LET’S GET 
YOUR SMART MODEM 
CONNECTED
Quick start guide
Spark Smart Modem - VRV9517UWAC34
Contents
1 |
Setup your smart modem on Fibre |
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3 - 4 |
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1.1 |
How to connect your modem on a Fibre connection |
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3 |
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1.2 |
How to connect your landline on a Fibre connection |
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4 |
2 |
Setup your smart modem on ADSL/VDSL |
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5 - 6 |
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2.1 |
How to connect your modem on a ADSL/VDSL connection |
5 |
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2.2 |
How to connect your landline on a ADSL/VDSL connection |
6 |
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3 |
How to connect your devices |
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7 - 8 |
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3.1 |
Wireless (Wi-Fi) |
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7 |
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3.2 |
Wired (Ethernet) |
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8 |
4 |
Troubleshooting |
9 - 12 |
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4.1 |
Check and fix your internet using the Spark App |
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9 |
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4.2 |
What do the lights mean? |
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11 |
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4.3 |
Common issues |
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12 |
1Setup your Spark modem on Fibre
Things you’ll need from the box
Power supply unit |
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Blue ethernet cable |
Modem |
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1.1How to connect your modem on a Fibre connection
A.Plug the modem into a power supply
B.Connect the BLUE ethernet cable from the modem’s “FIBRE” port to the Fibre box’s port labelled “LAN1” or “GE1”
NOTE: The colour of the ports on the modem and the Fibre box (ONT) may not be the same as the
BLUE ethernet cable.
3
1.2 How to connect your landline on a Fibre connection
Fibre Box (ONT)
GE1/LAN1 GE2/LAN2 GE3/LAN3 GE4/LAN4
OR
If you have Integrated wiring |
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If you don’t have Integrated wiring |
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Locate a jackpoint within your |
OR |
From your Fibre box (ONT), plug |
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house and plug your phone |
your phone into the Fibre box’s |
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directly into the jackpoint |
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port labelled “POTS1” or “TEL1” |
How do I know if I have integrated wiring?
A.From your Fibre box (ONT), check if you have a cable coming out from “TEL1” or “POTS1”
B.If the cable is connected to a jackpoint or another device, this meansyou have “Integrated wiring”
4
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