The purpose of this document is to provide enhanced technic al information for Sony Ericsson
repair technicians in order to assist during service, repair and troubleshooting operations on Sony
Ericsson mobile phones. It should be used as a c omplement to other repair instructions and tools
as notifi ed by the local Sony Ericsson representative.
To search for components throughout the entire document use the “search” function in Adobe
Acrobat Reader 7.0 (or later version) and enter the component name or other word. Use zoom to
enlarge.
For easier navigation of the document you can use the bookmarks that appear in the Bookmarks
tab on the left side of the Adobe Acrobat Reader window. Each bookmark jumps to a page in the
document.
Disclaimer
This document is Sony Ericsson confi dential and should be treated as confi dential in accordance
with the agreement with Sony Ericsson. This document is intended for use by authorized ser vice
technicians only. Sony Ericsson is not to be held responsible for any damages or losses caused
intentionally or unintentionally due to unauthorise d use of the information in this document.
Revision Hi st o ry
Rev.DateChanges / Co mments
110/31/2008Initital revision.
ABOUT
Contents
ABOUT 2
TROUBLESHOOTING 3
MEASUREMENT POINTS 39
About 2
Contents 2
Equipme nt L ist 3
On/Off Problems 8
Flash Problems 8
Dead Phone Problems 9
Display Problems 10
Display Illumination Problems 11
Key Problems part 1 11
Key Problems part 2 12
LED Problems 12
Main & VGA Camera 13
Camera Door Sens or & Flash LED Pr o bl em s 13
Vibrator Problems 14
Charging Problems 14
USB/VBUS Charging Problems 15
SIM Problems 16
Memor y S t i c k Pr o bl em s 16
Audio Internal Problems 17
Audio Exter nal Pr o ble ms 17
FM Radio Problems 18
Bluetooth Problems 18
GSM Netwo rk Problems 19
WCDMA Network Probl em s 20
System Connector Protection Test 21
Current Consumption Test 21
Current Consumption Test 22
Battery an d Cur r ent C alibr ati on Test 23
Backup Capacitor Test 23
Charging Test 24
ASIC Revision Test 24
Reference Measurement Points 25
Measurement Points Pictures 26
Front S ide 39
Back Side 40
N1200 Thor Module 41
N1210 Squid Module 42
Top Schematic 43
Imaging Top 44
Imaging Display 45
Imaging Camera 46
Imaging LMU 47
Imaging Sensor 48
Access Top 49
Access GS M & UMTS 50
Access Blueto ot h 51
Access AGPS 52
Applicatio n & S ystem Performance 53
System Top 54
Clocks & Resets 55
System Memories 56
SEMC Troubleshooting Manual
C702
ABOUT
System PoP IF 57
Power Top 58
Regulators & Charging 59
Power Camera 6 0
Power ASICs 61
Power Memories 62
Connectivity Top 63
Connectivity ADC & I2C 64
Connectivity Cards 65
Connectivity 66
Connectivity Keypad 67
Audio Top 68
Audio Analog 69
Audio Digital 70
Audio FM Radio 71
Test 72
Thor RF Module - TOP 73
Thor RF Module - G SM/EDG E Tx + FEM 74
Thor RF Module - G SM/EDG E Rx + Synth 75
Squid RF Module - Ra di o Top 76
Squid RF Module - Ra dio Cont UMTS 77
Squid RF Module - Radi o D up l ex 78
Squid RF Module - Ra di o Top UMTS 79
Squid RF Module - Ra di o Receiver UMTS 80
Squid RF Module - Radio S y nt he sizer UMTS 81
Squid RF Module - Radi o Power Amplifi er 82
Note: More additional information about the equipment used for TRS can be found in Repair
Tools Catalogue on CSPN or on the following location: CSPN – Repair Instructions – Electrical –
C702 – Equipment List.
Power Supply Channel 2 DCIO/SEPI
Agilent 6632B or similar
Location: CSPN-Repair Instructions-Level: Mechanical-Tool Catalogue
Instrument Settings:
Voltage: 5.0 Volt
Limiter: 2A
Note: It is very important to follow instrument setting instructions when performing the
Current Calibration Test.
Oscilloscope
Tektronix TDS 2012 or similar
Location: CSPN-Repair Instructions-Level: Mechanical-Tool Catalogue
Digital Multimeter (DMM)
Fluke 83 or similar
Location: CSPN-Repair Instructions-Level: Mechanical-Tool Catalogue
The 0, 64 mm Test Probes is recommended by Sony Ericsson when DMM is in use see picture 1.
Picture 1
TROUBLESHOOTING
TRS Fixture Kit
Location: CSPN-Repair Instructions-Electrical-C702-Equipment List
Dummy Battery
Location: CSPN-Repair Instructions-Electrical-C702-Equipment List
Part number: NTZ 112 533
Note! The resistance between GND and BDATA should be approximately 120K Ohm.
Instruments
Power Supply Channel 1 VBATT
Agilent 6632B or similar
Location: CSPN-Repair Instructions-Level: Mechanical-Tool Catalogue
Instrument Settings:
Voltage: 3.8 Volt
Limiter: 2A
Note: During the calibration the accurate voltage from the VBATT must be within ±0.015 V. If
this is not fulfilled it will result in a faulty calibration. (For more information about
recommended power supply units, see the Repair Tool Catalogue on CSPN under the Mechanical
level. The Power Supply Channel 1 VBATT must allow reverse current.
Note: Maximal cable length between the Power Supply Channel 1 VBATT and the dummy
battery must be maximum 1m. The cable must have a capacity for at least 16A.
Spectrum Analyzer
HP 8595E or similar
Location: CSPN-Repair Instructions-Level: Mechanical-Tool Catalogue
RF probe
HP 85024A or similar
Location: CSPN-Repair Instructions-Level: Mechanical-Tool Catalogue
Mobile Phone Tester
Yokogawa VC230 or similar
Location: CSPN-Repair Instructions-Level: Mechanical-Tool Catalogue
FM Signal Generator
Agilent E4433B or similar
Location: -
RF Adaptor
Adaptor 33 N-BNC-50-1
Adaptor to Signal Generator RF Output
See Picture 2
Location: -
Note: It is very important to follow instrument settings instructions when performing the
Battery Calibration Test.
Location: CSPN-Repair Instructions-Level: Mechanical-Tool Catalogue
Part number: KRY 101 1413
RF Test Cable Flexible
Location: CSPN-Repair Instructions-Level: Mechanical-Tool Catalogue
Part number: RPM 119 885
See Picture 5.
Picture 5
Drivers
SEPI BOX Drivers
Location: EMMA III-Drivers-SEPI
SE Communication Interface SEPI BOX
Location: CSPN-Repair Instructions-Level: Mechanical-Tool Catalogue
Part number: LTN 214 1484
See Picture 3.
Picture 3
Cables
USB Computer Cable
Location: CSPN-Repair Instructions-Level: Mechanical-Tool Catalogue
See Picture 4.
SEPI Interface Cable – A1
Location: CSPN-Repair Instructions-Level: Mechanical-Tool Catalogue
Part number: KRY 101 1119/1
See Picture 6.
Picture 6
Power Cable RED to Power Supply Channel 1 VBATT
Maximum Length: 1m
Location: CSPN-Repair Instructions-Level: Mechanical-Tool Catalogue
Power Cable BLACK to Power Supply Channel 1 VBATT
Maximum Length: 1m
Location: CSPN-Repair Instructions-Level: Mechanical-Tool Catalogue
1221-7857 rev. 1
4 (115)
TROUBLESHOOTING
Equipment List
SEMC Troubleshooting Manual
C702
Customized Power Supply Channel 2 DCIO/SEPI Cable
To perform Current Calibration the phone must be supplied directly through the system
connector. Customize the cable according to following instructions:
STEP 1:
Take the CST-75 battery charger and cut of the charger according to Picture 7.
Picture 7
Note: Cable length must be exact 1.3m.
STEP 2:
Connect the CST-75 charger Red or White wire to the Plus Output and the Black wire to the
Minus (GND) Output at Power Supply Channel 2 DCIO/SEPI according to Picture 8.
STEP 4:
Connect DCIO and SEPI Interface Cable – A1 cables according to Picture 10.
Picture 10
TROUBLESHOOTING
This is wrong setup see picture 11.
Picture 11
Picture 8
STEP 3:
Cut of isolation material from inside of the charger plug according to Picture 9.
Picture 9
Power Supply Channel 2 DCIO/SEPI Cable Connection Setups
Correct DCIO/SEPI Cable setup when TRS Fixture is used.
Picture 12
Note: Example of DCIO/SEPI and K750 TRS Fixture Setup.
1221-7857 rev. 1
5 (115)
TROUBLESHOOTING
Equipment List
SEMC Troubleshooting Manual
C702
Correct DCIO/SEPI Cable setup when the Dummy Battery is used.
Picture 13
Picture 14
STEP 2:
Cut the Red lab plug according to Picture 16
Picture 16
TROUBLESHOOTING
STEP 3:
Use any Hands free (PHF) Cable and cut according to Picture 17
Picture 17
Customized FM Radio Cable
STEP 1:
Use Cable according to Picture 15
Picture 15
Product Name: Test lead BNC-4mm 1,5m
Product Description: Test lead with 4 mm lab plugs at one end and a BNC plug at the other.
Manufacturer: PMK Germany
Location: http://www.elfa.se/en/
or other supplier.
Part number: 46-310-40 (Note: This is ELFA part number)
Note: Minimum Cable length 40 cm.
STEP 4:
Use only wire connected to Pin2 and cut all rest wires according to Picture 18.
Use digital multimeter instrument (DMM) and perform diode measurement to select wire
connected to Pin2 at hands free system connector plug.
Picture 18
1221-7857 rev. 1
6 (115)
TROUBLESHOOTING
Equipment ListEquipment ListEquipment List
SEMC Troubleshooting Manual
C702
STEP 5:
Connect by soldering cable from Picture 16 and cable from Picture 18 according to Picture 19.
Picture 19
Test Cards
Local SIM
Any functional Local SIM Card, see Picture 20
Picture 20
Sony Memory Stick M2
Any functional Memory Stick Micro M2 Card, see Picture 22
One Test SIM GSM/UMTS is needed to perform Current Consumption Test, see Picture 21.
Location: To buy a Test SIM GSM/UMTS, please contact your supplier of test equipment.
Picture 21
SMK RF Probe
Location: CSPN-Repair Instructions-Level: Mechanical-Tool Catalogue
Part number: SXA 109 6356
Picture 24
1221-7857 rev. 1
7 (115)
TROUBLESHOOTING On/Off Problems
- Flash Problems
SEMC Troubleshooting Manual
C702
START
Use
Dummy Battery (VBATT)
No
Is the
phone consuming
any current when
powering on the
phone
Yes
On/Off Problems
Is the phone
consuming more than
1mA when the phone
is powered off
No
Is it possible to
power on the phone
Connect a chargerNo
Yes
Yes
Is it possible to power
off the phone
Is the phones
behavior as normal
Optimized
charging
No
Yes
No
Yes
Go to
Dead phone
Problems part 1
Go to
Current
Consumption Test
After this go to
Charging Test.
Go to
Key Problems
No
Power Up the Phone
Connect
USB Cable From PC
The phone
Indicates charging
on the display
No
Go to
USB/VBUS
Charging Problems
No
Yes
Flash Problems
Flash process
Start-up when using
EMMA SW
Yes
Is
ITP SW Flash
Successful
5 Volt DC at
MP 118 (C2414)
Yes
3.3V - 3.5V
Pk-Pk Pulses at
MP 116 (C2476)
No
No
Yes
SL 5 Replace
D2020
SL 4 Escalate
Is any of
C2413 and C2433
short circuit
1.8 Volt DC
at
MP 120 (R2427)
START
Step 1:
System Connector Protection Test
If the test is pass go to step 2
Use Phone with Normal SW
Connect: Display, Keypad
Dowload ITP SW into the Phone
No
Yes
No
Perform
Step 2:
Use TRS Fixture
and VBATT
by using EMMA SW
SL 5 Replace
R2484
SL 4 Escalate
SL 5 Replace
C2413 or C2433
SL 4 Escalate
SL 5 Replace
D2000
SL 4 Escalate
TROUBLESHOOTING
Is the current
consumption between
10mA to 70mA
Yes
Flash
the phone with
correct CDA
software
Flash
The phone with
ITP software
successful
No
Go to
Flash Problems
Yes
CDA Software
Flash
Successful
1. Customize the phone into DPY/Z
No
No
Problems part 1
Connect USB from PC
No
Yes
2. Startup the phone and wait for
the configuration to take place
(takes less than a minute)
3. Customize with correct CDA
4. Activate the phone
Problem
solved
Go to
Dead Phone
Press ”C”
Run SEMC BOOT
if necessary
Run SUCR SW
Is Phone Flash
OK
No
Flash process
started
Yes
NoYes
Yes
No
Go to
System Connector
Protection Test..
After this go to
Flash Problems
Problem
solved
Yes
Claim for a
SW Upgrade
Disconnect:
VBATT and USB Cable
from the TRS Fixture
Max
2 Ohm between
MP 113 (X2300_Pin 2)
and MP 115
(Z4203_Pin 4)
Yes
Max
2 Ohm between
MP 112 (X2300_Pin 3)
and MP 110
(Z4203_Pin 3)
Yes
Replace
D2404
Yes
No
No
Yes
1.8V - 2.5V
Pk-Pk Pulses at
MP 98 (C2474)
Max
0.5 Ohm between
MP 113 (X2300_Pin 2)
and MP 114
(Z4203_Pin 1)
Max
0.5 Ohm between
MP 112 (X2300_Pin 3)
and MP 111
(Z4203_Pin 2)
Problem
solved
Yes
Yes
No
No
No
No
Yes
Is any of
V2410 and V2411
short circuit
Replace
System Connector
X2300
SL 5 Replace
Z4203
SL 4 Escalate
Replace
System Connector
X2300
SL 5 Replace
Z4203
SL 4 Escalate
Claim Component
D2404
SL 5 Replace
D2000
SL 4 Escalate
Yes
Yes
Replace
D2404
No
SL 5 Replace
V2410 or V2411
SL 4 Escalate
1221-7857 rev. 1
8 (115)
TROUBLESHOOTING Dead Phone Problems
SEMC Troubleshooting Manual
C702
START
Try to recover the phone by
Run SEMC BOOT if necessary
If successful claim SW Flash
If not continue with the step 2.
Step 1:
using EMMA SW
Press ”C”
Connect USB from PC
Run SUCR SW
Step 2:
Use TRS Fixture
Connect Only: VBATT
Replace
N1200 or N1210
SL 5 Remove
N2000
SL 4 Escalate
Yes
Dead Phone Problems part 1
Is the
current consumption
more than 1mA
Yes
Try to trace faulty
component by using
freezing spray
Are any of
N1200 (Thor)
or N1210 (Squid)
getting hot
No
No
0 Volt DC
between Power
Supply VBATT GND
and Shield Can
Fence
Yes
Connect
DCIO/SEPI
to the Phone
2.2 Volt DC
at MP 13 (ST2212
VDD_LP)
Yes
32 kHz
at MP 41 (C2103) and
MP 42 (C2106)
No
No
No
SL 5 Replace
R2200
SL 4 Escalate
SL 5 Replace
N2000
SL 4 Escalate
Replace
B2101
Dead Phone Problems part 2
START
NOTE !
Before following this guide
the Dead Phone Problems
part 1 must be finished.
VAUDIO26
Voltage
Ok
Yes
No
Dead Phone Problems part 2
Replace
N2400 or V2405
Yes
N2400 or V2405
getting hot
SL 5 Replace
N2202 or D2000
SL 4 Escalate
Yes
No
SL 5 Replace
N2000
SL 4 Escalate
No
Is any of
C2209, C2400
C2430, C3135
C3136 or C4213
short circuit
SL 5 Replace
N2000
SL 4 Escalate
No
Yes
TROUBLESHOOTING
SL 5 Replace
Faulty Component
SL 4 Escalate
Is the
current consumption
still more than
1mA
No
Replace
N1200
Step 1:
Disconnect
VBATT and DCIO/SEPI
Step 2:
Connect: Display and Keypad
to the PBA
Step 3:
Connect Only: VBATT
Step 4:
Activate EMMA SW
Press the ”C” key a nd
connect USB Cable from P C
Flash the Phone with ITP SW
Yes
Yes
Try to trace faulty
component by using
MP 20 (ST2207 VDDE18)
freezing spray
SL 5 Replace
N2000
SL 4 Escalate
No
1.8V DC at
and 2.8V DC at
MP 43 (C2230
VccA)
Yes
No
26 MHz
SYSCLK1 at
MP 97 (SP2102)
No
SL 5 Replace
D2000
SL 4 Escalate
Yes
32 kHz
RTCCLK at
MP 39 (R2122)
Yes
26 MHz
MCLK at
MP 6 (R2120)
Yes
No
Yes
SL 5 Replace
SL 4 Escalate
Check the following voltages:
2.6V MP 24 (ST2205 VAUDIO26)
2.5V MP 19 (ST2206 VANA25)
2.7V MP 25 (T2208 VBT27)
2.7V MP 26 (ST2209 VDIG)
1.2V MP 45 (ST2213 VCORE12)
1.8V MP 7 (ST2214 VCORE18)
All voltages
N2000
Ok
No
VANA25
Voltage
Ok
Yes
VBT27
Voltage
Ok
Yes
VDIG
Voltage
Ok
No
N2202 or D2000
getting hot
No
Replace
N1400
Yes
No
N1400
getting hot
No
Replace
N1400
Yes
NoNo
N1400
getting hot
Is any of
C2216 or
C2326 to C2332
short circuit
SL 5 Replace
N2000
SL 4 Escalate
No
Is any of
C2205 or C1409
short circuit
SL 5 Replace
N2000
SL 4 Escalate
No
Is any of
C2215, C8122 or C1407
short circuit
Yes
Yes
Yes
SL 5 Replace
Faulty Component
SL 4 Escalate
SL 5 Replace
Faulty Component
SL 4 Escalate
SL 5 Replace
Faulty Component
SL 4 Escalate
ITP SW Flash
Successful
No
Yes
SL 5 Replace
D2020
SL4 Escalate
Go to
Flash Problems
SL 5 Replace
N2000
SL 4 Escalate
Go to
Dead Phone
Problems part 2
No
Current
Consumption more
than 50mA
Yes
Yes
Go to
Dead Phone
Problems part 3
1221-7857 rev. 1
9 (115)
TROUBLESHOOTING Dead Phone Problem
s - Display Problems
SEMC Troubleshooting Manual
C702
START
Dead Phone Problems part 3
NOTE !
Before following this guide
the Dead Phone Problems
part 2 must be finished.
VCORE12
Voltage
Ok
Yes
VCORE18
Voltage
Ok
No
No
Dead Phone Problems part 3
1.2 Volt DC at
MP 40 (V2206)
Yes
Is
MP 45 (ST2213)
short circuit to
Shield Can
Fence
No
SL 5 Replace
L2200
SL 4 Escalate
SL 5 Replace
D2000
SL 4 Escalate
Yes
D2000
getting hot
No
Yes
C2220, C2219, C2222, C2221
C2243, C2244, C2301 to C2308
C2417, C2418, C2322, C2324
3.8 Volt DC at
MP 44 (L2201)
D2000
getting hot
No
Check if following
components are
short circuit:
C2412, C2311, C2419
C2313 to C2319
Are
all Components
Ok
Yes
No
Yes
Yes
SL 5 Replace
C2226 and L2201
SL 4 Escalate
SL 5 Replace
V2206 or N2000
SL 4 Escalate
SL 5 Replace
D2000
SL 4 Escalate
SL 5 Replace
N2000
SL 4 Escalate
Go to
Display illumination
Problems
1.8 Volt DC at
MP Z4202_Pins
5,6,7,8
Yes
No
Display Backlights
Ok
Yes
Turn off the phone
Disconnect: Display and Keypad
Restart the phone
Use Fault trace SW
MMI
Display pattern
Init Screen Testing
Activate: TV Test Pattern
Yes
1.8 Volt DC at
No
MP Z4202_Pins
1,2,3,4
No
Display Problems
Fault trace SW
MMI
Display pattern
Init Screen Testing
Activate:
RGB Color Pattern
Yes
SL 5 Replace
D2000
SL 4 Escalate
2.6 Volt DC
at MP 4 (ST4201) and
1.8 Volt DC at
MP 3 (ST4202)
Yes
1.8 Volt DC
at MP 2 (ST4205) and
0 Volt DC at
MP 1 (C4228)
0 Ohm
Between
MP Z4202_Pins
5,6,7,8 and Shield
Can Fence
No
START
Step 1:
Connect: Display, Keypad and VBATT
If the Display is working properly on the
Use TRS Fixture
Start the Phone!
TRS Fixture then replace Display
If not then continue with step 2.
Step 2:
Load ITP SW into the phone
Connect: DCIO/SEPI
Continue with
Display Problems TRS guide
SL 5 Replace
No
N2000
SL 4 Escalate
SL 5 Replace
No
D2000
SL 4 Escalate
SL 5 Replace
Yes
Z4202
SL 4 Escalate
TROUBLESHOOTING
Yes
Step 1:
Disconnect
VBATT and DCIO/SEPI
Step 2:
Connect: Display and Keypad
to the PBA
Step 3:
Connect Only: VBATT
Step 4:
Activate EMMA SW
Press the ”C” key and
connect USB Cable from PC
Flash the Phone with ITP SW
No
Is
any of
C2239 or
C2342 to C2347
short circuit
Yes
SL 5 Replace
Faulty Component
SL 4 Escalate
ITP SW Flash
Successful
No
No
Yes
3.8 Volt DC
at MP 8 (N2202_Pin 1)
and MP 9 (ST2216)
SL 5 Replace
D2020
SL 4 Escalate
Go to
Flash Problems
No
Yes
No
SL 5 Replace
Faulty Component
SL 4 Escalate
SL 5 Replace
C2238 and N2202
SL 4 Escalate
SL 5 Replace
N2202
SL 4 Escalate
More than
1.8V Pk-Pk Pulses
at MP Z4200_Pins 5,6,7,8
short after TV Test was
activated
Yes
More than
1.8V Pk-Pk Pulses
at MP Z4201_Pins 5,6,7,8
short after TV Test was
activated
Yes
Replace
X4202
at MP Z4200_Pins 1,2,3,4
No
No
short after TV Test was
at MP Z4201_Pins 1,2,3,4
short after TV Test was
More than
1.8V Pk-Pk Pulses
activated
No
More than
1.8V Pk-Pk Pulses
activated
No
Yes
SL 5 Replace
D2000
SL 4 Escalate
Yes
SL 5 Replace
D2000
SL 4 Escalate
0 Ohm
Between
MP Z4200_Pins
5,6,7,8 and Shield
Can Fence
No
0 Ohm
Between
MP Z4201_Pins
5,6,7,8 and Shield
Can Fence
No
Yes
Yes
1221-7857 rev. 1
SL 5 Replace
Z4200
SL 4 Escalate
SL 5 Replace
Z4201
SL 4 Escalate
10 (115)
TROUBLESHOOTING
Display Illumination Problems - Key Problems part 1
SEMC Troubleshooting Manual
C702
Fault trace SW
MMI
Misc
Activate:
Display Backlight
Display Backlights
Ok
No
Disconnect Display from the PBA
Use Fault trace SW and go to:
MMI
Misc
Deactivate:
Display Backlight
3.7 V - 3.8 V DC
at MP 58 (TP4200)
Yes
Yes
Display Illumination problems
Flash the phone with
EMMA SUCR SW
Fault trace SW
MMI
Misc
Activate:
Display Backlight
4.5 Volt
Pk-Pk Pulses
(
± 0.5V) at MP
V4200_Pin 3
No
15 Volt DC
at MP 58 (TP4200)
START
Step 1:
Use TRS Fixture
Connect Display and Keypad.
If the Display is working properly at the
TRS Fixture then replace theDisplay
If not then continue with step 2.
Load ITP SW into the phone
Display Illumination Problems TRS guide
Yes
Step 2:
Use TRS Fixture
Connect: Display
VBATT and DCIO/SEPI
Continue with the
SL 5 Replace
V4200 or L4200
SL 4 Escalate
No
SL 5 Replace
N2000
SL 4 Escalate
SL 5 Replace
V2402
SL 4 Escalate
Yes
Problem with
Phone
Off Key
Key Problems part 1
START
Step 1:
Connect: Display, Keypad and VBATT
Perform Keyboard Test in Service Tests Menu
If All Keys are working properly on the
No
Use TRS Fixture
Step 2:
TRS Fixture then replace Keypad
If not then continue with the
Key Problems TRS guide part 1
Problem with
Phone
On Key
Yes
Press the
On/Off Key
S2504
Yes
3.6V-3.7V DC
at MP 49
(V2402_Cathode)
No
Remove
S2504
Replace
S2504
No
TROUBLESHOOTING
0 Volt DC at
MP 49
(V2402_Cathode)
Yes
SL 5 Replace
V2505 or N2000
SL 4 Escalate
No
3.6V-3.7V DC
At MP 49
(V2402_Cathode)
Yes
No
3.7 V - 3.8 V DC
at MP 37 (V4201
Anode)
No
Yes
SL 5 Replace
V4201
SL 4 Escalate
SL 5 Replace
L4201 and L4203
SL 4 Escalate
Yes
0Volt DC at
MP 57 (TP4201) when
Display Backlight
Is On
No
Yes
Replace
X4202
SL 5 Replace
V4206 or N2000
SL 4 Escalate
No
Problem with
Volume Down
Key
No
Yes
1.8 Volt DC at
MP 73 (S2502_Pin C)
and MP 75
(S2502_Pin D)
No
Remove
S2502
1.8 Volt DC at
MP 73 (S2502_Pin C)
and MP 75
(S2502_Pin D)
Yes
No
Press the
Volume Down Key
S2502
SL 5 Replace
V2511 or D2000
SL 4 Escalate
Replace
S2504
SL 5 Replace
V2511 or D2000
SL 4 Escalate
Yes
0 Volt DC at
MP 73 (S2502_Pin C)
and MP 75
(S2502_Pin D)
No
Replace
S2502
Go to
Key Problems part 2
Yes
Replace
S2502
1221-7857 rev. 1
11 (115)
TROUBLESHOOTING Key Proble m s part
2 - LED Problems
SEMC Troubleshooting Manual
C702
START
Key Problems part 2
Note!
Before following this guide the
Key Problems part 1 must be
finished
Problem with
Volume Up
Key
No
Yes
Key Problems part 2
1.8 Volt DC at
MP 69 (S2503_Pin C )
and MP 70
(S2503_Pin D)
No
Remove
S2503
1.8 Volt DC at
MP 69 (S2503_Pin C )
and MP 70
(S2503_Pin D)
Yes
No
Press the
Volume Up Key
S2503
SL 5 Replace
V2512 or D2000
SL 4 Escalate
SL 5 Replace
V2512 or D2000
SL 4 Escalate
Yes
0 Volt DC at
MP 69 (S2503_Pin C)
and MP 70
(S2503_Pin D)
No
Replace
S2503
START
Load ITP SW into the phon e
Use TRS Fixture
Connect: Keypad FPC, Display
VBATT and DCIO/SEPI
Use Fault Trace SW
MMI
Init Screen Testing
Activate LED
according to following se quence:
Display Backlight
Upper Keypad LED
Lower Keypad LED
Camera Keypad LED
NOTE !
If all Keypad LED and Display LED are
working properly on the TRS F i xture
then replace Keypad or Display.
If not then continue with the
LED Problems TRS guide.
Display
Backlight
Ok
Yes
No
LED Problems
TROUBLESHOOTING
Go to
Display illumination
Problems
Problem with
All other
Keys
No
Flash the Phone with
EMMA SUCR SW
Yes
Replace
X2402
Problem solved
Yes
No
Yes
Replace
S2503
Claim Component
X2402
SL 5 Replace
D2000
SL 4 Escalate
Problem with
Upper Keypad LED
No
Problem with
Lower Keypad LED
No
Problem with
Camera Keypad LED
Yes
Yes
Yes
0.3 Volt DC at
MP 60 (TP2004)
Yes
Replace
X2402
0.8V-0.9V DC at
MP 61 (TP2003)
Yes
Replace
X2402
3.5 Volt DC at
MP 59 (TP2005)
No
No
No
0.2 Volt DC at
MP 11 (V4205_Pin 1)
0.7V-0.8V DC at
MP 12 (V4205_Pin 4)
2.5 Volt DC at
MP 10 (V4206_Pin 1)
No
No
Yes
Yes
Yes
SL 5 Replace
V4205
SL 4 Escalate
SL 5 Replace
N2000
SL 4 Escalate
SL 5 Replace
V4205
SL 4 Escalate
SL 5 Replace
N2000
SL 4 Escalate
SL 5 Replace
V4206
SL 4 Escalate
No
Flash the Phone with
EMMA SUCR SW
Yes
Replace
X2402
No
SL 5 Replace
N2000
SL 4 Escalate
1221-7857 rev. 1
12 (115)
TROUBLESHOOTING
M a in & VGA Camer a - Cam e ra D oo r Se n so r & Flash LE D Proble m s
SEMC Troubleshooting Manual
C702
VGA Camera
Ok
Replace
VGA Camera
Replace
X4301
Retest
Main and VGA
Camera
Yes
Is the
Application
Result GPIO:
GPIO_02 = HIGH and
GPIO_09 = LOW
No
SL 5 Replace
D2000
SL 4 Escalate
Yes
No
No
No
VGA Camera
No
problem with
Main Camera
Main Camera
Main Camera
Main Camera
Fault trace SW
1: MMI, Misc
Init Screen Testing
Activate:
VGA Camera Test
2: Logic, GPIO Manager
Application
GPIO-Read:
GPIO_02 and GPIO_09
Application
Result GPIO:
GPIO_02 = LOW and
GPIO_09 = HIGH
Main and VGA Camera Problems
Claim
Main and VGA
Cameras having
Replace
X4300
Is the
Yes
Replace
Ok
Yes
Claim
Yes
Is the
Yes
No
Load ITP SW into the phone
Use TRS Fixture
Display, VBAT and DCIO/SEPI
Main and VGA Camera
must be mounted on the PBA !
Use Fault Trace SW
Perform Main and VGA Camera Test
Fault trace SW:
MMI, Misc, Init Screen Testing
Main Camera Test and VGA Camera Test
Main and VGA
Camera working
Fault trace SW
1: MMI, Misc, Init Screen Testing,
2: Logic, GPIO Manager, Application, GPIO-Read:
Main Camera Test
GPIO_02, GPIO_03
GPIO_04, GPIO_05 and GPIO_09
Result GPIO:
GPIO_03, GPIO_04 and
GPIO_05 = HIGH
Are both
problems
Yes
Connect:
Perform:
properly
No
Activate
Is the
Application
Yes
START
Go to
Service Tests Menu and
perform:
Main and VGA Camera
Test
Flash the phone with
Yes
No
EMMA SUCR SW
SL 5 Replace
D2000
SL 4 Escalate
Replace
X4201
SL 5 Replace
L8100
SL 4 Escalate
Camera Door Sensor and Flash LED Problems
START
Flash the phone with the EMMA SUCR SW
If successful claim SW Flash, if not go to Step 2.
Replace Flash FPC and retest the phone
If successful claim Flash FPC, if not go to Step 3.
Load ITP SW into the phone
Camera Door Sensor and Flash LED Problems TRS guide
No
No
Step 1:
Step 2:
Step 3:
Use Fault Trace SW
Use TRS Fixture
Connect: Flash FPC,
VBATT and DCIO/SEPI
and continue with the
1.5 V - 1.8 V DC
at MP 78 (R4231)
Yes
3.7 V - 3.8 V DC
at MP 88 (V8100
Anode)
Yes
3.8 Volt DC
at MP 87 (ST8101)
Yes
Restart the Phone!
Fault trace SW
MMI
Misc
Init Screen Testing
Activate:
Camera Flash LED
No
TROUBLESHOOTING
SL 5 Replace
V8101
SL 4 Escalate
Yes
Is
V8101
Short Circuit
No
SL 5 Replace
V8100
SL 4 Escalate
SL 5 Replace
D2000
SL 4 Escalate
Replace
N2209
No
No
13 MHz at
MP 76 (ST4304) and
1.8 Volt at
MP 74 (ST4303)
Yes
2.8V DC at
MP 71 (TP2207
VCAMSA) and 1.8V DC
at MP 52 (TP2208
VCAMIO)
1.3 Volt DC
at MP 72 (TP2204
VCAM12)
Yes
2.8 Volt DC at
MP 77 (TP2210
VCAMAF)
No
NoYes
SL 5 Replace
N2212
SL 4 Escalate
Replace
N2206
SL 5 Replace
N8100
SL 4 Escalate
No
4.5 V – 5.0 V DC
at MP 87 (ST8101)
Claim Component
X4201
SL 5 Replace
D2000
SL 4 Escalate
Yes
Yes
No
Replace
X4201
Is
Problem Solved
1221-7857 rev. 1
13 (115)
Vibrator Problems
START
Load ITP SW into the phone
Connect: VBATT and DCIO/SEPI
Use Fault Trace SW and go to:
MMI-Misc-Init Screen Testing
If the Vibrator is working properly on the TRS Fixture
then replace vibrator if not then continue with
Vibrator Problems TRS guide
Step 1:
Step 2:
Use TRS Fixture
Activate:
Vibrator Test
NOTE !
TROUBLESHOOTING Vibrator Problems
SEMC Troubleshooting Manual
C702
TROUBLESHOOTING
Clean Pad B4200 A
Clean Pad B4200 B
Scrap
PBA
SL 5 Replace
L4204
SL 4 Escalate
Yes
Yes
Connection
between
PBA GND and
MP 79 (B4200_Pad B)
Ok
No
Is
L4204
Max 1.5 Ohm
No
Yes
2.8 Volt
Pk-Pk Pulses at
MP 82 (C4206
VIBR_OUT)
No
Is
MP 82 (C4206)
short circuit to
Ground
Yes
No
SL 5 Replace
N2000
SL 4 Escalate
SL 5 Replace
C4206, C4207,L4202
SL 4 Escalate
1221-7857 rev. 1
14 (115)
TROUBLESHOOTING Charging Problems
- USB/ V BUS Cha rg in g Proble ms
SEMC Troubleshooting Manual
C702
Use TRS Fixture
Connect: VBATT
and DCIO/SEPI
Use Fault Trace SW
Perform
Battery Calibration
3.2V and 4.1V DC
at MP 80 (TP2200) during
Battery Calibration
No
Replace
X2200
SL 5 Replace
R2200
SL 4 Escalate
No
Yes
Charging problems
Battery Calibration.
Passed
Yes
Current Calibration
Passed
No
Use TRS Fixture
Connect: VBATT
and DCIO/SEPI
Use Fault Trace SW
Yes
Is
MP 81 (TP2202)
Short circuit to
Shield Can
Fence
START
Perform System Connector Protection Test
If the test is pass go to step 2
Load ITP SW into the phone
Connect: VBATT and DCIO/SEPI
Logic, Phone Power and perform
Battery and Current Calibration
It is very important to follow
instrument setting instructions during
Battery and Current Calibration.
No
Step 1:
Step 2:
Connect: Dummy Battery
Use Fault Trace SW:
NOTE !
Yes
SL 5 Replace
N2000
SL 4 Escalate
Flash the phone with
EMMA SUCR SW
and go to
Charging Test
Replace
System Connector
X2300
No
USB/VBUS Charging Problems
START
Step 1:
Perform System Connector Protection Test
If the test is pass go to step 2
Step 2:
Use Phone with Normal SW
Use TRS Fixture
Connect: VBATT
Connect
DSU-60/ USB cable
from PC to the phone
5 Volt DC at
MP 102 (C2422)
Yes
No
Is any of
C2421 or C2422
short circuit
No
Yes
TROUBLESHOOTING
SL 5 Replace
C2421 or C2422
SL 4 Escalate
No
Is
Connection
between
Shield Can Fence and
Power Supply GND
Ok
Yes
SL 5 Replace
N2000
SL 4 Escalate
Yes
SL 5 Replace
R2201
SL 4 Escalate
Yes
5 Volt DC at
MP 117 (C2201
DCIO)
Start
Current Calibration
(C.C.)
Phone
Consuming
DCIO/SEPI Current
(During Current
Calibration)
R2201
0.3 Ohm
No
Yes
Phone
consuming more
No
MP 46 (C2241
NoNo
Yes
DCIO_INT)
Higher than
3,8 Volt DC
Yes
MP 121 (R2201
CHSENSEP) Higher
than 3,8 Volt DC
(During C.C.)
No
than 10mA Charger
Current
(DCIO/SEPI)
SL 4 Replace
V2421
SL 5 Replace
C2423 and C2424
SL 5 Replace
N2000
SL 4 Escalate
Yes
SL 5 Replace
N2000
SL 4 Escalate
Replace
N2402
Yes
MP 101 (R2287)
No
5 Volt DC at
Disconnect
VBATT and USB Cable
From the phone
Is
L2407
Max 0.5 Ohm
Yes
No
SL 5 Replace
L2407
SL 4 Escalate
Replace
System Connector
X2300
Replace
V2202
MP 119
(V2202_Pin 2
YesNo
CHREG) Lower than
MP 46 (C2241)
(During C.C.)
1221-7857 rev. 1
15 (115)
TROUBLESHOOTING SIM Problem
s - Memor y St ick Proble m s
SEMC Troubleshooting Manual
C702
Flash the phone with
EMMA SUCR SW
Remove Test SIM
Use TRS Fixture
Connect: VBATT
and DCIO/SEPI
Use Fault Trace SW
Activate:
SIMVCC
SIMVCC On
Activate:
SIMRST
Yes
Sim Com Test
Passed
No
1.8 Volt DC at
MP114 (X2403_Pin 1 )
Yes
SL 5 Replace
C2406 or C2411
SL 4 Escalate
SIM Problems
No
Yes
Fault Trace SW
Logic
SIM Card control
Activate:
SIM Com Test
1.8 Volt DC at
MP 47 (C2406)
No
Are any of
C2406 or C2411
Short circuit
START
Load ITP SW into the phone
Yes
No
Step 1:
Step 2:
Insert Test SIM
Connect:
Dummy Battery (VBATT)
and DCIO/SEPI
Use Fault Trace SW
Replace
X2403
SL 5 Replace
N2000
SL 4 Escalate
Fault trace SW
Logic
SIM Card Control
Activate:
Memory Stick Test
Memory Stick Test
Passed
Yes
Flash the phone with
EMMA SUCR SW
Load ITP SW into the phone
Use TRS Fixture
VBATT and DCIO/SEPI
Insert Memory card
Use Fault Trace SW
No
MP 62 (R2406
MSDETECT)
SL 5 Replace
SL 4 Escalate
Memory Stick Problems
Connect :
0 Volt DC at
Yes
N2000
No
No
Is
X2490
damaged
Yes
Replace
X2490
START
TROUBLESHOOTING
1.8 Volt DC at
MP 111 (X2403_Pin 2)
Yes
SIMVCC On
SIMRST On
Activate:
SIMCLK
0.9V-1V DC at
MP 95 (X2403_Pin 3)
Yes
SIMVCC On
SIMRST On
SIMCLK On
Activate:
SIM DATA
Replace
X2403
No
NoYes
No
1.8 Volt DC
at MP 92 (V2404 )
No
SL 5 Replace
N2000
SL 4 Escalate
No
0.9V-1V DC at
MP 48 (ST2400)
1.8 Volt DC
at MP 91 (V2408)
Yes
MP 89 (X2403_Pin 5)
Connected to the
PBA GND
Yes
No
Yes
Replace
X2403
SL 5 Replace
V2407
SL 4 Escalate
No
0.9V-1V DC at
MP 93 (V2407)
Is
MP 91 (V2408)
Short circuit to
GND
10 Kohm
Between MP 96
(X2403_Pin1) (Red
Probe) and MP 90
(X2403_Pin 7)
(Black Probe)
No
Yes
Yes
No
Replace
X2403
SL 4 Replace
X2403
SL 5 Replace
V2408
SL 5 Replace
N2000
SL 4 Escalate
SL 5 Replace
R2419
SL 4 Escalate
Problem solved
Yes
Claim Component
N2000
No
SL 5 Replace
D2000 and X2490
SL 4 Escalate
Yes
SL 5 Replace
N2000
SL 4 Escalate
1221-7857 rev. 1
16 (115)
TROUBLESHOOTING Audio Internal Problems -
Audio Exter n al Problem s
SEMC Troubleshooting Manual
C702
0 Volt DC at
MP 109
(V2420_Cathode)
Yes
0 Volt DC
at MP 23 (V2405_Pin
3) and Access: Result
GPIO_02=HIGH
Yes
2.6 Volt DC
at MP 22
(V2405_ Pin 5)
Yes
1.8 Volt DC
at MP 21 (R2435)
Yes
No
No
No
No
Audio Internal problems
Go to
Audio External
Problems
SL 4 Replace
V2420
SL 5 Replace
R2440
Replace
V2405
Replace
N2400
SL 5 Replace
D2000
SL 4 Escalate
MP 17 (X3100) and MP 16
and MP 15 (L3104 BEARN)
when blowing in the PBA
Yes
SL 5 Replace
V3101, V3102,
L3103 or L3104
SL 4 Escalate
No
More than
100m Volt AC Pk-Pk at
(X3101)
when blowing in the
PBA Mic
Yes
More than
100m Volt AC Pk-Pk
at MP 14 (L3103 BEARP)
Mic
No
More than
100mVolt AC Pk-Pk
at MP 28 (R3132) when
blowing in the
PBA Mic
START
If Mic problem go to step 2.
If Loudspeaker or Earphone problem
replace Speaker Box or Earphone and
retest the phone. If successful claim
Speaker Box or Earphone
System Connector Protection Test.
If the test is pass go to step 2
Load ITP SW into the phone.
Connect VBATT and DCIO/SEPI
Audio Internal Problems TRS guide
Yes
Step1
If not then go to step 2.
Step 2:
Perform
Step 3:
Use TRS Fixture.
and continue with the
Fault Trace SW
Audio and FM Radio
Audio Loop test
Audio Input: Mic1
Loop Mode: Analog
Audio Output:
Earphone
Apply Audio Loop
Blow into the
PBA Mic
SL 5 Replace
N2000
SL 4 Escalate
No
More than
100mV AC Pk-Pk
At MP 104 (C2415 SPR)
and MP 103 (C2416 SPL)
when blowing in to the
AUX mic
Disconnect
DCIO/SEPI cable
and Insert PHF set
Blow into the
AUX Mic
Can you
hear anything in
AUX earphone when
blowing into the
AUX Mic
Disconnect
Yes
VBATT and
DCIO/SEPI
Audio External problems
Fault trace SW
Audio and FM Radio
Audio Loop Test
Audio Input: AUX1
Loop Mode: Analog
Audio Output:
AUX Earphone
Apply Audio Loop
Yes
Audio Internal
Tested
L2403 and L2404
Max 2 Ohm
START
Step 1:
System Connector Protection
If the test is pass go to step 2
Connect: VBATT and DCIO/SEPI
continue with the Audio External
No
Yes
Is
No
Yes
Perform
Test
Step 2:
Load ITP SW into
the phone.
Use TRS Fixture
Use Fault Trace SW and
Problems TRS guide.
Go to
Audio Internal
problems
Flash the phone
with
EMMA SUCR SW
Replace
L2403 or L2404
Replace
System Connector
X2300
TROUBLESHOOTING
Fault Trace SW
Logic
GPIO Manager
Access:
Set GPIO_03 to High
Application:
Set GPIO_01 to High
Access
GPIO_02 Read
SL 4 Replace
V3105 or V3106
SL 5 Replace
C3137 or C3123
Yes
Are any of
V3105, V3106
C3137 or C3123
short circuit
No
1.9 Volt DC
at MP 56 (L3108) and
MP 55 (L3109)
Yes
Fault Trace SW
Audio and FM Radio
Audio Loop test
Audio Input: Mic1
Loop Mode: Analog
Audio Output: Loudspeak er
Apply Audio Loop
Whistle as close as possible
in the PBA Mic
More than
100mVolt AC Pk-Pk at
MP 54 (X3102) and MP 53
(X3103) when whistle in
the PBA Mic
No
NoYes
Yes
1.9 Volt DC
at MP 54 (X3102) and
MP 53 (X3103)
No
SL 5 Replace
L3108 and L3109
SL 4 Escalate
No
2.2 Volt DC
at
MP 27 (R3131)
No
Are any of
V3103 and V3104
Short circuit
More than
100mVolt AC Pk-Pk
at MP 35 (C3137) and MP
36 (C3123) when whistle
in the PBA
Mic
Yes
1.8 Volt DC
at MP 18 (R3137
AMPCTRL)
No
Yes
Yes
No
No
Yes
Replace
B3100
SL 5 Replace
V3103 or V3104
SL 4 Escalate
SL 5 Replace
N2000
SL 4 Escalate
Replace
N3100
SL 5 Replace
D2000
SL 4 Escalate
No
More than
100mV AC Pk-Pk
at MP 33 (C3124 MICP_int)
and MP 30 (C3125 MICN_int)
when blowing in to the
AUX mic
No
Is
MP 107
(X2300_Pin 10)
Connected to
MP 105 (L2401)
Yes
Is
MP 108
(X2300_Pin 9)
Connected to
MP 106 (L2402)
Yes
More than
100mV AC Pk-Pk
Yes
at MP 32 (C3113) and
MP 29 (C3120) when
blowing in to the
AUX mic
Yes
No
L2401
Ok
Yes
NoNo
L2402
Ok
Yes
2.2 Volt DC at
MP 99 (C3169)
No
No
No
Yes
SL 4 Replace
C3113 and C3120
SL 5 Replace
N2000
Replace
N3101
Replace
L2401
Replace
System Connector
X2300
Replace
L2402
Replace
System Connector
X2300
Replace
N3101
SL 5 Replace
N2000
SL 4 Escalate
1221-7857 rev. 1
17 (115)
TROUBLESHOOTING FM Radio Problem
s - Bluetooth Problems
SEMC Troubleshooting Manual
C702
Fault trace SW
1: Audio and FM Radio
FM Radio
Audio Output: Loudspeaker
Frequency: According to
Signal Generator Instrument Settings
2: Logic, GPIO Manager, Application
C3145 or C3146
L3301 and C3301
Set FM Radio
GPIO-Read:
Application
GPIO_Read:
GPIO_00 = HIGH
SL 5 Replace
SL 4 Escalate
Replace
SL 4 Replace
N1400
SL 5 Replace
SL 4 Replace
L2408
SL 5 Replace
L2410
GPIO_00
Is the
No
D2000
Yes
No
into the phone.
Use TRS Fixture
VBATT and DCIO/SEPI
Use Fault Trace SW
Yes
Is any of
C3145 or C3146
Short circuit
No
Is
L2408=Max 1.5 Ohm
L2410=Max 0.5 Ohm
Yes
Replace
System Connector
X2300
FM Radio Problems
Load ITP SW
Connect:
26 MHz BT_CLK
At MP 5 (R2101)
No
Replace
D2105
No
Yes
Yes
FM Radio
is not
working neither with
Loudspeaker nor
PHF set
No
PHF
working properly
during
Voice call
More than
40mVolt AC Pk-PK
1 KHz signal at
MP 34 (C3145) and
MP 31 (C3146)
Yes
Can you
hear 1KHz Tone
out from the
Loudspeaker
No
SL 5 Replace
N2000
SL 4 Escalate
No
Yes
Customized FM Radio Cable
Frequency:
Use free Freq. Channel
Example:
103 MHz in Sweden
Amplitude: 25.0 uVrms
FM Dev:+/-22.5 kHz
FM Rate: 1kHz
START
Perform System Connector
Protection Test
If test is pass
then continue with the
FM Radio Problems
TRS guide.
Replace
N3101
SL 5 Replace
N2000
SL 4 Escalate
Yes
Disconnect:
DCIO/SEPI Cable
Connect:
Black Lab Plug to
TRS Fixture GND Input and
PHF Connector to the
Phone System Connector
Signal Generator
Instrument Settings:
START
Step 1:
Flash the phone with EMMA
SUCR SW and retest the
phone.
If successful claim SW
Flashing
If not then go to Step 2.
Step 2:
Continue with the
Bluetooth Problems TRS
guide.
Load ITP SW
Into the phone
Use TRS Fixture
Connect:
VBATT and DCIO/SEPI
Use Fault Trace SW
Fault trace SW
TX and RX
Bluetooth
Channel 0
Set MaxPwr MOD 0
Use
Spectrum Analyzer
Instrument settings:
Frequency: 2402 MHz
Span: 1MHz
Amplitude: -5dBm
BW: Auto
Use RF Probe with
10:1 Divider
Use Peak Search
Bluetooth Problems
Replace
N1400
No
Is
MOD 1 Freq.
minimum 230 KHz
higher then
MOD 0 Freq.
Fault Trace SW
TX and RX
Bluetooth
Channel 0
Set MaxPwr MOD 1
Use Spectrum Analyzer
with the previous
instrument settings
Yes
Any Signal
at MP 54 (X1302
BT_ANT)
No
26 MHz Signal
At MP 5 (R2101
BT_CLK)
No
Yes
No
Replace
BT Antenna or
X1301 and X1302
Yes
All channel
passed
-13dBm at
MP X1302
BT_ANT
(±5dBm)
No
-13dBm at
MP 63 (Z1400_Pin 5)
and
MP 64 (Z1400_Pin 7)
(±5dBm)
Yes
-10dBm at
MP 65 (Z1400_Pin 1)
(Measure on the top of
Pin 1) (±5dBm)
More
than 60 Kohm
between MP 5 (R2101)
(Red Probe)
and Shield Can Fence
(Black Probe)
Yes
Change the
Bluetooth channels
In Fault Trace SW
and test the output.
Use
Spectrum Analyzer
Span 10MHz
BW: Auto
Use RF Probe with
10:1 Divider
Use Peak Search when
changing the channel.
NOTE! 1MHz channel spacing
Yes
No
Replace
N1400
SL 5 Replace
No
Z1400
SL 4 Escalate
Replace
BT Antenna or
X1301 and X1302
Yes
Replace
D2105
TROUBLESHOOTING
Replace
V2425
No
Signal Ok
Yes
Claim Component
System Connector
X2300
SL 5 Replace
N2000
SL 4 Escalate
No
Yes
2.7 Volt DC at
MP 25 (ST2208
VBT27)
No
1.8 Volt DC
At MP 20 (ST2207
YesNo
VDDE18) and 2.7 Volt DC
at MP 26 (ST2209
VDIG)
Yes
Replace
N1400
SL 5 Replace
N2000
SL 4 Escalate
Replace
N1400
1221-7857 rev. 1
18 (115)
TROUBLESHOOTING GSM Network Problems
SEMC Troubleshooting Manual
C702
START
Max
0.5 Ohm between
MP 51 (X1200_Pin 1) and
MP 50 (X1200_Pin 2)
No
Replace
X1202 or X1203
Go to
GSM Network
Problems RX part
Yes
Phone
Reported power
at 850 and 900=33dBm
1800 and 1900=30dBm
(±3dBm)
No
GSM Network Problems TX part
Max
0.5 Ohm between
Yes
Replace
X1200
No
Fault Trace SW
TX and RX GSM
GSM Mode Settings:
TX Switched
GSM Radio Settings:
Select Band: Select Channel: Power Level:
GSM 850 1285
GSM 900385
DCS 1800 5120
PCS 1900 5120
MP 50 (X1200_Pin 2)
and MP 67 (X1201)
Yes
Max
0.5 Ohm between
Shield Can Fence and
MP 66 (X1202)
MP 68 (X1203)
No
Replace
X1201
Yes
Is L2409
Max 0.5 Ohm
Yes
1: Load ITP SW into the
Phone
2: Use TRS Fixture
Connect:
VBATT: 3.8 Volt, Limiter 3A,
DCIO/SEPI and
SMK RF Probe
3: Use Fault Trace SW
Connect Mobile Phone Tester
Instrument Settings:
System Mode:
TX/RX Tester Mode (GSM)
GSM BAND:
Insert Local SIM Card and use the phone with the Normal SW (SSW) and dummy
battery connected to Power Supply Channel 1 VBATT according to Picture 1.
Instrument settings: Voltage: 3.8 Volt, Limiter 3A.
Measure the current when Phone is off. Check the current consumption at Power
Supply Channel 1 VBATT.
Picture 1
Current consumption in off mode should be less than 1mA.
If more than 1mA go to Dead Phone problems part 1 TRS guide.
Step 2:
Start the phone:
Measure the deep sleep current max 6mA typical between 0-3mA.
Make sure that the operator is running with deep sleep. (This operation can be
switched off by operator if the network is busy).
If phone using more than 6mA, then go to EMMA and perform Software Update
Contents Refresh (SUCR).
Step 3 with Mobile Phone Tester Instrument
Insert Test SIM Card and use the phone with the Normal SW (SSW) and dummy
battery connected to Power Supply Channel 1 VBATT according to Picture 1.
Instrument settings: Voltage: 3.8 Volt, Limiter 3A.
Use Mobile Phone Tester Instrument in signalling mode directly connected to the
phone with RF Connector or use Shield Box if not possible. Phone Display must be
on during these tests to get correct current measurements.
TROUBLESHOOTING
120L0LN2402 if higher or
lower
X2300 if higher
L2407 if higher
C2421 if lower
C2422 if lower
Perform Radio TX measurements at GSM and WCDMA Band and compare with limits
according to text below.
-Transmitter current 850 MHz at Ch: 128 power level 5. Typical 375mA
-Transmitter current 900 MHz at Ch: 1 power level 5. Typical 450mA
-Transmitter current 1800 MHz at Ch: 512 power level 0. Typical 365mA
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TROUBLESHOOTING Current Consumption Test
SEMC Troubleshooting Manual
C702
- Transmitter current 1900 MHz at Ch: 512 power level 0. Typical 365mA
- Transmitter current WCDMA BAND I Low RX Ch: 10562 at 23dBm output
power. Max 700mA
If current consumption is not correct, the fault could be fixed by running SERP
calibration, if not then go to GSM and WCDMA Network problems TRS guides.
If the current consumptions are equal to test limits then go to Charging Test.
Step 4 with Fault Trace SW application:
-Flash the phone with ITP SW
-Use TRS Fixture
-Connect the:
Power Supply Channel 1 VBATT:
Instrument settings: Voltage: 3.8 Volt, Limiter 3A
Power Supply Channel 2 DCIO/SEPI
Instrument settings: Voltage: 5 Volt, Limiter 2A
-Connect DCIO/SEPI Cable to the phone
Perform the following tests:
-Max TX Power DCS 1800 MHz
Fault Trace SW settings:
TX and RX GSM
GSM Mode Settings:
TX Switched
GSM Radio Settings:
Select Band: DCS 1800
Channel: 512
Power Level: 0
-Max TX Power PCS 1900 MHz
Fault Trace SW settings:
TX and RX GSM
GSM Mode Settings:
TX Switched
GSM Radio Settings:
Select Band: PCS 1900
Channel: 512
Power Level: 0
TROUBLESHOOTING
-Max TX Power GSM 850 MHz
Fault Trace SW settings:
TX and RX GSM
GSM Mode Settings:
TX Switched
GSM Radio Settings:
Select Band: GSM 850
Channel: 128
Power Level: 5
-Max TX Power GSM 900 MHz
Fault Trace SW settings:
TX and RX GSM
GSM Mode Settings:
TX Switched
GSM Radio Settings:
Select Band: GSM 900
Channel: 1
Power Level: 5
-Max TX Power WCDMA BAND I
Fault Trace SW settings:
TX and RX WCDMA
Radio Settings:
Select Band: BAND I
Fast Select Channels: Ch LOW
Modes: Max Pwr 23dBm
Compare current consumption during Max TX Power Tests with the current
consumption limits below.
-Transmitter current 850 MHz at Ch: 128 power level 5. Typical 255mA
-Transmitter current 900 MHz at Ch: 1 power level 5. Typical 255mA
- Transmitter current 1800 MHz at Ch: 512 power level 0. Typical 225mA
- Transmitter current 1900 MHz at Ch: 512 power level 0. Typical 225mA
- Transmitter current in WCDMA BAND I Low RX Ch: 10562 mode at max
power level 23 dBm and Rx on.Typical 615mA
Tolerance: ±10%
If current consumption is not correct, the fault could be fixed by running SERP
calibration, if not then go to GSM and WCDMA Network problems TRS guides.
If the current consumptions are equal to the sheet then go to Charging Test.
1221-7857 rev. 1
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TROUBLESHOOTING Battery and Cur re nt Calib rat io n Tes
t - Backup Capacitor Test
SEMC Troubleshooting Manual
C702
Battery and Current Calibration Test
Use Phone with the ITP SW
Instrument settings for the Battery Calibration Test
Power Supply Channel 1 VBATT:
X Volt according to the Fault Trace SW Test Instructions:
Fault Trace SW-Logic-Phone Power-Battery Calibration and follow test instructions.
Limiter: 2A.
Power Supply Channel 2 DCIO/SEPI:
5.0 Volt
Limiter: 2A
If test is performed at the Core Level then use dummy battery according to the Equipment List
for this test. If using TRS Fixture no dummy battery is needed.
Note: Maximal cable length between Power Supply Channel 1 VBATT and the dummy battery
or TRS Fixture must be 1m. The cable must have a capacity for at least 16A.
Limits Table for the Battery Calibration Test
Voltage Level on VBATT MinMax UNIT
3.2 Volt
3.2 Volt
4.1 Volt
4.1 Volt
Instrument settings for the Current Calibration Test
If test is performed at the Core Level then use dummy battery according to the Equipment List
for this test. If the TRS Fixture is used no dummy battery is needed.
Note: The Power Supply Channel 1 VBATT must allow reverse current.
Note: Maximal cable length between Power Supply Channel 1 VBATT and the dummy battery
or TRS Fixture must be 1m. The cable must have a capacity for at least 16A.
-Power Supply Channel 2 DCIO/SEPI: Instrument settings Voltage: 5V, Limiter: 2A
This test should be performed in 3 steps:
Step1:
Measure the voltage at the backup capacitor by using Fault Trace SW- Logic - ADC
Values – Read ADC Value (Reading 1).
Step2:
This step should be done 30 seconds after Step 1. Measure the voltage at the
Backup capacitor by using Fault Trace SW - Logic – ADC Values - ADC Channels
– Read ADC Value (Reading 2).
Step3:
Compare the difference between Reading 1 and Reading 2 with the reference table
below. If the Reading 1 value is between 50 and 680 go to Interval 1, if between 681
and 800 go to Interval 2, if between 801 and 880 go to Interval 3 and compare with
the Reading 2 – Reading 1 Min and Max Limits.
Reference Table:
MinMaxUnit
Absolute readout
Reading 1
50880Dec
TROUBLESHOOTING
Note: Length of the Power Supply Channel 2 DCIO/SEPI customized cable must be exact
1,3m.
Power Supply Channel 1 VBATT:
3.8 Volt
Limiter 2A
Power Supply Channel 2 DCIO/SEPI:
5.0 Volt
Limiter: 2A
Use dummy battery according to the Equipment List for this test.
Limits Table for the Current Calibration Test
Measured Current Name Min MaxUnit
100mA
800mA
DCIO Current 50150mA
DCIO Current 725875mA
Reading 1 (Dec) Reading 2 – Reading 1 (Dec)
Min Max
Interval 1 (50 – 680) 20210
Interval 2 (681 – 800)530
Interval 3 (801 – 880)010
Note: The upper table contains the absolute limits for the readouts. The lower table
contains the allowed delta between the first and the second readout, separated in
time with 30 seconds.
If the readings is out of limits replace C2217 Backup Capacitor.
If the problem is not solved then SL 5 Replace N2000 SL 4 Escalate.
1221-7857 rev. 1
23 (115)
TROUBLESHOOTING Charging Test
- ASIC Revision Test
SEMC Troubleshooting Manual
C702
Charging Test
To perform this test use:
-Phone with the Normal SW (SSW)
-Dummy Battery connected to Power Supply Channel 1 VBATT
Note! The resistance between GND and BDATA should be approximately 120 KOhm
-Power Supply Channel 1 VBATT instrument settings:
Voltage: 3.0 to 4.2 Volts, according to VBATT row in the Reference Table.
Limiter: 2A
-Disconnect the DCIO/SEPI Cable between each measurement and wait for phone to
shut down when changing VBATT voltage.
-Take a note of Current measurements at Power Supply Channel 2 DCIO/SEPI and
Display charging indicator status, X seconds after DCIO/SEPI cable has been
inserted according to Test Time row in the reference table below.
-Compare test results with reference table below, tolerance +/-20%.
Reference Table
VBATT x Volt 3.0 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 4.0 4.1 4.2
Test Time x sec. 15s15s15s30s30s30s30s30s30s30s30s30s40s
-Fault Trace SW and go to: General – Asic Revisions – Read All
Power Supply Channel 1 VBATT must allow reverse current.
If the charging current is Not equal to the reference table go to Char ging problems TRS
Guide.
If the charging current is equal to the reference table then insert the normal battery and
test the charging current to verify that the phone battery is working properly.
Measure the voltage at the battery to check the current level.
If the battery is receiving the right current, then the phone and the battery are working
properly.
Reference return value table:
ASIC Description Part numberReturn value (hex)
D2000 CPU (Anja) 1200-0186 0xC9
N2000Power
Management
(Vera)
N14001200-6182
N1400FM Radio 1200-6182 0x800
N12001200-0158
Bluetooth
Firmware
Revision
Chip ID 0x0,0x0,0x0,0x0
GSM Radio
1000-8142 0xC7
Ox5,0x1
Will always return 0 on STLC because Chip ID is
not supported.
Charging off 10.00V3.6V3.2V3.8VCharger voltage 0.0 Volt
Charging off 25.0V4.7V4.7V3.8VCharger voltage 5.0 Volt
Charging 100mA5.0V4.8V3.8V3.8VCharger voltage 5.0 Volt
Charging 800mA4.5V4.3V2.3V4.2VCharger voltage 5.0 Volt
VBUS
USB cable connected to PC
MPMP 101 (R2287)Power sup 3.80 Volt
USB Cable disonnected from the
phone0.00V
USB Cable connected to the
phone5.0V
MCLK 26MHz from N1200
MPMP 6 (R2120)
Phone Off0Hz Power sup 3.80 Volt
Phone On26MHz Power sup 3.80 Volt
Charging 100mA: Use
Fault Trace SW:
Start Current Calibration----->
Set VBATT to 3.8
Note: The Current Calibration
Test must be repeted if current
consumtion going under 50mA
at Power Supply Channel 2
when you performing this
measurements.
DCIODCIO_INTCHREGCHSENSEP
VBUS
MCLK
Charging 800mA: Use
Fault Trace SW:Start
Current Calibration-->Set VBAT
to 3.8V-->Perform Step1 Note:
The Current Calibration Test
must be repeted if current
consumtion going under 725mA
at Power Supply Channel 2 when
you performing this
measurements.
TROUBLESHOOTING
VCORE18 from N2202
MPMP 7 (ST2214)
Phone Off0.00V Power sup 0.00 Volt
Phone On1.8V Power sup 3.80 Volt
WCDMA N1210
Use Fault Trace SW to activate and deactivate WCDMA Radio
MPMP 84 (L2207)MP 86 (ST2217)MP 85 (R2299) Power sup 3.80 Volt
WCDMA Radio Off0.00V0.00V0.00V
WCDMA Radio On3.1V-3.3V1.2V-1.8V1.8V
Bluetooth N1400
Use Fault Trace SW to activate and deactivate Bluetooth
MPMP 26 (ST2209)MP20 (ST2207)MP 25 (ST2208)MP5 (R2101)Power sup 3.80 Volt
Bluetooth Off2.7V1.8V2.7V26MHz
Bluetooth On2.7V1.8V2.7V26MHz
FM Radio N1400
Use Fault Trace SW to activate and deactivate FM Radio
MPMP 80 (TP2200)MP20 (ST2207)MP 5 (R2101)Power sup 3.80 Volt
FM Radio Off3.8V1.8V26MHz
FM Radio On3.8V1.8V26MHz
Main and VGA Camera
Use Fault Trace SW to activate and deactivate Main and VGA Camera. Main and VGA Camera must be connected to the PBA
MP
Main Camera Off0.00V0.00V0.00V0.00V0Hz0.00V
Main Camera On1.3V2.8V2.8V1.8V13MHz1.8V
VCORE18
VCC_WPAWPAVCCDCDC_EN
VDIGVDDE18VBT27BT_CLK
VBATIVDDE18BT_CLK
MP 72 (TP2204)MP77 (TP2210)
VCAM12VCAMAFVCAMSA18VCAMIOCAMSYSCLKCAMRESn
MP 71 (TP2207)
MP 52 (TP2208)
MP 76 (ST4304)MP ST4312
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TROUBLESHOOTING Measurement Points Pictures
SEMC Troubleshooting Manual
C702
TROUBLESHOOTING
MP 5 (R2101 BT_CLK)
MP 6 (R2120 MCLK)
1221-7857 rev. 1
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TROUBLESHOOTING
Measurement Points Pictures
SEMC Troubleshooting Manual
C702
TROUBLESHOOTING
MP 38 (V2400_ Pin 3)
MP 39 (R2122 RTCCLK)
1221-7857 rev. 1
27 (115)
TROUBLESHOOTING
Measurement Points Pictures
SEMC Troubleshooting Manual
C702
TROUBLESHOOTING
MP 41 (C2103 32 kHz)
MP 42 (C2106 32 kHz)
1221-7857 rev. 1
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TROUBLESHOOTING
Measurement Points Pictures
SEMC Troubleshooting Manual
C702
TROUBLESHOOTING
MP 63 (Z1400_Pin 5)
MP 64 (Z140 0 _Pin 7)
1221-7857 rev. 1
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TROUBLESHOOTING
Measurement Points Pictures
SEMC Troubleshooting Manual
C702
TROUBLESHOOTING
MP 65 (Z1400_Pin 1)
MP 76 (ST4304 13 MHz)
1221-7857 rev. 1
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