Multiple line appearances
• Listening to voicemail
• Activating installed custom applications
• Using the Phonebook and Speed dial
Place a Second Call
1. To get a dial tone for the second call, press LINE and navigate to
the line you wish to use and press
— The first call is automatically placed on hold.
— The second call number is dialed.
— The second call info appears in the display area.
2. Press
calls.
START.
LINE and the line number of the held call to toggle between
1725-36203-001-F.doc 39
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
Place a Call on a Different Line
1. Press the LINE key.
2. Navigate to the desired line and press
Listen to Voicemail
Voicemail may be locally available. If so, when the handset has a
voicemail message, the voicemail icon may
1. Press
2. Press
3. Press the voicemail softkey and follow the directions. Contact
START.
FCN to display softkeys programmed for locally-available
feature activation.
your system administrator if you have questions about how to use
voicemail.
Activate Installed Custom Applications
Some facilities may have advanced applications such as directory and
text messaging or nurse call systems. These are accessed through the
FCN key.
START.
display.
1. Press
2. Press
3. Press the relevant softkey.
4. Follow the directions for feature activation (provided by the
START or Spkr.
FCN to display softkeys programmed for locally-available
feature activation.
system administrator).
Use the Phonebook and Speed Dial
Press the Phbk softkey from standby mode.
40 1725-36203-001-F.doc
Using the Advanced Features of Your SpectraLink 8020/8030 Wireless Telephone
Phonebook
Select Name
> [special]
<new>
A Name
B Name
C Name
Spkr Edit Back
The phonebook list is sorted alphabetically.
If present as shown above, the first item on the list will be a systemwide speed dial number programmed by the system administrator to
be used for certain types of calls. Please contact your system
administrator for more information.
The <
new> option appears until the maximum number of entries (20)
has been entered.
Search for a phonebook entry
Use NavS and NavT to scroll through the names or press the keys
corresponding to the first letters of the name. Use
edit the search characters as needed.
Nav◄ and Nav► to
View a phonebook entry
Navigate to the name on the phonebook list and press NavOK.
Phonebook
spdl [x]
[Name]
number
[Extension/number]
Spkr Edit Back
The entry may be called, assigned a speed dial number or edited from
this screen. If a speed dial number has been assigned to this name, it
will appear beside
spdl.
Return to the phonebook list by pressing the
1725-36203-001-F.doc 41
Back softkey or NavOK.
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
Edit a phonebook entry
1. Select the name to edit from the phonebook list.
2. Press the
the existing number. Use the
3. Press
4. Press
Press the
Edit softkey to open the Enter Number display and edit
Clr and Del softkeys as needed.
NavOK to display the Enter Name display and edit the name.
NavOK to save the changes and exit the editing screens.
Back softkey to exit without saving the changes.
Dial phonebook number
Select the entry and press START or the Spkr softkey.
Phonebook
Select Name
> [special]
<new>
A Name
B Name
C Name
Spkr Del Edit Back
Enter a new name and number in the phonebook
1. Open the phonebook.
2. Select the <
open the
3. Enter the name and number by following the steps for editing a
name and number. You must enter alphanumeric characters for
the name, not blank spaces.
new> option (if available) and press the Edit softkey to
Enter Number display.
Delete a phonebook entry
1. Open the phonebook and select the entry.
2. Press the
Del softkey to delete the entry.
Open the speed dial list from standby
Press the Spdl softkey from standby mode.
42 1725-36203-001-F.doc
Using the Advanced Features of Your SpectraLink 8020/8030 Wireless Telephone
Make a speed dial call
1. From standby or while in the speed dial menu, press and hold the
corresponding number key on the keypad for one second. The
system speed dial key must be pressed for three seconds.
2. The handset will display the name and number for one second
before the call is dialed. You may press
terminate the call. (You may also use the Nav keys to highlight an
entry and then press
If you do not place a call, you may return to standby by pressing the
Exit softkey.
START or the Spkr softkey to dial the number.)
END during this second to
Assign a speed dial number
A phonebook entry may be assigned to a speed dial key from the
speed dial list or from the phonebook edit number display.
From the speed dial list:
1. Select the speed dial key that you wish to assign.
Speed Dial Menu
Assign to a key
A Name
B Name
C Name
Spkr Set Clr Exit
2. Press the Set softkey to open the phonebook list.
3. Use the search routine or the
Nav keys to select the desired entry.
Phonebook
Select name
<new>
A Name
B Name
Spkr Del Edit Back
4. Press NavOK to assign the selected name to that speed dial key.
5. Press
1725-36203-001-F.doc 43
Exit to exit to standby.
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
From the phonebook view number display:
Phonebook
spdl [x]
[Name]
number
[Extension/number]
Spkr Spdl Back
1. Press the Spdl softkey from the view number display in the
phonebook.
2. When the speed dial list opens, navigate to an empty slot and
press
NavOK. This sets the speed dial key to the number in the
phonebook.
3. Press
END to exit to standby mode and save the speed dial number
assignment.
Speed dial entries may be edited through the phonebook, as described
above.
44 1725-36203-001-F.doc
Using the Push-to-Talk
Features
of your SpectraLink 8030
Wireless Telephone
The large button on the left side of the SpectraLink 8030 Wireless IP
Telephone may provide you with either Emergency Dial or PTT as
determined and activated by the system administrator. Press this
button one time. If Emergency Dial is active, an explanatory
message will be displayed. If PTT is enabled, channel information
will be displayed.
5
The PTT feature allows SpectraLink 8030 Wireless Telephones to
operate in a group broadcast mode called PTT mode. The handsets
behave like walkie-talkies, where a single handset can transmit to
multiple listeners. If the system administrator has disabled PTT, the
PTT options will not appear in the Config menu.
Press and release the
last channel used, any additional subscribed channels, and the
Priority Channel.
Press and hold the
transmission. Release the
await reply. The handset will wait for 10 seconds before reverting to
standby mode.
PTT mode requires additional battery resources. Ensure your
handset is equipped with an Extended or Ultra-Extended Battery
Pack for optimal performance.
This chapter provides basic operating instructions for operating the
PTT features of the SpectraLink 8030 Wireless Telephone. This
chapter contains instructions on how to:
TALK button to display the default channel, the
TALK button to open the default PTT channel for
TALK button to end the transmission and
• Make a PTT call
• Respond to a PTT call
1725-36203-001-F.doc 45
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
• End a wait period
• Select a different PTT channel
• End one PTT call and start another one
• Receive a PTT call while on a telephone call
• Transmit on the priority channel
• End a PTT call
• Change the PTT volume
• Answer a telephone call during a PTT transmission
• Start a telephone call during a PTT transmission
• Turn off PTT
• Subscribe to additional PTT channels
Make a PTT Call
To call on the default channel, from standby mode press and hold the
TALK button. Wait for the display to show Transmitting and then hold
the handset approximately two inches from your mouth and speak.
Respond to a PTT Call
Press and hold the TALK button during the 10-second wait period.
End a Wait Period
Press the END key.
Select a Different PTT Channel
Press and release the TALK button. Use the Nav keys or up/down side
buttons to highlight the desired channel. Press
TALK to transmit.
End One PTT Call and Start another on a Different Channel
Press the END key to exit the PTT call. Press and release the TALK
button and select a different channel from the list. Press and hold the
TALK button to begin transmitting on the different channel.
46 1725-36203-001-F.doc
Using the Push-to-talk Features of Your SpectraLink 8030 Wireless Telephone
Receive a PTT Call while on a Telephone Call
Press the END key to end the telephone call. Now you can hear the
PTT call.
Use PTT Vibrate
To enhance the alerting of a PTT call, PTT Vibrate may be enabled on
the
Config menu.
When
whenever a PTT broadcast is received, whether the handset is in
standby or in a call. If in a call, the chirp alert will also sound. The
vibration does not replace any PTT tone volume already set. To set
the handset for PTT vibrate only, enable
volume to zero.
PTT Vibrate is disabled by default.
PTT Vibrate is enabled, the handset will vibrate three times
Transmit on the Priority Channel
Press and release the TALK button. Select the priority channel from the
list. Press and hold
priority over all other calls in progress.
TALK, then speak. The priority channel takes
End a PTT Call
Press the END key to exit the PTT call.
PTT Vibrate and set the tone
Change the PTT Volume
Press the up/down volume buttons on the side of the handset while
transmitting or receiving a PTT call.
Answer a Telephone Call during a PTT Transmission
Press the START key. PTT transmissions will be pre-empted by the
telephone call.
1725-36203-001-F.doc 47
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
Start a Telephone Call during a PTT Transmission
Press the START key and dial the number. PTT transmissions will be
pre-empted by the telephone call.
Turn off PTT
Change to a different profile. (The Silent and Vibrate profiles disable
PTT by default.)
Subscribe to additional PTT channels
Press the Cfg softkey to open the Config menu and select Push-to-talk.
Select
add. Subscribed channels are marked with an asterisk (
Subscribed channels and then select the channels you want to
*).
48 1725-36203-001-F.doc
Charger Options
Charger Models
Three charger models are available for the SpectraLink 8020/8030
Wireless Telephone. The Single Charger will charge a single handset
with an installed Battery Pack. The Dual Charger will charge the
handset and a spare Battery Pack. The Quad Charger can charge up to
four Battery Packs at a time. Any SpectraLink Battery Pack can be
charged in any of these chargers.
6
The Single and Dual Chargers allow the handset to remain operative
in speakerphone mode or with a headset while charging. Handsets
may be charged while in standby mode, while in an active call, or
while turned off.
Install the Charger
Set up the Charger by first obtaining the appropriate SpectraLink
power supply for the country or region. Place the Charger on a flat,
horizontal surface. Plug the power supply into the Charger and into
an appropriate wall outlet.
1725-36203-001-F.doc 49
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
Charging Status Indicators
The handset speaker, handset display, and the charger LED (on the
Dual and Quad Chargers), indicate charging status or that a Battery
Pack failure has been detected.
Handset Message/
LED
Ascending song
Charging…
LED Solid On
Charge
Complete
LED Off
Battery Failure
LED Flash
Descending song
Charging Status
Occurs when handset has been inserted into the
charger and charging has begun.
The Battery Pack is charging.
Note that in the Dual Charger, the handset’s Battery
Pack takes charging precedence. When it is finished
charging, the single Battery Pack in the rear slot will
charge.
The Battery Pack in the handset has finished
charging.
Battery Pack is fully charged, slot is empty, or unit is
not powered.
Error. Battery Pack not able to be charged. Reinsert
Battery Pack or replace Battery Pack.
Occurs when handset is removed from charger.
50 1725-36203-001-F.doc
Single Charger
Charger Options
The Single Charger is designed to allow the handset to remain
operational through speakerphone or headset use while the handset’s
Battery Pack is being charged. The handset may also be charged while
it is in standby mode or turned off.
Place the handset in the Single Charger facing forward. While the
handset is charging in standby mode, it will display its extension
number and
charging is in progress. The handset is fully operational and will ring
if called. When the handset is charging while turned off, only
Charging… will display and no calls will be received. The dots will be
racing during the charging cycle.
When the handset is fully charged,
No charging information will display during an active call.
Charging…. An animated battery icon will indicate that
Charge Complete will display.
1725-36203-001-F.doc 51
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
Dual Charger
The Dual Charger is designed to charge the Battery Pack in the
handset while it remains operational and also charge an additional
Battery Pack in the rear charging bay. The handset has charging
priority when both slots are occupied.
Place the handset in the front slot, facing forward. The Battery Pack
alone snaps into the charging bay as shown in the illustration.
The LED indicates the status of the Battery Pack in the rear bay. The
handset displays its charging status as described for the Single
Charger.
When the handset is fully charged or is removed, the Battery Pack
will begin charging.
Note that the time it takes for the Battery Pack to charge will be
lengthened if its charging cycle is interrupted for a handset to charge.
52 1725-36203-001-F.doc
Quad Charger
Charger Options
The Quad Charger is designed to simultaneously charge four Battery
Packs. It may be mounted on a horizontal or vertical surface.
The Battery Pack snaps into the charging slot. The LED above the
occupied bay indicates the charging status of the Battery Pack in the
bay.
A flashing LED may indicate a Battery Pack failure. Verify the
condition of the Battery Pack by the following procedure before
replacing it. First check the Battery Pack in a different bay or
substitute another charger and repeat the operation that caused the
failure. If the same Battery Pack lights a steady LED when inserted
in a different bay or charger, the first charger may be faulty. Contact
your system administrator for service information.
1725-36203-001-F.doc 53
Cleaning and Drying the
Handset
The SpectraLink 8030 Wireless Telephones have been tested for
resistance to cleaning chemicals per IEC 60068-2-74 (1999),
Exposure of the 8020/8030 handsets to Lysol® or diluted bleach
poses little risk of functional or cosmetic damage.
• Avoid dropping the handset or knocking it against hard surfaces.
Carrying the handset in a holster or carrying case will help protect
it.
• There are no serviceable parts in the handset or chargers. You
should not open the handset case nor disassemble the chargers.
Doing so will void your warranty.
• Turn off the handset and unplug chargers before you clean them.
Never immerse either in liquid. Clean the exterior surfaces,
including the charging contacts, with a cloth that has been slightly
moistened with water. Take care not to exert undue pressure on
charger electrical contacts while wiping.
• Polycom recommends the use of a silicone cover to prolong the
life of your handset, especially when it is dropped regularly or
cleaned frequently with the disinfectants prescribed below.
• Wiping the handset surface with a water-dampened cloth or
paper towel will remove most films or residues. If the soiling is
too stubborn for plain water, a mild detergent solution, Lysol,
isopropyl alcohol or diluted bleach may be used.
• Pre-treated cloths and toilettes, like those used for eyeglasses or
cameras, may be used to clean the phone, however avoid using
those containing lanolin or aloe as it will leave a slippery residue.
• When cleaning with disinfectants, do not rub the keypad
characters vigorously. Doing so will degrade legibility of the
handset’s keys.
• Do not directly spray or immerse the phone in a disinfectant or
1725-36203-001-F.doc 55
cleaning agent. Spray the disinfectant on a soft cloth or paper
towel, then wipe the phone's surface to dry it.
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
• The following products should NOT be used on the SpectraLink
wireless telephones.
— Do not use cleaning products containing quaternary
ammonium compounds,
XL, Cavicide® or Sani-Wipes®, Sani-Cloth, Super Sani-Cloth®
and Sani-Cloth® Plus. Quaternary ammonium compounds
have been laboratory tested and proven to damage the
handset plastics.
— Do not use furniture polishes, waxes or plasticizer based
cleaner (ArmorAll®, etc.)
— Do not use lanolin, aloe, glycerin or other skin care type
products
— Do not apply any solvent such as acetone, mineral spirits etc.
• Should the headset connector become dirty, a scratchy or
intermittent signal may be experienced. To clean the connector,
dip the non-padded end of either a wooden or paper handled
cotton swab in isopropyl alcohol. Gently insert in the connector
and twist, repeating several times. If available, blow compressed
air into the connector to clear debris.
2
such as CaviWipes™, CaviWipes™
• Keep the headset jack covered when it is not in-use.
• Using a carrying case may help protect the surfaces and help
prevent liquids (e.g., rain) from entering into the interior of the
handset. This product is not waterproof, and exposing the unit to
liquids may result in permanent damage to the unit.
If your wireless telephone interior gets wet, then do not try to
accelerate drying with the use of an oven or a dryer as this will
damage the wireless telephone and void the warranty. Instead, do the
following:
1. Immediately power off the wireless telephone.
2. Remove Battery Pack from wireless telephone.
3. Shake excess liquid from the wireless telephone.
4. Place the wireless telephone and Battery Pack in an area that is at
room temperature and has good airflow.
5. Let the wireless telephone and Battery Pack dry for 72 hours
before reconnecting the Battery Pack and/or powering on the
wireless telephone.
2
Quaternary ammonium compounds are also known as C12-18-alkyl [(ethylphenyl) methyl] dimethyl, chlorides and Benzyl-C1218-alkyldimethyl ammonium chlorides. Review the Materials Safety Data Sheet for your specific product to verify the chemical
composition.
56 1725-36203-001-F.doc
Cleaning and Drying the Handset
If the wireless telephone does not work after following the steps listed
above, contact your dealer for servicing information.
1725-36203-001-F.doc 57
Safety Information
Chargers and Battery Packs
It is normal for the Battery Pack to become warm when charging.
Chargers operate in a 50° to 85° F (10° to 30° C) environment. Do not
expose them to freezing temperatures or direct sunlight.
Do not place anything in the charger other than the handset or single
Battery Pack as appropriate, to avoid bending the contacts. Bent
contacts can keep the Battery Pack from charging.
Only use SpectraLink Battery Packs with SpectraLink chargers.
Never use a non-SpectraLink charging unit as it could damage the
Battery Pack.
Only use the original plug-in power adapter for the chargers.
Contact your service representative for assistance if you have a faulty
Battery Pack or a problem with your charger.
Do not immerse the Battery Pack in water or throw into fire.
Do not throw away the Battery Pack with your domestic waste.
Take used Battery Packs to an appropriate collection point for
recycling or send them back to your supplier or servicing
agent.
All batteries can cause property damage and/or bodily injury,
such as burns, if a conductive material such as jewelry, keys,
or beaded chains touches exposed terminals. The conductive
material may complete an electrical circuit (short circuit) and
become quite hot. Exercise care in handling any charged
battery, particularly when placing it inside a pocket, purse, or
other container with metal objects.
1725-36203-001-F.doc 59
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
Wireless Telephones
WARNING: Changes or modifications to this equipment that
are not approved by Polycom may cause this equipment to fail
to comply with part 15 of the FCC rules, voiding the user’s
authority to operate this equipment.
WARNING: Polycom products contain no user-serviceable
parts inside. Refer servicing to qualified service personnel.
It is recommended that standard acceptance procedures be
followed prior to operating this equipment in proximity of life-support
systems.
Earpiece may retain magnetic objects.
Operational Warnings
Potentially explosive atmospheres
Turn off your handset prior to entering any area with a potentially
explosive atmosphere. Do not remove, install, or charge batteries in
such areas. Sparks in a potentially explosive atmosphere can cause an
explosion or fire resulting in bodily injury or even death.
Areas with potentially explosive atmospheres include fueling
areas such as below decks on boats, fuel or chemical transfer
or storage facilities, areas where the air contains chemicals or
particles such as grain, dust, or metal powders, and any other
area where you would normally be advised to turn off your
vehicle engine. Areas with potentially explosive atmospheres
are often posted, but not always.
60 1725-36203-001-F.doc
Safety Information
Electromagnetic Interference and Compatibility
Nearly every electronic device is susceptible to electromagnetic
interference (EMI) if inadequately shielded, designed, or otherwise
configured for electromagnetic compatibility.
Facilities
To avoid electromagnetic interference and/or compatibility conflicts,
turn off your handset in any facility where posted notices instruct you
to do so. Hospitals or health care facilities may be using equipment
that is sensitive to external RF energy.
Pacemakers
The Health Industry Manufacturers Association recommends that a
minimum separation of 6 inches (15 cm) be maintained between a
handheld, wireless-radio product and a pacemaker. These
recommendations are consistent with the independent research by,
and recommendations of, Wireless Technology Research. Persons
with pacemakers should:
• ALWAYS keep the handset more than 6 inches (15 cm) from their
pacemaker when the handset is turned on.
• Not carry the handset in a breast pocket.
• Use the ear opposite the pacemaker to minimize the potential for
interference.
• Turn the handset off immediately if you have any reason to
suspect that interference is taking place.
Hearing aids
Some digital wireless handsets may interfere with some hearing aids.
The Phone Settings option—
the audio for hearing aid users. If interference persists, you may want
to consult your hearing-aid manufacturer to discuss alternatives.
Use Hearing Aid—is designed to improve
1725-36203-001-F.doc 61
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
Other medical devices
If you use any other personal medical device, consult the
manufacturer of your device to determine if it is adequately shielded
from external RF energy. Your physician may be able to assist you in
obtaining this information.
Use While Driving
Campus installations and warehouse facilities that use vehicles such
as forklifts or golf carts should abide by these guidelines when using
wireless telephones:
• Give full attention to driving and to the road, aisle, or path.
• Use hands-free operation, if available.
• Pull off the road, aisle, or path and park before making or
For vehicles equipped with an airbag
Do not place a portable device in the area over the airbag or in the
airbag deployment area. An airbag inflates with great force. If a
handset is placed in the airbag deployment area and the airbag
inflates, the handset may be propelled at high speed and cause
serious injury to occupants of the vehicle.
FCC Statement
This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
answering a call.
62 1725-36203-001-F.doc
Specific Absorption Rate (SAR) Information
Your wireless telephone is a low power radio transmitter and
receiver. When it is ON, it receives and also sends out radio frequency
(RF) signals. In August 1996, the Federal Communications
Commissions (FCC) adopted RF exposure guidelines with safety
levels for hand-held wireless phones. Those guidelines are consistent
with the safety standards previously set by both U.S. and
international standards bodies:
• ANSI C95.1 (1992) American National Standards Institute
• NCRP - Report 86 (1986) National Council on Radiation Protection
and Measurements
• ICNIRP (1996) International Commission on Non-Ionizing
Radiation Protection;
Safety Information
• DHWC - Safety Code 6 Department of Health and Welfare
Canada
Those standards were developed by independent scientific
organizations through periodic and thorough evaluation of scientific
studies. The standards include a substantial safety margin designed to
assure the safety of all persons, regardless of age and health. The
exposure standard for wireless mobile phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR. The
SAR limit set by the FCC is 1.6W/kg.
In the United States and Canada, the SAR limit for mobile phones
used by the public is 1.6 watts/kg (W/kg) averaged over one gram
of tissue. The standard incorporates a substantial margin of safety
to give additional protection for the public and to account for any
variations in measurements.
Tests for SAR are conducted using standard operating positions
specified by the FCC with the phone transmitting at its highest
certified power level in all tested frequency bands. Although the SAR
is determined at the highest certified power level, the actual SAR level
of the phone while operating can be well below the maximum value.
This is because the phone is designed to operate at multiple power
levels so as to use only the power required to reach the network. In
general, the closer you are to a wireless Base Station antenna, the
lower the power output. Before a phone model is available for sale to
the public, it must be tested and certified to the FCC that it does not
exceed the limit established by the government-adopted requirement
for safe exposure. The tests are performed in positions and locations
1725-36203-001-F.doc 63
User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
(e.g., at the ear and worn on the body) as required by the FCC for
each model. While there may be differences between the SAR levels of
various phones and at various positions, they all meet the
government requirement for safe exposure.
The FCC has granted an Equipment Authorization for this model
phone with all reported SAR levels evaluated as in compliance with
the FCC RF emission guidelines.
SAR information on this model phone is on file with the FCC and can
be found under the Display Grant section of
http://www.fcc.gov/oet/ea
after searching on FCC ID IYG702X or
FCC ID IYG703X. Additional information on Specific Absorption
Rates (SAR) can be found on the Cellular Telecommunications
Industry Association (CTIA) web-site at http://www.ctia.org
The only authorized headsets that may be utilized with the
SpectraLink 8020 or 8030 handsets are those obtainable from Polycom
or its reseller partners.
FCC SAR peak values (in W/kg):
.
Frequency 802X-head 802X-body 803X-head 803X-body
2.4 GHz 0.23 0.16 0.22 0.19
5.2 GHz 0.36 0.37 0.39 0.40
5.4 GHz 0.35 0.39 0.40 0.37
5.8 GHz 0.37 0.20 0.28 0.27
EU SAR peak values (in W/kg):
Standard Frequency
802.11 b 0.119 0.093 0.114 0.104
802.11 g 0.059 0.048 0.046 0.039
802.11 a (5150-5250 MHz) 0.090 0.147 0.091 0.164
802.11 a (5250-5350 MHz) 0.043 0.113 0.051 0.095
802.11 a (5470-5725 MHz) 0.356 0.156 0.088 0.153
802X
head
802X
body
803X
head
803X
body
Handset operation normal position
Hold the handset as you would any other telephone, with the
earpiece to your ear and speak into the microphone. The internal
antenna is then positioned properly.
64 1725-36203-001-F.doc
Index
B
Battery Packs .........................................................10
Low battery.......................................................10
Safety .................................................................59
C
Chargers
Charging status ................................................50
Dual....................................................................52
Quad ..................................................................53
Safety .................................................................59
Setup ..................................................................49
Single .................................................................51
Cleaning and drying the handset.......................55
Config menu..........................................................21
Default settings.................................................24
D
Display screen .......................................................14
F
Features..................................................................12
Advanced..........................................................39
Basic ...................................................................33
Firmware version..................................................30
Function (FCN) menu ..........................................17
I
Icons........................................................................14
System................................................................14
IP address, displaying..........................................30
L
Line menu..............................................................17
M
Menus
Config ................................................................21
Function (FCN).................................................17
Line ....................................................................17
Modes
Active.................................................................18
Configuration ...................................................19
Messaging .........................................................19
Push-to-talk.......................................................18
Standby..............................................................18
P
Phone Settings, Config menu..............................28
Phonebook .............................................................40
Push-to-talk (PTT) features ................................45
Push-to-talk, Config menu settings....................29
S
Safety
Electromagnetic interference..........................61
Explosive atmospheres....................................60
Specific Absorption Rates ...............................63
Use while driving.............................................62
Safety warnings.....................................................60
SAR .........................................................................63
Softkeys
Functions...........................................................15
List of .................................................................15
NavOK...............................................................16
Software version ...................................................30
Specific Absorption Rates....................................63
Speed dial...............................................................40
System info, config menu option........................30
U
User profiles ..........................................................25
1725-36203-001-F.doc 65
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