Sony PEG-NX70V TROUBLESHOOTING GUIDE

Trouble-

4-668-516-11 (1)

Your CLIÉ Handheld does not operate properly

About CLIE Launcher

You cannot perform a HotSync operation

Error message

You cannot input properly

How to operate basic applications (PIM)

You cannot beam data

You forget your password

You cannot use “Memory Stick” media

You cannot make a backup

shooting Q&A

Personal Entertainment Organizer

PEG-NX70V PEG-NX60

You cannot transfer data

The peripheral devices are not recognized

You cannot play music (Audio Player)

About Sound Utility/Sound Converter 2

About movies

You cannot connect to the Internet

You cannot utilize e-mail (CLIE Mail)

Frequently-Asked Questions

Tip

You can also solve the following problems by resetting your Sony CLIÉ

b For details on how to reset, refer to “Basic operations of your Sony CLIÉ™ Handheld: Resetting

your Sony CLIÉ Handheld” in “Read This First (Operating Instructions).”

™

handheld.

You cannot turn on your CLIÉ Handheld

• Is the HOLD switch of your CLIÉ handheld on? Your CLIÉ handheld will not operate when the HOLD switch is on. Make sure that the HOLD switch is off.

• Has your battery run out? Connect your CLIÉ handheld to the adapter with the cradle and turn on your CLIÉ handheld after some minutes. When your CLIÉ handheld turns on, charge it for about four hours and then perform a soft reset.

No reaction to operations

Is the HOLD switch of your CLIÉ handheld on? Your CLIÉ handheld will not operate when the HOLD switch is on. Make sure that the HOLD switch is off.

You cannot perform a HotSync® operation

Verify the following:

• Are the CLIÉ handheld and cradle correctly connected?

• Is the Palm™ Desktop for CLIÉ software installed in your computer?

• Is your computer’s OS compliant? The OS must be compliant with Windows 98 Second Edition/Me/2000 Professional/XP

* In this manual, Windows XP Home Edition and Windows XP Professional

are referred to as Windows XP.

• Is the USB cable of the cradle directly connected to the USB port of your computer? Do not use USB hub.

You cannot perform a HotSync® operation

• Is the HotSync icon displayed in the task tray on the lower right of the

screen of your computer? If not displayed, select Programs (In Windows XP, All Programs)-

Sony Handheld-HotSync Manager from the Start menu, and start the HotSync Manager.

• Is the check box of Local USB of the menu (displayed after clicking the

HotSync

• Is the USB port active?

icon) selected?

“Memory Stick” media is not recognized

• Eject the “Memory Stick” media and try inserting it again.

• Wipe the terminal of the “Memory Stick” media with a soft cloth, such as a cotton swab.

• You cannot use a “Memory Stick” media that is formatted in a device other than your CLIÉ handheld. Please format it in your CLIÉ handheld.

• When the battery of your CLIÉ handheld is running low, data in “Memory Stick” media may not be displayed. Recharge the battery of your CLIÉ handheld.

The peripheral devices or the network card are not recognized

• After turning off your CLIÉ handheld, remove the peripheral device or the network card and try connecting again.

• For the latest support information on the peripheral devices or the network card, refer to http://www.sony.com/peg/support/ and select the appropriate model.

Playing music: The MP3 files cannot be read or replayed

• Check whether the MP3 files are copied in the /PALM/Programs/ MSAUDIO folder of “Memory Stick” media.

• Check whether the format can be replayed in your CLIÉ handheld.

For details on formats that can be replayed in your CLIÉ handheld, refer to

“Audio Player” in “CLIÉ Application Manual” on your computer.

Continued on next page

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Playing music: The CLIÉ handheld is placed on the cradle, but SonicStage 1.5 does not recognize the CLIÉ handheld

• Set to the music transfer mode.

For details, refer to “Audio Player” in “CLIÉ Application Manual” on your

computer.

• Other applications are starting on your computer. After a while, place your CLIÉ handheld on the cradle again. If this does not solve the problem, restart the computer.

You cannot connect to the Internet

• Follow the steps mentioned in “Customizing your Sony CLIÉ Handheld: Changing the Network preferences” in “Handbook” and verify the settings of Network Preferences.

• Check the connection between your CLIÉ handheld and the network card.

You cannot send or receive e-mail messages

• Follow the steps listed in “CLIE Mail” in “CLIÉ Applications Manual.” Verify the mail server settings to see if your user name and password are correct.

• If you cannot send an e-mail message, verify the e-mail address where you are sending e-mail.

If your problem still persists, then proceed to the next page.

Contents of Troubleshooting

Symptoms Page

Your CLIÉ Handheld does not operate properly

You cannot turn on your CLIÉ handheld Page 13

The screen is not displayed though the POWER LED is on Page 13

No response to operations Page 13

Your CLIÉ handheld keeps turning itself off Page 14

Your CLIÉ handheld does not make any sounds Page 14

The backlight does not turn on when you adjust the brightness level

The LCD cannot be viewed properly Page 15

Software or Applications do not operate properly after a soft reset is performed

You cannot use the Jog Dial™ navigator Page 15

About CLIE Launcher

You cannot drag and drop in CLIE Launcher Page 16

You cannot start CLIE Launcher Page 16

The applications stored in a “Memory Stick” media are not displayed

Do the CLIE Launcher groups and the categories of Palm

standard screen differ?

You cannot perform a HotSync® operation

Issues to be verified at first Page 17

You cannot start a HotSync

operation when pressing the

HotSync button of the cradle

You cannot cancel a HotSync

operation midway Page 19

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Data cannot be synchronized with some applications when a HotSync

You cannot back up some data by a HotSync

operation is performed

operation Page 20

Continued on next page

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Page 19

Contents of Troubleshooting (continued)

Symptoms Page

The Palm™ Desktop for CLIÉ software does not start or cannot be selected from the menu

The HotSync Manager does not start (The HotSync is not displayed in the bottom right of the computer screen)

When you perform a HotSync of your computer starts

You cannot perform a HotSync

You cannot perform an IR HotSync

If you still cannot perform a HotSync

operation, the mail software

operation via modem Page 21

operation Page 23

operation Page 24

icon

Error message

An error message is displayed repeatedly Page 26

When an application starts, “Invalid process” is displayed Page 26

The error message for insufficient memory is displayed Page 26

The HotSync displayed on the screen

The error message for insufficient memory is displayed when you receive data via IR port

operation does not start and the message is

You cannot input properly

Page 21

Page 27

When you tap the button or screen icons, your CLIÉ handheld activates the wrong feature

When you tap the menu icon, the menu is not displayed Page 28

Your CLIÉ handheld does not recognize handwritten characters

How to operate basic applications (PIM)

Your CLIÉ handheld does not show the correct date when you tap the Today button

You cannot find the data you created when opening it in the application

Page 28

Page 29

Symptoms Page

You cannot re-order memos in a list Page 29

An event created in the Date Book application cannot be listed in the week view

The vCard data imported from the Address application in your CLIÉ handheld by beaming cannot be read by the Palm™ Desktop for CLIÉ software

You cannot beam data

Issues to be verified at first Page 30

The error message is displayed for insufficient memory when you receive data via beaming

You forget your password

You forget the password and your CLIÉ handheld is locked Page 31

You forget the password and your CLIÉ handheld is not locked

You cannot use “Memory Stick” media

You cannot copy/move data from/to “Memory Stick” media to/from your CLIÉ handheld

The message “Please insert the Memory Stick media” is displayed when a “Memory Stick” media is inserted in the “Memory Stick” slot

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Page 32

You cannot start applications installed in a “Memory Stick” media

You cannot read the data in a “Memory Stick” media Page 33

You cannot read data from a “Memory Stick” media or there are errors

You cannot make a backup

You cannot make a backup of some data in your computer with a HotSync

operation

Continued on next page

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Page 32

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Symptoms Page

You cannot transfer data

You cannot transfer image files or movie files from your computer to your CLIÉ handheld

The peripheral devices are not recognized You cannot play music (Audio Player)

Playing music

There is no sound Page 35

The sound is too low Page 35

The sound is disrupted for a moment Page 35

The sound is noisy Page 35

You cannot play music while other applications are running Page 36

The sound becomes distorted Page 36

The sound is coming from only one side Page 36

The names of music files in “Memory Stick” media are not displayed when you start the Audio Player application

You cannot play the music once you have reached the limit of playback

MP3 files cannot be read or cannot be played Page 37

The next music cannot be searched Page 37

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The sound stops suddenly Page 37

You cannot operate your CLIÉ handheld with the remote control

Connecting to the computer

The CLIÉ handheld is placed on the cradle, but SonicStage

1.5 does not recognize the CLIÉ handheld

The connection suddenly gets disconnected Page 38

The number of songs that can be sent is not enough (The time to record is not enough)

Page 37

Page 38

Contents of Troubleshooting (continued)

Symptoms Page

After you connect to the computer, the drive is recognized but the contents cannot be seen

Operation during connection is unstable Page 39

The error message “The disk is out” is suddenly displayed on the screen

Other problems

You receive mails from Mailer Daemon Page 47

You cannot synchronize the mail with the e-mail software of your computer

If you are unable to find out what is wrong or you cannot find the solution, proceed to the next page.

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When you cannot solve the problem

When you cannot solve a problem even with the solutions provided in this book, please follow the procedure below. Sony recommends that you write down the text of any displayed message or alert for future reference.

Step 1 Refer to the operating instructions or the

manual of each application

• Please read “Read This First (Operating Instructions)” and “Handbook” thoroughly.

• Click the icon of CLIÉ Info and select Manual on your computer and read the details about the applications.

Step 2 Refer to the Sony CLIÉ Handheld Support

website

In the Sony CLIÉ Handheld Support website (http://www.ita.sel.sony.com/support/clie/), you can see information for the answers to frequently asked questions (FAQ), download provisions of latest programs, information on how to connect peripheral devices etc. Click the icon of CLIÉ Info and select CLIÉ Customer Support on your computer.

Note

Thousands of third-party add-on applications are available for the Palm OS® platform. Sony does not support third-party applications. If you have a problem with a third-party application, contact the developer or publisher of that software.

To avoid problem

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Making a backup is recommended

We recommend that you make a backup of your data in case of any unexpected trouble. Backing up your data will ensure that it will be saved in the CLIÉ handheld even when you have to perform a hard reset.

Making a backup using the Memory Stick Backup application

You can make a backup in the “Memory Stick” media using the supplied Memory Stick Backup application. This is the most convenient way to make a backup.

b “Memory Stick” media (optional) is required.

For details, refer to “Backing up your Sony CLIÉ™ Handheld: Backing up data to a “Memory Stick” media using the Memory Stick Backup application” in “Handbook.”

Making a backup using the HotSync® operation

The data of your CLIÉ handheld is backed up in your computer every time you

perform a HotSync when you perform a hard reset. But, if you make a backup with the HotSync® operation, you can restore any data previously synchronized with your computer during the next HotSync However you cannot make a backup for the following applications or data using the HotSync® operation.

• Applications or data installed from a “Memory Stick” media or beamed.

• Some applications and driver files added later, or some data in applications. For details on applications that cannot be backed up, refer to manuals for each

application. When you want to make a complete backup, use the Memory Stick Backup application.

b For details on HotSync, refer to “Exchanging and updating data using a

HotSync

operation. You may lose the data in your CLIÉ handheld

operation.

operation (other HotSync® operations)” in “Handbook.”

Troubleshooting

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Your CLIÉ Handheld does not operate properly

You cannot turn on your CLIÉ handheld

B The HOLD switch of your CLIÉ handheld is on.

Your CLIÉ handheld will not operate when the HOLD switch is on. Make sure that the HOLD switch is off.

B The battery has run out.

Connect your CLIÉ handheld to the adapter with the cradle and turn on your CLIÉ handheld after a few minutes. When your CLIÉ handheld turns on, charge it. When the battery charge is done, perform a soft reset. (The battery charge takes more than four hours normally.)

B The connector between your CLIÉ handheld and the cradle is dirty.

You cannot recharge your CLIÉ handheld if the connector is dirty. Try re-installing your CLIÉ handheld several times in the cradle to clean the connector.

Your CLIÉ Handheld does not operate properly

The screen is not displayed though the POWER LED is on

B The HOLD switch of your CLIÉ handheld is on.

The screen will not be displayed when the HOLD switch is on

B Perform a soft reset by pressing the reset button.

For details, refer to “Basic operations of your Sony CLIÉ™ Handheld: Resetting your Sony CLIÉ Handheld” in “Read This First (Operating Instructions).”

No response to operations

B The HOLD switch of your CLIÉ handheld is on.

Your CLIÉ handheld will not operate when the HOLD switch is on. Make sure that the HOLD switch is off.

Continued on next page

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No response to operations

B The CLIÉ handheld is placed near the IR port of your computer.

Move your CLIÉ handheld away from your computer’s infrared port except when performing an IR HotSync

operation, as a malfunction may

occur. Or, tap General in the Preferences screen and check that the Beam Receive function is turned off.

B Perform a soft reset by pressing the reset button.

For details, refer to “Basic operations of your Sony CLIÉ™ Handheld: Resetting your Sony CLIÉ Handheld” in “Read This First (Operating Instructions).”

Your CLIÉ handheld keeps turning itself off

B Your CLIÉ handheld is designed to turn itself off after a period of

inactivity (Automatic power-off). You can set your own automatic power-off period by tapping General-Auto-off After in the Preferences screen.

For details, refer to “Customizing your Sony CLIÉ Handheld (Preferences):

Setting the automatic power-off time” in “Handbook.”

B Your CLIÉ handheld is setting to Security.

When you set Security, your CLIÉ handheld will turn off faster, even if you set the automatic power-off time, by the above procedure.

b For details, refer to “Protecting your data with a password: Locking your CLIÉ

Handheld with a password (Data Protection)” in “Handbook.”

Your CLIÉ handheld does not make any sounds

B Tap General in the Preferences screen and check that System Sound

is turned off.

For details, refer to “Customizing your Sony CLIÉ Handheld (Preferences):

Setting sounds” in “Handbook.”

Tip

You can also change the settings from the volume control screen of the status bar.

b For details, refer to “Basic operations of your CLIÉ™ handheld: Locating the components

of the front panel: Status bar” in “Read This First (Operating Instructions).”

The backlight does not turn on when you adjust the brightness level

B When you are adjusting the brightness level, the LCD backlight turns on.

When brightness is set to the lowest level, the display may be illegible. This is not a malfunction.

The LCD cannot be viewed properly

B Depending upon the angle of vision, the brightness may be uneven, but this

is not a malfunction. Adjust the brightness level by tapping the “Brightness adjustment icon” on the bottom left of the screen. Also, when the backlight is off, you can turn it on by pressing the POWER button for more than two seconds.

Software or Applications do not operate properly after a soft reset is performed

B If you encounter software or application problems (such as improper

operations, unusual display, or freezing during a soft reset), after you performed a reset, the reset may not be completed properly. Perform a reset once again.

For details, refer to “Basic operations of your Sony CLIÉ™ Handheld: Resetting

your Sony CLIÉ Handheld” in “Read This First (Operating Instructions).”

Your CLIÉ Handheld does not operate properly

Note on performing a reset

After performing a reset, do not press the reset button until the

Preferences screen or the Welcome screen is displayed.

You cannot use the Jog Dial™ navigator

B Jog Dial™ navigator is not available for some applications.

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About CLIE Launcher

You cannot drag and drop in CLIE Launcher

B Select the check box of Use Drag & Drop in CLIE Launcher

Preferences and press the OK button.

For details, refer to “Sony CLIÉ™ Handheld Basic operations: Using “CLIE Launcher”” in “Handbook.”

You cannot start CLIE Launcher

B When the application screen of the Palm OS® standard is displayed, select

Go To CLIE Launcher View from the Options menu.

For details, refer to “Sony CLIÉ™ Handheld Basic operations: Using the Palm

standard screen” in “Handbook.”

B When the Free Space of the memory is insufficient, CLIE Launcher may

not be started.

On the Palm OS® standard screen, tap Info from the Application menu to

verify the Then, tap Delete from the Application menu to delete unnecessary applications.

Free Space of the memory.

The applications stored in a “Memory Stick” media are not displayed

B Only the applications in /PALM/Launcher are displayed.

Move the applications to /PALM/Launcher. Moreover, the applications will not also be displayed when the

Expansion Cards Preferences

b For details, refer to “Sony CLIÉ™ Handheld Basic operations: Using “CLIE

Launcher”: Menu” in “Handbook.”

B When the battery of your CLIÉ handheld is running low, the data in a

“Memory Stick” media may not be displayed. Recharge the battery of your CLIÉ handheld.

check box is not selected in the CLIE Launcher

screen.

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