Sony Ericsson DT590 User Manual

Page 1
Cordless DT590
MD Evolution Communication Platform
User Guide
Cover Page Graphic
Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings:
Width: 15,4 cm (Important!)
Height: 11,2 cm (May be smaller)
Left: -0,3 cm (Important!) This text should then be hidden.
?
Page 2
User Guide
EN/LZTBS 102 1964 R1C © Ericsson AB 2007
MD Evolution – Cordless DT5902
Page 3
Table of Contents
page
Welcome ..........................................................5
Important .........................................................9
DT590 General Description ............................22
Incoming Calls ...............................................37
Outgoing Calls ...............................................41
Outgoing Calls, Busy/No-Answer ...................45
During Calls ....................................................50
Phone Book ...................................................58
Call Forwarding Services ................................67
Voice Mail Services .........................................77
SMS Text Messages (optional) ........................95
Group Services ..............................................97
More Features on your Extension ................. 104
DT590 Adjustments .....................................122
Audible Signals ............................................135
MD Evolution Standard Services Prefixes ..... 137
Useful Hints ..................................................139
Installation ....................................................141
Reference .................................................... 147
Troubleshooting ............................................153
Glossary .......................................................155
Index ............................................................157
Table of Contents
3MD Evolution – Cordless DT590
Page 4
Table of Contents
MD Evolution – Cordless DT5904
Page 5

Welcome

Welcome
Welcome to the User Guide for the Cordless phone DT590 in the MD Evolution Communication Platform from Ericsson.
The User Guide describes the facilities of the MD Evolution Communication Platform and the Cordless phone DT590 with a default programming. There may be some differences in the way your phone is programmed. Please consult your system administrator if you need further information.
The latest version of this User Guide can also be downloaded from : http://www.ericsson.com/enterprise/
5MD Evolution – Cordless DT590
Page 6
Welcome

Copyright

All rights reserved. No parts of this publication may be reproduced, stored in retrieval systems, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher except in accordance with the following terms.
If this publication is made available on Ericsson media, Ericsson gives its consent to downloading and printing copies of the content provided in this file only for private use and not for redistribution. No parts of this publication may be subject to alteration, modification or commercial use. Ericsson will not be liable for any damages arising from use of an illegal modified or altered publication.

Warranty

ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.

Declaration of Conformity

Hereby, Ericsson Enterprise AB, S-131 89 Stockholm, declares that this telephone is in conformity with the essential requirements and other relevant provisions of the R&TTE directive 1999/5/EC.
Details to be found at: http://www.ericsson.com/sdoc
MD Evolution – Cordless DT5906
Page 7
Welcome

FCC Statement

FCC 15.105 Information to the user of a Class B device: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Privacy of communications may not be ensured when using this phone. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This device complies with FCC SAR limit of 1.6 W/kg. The highest SAR value measured when used at the ear is 0.081 W/kg. This device must not be collocated or operating in conjunction with any other antenna or transmitter.
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the rear side, underneath the battery of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
REN is N/A as this product is intended to be connected behind a FCC Part 68 compliant PBX system. It is not intended for direct connection to telephone network.
If this equipment cause harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
7MD Evolution – Cordless DT590
Page 8
Welcome
The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.
If trouble is experienced with this equipment, for repair or warranty information, please contact your Ericsson business partner : http://www.ericsson.com/solutions/enterprise/contacts/us.shtml. This equipment is not intended to be repaired by the customer (user). If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved
Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.
If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment that it does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or qualified installer.
This equipment is hearing aid compatible (HAC).
Electrical Safety Advisory : Electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC power sources. Customer is thus recommended to use a surge arrestor for the equipment that requires AC power.
MD Evolution – Cordless DT5908
Page 9

Important

Important
This section describes the information that is important to know before you use the DT590 phone, battery, charger and the functions described.
Note : This User guide describes the supported MD Evolution Communication Platform functions together with the most commonly used telephone specific functions. All telephone specific functions are listed in the menu structure, see section “Menu structure” on page 32.
Before using the DT590 the first time you have to charge and connect the battery, see section “Installation” on page 141.

Numbering Plan

In this User Guide, the listed prefixes and suffixes to access services, are those of the standard configuration of the MD Evolution Communication Platform. Prefixes and suffixes may, however, have been modified by your system administrator.
Suffixes are not dependant of the country, the services prefixes for the different countries are listed in the table “MD Evolution
Standard Services Prefixes” on page 137.
Note : Using the services offered by your DT590 extension is usually carried out by dialling the access prefixes assigned to the corresponding services. Most of the time, you will have a list of the prefixes applicable to your facility that was provided by your system administrator, if the list has been modified. If necessary, ask your attendants for additional information. Through their attendant's position, the attendants generally have access to an internal dialling plan in effect for your facility
9MD Evolution – Cordless DT590
Page 10
Important

Guidelines, Warnings and Precautions

Safety instructions

Save these instructions. Read these safety instructions before use !

Recommendations

Save this user guide. It includes important safety information and operating instructions. Save all instructions for future reference.
Before using the telephone, please follow the operating instructions and adhere to all warnings and safety precautions located on the product and in the user guide.
Always keep and handle your products with care and keep them in a clean and dust-free place. Proper use and care will prolong the products life. Use a soft absorbent tissue or cloth to remove dust, dirt or moisture.
Always ensure that the phone, battery and charger are used and operated in the intended environment for which they are designed.
Operate the phone in temperatures between 0°C to +40°C (32°F to 104°F).
Do not expose your products to liquid, moisture, humidity, solvents, strong sunlight, harsh environments or extreme temperatures, never above +60°C (+140°F), unless the product has been specifically designed and officially approved for such environments.
Exposure to heat may cause batteries to leak, overheat or explode, resulting in fire, burns or other injuries.
Do not put the product in the microwave oven : this may cause damage to either the oven or the product.
Do not attempt to disassemble or alter any part of the phone, the charger(s) or the battery-pack. Disassembly or alteration may result in electrical shock or irreversible damage to the equipment. Only a qualified service personnel or an authorized Ericsson partner should conduct internal inspections, alterations and repairs.
Do not expose your product to open flames or lit tobacco products.
MD Evolution – Cordless DT59010
Page 11
Important
Do not drop, throw or bend your products. This may cause malfunction or electric shock.
Do not paint your product.
Do not use your product in an area where a potentially explosive atmosphere exists, unless the product has been specifically designed and officially approved for such environments.
To avoid hearing impairment, accept the call before holding your product (or portable handsfree device) to your ear.
Do not allow heavy objects to fall on the telephone.
Do not use auxiliary equipment with the telephone which is not exclusively recommended by the manufacturer. The use of any auxiliary equipment not recommended by the manufacturer may result in fire, electric shock, or injury, and will void the warranty.
Connect AC (power supply) to the desktop battery charger only to designated power sources as marked on the product.
Clean the batteries using ethanol and isopropyl alcohol
Do not allow children to play with the product packaging material. Product packaging material is often small and may present a choking hazard.
Do not allow children to play with your telephone. It is not a toy. Children could hurt themselves or others. Children could also damage the telephone.

Disposing of the product

Your product should not be placed in municipal waste. Please check local regulations for disposal of electronic products.

Potentially Explosive Atmospheres

Turn the cordless telephone off when in an area with a potentially explosive atmosphere. It is rare, but the telephone or its accessories could generate sparks. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death.
Areas with a potentially explosive atmosphere are often, but not always, clearly marked. They include fueling areas, (such as gas stations), below deck on boats, fuel or chemical transfer or storage facilities, and areas where the air contains chemicals or particles (such as grain, dust, or metal powders).
Do not transport or store flammable gas, liquid, or explosives in any compartment of a vehicle which also contains the telephone and accessories.
11MD Evolution – Cordless DT590
Page 12
Important
In the U.S., vehicles powered by liquid petroleum gas (such as propane or butane) must comply with the National Fire Protection Standard (NFPA-58). For a copy of this standard, contact the National Fire Protection Association, One Battery march Park, Quince, Massachusetts 02269, Attention: Publication Sales Division.

Power supply

Connect the AC power adapter of the charging unit only to the designated power sources as marked on the charger.
Make sure the cord is positioned so that it will not be subjected to damage or stress.
To reduce risk of electrical shock, unplug the chargers from any power source before attempting to clean or move it.
The AC power adapters must not be used outdoors or in damp areas.
Never modify the cord or plug. If the plug will not fit into the outlet, have a proper outlet installed by a qualified electrician.
Limit the distance between the mains socket and the cordless phone when charging for easy accessibility.
As an energy saving measure, disconnect the charger from the main socket after charging.
When unplugging the mains adapter from the power outlet, make sure that your hands are dry and ensure that you hold the solid portion of the mains adapter.
Do not pull on cables.

Charging and batteries

Please read carefully the following important precautions before the first time use of the batteries. Make sure to understand and observe all cautionary instructions stated, so as to avoid any possible safety hazards that are caused by any misuse, misapplication or damage to batteries.
Only use batteries, mains adapters or desk and rack chargers designed for use with your product.
Use of power sources not explicitly recommended may lead to overheating, reduced battery performance, distortion of the equipment and fire or other damages.
MD Evolution – Cordless DT59012
Page 13
Important
Cordless phones are equipped with Nickel Metal Hydride (NiMH) batteries or Lithium Ion Lion batteries. In a complex infrastructure, the talk- and standby time may differ, due to the consequence of the increase in signaling.
The battery must always be completely charged (minimal 4 hours) before first time use.
The battery in your product is designed to withstand many charge cycles.
Use only the recommended charging equipment.
Improper charging can cause heat damage or even high pressure rupture.
Observe proper charging polarity.
Do not solder lead wires directly onto the battery.
Do not allow water to come into contact with the battery.
The initial charging of a NiMH battery will cause the battery to become warm. This is a normal effect of charging NiMH batteries.
The batteries are replaceable, however it is not the intention to do this frequently.
Only charge the batteries when placed in the phone.
Use only the specified battery-packs for your product.
Never heat or dispose of the battery into a fire, which, or else, may cause leakage, burst or fire.
Remove the carrying case from the product while in charger.
Do not cover the product while being charged. Do not charge the phone in a closed cabinet or drawer. The charging of the battery is a chemical process and causes the battery to become warm during charging. Make sure the environment in which the phone is charged, is well vented.
The cordless phone can be charged either when switched on or off.
Do not connect the battery's positive and negative leads altogether in any case.
Do not strike or drop the battery. It may cause damage to the battery.
Do not charge the battery under the temperature of +5°C (+41°F). Be sure to charge the battery between the temperatures of +5°C and +45°C (+41°F and 113°F). Charging beyond these conditions may impair the battery performance and shorten the life cycle.
13MD Evolution – Cordless DT590
Page 14
Important
Do not use battery packs from different types, brands or of different capacities.
The battery is to be stored in a dry cool place, with the ambient temperature around of +25°C (+77°F) for best performance.
The battery continues to discharge a minimal portion of its power, even if the product is switched off or the battery is removed.
Dispose the battery in accordance with all local regulations, applicable in your country.
Do not allow the metal contacts on the battery to touch another metal object. This could short-circuit and damage the battery.
Do not attempt to take a battery apart.
Do not disconnect the battery unless it needs to be replaced.
Do power the telephone off before removing the battery.

Warn in gs

•Smoke or fumes Stop operating the products and turn off immediately in case of smoke or fumes. Unplug the mains adapter and remove the batteries from the phone immediately. Continued operation may result in fire or electrical shock.
•LCD If the liquid crystal display breaks, avoid injury by not allowing the liquid crystal to come into contact with eyes, skin or mouth. Prevent the liquid crystal from leaking out of the broken glass.

Preventing malfunction

Never place the equipment in close proximity of electric motors,
MD Evolution – Cordless DT59014
Page 15
Important
Avoid accidental drop of the phone. Use the clip, security clip or carrying case specified for carrying purposes of the phone.
Avoid the phone being squeezed between furniture and your body when carrying the phone in your pocket or attached to clothing.

Exposure to Radio Frequency Signals (SA)

A cordless phone is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limit for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the US government and Canada. These limits are part of comprehensive guidelines and established permitted levels of RF energy for the general population. These guidelines are based on the safety standards previously set by both US and international standard bodies. These standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health.
The exposure standards for cordless phones employs a unit of measure known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC and Canada is 1.6W/kg averaged over one gram of tissue.
Tests for SAR are conducted using standard operating positions specified by the FCC with the phone transmitting at its highest certified power level in all tested frequency bands.
Although the SAR is determined at the highest certified power level, the actual SAR level of the phone while operating can be well below the maximum value. This is because the phone is designed to operate at multiple power levels. Before a phone model is available for sale to the public, it must be tested and certified to the FCC that it does not exceed the limit established by government-adopted requirement for safe exposure. The tests are performed in positions and locations (for example, at the ear and worn on the body) as
15MD Evolution – Cordless DT590
Page 16
Important
This device has been shown to be capable of compliance for localized specific absorption rate (SAR) for uncontrolled environment/general population exposure limits specified in ANSI IEEE Std. C95.1-1992 and had been tested in accordance with the measurement procedures specified in FCC/OET Bulletin 65 Supplement C (2001) and IEEE Std. 1528- 2003 (December 2003).
Most modern electronic equipment (for example, equipment in hospitals and cars) is shielded from RF energy. However, RF energy from cordless telephones may affect some electronic equipment.

Chemical Resistance

The alpha and numeric characters printed on the exterior of the cordless telephone have been tested and found resistant to chipping, fading or wearing off when the telephone is treated with common cleaners and disinfectants or perspiration.
The following chemicals have shown no harmful effect:
3% Hydrochloric Acid
M-alcohol (70% Methylated Ethanol)
60% Chlorhexidin 0.5mg/ml
Important: Acetone can be damaging to the plastic casing of the cordless telephone and should not be used.
The cordless telephone is one of the most innovative products ever developed. With it, you can maintain connectivity to traditional telephone services while remaining mobile around the work environment. For the safe and efficient operation of your telephone, observe the guidelines in this manual. Your cordless telephone is a radio transmitter and receiver. When it is on it receives and sends out radio frequency (RF) energy. The telephone operates in the frequency range of 1921.5 to 1928.5 MHz and employs commonly used modulation techniques.
Note: Read this information before using your cordless telephone.
MD Evolution – Cordless DT59016
Page 17
Important

Operation Procedures

In the U.S, cordless telephones are subject to the rules and regulations of the FCC. Following these rules will help to eliminate confusion, ensure the most efficient use of the existing frequencies, and result in a smoothly functioning radio network.
The following offenses are punishable by fine, imprisonment, or both:
Use of profane, indecent, or obscene language.
Transmission of a false distress signaler call.
Willful or malicious interference with any other radio communications.
Refusal to yield a channel or radio frequency when informed that it is needed for an emergency call. Emergency calls have priority over all messages.
Adjustment of the equipment by anyone other than a qualified licensed technician.

IC Requirements

The term “IC:” before the radio certification number only signifies that Industry of Canada technical specifications were met.

Warranty Notification

Do not disassemble the telephone. Disassembling the telephone voids the warranty. The cordless telephone consists of no consumer serviceable components. Service should be performed only by Authorized Service center.

Modifications

Modifications not expressly approved by Ericsson could void the user's authority to operate the equipment.
17MD Evolution – Cordless DT590
Page 18
Important

Intrinsic Safety

The DT590 phone is not specified as intrinsically safe, so do not use it in areas with a danger of explosion.

Preparing for Use

Before using the DT590 the first time you have to charge and connect the battery, see section “Installation” on page 141.
Note : Place the phone in the charger and charge it for at least one hour before using it the first time.

Coverage Area

Your organization’s premises are covered by a number of cells which form the coverage area. You can make and answer calls anywhere within this area, outside the area you will lose contact with the system.
Company coverage :
MD Evolution – Cordless DT59018
Page 19

PIN Code

Your phone is not provided with a preset PIN code. You should enter a personal PIN code to prevent misuse.

To change the PIN code

Route : Menu » Toolbox » Locks » Phone lock » On
¾ Press. º Select the “Toolbox” tab.
º ÜÛ Select the menu item “Locks” and confirm.
Important
º ÜÛ Select the menu item “Phone lock” and confirm.
The following options are available : On/Off
ÜÛ Confirm the selected the menu item “On”. ÜÛ Press.
Old code : New code(1) : New code(2) : is displayed.
¿ ÜÛ When using the phone for the first time, enter the
New code(2) and confirm.
¿ ÜÛ For changing the code, enter the current code (Old code) and
confirm.
¿ ÜÛ Enter the four digits of the new code (New Code(1)) and
confirm.
¿ ÜÛ Enter the new code (New Code(2)) again and confirm.
Either the new code is accepted or “Wrong Code!” is displayed. If “Wrong Code!” is displayed, you have entered a number that does not match the current code.
Note the new code for future use.
19MD Evolution – Cordless DT590
Page 20
Important
Note : If you enter an incorrect new code three times in a row, your phone leaves this menu option. To continue the operation, you have to enter the correct PIN code when “Authenticate - Enter PIN Code” is displayed.
In other situations, if you enter an incorrect code three times in a row, your phone is blocked and “Authenticate - Enter IPEI Code” is displayed. See section “IPEI Code” on page 20 to unblock your phone.

IPEI Code

The IPEI code is a unique code which has been assigned to your phone (International Portable part Equipment Identity).
If your phone is blocked because an incorrect PIN code has been entered three times, you can unblock it with the IPEI code.
The IPEI code of the cordless phone may be needed also to enable telephone network subscription.

Read out the IPEI code

*#06# Press.
A message box with “IPEI” is displayed followed by the IPEI number.
Note : Write down the IPEI code for future use. If you cannot retrieve the IPEI code, please contact your system administrator. Keep the IPEI code secret to prevent misuse of your phone.

Unblock the DT 590

¿ ÜÛ Enter the IPEI code and confirm.
The phone returns to the menu. Your phone is switched off.
MD Evolution – Cordless DT59020
Page 21
Important

Network (submenu option)

The submenu option Network should only be used for administration purposes by Ericsson service staff. Using this menu option may cause a logout from the DECT/GAP network, and no further calls will be possible.
Note : In case of a network unsubscription, the phone must be logged on again by a service technician.
21MD Evolution – Cordless DT590
Page 22

DT590 General Description

DT590 General Description
17
1 2
3
4
5
Network name
4736
13-May-04
08:15am
x
b
16
15
14
13
12
11
10
9
6
7
8
MD Evolution – Cordless DT59022
Page 23
DT590 General Description
1Volume Up
This button is used for increasing the ear piece volume and the loudspeaker volume in handsfree mode. See section “Adjust ear
piece volume” on page 122 and section “Adjust loudspeaker volume for handsfree speaking” on page 122.
2Volume Down
This button is used for decreasing the ear piece volume and the loudspeaker volume in handsfree mode. See section “Adjust ear
piece volume” on page 122 and section “Adjust loudspeaker volume for handsfree speaking” on page 122.
3 Loudspeaker
The loudspeaker is placed on the rear side of the handset. See section “Adjust loudspeaker volume for handsfree speaking” on page 122.
4 Off hook / Yes
This button is used for connecting calls, pressing briefly once in standby mode will open the call list. Always press this button to confirm choices when working in menu mode.
5 C (Clear) / Mute
Pressing this button in standby mode will mute the ringer signal, pressing it during a call will mute the microphone.
6 Microphone
Note that the microphone is placed on the bottom side of the handset, close to the charging connectors. (The three small holes to the left of the message key is a matter of design and has no functionality.)
7 Charger connectors
See section “Installation” on page 141.
8 R / Message key
With this key you put a call on hold (inquiry) and retake a call put on hold. Pressing this key in standby mode will result in an outgoing call to a specific extension number. If the “voice message” icon appears, you can enter your mailbox system to retrieve the voice message.
9 Handsfree key
Press the handsfree key to turn on the loudspeaker. See sections “Incoming Calls” on page 37, “Outgoing Calls” on page 41 and During Calls” on page 50.
23MD Evolution – Cordless DT590
Page 24
DT590 General Description
10 Keypad
In idle and number input mode : In standby mode, pressing the keypad briefly enters the digits 0 to 9 and the characters * and #. Pressing and holding the *-key will add a pause represented by a “-”.
In text input mode : When writing text messages and adding/editing names in the Phone Book, pressing keys 0 to 9, *, or # displays the first available character on that specific key. The marked character is selected after a time-out (3 seconds) or when another key is pressed. Pressing key 1 adds space between the characters and pressing the *-key switches between upper and lower case. The first character entered in a message, or when adding/editing a name in the Phone Book, will be an upper level character followed by lower level characters unless the *-key is pressed before entering the character.
11 Menu key
Pressing the menu key in standby mode will open the (integrated) “Phonebook” menu. During a call it will open the “3rd party” menu. If the key has been used to leave the menu mode, the last used menu will be opened.
12 Navigation key
Use this key to navigate in the menu and text modes. When the left navigation key is pressed in standby mode and during a call, the left-most menu tab is highlighted. When the right navigation key is pressed, the right-most menu tab is highlighted. Navigation key up and navigation key down is used for navigating up/down in the menu.
13 On/Off / On hook / No
This button is used for disconnecting calls and returning to the previous screen. Pressing the button for more than 3 seconds will switch the handset on/off.
14 Headset connector
The headset connector is used for connecting a headset and can also be used for connecting a data cable for downloading software and other data to the handset.
15 Display
The full graphic type display is 101 pixels wide and 80 pixels high with white backlighting that can be switched on/off or set to automatic. It is also possible to change the display contrast. See sections “Display Backlight” on page 129, “Display Contrast” on page 130.
MD Evolution – Cordless DT59024
Page 25
DT590 General Description
16 Ear piece
Please note : The phone may retain small magnetic
pieces around the ear piece region.
17 LED
Ringing, message waiting, battery low, exit cover area.
Case
The case is made of durable PC/ABS plastic.
Antenna
The antenna is integrated into the handset.
Clip
The clip on the back of the handset is used for fastening the handset to a belt or similar.
Battery
The battery is a rechargeable Li-Ion battery placed under a battery cover and connected to the handset in such a way that improper contact is not possible. By placing the handset in the charger, an empty battery can be charged within four hours.
25MD Evolution – Cordless DT590
Page 26
DT590 General Description

Display Info

The display gives you visual feedback on all actions that you perform, and also textual warnings. In standby mode, the display normally shows the owner identity.

The DT590 display

Menu tabs
Brown
4736
12-May-04
lg
08:15am
X3pm2nqt
The following display examples show the different states of your phone :

Idle phone

Depending on the status and settings of your phone, different information can be shown.
Normal
User identity (name) User identity (number)
Date Key lock, Alarm icon, and current time
Info row (icons)
Brown
4736
12-May-04
08:15am
Xt
“Brown” is the programmed name in your network. The second row shows your extension number. The third and fourth row show the current date and time. The icons for key lock and alarm would appear on the fourth row. The fifth row (info row) shows icons for signal strength, messages, battery status, etc.
MD Evolution – Cordless DT59026
Page 27
DT590 General Description

Outgoing call

Normal outgoing call : When you make an outgoing call, both the traffic state and the
dialled number or name are displayed :
Calling
3234
X3 t
When the outgoing call is answered :
01:03
3234
Duration time
X3 t

Incoming call

Normal incoming call : If available, the number or the name of the caller is displayed.
Internal call
Smith
Xt
External call
0022281100
Xt
27MD Evolution – Cordless DT590
Page 28
DT590 General Description
Diverted call : A diversion indicator before the number or name informs you that
the call is diverted to your phone. For example, the display shows that the number of Mr. Smith was dialled, but the call was diverted to you :
Internal call
Smith
B
3234
Xt

System connection messages

No system Out of coverage
No access Access indication
The phone is not in contact with any system. Please ask your system administrator to log on the phone.
Note : When reentering the coverage area, it can take a couple of minutes before the phone has automatically registered into the system.
Your phone has contact with a system, calling is not allowed.
External call
Smith
B
00022281100
Xt
MD Evolution – Cordless DT59028
Page 29

Menu tabs

DT590 General Description
1
2
3
4
5
6
7
8
Phonebook
The “Phonebook” menu contains all names/numbers in the integrated Phone Book.
Message
The “Message” menu contains all message handling such as listening, reading, writing, and sending messages.
Call info
The “Call info” menu contains call lists and call time.
Call service
The “Call service” menu contains absent handling and diversion of calls.
Toolbox
The “Toolbox” menu contains a calculator, alarm clock, and personal handset settings such as changing the ringer volume, selecting the language etc.
3rd party
The “3rd party” menu contains all functions for calls where a third (or more) party is involved.
Ongoing call
The “Ongoing call” menu contains shortcuts to the message menu and to the call list, and possibility to change to DTMF signalling mode etc.
User busy
In the “User busy” menu, camp-on on PBX internal calls can be initiated if the called person is busy, or callback when the called line is no longer busy.
9
Call waiting
In the “Call waiting” menu information of the caller (if available) can be found if camp on is initiated by another party. A call waiting can also be picked up on another line while maintaining the first connection.
29MD Evolution – Cordless DT590
Page 30
DT590 General Description

Display icons

X
g
n
t
u
q
m
V
Signal strength
The Signal strength indicator is on when your phone is connected to the system. The bars indicate reception quality.
Alarm clock
The Alarm clock icon is visible when the alarm clock is set.
Ring signal muted
The Ring signal muted icon is on when the mute button is pressed and “Mute ringer?” is selected.
Battery
The battery icon is always shown in the display in standby mode. When the level is low it is time to charge the battery.
Low battery
The low battery icon is shown when the battery has 10% of its capacity left. The icon is flashing when the battery capacity is equal to or lower than 5%.
Handsfree speaking
The handsfree speaking icon is shown when the handsfree operation is activated.
Voice message
The voice message icon indicates that a new voice message has arrived. The icon remains in the display until all new messages in the inbox are heard.
Tex t m es s age
The text message icon indicates that a new text message has arrived. The icon remains in the display until all new messages in the inbox are read.
l
P
A
B
Key lock
Keys are locked.
Headset
The headset icon indicates that a headset is connected to the phone.
Microphone muted
The microphone muted icon indicates a muted microphone.
Redirected call
The redirected call icon indicates that the incoming call is redirected from another phone.
MD Evolution – Cordless DT59030
Page 31
DT590 General Description
3
C
Call info
The call info icon indicates that there are new missed calls in the call list. The icon remains in the display until the calls are checked and either answered or rejected.
Search Phonebook
The search Phonebook icon is visible when it is possible to press the navigation key up/down and search for a name/number in the integrated Phone Book.
-> Diversion indicator
When the diversion indicator is displayed before a name or number it indicates that the phone is diverted to another extension.
i o
j
DU
r
s
w
Answered call
Outgoing call
Missed call
Menu pointer
The menu pointers are visible when it is possible to press the navigation key up/down to access more options or information.
Radio button
The radio button icon is visible when you can select an option.
Radio button selected
The radio button selected icon indicates a selected option.
Ringer volume
The ringer volume icon shows the selected ringer volume.
31MD Evolution – Cordless DT590
Page 32
DT590 General Description

Menu structure

The available phone-specific functions and network functions can be accessed via the DT590 menus.
º Press to access the “on hook” menu when in idle mode or to
access the “off hook” menu during a call (see below).
Menu structure
Options available when “on hook”
Phonebook Call service Toolbox
Call Add contact Edit contact Delete contact Open central
Options available when “off hook”
3rd party
Call 3rd party Switch call Transfer
***
Add to conf. End new call
Message
m
Voice
Inbox
*
Send*
*
Move within a menu
º
ÜÛ Make selection. Move to submenu.
ÚÙ Move to previous menu.
½
Move to idle display.
¾ Access the menu.
Phonebook
Call
***
***
***
Add contact Edit contact Delete contact Open central
*
***
Call info
Missed calls Call list Call time
.
Ongoing call
Audio transfer Message
Call list Long DTMF Short DTMF Send pause
Absence Divert
***
***
***
User busy Call waiting
Call waiting Call back
Alarm clock Calculator Sound & Alerts Display Network Time & Date Locks Answering mode Language In charger mode Master reset
***
***
Info
***
Switch
***
Note :
* Optional, only applicable in conjunction with the Integrated Messaging Server, ***This feature is not supported.
MD Evolution – Cordless DT59032
Page 33

Navigation keys

DT590 General Description
1
Confirm
Left
Clear/Exit
ÜÛ
Up
ÚÙ
Back to previous menu/No
º
½
Down

Phonebook tab

Note : * Optional, only applicable in conjunction with the Integrated Messaging Server

Message tab

¾
CallPhonebook Add contact
Edit contact
Delete contact
Open central*
New From call list
Entries in the Central Phonebook
Right
Menu key
2
Message
m
Voice
Inbox*
Send*
Note : * Optional, only applicable in conjunction with the Integrated Messaging Server
(Access to your voice mailbox)
(The last 10 received messages)
Unsent New Outbox
33MD Evolution – Cordless DT590
Page 34
DT590 General Description

Call info tab

3
Call info
Missed calls
Call list
Call time
(Missed calls in separate list)
(The last 20 calls - dialled, incoming, missed)
(Accumulated outgoing call time and for the last call)
MD Evolution – Cordless DT59034
Page 35
5
Toolbox

To o l b o x t a b

Alarm clock (Set, Clear)
Calculator
Sound & Alerts
Display
Network
Time & Date
Locks
Answering mode
Language (11)
Ringer volume (Voice, Mail, Alarm)
Vibrator alert (On/On when silent/Off)
Ring signals
Alarm signal
Message alert
Key sound
Backlight (On/Off/Automatic Contrast Popup info (Enable/Disable)**
Subscribe Select Priority Rename subscr. Unsubscribe
Time format Date format
Key Lock (Automatic/Off) Phone lock (On/Off)
Any key (On/Off) Auto answer (On/Off)
)
DT590 General Description
Internal External Callback
Mail Voic e
Silent Click To ne
Low 1 Low 2
Medium 1 Medium 2 High 1 High 2 Mix 1 Mix 2 Melody 1 to 6 User 1 to 10
None Click
Tone Low 1 Low 2 Medium 1 Medium 2 High 1 High 2 Mix 1 Mix 2 Melody 1 to 6 User 1 to 10
In charger mode
Master reset
Redirect Off
Settings only All
Note : ** This feature is not supported
35MD Evolution – Cordless DT590
Page 36
DT590 General Description

Ongoing call tab

7
Ongoing call*
Message

DT590 Switching On/Off

Switch on

ÚÙ Press and hold at least 3 seconds until the display lights up.
If the phone does not switch on or the battery icon starts flashing, the battery is low. Charge the battery.
Note : If the signal strength icon is off and the message “No system” or “Searching” is displayed, you cannot make or answer calls.

Switch off

Note : During calls, you cannot switch off your phone.
ÚÙ Press and hold at least 3 seconds until the display turns
blank.
MD Evolution – Cordless DT59036
Page 37

Incoming Calls

Incoming Calls
A ringing signal indicates an incoming internal or external call. You can also see who has called you in the Call list.

Answering Calls

The ringing type tells you whether the call is an internal, external or callback call and the display indicates the number of the incoming call.
If the number is stored in the integrated Phone Book, the associated name is shown instead.
ÜÛ Press to answer.
If you do not answer the call, the number is stored as a missed call in the Call info/Missed calls and you are asked “Check Who Called?”. See section “Call Info” on page 39.
Note : Calls can be answered at any time, whether you are programming, keying in a number, etc.

Handsfree

¼ Press to answer the call in handsfree speaking mode.
You are connected to the caller via the loudspeaker and microphone.
37MD Evolution – Cordless DT590
Page 38
Incoming Calls

End the call

ÚÙ Press.

Mute ringing sound temporarily

If the phone rings or a warning sounds at an inconvenient moment, you can temporarily suppress the sound :
½ Press to turn off the ringing for the moment.
The ring off icon appears. All alert signals will silence for this specific call. But even with the
sound off, you can still answer the call. The warning light keeps flashing. If you do not answer the call, the number is stored as a missed call in the Call info/Missed calls. To turn off the ringing sound permanently, see section “Volume Control” on page 122.

Change answ ering mode

The phone can be set to answer a call automatically or by pressing any key.
Note : The auto answer mode is only useful when a headset is connected.
Route : Menu » Toolbox » Answering mode
¾ Press. º Select the “Toolbox” tab.
º ÜÛ Select the menu item “Answering mode” and confirm.
The following options are available :
Any key (press any key to answer the call)
Auto answer (the call is automatically connected when the headset is in use)
º ÜÛ Select “Any key” or “Auto answer” and confirm. º ÜÛ Select “On” or “Off”and confirm.
MD Evolution – Cordless DT59038
Page 39
Incoming Calls

Call Info

The Call info gives you information about missed calls, the call list and the call time.

Missed calls

The last 10 incoming and missed calls are stored in the Missed calls list.
The calls are marked with the following icon :
Missed call
j

Call list

The last 20 calls (10 dialled and 10 incoming/missed calls) are stored in the Call list.
The different call types in the Call list are marked with the following icons :
Incoming call
i
Outgoing call
o
Missed call
j
When there are new unanswered calls, the call info icon is displayed and the display shows : “Check Who Called?”.
ÚÙ Press if you do not want to return a call.

To return an unanswered call

ÜÛ Press briefly.
The Missed calls list with the dialling numbers or, if available, with the names from the integrated Phone Book appears.
º Scroll until you have the correct number or name.
ÜÛ Press to call the selected number.
Tip : If you press the C/Mute key instead of the Yes key, you can remove the number from the list.
39MD Evolution – Cordless DT590
Page 40
Incoming Calls

To return any call

The last 20 calls (10 dialled and 10 incoming/missed calls) are stored in the Call list. You can access the Call list via the Call info menu.
Route : Menu » Call info » Call list
¾ Press. º Select the “Call info” tab.
º ÜÛ Select the menu item “Call list” and confirm.
The Call list is displayed.
º Scroll until you have the correct number or name.
ÜÛ Press to call the selected number.
You can permanently store the numbers from your Call list in your integrated Phone Book. See section “Add Numbers from Call List” on page 64.

Call Pick-Up Individual

When your extension is idle, you may also answer a call that is ringing for another extension, without having to change extensions.
13 Dial the prefix "13" for the call pick-up service.
¿ Next, directly dial the directory number that is ringing
ÜÛ Press to call the selected number.
Note : Certain extensions (such as yours) may possibly be equipped with permanent protection against call pick-up. If this is the case, this service will obviously be refused on these extensions (and vice-versa).
MD Evolution – Cordless DT59040
Page 41

Outgoing Calls

Outgoing Calls
Sometimes you make a call but the person is not available. These functions will help you in your attempts to establish contact with the called party.
You can also make a call via the Phone Book, see section “Phone
Book” on page 58.

Making Calls

¿ Enter the desired number.
The number is displayed.
ÜÛ Press when the number is correct.
Your phone will go off hook and dial the number. The name of the called party is displayed if connecting line information is available.
Notes :
Correct a wrong entry by pressing the C/Mute key.
If you decide not to make the call while keying in the number, press the NO key to stop.
If you receive a call while keying in the number, simply press the Yes key to answer.
You can make your calls faster by using abbreviated numbers or dial-by-name. See section “Abbreviated
Numbers” on page 43.
41MD Evolution – Cordless DT590
Page 42
Outgoing Calls

Handsfree

While you are waiting for a connection, dial tone or during the call :
¼ Press to switch the call to handsfree speaking mode.
You are connected to the caller via the loudspeaker and microphone.

To end calls

ÚÙ Press to end the call.
The duration of the call is displayed.

Redial Last External Number

When you initiate an external call, the system automatically stores all dialled digits, irrespective of whether the call was successful or not.
11 ÜÛ Press to redial the last dialled external number.
The display will show the dialled number.

Redial Call List Number

The last 20 dialled, received, and missed numbers are stored in the Call list. If a number occurs more than once, the last time stamp is shown. You can dial one of these numbers by selecting the number from the Call list.
ÜÛ Press.
The Call list appears.
º Scroll until you have the correct number or name.
ÜÛ Press to call the selected number.
Tip : If you press the C/Mute key instead of the Yes key, you can remove the number from the list.
MD Evolution – Cordless DT59042
Page 43
Outgoing Calls
You can also access the Call list via the Call info menu.
Route : Menu » Call info » Call list
You can permanently store the numbers from your Call list in your integrated Phone Book. See section “Add Numbers from Call List” on page 64.
For more information about the Call list, see section “Call Info” on page 39.

Abbreviated Numbers

By using abbreviated numbers, you can make calls simply by pressing a few keys. Frequently used external numbers are stored as common abbreviated numbers in the exchange.
External numbers are stored centrally in your MD Evolution Communication Platform. Common abbreviated numbers can be dialled from every extension that has the authority to do so
Usually, you will have access to a general list of abbreviated numbers valid for all users in your facility.
Additionally, based on your user rights, you may also have access to a personal list of 20 abbreviated numbers that are either personal, or shared among a restricted group of users.
All of these abbreviated numbers are managed by your system administrator or possibly your facility's attendants. Contact them as needed.
To contact an external party using abbreviated numbers :
2¿ Enter the abbreviated number
Please refer to your telephone directory.
ÜÛ Press to make the call
The call is then established just as if you had manually dialled the external party's number.
43MD Evolution – Cordless DT590
Page 44
Outgoing Calls
Notes :
A personal abbreviated number accepts values from 00 to
19. An abbreviated number on the general list is usually from 200 to xxx.
An abbreviated number is generally complete. It may also be incomplete, in which case you will need to complete the number by dialling the rest manually. This may, for example, allow you to access a series of numbers using just one abbreviated number
MD Evolution – Cordless DT59044
Page 45

Outgoing Calls, Busy/No-Answer

Outgoing Calls, Busy/No-Answer
Sometimes you make a call but the person is not available. These functions will help you in your attempts to establish contact with the called party.
You can also make a call via the Phone Book, see section “Phone
Book” on page 58.

Automatic Callback

You call an extension and receive busy tone or get no answer. This can also be used if no external line is free :
1 Press.
Verification tone.
ÚÙ Press.
You are called back if the extension finishes the ongoing call or the next time the extension finishes a new call. You have to answer within eight seconds; otherwise the Callback service is cancelled.
45MD Evolution – Cordless DT590
Page 46
Outgoing Calls, Busy/No-Answer

Busy Extension

You call an extension and receive busy tone.

Intrusion

You can intrude on an ongoing call on a busy extension (if this function is allowed).
3 Press to intrude.
Intrusion tone is heard and a three-party call is established. When the called extension replaces the handset and you keep off hook, the called extension will be recalled automatically.
Note : If you still hear the busy tone, then your extension does not have the authority to intrude or the desired extension is protected against Intrusion.

Call with Temporary Protection

When you place either an internal or external call that you deem particularly important, you may choose to activate phonic protection.
This protection, available on a call by call basis, prevents any phonic intervention during your communication.
More particularly, this service protects you from any intrusion or offer that could take place during your conversation, most specifically from an attendant. These services are then refused in light of your conversation in progress.
74 Dial the prefix "74" to access to the temporary call protection
service.
¿ Next, directly dial the desired number.
You may do so according to any of the methods available for dialling an internal or external number.
ÜÛ Press to make the call
Note : Certain extensions (such as yours) may possibly be equipped with permanent phonic protection. The above­described service is therefore applied to all calls that are placed, without requiring any particular action on your part.
MD Evolution – Cordless DT59046
Page 47
Outgoing Calls, Busy/No-Answer

Call in Substitution or with Signature

You can also place an external call in substitution or with signature. This concerns the exceptional use of a third party set, to place an external call, just as if you were using your own extension.
The main advantage of this feature is that the call is charged to your own extension. Another advantage is that on the substituted third party set, you have all of your extension's customary services, most especially dialling discriminations relating to various external numbers applicable for your extension.
This service is valid on a call-by-call basis. It is automatically cancelled at the end of each call processed using this service.
75 Dial the prefix "75", to access to the call in substitution
service.
¿ Then dial your own extension number.
This is necessary in order to sign on to the third party set.
¿ Next, dial your user password.
By default, your user password is "1234", however you may have modified it. (See section “Password Programming” on page 114).
ÚÙ Press in order to terminate access to this service.
You may now proceed with placing your external call in substitution from the previous extension.
¿ Simply dial the desired external number.
You may do so according to any of the methods available on this extension for dialling an external number. Your call is then established normally.
ÜÛ Press to make the call
47MD Evolution – Cordless DT590
Page 48
Outgoing Calls, Busy/No-Answer

DTMF End-to-End Dialling

At times, you may need to call external servers, such as a reservation centre server, when you are required to communicate interactively through the online transmission of various dialling codes.
Your extension makes this option available to you through the DTMF end-to-end dialling service. With this service, you can directly exchange dialling codes with a remote server, without your dialling being interpreted by your local facility.
This is processed through the exchange of DTMF codes, from which the service's name is derived.
To use this service when placing an external call :
* Dial the "*" code to access to the DTMF end-to-end dialling
service.
Everything that is dialled thereafter is then directly transmitted to the remote server.
Note : When you interact with the voice mail system, or the automated attendant possibly integrated in your facility, the aforementioned operations are not required. DTMF end-to­end dialling is automatic. See also section “DTMF Tones
Sending” on page 50 and section “Voice Mail Services” on
page 77.

Ending Calls

You may, at any time, end an ongoing call, or an outgoing call that is being established.
This is done in the same way as with an incoming call :
ÚÙ Press.
Your extension returns to idle status.
MD Evolution – Cordless DT59048
Page 49
Outgoing Calls, Busy/No-Answer

Toll Restriction and Least Cost Routing

Usually, you have access rights to the public network and all private networks to which your facility is connected. You also usually have the authorization to dial any type of external number, most particularly a public number.
In terms of the facility programming dictated by your system administrator, there may be certain external numbers that are discriminated.
Most particularly, this may apply to numbers for service provided by the public network, or certain international destinations. An attempt to dial these numbers would be automatically refused.
Moreover, your facility will also most often be equipped with a Least Cost Routing (LCR) service for external calls, especially if your facility is connected to private networks or different public network operators.
The LCR service therefore automatically ensures that the routing of external numbers you dial will be processed with the least possible cost, or managed according to the most optimal calling route.
Note : The numbers dialled using abbreviated dialling are never subjected to any type of discrimination. If you have a specific need or question concerning discriminated numbers, you may ask your system administrator or facility attendants that the numbers in questions be added to the list of abbreviated dialling numbers.
49MD Evolution – Cordless DT590
Page 50

During Calls

During Calls
The MD Evolution Communication Platform allows you to handle calls in many different ways. You can make an inquiry, transfer the call or create a conference, mute the microphone and ringer, change the dial mode or put the call on hold to perform other tasks.

Handsfree Speaking

You can switch to handsfree speaking (and back to standard speaking procedure) at any time during a call.
¼ Press to switch handsfree speaking on or off.
During handsfree speaking, you are connected to the caller via the loudspeaker and microphone.

DTMF Tones Sending

During calls at times, you are required to communicate interactively through the online transmission of various dialling codes without your dialling being interpreted by your local facility. See also the section “DTMF End-to-End Dialling” on page 48.
¾ Press. º Select the “Ongoing call” tab.
The following menu items concerning DTMF tones sending are available :
•Long DTMF
•Short DTMF
MD Evolution – Cordless DT59050
Page 51
Send pause
For some teleservices the DTMF tones standard duration is too short by selecting Long DTMF you can switch to long duration DTMF tones sending.
By selecting Short DTMF you can switch to standard duration DTMF tones sending.
By selecting Send pause you can send a dial tone pause :
º ÜÛ Select the wanted menu item and confirm.
If Long DTMF or Short DTMF was selected, now when pressing dialing keys the phone sends their corresponding DTMF tones.
If Send pause was selected the phone now sends a pause. The pause is displayed as “-”. Now when pressing dialing keys the phone do not send DTMF tones.

Mute Microphone

To mute the microphone, during an ongoing conversation :
During Calls
½ Press.
The caller will not hear the conversation in your room. A signal and the microphone muted icon indicate that the microphone is off.
½ Press again to turn the microphone on.
Note : It is recommended to use this feature instead of putting a call on hold. A call on hold may be diverted to your operator, directly or after some time.
51MD Evolution – Cordless DT590
Page 52
During Calls

Call Waiting

If you hear the Call Waiting tone during an ongoing conversation, another person is trying to contact you.

To terminate the ongoing call and answer the waiting call

ÚÙ Press to finish the ongoing call.
The waiting call is signalled on your phone.
ÜÛ Press to answer the new call.
Note : The Call Waiting function might be blocked for use on your extension (programmed by the system administrator).

Transfer and Inquiry

You have an ongoing internal or external conversation and you want to transfer an ongoing call :
» Press to put the current call on hold.
You hear the dial tone and R is displayed.
¿ Enter the number of the third party.
When the third party answers, you can switch between the calls, create a conference and end one of the calls.
Note : Make sure that you are connected to the desired party. Please read the notes and warnings in section “Useful
Hints” on page 139.
ÚÙ Press to transfer the call.
Or :
1 Press to return to the first call.

Transfer to a busy extension

You can even transfer calls to busy extensions. The other party will hear a muted signal (call waiting tone), and the call will be extended as soon as the ongoing call is terminated (if Camp-on is allowed).
MD Evolution – Cordless DT59052
Page 53
During Calls

Callback

You are called back if you have transferred an external call and the other extension has not answered the call within a certain time. Your phone will ring again.
During an ongoing conversation you want to make an inquiry to an internal or external party :
» Press to put the current call on hold.
You hear the dial tone and R is displayed.
¿ Enter the number of the third party.
When the third party answers, you can switch between the calls, create a conference and end one of the calls.

Refer back

You can switch between the connected parties.
2 Press to switch between the calls. 1 Press to terminate.
The ongoing call is terminated. The other call is connected.
53MD Evolution – Cordless DT590
Page 54
During Calls

Conference

You have an ongoing conversation and you want to establish a telephone conference.
» Press.
Dial tone.
¿ Enter the number of the third party.
Wait until the third party answers.
3 Press to establish a three party conference.
Now you have established a three party conference. To indicate the conference, all conference members will hear a periodical conference tone.
Repeat the procedure to include other persons in the conference.
In this way, you can include up to six parties in a conversation. How many of them can be external callers depends on the programming of the system.
ÚÙ Press to leave the conference.

Call Parking and Retrieving

When you are carrying on a single conversation, you may park the current call, in order to subsequently retrieve it on a different extension. For example, this would allow you to change offices without losing your call.
To d o so : .
» Press to put the current call on hold
Dial tone.
10 Dial the prefix “10” to access to the call parking service.
¿ Dial the identification code for the call you wish to park.
This call identification code will be requested later when you retrieve the parked call. This code is unrestricted, and may consist of 1 or 2 digits, according to your facility's configuration (usually 2 digits).
MD Evolution – Cordless DT59054
Page 55
During Calls
ÚÙ Press to end the service.
You may then move about freely, then return to the parked call on any other extension.
Typically, the duration of validity is 3 minutes. If the parked call is not retrieved within this timeframe, it will be disconnected if it is an internal call or re-directed to an attendant if it is an external incoming call.
To retrieve a parked call from your extension or a similar idle extension :
10 Dial the prefix “10” to access to the call parking service.
¿ Dial the 1 or 2 digit identification code for the parked call.
ÜÛ Press to return to your conversation.
Notes :
When an external call is either placed on hold or is parked, the party is then connected to on-hold music, usually provided by your facility.
The parked call retrieving service may be activated by dialling the following, from any extension, using the same sequence : 10 <ID. CODE>.
Of course, your calls may also be subject to parking by a third party set.
55MD Evolution – Cordless DT590
Page 56
During Calls

Conversation Recording

If your telephone system is equipped with "Integrated Voice Mail", and you have a "Mailbox", the conversation recording service allows you to record any telephone conversation so that you may then subsequently be able to listen to it from your "Mailbox".
The recorded conversation is then processed just as any voice message left in your mailbox.(See section “Voice Mail Services” on page 77).
To begin recording a conversation, after informing your caller :
# Simply dial the suffix "#", assigned to the conversation
recording service.
Your conversation recording is started; recording time is not limited. According to the configuration of your telephone system, an intrusion tone may periodically sound, reminding the user that the conversation is still being recorded.
Notes :
Recording a conversation without your caller's prior consent may be illegal, as may be sending this recording to a third party.
The initiator must absolutely request the caller's consent prior to beginning the recording, at the conclusion of the recording, and for any subsequent use of the recording. Compliance with the law is the exclusive responsibility of the user; any violation may be subject to legal action. Neither the manufacturer nor the distributor may be held responsible for any abusive use of this function by the user, or by any other damage that may result.
You may stop the current recording and then re-start it by re-starting the entire procedure This service is available for a single call in progress, as well as a broker's call, in which case you may record each portion of the conversation with one or all of your calling parties.
MD Evolution – Cordless DT59056
Page 57
During Calls

Non-IP Hand-Over Service

If your telephone system is integrated within a QSIG-MD private network, and your calls are routed over your company's Intranet network, which managed according to the IP-Trunking technique, you may also have access to a non-IP hand-over service.
The quality of communications established over the Internet network is generally good, mostly thanks to the implementation of a system that gives voice calls priority over data transmitted on the IP network.
However, occasions may arise where the quality of the voice transmission of calls over the IP network is reduced. The non-IP hand-over service allows you to request that your current call be switched to a possible private digital tie line, or the public network (depending on availability).
To activate this service during an ongoing call established over your company's IP network :
7 Dial the suffix "7" to access to the Non-IP hand-over service.
Your call on the IP network is switched over to the non-IP network immediately, without interrupting your call.
Note : This service is only available when your call has been established on the IP network. The non-IP hand-over service is not available for QSIG-MD private networks using an Intranet network managed according to the IP­Networking technique.
57MD Evolution – Cordless DT590
Page 58

Phone Book

Phone Book
Your DT590 is equipped with an integrated Phone Book where you read in up to 100 entries (names and numbers). You can consult and change the Phone Book via the Phone Book menu option. In addition, a company Phone Book with up to 1000 entries can be downloaded to the phone.
The Phone Book lists all names in alphabetical order. You can freely add, delete, and edit names and numbers to the Phone Book. The company names and numbers cannot be edited or deleted by the user; they have a “Keys locked” icon in front of the name.
Note :
Phone Book numbers have a maximum of 24 digits.
Phone Book names have a maximum of 12 characters.
Please ask your system administrator if a company Phone Book is available.

Phone Book Access

Access the names and numbers of the Phone Book.
º Access the Phonebook. º Use the navigation keys to select the desired option.
MD Evolution – Cordless DT59058
Page 59
Phone Book

Making Calls with Phone Book

You can search for a name and number in the Phone Book. When you have accessed the Phone Book :
Route :
59MD Evolution – Cordless DT590
Page 60
Phone Book
º Scroll down until you find the desired name.
ÜÛ Press to initiate a call.
The number is dialled and “Calling” is displayed.
Example (to select the name “Eva”) :
3 Press and hold this key.
The name list that appears starts with “D”.
3 Press the same key briefly.
The first name that starts with “E” is displayed.
º Scroll down until you find the name “Eva”.
ÜÛ Press to initiate a call.
MD Evolution – Cordless DT59060
Page 61
Phone Book

Add Names or Numbers

You can use the “Add contact” » “New” option to enter names and numbers in the Phone Book. When you have accessed the Phone Book :
Route : Menu » Phonebook » Add contact » New
¾ Press.
The Phone Book menu is available.
º ÜÛ Select the menu item “Add contact” and confirm.
The following options are available :
•New
From call list
ÜÛ Press to confirm the selected menu item “New”.
Name : No.: is displayed.
¿ Enter a name.
For information on how to write text, see section “Write Text” on page 65.
ÜÛ Press to confirm.
¿ Enter the phone number.
* If you have t* b2 237.4(e .8(a(n )001c)0012 237.ndc0 TwTf7.92 d7a.8( )0.001la.8( )Tf7.92 0 0 7.92 237.a)-7.8(e6.4(n),c0 )-1.6(d)8.pc0 Twe(e nu)-11.6(mb)-8d
61MD Evolution – Cordless DT590
Page 62
Phone Book

Change Names or Numbers

With the “Edit contact” option, you can change the names and numbers in the Phone Book. When you have accessed the Phone Book :
Route : Menu » Phonebook » Edit contact
¾ Press.
The Phone Book menu is available.
º ÜÛ Select the menu item “Edit contact” and confirm.
A list of all entries in the Phone Book is displayed. The names in the Phone Book are shown in alphabetical order
(alternating with the associated numbers).
º Scroll down until you find the desired name.
Or :
¿ Enter the first letters of the name.
The first name beginning with those letters is displayed.
º Scroll down until you find the desired name.
ÜÛ Press once to change a name.
Note : Press the YES key twice to change a number.
¿ Correct the name or number.
ÜÛ Press to confirm.
MD Evolution – Cordless DT59062
Page 63
Phone Book

Delete Names and Numbers

You can also delete names and associated numbers from the Phone Book. When you have accessed the Phone Book :
Route : Menu » Phonebook » Delete contact
¾ Press.
The Phone Book menu is available.
º ÜÛ Select the menu item “Delete contact” and confirm.
A list of all entries in the Phone Book is displayed. The names in the Phone Book are shown in alphabetical order
(alternating with the associated numbers).
º Scroll down until you find the desired name.
Or :
¿ Enter the first letters of the name.
The first name beginning with those letters is displayed.
º Scroll down until you find the desired name.
ÜÛ Press.
“Delete?” is displayed.
ÜÛ Press to confirm.
The selected name and the associated number are deleted from the Phone Book.
63MD Evolution – Cordless DT590
Page 64
Phone Book

Add Numbers from Call List

Up to 20 numbers (dialled, answered and missed) can remain stored in the Call info of your phone. You can use the “Add contact” » “From call list” option to add these numbers to the Phone Book.
The menu option “Add contact” » “From call list” appears only if names or numbers are available for redial. When you have accessed the Phone Book :
Route : Menu » Phonebook » Add contact » From call list
¾ Press.
The Phone Book menu is available.
º ÜÛ Select the menu item “Add contact” and confirm.
The following options are available :
•New
From call list
º ÜÜÛ Select the menu item “From call list” and confirm.
A list of numbers is displayed.
º Scroll through the list of numbers until you have the number
you want to store.
ÜÛ Press.
Name : No.: is displayed.
¿ Enter a name.
For information on how to write text, see section “Write Text” on page 65.
ÜÛ Press.
“No.:” and the number to be added is displayed.
¿ Edit the number if necessary.
ÜÛ Press to confirm.
“Added” is displayed. The name and number are stored in the Phone Book.
MD Evolution – Cordless DT59064
Page 65

Write Text

When writing text messages and adding/editing or searching for names in the Phone Book, the keys 0 to 9, *, or # can be used. The first character entered will be an upper level character followed by lower level characters unless the *-key is pressed before entering the character. When pressing a key, the first available character on that specific key is displayed. To get the following characters, press the key repeatedly. Key 0 and 1 contain special characters. The marked character is selected after a time-out (3 seconds) or when another key is pressed. Pressing key 1 adds space between the characters and pressing the *-key switches between upper and lower case. The first character entered in a message, or when adding/editing a name in the Phone Book, will be an upper level character followed by lower level characters unless the *-key is pressed before entering the character.
Example (to write Smith) :
7777 Press for S.
6 Press for m.
444 Press for i.
8 Press for t.
Phone Book
44 Press for h.

Control keys

While entering a name or a number, you can use the following keys for control and navigation :
º Press the left navigation key to move to the left.
Note : Moves to the beginning of the text if held longer.
º Press the right navigation key to move to the right.
Note : Moves to the end of the text if held longer.
* Press to switch between upper and lower case.
Note : Pressed for more than one second will add a dial tone pause.
1 Press to enter a space.
65MD Evolution – Cordless DT590
Page 66
Phone Book
Ğ
½ Press to correct a wrong entry.

Special characters

See the table below on how to find a special character.
Phone key
1
2 3 4 5 6 7 8 9 0 #
Number of times to press the key
1 23456789101112131415
Space - ? ! , . : ´ ( ) 1
A BCЕДЖАБВГЗ2 D EFИЙКЛ3ΔεΦ
GHI IÌÍÎï4ηι
JKL5KΛ M NOСЦШТУФХ 6 μς PQRSßS¸7πρΣ
T UVÜÙÚÛ 8 τ WXYZÝŸ9ζυξ
0+&@/$%£ΘΞΨΩ
#
Note : Depending on the selected menu language, not all characters might be available, which means that the character order may differ from the table above.
´
β
O
Γ
v
Example for special characters :
8 To enter Ü press 8 (four times).
1 time result T 2 times result U 3 times result V 4 times result Ü
ÜÛ Press to confirm your edit and exit the menu.
MD Evolution – Cordless DT59066
Page 67

Call Forwarding Services

Call Forwarding Services
Your extension also offers you various call forwarding services that enable you to direct incoming calls to another internal or external destination, whenever you are absent and/or busy, travelling, or when you simply would rather not be disturbed.
The following different types of services are available :
Call forward on no-answer condition : Your calling parties will be re-directed to the pre-defined call forward recipient, whenever you do not answer their calls, typically after a 20-second delay.
Call forward on busy condition : Your calling parties are immediately re-directed to the pre­defined call forward recipient whenever your extension is busy.
Call forward on no-answer and busy conditions : Your calling parties are re-directed to the pre-defined call forward recipient in both cases.
Immediate call forward : All incoming calls are immediately re-directed to the pre-defined call forward recipient. Typically, this could be your secretary's internal number, or your external mobile phone number when you are travelling.
Do not disturb call forward : Your extension is unavailable, and no call forwarding services were activated. Your internal party's calls are immediately disconnected, and your "Do not disturb" status is displayed on extensions that feature a display screen. Calls from your external parties are immediately re-directed to your facility's attendants.
Call forward on mini-message : Your extension is unavailable, and no call forwarding services were activated. Your internal and external parties receive an "Absent" message that you have pre-recorded.
67MD Evolution – Cordless DT590
Page 68
Call Forwarding Services
The number to which a call forward may be directed could be an internal party's individual extension, a hunt group, another user's personal group, or even the access number for an integrated voice mail system that your facility may use. (See section “Voice Mail
Services” on page 77).
It may also consist of an external number containing up to 18 digits, including the network access prefix. This may be an external number that is accessible through abbreviated dialling.
You may use fixed call forward defined by your system administrator. This may consist of a call forward on no-answer condition, a call forward on busy condition, or a call forward on no­answer and busy conditions.
This fixed call forward is applied by default whenever you do not define a variable call forward for your calls. This is often the case when your facility uses the integrated voice mail service, which - by default - receives your calls encountering a no-answer or busy condition.
You may define all of the types of call forwards listed above, on your own. This is referred to as a variable call forward that takes precedence over a possible fixed call forward.
In any case, only one call forward applies at any given moment. Defining a new variable call forward automatically cancels any definition that previously existed.
A variable call forward is defined on a case by case basis before you leave your extension. If you forget to define the call forward, you may ask the attendants to remotely define it for you. You may also define your call forward from an internal extension other than your DT590 that will be the recipient of your call forwards. This is the "Follow me" service.
MD Evolution – Cordless DT59068
Page 69
Call Forwarding Services
Notes :
When any type of call forward is defined on your extension, you still have the option of placing calls and activating any type of service from your extension.
When you have defined any type of call forward to an internal recipient, the latter has the option of calling you without any restrictions.
When a call forward on busy condition is defined on your extension, no more incoming calls will be presented to you when you have an ongoing call. In the same way, the services of consulting and answering a new call are de­activated.
For any call forward defined to be directed to an external recipient, forwarding of calls issued from external parties may take place either through your facility's resources or directly at the ISDN network level, according to your facility's configuration.
You may program a call forward from your extension to itself. This enables you to bypass any fixed call forward that is applicable to your extension. Your extension is therefore available normally.
Serial call forwards between different users are authorized.
Your extension may also be subject to call forwarding from third party sets. Certain extensions (such as yours) may possibly be equipped with permanent protection against receiving call forwards from third party sets. Obviously, this service will be denied on these extensions (and vice versa).
69MD Evolution – Cordless DT590
Page 70
Call Forwarding Services

Variable Call Forwarding

Defining a variable call forwarding on a case-by-case basis is carried out within the framework of your extension's service programming functions.
When your extension is idle :
¿ Dial the prefix that corresponds to the desired type of call
forward.
Usually, you will dial one of the following :
61 To activate an immediate call forwarding. 62 To activate a call forwarding on no-answer condition. 63 To activate a call forwarding on busy condition 69 To activate a call forwarding on no-answer condition and busy
condition.
64 To activate a do not disturb call forwarding.
For the first four cases :
¿ Then dial the internal or external number that will be the
recipient of your call forwards.
As previously indicated, the recipient's number may contain up to 18 digits, including the network access prefix. An external number may be one that is accessible through abbreviated dialling.
Note : An external number is composed of the external access prefix “0” followed by the actual external Directory number.
# To Dial only in case of an external Directory number.
Needed to mark the end of an external Directory number.
For every case :
ÜÛ Press to confirm
Wait for the Service Acceptance Tone
ÚÙ Press to finish the procedure
Your extension returns to idle status. The variable call forward that you have just defined is effective
immediately.
MD Evolution – Cordless DT59070
Page 71

Call Forwarding Cancellation

60 Dial prefix “60” for Call Forward Cancellation
ÜÛ Press
Wait for the Service Acceptance Tone
ÚÙ Press to finish the procedure

Call Forwarding on Mini-Message

An alternative to all other available variable call forwarding services (referred to above), you may also re-direct your extension to a mini­messaging or call forward on absence service.
Mini-Messages are predefined messages, they are usable for your incoming calls in case of No Answer or Busy conditions to inform the callers. This does not consist of a call forward in its truest sense your incoming calls are not re-directed. Rather, the absence message that you selected when defining the call forward will be automatically transmitted to all internal and external parties who are trying to reach you, in the form of an ISDN mini-message, as long as that party's phone is compatible with the service. His/her call will be disconnected once the message has been played.
By default, the messages available for each circumstance are the following messages, identified by the corresponding number :
Call Forwarding Services
Predefined Text Completing
0 HAS CALLED YOU BACK 1 WILL CALL YOU BACK 2 WOULD LIKE TO SEE YOU 3 IN A MEETING UP TO HH MM (hour, minute 4 ABSENT UNTIL MM DD (month, day) 5 IN CASE OF EMERGENCY
CALL
6 PLEASE CALL BACK IN A
FEW MINUTES
Note : The table lists the Mini-Messages provided by MD Evolution system. The number and contents of the Mini­Messages can be modified by the system administrator. Please ask your system administrator for the available Mini­Messages.
Information
NNNN (phone number)
71MD Evolution – Cordless DT590
Page 72
Call Forwarding Services
Some of the predefined messages include time information to be completed. If you are not in the office for a certain period of time (e.g. meeting, vacation, lunch, illness), this feature allows you to inform your callers when you will be back.
To define a call forward on absence on your extension, from your idle extension :
61 Dial the activation prefix "61" for an immediate call forward,
followed by the characters * and #.
* Press.
# Press. ¿ Dial the number of the Mini-Message. ¿ If needed, enter the numerical information (such as the hour and
minutes, date and time, or telephone number) to complete the message.
* Press.
ÜÛ Press
Wait for the Service Acceptance Tone
ÚÙ Press to finish the procedure
Internal callers will receive the information on the display (or as spoken information to callers without display phone). External callers will be routed to the operator who also has access to your absent info.
An internal party who attempts to contact you from an extension capable of receiving mini-messages will immediately receive your absence message.
This may also be the case for an external ISDN party that is compatible with the mini-messaging service, assuming that he/she is in fact an ISDN network user, and that he/she also uses an ISDN terminal that is compatible with the mini-messaging service. This also assumes that your extension is not specifically and permanently protected against the use of this call forward on absence service for external parties.
MD Evolution – Cordless DT59072
Page 73
In the opposite case, a call issued from an incompatible external party will be redirected to your facility's attendants, who will see your message that is automatically displayed on their extension, and will be able to accurately inform your external calling parties.
Note : A call forward on mini-message is cancelled in the same manner as any other type of variable call forward.
Mini-Message sending Example : “IN A MEETING UP TO 16:30”
61 Press
* Press.
# Press.
3 Enter the Mini-Message number
1630 Enter hours and minutes
* Press.
Call Forwarding Services
ÜÛ Press
Wait for the Service Acceptance Tone
ÚÙ Press to finish the procedure
73MD Evolution – Cordless DT590
Page 74
Call Forwarding Services

Follow-Me Service

In the case where you may have forgotten to define your variable call forward before leaving your extension, you may ask the attendants to define it for your account. This refers to the third party call forward service that is reserved specifically for them.
As the case may dictate, you may also remotely define your call forward recipient from his/her internal extension. This is the "Follow me" service.
The call forward remotely defined is always an "immediate" call forward.
If your DT590 phone is not available, you can still answer your calls by forwarding them from an other DT590 phone. The call forwarding can be done to the phone (only internal position) from which you activate the “Follow-me” service or to an other phone (internal or external position).

Activating Follow-Me from the DT590 phone the calls are forward ed to

This is activated as described below, from an idle, remote extension, which will be your call forward recipient :
65 Dial the prefix "65", assigned to the Follow me service. ¿ Dial your own extension number. ¿ Enter your user password
By default, your user password is "1234", however you may have modified it. (See section “Password Programming” on page 114).
ÜÛ Press to activate the service.
The third party set confirms your service programming and/or plays the service acceptance tone.
Wait for the Service Acceptance Tone
The third party set confirms your service programming and/or plays the service acceptance tone.
ÚÙ Press to finish the procedure
In the opposite case, a call issued from an incompatible external party will be redirected to your facility's attendants, who will see your message that is automatically displayed on their extension, and will be able to accurately inform your external calling parties.
MD Evolution – Cordless DT59074
Page 75
Call Forwarding Services
You may then cancel this call forward from your extension, in the same way as you would a variable call forward activated directly from your own extension.
You may also cancel it from the receiving extension according to the previously described procedure, or by dialling the prefix "66" that is assigned to cancelling the Follow me service, which should always be followed by your own extension number and user password.
You may also repeat the procedure from a new recipient extension, in which case, your calls would follow you as you move from office to office.
This is activated as described below, from an idle, remote extension, which will be your call forward recipient :

Deactivating Follow-Me service from the DT590 it was activated

66 Dial the prefix "66", assigned to cancel the Follow me service. ¿ Dial your own extension number. ¿ Enter your user password
Note : In terms of the rights assigned to your extension and each recipient extension, it is possible that access to the follow me service is restricted. Therefore, you always have the option of requesting that a facility attendant define a remote call forward for your account.
ÜÛ Press.
Dial tone.
Wait for the Service Acceptance Tone
ÚÙ Press to finish the procedure
75MD Evolution – Cordless DT590
Page 76
Call Forwarding Services

Activating Follow-Me from a DT590 phone the calls are not forwarded to

65* Dial.
¿ Dial your number. ¿ Dial the new number to where incoming calls should be
diverted.
# To Dial only in case of an external position.
Needed only for an external position to mark the end of the Directory number.
Note : An external number is composed of the external access prefix “0” followed by the actual external Directory number.
¿ Enter a Password.
ÜÛ Press to activate the service.
The third party set confirms your service programming and/or plays the service acceptance tone.
Wait for the Service Acceptance Tone
ÚÙ Press to finish the procedure
MD Evolution – Cordless DT59076
Page 77

Voice Mail Services

Voice Mail Services
Depending on its configuration, your facility may have an integrated voice mail system, which may or may not be associated with an automated attendant service.
If this is the case, you then have normal access to a personal mailbox.
You may then program your extension to forward your calls to this mailbox when you do not answer, if you are busy, or if you are temporarily absent.
According to the operating mode attributed to your mailbox, your parties will simply be informed of your absence, and then you will have the option of either leaving a voice message for you, or having their call redirected to an assistant or any other extension you may have defined.
Whenever a new voice message is left in your mailbox, you will be automatically notified by an icon displayed on your extension. You may also program the system to notify an external number as well.
Calling the integrated voice mail service then permits you to consult each new voice message that was left, and then you may either delete it or archive it, as you deem necessary. You may consult your mailbox from your extension, from any other extension in the facility, or from an external network.
You also have mailbox management options, such as recording a personalized greeting, programming an external notification upon reception of voice mail, or programming an assistant's number, as the case may dictate.
If you are part of (a) hunt group(s) (see section “Group Services” on page 97.), you will also receive voice mail that may be left for the hunt group in general when no one answers, if the group is congested or when it is closed. These messages may also be consulted directly from your individual mailbox.
Besides your individual mailbox, you may also be assigned to a common mailbox for distribution purposes, which may also be shared between different extensions in your facility.
77MD Evolution – Cordless DT590
Page 78
Voice Mail Services
This then allows calling parties, or even you, to leave a voice message in this common mailbox that will then be distributed to all of the members who share this mailbox.
Note : This is also true, of course, of all the other extensions in your facility. Everyone then, has the liberty of leaving voice mail in any available individual or common mailbox.

Voice Mailbox Modes

Your individual mailbox may be managed according to one of the following three operating modes :
•In answering mode : Your mailbox only plays an absence message that you may manage yourself. Calling parties who are directed to your mailbox hear your message, however they are not able to leave a message for you.
•In recording mode : Your mailbox plays a greeting that you may manage yourself. Then, calling parties who are directed to your mailbox hear your message, and then may leave a voice message for you that you may subsequently consult.
•In personal assistant mode : Your mailbox plays a greeting that you may manage yourself. Then, calling parties who are directed to your mailbox may either leave a voice message, or if they so desire, be redirected to your assistant, to another extension you previously designated, or to your facility's attendants.
The selection of an operating mode for each mailbox is usually overseen by your system administrator. The mode usually used is the recording mode (which is assumed in the rest of this guide).
MD Evolution – Cordless DT59078
Page 79
Voice Mail Services

Call Forwarding to Voice Mailbox

Forwarding calls to your individual mailbox may be effective according to one of the following types of call forwards :
Call forward on no-answer condition : Your calling parties will be re-directed to your mailbox, whenever you do not answer, typically after a 20-second delay.
Call forward on busy condition : Your calling parties are immediately re-directed to your mailbox whenever your extension is busy.
Call forward on no-answer and busy conditions : Your calling parties are re-directed to your mailbox when there is no answer and when your extension is busy.
Immediate call forward : All calls are immediately re-directed to your mailbox.
This may consist of a fixed call forward on no-answer condition, on busy condition, or a call forward on no-answer and busy conditions that was defined by your system administrator. This is applied by default whenever you do not define a variable call forward for your calls. This is often the case when a facility uses as an integrated voice mail service, which - by default - receives your calls encountering a no-answer or busy condition.
You may also program the call forwarding to your mailbox yourself. This variable call forward takes precedence over a possible fixed call forwards.
The operating modes for these different services are identical to the other call forwarding services - See section “Call Forwarding
Services” on page 67.
Simply put, the recipient number for your call forward is the internal access number for your facility's integrated voice mail system.
79MD Evolution – Cordless DT590
Page 80
Voice Mail Services
For Call Forwarding to your Voice Mailbox when your extension is idle :
¿ Dial the prefix that corresponds to the desired type of call
forward.
Usually, you will dial one of the following :
61 To activate an immediate call forward. 62 To activate a call forward on no-answer condition. 63 To activate a call forward on busy condition 69 To activate a call forward on no-answer condition and busy
condition.
¿ Dial 884
This is the usual access number for a system's integrated voice mail system. If you need more information, contact your system administrator.
ÜÛ Press to activate the service.
Wait for the Service Acceptance Tone
ÚÙ Press to finish the procedure

Voice Mailbox Greeting Messages

Once a call forward to your mailbox has been programmed, parties directed to your mailbox will first receive a greeting message.
By default, the greeting message is : "Welcome in the called extension mailbox". In the case where the call forward is on busy condition, it is preceded by the following system message : "The requested extension is busy".
You may personalize this greeting as you wish. Until you have personalized the greeting, the system will offer you this option whenever you consult your mailbox.
A new system message then prompts the party to leave a voice message after the "beep" (except in cases of where the mailbox is set to answering mode only).
MD Evolution – Cordless DT59080
Page 81
Voice Mail Services
The standard configuration allows a voice message to last up to 30 minutes, with up to a total of 100 messages that may be saved in your mailbox, depending on the voice mail system's capacity.
Notes :
Messages lasting less than 3 seconds are not taken into account. An 8-second silence will automatically terminate a voice message.
This is also the case when you are directed to your calling party's mailbox.

Voice Mailbox Messages Internal Notification

Whenever a new message is left in your mailbox, you will be immediately notified by an icon displayed on your extension.
m
Voice message
Voice message received and unread. This notification status remains until you have consulted the new
message, or if there are any unread messages in your mailbox Received messages are divided into the following three categories :
New messages (not heard); indicated by a vocal message and a special dial tone.
Stored messages; not indicated.

Voice Mailbox Messages External Notification

You may also program your extension to automatically notify you at an external number whenever a new voice message is left in your mailbox.
Typically, this number could be your GSM mobile phone when you are out of the office.
When a new message is left in your mailbox, a call is then automatically emitted to each external number that you have defined.
81MD Evolution – Cordless DT590
Page 82
Voice Mail Services
If you answer this automatic call, you will be transferred directly to your mailbox. You will then be prompted to enter your user password in order to consult your new voice message.
If you do not answer within a certain timeframe (typically, 30 seconds), the automatic call process will be repeated with up to 5 consecutive attempts, executed at 45-minute intervals (typical values).
Note : External notifications of new voice messages left in your mailbox is usually restricted to business hours between 9 a.m. and 6 p.m., based on your facility's local time.

Voice Mailbox Internal Access

Access the mailbox from your own extension

» Press to enter the message system
or
¿ Enter the directory number of the mailbox system.
Listen and follow the voice announcements in the main menu. Consulting voice messages left in your mailbox is usually carried
out from the extension that was notified.
Depending on the configuration, you might be asked for your password before you can enter your mailbox :
¿ Enter your user password.
By default, your user password is "1234", however you may have modified it. (See section “Password Programming” on page 114).

Voice Mailbox External Access

Normally, it is also possible for you to access your voice mail from a DTMF analogue extension or a GSM mobile phone that supports DTMF end-to-end dialling mode on an external network.
MD Evolution – Cordless DT59082
Page 83
Voice Mail Services
Access is then gained through the automated attendant usually implemented and associated with a system's integrated voice mail, even when an automated attendant's functions are not effectively used.
Access is gained as follows :
¿ Dial the DID number for your company's automated
attendant (AA).
Usually, the internal number for the automated attendant is 885. This is associated with DID numbers relating to your facility. Contact your system administrator for more information.
You are then connected to the automated attendant's voice menu.
¿ Dial "*" in order for your call to be transferred to voice mail.
"*" is the code used by default to consult voice mail through the automated attendant. It may have been replaced by "#".
You are then connected to the voice mail system and are prompted to dial the mailbox number you wish to access.
¿ Dial your extension number, which is also your mailbox
number.
As with internal consultation, a system message prompts you to enter your user password.
¿ Enter your user password.
By default, your user password is "1234", however you may have modified it. (See section “Password Programming” on page 114).
You are now connected to your mailbox's consultation menu.
Notes :
Interaction with the voice mail system or automated attendant is carried out through the exchange of DTMF codes. For an internal call, the transition to DTMF end-to­end dialling is automatic. It is also the default from an external analogue DTMF extension. From a GSM mobile phone, transition to DTMF end-to-end dialling may necessitate a specific operation, depending on the GSM mobile phone involved.
The above method is also applicable for consulting your voice mail from a third party set within your facility. Simply begin by dialling the internal number - typically 885 - for the automated attendant.
An alternative solution for accessing your mailbox from outside your facility is dialling your DID number. If your extension is successfully connected to the voice mail system, the rest of the procedure is identical to that described.
83MD Evolution – Cordless DT590
Page 84
Voice Mail Services

Voice Mailbox Managing

Whether you consult your voice mailbox from your own extension, from a third party set, or from an external network, once you are connected to your mailbox's consultation menu, the services offered to you for processing your messages are always the same.
This also is true of the personalization services for your mailbox, accessed in the same manner.
Initially, your mailbox will indicate how many voice messages were recorded, according to one of the following two system message forms :
"You have X new messages and Y old messages".
"You have no message. Please hang-up or dial * to customize your mailbox".
The voice mail system distinguishes new messages that have not been heard from those that have already been heard and that were subsequently automatically archived, unless you specifically erased them.
These are organized into two distinct lists, where each type of message is sorted in chronological order from the oldest to the newest.
They are consulted beginning with new messages, from the oldest to the newest, then continue with the archived messages, from the oldest to the newest.
Next, the consultation menu will indicate the various services that are available for managing your messages. You may listen to it in its entirety, or interrupt it at any time by dialling a service code.
Note : The consultation menu is repeated up to 3 times if you do not execute an action when it is being played. It is also automatically repeated when a service has been successfully completed.
The services available for listening to voice messages are as follows :
¿ Dial "3" to listen to the next message.
Initially, you will hear the oldest "new" message, and then each following message, in the chronological order described above
¿ Dial "1" to listen to the previous message.
You then will hear the messages in the opposite chronological order of the one described above.
MD Evolution – Cordless DT59084
Page 85
Voice Mail Services
¿ Dial "2" to listen to the previously selected message.
The message is repeated from the beginning.
¿ Dial "4" to rewind within the current message.
The message is rewound to the point 10 seconds prior to the current point.
¿ Dial "5" to listen to pause or restart the current message.
Pressing the pause code the first time will suspend the play of the message at the current point. Pressing the same code a second time restarts the message from this same point; play will be automatically restarted after a 15-second pause.
¿ Dial "6" to listen to fast-forward within the current message.
The message is fast-forwarded to the point 10 seconds past to the current point.
You may also request the date and time stamping for the message to which you are currently listening. To do so :
¿ Dial "7" to obtain the date and time stamping for the current
message.
Depending on whether the message was left on that same day or a previous day, the day/month (DDMM) and hour/minute (HHMM) data concerning when your message was left are transmitted vocally on your extension (according to one of the forms described below), and then your current message is restarted.
"Message received at HHMM today".
"Message received at HHMM on DDMM".
Once you have listened to your messages in whole or in part, you may then individually erase each message, or request that your entire mailbox be erased. To do so :
¿ Dial "8" to listen erase the current message.
This can be carried out immediately following the message, or while it is being played.
¿ Dial "8 #" to erase all of the messages in your mailbox.
This pertains to both new and archived messages in your mailbox, even if the former have not been heard.
In either case, a system message will prompt you to confirm erasing the current message or all of your mailbox messages.
At any time, you may exit the voice mail system. To do so :
¿ Dial "9" to end your call
Pressing the pause code the first time will suspend the play of the message at the current point. Pressing the same code a second time restarts the message from this same point; play will be automatically restarted after a 15-second pause.
85MD Evolution – Cordless DT590
Page 86
Voice Mail Services
ÚÙ Press to end this service.
Your extension returns to idle status. The non-consulted messages remain classified as new messages,
while consulted messages are automatically archived. The icon indicating new messages will still be displayed on your
extension if any non-consulted voice messages remain. On the other hand, if you have consulted all of your mailbox messages, your extension is automatically un-notified.
Note : Typically, new messages are saved for a period of 30 days. Archived messages are typically saved for 7 days, after which they are automatically erased

Automatic Call-Back from Voice Mailbox Message

When you are consulting a voice message, you also have the option of automatically calling the number that the system automatically saved when the caller left the message.
This may consist of an internal or external calling party, according to his/her identification provided by the ISDN network (or equivalent).
To do this, while listening to a message :
¿ Simply dial "0".
The person who left the message is then automatically called and the call is established just as if you had manually dialled the internal or external party's number.
MD Evolution – Cordless DT59086
Page 87
Voice Mail Services

Additional Personal Assistant Services

If your mailbox is set to personal assistant mode, you offer your calling parties the option of leaving voice messages that you may subsequently process as previously described.
They also have the option of being directed to the personal assistant you designated - typically your secretary's extension or your facility's attendants.
To do so, after your greeting is played, the system message is played and prompts each caller to leave a voice message after a "beep", and also offers them the following alternative options :
¿ Dial "0" to be connected to your personal assistant.
The call is then directly connected to the designated internal extension, or by default - if you had not defined it - to the attendants.
¿ Dial "9" to be connected to the attendants.
The call is directly routed to the attendants. If neither of the two preceding codes is dialled within a 3-second
delay, the call is directed to your mailbox, by default
Notes :
The number for a personal assistant may possibly be an external number.
This is also the case when you are directed to you calling party's mailbox that is set to personal assistant mode.

Voice Mailbox Personalization Services

Whether you consult your voice mailbox from your own extension, a third party set, or from an external network, once you are connected to your mailbox's consultation menu, the services offered to you for personalizing your mailbox are always the same.
To do so, while listening to your mailbox consultation menu :
¿ Begin by dialling "*".
You will then hear the personalization menu for your mailbox.
87MD Evolution – Cordless DT590
Page 88
Voice Mail Services
This menu will present the various services that are available for personalizing your mailbox. You may listen to it in its entirety, or interrupt it at any time by dialling a service code.
Note : The personalization menu is repeated up to 3 times if you do not execute an action when it is being played. It is also automatically repeated when a service has been successfully completed.
The services available for personalizing your mailbox are as follows :
¿ Dial "1" to manage your greeting message.
This applies no matter what operating mode your mailbox is set to, and allows you to manage the first message that callers who are directed to your mailbox will hear.
A new menu is therefore played, which prompts you to :
Dial "1" to listen to the greeting that is currently saved.
Dial "2" to record your new greeting. The maximum length for a greeting is 3 minutes. You may end the recording by dialling any code, or by remaining silent for 8 seconds.
Dial "3" to erase the greeting that is currently saved. It is then replaced by the default greeting proposed by the voice mail system, until you record a new one.
Dial "9" to return to the main mailbox personalization menu
¿ Dial "5" to manage your answering message.
This especially applies if your mailbox is managed in answering mode. If that is the case, this command enables you to manage the message that is typically an absence message played after your greeting message for callers directed to your mailbox.
A new menu is then played, offering you the same services as for recording your greeting message, as described above.
¿ Dial "6" to manage your personal assistant service.
This especially applies if your mailbox is managed in personal assistant mode.
A new menu is therefore played, which prompts you to :
Dial "1" to hear the number currently saved for your personal assistant. This information is played back for you through voice synthesis, one digit at a time
Dial the sequence : "2 <Personal assistant number> #" to save your personal assistant's number. It may consist of an internal or external number, containing up to 18 digits, including the external network access prefix.
MD Evolution – Cordless DT59088
Page 89
Voice Mail Services
Dial "4" to erase the number currently saved for your personal assistant. It is then replaced by a number for a facility attendant.
Dial "9" to return to the main mailbox personalization menu.
¿ Dial "2" to manage a possible external notification for
messages left in your mailbox.
This especially applies if your mailbox is managed in recording or personal assistant mode.
A new menu is therefore played, which prompts you to :
Dial "1" to hear the number currently saved for external notification. This information is played back for you through voice synthesis, one digit at a time.
Dial the sequence : "2 <External recipient number> #" to save your external notification recipient number. It may contain up to 18 digits, including the network access prefix.
Dial "3" to activate or de-activate the external notification service. If the service was initially inactive, it will be activated, and vice versa. Deactivating the service has no impact on the recipient number for the service that is reputed and remains programmed.
Dial "4" to erase the number currently saved for external notification.
Dial "9" to return to the main mailbox personalization menu.
¿
89MD Evolution – Cordless DT590
Page 90
Voice Mail Services
¿ Dial "9" to end personalization.
You will then be returned to your mailbox consultation menu
Notes :
Each time something new is programmed, the system will provide confirmation. If a service is activated or deactivated, the confirmation clearly states that "the service is activated" or "the service is deactivated", as the case may be.
In relation to your user password, it is very important that you modify it, to ensure the confidentiality of your mailbox. If you ever forget your password, you can request that it be re-initialized, either by a system attendant, or by the system administrator.

Voice Mailbox for Hunt Group

If you are part of a hunt group with the purpose of distributing calls, a common mailbox may be associated with the group.
This common mailbox may then receive calls from parties requesting the group when their calls remain unanswered from the group member allocated to each call, or when their calls encounter a "congested" or "closed" hunt group status.
Callers may then leave a voice message that is, in this case, distributed and notified to each member of the hunt group, in usual fashion.
You may consult this voice message from your individual mailbox. This is carried out in the same way as you would access a message destined for you personally, with the same processing services available. There is no distinction in your mailbox between individual messages and group messages.
A voice message left for a group is automatically un-notified on your extension, as soon as you consult it, just as it would for an individual message.
The only particularity is that a global denotification of a "common" message of this type will only take place after each member of the hunt group has consulted it.
MD Evolution – Cordless DT59090
Page 91
Voice Mail Services

Voice Mailbox for Mailing List

Independent of any hunt group notion, you or your internal calling parties may be assigned to a common mailbox for a mailing list in addition to your (their) individual mailbox.
This enables a user to initiate a voluntary distribution of a voice message to the members associated with the common mailbox for a mailing list.
For example, a common mailbox associated with a department would enable the department manager, any other member of the department, or even a third party to voluntarily distribute a voice message to all department members, to, for example, call a meeting.
Access to this type of common mailbox for a mailing list is gained through the automated attendant usually implemented and associated with a system's integrated voice mail system, even when an automated attendant's functions are not effectively used.
Access is gained as follows :
¿ Dial the number for your company's automated attendant
(AA).
Usually, the internal number for the automated attendant is 885. If you need more information, contact your system administrator.
ÜÛ Press
Wait for the Service Acceptance Tone
You are then connected to the automated attendant's voice menu
¿ Dial "8" in order for your call to be transferred to voice mail.
"8" is the code used to access the area for leaving voice mail through the automated attendant.
¿ Dial the number for the common mailbox for a mailing list you
wish to access.
Always beginning with a "0", the number for a common mailbox may vary from 0002 to 0999.
You may then leave your message before ending your call. As with a message addressed to a hunt group, this message will
then be distributed and notification will be sent to all of the members associated with the common mailbox for a mailing list, in usual fashion.
Each member may then consult it through his/her individual mailbox. This is carried out in the same way as for an individual message, with the same processing services available.
There is no distinction in your mailbox between individual messages and mailing list messages.
91MD Evolution – Cordless DT590
Page 92
Voice Mail Services
A mailing list voice message is automatically un-notified on each extension, as soon as each member consults it, just as with an individual message.
Once again, the only particularity is that a global denotification of a "mailing list" message of this type will only take place after each member of the common mailbox has consulted it.
Notes :
On a standard system, there may be up to 16 common mailboxes, each with the capacity to include up to 32 members or individual mailboxes. One individual internal user may be associated with several common mailboxes.
The procedure is applicable from an external network; instead of dialling 885, you would dial the DID number for the automated attendant. It is also applicable for leaving a message in an individual mailbox, without having to call the party.

Voice Mailbox for Attendants

Your facility's attendants also have a common mailbox dedicated specifically to them, which they share.
Its purpose is to receive - when the attendants are absent - call forwards of general calls that are ordinarily processed by the attendants, typically when your facility is set to night mode.
This common mailbox is also accessible voluntarily. Its number is
0001.
This common mailbox is distinct due to the fact that when a voice message is left, all of the attendants' extensions are notified; however, when one of them consults the message, all of the extensions are globally un-notified.
MD Evolution – Cordless DT59092
Page 93
Voice Mail Services

Integrated Web Server and Unified Messaging

According to the configuration of your telephone facility, you may also have access to three PC applications that offer even more user-friendly management of your integrated voice mail services.
The first application, called Integrated Web Server, opens the integrated voice messaging system for your telephone installation within your company's IT network.
In practice, this enables you to consult the messages left in your mailbox directly from your Multimedia desktop PC. The characteristics for each voice mail left are displayed in real time.
You may also listen to each voice message using your Multimedia PC sound card, and then erase the voice message after you've listened to it.
You also have access to all of your mailbox's personalization services directly from your desktop PC, including its general operating mode. All of this is carried out completely interactively with the integrated voice mail system.
Note : Access to your Integrated Web Server is controlled by entering your extension number and user password.
The second additional application is called Unified Messaging. Its purpose is to merge your facility's integrated
voice mail system with the e-mail system that is usually present within your company's IT network.
In practice, this application provides an e-mail notification to your desktop PC each time a voice message is left in your mailbox, in addition to the usual notification methods on your telephone extension.
With this application as well, you may listen to a voice message through your Multimedia desktop PC sound card.
You may also use your PC to control your telephone extension to process each voice message, or even to return a call to someone who left you a voice message.
You then have access to all of the methods available for personalizing your use of Unified Messaging. Most notably, you may manage the voice message e-mail notification address, which on occasion could be a laptop remotely connected through the Internet.
93MD Evolution – Cordless DT590
Page 94
Voice Mail Services
The third additional application is Click Dialling.This application may offer you access to the internal and external directories for your company, through your desktop PC. With just one click of the mouse, you can place calls to anyone.
To perform Click Dialing from the web server :
Select Information.
Select Address Book.
Select the wanted name.
Click to distant : your DECT terminal is ringing
On your DT590 :
ÜÛ Press to make the call
Note :
Whenever necessary, contact your system administrator for more information concerning the availability of one or both of these applications for your telephone facility.
MD Evolution – Cordless DT59094
Page 95

SMS Text Messages (optional)

SMS Text Messages (optional)
You can send and receive messages, also known as SMS (Short Message Service), to and from other phones in your system.
Note : Text messages can only be received and sent if the Ericsson Integrated Messaging Server is installed in your system. Please contact your system administrator.

Receive text messages (SMS)

When a text message is received, the LED starts flashing and a message tone sounds.
If the message is received during a call, a beep notifies the user. The message is stored in the message list. The “New message”
icon is shown in the display. The icon will remain in the display until all new messages are opened.
Route : Menu » Message » Inbox
¾ Press. º Select the “Message” tab.
The following options are available :
m
Voice
•Inbox
•Send
º ÜÛ Select the menu item “Inbox” and confirm.
The message list is displayed.
º Scroll to find the message.
The selected message is highlighted.
ÜÛ Press to read the message.
The message text is displayed followed by “Proceed?”.
95MD Evolution – Cordless DT590
Page 96
SMS Text Messages (optional)
½ ÜÛ Press to delete the message.
Or :
ÜÛ Press to proceed to the next menu.
This menu gives you additional options, such as Remove or Forward the message, to Call (Numbers in the text) or to Read next message.

Send text messages (SMS)

Route : Menu » Message » Send
¾ Press. º Select the “Message” tab.
The following options are available :
m
Voice
•Inbox
•Send
º ÜÛ Select the menu item “Send” and confirm.
The following options are available :
•Unsent
•New
•Outbox
º ÜÛ Select the menu item “New” and confirm.
¿ ÜÛ Enter your message and confirm.
For information on how to write text, see section “Write Text” on page 65.
¿ Enter the phone number.
ÜÛ Press to send the message.
MD Evolution – Cordless DT59096
Page 97

Group Services

Group Services
Most of the time, you will be working as a team - within a department, for example. Your extension offers you different additional services designed specifically for working as a team.
First of all, it provides the option of supervising your colleagues' extensions, thus ensuring comprehensive call coverage. You may also call a colleague or intercept calls for each other.
Secondly, your extension may also be part of a hunt group - within your department or another department - that calling parties may call whenever they need to, not just to contact you personally, but to contact someone within your department.
Your extension provides a simplified call pick-up service within a hunt group. It also offers you the option of managing your own participation in this service within the group. This is also referred to as the In/Out status management within a group.
If you have been designated as the supervisor of a hunt group, you have the ability to open and close the hunt group according to your department's business hours.
Finally, while it's not really a group service, you also have access to a personal group, which is designed for grouping various extensions that may be assigned to you - for example, your DT590 extension, and another phone. It could be your Mobile Extension (See section “Mobile Extension Service” on page 103). Different services are then provided for you to process your calls as efficiently as possible within a personal group.
97MD Evolution – Cordless DT590
Page 98
Group Services

Hunt Groups

Your extension may be part of a hunt group for which the purpose is to distribute calls among the members of your department or other group.
A call received on your hunt group number will then be automatically directed to an extension within the group that is free ­such as your own - according to predefined distribution criteria. Generally, this criteria is established to ensure even distribution of calls between the various members of the group.
The presentation of an incoming call for your group is therefore carried out just as it would for an individual call presented on your extension. (See section “Incoming Calls” on page 37).
As a result, you have access to all the same processing services as you would for your personal calls.
If you do not answer your hunt group call within a typical 30­second timeframe, it may be presented to a different extension in your group that is free. The call may also be directed to a third party set or other overflow group, such as your facility's attendants. Depending on the definition for each hunt group, the call may also be re-directed to a dissuasion message.
If all of your hunt group's members are busy, a call that is presented, as the case dictates, may be directed to a third party set or other overflow group, such as your facility's attendants. Alternatively, depending on the definition of each group, the call may be placed in a call waiting queue to await a member of the group to be free, or directed to a dissuasion message.
This extension, overflow group or dissuasion message may also be solicited when your group is closed.
In practice, you may be part of several hunt groups. One hunt group is then established as your primary group, while the others are considered to be secondary.
You primary group has a processing priority feature. Therefore, when there are several different calls presented on the various groups of which you are a part, those for your primary group will take precedence.
MD Evolution – Cordless DT59098
Page 99
Group Services
The calls presented on your secondary groups are also automatically managed by the system, but without any particular priority.
Notes :
It is your system administrator's job to define how each hunt group will operate. It is also the system administrator's responsibility to define to which hunt group(s) you will be assigned, and which one will be your primary group.
Your facility may contain up to 16 hunt groups.

Call Pick-Up in Hunt Group

When you belong to one or several hunt group(s), you have access to the same call processing services for calls bound for these groups as you would for managing your personal calls.
Your extension also offers a simplified call pick-up service within each hunt group, which enables you to answer any call that is ringing on an extension that belongs to one of your groups, without having to move to that extension or dial its extension number.
14 Dial the prefix "14" to pick up a call presented on your
primary group.
Or,
¿ Dial the appropriate prefix to pick up a call presented on any
of your secondary groups
ÜÛ Press
In either case, you are now directly connected to the party calling the other extension.
99MD Evolution – Cordless DT590
Page 100
Group Services
Notes :
The simplified call pick-up described above applies only if the call that is picked up is for the group involved, or a personal call for a member of the involved group.
If several calls are ringing within the same group, the oldest call will be automatically selected. If several calls are ringing within different secondary groups, the call that is picked up will be automatically selected by the system.
Your extension may also be subject to call pick-up from third party sets that belong to the same group as you.
The call pick-up access prefix within secondary groups differs from one facility to another.

Standby Status in Hunt Group

When you belong to one or several hunt groups, you may also manage your availability for answering calls that are directed to your group(s).
This standby service enables you to temporarily withdraw from a hunt group. Therefore, you would only receive personal calls, or those that are directed to the groups from which you have not withdrawn.
Once again, the system distinguishes your position in relation to your primary group as well as your secondary groups.
To manage your group standby status, from an idle extension :
68 Dial the prefix "68" to proceed to standby within your primary
group.
ÜÛ Press
Wait for the Service Acceptance Tone
If your extension was active within your primary group, it will now be on standby. On the other hand, if your extension was on standby, it will now be active within your primary group.
MD Evolution – Cordless DT590100
Loading...