• Safety information, remote control, troubleshooting, wall-mount installation,
specification, etc.
Help Guide (On screen Manual)
• Settings, functions, Internet
connection, troubleshooting, etc.
• To open it, press the HELP button on
the remote control and select Help
Guide.
Setting menus are subject to change without notice.
IMPORTANT - Read the End User Software Licence
Agreement before using your Sony product. Using your
product indicates your acceptance of the End User Software
Licence Agreement. The software licence agreement between
you and Sony is available online at Sony website (https://
www.sony.net/tv-software-licenses/) or on your product
screen. Press (Quick Settings) on the remote control and
select [Settings] t [System] t [About] t [Legal information]
t [Notices and licences].
Note
• Before operating the TV, please read the “Safety Information”.
• Read the supplied safety documentation for additional safety
information.
• Instructions about “Installing the TV to the Wall” are included
within this TV’s instruction manual.
• Images and illustrations used in the Setup Guide and this
manual are for reference only and may differ from the actual
product.
Location of the identification label
Labels for the TV Model No. and Power Supply rating are located
on the rear of the TV. They can be found by removing the terminal
cover.
This television is designed for use in Hong Kong and ensured
the usage in Hong Kong only.
• You can refer to the Help Guide with your
smartphone.
• Install the TV so that the TV’s Table-Top Stand does not protrude
out from the TV stand (not supplied). If the Table-Top Stand
protrudes out from the TV stand, it may cause TV set to topple
over, fall down, and cause personal injury or damage to the TV.
Tran spo rti ng
• Before transporting the TV set, disconnect all cables.
• Before transporting the TV set, remove the stand cover and
terminal covers.
• Two or more people are needed to transport a large TV set.
• When transporting the TV set by hand, hold it as shown below.
Do not put stress on the panel and the frame around the screen.
Safety Information
Installation/Set-up
Install and use the TV set in accordance with the instructions
below in order to avoid any risk of fire, electric shock or damage
and/or injuries.
Installation
• The TV set should be installed near an easily accessible AC
power outlet (mains socket).
• Place the TV set on a stable, level surface to prevent it from
falling over and causing personal injury or property damage.
• Install the TV where it cannot be pulled, pushed, or knocked
over.
GB
2
• When handling or mounting the TV
set, do not lay down the TV.
• When transporting the TV set, do not subject it to jolts or
excessive vibration.
• When transporting the TV set for repairs or when moving, pack
it using the original carton and packing material.
Topple prevention
12
3
4
9 mm – 13 mm
M6 screw (not supplied)
Screw (not supplied)
Cord (not
supplied)
1.5 N·m
{15 kgf·cm}
AV Re ceiver
Speaker cable
GB
Protecting the TV Screen (OLED TV)
Precautions to Protect the Screen from
Damage
Image retention
OLED TV’s are susceptible to image retention (burn-in) due to the
characteristics of the materials used. Image retention may occur if
images are displayed in the same location on the screen
repeatedly or over extended periods of time. This is not a
malfunction of the TV. Avoid displaying images that may cause
image retention.
The following are examples of images that may
cause image retention:
• Content with black bars either on the top and bottom and/or
the left and right sides of the screen. (for example, Letterboxed,
4:3 screen, Standard definition)
• Static images such as photos.
• Video games that might have static content in some part of the
screen.
• On-screen menus, programme guides, channel logos etc.
• Static content from applications.
• On-screen tickers, such as those used for news and headlines.
To reduce the risk of image retention:
• Sony recommends that you turn off the TV normally by pressing
the power button on the remote control or the TV.
• Fill the screen by changing [Wide mode] to eliminate the black
bars. Select [Wide mode] other than [Normal].
• Turn off the OSD (On Screen Display) by pressing the /
(Info/Text reveal) button, and turn off the menus from
connected equipment. For details, refer to the instruction
manuals for the connected equipment.
• Avoid displaying static images with bright colours (including
white), clocks or logos on any portion of the screen.
• Set the picture settings based on the ambient conditions. The
Standard Picture is recommended for home use and when
viewing content that often di splays the station logo s, etc.
The TV has following features to help reduce/prevent image
retenti on.
Pane l refresh
A panel refresh will adjust the panel uniformity. Panel refresh can
be performed and should only be used when image retention is
very noticeable.
Caution:
• The Panel refresh function may affect the panel. Do not perform
Panel refresh more than once a year as it may affect the usable
life of the panel.
• Panel refresh takes about one hour to complete.
• A white line may be displayed on the screen during the Panel
refresh, this is not a malfunction of the TV.
• Panel refresh will only work when the room temperature is
between 10 ºC and 40 ºC.
Pixel shift
Automatically moves the image on the screen to prevent image
retenti on.
Other feature
The screen brightness is automatically reduced when displaying
still images, clocks, bright colours or logos etc.
Using TV as Centre Speaker
Note
• Before connecting cables, disconnect the AC power
cord (mains lead) of both TV and AV receiver.
3
GB
Using TV as Part of Audio
S-CENTER
OUT
HDMI
(eARC/ARC)
connection
TV centre
speaker
mode
cable
Ȫ
ȫ
Ȭ
ȭ
Ȯ
ȩ
MIC / Light
sensor*
1
System
Note
• Before connecting cables, disconnect the AC power
cord (mains lead) of both TV and AV receiver.
• Refer to the instruction manual of the Audio system
with S-CENTER OUT terminal for detail.
Remote Control and TV
The remote control shape, layout, availability
and function of remote control buttons may
vary depending on your region/country/TV
model/TV settings.
(Microphone) / (Google Assistant):
Use Google Assistant*2*3 or voice search*3.
For hints on how to control your TV, press
the microphone button on the remote
control and say “voice hints”.*
2
////: On screen menu navigation
and selection.
TV: Display TV channel list or switch to
input.
(Power)
Number buttons
(dot)
(Text):
Display text information.
YouTube™ / NETFLIX / YouTube Music /
Prime Video / Colour buttons
GB
4
GUIDE/: Display the digital programme
guide.
APPS
ȱȲ
GB
(Input select): Display and select the
input source, etc.
(Quick settings): Display Quick Settings.
BACK
HOME
+/– (Volume)
(Jump)
(Mute)*
4
CH +/–//: Select the channel, or next
() / previous () page.
AUDIO: Select the sound of multilingual
source or dual sound (depend on
programme source).
(Subtitle setting)
HELP:
Display the Help menu.
///
EXIT
/ (Info/Text reveal):
information.
(Power)
BUILT-IN MIC SWITCH: Turn on/off the
built-in MIC. (It can be found by removing
the side cover)
Built-in MIC*2*3*5: To enable the built-in
MIC, press the microphone button on the
remote control and follow the on-screen
instructions.
Display
Remote Control sensor / Ambient light
sensor / LED
*1 The remote control backlight will illuminate when
the light sensor detects the ambient light is low.
Automatic illumination of the backlight can be
turned off.
*2 Only on limited region/country/TV model/
language.
*3 Google Assistant or voice search requires an Internet
connection.
*4 Accessibility shortcut is available by pressing and
holding (Mute).
*5 Power consumption will increase when the built-in
MIC is enabled as it is always listening.
For more information, refer to
the Help Guide.
Installing the TV to the Wall
Using the optional Wall-Mount Bracket
(SU-WL850 or SU-WL450)* (not supplied)
To Customers:
For product protection and safety reasons, Sony
strongly recommends that installation of your
TV be performed by Sony dealers or licensed
contractors. Do not attempt to install it yourself.
To Sony Dealers and Contractors:
Provide full attention to safety during the
installation, periodic maintenance and
examination of this product.
Wall-Mount Bracket Installation Information
For instructions on Wall-Mount Bracket
installation, see the Installation Information
(Wall-Mount Bracket) on the product page for
your TV model.
https://www.sony-asia.com/support
• Follow the instruction guide provided with the
Wall-Mount Bracket for your model. Sufficient
expertise is required in installing this TV,
especially to determine the strength of the
wall for withstanding the TV’s weight.
• Sony is not liable for any damage or injury
caused by mishandling or improper
installation.
• Only qualified service personnel should carry
out wall-mount installations.
• For safety reasons, it is strongly recommended
that you use Sony accessories, including:
when attaching the Wall-Mount Bracket to the
TV set (SU-WL850 only). Be sure to use the
screws supplied with the Wall-Mount Bracket
when attaching the Wall-Mount Bracket to the
TV set (except SU-WL850). The supplied
screws are designed as indicated by
illustration when measured from the attaching
surface of the Wall-Mount Bracket.
The diameter and length of the screws differ
depending on the Wall-Mount Bracket model.
Use of screws other than those supplied may
result in internal damage to the TV set or
cause it to fall, etc.
• Be sure to store the unused screws and
Table-Top Stand in a safe place until you are
ready to attach the Table-Top Stand. Keep the
screws away from small children.
* Only on limited region/country/TV model.
Troubleshooting
General troubleshooting for issues like: black
screen, no sound, frozen picture, TV does not
respond, or network is lost, do the following
steps.
1 Restart your TV by pressing the power button
on the remote control for about five seconds.
The TV will restart. If the TV does not recover,
try unplugging the AC power cord (mains
lead) then press the power button on the TV
and release it. Wait for two minutes, and plug
in the AC power cord (mains lead).
Or, press the power button on the TV for
about 40 seconds until the TV turns off.
2 Refer to the Help menu by pressing HELP on
the remote control.
3 Connect your TV to the Internet and perform
a software update. Sony recommends you to
keep your TV software updated. Software
updates provide new features and
performance improvements.
4 Visit Sony support website (information
provided at the end of this manual).
When you plug in the TV, the TV may not be
able to turn on for a while even if you press
the power button on the remote control or
the TV.
It takes time to initialize the system. Wait for
about one minute, then operate it again.
The remote control does not function.
• Replace the batteries.
The parental lock password has been
forgotten.
• Enter 9999 for the PIN and enter the new PIN.
The screen becomes darker while watching
TV.
• If the whole image or part of the image
remains still, the screen brightness will be
gradually reduced to prevent image retention.
This is not a malfunction of the TV.
You are concerned about image retention.
If the same image is displayed repeatedly or for
long periods of time, image retention may
occur. To reduce image retention, we
recommend that you turn off the TV normally by
pressing the power button on the remote
control or the TV.
Note
• Perform Panel refresh only when image retention is
particularly noticeable. Avoid performing Panel
refresh more than once a year because it may affect
the usable life of the panel.
• Images that include clocks, logos and bright colours
(including white) easily cause image retention. Avoid
displaying these types of images for long periods of
time, otherwise image retention may occur.
A white line appears on the screen.
• The Panel refresh has been performed. A
white line may be displayed on the screen
during the Panel refresh. This is not a
malfunction of the TV. Panel refresh starts
after the TV is turned off and takes about one
hour to complete.
The message [Panel refresh did not finish…] is
displayed.
When i) the TV is turned on, ii) the AC power
cord (mains lead) is unplugged, or iii) the room
temperature falls outside of the range between
10 ºC and 40 ºC during the Panel refresh, the
Panel refresh is not completed. Please avoid the
above three conditions during the Panel refresh.
Two channel linear PCM: 48 kHz 16 bits,
Dolby Audio, Dolby Atmos, DTS
DIGITAL AUDIO OUT (OPTICAL)
Digital optical jack (Two channel linear PCM:
48 kHz 16 bits, Dolby Audio, DTS)
(Stereo mini jack)
Headphone
1, 2, 3
USB port 1 and 2 support High Speed USB
(USB 2.0)
USB port 3 supports Super Speed USB (USB 3.1
Gen 1)
LAN
10BASE-T/100BASE-TX connector (Depending
on the operating environment of the network,
connection speed may differ. The
communication rate and quality are not
guaranteed.)
CENTER SPEAKER IN
Centre speaker input terminal
5
Power and others
Power requirements
220V – 240V AC, 50Hz
Screen size (measured diagonally) (Approx.)
XR-65A90J: 65 inches / 163.9 cm
XR-55A90J: 55 inches / 138.8 cm
*1 When 4096 × 2160p is input and [Wide mode] is set
to [Normal], the resolution is displayed as 3840 ×
2160p. To display 4096 × 2160p, set [Wide mode]
setting to [Full 1] or [Full 2].
*2 Refer to the on screen menu to set [HDMI signal
format].
*3 Refer to the online Help Guide for details.
*4 HDMI IN 3 & 4 only. Use the Ultra High Speed HDMI
Cable to connect.
*5 Connect your audio system to the HDMI IN 3 to route
TV audio to your audio system.
*6 Specified standby power is reached after the TV
finishes necessary internal processes.
*7 Standby power consumption will increase when
your TV is connected to the network.
Note
• Optional accessories availability depends on
countries/region/TV model/stock.
• Design and specifications are subject to change
without notice.
• Subscriptions for services and applications may be
required and additional terms, conditions and/or
charges may apply when using Google Assistant.
• Gracenote, the Gracenote logo and logotype,
“Powered by Gracenote” logo are either
registered trademarks or trademarks of
Gracenote, Inc. in the United States and/or
other countries.
• Google TV and related logos are trademarks of
Google LLC.
• TUXERA is a registered trademark of Tuxera
Inc. in the US and other countries.
• All other trademarks are the property of their
respective owners.
Trademark Information
• The terms HDMI, HDMI High-Definition
Multimedia Interface, and the HDMI Logo are
trademarks or registered trademarks of HDMI
Licensing Administrator, Inc.
重要 - 在使用 Sony 產品之前,請先閱讀終端使用者軟體授權合
約。若使用您的產品,則表示您接受終端使用者軟體授權合約。您
與 Sony 之間的軟體授權合約可在 Sony 網站
(https://www.sony.net/tv-software-licenses/) 上線上獲取,
也可在您產品的螢幕上獲取。按遙控器上的 (快速設定),選
擇 [ 設定 ] t [ 系統 ] t [ 關於 ] t [ 法律資訊 ] t
[ 注意事項和授權 ]。