Sony WF-1000X User Manual

Help Guide

Wireless Noise Canceling Stereo Headset

WF-1000X

Use this manual if you encounter any problems, or have any questions. This Help Guide is also available as a PDF, which can be downloaded here.

Getting started

What you can do with the BLUETOOTH function

About voice guidance

Supplied accessories

Checking the package contents

Replacing the earbuds

Replacing the fitting supporters

Parts and controls

Location and function of parts

About the indicator

Power/Charging

Charging the headset

Available operating time

Checking the remaining battery charge

System requirements for battery charge using USB

Turning on the headset

Turning off the headset

Making connections

How to make a wireless connection to BLUETOOTH devices

One-touch connection (NFC) compatible Android devices

One-touch connection (NFC) with a smartphone (Android 4.1 or later)

Disconnecting the smartphone by one touch (NFC)

Switching the device by one touch (NFC)

Android devices not compatible with one-touch connection (NFC)

Pairing and connecting with an Android smartphone

Connecting to a paired Android smartphone

iPhone (iOS devices)

Pairing and connecting with an iPhone

Connecting to a paired iPhone

Disconnecting BLUETOOTH connection (after use)

Listening to music

Listening to music via a BLUETOOTH connection

Listening to music from a device via BLUETOOTH connection

Controlling the audio device (BLUETOOTH connection)

Disconnecting BLUETOOTH connection (after use)

Noise canceling function

What is noise canceling?

Using the noise canceling function

Listening to ambient sound

Listening to ambient sound during music playback (Ambient Sound Mode)

Sound quality mode

About the sound quality mode

Supported codecs

Making phone calls

Receiving a call

Making a call

Functions for a phone call

Disconnecting BLUETOOTH connection (after use)

Using the voice assist function

Using the voice assist function (Google App)

Using the voice assist function (Siri)

Using the apps

What you can do with "Sony | Headphones Connect" app

Installing "Sony | Headphones Connect" app

What you can do with "Sony | Music Center" app

Installing "Sony | Music Center" app

Important information

Precautions

Trademarks

Customer support websites

Troubleshooting

What can I do to solve a problem?

Power/Charging

The headset is not turned on.

Charging cannot be done.

Charging time is too long.

The charging case cannot be recognized by a computer.

The remaining battery charge of the headset is not displayed on the screen of an iPhone or iPod touch.

Sound

No sound

Low sound level

Low sound quality

Sound skips frequently during playback.

The noise canceling effect is not sufficient.

BLUETOOTH

Pairing cannot be done.

Unable to connect the headset to a BLUETOOTH device with one-touch connection (NFC)

Unable to make a BLUETOOTH connection

Distorted sound

The BLUETOOTH wireless communication range is short, or the sound skips.

The headset does not operate properly.

No voice from callers

Low voice from callers

Resetting or initializing the headset

Resetting the headset

Initializing the headset to restore factory settings

Help Guide

Wireless Noise Canceling Stereo Headset

WF-1000X

What you can do with the BLUETOOTH function

The headset uses BLUETOOTH® wireless technology, allowing you to listen to music or make phone calls wirelessly.

Listening to music

You can receive audio signals from a smartphone or music player to enjoy music wirelessly.

Talking on the phone

You can make and receive a call with your hands free, while leaving your smartphone or mobile phone in your bag or pocket.

Help Guide

Wireless Noise Canceling Stereo Headset

WF-1000X

About voice guidance

You hear voice guidance in the following situations via the left unit of the headset.

When powering on: “Power on” When powering off: “Power off” When entering pairing mode: “BLUETOOTH pairing” When establishing a BLUETOOTH connection: “BLUETOOTH connected” When disconnecting a BLUETOOTH connection: “BLUETOOTH disconnected” When the connection between the left unit and the right unit is established: “Battery level high” / “Battery level medium” / “Battery level low” When automatically turning off due to the low battery condition: “Please recharge headset” When turning on the noise canceling function: “Noise canceling” When turning on the Ambient Sound Mode: “Ambient sound” When turning off the noise canceling function and the Ambient Sound Mode : “Off”

Help Guide

Wireless Noise Canceling Stereo Headset

WF-1000X

Checking the package contents

After opening the package, check that all items in the list are included in the package. If items are missing, contact your dealer. Numbers in ( ) indicate the item amount.

Wireless Noise Canceling Stereo Headset (1) Micro-USB cable (approx. 50 cm (19 3/4 in.)) (1)

Charging case (1)

Long Hybrid silicone rubber earbuds (SS/S/M/L 2 each)

Size M earbuds come attached to the headset.

Triple-comfort earbuds (S/M/L 2 each)

Fitting supporters (M/L 2 each)

Size M fitting supporters come attached to the headset.

Reference Guide (1) Operating Instructions (1) Other documents (1 set) (*)

May not be supplied in some countries or regions.

Help Guide

Wireless Noise Canceling Stereo Headset

WF-1000X

Replacing the earbuds

The headset comes with the M size long hybrid silicone rubber earbuds. If the headset tends to come off or you feel a lack of low frequency sound, change the earbuds to another size to fit your right and left ears comfortably and snugly. Long Hybrid silicone rubber earbuds

A: SS size (red) B: S size (orange) C: M size (green) D: L size (light blue)

Triple-comfort earbuds

A: S size (orange) B: M size (green) C: L size (light blue)

Remove the earbuds.

Do not pinch the end of the earbud when removing it.

Attach the earbuds.

Do not attach the earbuds loose or skewed.

Help Guide

Wireless Noise Canceling Stereo Headset

WF-1000X

Replacing the fitting supporters

The headset comes with the M size fitting supporters. If you feel they do not fit to your ears, change them to another size to fit your ears.

Remove the earbuds, then remove the fitting supporters.

Do not pull the end of the fitting supporter when removing it.

Attach the fitting supporters.

A: Align the notch with the tongue

Help Guide

Wireless Noise Canceling Stereo Headset

WF-1000X

Location and function of parts

Headset

Charging case

L mark1. Microphone Picks up the sound of your voice (when talking on the phone) and noise (when using the noise canceling function). Use the microphone of the

left unit when talking on the phone.

left unit3.

Built-in antenna A BLUETOOTH antenna is built into the headset.

Indicator (blue/red) Lights up in red during charging. Lights up in red or blue to indicate the power or communication status of the headset.

Earbuds6.

(power) button on the left unit7.

Tactile dot The left unit has a tactile dot.

Fitting supporters9. R mark10.

right unit11.

Button on the

right unit12.

Related Topic

About the indicator

Checking the remaining battery charge

Cover1. Charge indicator (red) Lights up in red during charging the case.

Micro-USB port Charges both the headset and the charging case by connecting a computer to this port with the supplied micro-USB cable.

N-mark4.

Help Guide

Wireless Noise Canceling Stereo Headset

WF-1000X

About the indicator

You can check various statuses of the headset by the indicators.

: Turns on in blue/ : Turns on in red/-: Turns off

Turning on

- (flashes two times)

Turning off

(lights for about two seconds)

BLUETOOTH status indication

The indicator of the left unit lights up or flashes.

Pairing mode

Not connected

- - - - - - (about one-second intervals)

Connection process completed

(flashes quickly for about five seconds)

Connected

- - - (about five-second interval) - - -

The indicator turns off after 60 seconds. By operating a button, the indicator flashes again.

Incoming call

Remaining battery charge indication

High

- - - -

Medium

- -

Low (needs to charge)

For details, refer to “Checking the remaining battery charge.”

Charging

While charging

Other

Initialization completed

For details, refer to “Initializing the headset to restore factory settings.”

Hint

When the remaining battery charge becomes low, the indicator turns from blue to red, except for pairing mode.

Help Guide

Wireless Noise Canceling Stereo Headset

WF-1000X

Charging the headset

The headset contains a lithium ion rechargeable battery. Charge the headset using the supplied micro-USB cable.

Connect the supplied micro-USB cable to the charging case, and then connect the other end to a booted computer.

The indicator on the back side of the charging case lights up in red while charging. The indicator turns off after charging is complete.

Set the headset on the charging case.

Set the right and left units in the order shown in the illustration ( then ). Insert the

right unit and left unit until they click and make sure that the units are locked in the charging case.

Both the headset and the charging case are charged when you charge the charging case. The indicators both on the headset and the charging case (back side) light up in red while charging. The respective indicator turns off after charging is complete.

About charging

The required times for full charging is as follows; The

right/ left unit: about 1.5 hours

The charging case: about 3 hours

Charging the headset when you are outside

A rechargeable battery is built in the charging case. If you charge the charging case in advance, you can charge the headset with it when you are outside where there is no power supply. If the charging case is charged fully, you can charge the headset about 2 times.

Notes on charging the headset when you are outside

If the indicator (red) flashes and then turns off quickly when you set the headset on the charging case, you cannot charge the headset because the remaining power of the rechargeable battery (which is built in the charging case) is low. To turn on the headset, remove it from the charging case and then press and hold the buttons both on the right and left unit for about 2 seconds until the indicator (blue) flashes. If the indicator (red) does not light up/flash and the headset does not turn off even when you set the headset on the charging case, the remaining power of the rechargeable battery (which is built in the charging case) is empty. To turn off the headset, remove it from the charging case and then press and hold the button on the left unit for about 2 seconds until the indicator (blue) flashes. The

left unit and right unit turn off.

Hint

If charging starts while the headset is turned on, the headset will turn off automatically.

Note

If the headset is not used for a long time, the battery may be quickly depleted, however, after a few recharges, the battery life will improve.

If you store the headset for a long time, charge the battery to its full capacity once every 6 months to avoid over discharge.

If the headset is not used for a long time, it may take longer to charge the battery.

If the computer enters into hibernation mode while connected to the headset, charging will not be completed properly. Check the setting of the computer before charging. The indicator (red) will go off automatically if the computer enters into hibernation mode. Charge the headset again in this case.

If the headset detects a problem while charging due to following causes, the indicator (red) may turn off, although charging is not complete. In this case, charge again within the charging temperature range. If the problem persists, consult your nearest Sony dealer.

Ambient temperature exceeds the charging temperature range of 5 °C – 35 °C(41 °F - 95 °F). There is a problem with the battery.

If the headset is not used for a long time, the indicator (red) may not light up when you connect the micro-USB cable to charge the headset. In this case, do not disconnect the micro-USB cable from the headset: wait a few minutes until the indicator (red) lights up.

If the life of the built-in rechargeable battery drops significantly, the battery should be replaced. Consult your nearest Sony dealer for replacement of the rechargeable battery.

Avoid exposure to temperature extremes, direct sunlight, moisture, sand, dust or mechanical shock. Never leave the headset in a car parked in the sun.

Use the supplied micro-USB cable only, and connect directly to a computer. Charging will not be completed properly by an indirect connection, such as via a USB hub.

Help Guide

Wireless Noise Canceling Stereo Headset

WF-1000X

Available operating time

The available operating times of the headset on a fully-charged battery are as follows:

BLUETOOTH connection

Music Playback time

About 70 minutes of music playback is possible after 15 minutes charging.

Communication time: Max. 3.5 hours

Standby time

Hint

By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection.

Note

Usage hours may be different depending on the settings and conditions of use.

Related Topic

Supported codecs

What you can do with "Sony | Headphones Connect" app

Codec Noise canceling function/Ambient Sound Mode Available operating time

AAC

Noise canceling function: ON Max. 3 hours

Ambient Sound Mode: ON Max. 3 hours

OFF Max. 3 hours

SBC

Noise canceling function: ON Max. 2 hours

Ambient Sound Mode: ON Max. 2 hours

OFF Max. 2.5 hours

Noise canceling function/Ambient Sound Mode Available operating time

Noise canceling function: ON Max. 8 hours

Ambient Sound Mode: ON Max. 8 hours

OFF Max. 35 hours

Help Guide

Wireless Noise Canceling Stereo Headset

WF-1000X

Checking the remaining battery charge

You can check the remaining battery charge of the rechargeable battery.

The indicator (red) flashes when the connection between the left unit and the right unit is established. You also hear voice guidance of the remaining battery charge.

3 times

- - - - : High “Battery level high”

2 times

- - : Medium “Battery level medium”

1 time

: Low (needs to charge) “Battery level low”

When the battery is almost empty

The indicator turns red. When the battery becomes empty, the headset sounds a warning beep, you hear voice guidance “Please recharge headset”, and the head set turns off automatically.

When you are using an iPhone or iPod touch

When the headset is connected to an iPhone or iPod touch (iOS 5.0 or later) that supports HFP (Hands-free Profile), it will show an icon that indicates the remaining battery charge of the headset on the screen.

Compatible devices

iPhone or iPod touch (iOS 5.0 or later) supporting Hands-free Profile (HFP)

iOS 10.2 or later

iOS 7.0 or later

iOS 5.X / 6.X

A: Remaining battery charge of the headset B: 100% to 70%

C: 70% to 50% D: 50% to 20% E: 20% or lower (needs to charge)

Hint

You can also check the remaining battery charge with the “Sony | Headphones Connect” app. Android smartphones and iPhone/iPod touch support this app.

Related Topic

What you can do with "Sony | Headphones Connect" app

Help Guide

Wireless Noise Canceling Stereo Headset

WF-1000X

System requirements for battery charge using USB

The headset contains a lithium ion rechargeable battery, which should be charged before using the headset for the first time.

Personal Computer with pre-installed with any of the following operating systems and USB port:

When using Windows® Windows® 10 Home / Windows® 10 Pro Windows® 8.1 / Windows® 8.1 Pro Windows® 8 / Windows® 8 Pro Windows® 7 Home Basic / Home Premium / Professional / Ultimate

When using Mac Mac OS X (version 10.9 or later)

Note

Sony does not guarantee proper operation in all system environments.

When using Windows 8.1 update using Windows Update.

Help Guide

Wireless Noise Canceling Stereo Headset

WF-1000X

Turning on the headset

Removing the headset from the charging case

The headset turns on automatically and the indicator (blue) flashes.

Pressing and holding the buttons of the headset

You can turn on the headset by operating the button of the headset when the headset is not set on the charging case.

Press and hold the buttons both on the right and left unit for about 2 seconds until the indicator (blue) flashes. The noise canceling function turns on automatically and the connection between the left unit and the right unit is established automatically. The headset goes into pairing mode when turning on the headset for the first time after purchase.

Related Topic

Turning off the headset

Help Guide

Wireless Noise Canceling Stereo Headset

WF-1000X

Turning off the headset

Setting the headset into the charging case

The headset turns off automatically. The indicator (red) lights up in red during charging. Set the units in the order shown in the illustration (

then ).

Pressing and holding the button of the headset

You can turn off the headset by operating the button of the headset when the headset is not set on the charging case.

Press and hold the button on the left unit for about 2 seconds until the indicator (blue) flashes. The left unit and

right unit turn off.

Related Topic

Turning on the headset

Help Guide

Wireless Noise Canceling Stereo Headset

WF-1000X

How to make a wireless connection to BLUETOOTH devices

You can enjoy music and hands-free calling with the headset wirelessly by using your device’s BLUETOOTH function.

Device registration (pairing)

When using the BLUETOOTH function for the first time, you must previously register both devices to allow connection. The operation to register a device is called device registration (paring). If the device to be connected does not support the one-touch connection (NFC), operate the headset and the device to perform device registration (pairing). If the device supports one-touch connection (NFC), you can just touch to perform device registration (pairing) and establish a BLUETOOTH connection.

Connecting the headset to a registered (paired) device

When the device is registered, it is not necessary to register it again. Connect to it with an appropriate method.

Help Guide

Wireless Noise Canceling Stereo Headset

WF-1000X

One-touch connection (NFC) with a smartphone (Android 4.1 or later)

By touching the headset with a smartphone, the headset pairs and makes a BLUETOOTH connection.

Compatible smartphones

NFC-compatible smartphones installed with Android™ 4.1 or later

NFC

NFC (Near Field Communication) is a technology enabling short-range wireless communication between various devices, such as smartphones and IC tags. Thanks to the NFC function, data communication - for example, BLUETOOTH pairing - can be achieved easily by simply touching NFC-compatible devices together (i.e., at the N-Mark symbol or location designated on each device).

Unlock the screen of the smartphone if it is locked.

Select [Setting] — [More].

Set the NFC function to on.

* The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphone.

Remove the

right and left units from the charging case.

The headset will turn on automatically.

Touch the smartphone with the bottom of the charging case.

Touch the smartphone on the N-Mark at the bottom of the charging case. Keep touching the smartphone with the charging case until the smartphone reacts. Refer to the operating instructions of the smartphone for the designated location to be touched on the smartphone.

Hint

If you cannot connect the headset, try the following.

Unlock the screen of the smartphone if it is locked, and move the smartphone slowly over the N-Mark. If the smartphone is in a case, remove the case.

If you touch an NFC-compatible smartphone with the bottom of the charging case, the smartphone terminates BLUETOOTH connection with any current device, and connects to the headset (One-touch connection switching).

When the power of the headset is off, you cannot turn on the headset with one-touch connection (NFC) to connect the headset with the smartphone. To turn the headset on, press and hold the buttons both on the

right and left units for about 2

seconds on until the indicator (blue) flashes.

Related Topic

How to make a wireless connection to BLUETOOTH devices

Disconnecting the smartphone by one touch (NFC)

Switching the device by one touch (NFC)

Listening to music from a device via BLUETOOTH connection

Follow the on-screen instructions to complete the pairing and connection. When the headset is connected with the smartphone, the blue indicator starts flashing slowly. You hear voice guidance “BLUETOOTH connected”.

To disconnect, touch the smartphone again. To connect a paired smartphone, perform step 5. Unlock the screen of the smartphone if it is locked.

Help Guide

Wireless Noise Canceling Stereo Headset

WF-1000X

Disconnecting the smartphone by one touch (NFC)

You can disconnect the headset from the connected smartphone by touching the bottom of the charging case with it.

Note

After the headset is disconnected from the smartphone, if no operation is performed for about 5 minutes, the headset turns off automatically. To turn off the headset before that, press and hold the

button on the left unit for about 2 seconds. You hear voice guidance “Power off”, the indicator (blue) goes off, then the headset turns off. The headset will turn off automatically, even when you set the

right and left units on the charging case.

Unlock the screen of the smartphone if it is locked.

Touch the bottom of the charging case with the smartphone.

Touch the smartphone on the N-Mark of the bottom of the charging case. You hear voice guidance “BLUETOOTH disconnected”.

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