Page 1
18V
Pole Hedge
Trimmer
S18EHP
ORIGINAL
INSTRUCTION
MANUAL
Important - Please read these instructions
fully before starting assembly
These instructions contain important information that will help
you get the best from your pole hedge trimmer, ensuring it is
assembled correctly and safely. If you need help or have damaged or
missing parts, call the Customer Helpline on 0345 605 2069
AFTER SALES SUPPORT
0345 605 2069
Page 2
SPEAR & JACKSON SINCE 1760
For more than 250 years gardeners have enjoyed high quality performance and
great results using Spear & Jackson tools.
Our garden power tools combine continuous innovation and the latest in
manufacturing technologies with a proud heritage.
Each product is carefully designed with performance,comfort and durability
firmly in mind,which has earned Spear & Jackson an enviable reputation as a
maker of tools to trust.
3 YEARS GUARANTEE
As a testament to the quality of our products, we offer a 3 year manufacturers warranty
and a comprehensive after sales service.
The warranty covers manufacturing faults, however in the event that the item has
been deliberately damaged, used in a commercial environment or disassembled then
the warranty will be null and void.
Please retain proof of purchase.
7 DAYS A WEEK TECHNICAL SUPPORT
We want you to get the best out of your products. Our easy-to-read instruction manual
guides you with best practice use and maintenance tips. Please call 0345 605 2069
for technical support, we can solve around 80% of questions directly over the phone.
We hope you enjoy your product and we look forward to any feedback, as this allows
us to develop even better products for the future.
2
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CONTENTS
Safety information -------------------------------------------------------------------------04
Box content / parts -----------------------------------------------------------------------14
Assemble ----------------------------------------------------------------------------------15
Prepare -------------------------------------------------------------------------------------17
Operate ------------------------------------------------------------------------------------18
Maintenance------------------------------------------------------------------------19
Technical data ----------------------------------------------------------------------------20
Troubleshooting ---------------------------------------------------------------------------22
Environmental protection ---------------------------------------------------------------22
Warranty -----------------------------------------------------------------------------------23
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SAFETY INFORMATION
Please read these instructions fully before operating or
maintaining your machine
DESCRIPTION OF SYMBOLS
The following warning symbols appear throughout this manual and
indicate the appropriate safety measures you should take when
operating and maintaining the Pole Hedge Trimmer.
Read instruction
handbook before
operating this machine.
Wear ear protection
Wear eye protection
Wear dust mask
Wear head protection
Protective gloves
Protective footwear
Keep bystanders away
Do not expose and
operate the tool in rain.
Keep sufficient
distance away from
electrical power lines
Li-Ion battery. This
product has been
marked with a
symbol relating to
‘separate collection’
for all battery packs
and battery pack. It
will then be recycled
or dismantled in
order to reduce
the impact on
the environment.
Battery packs can
be hazardous for
the environment
and for human
health since they
contain hazardous
substances.
Keep hands away from
blade
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SAFETY INFORMATION
Please read these instructions fully before operating or
maintaining your machine
GENERAL SAFETY
Batteries may enter
water cycle if disposed
improperly, which
can be hazardous
for ecosystem. Do
not dispose of waste
batteries as unsorted
municipal waste.
WARNING:
Read all safety warnings
and all instructions. Failure
to follow the warnings and
instructions may result in electric
shock, fire and/or serious injury.
T 2A
Do not burn
For indoor use only
Read the operator’s
manual.
Fuse
Positive terminal
Negative terminal
Double insulation
Waste electrical products
must not be disposed of
with household waste.
Please recycle where
facilities exist. Check with
your local authorities or
retailer for recycling advice.
Save all warnings and
instructions for future
reference.
The term “power tool” in the
warnings refers to your mainsoperated (corded) power tool
or battery-operated (cordless)
power tool.
1) Work area safety
a) Keep work area clean and
well lit. Cluttered or dark
areas invite accidents.
b) Do not operate power
tools in explosive
atmospheres, such
as in the presence of
flammable liquids, gases
or dust. Power tools create
sparks which may ignite the
dust or fumes.
c) Keep children and
bystanders away while
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SAFETY INFORMATION
operating a power tool.
Distractions can cause you to
lose control.
2) Electrical safety
a) Power tool plugs must
match the outlet. Never
modify the plug in any
way. Do not use any
adapter plugs with earthed
(grounded) power tools.
Unmodified plugs and
matching outlets will reduce
risk of electric shock.
b) Avoid body contact with
earthed or grounded
surfaces, such as pipes,
radiators, ranges and
refrigerators. There is an
increased risk of electric shock
if your body is earthed or
grounded.
c) Do not expose power tools
to rain or wet conditions.
Water entering a power tool
will increase the risk of electric
shock.
d) Do not abuse the cord.
Never use the cord
for carrying, pulling or
unplugging the power tool.
Keep cord away from heat,
oil, sharp edges or moving
parts. Damaged or entangled
cords increase the risk of
electric shock.
e) When operating a power
tool outdoors, use an
extension cord suitable
for outdoor use. Use of a
cord suitable for outdoor use
reduces the risk of electric
shock.
f) If operating a power tool
in a damp location is
unavoidable, use a residual
current device (RCD)
protected supply. Use of
an RCD reduces the risk of
electric shock.
3) Personal safety
a) Stay alert, watch what
you are doing and use
common sense when
operating a power tool. Do
not use a power tool while
you are tired or under the
influence of drugs, alcohol
or medication. A moment
of inattention while operating
power tools may result in
serious personal injury.
b) Use personal protective
equipment. Always wear
eye protection. Protective
equipment such as dust
mask, non-skid safety shoes,
hard hat, or hearing protection
used for appropriate
conditions will reduce personal
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SAFETY INFORMATION
injuries.
c) Prevent unintentional
starting. Ensure the switch
is in the off-position before
connecting to power
source and/or battery pack,
picking up or carrying the
tool. Carrying power tools
with your finger on the switch
or energising power tools that
have the switch on invites
accidents.
d) Remove any adjusting key
or wrench before turning
the power tool on. A wrench
or a key left attached to a
rotating part of the power tool
may result in personal injury.
e) Do not overreach. Keep
proper footing and balance
at all times. This enables
better control of the power tool
in unexpected situations.
f) Dress properly. Do not
wear loose clothing or
jewellery. Keep your hair,
clothing and gloves away
from moving parts. Loose
clothes, jewellery or long hair
can be caught in moving
parts.
g) If devices are provided
for the connection of dust
extraction and collection
facilities, ensure these are
connected and properly
used. Use of dust collection
can reduce dust-related
hazards.
4) Power tool use and care
a) Do not force the power tool.
Use the correct power tool
for your application. The
correct power tool will do the
job better and safer at the rate
for which it was designed.
b) Do not use the power tool
if the switch does not turn
it on and off. Any power tool
that cannot be controlled with
the switch is dangerous and
must be repaired.
c)Disconnect the plug from
the power source and/or
the battery pack from the
power tool before making
any adjustments, changing
accessories, or storing
power tools. Such preventive
safety measures reduce the
risk of starting the power tool
accidentally.
d) Store idle power tools out
of the reach of children
and do not allow persons
unfamiliar with the power
tool or these instructions
to operate the power tool.
Power tools are dangerous in
the hands of untrained users.
e) Maintain power tools.
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SAFETY INFORMATION
Check for misalignment or
binding of moving parts,
breakage of parts and any
other condition that may
affect the power tool’s
operation. If damaged, have
the power tool repaired before
use. Many accidents are
caused by poorly maintained
power tools.
f) Keep cutting tools sharp
and clean. Properly
maintained cutting tools
with sharp cutting edges
are less likely to bind and
are easier to control.
g) Use the power tool,
accessories and tool bits
etc. in accordance with
these instructions, taking
into account the working
conditions and the work
to be performed. Use of
the power tool for operations
different from those intended
could result in a hazardous
situation.
5) Battery tool use and care
a) Recharge only with the
charger specified by the
manufacturer. A charger
that is suitable for one type of
battery pack may create a risk
of fire when used with another
battery pack.
b) Use power tools only with
specifically designated
battery packs. Use of any
other battery packs may create
a risk of injury and fire.
c) When battery pack is not
in use, keep it away from
other metal objects, like
paper clips, coins, keys,
nails, screws or other small
metal objects, that can
make a connection from
one terminal to another.
Shorting the battery terminals
together may cause burns or a
fire.
d) Under abusive conditions,
liquid may be ejected from
the battery; avoid contact.
If contact accidentally occurs,
flush with water. If liquid
contacts eyes, additionally
seek medical help. Liquid
ejected from the battery may
cause irritation or burns.
6) Service
a) Have your power tool
serviced by a qualified
repair person using only
identical replacement parts.
This will ensure that the safety
of the power tool is maintained.
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SAFETY INFORMATION
ADDITIONAL SAFETY WARNINGS
1.Keep all parts of the body
away from the cutter blade.
Do not remove cut material
or hold material to be cut
when blades are moving.
Make sure the switch is
off when clearing jammed
material. A moment of
inattention while operating the
hedge trimmer may result in
serious personal injury.
2.Carry the hedge trimmer
by the handle with the
cutter blade stopped. When
transporting or storing the
hedge trimmer always fit
the cutting device cover.
Proper handling of the hedge
trimmer will reduce possible
personal injury from the cutter
blades.
3.Hold the power tool by
insulated gripping surfaces
only, because the cutter
blade may contact hidden
wiring. Cutter blades
contacting a “live” wire may
make exposed metal parts of
the power tool “live” and could
give the operator an electric
shock.
IMPORTANT
READ CAREFULLY BEFORE USE
KEEP FOR FUTURE REFERENCE
Safe operating practices
1) Training
Become familiar with the
owner’s manual before
attempting to operate the
equipment.
2) Preparation
a) THIS HEDGE TRIMMER CAN
CAUSE SERIOUS INJURIES.
Read the instructions carefully
for the correct handling,
preparation, maintenance,
starting and stopping of the
hedge trimmer. Become
familiar with all controls and
the proper use of the hedge
trimmer.
b) Never allow children to use
the hedge trimmer.
c) Beware of overhead power
lines.
d) Avoid operating while people,
especially children, are nearby.
e) Dress properly! Do not wear
loose clothing or jewellery,
which can be caught in moving
parts. Use of sturdy gloves,
non-skid footwear and safety
glasses is recommended.
f) If the cutting mechanism
strikes any foreign object or the
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SAFETY INFORMATION
hedge trimmer starts making
any unusual noise or vibration,
shut off the power source and
allow the hedge trimmer to stop.
Take the following steps:
- inspect for damage;
- check for, and tighten, any loose
parts;
- have any damaged parts
replaced or repaired with parts
having equivalent specifications.
3) Operation
a) Remove battery pack before
- cleaning or when clearing a
blockage;
- checking, carrying out
maintenance or working on the
hedge trimmer;
- adjusting the working position of
the cutting device;
- leaving the hedge trimmer
unattended;
b) Ensure that the hedge
trimmer is correctly located in
a designated working position
before starting the motor.
c) While operating the hedge
trimmer, always ensure that the
operating position is safe and
secure, especially when using
steps or a ladder.
d) Do not operate the hedge
trimmer with a damaged or
excessively worn cutting device.
e) Always ensure that all handles
and guards are fitted when
using the hedge trimmer. Never
attempt to use an incomplete
hedge trimmer or one fitted with
an unauthorized modification.
f) Always use two hands to
operate a hedge trimmer fitted
with two handles.
g) Always be aware of your
surroundings and stay alert for
possible hazards of which you
may not be aware due to the
noise of the hedge trimmer.
4) Maintenance and storage
a) When the hedge trimmer is
stopped for servicing, inspection
or storage, remove battery pack
form the machine and make
sure all moving parts have come
to a stop. Allow the hedge
trimmer to cool before making
any inspections, adjustments,
etc.
b) Always allow the hedge
trimmer to cool down before
storing.
c) When transporting or storing
the hedge trimmer, always fit the
cutting device transport guard.
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SAFETY INFORMATION
SAFETY WARNINGS FOR
BATTERY PACK
a)Do not dismantle, open or
shred cells or battery pack.
b)Do not short-circuit a
battery pack. Do not store
battery packs haphazardly
in a box or drawer where
they may short-circuit each
other or be short-circuited
by conductive materials.
When battery pack is not
in use, keep it away from
other metal objects, like
paper clips, coins, keys,
nails, screws or other small
metal objects, that can
make a connection from
one terminal to another.
Shorting the battery
terminals together may
cause burns or a fire.
c) Do not expose battery
pack to heat or fire. Avoid
storage in direct sunlight.
d) Do not subject battery pack
to mechanical shock.
e) In the event of battery
leaking, do not allow the
liquid to come into contact
with the skin or eyes. If
contact has been made,
wash the affected area with
copious amounts of water
and seek medical advice.
f) Seek medical advice
immediately if a cell or
battery pack has been
swallowed.
g)Keep battery pack clean
and dry.
h)Wipe the battery pack
terminals with a clean dry
cloth if they become dirty.
i) Battery pack needs to be
charged before use. Always
refer to this instruction and
use the correct charging
procedure.
j) Do not maintain battery
pack on charge when not in
use.
k) After extended periods
of storage, it may be
necessary to charge and
discharge the battery pack
several times to obtain
maximum performance.
l) Battery pack gives its best
performance when it is
operated at normal room
temperature (20°C ± 5°C).
m)When disposing of battery
packs, keep battery packs
of different electrochemical
systems separate from
each other.
n) Recharge only with the
charger specified by
SPEAR & JACKSON. Do not
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SAFETY INFORMATION
use any charger other than that
specifically provided for use
with the equipment. A charger
that is suitable for one type of
battery pack may create a risk
of fire when used with another
battery pack.
o)Do not use any battery pack
which is not designed for
use with the equipment.
p)Keep battery pack out of
the reach of children.
q)Retain the original product
literature for future
reference.
r) Remove the battery from
the equipment when not in
use.
s)Dispose of properly.
GENERAL SAFETY WARNINGS
FOR YOUR BATTERY CHARGER
WARNING: Read all
safety warnings and all
instructions. Failure to follow the
warnings and instructions may
result in electric shock, fire and/or
serious injury.
Save all warnings and
instructions for future
reference.
This appliance can be used by
children aged from 8 years and
above and persons with reduced
physical, sensory or mental
capabilities or lack of experience
and knowledge if they have been
given supervision or instruction
concerning use of the appliance
in a safe way and understand
the hazards involved. Children
shall not play with the appliance.
Cleaning and user maintenance
shall not be made by children
without supervision.
If the supply cord is damaged,
it must be replaced by the
manufacturer, its service agent or
similarly qualified persons in order
to avoid a hazard.
1. Before charging, read the
instructions.
2. Do not charge a leaking
battery.
3. Do not use chargers for works
other than those for which
they are designed.
4. Before charging, ensure your
charger is matching the local
AC supply.
5. For indoor use, or do not
expose to rain.
6. The charging device must be
protected from moisture.
7. Do not use the charging
device in the open.
8. Do not short out the contacts
of battery or charger.
9. Respect the polarity “+/-“
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SAFETY INFORMATION
when charging.
10.Do not open the unit and
keep out of the reach of
children.
11.Do not charge the batteries
of other manufactures or illsuited models.
12.Ensure that the connection
between the battery charger
and battery is correctly
positioned and is not
obstructed by foreign bodies.
13.Keep battery charger’s slots
are free of foreign objects
and protect against dirt and
humidity. Store in a dry and
frost-free place.
14.When charging batteries,
ensure that the battery
charger is in a wellventilated area and away
from inflammable materials.
Batteries can get hot during
charging. Do not overcharge
any batteries. Ensure that
batteries and chargers are
not left unsupervised during
charging.
15.Do not recharge nonrechargeable batteries, as they
can overheat and break.
16.Longer life and better
performance can be obtained
if the battery pack is charged
when the air temperature is
between 18
o
C and 24oC. Do
not charge the battery pack
in air temperatures below
o
4.5
C, or above 40.5oC. This
is important as it can prevent
serious damage to the battery
pack.
17.Charge only battery pack of
the same model provided by
SPEAR & JACKSON and of
models recommended by
SPEAR & JACKSON.
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BOX CONTENT
PARTS
1
Blade
2
Motor housing
3
Lock button
4
Blade sheath
5
Clamp knob
6
Battery pack
9
Battery pack release button
7
8
On/off switch
9
Lock-off switch
10
Battery charger
11
Shoulder belt
1235
10
14
11
8
6
If there are any parts missing, please call the customer helpline on 0345 605 2069
4
7
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Page 15
a
b
5
ASSEMBLE
Preparing To Assemble The Pole Hedge Trimmer
Always take care when removing the packaging to prevent damage to you
or to the pole hedge trimmer.
IMPORTANT! Before assembling the pole hedge trimmer, check all the
parts indicated in the manual are in the box. Inspect all the parts for signs
of damage. Do not assemble the pole hedge trimmer if you observe any
damaged components.
NOTE: Before using the tool, read the instruction book carefully.
Remove all parts of the pole hedge trimmer from the box and carefully
remove all packaging. Take care not to lose any instructions which may
be attached to the tool, these provide important information which will be
required while assembling the pole hedge trimmer.
TO ASSEMBLE THE POLE (See Fig. A1-A4)
Loosen the clamp knob (5) by turning anti-clockwise. Extend the
1
pole to expose the two small cylinders (b). Turn the clamp knob (5)
in a clockwise direction to lock the pole to avoid movement while
assembling.
Align and insert the extended pole into the machine head (See Fig.
2
A2).
A1
b
Tighten the sleeve (e) securely by turning clockwise.(See Fig. A3,
3
A4).
NOTE: Make sure that the sleeve is firmly tightened in place.
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a
A2
e
A3
A4
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ASSEMBLE
TO ASSEMBLE THE SHOULDER BELT (See Fig B )
Your pole hedge trimmer is supplied with a shoulder belt.
The shoulder belt is supplied with a quick release hook.
Connect the hook to the bracket of machine body located
before the handle.
B
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PREPARE
BEFORE PUT INTO OPERATION
1
CHARGING THE BATTERY PACK (See Fig. C1, C2, C3)
WARNING! The charger and battery pack are specially designed
to work together so do not attempt to use any other devices. Never
insert or allow metallic objects into your charger or battery pack
connections because of an electrical failure and hazard will occur.
NOTE:
a) Do not use any charger other than that specifically provided
for use with the equipment.
b) If the battery pack is very hot you must remove your battery
pack from the charger and allow time for the battery to cool
down before recharging.
c) The battery in your new tool is not charged when it leaves the
plant. Therefore it must be full charged before using the first time.
d) Please charge the battery to reach full or no less than half
charge before storage. If the tool will not be used for long
periods of time, charge the battery every 3-6 months.
CHARGING PROCEDURE
Connect the battery charger to the power supply, the green
light will turn on. Slide the battery pack into the charger to make
the connections(See Fig. C1). The green light will turn off, at
the same time , the red light will turn on to show charging has
started. When charging is completed, the red light will turn off
and the green light will turn on.
After fully charged, unplug the charger and remove the battery
pack for using. (See Fig. C2)
NOTE:
If the battery pack is locked in the charger, press the battery pack release
button and remove it.
WARNING! When battery charge runs out after continuous use or
exposure to direct sunlight or heat, allow time for the battery to cool down
before re-charging to achieve the full charge.
C1
C2
f g
C3
CHARGING INDICATOR
Light ON/OFF flash Status
Red on
Red flash
Green on
Green flash
INSTALL OR REMOVE BATTERY PACK (See Fig.D1, D2)
2
After recharging, insert the battery pack into trimmer’s battery port
(Fig.D1). A simple push and slight pressure will be sufficient.
Depress the battery pack release button to release battery pack
from your trimmer (Fig.D2).
NOTE: When removing the battery pack, hold it firmly to avoid
potential accidents.
Charging
Defective Battery
Fully Charged
Battery Hot/Cold Delay
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D1
D2
Release
button
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OPERATION
BEFORE STARTING YOUR POLE HEDGE TRIMMER
Remove the blade sheath as shown in Fig. E.
START OR STOP YOUR HEDGE TRIMMER (See Fig F)
Your trimmer is equipped with a lock-off switch.
Push the Lock-off button backwards; at the same time, press the
on/off switch to start you trimmer.
Release the on/off switch to stop your trimmer.
ADJUSTING THE POLE LENGTH (See Fig G)
To extend the pole, loosen the clamp knob (5) by turning a
nti-clockwise. Then the pole will slide freely.
To lock the pole to the required length, tighten the clamp knob (5)
by turning clockwise.
Loosen Tighten
Clamp knob
E
Lock-off
switch
On/off
switch
F
G
18
ADJUSTING THE MACHINE HEAD TO THE REQUIRED ANGLE (See Fig H)
Push the lock button of the machine head and then rotate the
machine head to the desired position.
Release the lock button again and check whether the button is
locked in place. (See Fig. H)
NOTE: The Machine head can be locked on 5 positions. (-30°, 0°, 30°,
60°, 90°) (See Fig. H)
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90°
Lock button
60°
30°
0°
-30°
H
Page 19
OPERATION
OPERATING THE POLE HEDGE TRIMMER (See Fig I1, I2, I3)
Always hold the trimmer with both hands and with the blade away
from you before turning it on.
When trimming new growth, use a wide sweeping action so that the
stems are fed directly into the blade.
Allow the cutting blades to reach full speed before cutting. When
operating, keep the cutting blades away from people and objects such
as walls, large stones, trees, vehicles, etc.
If the blade jam, immediately stop the trimmer. Release the switch
before attempting to clear jammed things from the cutting blades.
Do not attempt to cut stems that are too thick for the cutting blade.
I1
I2
I3
MAINTENANCE
WARNING!
Always remove the plug from the electrical socket before clean or repair.
1) Never use water to clean the unit.
2) Always clean the pole hedge trimmer immediately after use. Brush
the blade using a stiff nylon brush to remove any debris.
3) Always store the unit in a dry place.
4) Inspect the hedge trimmer before each use.
5) Have the unit professionally repaired if any damage occurs.
6) The blade rail should be cleaned and treated with fine lubricating oil
after each use.
7) Use the blade guard for transportation and storage.
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TECHNICAL DATA
Pole hedge trimmer S18EHP
Rated voltage 18V
No load speed 2800 /min
Cutting width 16 mm
Cutting length 450 mm
Telescopic tube range 85-125cm
Machine weight 3.5kg
Charger ACG18G25
Charger input 100-240V~50/60Hz 70W
Charger output 20V
Charging time 1 hr
Battery pack ABP118W2
Battery type Lithium-Ion
Battery capacity 18V
Accessories
Blade sheath 1
Battery charger 1
Battery pack 1
Shoulder strap 1
2.5A
2.0Ah, 36Wh
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TECHNICAL DATA
Noise Information
A weighted sound pressure L
A weighted sound power L
Wear ear protection.
Vibration total values (triax vector sum) determined according to EN 60745:
Vibration emission value: a
The declared vibration total value may be used for comparing one tool with another, and may also be used in a
preliminary assessment of exposure.
=2.2m/s2 Uncertainty K =1.5m/s²
h
=74.5dB(A) KpA=3.0dB(A)
pA
=83.04dB(A) KwA=3.0dB(A)
wA
WARNING: The vibration emission value during actual use of the power tool can differ from the
declared value depending on the ways in which the tool is used dependant on the following examples and other
variations on how the tool is used:
How the tool is used and the materials being cut or drilled.
The tool being in good condition and well maintained
To use the correct accessory for the tool and ensuring it is sharp and in good condition.
The tightness of the grip on the handles and if any anti vibration accessories are used.
And the tool is being used as intended by its design and these instructions.
This tool may cause hand-arm vibration syndrome if its use is not adequately managed.
WARNING: To be accurate, an estimation of exposure level in the actual conditions of use should also
take account of all parts of the operating cycle such as the times when the tool is switched off and when it is running
idle but not actually doing the job. This may significantly reduce the exposure level over the total working period.
Helping to minimise your vibration exposure risk.
ALWAYS use sharp chisels, drills and blades
Maintain this tool in accordance with these instructions and keep well lubricated (where appropriate)
If the tool is to be used regularly then invest in anti vibration accessories.
Plan your work schedule to spread any high vibration tool use across a number of days.
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TROUBLESHOOTING
The following chart lists problem symptoms, possible causes and corrective action, if your pole hedge trimmer does
not operate properly. If these do not identify and correct the problem, contact your service agent.
WARNING: Always switch the product off, disconnect it from power supply and let the product cool
down before performing inspection, maintenance and cleaning work!
Problem Possible cause Solution
Pole hedge trimmer does not
operate
Battery discharged Recharge battery; also see “
Charging The Battery Pack”
Battery not fully connected Ensure the battery pack release
Machine head not assembled well
with the pole
Pole hedge trimmer operates
intermittently
Motor runs but blades remain
stationary
Cutting blade hot Cutting blade dull Have blade sharpened
Cutting time per battery
charge too low
The blades are running slow Battery discharged Recharge battery; also see “
Battery charge indicator(a)
does not light up
Internal wiring damaged Contact Helpline
On/Off switch defective
Internal fault Contact Helpline
Cutting blade is damaged Have blade inspected/overhauled
Too much friction, due to lack of
lubricant
Too much friction, due to lack of
lubricant
Blade needs cleaning Clean blade
Battery not fully charged Recharge battery; also see “
Battery stored outside of battery
temperature
Mains plug of battery charger not
plugged in (properly)
Socket outlet, mains cable or
battery charger defective
button is fully locked
Check to see if the machine head
and the pole are assembled in
place. Follow step 2 in TO ASSEMBLE THE POLE.
0345 605 2069
0345 605 2069
Apply lubricant spray
Apply lubricant spray
Charging The Battery”
Charging The Battery”
Allow battery to warm naturally to
room temperature (within battery
operating temperature 10–45 ℃)
Insert mains plug (fully) into the
socket outlet
Contact Service Agent
ENVIRONMENTAL PROTECTION
Waste electrical products should not be disposed of with household waste. Please recycle where facilities exist. Check with your
Local Authority or retailer for recycling advice.
22
AFTER SALES SUPPORT 0345 605 2069
Page 23
WARRANTY
If your device develops a fault, please don’t hesitate to contact our customer service
department on 0345 605 2069, we can solve 80% of problems via the phone.
1. These warranty terms cover additional warranty rights and do not affect your
statutory warranty rights. All our products are covered by a 3 year manufacturer
warranty.
2. Claims must be accompanied by proof of purchase. This must be in the form
of a sales receipt or bank statement and must show that the product has been
purchased within the warranty period as described under point 1, from the retailer
that it was originally bought from. Please keep your receipt safe or staple it to the
back of this manual for future reference.
3. Our warranty covers problems caused by material or manufacturing defects, and
will result in the repair of these defects or replacement of the device with a like for
like or similar article.
4. Our devices have not been designed for commercial, trade or industrial
applications, any signs of use of the equipment in these application or equivalent
activities, invalidates the warranty.
5. The following are also excluded from our warranty:
1) Faults due to accidents, customer misuse or unauthorized repairs
2) Consumable Parts such as cutting line, plant protectors, handles, knobs,
extension cable and other accessories that are compatible with the product.
3) Failure due to lack of routine maintenance.
4) Failure as a result of not using the equipment in accordance with the manual and
safety instructions
5) The adjustment of cables, battery pack, chargers or switches.
Warranty claims should be submitted before the end of the warranty period, see point
1, but a paid service exists for repairs commissioned after this period. The original
warranty period remains applicable to the device even if repairs are carried out or
parts are replaced.
In such cases, the work performed or parts tted will not result in an extension of the
warranty period, and no new warranty will become active for the work performed or
parts tted.
If you have any problems or questions concerning your garden power tool, please
contact our after sales service at 0345 605 2069.
This device may be re-conditioned, like for like or upgraded replacement.
AFTER SALES SUPPORT 0345 605 2069
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