Sony-Ericsson S700 Service Manual Trouble Shooting

Trouble Shooting Guide, Mechanical

Applicable for S700i, S700c

Contents

Explanations ....................................................................................................................2

1.1 Service functions in the software.......................................................................2

1.2 Misuse and other no warranty issues.................................................................2

1.2.1 Action ................................................................................................................ 2

1.2.2 Water indicator label .........................................................................................4

1.2.3 Action ................................................................................................................ 5

2 Appearance Problem ...................................................................................................... 6

3 Alert Problem ..................................................................................................................9

3.1 Vibrator .............................................................................................................9

3.2 Speaker .............................................................................................................. 9

4 Audio Problem ..............................................................................................................11

4.1 Receiver...........................................................................................................11

4.2 Microphone......................................................................................................11

5 Charging/Capacity........................................................................................................13

5.1 Charging .......................................................................................................... 13

5.2 Capacity...........................................................................................................13

6 Data Communication Problem .................................................................................... 13

7 Key/Flip..........................................................................................................................14

7.1 Keyboard .........................................................................................................14

7.2 Side keys..........................................................................................................15

7.3 Hinge ............................................................................................................... 16

8 LCD/Illumination.......................................................................................................... 18

8.1 LCD .................................................................................................................18

8.2 Illumination .....................................................................................................18

8.2.1 Main keyboard................................................................................................. 18

8.2.2 Navigation keys ...............................................................................................19

9 Network..........................................................................................................................20

10 On/Off ............................................................................................................................21

10.1 Battery .............................................................................................................21

10.2 On/Off key....................................................................................................... 21

11 Other ..............................................................................................................................23

11.1 Camera Problem .............................................................................................. 23

11.2 Camera shutter................................................................................................. 23

12 Software Problem..........................................................................................................25

13 Revision History............................................................................................................ 26

4/00021-1/FEA 209 544/89 A

Company Internal

 Sony Ericsson Mobile Communications AB

Approved according to 000 21-LXE 107 42/1

Trouble Shooting Guide, Mechanical

1 Explanations

1.1 Service functions in the software

The service menu will be accessed with the following key combination. Use the joystick.

⇒*⇐⇐*⇐*

They are as follows:

Service info

Service tests

Text labels

The phones software has a built in service functionality that allows you to test some of the phones functions. (See point 2 above) It looks like this:

Main display

Camera

LED/illumination

Flash LED

Keyboard

Vibrator

Earphone

Speaker

Microphone

Real time clock

FM radio (You need a headset to test)

Total call time

1.2 Misuse and other no warranty issues

Misuse is not covered by warranty. This chapter will explain what’s not covered by warranty. Phones that have been exposed to misuse will not be covered by warranty.

This means: if it is possible to repair the phone, the customer will have to pay for the repair. SEMC will not allow any of these phones to be claimed into WCMS. Some local perspectives may interfere with this. Please reference to local directives.

1.2.1 Action

Make a general visual inspection for misuse.

Below are some examples of what is not covered by warranty.

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Trouble Shooting Guide, Mechanical

Front window broken due to misuse.

LCD cracked due to drop.

Clear scratches

Mark after drop Plugs are not covered by warranty.

Corrosion components on the PCB.

System connector damaged by liquid

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Corrosion components on the PCB.

Components around system connector damaged by liquid

SIM reader damaged by liquid.

System connector pad(s) damaged by liquid

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Trouble Shooting Guide, Mechanical

1.2.2 Water indicator label

In the phone there is placed a sticker that can give you a hint to see if the phone is damage by liquid or not. This sticker is located near the type label (Fig. 1.2.1) and it is possible to see it without disassemble the phone.

Fig. 1.2.1

On the pictures below you will see the different between a sticker that has been in contact with liquid (Fig. 1.2.3) and with one that hasn’t (Fig. 1.2.2).

This sticker is ok

This sticker has not been in contact with liquid.

Fig. 1.2.2

This sticker is not

This sticker has been in contact with liquid. As you can see it has turn into a red or pink label. In this case you should check the phone for liquid damage (See point 1.2.2).

Note: There must be clear marks after liquid on the

PCB before rejecting the phone for repair.

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Fig. 1.2.3

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Trouble Shooting Guide, Mechanical

1.2.3 Action

Make a general visual inspection for corrosion or oxidation from liquid damage. No further action should be taken for a liquid damaged phone. Handle the unit according to local directives.

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Trouble Shooting Guide, Mechanical

2 Appearance Problem

• Make a general visual inspection for misuse, corrosion or oxidation from liquid damage according to point 1.2

• Check the Case LCD front (Fig. 2.1), the Case Key rear (Fig. 2.2), the Case LCD rear (Fig. 2.3), the Case Key front (Fig. 2.4) The Panel LCD rear (Fig. 2.3), the Panel LCD front (Fig. 2.4) and the battery cover (Fig. 2.2) for damage, scratches and if the parts fit correct. Replace the faulty component(s) if necessary.

• Check the Panel Camera, (Fig. 2.5) and the Cover Camera left and right (Fig. 2.5) for damage, scratches and if the parts fit correct. Replace the faulty component(s) if necessary.

• Check the button key (Fig. 2.4), the button LCD top, side and centre (Fig. 2.1), the button shutter (Fig. 2.6) and the button lock switch (Fig.2.7) for damage, scratches and if the parts fit correct. Replace the faulty component(s) if necessary.

• Check the panel IRDA (Fig. 2.8), the light guide (Fig. 2.7), the cover MS (Fig. 2.9), the cover system connector I/O (Fig. 2.10) and the cover R/F (Fig. 2.11) for damage, scratches and if the parts fit correct. Replace the faulty component(s) if necessary.

If the failure still occurs, handle the unit according to the local directives.

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Fig. 2.1 Fig. 2.2

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Trouble Shooting Guide, Mechanical

Fig. 2.3 Fig. 2.4

Fig. 2.5 Fig.2.6

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Fig. 2.7 Fig.2.8

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Trouble Shooting Guide, Mechanical

Fig. 2.9 Fig. 2.10 Fig. 2.11

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