Important information
©2014-2019
About warranty
Limit
ed warranty
Subject to the conditions of this limited warranty, Sony Mobile Communications Inc., 4-12-3 HigashiShinagawa, Shinagawa-ku, Tokyo 140-0002, Japan, or its local aliated company, warrants this device
(included phone, tablet or accessory) to be free from defects in design, material and workmanship at the
time of its original purchase by a consumer.
Should your device need warranty service, please return it to the dealer from whom it was purchased or
visit
support.sonymobile.com/contact
apply).
If, during the warranty period, your device fails to operate under normal use and service, due to defects in
design, materials or workmanship, authorised Sony Mobile distributors or service partners in the country/
region where you purchased the device, will, at their discretion, either repair, replace or refund the
purchase price of the device in accordance with the terms and conditions stated herein.
Sony Mobile and its service partners reserve the right to charge a handling fee if a returned device is found
out of warranty according to the conditions stated herein.
The warranty and conditions for some countries and regions are described separately in
specic terms of warranty
Note
Some of your personal settings, downloads and other information may be lost when your device is repaired or
r
eplaced. At present, Sony Mobile may be prevented by applicable law, other regulation or technical restrictions from
making a backup copy of certain downloads. Sony Mobile does not take any responsibility for any lost information of
any kind and will not reimburse you for any such loss. You should always make backup copies of all the information
stored on your device, such as downloads, calendar and contacts, before handing in your device for repair or
replacement.
.
to contact your local Sony Mobile repair partner (national rates may
Countries/regions
Conditions
1 This limited warranty is valid only if the original proof of purchase for this device, issued by an authorised
Sony Mobile dealer specifying, unaltered, the date of purchase and serial number (in some countries/
regions/states, other information may be requested), is presented with the device to be repaired or
replaced. Sony Mobile reserves the right to refuse warranty service if this information has been removed
or changed after the original purchase of the device from the dealer.
2 If Sony Mobile repairs or replaces the device, the repair for the defect concerned or the replaced device
shall be warranted for the remaining time of the original warranty period or for ninety (90) days from the
date of repair, whichever is longer. Repair or replacement may involve the use of functionally equivalent
reconditioned units. Replaced parts or components will become the property of Sony Mobile.
3 This warranty does not cover any failure of the device that is due to:
• Normal wear and tear.
• Use in environments where relevant IP rating limitations, if applicable, are exceeded (including liquid
damage or the detection of liquid inside the device resulting from such use).
• Misuse or failure to use in accordance with the relevant Sony Mobile instructions for use and
maintenance of the device.
Nor does this warranty cover any failure of the device due to accident, software or hardware
modication or adjustment, or acts of God.
4 A rechargeable battery can be charged and discharged more than a hundred times. However, it will
eventually wear out – this is not a defect and corresponds to normal wear and tear. When the talk-time
or standby time becomes noticeably shorter, it is time to replace the battery (only Sony Mobile repair
partners should remove or replace built-in batteries). Sony Mobile recommends that you use only
batteries and chargers approved by Sony Mobile.
Minor variations in display brightness and colour may occur between devices. There may be tiny bright
or dark dots on the display. These are called defective pixels and occur when individual dots have
malfunctioned and can not be adjusted. Two defective pixels are deemed acceptable.
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Minor variations in camera image appearance may occur between devices. Such variations are not
unc
ommon and do not mean that a camera module is defective.
5 Since the cellular system on which the device is to operate is provided by a carrier independent from
Sony Mobile, Sony Mobile will not be responsible for the operation, availability, coverage, services or
range of that system.
6 This warranty does not cover device damage, malfunctions and/or failures caused by installations,
modications, repairs or opening of the product by anyone not authorised to do so by Sony Mobile.
7 The warranty does not cover device damage, malfunctions and/or failures which have been caused by
use of accessories or other peripheral devices which are not Sony-branded original accessories intended
for use with the device.
8 Sony Mobile disclaims any and all warranties, whether express or implied, for damage, malfunctions
and/or failures caused to the device or peripheral devices as a result of viruses, trojan horses, spyware,
or other malicious software. Sony Mobile strongly recommends that you install appropriate virus
protection software on your device and any peripheral devices connected to it, as available, and update
it regularly, to better protect your device. It is understood, however, that such software will never fully
protect your device or its peripheral devices and Sony Mobile disclaims all warranties, whether express
or implied, in case of failure by such antivirus software to full its intended purpose.
9 • For customers in the U.S.A.
Sony Mobile is not responsible for any labor or parts costs you incur relating to repairs or service from
providers/servicers other than from an authorised Sony Mobile service partner.
• For customers in other countries and regions
Tampering with any of the seals on the device will void the warranty.
10 There are no express warranties, whether written or oral, other than this limited warranty. All implied
warranties, including without limitation the implied warranties of merchantability or tness for a
particular purpose, are limited to the duration of this limited warranty. In no event shall Sony Mobile or
its licensors be liable for incidental or consequential damages of any nature whatsoever, including but
not limited to lost prots or commercial loss to the full extent those damages can be disclaimed by law.
Some countries/regions/states do not allow the exclusion or limitation of incidental or consequential
damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may
not apply to you.
The warranty provided does not aect the consumer’s statutory rights under applicable legislation in force,
nor the consumer’s rights against the dealer arising from their sales/purchase contract.
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Warranty periods
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he warranty periods for the following regions are for mobile devices. The warranty periods for accessories
(including accessories delivered with your mobile device) are described separately in
specic terms of warranty
.
Americas
The following warranty period for mobile devices applies based on where you bought the device. The
warranty periods for accessories (including accessories delivered with your mobile device) are described
separately in
Country/Region Warranty
American Samoa 12 months
Anguilla 12 months
Antigua and Barbuda 12 months
Argentina 12 months
Aruba 12 months
Bahamas 12 months
Barbados 12 months
Belize 12 months
Bermuda 12 months
Bolivia 12 months
Brazil 12 months
Canada 12 months
Cayman Islands 12 months
Chile 12 months
Colombia 12 months
Costa Rica 12 months
Cuba 12 months
Dominica 12 months
Dominican Republic 12 months
Ecuador 12 months
El Salvador 12 months
Falkland Islands 12 months
French Guiana 24 months
French Polynesia 12 months
Greenland 12 months
Grenada 12 months
Guadeloupe 24 months
Guatemala 12 months
Haiti 12 months
Honduras 12 months
Jamaica 12 months
Martinique 24 months
Countries/regions specic terms of warranty
.
Countries/regions
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Mexico 12 months
Montserrat 12 months
Netherlands Antilles 12 months
Nicaragua 12 months
Panama 12 months
Paraguay 12 months
Peru 12 months
Puerto Rico 12 months
Saint Kitts and Nevis 12 months
Saint Lucia 12 months
Saint-Pierre and Miquelon 12 months
Saint Vincent and the Grenadines 12 months
Suriname 12 months
Trinidad and Tobago 12 months
United States 12 months
Uruguay 12 months
Venezuela 12 months
Asia
he following warranty period for mobile devices applies based on where you bought the device. The
T
warranty periods for accessories (including accessories delivered with your mobile device) are described
separately in
Country/Region Warranty
Armenia 12 months
Azerbaijan 12 months
Bangladesh 12 months
Bhutan 12 months
British Indian Ocean Territory 12 months
Brunei Darussalam 12 months
Cambodia 12 months
Mainland China Phones: 12 months
Hong Kong SAR 12 months
India 12 months
Indonesia 12 months
Japan 12 months
Kazakhstan 12 months
Democratic People’s Republic of Korea 12 months
Republic of Korea 12 months
Kyrgyzstan 12 months
Lao People’s Democratic Republic 12 months
Macao 12 months
Countries/regions specic terms of warranty
.
ablets: 24 months
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Malaysia 12 months
Maldives 12 months
Mongolia 12 months
Myanmar 12 months
Nepal 12 months
Pakistan 12 months
Philippines 12 months
Singapore 12 months
Sri Lanka 12 months
Taiwan Region 12 months
Tajikistan 12 months
Thailand 12 months
Timor-Leste 12 months
Turkmenistan 12 months
Uzbekistan 12 months
Vietnam 12 months
Europe
he following warranty period for mobile devices applies based on where you bought the device. The
T
warranty periods for accessories (including accessories delivered with your mobile device) are described
separately in
Country/Region Warranty
Countries/regions specic terms of warranty
.
Albania 12 months
Andorra 12 months
Aland Islands 12 months
Austria 24 months
Belarus 12 months
Belgium 24 months
Bosnia and Herzegovina 12 months
Bulgaria 24 months
Croatia 12 months
Cyprus 24 months
Czech Republic 24 months
Denmark 24 months
Estonia 24 months
Finland 24 months
France 24 months
Germany 24 months
Gibraltar 24 months
Greece 24 months
Hungary 24 months
Iceland 24 months
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Ireland 24 months
Italy 24 months
Latvia 24 months
Liechtenstein 12 months
Lithuania 24 months
Luxembourg 24 months
Malta 24 months
Monaco 12 months
Montenegro 12 months
Netherlands 24 months
Norway 24 months
Poland 24 months
Portugal 24 months
Republic of Moldova 12 months
Romania 24 months
Russian Federation 12 months
San Marino 12 months
Serbia 24 months
Slovakia 24 months
Slovenia 24 months
Spain 24 months
Sweden 24 months
Switzerland 24 months
The Former Yugoslav Republic of Macedonia 24 months
Turkey 24 months
Ukraine 12 months
United Kingdom 24 months
Vatican City State 12 months
Middle East & Africa
he following warranty period for mobile devices applies based on where you bought the device. The
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warranty periods for accessories (including accessories delivered with your mobile device) are described
separately in
Country/Region Warranty
Countries/regions specic terms of warranty
Afghanistan 12 months
Algeria 12 months
Angola 12 months
Bahrain 12 months
Benin 12 months
Botswana 12 months
Burkina Faso 12 months
Burundi 12 months
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Cameroon 12 months
Cape Verde 12 months
Central African Republic 12 months
Chad 12 months
Comoros 12 months
The Republic of Congo 12 months
The Democratic Republic of the Congo 12 months
Côte d’Ivoire 12 months
Djibouti 12 months
Egypt 12 months
Equatorial Guinea 12 months
Ethiopia 12 months
French Southern Territories 12 months
Gabon 12 months
Gambia 12 months
Ghana 12 months
Guinea 12 months
Guinea-Bissau 12 months
Islamic Republic of Iran 12 months
Israel 12 months
Iraq 12 months
Jordan 12 months
Kenya 12 months
Kuwait 12 months
Lebanon 12 months
Lesotho 12 months
Liberia 12 months
Libya 12 months
Madagascar 12 months
Malawi 12 months
Mali 12 months
Mauritania 12 months
Mauritius 12 months
Mayotte 12 months
Morocco 12 months
Mozambique 12 months
Namibia 12 months
Niger 12 months
Nigeria 12 months
Oman 12 months
Palestinian Territory, Occupied 12 months
Qatar 12 months
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Rwanda 12 months
Saint Helena 12 months
Saudi Arabia 12 months
São Tomé and Príncipe 12 months
Senegal 12 months
Seychelles 12 months
Sierra Leone 12 months
Somalia 12 months
South Africa 12 months
Sudan 12 months
Swaziland 12 months
Syrian Arab Republic 12 months
United Republic Of Tanzania 12 months
Togo 12 months
Tunisia 12 months
Uganda 12 months
United Arab Emirates 12 months
Western Sahara 12 months
Yemen 12 months
Zambia 12 months
Zimbabwe 12 months
Oceania
he following warranty period for mobile devices applies based on where you bought the device. The
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warranty periods for accessories (including accessories delivered with your mobile device) are described
separately in
Country/Region Warranty
Australia 12 months
Christmas Island 12 months
Cocos (Keeling) Islands 12 months
Fiji 12 months
French Polynesia 12 months
Guam 12 months
Marshall Islands 12 months
Federated States of Micronesia 12 months
Nauru 12 months
New Caledonia 12 months
New Zealand 12 months
Northern Mariana Islands 12 months
Palau 12 months
Papua New Guinea 12 months
Pitcairn 12 months
Countries/regions specic terms of warranty
.
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