Sony WH-CH510 User manual

Help Guide

Wireless Stereo Headset

WH-CH510

Use this manual if you encounter any problems, or have any questions.

Getting started

What you can do with the Bluetooth function

About the voice guidance

Supplied accessories

Checking the package contents

Parts and controls

Location and function of parts

About the indicator

Power/Charging

Charging the headset

Available operating time

Checking the remaining battery charge

Turning on the headset

1

Turning off the headset

Making connections

How to make a wireless connection to Bluetooth devices

Android smartphone

Pairing and connecting with an Android smartphone

Connecting to a paired Android smartphone

iPhone (iOS devices)

Pairing and connecting with an iPhone

Connecting to a paired iPhone

Computers

Pairing and connecting with a computer (Windows 10)

Pairing and connecting with a computer (Windows 8.1)

Pairing and connecting with a computer (Windows 7)

Pairing and connecting with a computer (Mac)

Connecting to a paired computer (Windows 10)

Connecting to a paired computer (Windows 8.1)

Connecting to a paired computer (Windows 7)

Connecting to a paired computer (Mac)

Other Bluetooth devices

Pairing and connecting with other Bluetooth devices

Connecting to a paired Bluetooth device

Multipoint connection

Connecting the headset to both a music player and a smartphone / mobile phone (multipoint connection)

Connecting the headset to 2 Android smartphones (multipoint connection)

Connecting the headset to an Android smartphone and an iPhone (multipoint connection)

Disconnecting Bluetooth connection (after use)

Listening to music

Listening to music via a Bluetooth connection

Listening to music from a device via Bluetooth connection

Controlling the audio device (Bluetooth connection)

2

Disconnecting Bluetooth connection (after use)

Supported codecs

Making phone calls

Receiving a call

Making a call

Functions for a phone call

Disconnecting Bluetooth connection (after use)

Using the voice assist function

Using the voice assist function (Google app)

Using the voice assist function (Siri)

Important information

Precautions

Trademarks

Customer support websites

Troubleshooting

What can I do to solve a problem?

Power/Charging

Unable to turn on the headset.

Charging cannot be done.

Charging time is too long.

The headset cannot be charged even if connecting the headset to a computer.

The remaining battery charge of the headset is not displayed on the screen of smartphone.

Sound

No sound

Low sound level

Low sound quality

Sound skips frequently.

Bluetooth

Pairing cannot be done.

3

Unable to make a Bluetooth connection.

Distorted sound

The Bluetooth

wireless communication range is short, or the sound skips.

The headset does not operate properly.

Cannot hear a person on a call.

Low voice from callers

Resetting or initializing the headset

Resetting the headset

Initializing the headset to restore factory settings

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Help Guide

Wireless Stereo Headset

WH-CH510

What you can do with the Bluetooth function

The headset uses BLUETOOTH® wireless technology, allowing you to do the following.

Listening to music

You can receive audio signals from a smartphone or music player to enjoy music wirelessly.

Talking on the phone

You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket.

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Help Guide

Wireless Stereo Headset

WH-CH510

About the voice guidance

You will hear the voice guidance in the following situations via the headset.

When the headset is turned on: “Power on” When the headset is turned off: “Power off” When entering pairing mode: “Bluetooth pairing” When establishing a Bluetooth connection: “Bluetooth connected” When disconnecting a Bluetooth connection: “Bluetooth disconnected” When informing the remaining battery charge: “Battery about XX %” (The “XX” value indicates the approximate remaining charge. Use it as a rough estimate.) / “Battery fully charged” When the remaining battery charge is low: “Low battery, please recharge headset” When automatically turning off due to low battery: “Please recharge headset. Power off”

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Help Guide

Wireless Stereo Headset

WH-CH510

Checking the package contents

After opening the package, check that all of the items in the list are included. If any items are missing, contact your dealer. Numbers in ( ) indicate the item amount.

Wireless Stereo Headset USB Type-C™ cable (USB-A to USB-C™) (approx. 20 cm (7.88 in.)) (1)

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Help Guide

Wireless Stereo Headset

WH-CH510

Location and function of parts

Headband1.

(left) mark2.

Left unit3. Tactile dot There is a tactile dot on the left unit.

4.

Slider Slide to adjust the length of the headband.

5.

(right) mark6.

Right unit7. + (volume +)/

(next) button

There is a tactile dot on the + button. Use this dot as a guide when operating the headset.

8.

(play/call)/ (power) button

Use to play music, make a call, or turn the headset on/off.

9.

- (volume -)/

(previous) button10.

Indicator (blue/red) Lights up in red while charging. Lights up in red or blue to indicate the power or communication status of the headset.

11.

USB Type-C port Connect the headset to an AC outlet via a commercially available USB AC adaptor or to a computer with the supplied USB Type-C cable to charge the headset.

12.

Microphone Picks up the sound of your voice when talking on the phone.

13.

Built-in antenna A Bluetooth antenna is built into the headset.

14.

8

Related Topic

About the indicator

Checking the remaining battery charge

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Help Guide

Wireless Stereo Headset

WH-CH510

About the indicator

You can check various statuses of the headset by the indicator.

: Turns on in blue / : Turns on in red / -: Turns off

Turning on

- (flashes twice in blue) In this case, when the remaining battery charge is 20% or lower (requires charging), the indicator lights successively as follows.

- - (repeatedly flashes slowly in red for about 15 seconds)

For details, see “Checking the remaining battery charge”.

Turning off

(lights up in blue for about 2 seconds)

When the remaining battery charge becomes low

- - (repeatedly flashes slowly in red for about 15 seconds)

Charging

While charging

(lights up in red) The indicator turns off after charging is complete. Abnormal temperature

- - - - (repeatedly flashes twice in red)

Abnormal charging

- - - - (repeatedly flashes slowly in red)

Bluetooth function

Device registration (pairing) mode

- - - - (repeatedly flashes twice in blue)

Not connected

- - - - - - - - (repeatedly flashes in blue at about 1-second intervals)

Connection process completed

(repeatedly flashes quickly in blue for about 5 seconds)

Connected

- - - - - - - - - - - - (repeatedly flashes in blue at about 5-second intervals)

Incoming call

(repeatedly flashes quickly in blue)

The not connected and connected status indications automatically turn off after a period of time has passed. They start flashing again for a period of time when some operation is performed. When the remaining battery charge becomes low, the indicator (red) starts flashing.

Other

Initialization completed

(flashes 4 times in blue)

For details, see “Initializing the headset to restore factory settings”.

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Help Guide

Wireless Stereo Headset

WH-CH510

Charging the headset

The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use.

System requirements for battery charge using USB

USB AC adaptor

A commercially available USB AC adaptor capable of supplying an output current of 0.5 A (500 mA)

Personal computer

Personal computer with a standard USB port

We do not guarantee operation on all computers. Operations using a custom-built or homebuilt computer are not guaranteed.

Hint

The headset can be also charged by connecting the headset to a running computer using the supplied USB Type-C cable.

If charging starts while the headset is turned on, the headset will turn off automatically.

Note

Charging may not be successful with cables other than the supplied USB Type-C cable.

Charging may not be successful depending on the type of USB AC adaptor.

When the headset is connected to an AC outlet or computer, all operations such as turning on the headset, registering or connecting to Bluetooth devices, and music playback cannot be performed.

Connect the headset to an AC outlet.

Use the supplied USB Type-C cable and a commercially available USB AC adaptor.

The indicator (red) of the headset lights up. Charging is completed in about 4.5 hours (*) and the indicator (red) turns off automatically.

After charging is complete, disconnect the USB Type-C cable.

1

Time required for charging the empty battery to its full capacity. The charging time may differ depending on the conditions of use.

*

12

The headset cannot be charged when the computer goes into standby (sleep) or hibernation mode. In this case, change the computer settings, and start charging the headset once again.

If the headset is not used for a long time, the rechargeable battery usage hours may be reduced. However, the battery life will improve after a few recharges. If you store the headset for a long time, charge the battery to its full capacity once every 6 months to avoid over-discharge.

If the headset is not used for a long time, it may take longer to charge the battery.

If the headset detects a problem while charging due to the following causes, the indicator (red) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult your nearest Sony dealer.

Ambient temperature exceeds the charging temperature range of 5 °C - 35 °C (41 °F - 95 °F). There is a problem with the rechargeable battery.

If the headset is not used for a long time, the indicator (red) may not immediately light up when charging. Please wait a moment until the indicator (red) lights up.

If the usage hours of the built-in rechargeable battery decrease significantly, the battery should be replaced. Consult your nearest Sony dealer to replace the rechargeable battery.

Avoid exposure to extreme temperature changes, direct sunlight, moisture, sand, dust, and electrical shock. Never leave the headset in a parked vehicle.

When connecting the headset to a computer, use only the supplied USB Type-C cable, and be sure to directly connect them. Charging will not be properly completed when the headset is connected through a USB hub.

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Help Guide

Wireless Stereo Headset

WH-CH510

Available operating time

The available operating times of the headset with the battery fully charged are as follows:

Bluetooth connection

Music playback time (AAC): Max. 35 hours Music playback time (SBC): Max. 32 hours

About 90 minutes of music playback is possible after 10 minutes charging.

Communication time: Max. 30 hours Standby time: Max. 200 hours

Note

Usage hours may be different depending on the conditions of use.

Related Topic

Supported codecs

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Help Guide

Wireless Stereo Headset

WH-CH510

Checking the remaining battery charge

You can check the remaining battery charge of the rechargeable battery.

When you turn on the headset, the voice guidance indicating the remaining battery charge can be heard. “Battery about XX %” (The “XX” value indicates the approximate remaining charge.) “Battery fully charged” The remaining battery charge indicated by the voice guidance may differ from the actual remaining charge in some cases. Please use it as a rough estimate. In addition, the indicator (red) flashes for about 15 seconds if the remaining battery charge is 20% or lower when the headset is turned on.

When the remaining charge becomes low

The currently operating indicator display changes to red. If you hear the voice guidance say, “Low battery, please recharge headset”, charge the headset as soon as possible. When the battery becomes completely empty, the headset sounds a warning beep, the voice guidance says, “Please recharge headset. Power off”, and the headset automatically turns off.

When you are using iPhone or iPod touch

When the headset is connected to an iPhone or iPod touch over an HFP Bluetooth connection, it will show an icon that indicates the remaining battery charge of the headset on the screen of the iPhone or iPod touch.

A: Remaining battery charge of the headset B: 100% - 70% C: 70% - 50% D: 50% - 20% E: 20% or lower (requires charging)

The remaining battery charge of the headset is also displayed on the widget of an iPhone or iPod touch running iOS 9 or later. For more details, refer to the operating instructions supplied with the iPhone or iPod touch. The remaining charge which is displayed may differ from the actual remaining charge in some cases. Please use it as a rough estimate.

When you are using an Android smartphone (OS 8.1 or later)

When the headset is connected to an Android smartphone via HFP Bluetooth connection, select [Settings] - [Device connection] - [Bluetooth] to display the remaining battery charge of the headset where the paired Bluetooth device is displayed on the smartphone’s screen. It is displayed as “100%”, “70%”, “50%”, or “20%”. For details, refer to the operating instructions of the Android smartphone. The remaining charge which is displayed may differ from the actual remaining charge in some cases. Please use it as a rough estimate.

Note

If you connect the headset to an iPhone, iPod touch, or Android smartphone with “Media audio” (A2DP) only in a multipoint connection, the remaining battery charge will not be displayed correctly.

15

The remaining battery charge may not be properly displayed if the headset has not been used for a long time. In this case, repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge.

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Help Guide

Wireless Stereo Headset

WH-CH510

Turning on the headset

Related Topic

Turning off the headset

Press and hold the

(power) button for about 2 seconds until the indicator (blue) flashes.

1

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Help Guide

Wireless Stereo Headset

WH-CH510

Turning off the headset

Related Topic

Turning on the headset

Press and hold the

(power) button for about 2 seconds until the indicator (blue) turns off.

1

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Help Guide

Wireless Stereo Headset

WH-CH510

How to make a wireless connection to Bluetooth devices

You can enjoy music and hands-free calling with the headset wirelessly by using your Bluetooth device’s Bluetooth function.

Device registration (pairing)

To use the Bluetooth function, both of the connecting devices must be registered in advance. The operation to register a device is called “device registration (pairing)”. Pair the headset and the device manually.

Connecting to a paired device

Once a device and the headset are paired, there is no need to pair them again. Connect to devices already paired with the headset using the methods necessary for each device.

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Help Guide

Wireless Stereo Headset

WH-CH510

Pairing and connecting with an Android smartphone

The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following:

The Android smartphone is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the Android smartphone is in hand.

Enter pairing mode on this headset.

Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset (the headset has no pairing information). The headset enters pairing mode automatically. In this case, proceed to step 2. When you pair a second or subsequent device (the headset has pairing information for other devices), press and hold the

(power) button for about 7 seconds.

Check that the indicator (blue) repeatedly flashes twice in a row. You will hear the voice guidance say, “Bluetooth pairing”.

1

Unlock the screen of the Android smartphone if it is locked.

2

Find the headset on the Android smartphone.

3

Select [Settings] - [Device connection] - [Bluetooth].

1.

Touch the switch to turn on the Bluetooth function.

2.

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Hint

The operation above is an example. For more details, refer to the operating instructions supplied with the Android smartphone.

To delete all Bluetooth pairing information, see “Initializing the headset to restore factory settings”.

Note

If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off. In this case, start the operation over from step 1.

Once Bluetooth devices are paired, there is no need to pair them again, except in the following cases:

Pairing information has been deleted after repair, etc. When a 9th device is paired. The headset can be paired with up to 8 devices. If a new device is paired after 8 devices are already paired, the registration information of the paired device with the oldest connection date is overwritten with the information for the new device. When the pairing information for the headset has been deleted from the Bluetooth device. When the headset is initialized. All of the pairing information is deleted. In this case, delete the pairing information for the headset from the device and then pair them again.

The headset can be paired with multiple devices, but can only play music from 1 paired device at a time.

Related Topic

How to make a wireless connection to Bluetooth devices

Connecting to a paired Android smartphone

Listening to music from a device via Bluetooth connection

Disconnecting Bluetooth connection (after use)

Touch [WH-CH510].

If Passkey (*) input is required, input “0000”. The headset and smartphone are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”. If they are not connected, see “Connecting to a paired Android smartphone”. If [WH-CH510] does not appear on the Android smartphone screen, try again from the beginning of step 3.

4

A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”.

*

21

Initializing the headset to restore factory settings

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Help Guide

Wireless Stereo Headset

WH-CH510

Connecting to a paired Android smartphone

Unlock the screen of the Android smartphone if it is locked.

1

Turn on the headset.

Press and hold the

(power) button for about 2 seconds.

Check that the indicator (blue) continues to flash after you release your finger from the button. You will hear the voice guidance say, “Power on”.

If it has automatically connected to the last connected device, you will hear the voice guidance say, “Bluetooth connected”. Check the connection status on the Android smartphone. If it is not connected, proceed to step 3.

2

Display the devices paired with the Android smartphone.

3

Select [Settings] - [Device connection] - [Bluetooth].

1.

Touch the switch to turn on the Bluetooth function.

2.

23

Hint

The operation above is an example. For more details, refer to the operating instructions supplied with the Android smartphone.

Note

If the last-connected Bluetooth device is placed near the headset, the headset may connect automatically to the device by simply turning on the headset. In that case, deactivate the Bluetooth function on the last-connected device or turn off the power.

If you cannot connect your smartphone to the headset, delete the headset pairing information on your smartphone and perform the pairing again. As for the operations on your smartphone, refer to the operating instructions supplied with the smartphone.

Related Topic

How to make a wireless connection to Bluetooth devices

Pairing and connecting with an Android smartphone

Listening to music from a device via Bluetooth connection

Disconnecting Bluetooth connection (after use)

Touch [WH-CH510].

You will hear the voice guidance say, “Bluetooth connected”.

4

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Help Guide

Wireless Stereo Headset

WH-CH510

Pairing and connecting with an iPhone

The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following:

The iPhone is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the iPhone is in hand.

Enter pairing mode on this headset.

Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset (the headset has no pairing information). The headset enters pairing mode automatically. In this case, proceed to step 2. When you pair a second or subsequent device (the headset has pairing information for other devices), press and hold the

(power) button for about 7 seconds.

Check that the indicator (blue) repeatedly flashes twice in a row. You will hear the voice guidance say, “Bluetooth pairing”.

1

Unlock the screen of the iPhone if it is locked.

2

Find the headset on the iPhone.

3

Select [Settings].

1.

Touch [Bluetooth].

2.

25

Hint

The operation above is an example. For more details, refer to the operating instructions supplied with your iPhone.

To delete all Bluetooth pairing information, see “Initializing the headset to restore factory settings”.

Note

If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off. In this case, start the operation over from step 1.

Once Bluetooth devices are paired, there is no need to pair them again, except in the following cases:

Pairing information has been deleted after repair, etc. When a 9th device is paired. The headset can be paired with up to 8 devices. If a new device is paired after 8 devices are already paired, the registration information of the paired device with the oldest connection date is overwritten with the information for the new device. When the pairing information for the headset has been deleted from the Bluetooth device. When the headset is initialized. All of the pairing information is deleted. In this case, delete the pairing information for the headset from the device and then pair them again.

The headset can be paired with multiple devices, but can only play music from 1 paired device at a time.

Related Topic

How to make a wireless connection to Bluetooth devices

Connecting to a paired iPhone

Listening to music from a device via Bluetooth connection

Disconnecting Bluetooth connection (after use)

Initializing the headset to restore factory settings

Touch the switch to turn on the Bluetooth function.

3.

Touch [WH-CH510].

If Passkey (*) input is required, input “0000”. The headset and iPhone are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”. If they are not connected, see “Connecting to a paired iPhone ”. If [WH-CH510] does not appear on the display of the iPhone, try again from the beginning of step 3.

4

A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”.

*

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Help Guide

Wireless Stereo Headset

WH-CH510

Connecting to a paired iPhone

Unlock the screen of the iPhone if it is locked.

1

Turn on the headset.

Press and hold the

(power) button for about 2 seconds.

Check that the indicator (blue) continues to flash after you release your finger from the button. You will hear the voice guidance say, “Power on”.

If it has automatically connected to the last connected device, you will hear the voice guidance say, “Bluetooth connected”. Check the connection status on the iPhone. If it is not connected, proceed to step 3.

2

Display the devices paired with the iPhone.

3

Select [Settings].

1.

Touch [Bluetooth].

2.

Touch the switch to turn on the Bluetooth function.

3.

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Hint

The operation above is an example. For more details, refer to the operating instructions supplied with your iPhone.

Note

If the last-connected Bluetooth device is placed near the headset, the headset may connect automatically to the device by simply turning on the headset. In that case, deactivate the Bluetooth function on the last-connected device or turn off the power.

If you cannot connect your iPhone to the headset, delete the headset pairing information on your iPhone and perform the pairing again. As for the operations on your iPhone, refer to the operating instructions supplied with the iPhone.

Related Topic

How to make a wireless connection to Bluetooth devices

Pairing and connecting with an iPhone

Listening to music from a device via Bluetooth connection

Disconnecting Bluetooth connection (after use)

Touch [WH-CH510].

You will hear the voice guidance say, “Bluetooth connected”.

4

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Help Guide

Wireless Stereo Headset

WH-CH510

Pairing and connecting with a computer (Windows 10)

The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following:

Your computer has a Bluetooth function that supports music playback connections (A2DP). The computer is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the computer is in hand. Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.

Enter pairing mode on this headset.

Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset (the headset has no pairing information). The headset enters pairing mode automatically. In this case, proceed to step 2. When you pair a second or subsequent device (the headset has pairing information for other devices), press and hold the

(power) button for about 7 seconds.

Check that the indicator (blue) repeatedly flashes twice in a row. You will hear the voice guidance say, “Bluetooth pairing”.

1

Wake the computer up if the computer is on standby (sleep) or hibernation mode.

2

Register the headset using the computer.

3

Click the [Start] button, then [Settings].

1.

Click [Devices].

2.

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