Using NFC/One-touch functions (NFC supported models)
Notes on NFC/One-touch functions (NFC supported models)
About NFC (NFC supported models)
Windows
Opening Windows Help and Support
Windows 8
Controlling the Power State of Your VAIO Computer (Sleep Mode/Shutdown)
Restarting Your VAIO Computer
Using Sleep Mode
Help and Support
Opening Windows Help and Support
Pen
How to Use the Pen (Digitizer Stylus supplied models)
Replacing the Battery of the Pen (Digitizer Stylus supplied models)
Starting the Note Taking App (VAIO Paper)
Clipping an Image Displayed on the Computer Screen (VAIO Clip)
Notifications
Read this first
About This Manual
VAIO computer
Checking Supplied Items
Updating Your VAIO Computer
Setting Up an Appropriate Work Environment
Care and maintenance
Cleaning Your VAIO computer/LCD screen
Important notice
Trademarks
About the Software License
About the International ENERGY STAR(R) Program
Safety Information
Handling the Built-in Storage Device
Service and support
About Online Support Website
Updating Your VAIO Computer
Solving Common Problems with Your VAIO Computer
Product registration
About Online Support Website
Supplied items
Checking Supplied Items
Security
Updating Your VAIO Computer
Troubleshooting
Hardware
Power
What should I do if my VAIO computer does not turn on (the power indicator light does not turn on in green)?
Why does my VAIO computer automatically turn off?
What should I do if I cannot turn off my VAIO computer?
Why does a message appear and Windows fail to start when I turn on my VAIO computer?
What should I do if my VAIO computer does not turn on or the power button does not work (the charge indicator light blinks
fast)?
What should I do if the power indicator light turns on in green when I press the power button but the screen remains blank?
What should I do if Hibernate mode is not available or my VAIO computer does not enter Hibernate mode?
What should I do if my VAIO computer does not return to Normal mode with keyboard or touch pad operations during Sleep
mode?
What should I do if the VAIO Care (Rescue Mode) screen appears when I turn on my VAIO computer?
Battery
What should I do if my battery pack is not fully charged?
Why is my VAIO computer running slowly and the CPU clock frequency low while the computer is running on battery power?
What should I do if my battery pack does not work properly?
Display
What should I do if videos are not displayed on the computer screen?
What should I do if my computer screen goes blank?
What should I do if my computer screen flickers or fades to white? (Intel graphics accelerator installed models)
Why does the LCD brightness automatically change?
What should I do if captured images flicker?
What should I do if captured images contain dropped frames and audio interruptions?
What should I do if the touch screen does not work correctly? (Touch screen equipped models)
Why does the viewfinder show no images or poor-quality images?
How do I change the LCD brightness?
What should I do if no image is displayed on my external display or TV screen?
What should I do if some items do not fit on the computer screen?
Why do sound interruptions and/or dropped frames occur when I play high-definition videos, such as those recorded with
the AVCHD digital video camcorder?
What should I do if no image is displayed on my TV screen or external display connected to the HDMI output port?
What should I do if videos are not displayed smoothly?
What should I do if color gradients are not displayed correctly on my computer screen?
Why doesn’t the computer screen rotate?
HDMI
What should I do if no image is displayed on my TV screen or external display connected to the HDMI output port?
Audio
What should I do if sound interruptions occur during video or audio playback?
What should I do if I do not hear sound from a digital audio device connected to the digital output port, such as the HDMI
output port?
What should I do if my microphone does not work?
What should I do if I do not hear sound from speakers or headphones?
What should I do if I hear microphone feedback from speakers when using my microphone?
Microphone
What should I do if my microphone does not work?
What should I do if I hear microphone feedback from speakers when using my microphone?
Keyboard
What should I do if my VAIO computer screen freezes?
What should I do if the pointer does not move?
What should I do if my keyboard configuration is wrong?
What should I do if I cannot enter certain characters with my keyboard?
Touch pad
What should I do if my VAIO computer screen freezes?
Why can't I use the touch pad?
How do I disable the touch pad?
How do I avoid unintentional clicks caused by a light touch on the touch pad?
What should I do if the pointer does not move?
Camera
What should I do if captured images flicker?
Why are captured images poor in quality?
What should I do if captured images contain dropped frames and audio interruptions?
Why does the viewfinder show no images or poor-quality images?
Why is the video input from the built-in camera suspended momentarily?
LAN
How can I find the physical address (MAC address) of the built-in wireless network interface of my VAIO computer?
What should I do if I cannot play back movies or audio tracks received via Wi-Fi(R) (Wireless LAN), or their playback is
interrupted? Why is the data transfer speed slow?
What should I do if I do not know the SSID or security key for the access point?
What should I do if I cannot connect my VAIO computer to an access point (or the Internet)?
What should I do if I cannot use the Wi-Fi(R) (Wireless LAN) function?
Wi-Fi
How can I find the physical address (MAC address) of the built-in wireless network interface of my VAIO computer?
What should I do if I cannot play back movies or audio tracks received via Wi-Fi(R) (Wireless LAN), or their playback is
interrupted? Why is the data transfer speed slow?
What should I do if I do not know the SSID or security key for the access point?
What should I do if I cannot connect my VAIO computer to an access point (or the Internet)?
What should I do if I cannot use the Wi-Fi(R) (Wireless LAN) function?
BLUETOOTH
What should I do if I cannot use the BLUETOOTH(R) function?
What should I do if other BLUETOOTH(R) devices cannot connect to my VAIO computer?
Why can't I use the BLUETOOTH(R) function when I sign in to my VAIO computer as a user with a standard user account?
Why is my BLUETOOTH(R) connection slow?
What should I do if I cannot find the BLUETOOTH(R) device I want to communicate with?
What should I do if the BLUETOOTH(R) icon is not displayed in the desktop notification area?
Why can't I use BLUETOOTH(R) devices when I switch users?
Password
What should I do if I forget the Windows password?
What should I do if the Enter Onetime Password message appears and Windows does not start after I enter a wrong poweron password three times consecutively?
What should I do if I forget the power-on password to start my VAIO computer?
BIOS
What should I do if I forget the power-on password to start my VAIO computer?
USB
What should I do if I cannot charge the device connected to the USB port that supports USB charging?
Memory card
Why can't I write data to a memory card?
Software
Why do sound interruptions and/or dropped frames occur when I play high-definition videos, such as those recorded with
the AVCHD digital video camcorder?
Computer
Why is my VAIO computer running slowly and the CPU clock frequency low while the computer is running on battery power?
Touch panel
What should I do if the touch screen does not work correctly? (Touch screen equipped models)
NFC/One-touch functions
What should I do if I cannot use NFC/One-touch functions?
Sensor
Why doesn’t the built-in digital compass show the correct direction?
Why doesn’t the computer screen rotate?
Apps
Display
Why do sound interruptions and/or dropped frames occur when I play high-definition videos, such as those recorded with
the AVCHD digital video camcorder?
Software
Why do sound interruptions and/or dropped frames occur when I play high-definition videos, such as those recorded with
the AVCHD digital video camcorder?
What should I do if my game app does not work or it keeps crashing?
Network / Internet
LAN
How can I find the physical address (MAC address) of the built-in wireless network interface of my VAIO computer?
What should I do if I cannot play back movies or audio tracks received via Wi-Fi(R) (Wireless LAN), or their playback is
interrupted? Why is the data transfer speed slow?
What should I do if I do not know the SSID or security key for the access point?
What should I do if I cannot connect my VAIO computer to an access point (or the Internet)?
What should I do if I cannot use the Wi-Fi(R) (Wireless LAN) function?
Wi-Fi
How can I find the physical address (MAC address) of the built-in wireless network interface of my VAIO computer?
What should I do if I cannot play back movies or audio tracks received via Wi-Fi(R) (Wireless LAN), or their playback is
interrupted? Why is the data transfer speed slow?
What should I do if I do not know the SSID or security key for the access point?
What should I do if I cannot connect my VAIO computer to an access point (or the Internet)?
What should I do if I cannot use the Wi-Fi(R) (Wireless LAN) function?
BLUETOOTH
What should I do if I cannot use the BLUETOOTH(R) function?
What should I do if other BLUETOOTH(R) devices cannot connect to my VAIO computer?
Why can't I use the BLUETOOTH(R) function when I sign in to my VAIO computer as a user with a standard user account?
Why is my BLUETOOTH(R) connection slow?
What should I do if I cannot find the BLUETOOTH(R) device I want to communicate with?
What should I do if the BLUETOOTH(R) icon is not displayed in the desktop notification area?
Why can't I use BLUETOOTH(R) devices when I switch users?
Backup / Recovery
Recovery
What should I do if I cannot create Recovery Media?
What should I do if I cannot start/complete the recovery process?
What should I do if my VAIO computer becomes unstable (Windows does not start)?
What should I do if my VAIO computer becomes unstable (Windows starts)?
What should I do if I cannot recover my VAIO computer from the recovery area?
How do I create Recovery Media?
How can I restore my VAIO computer system to its factory default settings?
How can I reinstall the original apps and drivers?
Security
Password
What should I do if I forget the Windows password?
What should I do if the Enter Onetime Password message appears and Windows does not start after I enter a wrong poweron password three times consecutively?
What should I do if I forget the power-on password to start my VAIO computer?
BIOS
What should I do if I forget the power-on password to start my VAIO computer?
Peripheral Devices
USB
What should I do if my VAIO computer does not recognize the USB device?
What should I do if I cannot print a document?
Printer
What should I do if my VAIO computer does not recognize the USB device?
What should I do if I cannot print a document?
Switching from a Local Account to a Microsoft Account
In Windows 8, you can switch between a local account and a Microsoft account.
By switching from a local account to a Microsoft account, you can download apps from Windows Store.
To create or switch to a Microsoft account, follow these steps.
1. Open the charms and select the
2. Select Change PC settings in the lower right corner.
3. Select Users in the left pane of the PC settings screen.
4. Select Switch to a Microsoft account.
5. Follow the on-screen instructions.
Hint
To switch to a local account, select Switch to a local account in step 4 instead of Switch to a Microsoft account.
Settings charm. (See Opening the Charms to open the charms.)
If you forget your Microsoft account password, contact Microsoft support services.
About User Account Types
There are two types of user accounts available in Windows 8: a local account and a Microsoft account.
Local account
A local account is a user name and password that you set on your VAIO computer. Because one local account is expected to be
used for a single computer, you cannot share the same account on multiple computers.
Hint
Setting a local account password is optional. If you forget your local account password, recover your VAIO computer.
Microsoft account
A Microsoft account is an email address and password that you use to sign in to Microsoft services. Because a Microsoft
account can be set for each user, you can share the same account on multiple computers. To download apps from Windows
Store, you need to switch from a local account to a Microsoft account.
Hint
Setting a Microsoft account password is required. If you forget your Microsoft account password, contact Microsoft support
services.
Controlling the Power State of Your VAIO Computer (Sleep Mode/Shutdown)
By default, your VAIO computer automatically enters Sleep mode after a certain period of inactivity.
In Sleep mode, the computer will retain its current state, including data you are working on, while you take a break.
See Using Sleep Mode for more information on Sleep mode.
When you do not use your VAIO computer for a while
To avoid losing unsaved data, follow these steps to shut down your VAIO computer.
1. Save your data and close all running apps.
2. Turn off any peripherals connected to your VAIO computer.
3. Open the charms, and then select the
4. Select
After a short time, your VAIO computer automatically turns off. If the computer is equipped with the power indicator, the
green power indicator light turns off.
If your VAIO computer is equipped with the power indicator, make sure it is off before closing the LCD screen lid.
Note
An improper shutdown may cause loss of unsaved data or cause your VAIO computer to malfunction.
To disconnect your VAIO computer completely from an AC power source, turn off the computer, and then unplug the power
cord from the AC outlet.
Hint
If you select Shut down while holding down the Shift key in step 4, you can place your VAIO computer into the minimum
power consumption state (ACPI S5 mode). In this case, the fast boot function is temporarily disabled on the next start-up.
Power and Shut down.
Settings charm. (See Opening the Charms to open the charms.)
Restarting Your VAIO Computer
After changing the settings or installing an app on your VAIO computer, you may be required to restart the computer.
1. Save your data and close all running apps.
2. Open the charms and select the
3. Select
Your VAIO computer will restart.
Power and Restart.
Settings charm. (See Opening the Charms to open the charms.)
Entering Sleep Mode, Shutting Down, or Restarting
You can place your VAIO computer into Sleep mode or shut down/restart the computer by following these steps.
1. Open the charms and select the
2. Select
Power and Sleep, Shut down, or Restart.
Settings charm. (See Opening the Charms to open the charms.)
Using Sleep Mode
In Sleep mode, you can step away from your VAIO computer while retaining the computer’s state including data you are
working on.
To activate Sleep mode
1. Open the charms and select theSettings charm. (See Opening the Charms to open the charms.)
2. Select
If your VAIO computer is equipped with the power indicator, it turns off when the computer enters Sleep mode (with the
default setting).
To return to Normal mode
1. Press the(Power) button.
Power and Sleep.
Note
If you press and hold down the(Power) button for more than 4 or 10 seconds, your VAIO computer will turn off
automatically. Doing this will erase all unsaved data.
By default, your VAIO computer automatically enters Hibernate mode when the battery pack is running out of power.
However, depending on the operating conditions, the computer may fail to enter Hibernate mode.
If this occurs and the battery pack is running out of power, the computer will be turned off, resulting in loss of unsaved
data.
While the computer is running on battery power, save data frequently.
Before moving your VAIO computer, make sure that the computer is off to avoid impact or vibration to the running hard disk
drive. If the computer is equipped with the power indicator, make sure that it is completely off.
Hint
By default, your VAIO computer enters Sleep mode automatically after a certain period of inactivity while running on AC
power.
The operations below also place your VAIO computer into Sleep mode.
Press the(Power) button (with the default setting).
Close the LCD screen lid. The computer will enter Sleep mode after a few seconds.
You can restore your VAIO computer from Sleep mode to Normal mode by opening the LCD screen. (For SVF14N/SVF15N,
even if you open the LCD screen, the computer does not return to Normal mode 24 hours after the computer enters Sleep
mode.)
To change the action when you open the LCD screen, start VAIO Control Center and change the settings in Power andBattery. To start VAIO Control Center, see Searching/Starting Apps, Settings, or Files.
About the Start Screen and Menu
You can add shortcuts to apps, the desktop, and websites that you use the most.
Overview
1
Tiles
Select a tile to start an app and personalize the Start screen by adding and rearranging tiles.
2
Charms
Search for apps and files, share content, play content on other devices or print, and set up your VAIO computer.
To open the Start screen
Touch operation (Touch screen equipped models)
Open the charms, then tap theStart charm. (See Opening the Charms to open the charms.)
Mouse/Touch pad operation
Open the charms, then click theStart charm. (See Opening the Charms to open the charms.)
Keyboard operation
Press the(Windows) key.
Opening the Desktop
You can access the desktop from a tile, just like an app. Open the desktop by following the instruction below.
1. Open the Start screen and select the Desktop tile. (See About the Start Screen and Menu to open the Start screen.)
Installing Apps from Windows Store
You can install apps from Windows Store.
You will need a Microsoft account to use certain apps or services, including Windows Store.
On how to create and what you can do with the Microsoft account, refer to Windows Help and Support (Opening Windows
Help and Support).
1. Connect to the Internet.
See Connecting to the Internet with a Wired Connection (LAN port equipped models) for more information on how to
connect to the Internet.
2. Open the Start screen and select the Store tile. (See About the Start Screen and Menu to open the Start screen.)
3. Find an app to install.
4. Follow the on-screen instructions to install the app.
Switching from a Local Account to a Microsoft Account
In Windows 8, you can switch between a local account and a Microsoft account.
By switching from a local account to a Microsoft account, you can download apps from Windows Store.
To create or switch to a Microsoft account, follow these steps.
1. Open the charms and select the
2. Select Change PC settings in the lower right corner.
Settings charm. (See Opening the Charms to open the charms.)
3. Select Users in the left pane of the PC settings screen.
4. Select Switch to a Microsoft account.
5. Follow the on-screen instructions.
Hint
To switch to a local account, select Switch to a local account in step 4 instead of Switch to a Microsoft account.
If you forget your Microsoft account password, contact Microsoft support services.
About User Account Types
There are two types of user accounts available in Windows 8: a local account and a Microsoft account.
Local account
A local account is a user name and password that you set on your VAIO computer. Because one local account is expected to be
used for a single computer, you cannot share the same account on multiple computers.
Hint
Setting a local account password is optional. If you forget your local account password, recover your VAIO computer.
Microsoft account
A Microsoft account is an email address and password that you use to sign in to Microsoft services. Because a Microsoft
account can be set for each user, you can share the same account on multiple computers. To download apps from Windows
Store, you need to switch from a local account to a Microsoft account.
Hint
Setting a Microsoft account password is required. If you forget your Microsoft account password, contact Microsoft support
services.
Searching/Starting Apps, Settings, or Files
You can search apps, files, or settings on the charms, and then start your desired apps, files, or settings.
To search and start them, open the charms, select the
Opening the Charms.
1. Enter a keyword in the search box (
2. Select Apps, Settings, or Files (
3. Select your desired app or file (
Hint
When you open theSearch charm with certain Windows Store apps running, you can search from within the running
apps. If no apps are running, you can also search from within the apps by selecting Apps below the search box in step 2.
).
) to narrow the search result.
).
Search charm, and follow these steps. To open the charms, see
Switching Apps
You can switch between apps that are currently running.
Touch operation (Touch screen equipped models)
Display currently running apps, touch and swipe in your desired app icon from the left edge. To display the currently running
apps, see Viewing Running Apps.
Mouse/Touch pad operation
Display currently running apps and drag your desired app icon from the left edge to the center. To display the currently
running apps, see Viewing Running Apps.
Viewing Running Apps
You can view running apps by displaying the list on the Start screen. See About the Start Screen and Menu for more
information.
Touch operation (Touch screen equipped models)
Swipe in from the left edge until a small app icon appears, then drag the icon back towards the left edge.
Mouse/Touch pad operation
Point to the upper-left corner (), then move downward ().
Keyboard operation
Press the(Windows) key and the Tab key at the same time.
Installing Apps from Windows Store
You can install apps from Windows Store.
You will need a Microsoft account to use certain apps or services, including Windows Store.
On how to create and what you can do with the Microsoft account, refer to Windows Help and Support (Opening Windows
Help and Support).
1. Connect to the Internet.
See Connecting to the Internet with a Wired Connection (LAN port equipped models) for more information on how to
connect to the Internet.
2. Open the Start screen and select the Store tile. (See About the Start Screen and Menu to open the Start screen.)
3. Find an app to install.
4. Follow the on-screen instructions to install the app.
Opening the App Menu
Many apps have app menus that you can use to control your app. Follow the instructions below to open the app menu.
Touch operation (Touch screen equipped models)
Swipe up from the bottom edge.
Mouse/Touch pad operation
When an app is open, right-click anywhere on the screen. On a touch pad, click the bottom-right corner.
Keyboard operation
Press the(Windows) key and the Z key at the same time.
Hint
Open the app menu when an app is displayed on the computer screen.
App commands vary depending on the app that is currently displayed on the computer screen.
Closing Apps
You can close currently running apps by following the instruction below.
Touch operation (Touch screen equipped models)
1. When an app is open, point to the top-center of the screen.
2. Drag the app to the bottom of the screen until the app disappears from the screen.
Mouse/Touch pad operation
1. When an app is open, move the cursor to the top-center of the screen until the hand icon appears.
2. Drag the app to the bottom of the screen until the app disappears from the screen.
Keyboard operation
Press the Alt key and the F4 key at the same time.
Switching User Accounts
You can switch to another user account by following these steps.
1. Open the Start screen and select an account name at the upper-right corner of the computer screen. (See About the Start
Screen and Menu to open the Start screen.)
2. Select your desired account name.
Hint
To create a new user account, you need to sign in as an administrator. Then, open the charms and select theSettings
charm. Select Change PC settings in the lower right corner, and select Users in the left pane.
To open the charms, see Opening the Charms.
Opening Windows Help and Support
You can open Windows Help and Support by following these steps.
1. Open the charms and select the
2. Select Apps (
3. Enter "Help and Support" in the search box (
4. Select Help and Support (
).
Search charm. (See Opening the Charms to open the charms.)
).
).
About the Start Screen and Menu
You can add shortcuts to apps, the desktop, and websites that you use the most.
Overview
1
Tiles
Select a tile to start an app and personalize the Start screen by adding and rearranging tiles.
2
Charms
Search for apps and files, share content, play content on other devices or print, and set up your VAIO computer.
To open the Start screen
Touch operation (Touch screen equipped models)
Open the charms, then tap theStart charm. (See Opening the Charms to open the charms.)
Mouse/Touch pad operation
Open the charms, then click theStart charm. (See Opening the Charms to open the charms.)
Keyboard operation
Press the(Windows) key.
Opening Control Panel
You can open Control Panel by following these steps.
1. Open the charms and select the
2. Select Apps (
3. Enter "Control Panel" in the search box (
4. Select Control Panel (
).
).
Search charm. (See Opening the Charms to open the charms.)
).
Opening the Desktop
You can access the desktop from a tile, just like an app. Open the desktop by following the instruction below.
1. Open the Start screen and select the Desktop tile. (See About the Start Screen and Menu to open the Start screen.)
Opening the Charms
You can open the charms to search for apps and files, share content, play content on other devices or print, and set up your
VAIO computer.
Touch operation (Touch screen equipped models)
Swipe in from the right edge.
Mouse/Touch pad operation
Point to the upper-right corner (), then move downward ().
With a touch pad, you can also swipe in from the right edge.
Keyboard operation
Press the(Windows) key and the C key at the same time.
Controlling the Power State of Your VAIO Computer (Sleep Mode/Shutdown)
By default, your VAIO computer automatically enters Sleep mode after a certain period of inactivity.
In Sleep mode, the computer will retain its current state, including data you are working on, while you take a break.
See Using Sleep Mode for more information on Sleep mode.
When you do not use your VAIO computer for a while
To avoid losing unsaved data, follow these steps to shut down your VAIO computer.
1. Save your data and close all running apps.
2. Turn off any peripherals connected to your VAIO computer.
3. Open the charms, and then select the
4. Select
After a short time, your VAIO computer automatically turns off. If the computer is equipped with the power indicator, the
green power indicator light turns off.
If your VAIO computer is equipped with the power indicator, make sure it is off before closing the LCD screen lid.
Note
An improper shutdown may cause loss of unsaved data or cause your VAIO computer to malfunction.
To disconnect your VAIO computer completely from an AC power source, turn off the computer, and then unplug the power
cord from the AC outlet.
Hint
If you select Shut down while holding down the Shift key in step 4, you can place your VAIO computer into the minimum
power consumption state (ACPI S5 mode). In this case, the fast boot function is temporarily disabled on the next start-up.
Power and Shut down.
Settings charm. (See Opening the Charms to open the charms.)
Restarting Your VAIO Computer
After changing the settings or installing an app on your VAIO computer, you may be required to restart the computer.
1. Save your data and close all running apps.
2. Open the charms and select the
3. Select
Your VAIO computer will restart.
Power and Restart.
Settings charm. (See Opening the Charms to open the charms.)
Using Sleep Mode
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