Why does a message appear and Windows fail to start when I turn on my VAIO
computer?
What should I do if my VAIO computer does not turn on or the power button
does not work (the charge indicator light blinks fast)?
Why does my VAIO computer automatically turn off?
What should I do if I cannot turn off my VAIO computer?
What should I do if the power indicator light turns on in green when I press the
power button but the screen remains blank ?
What should I do if my VAIO computer does not turn on (the power indicator
light does not turn on in green)?
What should I do if the VAIO Care (Rescue Mode) screen appears when I turn on
my VAIO computer?
What should I do if my VAIO computer does not return to Normal mode with
keyboard or touch pad operations during Sleep mode?
What should I do if Hibernate mode is not available or my VAIO computer does
not enter Hibernate mode?
Battery
Why cannot I fully charge my battery pack?
Why is my VAIO computer running slowly and the CPU clock frequency low while
the computer is running on battery power?
Display
What should I do if captured images flicker?
Why does the viewfinder show no images or poor-quality images?
What should I do if captured images contain dropped frames and audio
interruptions?
Why do sound interruptions and/or dropped frames occur when I play highdefinition videos, such as those recorded with the AVCHD digital video
camcorder?
How do I change the LCD brightness?
What should I do if no image is displayed on my external display or TV screen?
What should I do if videos are not displayed smoothly?
What should I do if no image is displayed on my TV screen or external display
connected to the HDMI output port?
What should I do if videos are not displayed on the computer screen ?
What should I do if my computer screen goes blank?
What should I do if some items do not fit on the computer screen?
HDMI
What should I do if no image is displayed on my TV screen or external display
connected to the HDMI output port?
CD/DVD/BD
Why does it take time to write data to DVD writable media?
What should I do if I cannot remove the disc from the optical disc drive?
Why can’t I write data to a disc?
What should I do if I cannot play a disc, or dropped frames and/or sound
interruptions occur during playback?
Audio
What should I do if my microphone does not work?
What should I do if I hear microphone feedback from speakers when using my
microphone?
What should I do if I do not hear sound from speakers or headphones?
What should I do if sound interruptions occur during video or audio playback?
What should I do if I do not hear sound from a digital audio device connected to
the digital output port, such as the HDMI output port?
Microphone
What should I do if my microphone does not work?
What should I do if I hear microphone feedback from speakers when using my
microphone?
Keyboard
What should I do if my keyboard configuration is wrong?
What should I do if I cannot enter certain characters with my keyboard?
What should I do if my VAIO computer screen freezes?
What should I do if the pointer does not move?
What should I do if I cannot enter numbers with the numeric keypad?
Touch pad
Why can't I use the touch pad?
How do I avoid unintentional clicks caused by a light touch on the touch pad?
How do I disable the touch pad?
What should I do if my VAIO computer screen freezes?
What should I do if the pointer does not move?
Camera
What should I do if captured images flicker?
Why is the video input from the built-in camera suspended momentarily?
Why does the viewfinder show no images or poor-quality images?
What should I do if captured images contain dropped frames and audio
interruptions?
Why are captured images poor in quality?
LAN
How can I find the physical address (MAC address) of the built-in wireless
network interface of my VAIO computer?
What should I do if I cannot play back movies or audio tracks received via WiFi(R) (Wireless LAN), or their playback is interrupted? Why is the data transfer
speed slow?
What should I do if I cannot use the Wi-Fi(R) (Wireless LAN) function?
What should I do if I do not know the SSID or security key for the access point?
What should I do if I cannot connect my VAIO computer to an access point (or
the Internet)?
Wi-Fi
How can I find the physical address (MAC address) of the built-in wireless
network interface of my VAIO computer?
What should I do if I cannot play back movies or audio tracks received via WiFi(R) (Wireless LAN), or their playback is interrupted? Why is the data transfer
speed slow?
What should I do if I cannot use the Wi-Fi(R) (Wireless LAN) function?
What should I do if I do not know the SSID or security key for the access point?
What should I do if I cannot connect my VAIO computer to an access point (or
the Internet)?
BLUETOOTH
Why is my BLUETOOTH(R) connection slow?
Why can't I use the BLUETOOTH(R) function when I sign in to my VAIO
computer as a user with a standard user account?
Why can't I use BLUETOOTH(R) devices when I switch users?
What should I do if I cannot find the BLUETOOTH(R) device I want to
communicate with?
What should I do if the BLUETOOTH(R) icon is not displayed in the desktop
notification area?
What should I do if other BLUETOOTH(R) devices cannot connect to my VAIO
computer?
What should I do if I cannot use the BLUETOOTH(R) function?
Password
What should I do if the Enter Onetime Password message appears and Windows
does not start after I enter a wrong power-on password three times
consecutively?
What should I do if I forget the power-on password to start my VAIO computer?
What should I do if I forget the Windows password?
BIOS
What should I do if I forget the power-on password to start my VAIO computer?
USB
What should I do if I cannot charge the device connected to the USB port that
supports USB charging?
Memory card
Why can't I write data to a memory card?
Software
Why do sound interruptions and/or dropped frames occur when I play highdefinition videos, such as those recorded with the AVCHD digital video
camcorder?
Computer
Why is my VAIO computer running slowly and the CPU clock frequency low while
the computer is running on battery power?
NFC/One-touch functions
What should I do if I cannot use NFC/One-touch functions?
Apps
Display
Why do sound interruptions and/or dropped frames occur when I play highdefinition videos, such as those recorded with the AVCHD digital video
camcorder?
Software
What should I do if my game app does not work or it keeps crashing?
Why do sound interruptions and/or dropped frames occur when I play highdefinition videos, such as those recorded with the AVCHD digital video
camcorder?
Network / Internet
LAN
How can I find the physical address (MAC address) of the built-in wireless
network interface of my VAIO computer?
What should I do if I cannot play back movies or audio tracks received via WiFi(R) (Wireless LAN), or their playback is interrupted? Why is the data transfer
speed slow?
What should I do if I cannot use the Wi-Fi(R) (Wireless LAN) function?
What should I do if I do not know the SSID or security key for the access point?
What should I do if I cannot connect my VAIO computer to an access point (or
the Internet)?
Wi-Fi
How can I find the physical address (MAC address) of the built-in wireless
network interface of my VAIO computer?
What should I do if I cannot play back movies or audio tracks received via WiFi(R) (Wireless LAN), or their playback is interrupted? Why is the data transfer
speed slow?
What should I do if I cannot use the Wi-Fi(R) (Wireless LAN) function?
What should I do if I do not know the SSID or security key for the access point?
What should I do if I cannot connect my VAIO computer to an access point (or
the Internet)?
BLUETOOTH
Why is my BLUETOOTH(R) connection slow?
Why can't I use the BLUETOOTH(R) function when I sign in to my VAIO
computer as a user with a standard user account?
Why can't I use BLUETOOTH(R) devices when I switch users?
What should I do if I cannot find the BLUETOOTH(R) device I want to
communicate with?
What should I do if the BLUETOOTH(R) icon is not displayed in the desktop
notification area?
What should I do if other BLUETOOTH(R) devices cannot connect to my VAIO
computer?
What should I do if I cannot use the BLUETOOTH(R) function?
Backup / Recovery
Recovery
What should I do if my VAIO computer becomes unstable (Windows starts)?
What should I do if my VAIO computer becomes unstable (Windows does not
start)?
What should I do if I cannot start/complete the recovery process?
What should I do if I cannot create Recovery Media?
How do I create Recovery Media?
What should I do if I cannot recover my VAIO computer from the recovery area?
How can I restore my VAIO computer system to its factory default settings?
How can I reinstall the original apps and drivers?
Security
Password
What should I do if the Enter Onetime Password message appears and Windows
does not start after I enter a wrong power-on password three times
consecutively?
What should I do if I forget the power-on password to start my VAIO computer?
What should I do if I forget the Windows password?
BIOS
What should I do if I forget the power-on password to start my VAIO computer?
Peripheral Devices
USB
What should I do if I cannot print a document?
What should I do if my VAIO computer does not recognize the USB device?
Printer
What should I do if I cannot print a document?
What should I do if my VAIO computer does not recognize the USB device?
If your VAIO computer has become unstable, it is recommended that you use the
refresh function provided by Windows. Refresh the computer by following these
steps.
1. Press the ASSIST button while your VAIO computer is off.
The VAIO Care (Rescue Mode) screen appears.
2. Select Start troubleshooting (recovery).
Follow the on -screen instructions until the Choose an option screen appears.
3. Select Troubleshoot and Refresh your PC.
Most user data saved on your built-in storage device, some Windows settings and
all apps downloaded from Windows Store will be retained even after you refresh
your VAIO computer. However, some app settings or files in the specific folders
may not be retained.
Confirm the following list for details of which settings are retained, and which data
is erased after you refresh the computer.
Settings retained after you refresh your VAIO computer
The following settings will be retained after you refresh your VAIO computer.
Library settings
User accounts (local, domain, Microsoft account), and group memberships
Domain settings
Windows Update settings
Start screen and lock screen background
Desktop themes
International settings
Wireless network profiles
Settings configured in Windows Welcome
Data erased after you refresh your VAIO computer
The data in the folders specified below will be erased after you refresh your VAIO
computer.
\Windows
\Program Files
\Program Files(x86)
\ProgramData
\Users\(User name)\AppData
Note
Save important data in advance.
Copyright protected data, such as digital broadcast data or music files organized by
digital media playback apps may not be available, even if the data is retained in the
same location after you refresh your VAIO computer.
Refer to the help file included with the app you are using for instructions.
The apps installed at the time of delivery and installed from Windows Store are
retained, whereas all Desktop apps that you installed after the purchase will be
erased.
Go to Page Top
Related Topic
About Recovery
Recovering from the Recovery Area
Recovering from Recovery Media
Notes on Recovery
Go to Page Top
Personal Computer
VAIO Fit 14/15 SVF14A1/SVF15A1
Search
User Guide
How to Use
Windows 8: The Basics
Parts Description
Setup
Network / Internet
Connections
Settings
Playback
Backup / Recovery
Security
Other Operations
Notifications
Troubleshooting
Back Back to Top
Print
Starting Wi-Fi(R) (Wireless LAN) Communications
You can establish Wi-Fi communications between your VAIO computer and an
access point (not supplied).
Before using Wi-Fi, make sure a Wi-Fi access point is on and operating.
1. Connect an access point to your VAIO computer.
Refer to Windows Help and Support (Opening Windows Help and Support)
and the manual that came with the access point for more information.
2. Open the charms and select the
to open the charms.)
3. Select Change PC settings in the lower right corner.
4. Select Wireless in the left pane of the PC settings screen.
5. Change Airplane mode to Off and the Wi-Fi setting under Wireless devices
to On.
6. Open the charms and select the
to open the charms.)
7. Select
8. Select the desired access point and Connect.
After the connection is established, Connected appears in the selected wireless
access point field.
If a security key entry window appears, enter the security key as required and
select OK. See About a Security Key for Wi-Fi(R) (Wireless LAN) for more
information.
Note that security keys are case-sensitive.
(the network icon).
Settings charm. (See Opening the Charms
Settings charm. (See Opening the Charms
List of Topics
To check Wi-Fi connection status
Open the desktop and move the mouse pointer over
desktop notification area to check the Wi-Fi connection status, such as the access
point currently connected to your VAIO computer.
To oepn the desktop, see Opening the Desktop.
Note
On IEEE 802.11a/b/g/n equipped models, when only the 2.4 GHz Wi-Fi function is
enabled, your VAIO computer cannot connect to a 5 GHz Wi-Fi access point. Also,
when only the 5 GHz Wi-Fi function is enabled, the computer cannot connect to a 2.4
GHz Wi-Fi access point.
On IEEE 802.11b/g/n equipped models, when the 2.4 GHz Wi-Fi function is disabled,
the computer cannot connect to an access point. Also, the computer cannot connect
to a 5 GHz Wi-Fi access point.
It may take some time to find and connect to a Wi-Fi access point before starting
communications via Wi-Fi.
Hint
Refer to Windows Help and Support (Opening Windows Help and Support) for
more information on Airplane mode.
Once you connect your VAIO computer to the access point by entering the security
key, the access point will be registered in the computer. You do not have to enter the
security key for subsequent connections.
Notes on Using the Wi-Fi(R) (Wireless LAN) Function
About a Security Key for Wi-Fi(R) (Wireless LAN)
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Personal Computer
VAIO Fit 14/15 SVF14A1/SVF15A1
Search
User Guide
How to Use
Windows 8: The Basics
Parts Description
Setup
Network / Internet
Connections
Settings
Playback
Backup / Recovery
Security
Back Back to Top
Checking Supplied Items
Check all items packed with the product before use.
AC adapter
Power cord
Hint
No Recovery Media is included because your VAIO computer can be recovered using
data stored in the hard disk drive or SSD. See Recovering from the Recovery Area
for more information.
You can recover your VAIO computer from the recovery area on the built-in
storage device. This recovery method is faster than using Recovery Media.
See Notes on Recovery before recovering the computer.
1. Press the ASSIST button while your VAIO computer is off.
The VAIO Care (Rescue Mode) screen appears.
2. Select Start troubleshooting (recovery).
Follow the on -screen instructions until the Choose an option screen appears.
3. Select Troubleshoot and VAIO recovery solutions.
Follow the on -screen instructions until the VAIO Care (Rescue Mode): VAIOrecovery solutions screen appears.
4. Select Start recovery wizard.
5. Follow the on-screen instructions.
Hint
If the display language selection window appears, select your desired language, then
OK.
To perform custom recovery, select Tools and Start advanced recovery wizard.
A security key is a security protocol for Wi-Fi that encrypts data transmitted on
Wi-Fi. It is also referred to as an encryption key or a WEP (Wired Equivalent
Privacy) key.
The security key allows wireless devices that have the same key, such as a Wi-Fi
access point and a computer, to communicate with each other on Wi-Fi.
The security key is assigned to each access point by default. (Make sure the
default security key has been changed to protect data from unauthorized use.) If
you cannot find the default security key, refer to the manual that came with your
access point.
If you enter a wrong security key, follow these steps to re-enter the security key.
1. Open the charms and select the
to open the charms.)
2. Select
3. Right-click the desired network and select View connection properties.
4. Select the Security tab.
5. Enter a security key in the Network security key field and select OK.
Congratulations on your purchase of this VAIO(R) computer.
About your VAIO computer’s configuration
To find out about the configuration of your VAIO computer, visit the Sony online
support website. See About Online Support Website for more information.
Some features, options, and supplied items may not be available on your VAIO
computer.
Features
Available features vary depending on the model or options you selected. Not all
features described in this manual are available depending on your model.
Illustrations
Illustrations, photos, or screenshots in this manual may look slightly different
depending on the model or options you selected.
Apps
The preinstalled apps may vary depending on the model or options you selected.
The apps described in this manual may not be preinstalled on your VAIO
computer.
Supplied manuals
The following manuals are supplied with your VAIO computer.
Print
Troubleshooting
List of Topics
On-screen documentation
User Guide - Introduction Version (Welcome)
A preinstalled manual with limited information of your VAIO computer, focused
on support and Internet connection. The User Guide - Introduction Version
is replaced with a complete version of the User Guide (this manual), after
update.
User Guide (this manual)
General information and operation instructions about your VAIO computer
including support and troubleshooting information
Printed documentation
Quick Start Guide
An overview of how to set up and get started with your VAIO computer
Recovery, Backup and Troubleshooting Guide
Information on how to recover and back up your VAIO computer, as well as
troubleshooting information
Safety Regulations
Read carefully before activating the wireless functions such as the wireless LAN
and BLUETOOTH technology.
Other references
Windows Help and Support
A comprehensive resource for practical advice, tutorials, and demonstrations to
help you learn to use your VAIO computer.
To open Windows Help and Support, see Opening Windows Help and
Support.
App help files
App help files may be included with the preinstalled apps on your VAIO
computer. You may be able to access the help files from the help menu.
Notice
Copyright 2013 Sony Corporation. All rights reserved.
This manual and the software described herein, in whole or in part, may not be
reproduced, translated, or reduced to any machine-readable form without prior
written approval.
Sony Corporation provides no warranty with regard to this manual, the
software, or other information contained herein and hereby expressly disclaims
any implied warranties or merchantability or fitness for any particular purpose
with regard to this manual, the software, or such other information. In no event
shall Sony Corporation be liable for any incidental, consequential, or special
damages, whether based on tort, contract, or otherwise, arising out of or in
connection with this manual, the software, or other information contained
herein or the use thereof.
In the manual, the (TM) or (R) marks are not specified.
Sony Corporation reserves the right to make any modification to this manual or
the information contained herein at any time without notice.
The software described herein is governed by the terms of a separate user
license agreement.
Sony Corporation is not liable and will not compensate for any lost recordings
made to your VAIO computer, external recording media, or recording devices or
any relevant losses, including when recordings are not made due to reasons
including the computer failure, or when the contents of a recording are lost or
damaged as a result of the computer failure or repair undertaken to the
computer. Sony Corporation will not restore, recover, or replicate the recorded
contents made to the computer, external recording media, or recording devices
under any circumstances.
Features and specifications are subject to change without notice.
Congratulations on the purchase of this VAIO computer.
This User Guide - Introduction Version provides you with limited information
about your VAIO computer.
To update this file to the complete version of the User Guide, see Updating theUser Guide to the Latest Version for more information.
Your VAIO computer may not support touch screen operations depending on the
model you purchased. In such a case, use a mouse or a touch pad for computer
operations.
Content in this guide is subject to change without notice.
Read This First
Updating the User Guide to the Latest Version
By updating this User Guide - Introduction Version through the Internet, you
can get the complete version of the User Guide with detailed information on your
VAIO computer.
Once the User Guide is updated to the complete version, you can access it
anytime even if you are offline.
With the complete version of the User Guide, you can view information about:
Parts description
Feature and operating instructions
Precautions
Troubleshooting information
Windows 8 basic operations
To update the User Guide to the complete version
To update this User Guide - Introduction Version to the complete version of
the User Guide, open this file with your VAIO computer connected to the
Internet. After a while, the file will be updated to the latest complete version of
the User Guide automatically.
To view the updated User Guide, exit this file and open the file again.
Note
Be sure to use VAIO Update before updating the User Guide to the complete
version.
Hint
It may take some time to complete the update.
The User Guide is displayed on VAIO Care.
To view help files for Windows OS and app operations
When you have trouble operating your VAIO computer, try referring to Windows
Help and Support or help files included with your apps.
To access Windows Help and Support, open the charms and enter "Help and
Support" in the search box.
Connecting to the Internet
You will need to connect your VAIO computer to the Internet before updating to
the complete version of the User Guide.
Before connecting to the Internet
Before using the Internet, you will need to sign up with an Internet Service
Provider (ISP) and set up devices required for connecting your VAIO computer to
the Internet.
The following types of Internet connection services may be available from your
ISP:
Fiber to the Home (FTTH)
Digital Subscriber Line (DSL)
Cable modem
Satellite
Dial-up
For more information on devices required for Internet access and how to connect
your VAIO computer to the Internet, ask your ISP.
The following is one of the Internet connection methods as an example.
1
Internet
2
Modem
3
Router/access point
4
LAN cable (not supplied)
5
Wi-Fi(R) (Wireless LAN)
To use the Wi-Fi network
1. Open the charms and select the
2. Select
(the network icon).
Settings charm.
3. Select your desired network (SSID) from the list and Connect.
Note
For detailed information on network settings and devices, refer to the information
from your Internet Service Provider (ISP) or the manuals that came with your
network devices.
To use the network (LAN) (LAN port equipped models)
You can connect your VAIO computer to networks with a LAN cable. Connect one
end of a LAN cable to the LAN port on the computer and the other end to your
network. For detailed settings and devices required for LAN access, ask your
network administrator.
Note
The connection, setting method, or required devices may vary depending on your
network environment.
Updating Your VAIO Computer
Be sure to update your VAIO computer to enhance the computer's efficiency,
security, and functionality.
Note
Your VAIO computer must be connected to the Internet to download the updates.
To use Windows Update
Windows Update enables you to make your VAIO computer more stable.
1. Open the charms and select the
2. Select Settings.
3. Enter "Windows Update" in the search box.
4. Select Windows Update from the list.
5. Follow the on-screen instructions to complete the updates.
To use VAIO Update
VAIO Update automatically notifies you of new updates available on the Internet
then downloads and installs them on your VAIO computer.
1. Open the charms and select the
2. Select Apps.
3. Enter "VAIO Update" in the search box.
4. Select VAIO Update from the list.
5. Follow the on-screen instructions to complete the updates.
To update the antivirus app
The antivirus app helps protect your VAIO computer against security threats by
keeping the app current with the latest updates. You can download and install the
updates from the website of the manufacturer.
Search charm.
Search charm.
1. Open the charms and select the
2. Select Apps.
3. Enter the antivirus app name in the search box.
4. Select the antivirus app from the list.
5. Follow the on-screen instructions to complete the updates.
Search charm.
Solving Problems on Your VAIO Computer Using VAIO Care
With VAIO Care, you can regularly conduct performance checks and system tuneups on your VAIO computer to keep it running at optimum level. Start VAIO Care
whenever a problem arises. VAIO Care will provide appropriate measures and
support information to solve the problem.
To start VAIO Care
Press the ASSIST button while your VAIO computer is on.
Below is an example of a screenshot in English.
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