• Safety information, remote control, troubleshooting, wall-mount installation,
specification, etc.
Help Guide (On screen Manual)
• Settings, functions, Internet
connection, troubleshooting, etc.
• To open it, press the HELP button on
the remote control and select Help
Guide.
Setting menus are subject to change without notice.
IMPORTANT - Read the End User Software Licence
Agreement before using your Sony product. Using your
product indicates your acceptance of the End User Software
Licence Agreement. The software licence agreement between
you and Sony is available online at Sony website (https://
www.sony.net/tv-software-licenses/) or on your product
screen. Press (Quick Settings) on the remote control and
select [Settings] t [System] t [About] t [Legal information]
t [Notices and licences].
Note
• Before operating the TV, please read the “Safety Information”.
• Read the supplied safety documentation for additional safety
information.
• Instructions about “Installing the TV to the Wall” are included
within this TV’s instruction manual.
• Images and illustrations used in the Setup Guide and this
manual are for reference only and may differ from the actual
product.
Location of the identification label
Labels for the TV Model No. and Power Supply rating are located
on the rear of the TV. They can be found by removing the terminal
cover.
This television is designed for use in Hong Kong and ensured
the usage in Hong Kong only.
• You can refer to the Help Guide with your
smartphone.
• Install the TV so that the TV’s Table-Top Stand does not protrude
out from the TV stand (not supplied). If the Table-Top Stand
protrudes out from the TV stand, it may cause TV set to topple
over, fall down, and cause personal injury or damage to the TV.
Tran spo rti ng
• Before transporting the TV set, disconnect all cables.
• Before transporting the TV set, remove the stand cover and
terminal covers.
• Two or more people are needed to transport a large TV set.
• When transporting the TV set by hand, hold it as shown below.
Do not put stress on the panel and the frame around the screen.
Safety Information
Installation/Set-up
Install and use the TV set in accordance with the instructions
below in order to avoid any risk of fire, electric shock or damage
and/or injuries.
Installation
• The TV set should be installed near an easily accessible AC
power outlet (mains socket).
• Place the TV set on a stable, level surface to prevent it from
falling over and causing personal injury or property damage.
• Install the TV where it cannot be pulled, pushed, or knocked
over.
GB
2
• When handling or mounting the TV
set, do not lay down the TV.
• When transporting the TV set, do not subject it to jolts or
excessive vibration.
• When transporting the TV set for repairs or when moving, pack
it using the original carton and packing material.
Topple prevention
12
3
4
9 mm – 13 mm
M6 screw (not supplied)
Screw (not supplied)
Cord (not
supplied)
1.5 N·m
{15 kgf·cm}
AV Re ceiver
Speaker cable
GB
Protecting the TV Screen (OLED TV)
Precautions to Protect the Screen from
Damage
Image retention
OLED TV’s are susceptible to image retention (burn-in) due to the
characteristics of the materials used. Image retention may occur if
images are displayed in the same location on the screen
repeatedly or over extended periods of time. This is not a
malfunction of the TV. Avoid displaying images that may cause
image retention.
The following are examples of images that may
cause image retention:
• Content with black bars either on the top and bottom and/or
the left and right sides of the screen. (for example, Letterboxed,
4:3 screen, Standard definition)
• Static images such as photos.
• Video games that might have static content in some part of the
screen.
• On-screen menus, programme guides, channel logos etc.
• Static content from applications.
• On-screen tickers, such as those used for news and headlines.
To reduce the risk of image retention:
• Sony recommends that you turn off the TV normally by pressing
the power button on the remote control or the TV.
• Fill the screen by changing [Wide mode] to eliminate the black
bars. Select [Wide mode] other than [Normal].
• Turn off the OSD (On Screen Display) by pressing the /
(Info/Text reveal) button, and turn off the menus from
connected equipment. For details, refer to the instruction
manuals for the connected equipment.
• Avoid displaying static images with bright colours (including
white), clocks or logos on any portion of the screen.
• Set the picture settings based on the ambient conditions. The
Standard Picture is recommended for home use and when
viewing content that often di splays the station logo s, etc.
The TV has following features to help reduce/prevent image
retenti on.
Pane l refresh
A panel refresh will adjust the panel uniformity. Panel refresh can
be performed and should only be used when image retention is
very noticeable.
Caution:
• The Panel refresh function may affect the panel. Do not perform
Panel refresh more than once a year as it may affect the usable
life of the panel.
• Panel refresh takes about one hour to complete.
• A white line may be displayed on the screen during the Panel
refresh, this is not a malfunction of the TV.
• Panel refresh will only work when the room temperature is
between 10 ºC and 40 ºC.
Pixel shift
Automatically moves the image on the screen to prevent image
retenti on.
Other feature
The screen brightness is automatically reduced when displaying
still images, clocks, bright colours or logos etc.
Using TV as Centre Speaker
Note
• Before connecting cables, disconnect the AC power
cord (mains lead) of both TV and AV receiver.
3
GB
Using TV as Part of Audio
S-CENTER
OUT
HDMI
(eARC/ARC)
connection
TV centre
speaker
mode
cable
Ȫ
ȫ
Ȭ
ȭ
Ȯ
ȩ
MIC / Light
sensor*
1
System
Note
• Before connecting cables, disconnect the AC power
cord (mains lead) of both TV and AV receiver.
• Refer to the instruction manual of the Audio system
with S-CENTER OUT terminal for detail.
Remote Control and TV
The remote control shape, layout, availability
and function of remote control buttons may
vary depending on your region/country/TV
model/TV settings.
(Microphone) / (Google Assistant):
Use Google Assistant*2*3 or voice search*3.
For hints on how to control your TV, press
the microphone button on the remote
control and say “voice hints”.*
2
////: On screen menu navigation
and selection.
TV: Display TV channel list or switch to
input.
(Power)
Number buttons
(dot)
(Text):
Display text information.
YouTube™ / NETFLIX / YouTube Music /
Prime Video / Colour buttons
GB
4
GUIDE/: Display the digital programme
guide.
APPS
ȱȲ
GB
(Input select): Display and select the
input source, etc.
(Quick settings): Display Quick Settings.
BACK
HOME
+/– (Volume)
(Jump)
(Mute)*
4
CH +/–//: Select the channel, or next
() / previous () page.
AUDIO: Select the sound of multilingual
source or dual sound (depend on
programme source).
(Subtitle setting)
HELP:
Display the Help menu.
///
EXIT
/ (Info/Text reveal):
information.
(Power)
BUILT-IN MIC SWITCH: Turn on/off the
built-in MIC. (It can be found by removing
the side cover)
Built-in MIC*2*3*5: To enable the built-in
MIC, press the microphone button on the
remote control and follow the on-screen
instructions.
Display
Remote Control sensor / Ambient light
sensor / LED
*1 The remote control backlight will illuminate when
the light sensor detects the ambient light is low.
Automatic illumination of the backlight can be
turned off.
*2 Only on limited region/country/TV model/
language.
*3 Google Assistant or voice search requires an Internet
connection.
*4 Accessibility shortcut is available by pressing and
holding (Mute).
*5 Power consumption will increase when the built-in
MIC is enabled as it is always listening.
For more information, refer to
the Help Guide.
Installing the TV to the Wall
Using the optional Wall-Mount Bracket
(SU-WL850 or SU-WL450)* (not supplied)
To Customers:
For product protection and safety reasons, Sony
strongly recommends that installation of your
TV be performed by Sony dealers or licensed
contractors. Do not attempt to install it yourself.
To Sony Dealers and Contractors:
Provide full attention to safety during the
installation, periodic maintenance and
examination of this product.
Wall-Mount Bracket Installation Information
For instructions on Wall-Mount Bracket
installation, see the Installation Information
(Wall-Mount Bracket) on the product page for
your TV model.
https://www.sony-asia.com/support
• Follow the instruction guide provided with the
Wall-Mount Bracket for your model. Sufficient
expertise is required in installing this TV,
especially to determine the strength of the
wall for withstanding the TV’s weight.
• Sony is not liable for any damage or injury
caused by mishandling or improper
installation.
• Only qualified service personnel should carry
out wall-mount installations.
• For safety reasons, it is strongly recommended
that you use Sony accessories, including: