Check the software version of the phone for fault verification. The latest improvements are found on
the support pages under the support news http://www.sonymobile.com/global-en/support/
• Start up the phone
• Note: Make sure the phone is in call setup.
• Press the following keypad combination: *#*#7378423#*#*
• Select ‘Service info’
• Select ‘Software info’
• Check the software file revisions and update as described below:
For more information, refer to 1220-1333: Generic Repair Manual - mechanical
1.2.1.2 Software version update
Mandatory first repair action!
Use the Micro USB to USB cable for this purpose.
Fully charged battery first, ensure the phone is powered off and proceed as follows:
• Open the Emma application and log in.
• Press and hold the volume down key on the phone, connect the phone to the USB cable and then
release the volume down key.
• Select the appropriate service and follow the on-screen instructions.
NOTE: For phones with internal storage (built in “SD card” user memory), the only service
which erase all user data in the internal memory and update the customization in the internal
storage (MS CDF) are the Services “Refurbish” and “Customize”.
elect one of the tests and followthetestinstructionsas
o stop the test and return to the ‘Servicetests’menu,
Generic Repair Manual
pictures will showasimplifiedbasicphoneforageneralvisualizationofthe
Test Instructions (mech)
2.1 Service
Note: Please m
pressing these touching key
menu.
Service Test Mode.
Settings -> Power management -
• Press the following keypad
• Select ‘Service tests’
• S
described below
T
press the Back key
For more information, refer to
1220-1333:
call setup when
s to get into the Service
: *#*#7378423#*#*
- mechanical
The following
service tests.
1277-1359 Rev 2
– Company Internal
7(25)
Tests
2.2 Service Tests
2.2.1 Keyboard & Switch
Press the touch screen and “Yes” to return to the
Service Test Menu.
Press all keys:
- Back key:
- Home key:
and reenter the Service tests
- Multitask key:
- Power key: the
more time
- Volume up/ down key:
- Auto Focus key and Camera key:
notification on screen
will leave the Service tests menu, unlock the unit
taskbar will be shown, press back key to return
screen will go black, press the Power key one
notification on screen
notification on screen
Test Instructions (mech)
2.2.2 Touch Screen
Move a finger across the Display, a line will be drawn as you
touches the Display.
Press the Back key to return to the Service Test Menu.
2.2.3 Display
Minor variations in the display’s brightness and color
may occur between phones.
There may be tiny bright dots on the display, called
defective pixels and which occur when individual dots
have malfunctioned and cannot be adjusted.
Two defective pixels are considered to be acceptable.
The display will show six test patterns of white, black, blue,
green, red, and rainbow colors on the full screen.
Make sure that there are no missing segments and that the
colors and contrast are OK.
Press the Back key to return to the Service Test Menu.
Press the volume keys and the vibrator gets activated three
times.
Press the Back key to return to the Service Test Menu.
2.2.12 Camera
Minor variations in image appearance may occur
between phones, but is not uncommon and should not
be regarded as an indication of a defective camera
module!
Press Preview to view an object and check the quality of the
image shown in the display.
Press Capture to preview the photo’s quality about
autofocus.
Do the same thing at an object on a different distance to
secure that autofocus works!
Photos is taken but not saved during this test!
Press Back key to return to Service Test Menu.
Test Instructions (mech)
2.2.13 Front Camera
Minor variations in image appearance may occur
between phones, but is not uncommon and should not
be regarded as an indication of a defective camera
module!
Press Preview to view an object and check the quality of the
image shown in the display.
Press Capture to preview the photo’s quality about
autofocus.
Do the same thing at an object on a different distance to
secure that autofocus works!
During this test, the distance between the phone and
the target Bluetooth device must be 1.5 to 5 meters!
Make sure the target Bluetooth device is enabled and
visible always.
The Bluetooth test will be done in following sequences:
Step 1: Enable Bluetooth; wait 4-5 seconds, shows OK,
There is a permission request, select ‘Allow’.
Step 2: Searching
Step 3: Show the Device Found list
Test Instructions (mech)
Step 4: Select the Target Bluetooth Device,
Step 5: Check the Pairing PIN code on both Target
Bluetooth Device and phone, press Pair on both,
when succeeded, it shows “Test Complete”.
Press the Back key to return to the Service Test Menu.
2.2.15 WLAN
Make sure there’s a WLAN network before performing
this test.
The WLAN test will be done in following sequences:
Step 1: Enable WLAN, start searching
Step 3: Access points Found list
Step 4: Select the Target WLAN network, and type the
password to get connected
Step 5: Enter a web address (e.g. Google.com)
Step 6: When connection succeeded, it shows “Test
Complete”.
Press the Back key to return to the Service Test Menu.
By tilting the phone in various directions, the X: Y: Z values
will change in size and polarity depending on the angle and
direction as shown in the adjacent picture.
Check by tilting the phone that the X: Y: Z values shown in
the display are in accordance with the tilting shown in the
picture.
Press the Back key to return to the Service Test Menu.
Make sure perform Accelerometer test after G-sensor
Calibration.
For G-sensor Calibration, refer to 1277-8589 Trouble
Shooting Application
Test Instructions (mech)
2.2.19 Proximity switch
When entering into the test, the screen shows ‘Not detected’
When covering the proximity switch area, the screen will
show ‘Detected’ on the screen.
Press the Back key to return to the Service Test Menu.
2.2.20 Real time clock
Press the screen to start.
During the actual test the text ‘Real time clock test’ is
displayed, and then followed by a message stating whether
the test was OK or not.
Press the Back key to return to the Service Test Menu.
Verify that the phone can detect a radio station:
Connect a headset and then set your local radio station in
kHz.
Verify that the reception and sound quality is normal.
Press the Back key to return to the Service Test Menu.
Test Instructions (mech)
2.2.25 Battery Status Check
Not applicable, do not use.
Press the Back key to return to the Service Test Menu.
2.2.26 Flip slider counter
Not applicable, do not use.
Press the Back key to return to the Service Test Menu.
Check the Flash LED at the back side of phone to see
whether it’s turned on.
Press the Back key to return to the Service Test Menu.
2.2.31 NFC
A NFC SIM card 3FF should be inserted in the phone
before the start of this test.
The NFC test will be done in following sequences:
Step 1: Select “NFC”
Step 2: After “Tag Reading…Enabled” can be seen on the
display, bring a NFC Tag put close to the Label NFC on the
Battery Cover.
Step 3: When Tag is identified, a sound will be made and an
OK message will be displayed.
Press Back key two times to return to Service Test Menu.
NFC Tag
XPERIA
NFC
NFC SIM card
SONY
NFC
Baseband ID OK
SW-Ver:0xA7 0x6D 0x0C
HW-Ver:0x62 0x00 0x03
Swp OK
PmuVcc present
Tag Reading ...OK
Tag Reading...
New Tag Discovered
Tag ID:04490d1ad22684
Tag Type: Ty pe A
This test can only be performed if the phone has an activated SIM/USIM card (no Test
SIM/USIM/UIM) and an available network signal!
There are different versions of the test depending on whether GSM / UMTS network is available
or not!
If GSM / UMTS network is available, the network test has to be done separately for GSM, UMTS!
2.4.4 Procedure (GSM & UMTS)
Do the same for both SIMs for Dual SIM phone!
Step 1: Set up a call from a landline phone (PSTN).
Step 2: Check that there is a ring signal.
Step 3: Check that the display backlight illuminates.
Step 4: Answer the call and check the sound quality in both
phones.
Step 5: Adjust the volume up and down with the side keys
and verify that the sound level is altered.
Step 6: End the call and check that the elapsed time is
displayed and that the termination is done properly.