Page 1
Process Flow, SP/Mech
Process Flow, SP/Mech
Applicable for T226, T230, T238
Contents
1
Abstract............................................................................................................................2
2 Process Flow ....................................................................................................................2
3 Process Descriptions .......................................................................................................3
4 Revision History ..............................................................................................................3
000 21-1/FEA 209 544/574 B
Sony Ericsson Mobile Communications AB
Approved according to 000 21-LXE 107 42/1
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Process Flow, SP/Mech
1 Abstract
This document describes the general processes the repair center should perform and the main
FEA documents that describe each process. The actual flow of a phone through a repair
center may vary.
2 Process Flow
Unit In
Pass
Arrival Test
Fail
Troubleshoot ing
Repair
Mandatory Hardware
Upgrades If Needed
Flash Software
Upgrade if Needed
Cause of Failure Not Found or Not
Reparable At This Level
Cause of Failure Not
Reparable At This Level
Update Label if
Needed
Fail
000 21-1/FEA 209 544/574 B
Final Test
Pass
Sony Ericsson Mobile Communications AB
Next Repair LevelUnit Out
2(3)
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Process Flow, SP/Mech
3 Process Descriptions
Process Key Reference Documents Comments
Unit In NA Process the phone according to local
requirements.
Copy user data from the phone
according to local requirements.
Arrival Test Test Instruction, SP/Mech Try to confirm the customer’s
complaint or identify a failure by
performing the functional tests.
Troubleshooting Trouble Shooting Guide, SP/Mech Try to determine the cause of the
failure.
Repair Working Instruction, SP/Mech Try to repair the phone.
Flashing the latest software into the
phone at this point may solve some
problems.
Mandatory Hardware
Upgrades if Needed
Flash Software
Upgrade if Needed
Update Label if
Needed
Final Test Test Instruction, SP/Mech Confirm that the phone works
Unit Out NA Load user data into the phone if
Next Repair Level NA If the cause of the failure cannot be
Product Change Survey, SP/Mech Replace parts as required.
Test Instruction, SP/Mech Flash the latest software into the
phone.
Working Instruction, SP/Mech Print and apply a new label if
required.
properly by performing the functional
tests.
needed.
Process and package the phone
according to local requirements.
found or is not reparable at this level,
then send the phone to the next repair
level, or return it to the customer at
the customer’s request.
4 Revision History
Rev. Date Changes / Comments
A 2003-08-05 Initial Release
B 2003-09-29 Corrected “Flash Software if Needed” to include “Upgrade
000 21-1/FEA 209 544/574 B
Sony Ericsson Mobile Communications AB
3(3)
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