This document uses the hinge of the phone to divide the phone into two portions. The portion of the
phone that contains the keypad will be referred to as the base. The portion of the phone that contains
the displays will be referred to as the flip. The basic disassembly and reassembly procedures will be
structured around these two distinct portions.
1.2 Using Hand and ESD Protection
When handling this product, keep all surfaces clean of dirt, dust, debris, and hand oil. Use
appropriate ESD precautions when working on this product. The use of finger cots or gloves, an ESD
mat, and an ESD wrist strap are required at minimum.
1.3 Protection of Displays, Lenses, and Windows
Any time the screen portion of a display assembly, the windows of a display cover, or a camera lens
is unprotected and exposed, add a protective film over the exposed part to reduce the amount of
dust, finger prints, debris, and/or damage that the part may obtain.
Whenever the phrase “pry tool” is used, a nylon pointer or a front opening tool may be used
depending on the user’s preference.
1.5 Tools and Equipment
The following tools and equipment should be available while performing the procedures.
Standard Tools
• Torque Driver
• Nylon Pointer
• Style 2A Tweezers – Rounded Tip
• Dental Hook
Product Specific Tools
• Torx size 6 Bit (T6 bit)
1.6 General Cautions
The following cautions are considered to be generic for all products and will not be repeated in the
Disassembly, Reassembly, and Replacements sections:
WITCH OFF THE PHONE AND REMOVE ANY MEMORY STICK BEFORE THE START OF THE DISASSEMBLY!
• S
EEP ALL CONTACT SURFACES CLEAN!
• K
E CAREFUL WHEN USING TOOLS LIKE THE DENTIST HOOK, TWEEZERS, PRY TOOLS, ETC. TO AVOID
• B
SCRATCHES OR DAMAGES TO THE EXTERIOR AND INTERIOR PARTS OF THE PHONE!
• B
E CAREFUL NOT TO DAMAGE ANY CONTACT SPRINGS!
EMEMBER TO REMOVE THE PROTECTION FOILS ON NEW PARTS SUCH AS THE FRONT COVER ANDLCD!
The following subsections make up the “Base Portion Disassembly” procedure. These subsections
are arranged in the order that they must be performed to properly disassemble the base portion of
this product. Before starting disassembly, check whether there is a protective film over the two
display windows. If one or both of the windows lack a protective film, clean the unprotected
window(s) and add a protective film.
2.1.1 Battery Door Removal
1. Position the phone with the battery door toward you.
2. Slide the latch on the system connector end of the
battery door in the direction shown.
3. Lift the end of the battery door containing the latch
about 30 degrees from the phone as indicated.
4. Pull the battery door away from the phone as
shown.
2.1.2 Battery Removal
All of the sections of the base portion disassembly preceding this section must be performed in
sequential order before the steps listed below can be performed.
NOTE!
DO NOT TAP THE PHONE AGAINST A HARD SURFACE
IN AN ATTEMPT TO GET THE BATTERY OUT.DAMAGE
TO THE PHONE MAY RESULT
1. Lift the end of the battery from the battery cavity
using the access point indicated. Use a pry tool if
needed.
2. Once the end of the battery being lifted is clear of
the battery cavity, lift the battery from the phone and
set it aside.
2.1.3 Outer Base Cover Removal
All of the sections of the base portion disassembly preceding this section must be performed in
sequential order before the steps listed below can be performed.
1. Close the flip and base portions of the phone
together.
2. Use a torque driver with a T6 bit to remove the four
screws indicated.
3. Insert the flat end of a pry tool in the seam near the
system connector where the inner and outer base
covers come together.
4. Gently slide the pry tool along the seam until you
reach the corner of the antenna cover. The two
base covers should now be unlatched along that
side.
5. Repeat the previous two steps on the other side of
the outer base cover.
6. Rotate the outer base cover up ~ 30 degrees from
the rest of the phone and pull the lifted end of the
outer base cover away from the phone to separate
the outer base cover from the phone.
NOTE!
THE VOLUME KEY, CAMERA KEY, ANTENNA COVER,
REAR SPEAKER BOX
WHILE REMOVING THE OUTER BASE COVER
, AND RF PLUG MAY FALL OUT
.
2.1.4 Antenna Cover Removal
All of the sections of the base portion disassembly preceding this section must be performed in
sequential order before the steps listed below can be performed.
1. Grip the antenna cover as indicated and rotate it
toward the circuit board to release the latches on
each side.
2. Remove the antenna cover by pulling the antenna
cover directly away from the edge of the circuit
board that it is adjacent too.
2.1.5 Circuit Board Removal
All of the sections of the base portion disassembly preceding this section must be performed in
sequential order before the steps listed below can be performed.
1. Insert the flat end of a nylon pointer between the
hinge cover and the portion of the flex film’s board
connection that overhangs the edge of the circuit
board.
2. Hold the circuit board in place and disconnect the
main flex film assembly from the circuit board by
twisting the nylon pointer as shown.
3. Rotate the black portion of the side key flex film’s
board connector 90 degrees toward the side key flex
film assembly.
4. Using style 2A tweezers, remove connection portion
of the side key flex film from its connector and
position it on the outside of the phone as indicated.
5. Lift the end of the circuit board, nearest the hinge,
up from the phone just enough so that the board is
clear of the two screw bosses.
6. Slide the lifted circuit board 5 or 6 mm towards the
hinge so that the edge of the board is clear of the
two tabs indicated.
All of the sections of the base portion disassembly preceding this section must be performed in
sequential order before the steps listed below can be performed.
1. Open the phone.
2. Slide the inner base cover directly away from the
metal hinge until the inner base cover is separated
from the flip portion of the phone.
The following subsections make up the “Flip Portion Disassembly” procedure. These subsections are
arranged in the order that they must be performed to properly disassemble the flip portion of this
product.
2.2.1 Perform Base Portion Disassembly
The base portion of this phone must be disassembled before the flip portion disassembly procedure
can be performed.
2.2.2 Outer Flip Cover Removal
The entire base portion disassembly must be performed before the steps listed below can be
performed.
1. Insert the tip of a pair of style 2A tweezers behind
the flip screw cover under the metal hinge as
shown.
NOTE:
FOR Z710, THE SCREW COVER HAS A NOTCH THAT
YOU SHOULD PUT THE TIP OF YOUR TWEEZERS IN TO
PRY IT OFF
5. Insert the flat end of a nylon pointer between the
inner and outer flip covers near where the screw
was located. Pry away from the display to loosen
the outer flip cover.
6. Insert the flat end of the nylon pointer in the gap and
slide it along the seam until you reach the furthest
end of the display area.
7. Repeat the previous two steps on the other side of
the flip.
8. Slightly lift the freed end of the outer flip cover and
wiggle the outer flip cover side to side to free it from
the flip.
All of the sections of the flip portion disassembly preceding this section must be performed in
sequential order before the steps listed below can be performed.
1. Remove the two screws indicated with a torque
driver and T6 bit.
2. Rotate the inner flip cover ~120 degrees from the flip
frame as shown.
3. Rotate the inner flip cover back down against the flip
frame and pull the hinge cover portion of the inner
flip cover through the opening between the hinge
and the metal hinge arm as shown.
The following subsections make up the “Flip Portion Reassembly” procedure. These subsections are
arranged in the order that they must be performed to properly reassemble the flip portion of this
product
3.1.1 Inner Flip Cover Installation
1. Verify that the receiver is installed in the inner flip
cover.
2. Make sure the camera, display, magnet, and
vibrator are installed in the flip frame.
3. Position the flex film on the camera side of the flip
assembly.
4. Push the hinge cover portion of the inner flip cover
through the opening between the hinge and the
hinge arm as shown.
NOTE!
BE CAREFUL TO NOT DAMAGE THE MAIN FLEX FILM
ASSEMBLY
.
5. Slide the inner flip cover over the hinge as shown.
6. Mate the inner flip cover and flip frame assembly so
that the features between the two components mesh
properly.
7. While holding the flip frame and inner flip cover
together, install two 1.6MM X 4.5MM screws where
shown with a T6 bit and torque driver set to 17
N*cm.
8. Position the flex film to the display side of the flip
assembly
.NON-VISIBLE DAMAGE TO
.
3.1.2 Outer Flip Cover Installation
All of the sections of the flip portion reassembly preceding this section must be performed in
sequential order before the steps listed below can be performed.
1. Make sure the main flex film assembly is connected
to the display assembly and flip flex film.
2. W710 only – Install the camera ring on the flip
frame as shown. Make sure the alignment peg goes
in the alignment hole.
3. Position the main flex film assembly behind the
hinge arm and form the loop shape shown.
NOTE!
AVOID OVERSTRESSING THE FLEX FILM WHEN
POSITIONING IT IN THE
VISIBLE DAMAGE TO THE FLEX FILM CAN OCCUR.
“LOOP” SHAPE.NON-
4. Rotate the hinge to the closed position.
5. Position the outer flip cover over the end of the flip
so that the alignment tabs on the outer flip cover line
up with the slots on the end of the flip assembly.
6. Press the end of the outer flip cover toward the
hinge until the seam along the end of the flip is flush.
11. Install two 1.6MM X 5.1MM screws using a T6 bit
and torque driver set to 17 N*cm.
12. Obtain two new flip screw covers.
13. Remove the protective covering from a new flip
screw cover and using style 2A tweezers, position
the screw cover so that its flange inserts in the
corresponding area under the hinge as shown.
14. Press in and down so that the screw cover slides
slightly toward the inner flip cover and seats itself.
The following subsections make up the “Base Portion Reassembly” procedure. These subsections
are arranged in the order that they must be performed to properly reassemble the base portion of this
product.
3.2.1 Perform Flip Portion Reassembly
The flip portion of this phone must be reassembled before the base portion reassembly procedure
can be performed.
3.2.2 Inner Base Cover Installation
1. Open the metal hinge and position the main flex film
assembly behind the hinge so it is held in the loop
shape shown.
2. Orient the inner base cover to the flip assembly as
shown.
NOTE! Be careful to not damage the main flex film
assembly when assembling the inner base
cover to the flip.
3. Work the looped portion of the flex film into its cavity
in the inner base cover so that the flex film does not
get caught by the indicated corner of the inner base
cover.
All of the sections of the base portion reassembly preceding this section must be performed in
sequential order before the steps listed below can be performed.
1. Using style 2A tweezers, position the board
connection end of the side key flex film assembly
out of the way as indicated.
2. Slide the system connector end of the circuit board
into the inner base cover so that the board is under
the two indicated alignment tabs.
3. Lay the circuit board down on the inner base cover.
Make sure the screw bosses go through the
corresponding opening in the circuit board.
4. Make sure the black portion of the side key flex’s
board connector is rotated towards the side key flex
film so that it forms a 90 degree angle to the circuit
board.
NOTE!AVOID OVERSTRESSING THE SIDE KEY FLEX FILM
WHEN POSITIONING IT IN ITS CIRCUIT BOARD
CONNECTOR
FLEX FILM CAN OCCUR
.NON-VISIBLE DAMAGE TO THE
.
5. Using style 2A tweezers, insert the side key flex film
assembly into its connector until the notches cannot
be seen.
6. Rotate the black portion of the side key flex’s board
connector back down onto the circuit board as
shown.
All of the sections of the base portion reassembly preceding this section must be performed in
sequential order before the steps listed below can be performed.
1. Insert the antenna cover’s large flat tab under the
circuit board as indicated.
2. While pushing the antenna cover toward the circuit
board, rotate the antenna cover so that its two tabs
insert under the inner base cover.
All of the sections of the base portion reassembly preceding this section must be performed in
sequential order before the steps listed below can be performed.
1. Make sure the volume and camera keys are in the
outer base cover as shown.
2. Make sure the phone lock key is in the position
shown.
3. If the rear speaker box is not installed, insert it into
the outer base cover as shown.
All of the sections of the base portion reassembly preceding this section must be performed in
sequential order before the steps listed below can be performed.
1. Obtain a battery and position it so that the battery’s
contact pads are aligned to the battery contacts in
the phone’s battery cavity.
All of the sections of the base portion reassembly preceding this section must be performed in
sequential order before the steps listed below can be performed.
1. Make sure the battery latch has been moved in the
direction indicated by the triangle that is on the latch
as shown.
2. Insert the two battery door tabs indicated into the
two slots in the outer base cover.
3. Lower the battery door onto the outer base cover
and snap it into place.
4. Press the latch on the battery door toward the hinge
as shown.
STACKED ON TOP OF EACH OTHER IN THE BATTERY
CAVITY
PRESENT, PERFORM THE LABEL REMOVAL
PROCEDURE BEFORE CONTINUING
1. If a new label has not been created yet, then do so
at this time.
NOTE!WHEN INSTALLING A NEW LABEL, BE VERY CAREFUL
TO AVOID TOUGHING THE CONTACTS OF THE
BATTERY CONNECTOR WITH THE ADHESIVE SIDE OF
THE LABEL
2. Using tweezers, orient the label as shown and place
the end of the label that is adjacent to the battery
contacts first. Then roll the rest of the label down
onto the floor of the battery cavity.
.IF THERE ARE ALREADY TWO LABELS
.
.
3. Once the label is correctly positioned, carefully
smooth it into place.
Starting at section 3.2.6, perform the remainder of the base
portion reassembly procedure.
Perform sections 2.1.1-2.1.3 of the base portion
disassembly procedure.
1. Make sure the phone lock key is in the position
shown. Remove the speaker box by gripping it near
the antenna and pulling it straight out of the outer
base cover.
2. Use style 2A tweezers to remove the volume key
from the outer base cover.
3. Use style 2A tweezers to remove the camera key
from the outer base cover.
4. Use style 2A tweezers to pull the RF Plug from its
hole in the outer base cover.
5. Insert the flat end of a nylon pointer where shown
and twist it to dislodge the phone lock key, then use
style 2A tweezers to remove it from the outer base
cover.
13. From the outside of the outer base cover, insert the
RF plug into its hole so that the outer surface of the
plug is flush with the outer surface of the outer base
cover.
14. Using style 2A tweezers, insert the camera key into
the outer base cover in the orientation shown.
15. Using style 2A tweezers, insert the volume key into
the outer base cover in the orientation shown.
16. Make sure the phone lock key is in the position
shown. Grip the speaker box near the antenna and
insert it straight into the outer base cover. If it does
not go in straight, it may knock out the RF plug or
volume key.
3. Obtain a new rear speaker box, rear speaker, rear
speaker adhesive ring, and rear speaker cloth.
4. Remove the adhesive ring from its protective
backing and place it into the rear speaker cavity in
the rear speaker box where indicated.
5. Place the rear speaker into the rear speaker cavity
in the rear speaker box and press on the edges to
make sure it sticks well.
6. Remove the protective cover from the rear speaker
flex and wrap it around the rear speaker box as
shown. Make sure the alignment pegs indicated go
through the alignment holes in the flex.
7. Remove the rear speaker cloth from its protective
backing and place it over the rear speaker in the
orientation shown. The final location is highlighted.
8. Make sure the phone lock key is in the position
shown.
9. Grip the speaker box near the antenna and insert it
straight into the outer base cover. If it does not go in
straight, it may knock out the RF plug or volume key.
Starting at section 3.2.5, perform the remainder of the base
portion reassembly procedure.
7. Make sure the phone lock key is in the position
shown.
8. Grip the speaker box near the antenna and insert it
straight into the outer base cover. If it does not go in
straight, it may knock out the RF plug or volume key.
Starting at section 3.2.5, perform the remainder of the base
portion reassembly procedure.
Perform sections 2.1.1-2.1.3 of the base portion
disassembly procedure.
1. Make sure the phone lock key is in the position
shown.
2. Remove the speaker box by gripping it near the
antenna and pulling it straight out of the outer base
cover.
3. The rear speaker flex is adhered to the rear speaker
box. Use style 2A tweezers to pull the rear speaker
flex off of the rear speaker box.
NOTE!
AVOID DAMAGING THE REAR SPEAKER BOX.
4. Use style 2A tweezers to remove the rear speaker
from the rear speaker box by inserting style 2A
tweezers at the location shown and prying the
speaker free.
9. Remove the protective cover from the rear speaker
flex and wrap it around the rear speaker box as
shown. Make sure the alignment pegs indicated go
through the alignment holes in the flex.
10. Remove the protective film from the rear speaker
cloth and position the cloth onto the rear speaker
box in the orientation shown. The final location of
the cloth is highlighted.
11. Firmly press on the edges of the cloth to make sure
it sticks well.
12. Make sure the phone lock key is in the position
shown.
13. Grip the speaker box near the antenna and insert it
straight into the outer base cover. If it does not go in
straight, it may knock out the RF plug or volume key.
Starting at section 3.2.5, perform the remainder of the base
portion reassembly procedure.
4. Obtain a new volume key and insert it into the outer
base cover so that it is oriented as shown.
5. Make sure the phone lock key is in the position
shown.
6. Grip the speaker box near the antenna and insert it
straight into the outer base cover. If it does not go in
straight, it may knock out the RF plug or volume key.
Starting at section 3.2.5, perform the remainder of the base
portion reassembly procedure.
Perform sections 2.1.1-2.1.3 of the base portion
disassembly procedure.
1. Make sure the phone lock key is in the position
shown.
2. Remove the speaker box by gripping it near the
antenna and pulling it straight out of the outer base
cover.
3. Insert the flat end of a nylon pointer where shown
and twist it to dislodge the phone lock key, then use
style 2A tweezers to remove it from the outer base
cover.
7. Make sure the phone lock key is in the position
shown.
8. Grip the speaker box near the antenna and insert it
straight into the outer base cover. If it does not go in
straight, it may knock out the RF plug or volume key.
Perform the reassembly procedure from section 3.2.5
4.10 Infrared Window
Perform sections 2.1.1-2.1.3 of the base portion
disassembly procedure.
1. Using style 2A tweezers, dislodge the end of the IR
window closest to the system connector opening in
the outer base cover.
2. With a nylon pointer, push on the IR window from
the outside of the outer base cover to remove it from
its hole in the outer base cover.
Perform sections 2.1.1-2.1.3 of the base portion
disassembly procedure.
1. Use style 2A tweezers to peel the SIM tape off the
shield can.
2. Obtain a new SIM tape.
3. Using tweezers, position the SIM tape as shown.
Line up the SIM tape with the shield can edges
indicated. The final location for the tape is
highlighted.
4. Rub over the surface of the SIM tape to make sure it
bonds well to the shield can.
Starting at section 3.2.5, perform the remainder of the base
portion reassembly procedure.
Perform sections 2.1.1-2.1.5 of the base portion
disassembly procedure.
1. Insert one side of a pair of style 2A tweezers under
the dome array as shown.
NOTE!DO NOT PRY AGAINST THE CIRCUIT BOARD
WHEN TRYING TO GET THE LIFTING OF THE
CORNER OF THE DOME ARRAY AND KEYPAD
STARTED
2. Lift the tweezers so that the corner of both the dome
array and keypad lift up from the circuit board.
3. Pull the dome array/keypad assembly away from the
circuit board until the assembly is separated from
the circuit board.
4. Use alcohol and a lint free cloth to clean any
adhesive residue off of the circuit board, but be
careful to not damage any of the components on the
circuit board.
1. Obtain a new dome array and remove the protective
film from its adhesive.
2. Position the dome array on the circuit board so that
the two dome array holes indicated line up with
holes in the circuit board. Make sure the LEDs on
the circuit board line up with their holes in the dome
array.
3. Except for the keypad, reassemble the phone by
performing the reassembly procedures starting at
section 3.2.3
4. Obtain a new keypad and remove the protective film
from its adhesive
5. Insert the navigation key end of the keypad first as
shown.
6. Lay the keypad down into its cavity in the inner base
cover as shown. Make sure it is completely within its
cavity.
7. Make sure there is not a gap at the top of the
keypad.
8. Press down on the entire keypad surface for 30
seconds to make sure it sticks well.
9. Obtain a new flip bumper and remove it from its
protective backing.
10. Position the flip bumper in the flip bumper cavity in
the keypad. Make sure the flip bumper is completely
in its cavity and not hanging over the side.
11. Press on the flip bumper to make sure it sticks well.
12. Obtain a new co-brand label and remove it from its
protective backing.
13. Position the co-brand label in the co-brand label
cavity in the keypad. Make sure the co-brand label is
completely in its cavity and not hanging over the
side.
14. Press on the co-brand label to make sure it sticks
well.
5. Using style 2A tweezers, position the screw cover so
that its tab goes into place under the hinge as
shown.
6. Seat the flip screw cover by pressing in and down
toward the main display.
7. Make sure the flip screw cover is fully seated and
that there are no gaps around it.
Starting at section 3.1.2, perform the remainder of the base
portion reassembly procedure.
4.20 Outer Flip Cover
Perform sections 2.1.1-2.2.2 of the base portion disassembly procedure.
Obtain a new Outer Flip Cover.
Starting at section 3.1.2, perform the remainder of the base portion reassembly procedure.
Perform sections 2.1.1-2.2.2 of the base portion disassembly procedure.
Obtain a new Camera Ring.
Starting at section 3.1.2, perform the remainder of the base portion reassembly procedure.
4.22 Inner Flip Cover
Perform sections 2.1.1-2.2.3 of the base portion
disassembly procedure.
1. Obtain a new inner flip cover.
2. Obtain a new inner flip cover tape and remove it
from its protective backing.
3. Position the inner flip cover tape where shown so
that the portion indicated goes over the foam. Make
sure the tape does not extend onto the display
window. Press on the tape to make sure it sticks
well.
4. Obtain a new receiver tape and remove it from its
protective backing.
5. Place the receiver tape as shown, making sure that
the hole in the receiver tape lines up with the hole in
the inner flip cover and that the tape extends onto
the foam around the display window. Make sure the
tape does not extend onto the display window.
6. Obtain a new receiver and position with the contact
finger side nearest to the display window. Make sure
the receiver lines up with the two alignment tabs
indicated.
7. Use the flat end of a nylon pointer to press on the
receiver so that it sticks well. Be careful to not press
directly on the contact fingers.
Starting at section 3.1.1, perform the remainder of the base
portion reassembly procedure.
11. Insert the receiver contact portion and the vibrator
contact portion of the flip flex assembly through their
openings in the flip frame as shown.
12. Remove the protective film from the back of the
receiver contact portion of the flip flex film.
13. Using a pry tool, press the receiver contact portion
of the flip flex film into place so that it adheres to the
flip frame as shown.
14. Fold the flip flex assembly onto the flip frame so that
it is positioned as shown.
15. Remove the protective film from the back side of
each of the side key portions of the flip flex and
position them in their flip frame cavities so that they
fit over the alignment pegs in the cavities.
16. Apply pressure to the side key portions of the flip
flex so that a good bond to the flip frame occurs.
14. Use a pry tool to press the receiver contact portion
down so that it sticks to the flip frame as shown.
15. Fold the flip flex assembly onto the flip frame so that
it is positioned as shown.
16. Remove the protective film from the back side of
each of the side key portions of the flip flex and
position them in their flip frame cavities so that they
fit over the alignment pegs in the cavities.
17. Apply pressure to the side key portions of the flip
flex so that a good bond to the flip frame occurs.
18. Using your finger or a nylon pointer, gently press up
on the portion of the flip flex film to which the
vibrator connects so that the flex film rises out of the
vibrator cavity.