• Safety information, remote control, troubleshooting, wall-mount installation,
specification, etc.
Help Guide (On screen Manual)
• Settings, functions, Internet
connection, troubleshooting, etc.
• To open it, press the HELP button on
the remote control and select Help
Guide.
Setting menus are subject to change without notice.
IMPORTANT – Read the End User Software Licence
Agreement before using your Sony product. Using your
product indicates your acceptance of the End User Software
Licence Agreement. The software licence agreement between
you and Sony is available online at Sony website (https://
www.sony.net/tv-software-licenses/) or on your product
screen. Press (Quick Settings) on the remote control and
select [Settings] [System] [About] [Legal information]
[Notices and licences].
Note
• Before operating the TV, please read the “Safety Information”.
• Read the supplied safety documentation for additional safety
information.
• Instructions about “Installing the TV to the Wall” are included
within this TV’s instruction manual.
• Images and illustrations used in the Setup Guide and this
manual are for reference only and may differ from the actual
product.
Location of the identification label
Labels for the TV Model No. and Power Supply rating are located
on the rear of the TV. They can be found by removing the terminal
cover.
This television is designed for use in Hong Kong and ensured
the usage in Hong Kong only.
• You can refer to the Help Guide with your
smartphone.
https://rd1.sony.net/help/
tv/iga1/h_ga/
Safety Information
Installation/Set-up
Install and use the TV set in accordance with the instructions
below in order to avoid any risk of fire, electric shock or damage
and/or injuries.
Installation
• The TV set should be installed near an easily accessible AC
power outlet (mains socket).
• Place the TV set on a stable, level surface to prevent it from
falling over and causing personal injury or property damage.
• Install the TV where it cannot be pulled, pushed, or knocked
over.
• Install the TV so that the TV’s Table-Top Stand does not protrude
out from the TV stand (not supplied). If the Table-Top Stand
protrudes out from the TV stand, it may cause TV set to topple
over, fall down, and cause personal injury or damage to the TV.
Tran spo rti ng
• Before transporting the TV set, disconnect all cables.
• Before transporting the TV set, remove the terminal covers.
• Two or more people are needed to transport a large TV set.
• When transporting the TV set by hand, hold it as shown below.
Do not put stress on the LCD panel and the frame around the
screen.
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2
• When lifting or moving the TV set, hold it firmly from the
ʖ
3
12
10 mm - 12 mm
M6 screw
(not
supplied)
Cord
(not supplied)
Screw
(not supplied)
1.5 N·m
{15 kgf·cm}
S-CENTER
OUT
HDMI
(eARC/ARC)
connection
TV centre
speaker
mode
cable
bottom.
• When transporting the TV set, do not subject it to jolts or
excessive v ibration.
• When transporting the TV set for repairs or when moving, pack
it using the original carton and packing material.
Topple prevention
Using TV as Part of Audio
System
Note
• Before connecting cables, disconnect the AC power
cord (mains lead) of both TV and AV receiver.
• Refer to the instruction manual of the Audio system
with S-CENTER OUT terminal for detail.
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3
Remote Control and TV
ȫ
Ȫ
Ȭ
ȭ
Ȯ
MIC
ȩ
The remote control shape, layout, availability
and function of remote control buttons may
vary depending on your region/country/
TV model/TV settings.
GUIDE/: Display the digital programme
guide.
APPS
(Input select): Display and select the
input source, etc.
(Quick settings): Display Quick Settings.
BACK
HOME
+/– (Volume)
(Jump)
3
(Mute)*
CH +/–//:Select the channel, or
next () / previous () page.
AUDIO: Select the sound of multilingual
source or dual sound (depend on
programme source).
(Subtitle setting)
Display the Help menu.
HELP:
///
EXIT
/ (Info/Text reveal):
information.
Display
(Microphone) / (Google Assistant):
Use Google Assistant*1*2 or voice search*2.
For hints on how to control your TV, press
the microphone button on the remote
control and say “voice hints”.*1
////: On screen menu navigation
and selection.
TV: Display TV channel list or switch to
input.
(Power)
Number buttons
(dot)
(Text):
YouTube™ / NETFLIX / YouTube Music /
Prime Video / Colour buttons
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4
Display text information.
(Power): (It can be found by removing
the side cover)
BUILT-IN MIC SWITCH: Turn on/off the
built-in MIC. (It can be found by removing
the side cover)
Built-in MIC*
MIC, press the microphone button on the
remote control and follow the on-screen
instructions.
Remote Control sensor / Light sensor /
1*2*4
: To enable the built-in
LED
*1 Only on limited region/country/TV model/
Screw (M6)
Wall-Mount Bracket
10 mm - 12 mm
TV’s rear cover
language.
*2 Google Assistant or voice search requires an
Internet connection.
*3 Accessibility shortcut is available by pressing and
holding (Mute).
*4 Power consumption will increase when the built-in
MIC is enabled as it is always listening.
For more i nformation, refer to
the Help Guide.
Installing the TV to the Wall
• Be sure to use the screws supplied with the
Wall-Mount Bracket when attaching the
Wall-Mount Bracket to the TV set. The
supplied screws are designed as indicated by
illustration when measured from the attaching
surface of the Wall-Mount Bracket.
The diameter and length of the screws differ
depending on the Wall-Mount Bracket model.
Use of screws other than those supplied may
result in internal damage to the TV set or
cause it to fall, etc.
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Using the optional Wall-Mount Bracket
(SU-WL850 or SU-WL450)* (not supplied)
To Customers:
For product protection and safety reasons, Sony
strongly recommends that installation of your
TV be performed by Sony dealers or licensed
contractors. Do not attempt to install it yourself.
To Sony Dealers and Contractors:
Provide full attention to safety during the
installation, periodic maintenance and
examination of this product.
Wall-Mount Bracket Installation Information
For instructions on Wall-Mount Bracket
installation, see the Installation Information
(Wall-Mount Bracket) on the product page for
your TV model.
https://www.sony-asia.com/support
• Follow the instruction guide provided with the
Wall-Mount Bracket for your model. Sufficient
expertise is required in installing this TV,
especially to determine the strength of the wall
for withstanding the TV’s weight.
• Sony is not liable for any damage or injury
caused by mishandling or improper
installation.
• Only qualified service personnel should carry
out wall-mount installations.
• For safety reasons, it is strongly recommended
that you use Sony accessories, including:
—Wall-Mount Bracket SU-WL850
—Wall-Mount Bracket SU-WL450
• Be sure to store the unused screws and
Table-Top Stand in a safe place until you are
ready to attach the Table-Top Stand. Keep the
screws away from small children.
* Only on limited region/country/TV model.
Troubleshooting
General troubleshooting for issues like: black
screen, no sound, frozen picture, TV does not
respond, or network is lost, do the following
steps.
1 Restart your TV by pressing the power button
on the remote control for about five seconds.
The TV will restart. If the TV does not recover,
try unplugging the AC power cord (mains
lead) then press the power button on the TV
and release it. Wait for two minutes, and plug
in the AC power cord (mains lead).
Or, press the power button on the TV for
about 40 seconds until the TV turns off.
2 Refer to the Help menu by pressing HELP on
the remote control.
3 Connect your TV to the Internet and perform
a software update. Sony recommends you to
keep your TV software updated. Software
updates provide new features and
performance improvements.
4 Visit Sony support website (information
provided at the end of this manual).
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