This document describes the process used for software upgrades and how to
functionally test the mobile phone.
If there are any failures, the mobile must be repaired according to the troubleshooting
guide or sent to a higher repair level.
2 Test Procedure
To verify all components within the Mechanical repair package all tests must be
performed
2.1 Test flow
It’s OK to return the phone to the customer if the unit is passing these steps of testing
without any failures. If there are any failures, the phone must be repaired according
to the troubleshooting guide or sent to a higher repair level.
3 Pre-Test Preparations
3.1 Liquid Damage Inspection
Before any tests are performed, an inspection of the liquid intrusion indicator should
be made at the location shown. If the liquid intrusion indicator is red this is an
indication of possible liquid exposure. If the liquid intrusion indicator suggests liquid
exposure please consult your local company for additional handling instructions.
The following images show the location of the liquid intrusion indicator.
Update the handset with the latest signalling software using EMMA III.
3.2.1 Verify Software Version
To verify if the mobile needs new software, you have to check the Software Version
in the mobile. Current Software Versions are checked using the following steps:
1. Start the phone.
2. Press the following Navigation key and keypad sequence: → ∗ ← ← ∗ ← ∗
3. Select “Service Info”.
4. Select “Software info”.
5. Check the software file revisions on the display. (Contact your line supervisor to
determine what the latest SW revision is.)
6. Press “OK” to return to the “Service Info” menu.
3.2.2 Update Software Version
Update the software in the mobile by doing the following:
1. Attach a fully charged battery to the mobile.
2. Open the EMMA III application and log in.
3. Ensure the mobile is powered off.
4. While holding the “C” button, connect the mobile to the USB Flash Cable. (Once
the USB Icon appears in the EMMA III window you may release the “C” button.)
5. Select the appropriate protocol and follow the instructions.
NOTE! If the protocol has not been previously downloaded (Available locally)
select “Server search” for a complete list of script’s available.
If the phone lock is on for these models, you must use the Phone Lock View tool in
EMMA III to retrieve the 4 digit phone lock code which will then need to be reset
manually.
1. Attach a fully charged battery to the mobile.
2. Open the EMMA III application and log in.
3. Ensure the mobile is powered off.
4. While holding the “C” button, connect the mobile to the USB Flash Cable.
(Once the USB Icon appears in the EMMA III window you may release the “C”
button.).
5. When prompted, select “Phone Lock View”.
6. The program will display the current phone lock code.
7. To reset the phone lock code to “0000” enter the phone’s Menu and select
Settings/General/Locks/Phone Lock/Change Code (test SIM must be installed
in handset).
8. When prompted, enter the current phone lock code and then enter “0000” for
the new phone lock code.
9. Exit Menu.
4 Service Tests
NOTE! It is not necessary to have a SIM card inserted for the Service Tests.
1. Press the “On/Off” button to start the mobile.
2. The Service menu is entered using the following Navigation key and keypad
sequence: → ∗ ← ← ∗ ← ∗
3. Select “Service Tests” then press the “Select” key.
4.1 Main Display Test
NOTE! Minor variations in display brightness and color may occur between
phones. There may be tiny bright dots on the display. These are called
defective pixels and occur when individual dots have malfunctioned and
can not be adjusted. Two defective pixels are deemed acceptable.
To verify the display:
1. Select “Main Display” from the “Service Tests” menu and press the “Select” key.
2. The words “Main Display” will be splashed in the center of the screen and then
the display toggles between different test patterns. Make sure that there are no
missing segments and the colors/contrast are OK.
3. Press the “Back” key to return to the Service Tests menu.