Sony VPCW115XG Users guide
Important
Be sure to create recovery discs immediately after your
computer is ready for use because there are no recovery discs
provided with the computer. For instructions on how to create
the recovery discs, see “Creating your own recovery discs
(Recovery Media Kit)” on page 15.
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Contents
Introduction to this guide..............................................................5
Troubleshooting
Troubleshooting ...........................................................................8
What should I do if my computer does not start?.........................................8
What should I do if the green power indicator light turns on
but my screen remains blank?............................................................. 9
What should I do if my computer or software stops responding?................9
Why doesn't my computer enter Standby or Hibernate mode? ................. 10
What should I do if the charge indicator light is blinking fast
and my computer does not start?...................................................... 10
What should I do if a message appears notifying of either
incompatibility or the improper installation of the battery pack
and my computer then enters Hibernate mode? ...............................10
What should I do if my computer does not accept my password
and returns a message, Enter Onetime Password?..........................11
What should I do if I cannot remember the power-on password?.............. 11
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Recovering your VAIO system
Before using your computer ...................................................... 14
What to do first ..................................................................................................14
Creating your own recovery discs (Recovery Media Kit)...................................15
To create recovery discs............................................................................16
Finding out what to do in case of computer malfunctions.......... 17
If your computer does not work properly...........................................................17
Recovering your VAIO system .................................................. 18
Before starting the recovery process.................................................................18
Recovering your VAIO system when you can start Windows ...........................20
To restore the C drive ................................................................................20
Recovering your VAIO system when you cannot start Windows ......................21
To recover your computer system from recovery partition.........................21
To recover your computer system using recovery discs............................21
Changing the partition sizes ...................................................... 22
About hard disk partitioning...............................................................................22
Creating a hard disk partition ............................................................................22
To create a partition ...................................................................................22
Deleting the recovery partition...........................................................................23
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Introduction to this guide
Introduction to this guide
This guide covers the following important areas:
Troubleshooting
This section contains solutions to problems other than those you encounter
during normal operation. See “Troubleshooting” on page 8.
For problems that are not described in this section, see the Troubleshooting
section on the on-screen Hardware Guide.
You can find more troubleshooting topics on the Sony online support web site
at:
❑ http://www.sony-asia.com/support/vaio/ (English)
❑ http://scs.sony.co.kr/ (Korean)
❑ http://service.sony.com.tw/ (Traditional Chinese)
❑ http://service.sony.com.cn/vaio/ (Simplified Chinese)
Before contacting VAIO Helpdesk by telephone, try to solve the problem by
reading the supplied documentation and visiting other Sony web sites.
You can receive follow-up services from Sony Service Centers. For more information,
call one of the service contacts listed on the Warranty Card.
The Warranty Card may be supplied with your computer or publicized on the VAIO
online web site, depending on your country or region.
You can also search for more information by using Help and Support
Center. Help and Support Center is a comprehensive resource for practical
advice, tutorials, and demonstrations to help you learn to use your computer.
Use the Search feature, Index, or table of contents to view all Windows Help
resources, including those that are on the Internet.
To access Help and Support Center, click Start and Help and Support, or
press and hold the Microsoft Windows key and press the F1 key.
Recovering your VAIO system
An important part of using your computer is being able to perform a recovery
of the system and applications. This section explains everything you need to
know about recovering your system. It is very important that you read this
section before using your computer, and always before attempting to make
a recovery of any kind. See “Before using your computer” on page 14.
Depending on the model you purchased, your computer may be equipped with solid
state drives instead of hard disk drives. However, all built-in storage devices are
referred to as a hard disk in this booklet.
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Troubleshooting
Troubleshooting
What should I do if my computer does not start?
❑ Make sure your computer is securely plugged into a power source and
turned on and the power indicator light is lit.
❑ Make sure the battery pack* is installed properly and charged.
❑ Disconnect all connected USB devices (if any), and then restart your
computer.
❑ Remove any extra memory modules you may have installed since
purchase, and then restart your computer.
❑ If your computer is plugged into a power strip or an uninterruptible power
supply (UPS), make sure the power strip or UPS is plugged into a power
source and turned on.
❑ If you are using an external display, make sure it is plugged into a power
source and turned on. Make sure the brightness and contrast controls
are adjusted correctly. See the manual that came with your display for
more information.
❑ Unplug the power cord or the AC adapter, and remove the battery pack*.
Wait three to five minutes. Reinstall the battery pack, plug the power cord
or the AC adapter, and then press the power button or slide the power
switch to turn on your computer.
❑ Condensation may cause your computer to malfunction. If this occurs, do
not use the computer for at least one hour.
❑ Check that you are using the supplied Sony power cord or AC adapter.
For your safety, use only the genuine Sony rechargeable battery pack*
and power cord or AC adapter, which are supplied by Sony for your VAIO
computer.
* Applicable to notebook computers only.
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