Sony WF-XB700 User Manual

Help Guide

Wireless Stereo Headset

WF-XB700

Use this manual if you encounter any problems, or have any questions.

Getting started

What you can do with the Bluetooth function

About the voice guidance

Supplied accessories

Checking the package contents

Replacing the earbuds

When you have finished using the headset

On water resistant performance of the headset

Parts and controls

Location and function of parts

About the indicator

Wearing the headset

Power/Charging

Charging

Available operating time

Checking the remaining battery charge

Turning on the headset

Turning off the headset

Making connections

How to make a wireless connection to Bluetooth devices

Android smartphone

Pairing and connecting with an Android smartphone

Connecting to a paired Android smartphone

iPhone (iOS devices)

Pairing and connecting with an iPhone

Connecting to a paired iPhone

Computers

Pairing and connecting with a computer (Windows 10)

Pairing and connecting with a computer (Windows 8.1)

Pairing and connecting with a computer (Mac)

Connecting to a paired computer (Windows 10)

Connecting to a paired computer (Windows 8.1)

Connecting to a paired computer (Mac)

Other Bluetooth devices

Pairing and connecting with a Bluetooth device

Connecting to a paired Bluetooth device

Disconnecting Bluetooth connection (after use)

Listening to music

Listening to music via a Bluetooth connection

Listening to music from a device via Bluetooth connection

Controlling the audio device (Bluetooth connection)

Disconnecting Bluetooth connection (after use)

Supported codecs

Making phone calls

Receiving a call

Making a call

Functions for a phone call

Disconnecting Bluetooth connection (after use)

Using the voice assist function

Using the voice assist function (Google app)

Using the voice assist function (Siri)

Important information

Precautions

License notice

Trademarks

Customer support websites

Troubleshooting

What can I do to solve a problem?

Power/Charging

Unable to turn on the headset.

Charging cannot be done.

Charging time is too long.

Charging cannot be done even if the charging case is connected to a computer.

The remaining battery charge of the headset is not displayed on the screen of smartphone.

Sound

No sound

Low sound level

There is a difference in volume between the left and right units of the headset, insufficient low-frequency sound.

Low sound quality

Sound skips frequently.

Bluetooth connection

Pairing cannot be done.

Unable to make a Bluetooth connection.

Distorted sound

The headset does not operate properly.

Cannot hear a person on a call.

Low voice from callers

Resetting or initializing the headset

Resetting the headset

Initializing the headset to restore factory settings

Help Guide

Wireless Stereo Headset

WF-XB700

What you can do with the Bluetooth function

The headset uses BLUETOOTH® wireless technology, allowing you to do the following.

Listening to music

You can receive audio signals from a smartphone or music player to enjoy music wirelessly.

Talking on the phone

You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket.

Help Guide

Wireless Stereo Headset

WF-XB700

About the voice guidance

You will hear the English voice guidance in the following situations via the left and right units of the headset.

When the headset is turned on: “Power on” When informing the remaining battery charge of the headset: “Battery about XX %” (The “XX” value indicates the approximate remaining charge. Use it as a rough estimate.) / “Battery fully charged” When the remaining battery charge of the headset is low: “Low battery, please recharge headset” When automatically turning off due to low battery of the headset: “Please recharge headset. Power off” When pairing mode is canceled automatically and the headset turns off: “Power off”

You will hear the English voice guidance in the following situations via the left unit of the headset.

When entering pairing mode: “Bluetooth pairing” When establishing a Bluetooth connection: “Bluetooth connected” When disconnecting a Bluetooth connection: “Bluetooth disconnected”

Help Guide

Wireless Stereo Headset

WF-XB700

Checking the package contents

After opening the package, check that all of the items in the list are included. If any items are missing, contact your dealer. Numbers in ( ) indicate the item amount.

Wireless Stereo Headset

USB Type-C® cable (USB-A to USB-C®) (approx. 20 cm (7.88 in.)) (1)

Hybrid silicone rubber earbuds (SS/S/M/L 2 each)

M-sized earbuds come attached to the left and right units of the headset at the time of purchase. The size of the earbuds can be determined based on the number of dotted lines inside the bottom of the earbuds.

SS size: 1 line S size: 2 lines M size: 3 lines L size: 4 lines

Charging case (1)

Help Guide

Wireless Stereo Headset

WF-XB700

Replacing the earbuds

M-sized hybrid silicone rubber earbuds come attached to the left and right units of the headset at the time of purchase. If the earbuds tend to come off or you feel that there is insufficient low frequency sound and a difference in volume between the left and right units, change the earbuds to another size to comfortably and snugly fit your left and right ears.

Hybrid silicone rubber earbuds

The size of the earbuds can be determined based on the number of dotted lines inside the bottom of the earbuds.

SS size: 1 line S size: 2 lines M size: 3 lines L size: 4 lines

About the instruction manual video

Watch the video to find out how to change the earbuds and how to wear the headset on your ears.

https://rd1.sony.net/help/mdr/mov0017/h_zz/

Remove the earbud.

Do not pinch the end of the earbud when removing it.

Attach the earbud.

Firmly insert the earbud all the way. Do not attach the earbud in a loose or skewed manner.

Help Guide

Wireless Stereo Headset

WF-XB700

When you have finished using the headset

When you have finished using the headset, be sure to keep the headset in the charging case. Close the lid of the charging case.

Note

If perspiration or water is left on the charging port, it may impair the ability to charge the unit. Immediately wipe off any perspiration or water on the charging port after use.

Help Guide

Wireless Stereo Headset

WF-XB700

On water resistant performance of the headset

The charging case is not water resistant. The water resistant specifications of this headset are equivalent to IPX4 in IEC 60529 “Degrees of protection against ingress of water (IP Code)”, which specifies the degree of protection provided against the entry of water. The headset cannot be used in water. Unless the unit is used correctly, water may get into the headset and cause fire, electrocution, or malfunctions. Note the following cautions carefully and use the headset correctly. IPX4: Protected against water splashing from any direction.

Liquids that the water resistant performance specifications apply to

The water resistant performance of the headset is based on measurements performed by Sony under the conditions described above. Note that malfunctions resulting from water immersion caused by customer misuse are not covered by the warranty.

To maintain water resistant performance

Carefully note the precautions below to ensure proper use of the headset.

Do not splash water forcibly into the sound output holes. Do not drop the headset into water, and do not use underwater. Do not allow the headset to remain wet in a cold environment, as the water may freeze. To prevent malfunction, make sure to wipe off any water after use. Do not place the headset in water or use it in a humid place such as a bathroom. Do not drop the headset or expose it to mechanical shock. Doing so may deform or damage the headset, resulting in deterioration of water resistance performance. Use a soft dry cloth to wipe off any water that gets on the headset. If water remains in the sound output holes, the sound may become muffled or completely inaudible. If this happens, remove the earbuds, position the sound output holes facing downward, and shake several times to get the water out.

Turn the microphone hole downward and gently tap it about 5 times towards a dry cloth etc. If any water drops are left in the microphone hole, it may cause corrosion.

Applicable: Fresh water, tap water, perspiration

Not applicable:

Liquids other than those above (examples: soapy water, detergent water, water with bath agents, shampoo, hot spring water, pool water, seawater, etc.)

If the headset is cracked or deformed, refrain from using the headset near water or contact your nearest Sony dealer.

Help Guide

Wireless Stereo Headset

WF-XB700

Location and function of parts

Headset

Charging case

Left unit of the headset1. Buttons (left, right) Press to operate the headset.

Tactile dot There is a tactile dot on the left unit of the headset.

Right unit of the headset4. Earbuds (left, right)5.

(left) mark6.

Charging ports (left, right)7.

(right) mark8.

Microphones (left, right) Pick up the sound of your voice when talking on the phone.

Indicators (red/blue) (left, right) Light up in red while charging. Light up in red or blue to indicate the power or communication status of the headset.

10.

Built-in antennas (left, right) A Bluetooth antenna is built into both the left and right units of the headset.

11.

Related Topic

About the indicator

Checking the remaining battery charge

Lid1. Indicator (red) Shows the charging state.

USB Type-C port Connect the charging case to an AC outlet via a commercially available USB AC adaptor or to a computer with the supplied USB Type-C cable to simultaneously charge both the headset and the charging case.

Help Guide

Wireless Stereo Headset

WF-XB700

About the indicator

You can check various statuses of the headset by the indicator.

: Turns on in blue / : Turns on in red / -: Turns off

Turning on

The headset turns on when it is removed from the charging case.

- (flashes twice in blue) In this case, when the remaining battery charge of the headset is 20% or lower (requires charging), the indicator lights successively as follows.

- - (repeatedly flashes slowly in red for about 15 seconds)

For details, see “Checking the remaining battery charge”.

Turning off

If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off.

(lights up in blue for about 2 seconds)

When the remaining battery charge is low (headset/charging case)

When the remaining battery charge of the headset is low When the remaining battery charge of the headset is 20% or lower, the indicator (red) lights successively as follows.

- - (repeatedly flashes slowly in red for about 15 seconds) When the remaining battery charge of the charging case becomes low When you set the headset into the charging case or remove the headset from the charging case, if the remaining battery charge of the charging case is 30% or lower, the indicator (red) on the charging case lights as follows.

- - (repeatedly flashes slowly in red for about 15 seconds)

Charging

You can check the charging state with the indicators (red) on the charging case and the headset.

While charging the charging case / While charging the headset

(lights up in red) When only the charging case is being charged, the indicator (red) on the charging case lights up. The indicator (red) on the charging case turns off after charging of the charging case is complete. While the headset is placed in the charging case and is being charged, the indicators (red) on the headset light up. The indicators (red) turn off after charging of the headset is complete. When charging the headset and the charging case by connecting the charging case to an AC outlet, the indicators (red) on the headset and the charging case turn on. The respective indicators (red) turn off after charging of the headset and the charging case is complete. Abnormal temperature

- - - - (repeatedly flashes twice in red)

Abnormal charging

- - - - (repeatedly flashes slowly in red)

Bluetooth function

Device registration (pairing) mode

- - - - (repeatedly flashes twice in blue)

Not connected

- - - - - - - - (repeatedly flashes in blue at about 1-second intervals)

Connection process completed

(repeatedly flashes quickly in blue for about 5 seconds)

Connected

- - - - - - - - - - - - (repeatedly flashes in blue at about 5-second intervals)

Incoming call

(repeatedly flashes quickly in blue)

The unconnected and connected status indications automatically turn off after a period of time has passed. They start flashing again for a period of time when some operation is performed. When the remaining battery charge becomes low, the indicator starts flashing in red.

Other

Initialization completed

(flashes 4 times in blue)

For details, see “Initializing the headset to restore factory settings”.

Related Topic

Checking the remaining battery charge

About the voice guidance

Initializing the headset to restore factory settings

Help Guide

Wireless Stereo Headset

WF-XB700

Wearing the headset

Hint

The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset.

If the earbuds do not fit your ears

About the instruction manual video

Watch the video to find out how to change the earbuds and how to wear the headset on your ears.

https://rd1.sony.net/help/mdr/mov0017/h_zz/

Insert the headset units into both ears.

Put the unit with the

(left) mark on your left ear and the unit with the (right) mark on your right ear. The left

unit has a tactile dot.

A: Tactile dot

Twist the headset to slide the earbud deep into your ear.

Related Topic

Replacing the earbuds

Help Guide

Wireless Stereo Headset

WF-XB700

Charging

The headset and the charging case contain built-in lithium-ion rechargeable batteries. Use the supplied USB Type-C cable to charge the headset before use.

About the charging time

The required time for fully charging the left and right units of the headset is about 2.5 hours (*). The required time for fully charging the charging case is about 3 hours (*).

Connect the charging case to an AC outlet.

Use the supplied USB Type-C cable and a commercially available USB AC adaptor.

The indicator (red) on the charging case lights up, and the charging case starts charging.

Set the headset into the charging case.

The indicators (red) on the headset light up, and the headset starts charging.

Close the lid of the charging case after setting the headset into the charging case. After charging is complete, the indicators of the charging case and the left and right units of the headset turn off.

After charging is complete, disconnect the USB Type-C cable.

Time required for charging the empty battery to its full capacity. The charging time may differ depending on the conditions of use.

Charging the headset when you are outside

A rechargeable battery is built into the charging case. If you charge the charging case in advance, you can use it to charge the headset when you go out without a power supply. If the charging case is fully charged, you can fully charge both the left and right units of the headset once at the same time.

Notes on charging the headset when you are outside

When the headset is placed in the charging case, if the indicator (red) on the charging case flashes slowly, the remaining battery charge of the charging case is low. Charge the charging case. If the indicator (red) on the charging case does not turn on even when the headset is placed in the charging case, the battery charge of the charging case is empty. Charge the charging case.

System requirements for battery charge using USB

USB AC adaptor

A commercially available USB AC adaptor capable of supplying an output current of 0.5 A (500 mA) or more

Personal computer

Personal computer with a standard USB port

We do not guarantee operation on all computers. Operations using a custom-built or homebuilt computer are not guaranteed.

Hint

The headset can be also charged by connecting the charging case to a running computer using the supplied USB Type-C cable.

Note

Charging may not be successful with cables other than the supplied USB Type-C cable.

Charging may not be successful depending on the type of USB AC adaptor.

When the charging case with the headset placed in is connected to an AC outlet or computer, all operations such as turning on the headset, registering or connecting to Bluetooth devices, and music playback cannot be performed.

The headset cannot be charged when the computer goes into standby (sleep) or hibernation mode. In this case, change the computer settings, and start charging the headset once again.

If the headset is not used for a long time, the rechargeable battery usage hours may be reduced. However, the battery life will improve after a few recharges. If you store the headset for a long time, charge the battery to its full capacity once every 6 months to avoid over-discharge.

If the headset is not used for a long time, it may take longer to charge the battery.

If the headset or the charging case detects a problem while charging due to the following causes, the indicator (red) of the charging case flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult your nearest Sony dealer.

Ambient temperature exceeds the charging temperature range of 5 °C - 35 °C (41 °F - 95 °F). There is a problem with the rechargeable battery.

It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging may not be possible beyond this range.

If the headset is not used for a long time, the indicator (red) on the headset or the charging case may not immediately light up when charging. Please wait a moment until the indicator (red) lights up.

If the usage hours of the built-in rechargeable battery decrease significantly, the battery should be replaced. Consult your nearest Sony dealer to replace the rechargeable battery.

Avoid exposure to extreme temperature changes, direct sunlight, moisture, sand, dust, and electrical shock. Never leave the headset in a parked vehicle.

When connecting the charging case to a computer, use only the supplied USB Type-C cable, and be sure to directly connect them. Charging will not be properly completed when the charging case is connected through a USB hub.

Help Guide

Wireless Stereo Headset

WF-XB700

Available operating time

The available operating times of the headset with the battery fully charged are as follows:

Bluetooth connection

Music playback time (AAC): Max. 9 hours Music playback time (SBC): Max. 9 hours

About 60 minutes of music playback is possible after 10 minutes charging.

Communication time: Max. 5 hours Standby time: Max. 200 hours

Note

Usage hours may be different depending on the conditions of use.

Related Topic

Supported codecs

Help Guide

Wireless Stereo Headset

WF-XB700

Checking the remaining battery charge

You can check the remaining battery charge of the rechargeable batteries of the headset and the charging case.

When you remove the headset from the charging case

When you remove the headset from the charging case, the voice guidance indicating the remaining battery charge of the headset can be heard via the left and right units of the headset respectively. “Battery about XX %” (The “XX” value indicates the approximate remaining charge.) “Battery fully charged” The remaining battery charge indicated by the voice guidance may differ from the actual remaining charge in some cases. Please use it as a rough estimate.

When the remaining charge becomes low

If a warning beep sounds and the voice guidance says, “Low battery, please recharge headset”, charge the headset as soon as possible. When the battery becomes completely empty, a warning beep sounds, the voice guidance says, “Please recharge headset. Power off”, and the headset automatically turns off.

When you are using iPhone or iPod touch

When the headset is connected to an iPhone or iPod touch over an HFP Bluetooth connection, it will show an icon that indicates the remaining battery charge of the headset on the screen of the iPhone or iPod touch.

A: Remaining battery charge of the headset B: 100% - 70% C: 70% - 50% D: 50% - 20% E: 20% or lower (requires charging)

The remaining battery charge of the headset is also displayed on the widget of an iPhone or iPod touch running iOS 9 or later. For more details, refer to the operating instructions supplied with the iPhone or iPod touch. The remaining charge which is displayed may differ from the actual remaining charge in some cases. Please use it as a rough estimate.

When you are using an Android™ smartphone (OS 8.1 or later)

When the headset is connected to an Android smartphone via HFP Bluetooth connection, select [Settings] - [Device connection] - [Bluetooth] to display the remaining battery charge of the headset where the paired Bluetooth device is displayed on the smartphone’s screen. It is displayed as “100%”, “70%”, “50%”, or “20%”. For details, refer to the operating instructions of the Android smartphone. The remaining charge which is displayed may differ from the actual remaining charge in some cases. Please use it as a rough estimate.

Checking the remaining battery charge of the charging case

When you set the headset into the charging case or remove the headset from the charging case, if the indicator (red) on the charging case flashes slowly, the remaining battery charge of the charging case is 30% or lower. Charge the

charging case.

Note

The remaining battery charge may not be properly displayed if the headset has not been used for a long time. In this case, repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge.

Related Topic

About the indicator

Help Guide

Wireless Stereo Headset

WF-XB700

Turning on the headset

When the headset is set into the charging case

When the headset is not set into the charging case

The headset turns off if pairing with the Bluetooth device is not established within 5 minutes or just after the headset is initialized. In this case, the headset will turn on by pressing and holding the buttons on both units of the headset for about 2 seconds. The headset will also turn on when it is set into the charging case and then removed from the charging case.

When the headset is turned on

When both units are removed from the charging case, the connection between the left and right units of the headset is established. The headset goes into Bluetooth pairing mode when turning on the headset for the first time after purchase or just after initializing the headset.

Related Topic

Turning off the headset

Remove the headset from the charging case.

The headset turns on automatically and the indicators (blue) flash.

You will hear the voice guidance say, “Power on”.

Help Guide

Wireless Stereo Headset

WF-XB700

Turning off the headset

Note

When the remaining battery charge of the charging case is not sufficient, the charging of the headset will not start. Charge the charging case.

Related Topic

Charging

Turning on the headset

Set the headset into the charging case.

Put the left unit of the headset (the unit with the tactile dot) back into the left hole of the charging case, and put the right unit of the headset back into the right hole of the charging case. Each unit of the headset will be set to the correct position by the built-in magnet. When the headset is set into the charging case, the headset will turn off automatically. When the remaining battery charge of the charging case is sufficient, the indicators (red) on the headset light up and the charging of the headset will start.

Help Guide

Wireless Stereo Headset

WF-XB700

How to make a wireless connection to Bluetooth devices

You can enjoy music and hands-free calling with the headset wirelessly by using your Bluetooth device’s Bluetooth function.

Device registration (pairing)

To use the Bluetooth function, both of the connecting devices must be registered in advance. The operation to register a device is called “device registration (pairing)”. Pair the headset and the device manually.

Connecting to a paired device

Once a device and the headset are paired, there is no need to pair them again. Connect to devices already paired with the headset using the methods necessary for each device.

Help Guide

Wireless Stereo Headset

WF-XB700

Pairing and connecting with an Android smartphone

The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following:

The Android smartphone is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the Android smartphone is in hand.

Remove both units of the headset from the charging case.

The headset turns on automatically. Check that the indicators (blue) flash.

Enter pairing mode on this headset.

When you pair the headset with a device for the first time after purchase or after initializing the headset (if the headset has no pairing information), the headset enters pairing mode automatically if you remove the headset from the charging case. In this case, proceed to step 3. When you pair a second or subsequent device (the headset has pairing information for other devices), press and hold the buttons on both the left and right units for about 7 seconds.

Check that the indicator (blue) on the left unit of the headset repeatedly flashes twice in a row. You will hear the voice guidance say, “Bluetooth pairing”, from the left unit of the headset.

Unlock the screen of the Android smartphone if it is locked.

Find the headset on the Android smartphone.

About the instruction manual video

Watch the video to find out how to register a device (pairing) for the first time.

https://rd1.sony.net/help/mdr/mov0016/h_zz/

Hint

The operation above is an example. For more details, refer to the operating instructions supplied with the Android smartphone.

To delete all Bluetooth pairing information, see “Initializing the headset to restore factory settings”.

Note

If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off. In this case, set the headset into the charging case, and start the operation again from step 1.

Once Bluetooth devices are paired, there is no need to pair them again, except in the following cases:

Pairing information has been deleted after repair, etc. When a 9th device is paired. The headset can be paired with up to 8 devices. If a new device is paired after 8 devices are already paired, the registration

Select [Settings] - [Device connection] - [Bluetooth].

Touch the switch to turn on the Bluetooth function.

Touch [WF-XB700].

If Passkey (*) input is required, input “0000”. The headset and smartphone are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”, from the left unit of the headset. If they are not connected, see “Connecting to a paired Android smartphone”. If [WF-XB700] does not appear on the Android smartphone screen, try again from the beginning of step 4.

A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”.

information of the paired device with the oldest connection date is overwritten with the information for the new device. When the pairing information for the headset has been deleted from the Bluetooth device. When the headset is initialized. All of the pairing information is deleted. In this case, delete the pairing information for the headset from the device and then pair them again.

The headset can be paired with multiple devices, but can only play music from 1 paired device at a time.

Related Topic

Wearing the headset

How to make a wireless connection to Bluetooth devices

Connecting to a paired Android smartphone

Listening to music from a device via Bluetooth connection

Disconnecting Bluetooth connection (after use)

Initializing the headset to restore factory settings

Help Guide

Wireless Stereo Headset

WF-XB700

Connecting to a paired Android smartphone

Unlock the screen of the Android smartphone if it is locked.

Remove the headset from the charging case.

The headset turns on automatically. Check that the indicators (blue) flash.

Insert the headset units into both ears.

If the headset has automatically connected to the last connected device, you will hear the voice guidance say, “Bluetooth connected”, from the left unit of the headset. Check the connection status on the Android smartphone. If it is not connected, proceed to step 4.

Display the devices paired with the Android smartphone.

Select [Settings] - [Device connection] - [Bluetooth].

Touch the switch to turn on the Bluetooth function.

Touch [WF-XB700].

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