Source Technologies STP.1120N User Manual
STp.1120n
User’s Guide
STp.1120n
User’s Guide
Source Technologies, LLC
2910 Whitehall Park Drive
Charlotte, NC 28273
Phone: 1.800.922.8501
Fax: 704.969.7595
www.sourcetech.com
Copyright
Copyright ©2012 by Source Technologies, LLC. All rights reserved.
No part of this document may be reproduced or utilized in any form or by any means
electronic or mechanical, including photocopying, recording or by any information
storage and retrieval system, without permission in writing from Source Technologies.
Published in the United States of America by:
Source Technologies, LLC
2910 Whitehall Park Drive
Charlotte, NC 28273
Author: Source Technologies, LLC
Notice
To the best of our knowledge, the information in this publication is accurate: however,
Source Technologies, LLC does not assume any responsibility or liability for the accuracy
or completeness of, or consequences arising from, such information. This document is
intended for informational purposes only. Mention of trade names or commercial
products does not constitute endorsement or recommendation for use by Source
Technologies, LLC. Final determination of the suitability of any information or product for
use contemplated by any user, and the manner of that use is the sole responsibility of the
user. We recommend that anyone intending to rely on any recommendation of materials
or procedures mentioned in this publication should satisfy himself as to such suitability,
and that he can meet all applicable safety and health standards.
All trademarks and registered trademarks appearing in this document are the property of
their respective owners.
Document Number: TP1000UG
Revision: B
STp.1120n User’s Guide
Agency Compliance
This product complies to the following:
CFR 47 Part 15, Class A Digital Device
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: 1) This device may not
cause harmful interference, and 2) this device must accept any
interference received, including interference that may cause
undesired operation.
This Class A digital apparatus complies with Industry Canada ICS003 class A requirements.
UL 60950-1 Safety of Information Technology Equipment Including
Electrical Business Equipment
CAN/CSA-C22.2 No.60950-1 Safety of Information Technology
Equipment Including Electrical Business Equipment
European Council Directive 2004/108/EC “EMC Directive”
EN55022, Emissions, Class A
EN55024, Immunity
EN61000-3-2, Harmonics
EN61000-3-3, Voltage Fluctuations and Flicker
European Council Directive 206/95/EC “Low Voltage Directive”
EN60950-1
IEC 60950-1 (CB Scheme)
IEC 60825-1 Safety of Laser Products (applies to barcode reader
option)
EN 300 328 V1.7.1 (2006-10) - Electromagnetic Compatibility and
Radio Spectrum Matters (applies to 802.11b/g wireless module
option)
EN45014 General Criteria for Suppliers Declaration of Conformity
Directive 93/68/EEC CE Marking
GOST-R (Russia)
A
R
12
WEEE Information for Source Technologies Customers and
Recyclers (Europe)
Under the European Union’s Waste Electrical and Electronic
Equipment (WEEE) Directive and implimenting regulations, when
customers buy new thermal printer equipment from Source
Technologies they are entitled to send the new equipment back for
recycling when this ultimately becomes waste.
Instructions to both EU customers and recyclers/treatment
facilities wishing to obtain disassembly information are provided by
following the link below:
http://www.sourcetech.com/support/recycling-disposal/weee
Directive 2002/95/EC Restrictions on the Use of Certain
Hazardous Substances in Electronics and Electric Equipment
(RoHS)
Directive 2002/96/EC Waste Electrical and Electronics Equipment
(WEEE)
Directive 94/62/EC Packaging and Packaging Waste
RoHS Compliant
Table of Contents
Table of Contents
1. Safety
Warnings and Cautions ........................................................................................1
General Safety Information ...................................................................................1
2. Overview
About the Printer ...................................................................................................3
Standard Features ................................................................................................6
Options .................................................................................................................7
Unpacking the Printer ...........................................................................................8
Checking the Contents .........................................................................................8
Specifications .......................................................................................................8
3. Connections and Setup
Connections ........................................................................................................11
Media Loading ....................................................................................................11
Media Hanger - Self-Centering ...........................................................................12
Media Hanger - Cantilever ..................................................................................19
Media Hub ..........................................................................................................27
Installing Ribbon .................................................................................................34
Configuring Media and Ribbon Settings ........................ .....................................39
Optional Rewinder ..............................................................................................42
Top-of-Form Sensor ...........................................................................................43
Removing Ribbon Wrinkle ..................................................................................48
Installing Cutter and Tray ...................................................................................51
Print Driver Installation .......................................................................................54
Printer Properties ................................................................................................80
Printing Preferences ...........................................................................................82
4. Menu System
Menu Overview ...................................................................................................87
Layout of the Display ..........................................................................................87
Home Screen ......................................................................................................88
Information Button .............................................................................................89
Feed Button ........................................................................................................93
STp.1120n User’s Guide
Menu ..................................................................................................................93
5. Cleaning and Maintenance
Overview ...........................................................................................................123
Intervals ............................................................................................................ 123
Supplies ............................................................................................................ 123
Cleaning the Automatic Loading Sensor ..........................................................124
Cleaning the Top-of-Form Sensor ....................................................................124
Cleaning the Label Low Sensor ........................................................................124
Cleaning the Printhead .....................................................................................124
Cleaning the Cutter ...........................................................................................125
6. Troubleshooting
Errors ................................................................................................................ 127
Warnings ..........................................................................................................128
Troubleshooting ................................................................................................ 128
Troubleshooting Print Quality ...........................................................................131
7. Terms and Definitions
Processing State ..............................................................................................133
Printer State ......................................................................................................133
Media Setup .....................................................................................................133
Basic ................................................................................................................. 133
Advanced ..........................................................................................................134
Tools ................................................................................................................. 138
Test ...................................................................................................................139
8. Appendix A
Symbol Sets .....................................................................................................141
Fonts .................................................................................................................142
Barcodes ..........................................................................................................144
STp.1120n User’s Guide
1 Safety
Warnings and Cautions
The following Warnings and Cautions are used throughout this manual:
Warning: Warnings alert you to possible safety risks.
Caution: Cautions alert you to the potential for equipment damage.
General Safety Information
Caution: This product is intended for indoor use only.
All service procedures should be done by properly trained and qualified service personnel.
Any on-site assembly required during the installation process must be performed by properly trained and
qualified service personnel.
The product must be connected to a properly grounded and appropriately rated AC receptacle using the
supplied cord set.
Caution: This product contains sensitive electronic components that could be damaged
if exposed to excessive force.
Caution: Use only factory-approved consumables and cleaning kits. Use of any non-
approved supplies could damage the product and void the warranty.
Caution: Do not connect the wireless antenna connection to any outside plant
connection.
1 STp.1120n User’s Guide
1 | Safety
This product must be connected to a properly grounded and appropriately rated AC
receptical.
Figure: 1 - 1 Caution - Hot
The printhead heats during printing. Do not touch.
STp.1120n User’s Guide 2
2Overview
About the Printer
Product Tour
The following illustrations show some of the features and available options for the
STp.1120n near edge printer.
Figure: 2 - 1 Front View
1
2
3
4
5
6
1. Touchscreen Control Panel
2. Power LED
3. Error LED
4. Cutter (Optional)
5. Cutter Tray (Optional)
6. USB Host Interface (Optional)
3 STp.1120n User’s Guide
2 | Overview
Figure: 2 - 2 Rear View
1
2
3
4
5
6
7
8
1. Wireless Antenna (Optional)
2. Reset Switch
3. GPIO Port (Optional)
4. Serial Port (Optional)
5. Ethernet/Network Port
9
10
6. USB Port
7. Power Switch
8. Fanfold Media Slot
9. Rear Compartment Vent
10.AC Power Inlet
STp.1120n User’s Guide 4
Figure: 2 - 3 Media Area
.
1. Power Ribbon Transport Assembly (Optional)
2. Ribbon
3. Media
4. Media Hanger
5. Printhead Carriage Assembly
6. Printhead Latch
7. Printhead Latch Lever
8. Rear Fanfold Media Access Slot
9. Platen Carriage Assembly
10.Media Width Guide Adjustment
Knob
11.Bouncer
12.Lower Fanfold Media Access
Slot
13.Power Media Rewinder
Assembly (Optional)
1
2
3
4
5
6
7
8
9
10
11
12
13
Overview | 2
5 STp.1120n User’s Guide
2 | Overview
Standard Features
The thermal printer has the following standard features:
Table 1: Standard Features
Features Descriptions
Max Print Speed 8 IPS / 203 mmps
Resolution 300 dpi / 11.8 dpmm
Memory 32MB Flash (8MB User Space) / 64MB DDR2 SDRAM
Printer Type • Direct Thermal
• Thermal Transfer (Optional)
Media Supply • Fan fold
• Roll-fed
• Die-cut
• Continuous Labels: perforated or continuous tag/ticket stock (8”
[203mm] roll max diameter on 1.0”, 1.5” or 3” [25mm, 38mm or
76mm] core).
Double-sided Top-of-Form
Sensor
Tear Bar Removable bar for tearing off gapped or continuous media.
Media Back Feed Capable of backing up at least 1.0” (for near edge printhead).
Control panel LED backlit color QVGA LCD with touchscreen.
Reset Button Inset on the rear of the unit for recovery or the resetting of the screen
LEDs Two LEDs on the front panel for Power and Error.
Power Switch Positioned on the rear of the unit.
Chassis / Media Cover Diecast construction with a clear side window.
Bar Codes See Appendix A
Fonts See Appendix A
Downloadable Font Types • True-Type Scalable
Adjustable position for center-biased stock:
• Label Gap
•Notch
• Reflective black mark on the bottom or the top of the form
calibration.
• Intellifont Scalable
• PCL Bitmap
Graphics Full support of PCL5e and GL/2 graphics capability.
STp.1120n User’s Guide 6
(Support for various host-based file fomats [PCX, BMP] are not part of
the PCL5e standard but are supported and converted by standard
applications)
Features Descriptions
Overview | 2
Industry Standard Printer
Language
Interfaces • USB 2.0 Device
Real Time Clock User replaceable battery
Printer Driver Supported
Operating Systems
Operating Temperature 32°F (0°C) to 104°F (40°C)
Supported Languages in the
Display
HP PJL, HP PCL5e, HP GL/2 and HP XL, printer languages with autolanguage select and extensions for barcode capabilities. Bi-directional
communications capability is also supported.
• LAN 10/100
• Windows XP
• Windows Vista
• Windows 7
Front panel languages are configurable via translation files which may
be loaded on the printer. Check with your distributor for the most recent
list of available translations.
Options
The following options are available:
• Thermal Transfer (Ribbon)
• Internal Power Rewind with Batch Rewind
• Media Present Sensor
• Peel and Present
• Media Cutter
• Media Cutter Tray
• Applicator Port (General Purpose I/O) and Serial Port (RS-232C)
• Wireless Module
•USB Host Port
• Audio Indicator
• Synchronized Media Hanger
• Media Hub with 1.0”,1.5” or 3” Media Hub Adaptors
• Non-US Power Cords
7 STp.1120n User’s Guide
2 | Overview
Unpacking the Printer
Upon receiving the printer, verify the box is undamaged. Carefully unpack the printer
from its packaging and visually check for any physical damage that may have occured
during shipment.
Checking the Contents
The contents may vary depending on your configuration. It is recommended that all
packaging materials be saved if the printer is to be shipped again. If the packaging
material is discarded, new packaging material may be available from your reseller.
• Printer
• Power Cord
• Driver CD
• Product documentation not included on the CD
• Accessories/Options
Additional items that may be required include the following:
• All Applicable Communication Cables
•Media
• Ribbon
Specifications
Print Characteristics
Table 2: Print Characteristics
4” Near Edge
Print Resolution 300 dpi (11.8 dpmm)
Max Print Width 4.27” (108.5 mm)
Max Print Speed 8 IPS (203 mmps)
Max Feed Speed 10 IPS (254 mmps)
Max Back-up Speed 5 IPS (127 mmps)
Media Width Range* 1” - 4.65” (25.44 mm - 118.1
mm)
Media Thickness Range* .003” - .010” (.076 mm - .254
Ribbon Width Range** 1” - 4.65” (25.44 mm - 118.1
Print Length .2” - 99” (5.08 mm - 2475.6
STp.1120n User’s Guide 8
mm)
mm)
mm)
*Media wound out.
**Coated side in or out.
Dimensions and Weight
Table 3: Dimensions and Specifications
Height Width Depth Weight
11.9 in (30.3 cm) 10.8 in (27.4 cm) 18.7 in (47.5 cm) 41 lbs. (19 kg)
Environmental
Table 4: Temperatures
Temperature Humidity
Operating 5°C to 40°C <=20% to 80%
Storage -20°C to 60°C <=35%
Thermal Shock 0°C to 60°C Ambient
Overview | 2
Print Driver Requirements
Table 5: Print Driver Minimum System Requirements
Minimum System Requirements
Processor / Speed 500 MHz processor
RAM 512MB
Hard Drive Space 6MB
Supported Operating Systems Windows XP - x86 & x64
Windows Vista - x86 & x64
Windows 7 - x86 & x64
Configuration Utility
Table 6: Configuration Utility Minimum System Requirements
Minimum System Requirements
Processor / Speed 500 MHz processor
9 STp.1120n User’s Guide
2 | Overview
Minimum System Requirements
Supported Operating Systems Windows XP - x86 & x64
Windows Vista - x86 & x64
Windows 7 - x86 & x64
Windows 2003 Server - x86 & x64
Windows 2008 Server - x86 & x64
Windows 2003 Server R2 - x86 & x64
RAM 256MB
Hard Drive Space 5MB
Minimum Screen Resolution 800 x 600
.NET Framework 2.0
STp.1120n User’s Guide 10
3 Connections and Setup
Connections
Power
To connect the printer to a viable power source, please follow the steps below.
Caution: Ensure the printer power switch is off before connecting the AC power and
data/network connectivity cables to the printer.
Caution: Adhere to all environmental requirements when installing and using the printer.
Use of the product in an unsuitable environment may affect print quality and the
durability of the printer and may void the manufacturer’s warranty.
1. Place the printer on a suitable level surface capable of securely supporting 50lbs.
2. Connect the AC power cord to the AC power inlet on the back of the printer.
3. Connect the AC power cord to AC utility power.
Data
Printer data connectivity can be accomplished by the following standard or optional
interfaces:
•USB
• Ethernet/Network
• Serial (Optional)
• GPIO (Optional)
Connect the appropriate interface cables for your network configuration.
Media Loading
The printer is designed to print with the media being center-biased. There are three
different media mounts available including two media hangers and one media hub.
The standard cantilever mount requires the manual center-alignment of the media.The
optional media hanger synchronizes the adjustment to facilitate the centering of the
media. The optional media hub is designed to center-bias the media as well.
Please consult your reseller to obtain the appropriate media.
Note: The printer should be connected to AC power and running during media loading.
11 STp.1120n User’s Guide
3 | Connections and Setup
1. Inside media adjustment lever
2. Paper Low Sensor (Optional)
3. Self-centering media hanger
4. Outside media adjustment lever
5. Media adjuster knob
1
2
3
4
5
Media Hanger - Self-Centering
Figure: 3 - 1 Self-Centering Media Hanger
Media core size:
• 3” (76.199mm)
Media roll diameter:
• Maximum -- 8”
Media Roll Width:
STp.1120n User’s Guide 12
Connections and Setup | 3
• Maximum -- 4.65”
Media thickness:
• .003” to .01”
Media dimensions:
• Minimum specifications - .5” H x 1” W
Note: Ensure there is no tape or adhesive residue on the media roll.
Installing Media for the First Time
1. Open the media cover.
2. Unlock the printhead mechanism by turning the printhead latch lever clockwise
about 190
Note: Do not unlatch the printhead mechanism.
Figure: 3 - 2 Unlock the Printhead Mechanism
°.
13 STp.1120n User’s Guide
3 | Connections and Setup
3. Center the media adjuster knob and pull it to widen the gap between the two media
adjustment levers.
Figure: 3 - 3 Self-Centering Media Hanger from Top
4. Rotate the outside media adjustment lever downward.
Figure: 3 - 4 Outside Media Adjustment Lever
STp.1120n User’s Guide 14
Connections and Setup | 3
5. Gently route the media core over the outside media adjustment lever onto the
media hanger.
Caution: Be careful not to damage the outside media adjustment lever.
Figure: 3 - 5 Media Installation
6. Rotate the outside media adjustment lever upward.
Figure: 3 - 6 Outside Media Adjustment Lever
7. Slide the media adjuster knob inward to center the media roll on the media hanger.
15 STp.1120n User’s Guide
3 | Connections and Setup
Note: Ensure the media roll turns freely. There should be .8mm to 1.5mm clearance
between the media adjustment levers and the media roll.
8. Rotate the media guide adjustment knob counter clockwise to widen the guides
until they are set slightly wider than the width of the media.
Figure: 3 - 7 Media Guide Adjustment Knob
9. Route the media under the bouncer and into the media guides.
Figure: 3 - 8 Media Guides
Media Guides
STp.1120n User’s Guide 16
Connections and Setup | 3
10.Press the pinch roller knob and slide the media .25 inches beyond the pinch roller.
Figure: 3 - 9 Pinch Roller
Pinch Roller Knob
Pinch Roller
11.Rotate the media guide adjustment knob clockwise to tighten the guides.
Note: Ensure the guides are neither too tight nor too loose on the media or print quality
will be affected.
Figure: 3 - 10 Tighten Media Guide Adjustment Knob
17 STp.1120n User’s Guide
3 | Connections and Setup
12.Rotate the latch lever counter-clockwise until the printhead mechanism is locked.
Figure: 3 - 11 Lock the Printhead Mechanism
Note: If the media has been installed properly and read by the autoloading sensor, it
should automatically feed under the printhead once the printhead carriage assembly has
been latched and locked. If the media does not automatically load, unlatch the printhead
assembly and manually feed the media under the printhead. Upon locking the printhead,
it would be beneficial to both feed the media by selecting the Feed button on the main
menu to properly set the next label and perform a Paper Calibration.
13.Set the Top-of-Form sensor
Note: Refer to the section called “Setting the Top-of-Form Sensor”.
STp.1120n User’s Guide 18
Media Hanger - Cantilever
Figure: 3 - 12 Cantilever Media Hanger
Connections and Setup | 3
1
2
3
1. Inside media adjustment lever
2. Cantilever media hanger
3. Outside media adjustment lever
Media Specifications
Media core size:
• 3” (76.199mm)
Media roll diameter:
• Maximum -- 8”
Media Roll Width:
• Maximum -- 4.65”
Media thickness:
• .003” to .01”
Media dimensions:
19 STp.1120n User’s Guide
3 | Connections and Setup
• Minimum specifications - .5” H x 1” W
Note: Ensure there is no tape or adhesive residue on the media roll.
Installing Media for the First Time
1. Open the media cover.
2. Unlock the printhead mechanism by turning the printhead latch lever clockwise
about 190°.
Note: Do not unlatch the printhead mechanism.
Figure: 3 - 13 Unlock the Printhead Mechanism
STp.1120n User’s Guide 20
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