Sony PCG-V505BP QUICK START GUIDE [en, fr]

VAIO® Computer
Quick Start

PCG-V505B Series

Contents

Notice to Users ............................................5

Setting Up ..................................................15

Unpacking Your Computer .......................................16

Applying Ergonomics ...............................................18

Locating Controls and Ports ......................................19

Getting Started ..........................................25

Turning On Your Computer ......................................26

Using the Touch Pad .................................................29

Registering Your Computer ......................................31

Locating Your VAIO Computer User Guide ............32

Setting Up A Dial-Up Connection ............................34

Turning Off Your Computer .....................................36

Expanding Your Computing Power .........39

Upgrading Memory ...................................................40

Locating Preinstalled Programs ................................40

VAIO Recovery Options............................41

About Recovery Options ...........................................42

About the Recovery Media Kit .................................44

3

VAIO® Computer User Guide

Using the VAIO Recovery Wizard ........................... 48

Caring for Your Computer........................57

Storing Your Computer ............................................ 58

Using Cables and Connections ................................. 58

Cleaning Your Computer.......................................... 59

Handling the LCD Screen.........................................59

Troubleshooting........................................61

Troubleshooting Your Computer (Windows XP)..... 62

Troubleshooting Your Computer (Windows 2000)..67

Support Options ........................................................71

Index...........................................................73

4

Notice to Users

© 2003 Sony Electronics Inc. All rights
reserved. This manual and the software
described herein, in whole or in part, may not
be reproduced, translated, or reduced to any
machine-readable form without prior written
approval.

SONY ELECTRONICS INC. PROVIDES NO
WARRANTY WITH REGARD TO THIS
MANUAL, THE SOFTWARE, OR OTHER
INFORMATION CONTAINED HEREIN
AND HEREBY EXPRESSLY DISCLAIMS
ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR
ANY PARTICULAR PURPOSE WITH
REGARD TO THIS MANUAL, THE
SOFTWARE, OR SUCH OTHER
INFORMATION. IN NO EVENT SHALL
SONY ELECTRONICS INC. BE LIABLE
FOR ANY INCIDENTAL,
CONSEQUENTIAL, OR SPECIAL
DAMAGES, WHETHER BASED ON TORT,
CONTRACT, OR OTHERWISE, ARISING
OUT OF OR IN CONNECTION WITH THIS
MANUAL, THE SOFTWARE, OR OTHER
INFORMATION CONTAINED HEREIN OR
THE USE THEREOF.

Sony Electronics Inc. reserves the right to make
any modification to this manual or the
information contained herein at any time
without notice. The software described herein is
governed by the terms of a separate user license
agreement.

This product contains software owned by Sony
and licensed by third parties. Use of such
software is subject to the terms and conditions
of license agreements enclosed with this
product. Some of the software may not be

transported or used outside the United States.
Software specifications are subject to change
without notice and may not necessarily be
identical to current retail versions.

Updates and additions to software may require
an additional charge. Subscriptions to online
service providers may require a fee and credit
card information. Financial services may
require prior arrangements with participating
financial institutions.

As an ENERGY

STAR® Partner, Sony

Corporation has
determined that this
product meets the

ENERGY STAR ®

guidelines for energy
efficiency.

The International
Equipment Program is an international program
that promotes energy saving through the use of
computers and other office equipment. The
program backs the development and
dissemination of products with functions that
effectively reduce energy consumption. It is an
open system in which business proprietors can
participate voluntarily. The targeted products
are office equipment such as computers,
displays, printers, facsimiles and copiers. Their
standards and logos are uniform among

ENERGY STAR® Of fice

5

VAIO® Computer Quick Start

participating nations. ENERGY STAR is a U.S .
registered mark.

The Wireless LAN
functionality

which is
incorporated into
selected models
only, has passed Wi­Fi certification and
complies with the
interoperability
specifications
established by
WECA (Wireless
Ethernet
Compatibility
Alliance).

* Selected models may come with a PC

Card.

Sony, DVgate, Handycam, i.LINK, Mavica,
MagicGate™ Memory Stick, Memory Stick,
MovieShaker, VAIO, and the VAIO logo are
trademarks of Sony Corporation. Microsoft,
Windows Media, Windows, Windows NT, and
the Windows logo are registered trademarks of
Microsoft Corporation. Intel, SpeedStep, and
Pentium are trademarks or registered
trademarks of Intel Corporation. PS/2 is a
registered trademark of IBM. Acrobat Reader,
Photoshop, Photoshop Elements, and Premiere
are trademarks of Adobe Systems Incorporated.
PowerPanel is a trademark of Phoenix
Technologies Ltd.

Reverse engineering or disassembly is
prohibited. i.LINK is a trademark of Sony used
only to designate that a product contains an
IEEE 1394 connection. The i.LINK connection
may vary, depending on the software
applications, operating system, and compatible
i.LINK devices. All products with an i.LINK
connection may not communicate with each

*

,

other. Please refer to the documentation that
came with your compatible i.LINK device for
information on operating conditions and proper
connection. Before connecting compatible
i.LINK PC peripherals to your system, such as a
CD-RW or hard disk drive, confirm their
operating system compatibility and required
operating conditions. All other trademarks are
trademarks of their respective owners.

End User / Product
Activation Requirements

Certain software product(s) included with this
computer may include features such as copy
protection and content management technology.
Use of the software product(s) requires
agreement to applicable end user agreements
and full compliance with applicable product
activation procedures. Product activation
procedures and privacy policies will be detailed
during initial launch of the software product(s),
or upon certain reinstallations of the software
product(s) or reconfiguration of the computer,
and may be completed by Internet or telephone
(toll charges may apply).

Owner’s Record

The model number and serial number are
located on the bottom of your Sony VAIO
computer. Refer to the model and serial number
when you call your Sony Service Center.
Model Number: PCG-671L, PCG-672L, PCG­671R, PCG-672R
Serial Number:________________________

6

Notice to Users

Safety Information

WARNING

❑

To prevent fire or shock hazard, do not
expose your computer to rain or moisture.

❑ To avoid electrical shock, do not open the

cabinet. Refer servicing to qualified
personnel only.

❑ Never install modem or telephone wiring

during a lightning storm.

❑ Never install telephone jacks in wet

locations unless the jack is specifically
designed for wet locations.

❑ Never touch uninsulated telephone wire

or terminals unless the telephone line has
been disconnected at the network
interface.

❑ Use caution when installing or modifying

telephone lines.

❑ Avoid using the modem during an

electrical storm.

❑ Do not use the modem or a telephone to

report a gas leak in the vicinity of the leak.

❑ A socket outlet should be as close as

possible to the unit and easily accessible.

❑ i.LINK, PC Card, and USB connectors are

not supplied with Limited Power Sources.

.

To change the backup battery,
please contact your nearest Sony
Service Center.

Caution: The use of optical
instruments with this product will
increase eye hazard. As the laser
beam used in this product is
harmful to the eyes, do not
attempt to disassemble the
cabinet. Refer servicing to
qualified personnel only.

(For CD-RW/DVD Combo Drive,
CD-ROM drive, DVD-ROM drive)
Danger: Visible and invisible
laser radiation when open. Avoid
direct exposure to beam.

Caution: To reduce the risk of fire,
use only No. 26 AWG or larger
telecommunication line cord.

AVERTISSEMENT

❑

Pour prévenir tout risque d’incendie ou
d’électrocution, garder cet appareil à
l’abri de la pluie et de l’humidité.

❑ Pour prévenir tout risque d’électrocution,

ne pas ouvrir le châssis de cet appareil et
ne confier son entretien qu’à une personne
qualifiée.

❑ Ne jamais effectuer l’installation de fil

modem ou téléphone durant un orage
électrique.

❑ Ne jamais effectuer l’installation d’une

prise téléphonique dans un endroit
mouillé à moins que la prise soit conçue à
cet effet.

❑ Ne jamais toucher un fil téléphonique à

découvert ou un terminal à moins que la
ligne téléphonique n’ait été débranche de
l’interface réseau.

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VAIO® Computer Quick Start

❑ Soyez très prudent lorsque vous installez

ou modifiez les lignes téléphoniques.

❑ Évitez d’utiliser le modem durant un

orage électrique.

❑ N'utilisez pas le modem ni le téléphone

pour prévenir d'une fuite de gaz quand
vous êtes près de la fuite.

❑ L’appareil doit être le plus près possible

d’une prise murale pour en faciliter
l’accès.

❑ Des connecteurs i.LINK, PC Card, et

USB ne sont pas fournis avec des Sources
d’Énergie Limitées.

Pour changer la pile de rechange,
veuillez contacter votre centre de
service Sony le plus près.

Avertissement: L'utilisation
d'instruments optiques avec ce
produit augmente les risques pour
les yeux. Puisque le faisceau
laser utilisé dans ce produit est
dommageable pour les yeux, ne
tentez pas de désassembler le
boîtier. Adressez-vous à un agent
de service qualifié.

(Pour le lecteur Combo de
CD-RW/DVD, le lecteur CD-ROM,
le lecteur DVD-ROM) Danger:
Radiation laser visible et invisible
si ouvert. Évitez l’exposition
directe au faisceau.

Attention : Afin de réduire les
risques d'incendie, n'utilisez
qu'un cordon de communication
N0. 26 AWG ou plus gros.

If you have questions about this product, you
can reach the Sony Customer Information
Service Center at 1-888-4-SONY-PC; or write
to the Sony Customer Information Service

Center at 12451 Gateway Blvd., Ft. Myers, FL
33913 or find Sony Customer Service on the
Web at: http://www.sony.com/pcsupport.

Regulatory Information

Declaration of Conformity

Trade Name: Sony

Model No.: PCG-671L, PCG-

Responsible Party: Sony Electronics

Address: 680 Kinderkamack

Telephone:
(For FCC-related
matters only.)

This device complies with Part 15 of the
FCC rules. Operation is subject to the
following two conditions:

(1) This device may not cause harmful
interference, and

(2) this device must accept any interference
received, including interference that may
cause undesired operation.

This equipment has been tested and found to
comply with the limits for a Class B digital
device, pursuant to Part 15 of the Rules. These
limits are designed to provide reasonable
protection against harmful interference in a
residential installation. This equipment
generates, uses, and can radiate radio frequency
energy and, if not installed and used in
accordance with the instructions, may cause
harmful interference to radio communications.
However, there is no guarantee that interference

672L, PCG-671R,
PCG-672R

Inc.

Road
Oradell, NJ 07649

201-930-6972

8

Notice to Users

will not occur in a particular installation. If this
equipment does cause harmful interference to
radio or television reception, which can be
determined by turning the equipment off and
on, the user is encouraged to try to correct the
interference by one or more of the following
measures:

❑ Reorient or relocate the receiving antenna.

❑ Increase the separation between the

equipment and the receiver.

❑ Connect the equipment to an outlet on a

circuit different from that to which the
receiver is connected.

❑ Consult the dealer or an experienced

radio/TV technician for help.

You are cautioned that any changes or
modifications to the computer not expressly
approved in this manual could void your
authority to operate this equipment.

Only peripherals (computer input/output
devices, terminals, printers, etc.) that comply
with FCC Class B limits may be attached to this
computer product. Operation with non­compliant peripherals is likely to result in
interference to radio and television reception.

All cables used to connect peripherals must be
shielded and grounded. Operation with cables
connected to peripherals that are not shielded
and grounded may result in interference to radio
and television reception.

FCC Part 68

This equipment complies with Part 68 of the
FCC rules and the requirements adopted by the
ACTA. On the bottom of this equipment is a
label that contains, among other information, a
product identifier in the format
US:AAAEQ##TXXXX. If requested, this
information must be provided to the telephone
company.

This modem uses the USOC RJ11C telephone
jack.

The REN is used to determine the number of
devices which may be connected to the
telephone line. Excessive RENs on the
telephone line may result in the devices not
ringing in response to an incoming call. In
most, but not all areas, the sum of the RENs
should not exceed five (5.0). To be certain of
the number of devices that may be connected to
the line, as determined by the total RENs,
contact the telephone company to determine the
maximum REN for the calling area. For
products approved after July 23, 2001, the REN
for this product is part of the product identifier
that has the format US: AAAEQ##TXXXX.
The digits represented by ## are the REN
without a decimal point (e.g., 03 is a REN of

0.3). For earlier products, the REN is separately
shown on the label.

If this equipment causes harm to the telephone
network, the telephone company will notify you
in advance that temporary discontinuance of
service may be required. If advance notice is
not practical, the telephone company will notify
the customer as soon as possible. Also, you will
be advised of your right to file a complaint with
the FCC if you believe it is necessary.

The telephone company may make changes in
its facilities, equipment, operations or
procedures that could affect the operations of
the equipment. If this happens, the telephone
company will provide advance notice in order
for you to make the necessary modifications in
order to maintain uninterrupted service.

If trouble is experienced with this equipment,
you can reach the Sony Customer Information
Service Center at 1-888-4-SONY-PC, or write
to the Sony Customer Information Service
Center at 12451 Gateway Blvd., Ft. Myers, FL
33913; or find Sony Customer Service on the
Web at: http://www.sony.com/pcsupport. If the
equipment is causing harm to the telephone
network, the telephone company may request

9

VAIO® Computer Quick Start

that you disconnect the equipment until the
problem is resolved.

Repair of this equipment should be made only
by a Sony Service Center or Sony authorized
agent. For the Sony Service Center nearest you,
call 1-888-4-SONY-PC (1-888-476-6972).

This equipment cannot be used on public coin
service provided by the telephone company.
Connection to party line service is subject to
state and possible provincial tariffs. Contact the
state public or provincial utility service
commission, public service commission, or
corporation commission for information.

If your home has specially wired alarm
equipment connected to the telephone line,
ensure the installation of this equipment does
not disable your alarm equipment. If you have
questions about what will disable alarm
equipment, consult your telephone company or
a qualified installer.

Use a surge arrestor to protect against electrical
surges.

FCC Radio Frequency
Exposure (United States)

(FOR MODELS WITH WIRELESS LAN)
This equipment complies with FCC radiation
exposure limits set forth for an uncontrolled
environment. This equipment should be
installed and operated with minimum distance
of 8 inches (20 cm) between the radiator and
body (excluding extremities: hands, wrists, and
feet).

This device and its antenna(s) must not be co­located or operating with any other antenna or
transmitter. Users are not permitted to modify
this transmitter device. Any unauthorized
change made to this device could void your
authority to operate this device.

IC RSS-210 (Canada)

(FOR MODELS WITH WIRELESS LAN)
Operation is subject to the following two
conditions: (1) this device may not cause
interference, and (2) this device must accept
any interference, including interference that
may cause undesired operation of the device.

To prevent radio interference to the licensed
service, this device is intended to be operated
indoors and away from windows to provide
maximum shielding. Equipment (or its transmit
antenna) that is installed outdoors is subject to
licensing.

The term “IC:” before the
certification/registration number only signifies
that the Industry Canada technical
specifications were met.

(POUR LES MODÈLES AVEZ RESEAU DE
CONNEXIONS LOCAL SANS FIL)
L’utilisation de ce dispositif est autorisée
seulement aux conditions suivantes: (1) il ne
doit pas produire de brouillage et (2)
l’utilisateur du dispositif doit être prêt à
accepter tout brouillage radioélectrique reçu,
même si ce brouillage est susceptible de
compromettre le fonctionnement du dispositif.

Pour empêcher que cet appareil cause du
brouillage au service faisant l’objet d’une
licence, il doit être utilisé à l’interieur et devrait
être placé loin des fenêtres afin de fournir un
écran de blindage maximal. Si le matériel (ou
son antenne d’émission) est installé a
l’exterieur, il doit faire l’objet d’une licence.

L’expression “IC:” avant le numéro
d’homologation/enregistrement signifie
seulement que les spécifications techniques
d’Industrie Canada ont été respectées.

10

Notice to Users

Telephone Consumer
Protection Act of 1991
(United States)

The Telephone Consumer Protection Act of
1991 makes it unlawful for any person to use a
computer or other electronic device, including
fax machines, to send any message unless such
message clearly contains, in a margin at the top
or bottom of each transmitted page or on the
first page of the transmission, the date and time
it is sent and an identification of the business,
other entity, or individual sending the message,
and the telephone number of the sending
machine or such business, other entity, or
individual. (The telephone number provided
may not be a 900 number or any other number
for which charges exceed local or long-distance
transmission charges.)

In order to program this information into your
facsimile machine, see your fax software
documentation.

Telephone Consumer
Guidelines (Canada)

Please refer to your telephone directory under
‘Privacy Issues’ and/or ‘Terms of Service.’ For
more detailed information, please contact:

CRTC
Terrasses de la Chaudière, Tour centrale
1 promenade du Portage, 5 étage Hull
PQ K1A 0N2.

This Class B digital apparatus complies with
Canadian ICES-003.

Cet appareil numérique de la classe B est
conforme à la norme NMB-003 du Canada.

RECYCLING LITHIUM ION
BATTERIES

RECYCLING
LITHIUM-ION
BATTERIES

Lithium-Ion
batteries are
recyclable.

You can help preserve our environment by
returning your used rechargeable batteries to
the collection and recycling location nearest
you.

For more information regarding recycling of
rechargeable batteries, call toll free 1-800­822-8837, or visit http://www.rbrc.org/.

Caution: Do not handle damaged or leaking
Lithium-Ion batteries.

11

VAIO® Computer Quick Start

RECYCLAGE DES
ACCUMULATEURS AUX
IONS DE LITHIUM

RECYCLAGE DES
ACCUMULATEU
RS AUX IONS DE
LITHIUM

Les accumulateurs
aux ions de lithium
sont recyclables.

Vous pouvez contribuer à préserver
l’environnement en rapportant les piles
usées dans un point de collection et
recyclage le plus proche.

Pour plus d’informations sur le recyclage
des accumulateurs, téléphonez le numéro
gratuit 1-800-822-8837 (Etats-Units et
Canada uniquement), ou visitez
http://www.rbrc.org/.

Avertissment: Ne pas utiliser des
accumulateurs aux ions de lithium qui sont
endommagées ou qui fuient.

Do not handle damaged or leaking
lithium ion batteries.

Danger of explosion if battery is
incorrectly replaced. Replace
only with the same or equivalent
type recommended by the
manufacturer. Discard used
batteries according to the
manufacturer’s instructions.

The battery pack used in this
device may present a fire or
chemical burn hazard if
mistreated. Do not disassemble,
heat above 140
incinerate. Dispose of used
battery promptly. Keep away from
children.

Ne pas utiliser des batteries au
lithium ionisé qui sont
endommagées ou qui fuient.

Une batterie non conforme
présente un danger d'explosion.
La remplacer seulement par une
batterie identique ou de type
équivalent recommandé par le
fabricant. Évacuer les batteries
usées selon les directives du
fabricant.

La manutention incorrecte du
module de batterie de cet
appareil présente un risque
d'incendie ou de brûlures
chimiques. Ne pas démonter,
incinérer ou exposer à une
température de plus de 60°C.
Évacuer promptement la batterie
usée. Garder hors de portée des
enfants.

°F (60°C) or

12

INDUSTRY CANADA NOTICE

NOTICE: This equipment meets the applicable
Industry Canada Terminal Equipment Technical
Specifications.

The Ringer Equivalence Number (REN) for this
terminal equipment is 0.2. The REN assigned to
each terminal equipment provides an indication
of the maximum number of terminals allowed
to be connected to a telephone interface. The
termination on an interface may consist of any
combination of devices subject only to the
requirement that the sum of the Ringer
Equivalence Numbers of all the devices does
not exceed five.

AVIS DE L’INDUSTRIE
CANADA

REMARQUE: Cet équipement est conforme
aux Spécifications Techniques des Équipements
Terminaux d’Industrie Canada en vigueur.

Le Nombre Équivalent de Sonneries (REN) de
cet équipement terminal est 0,2. Le REN
attribué à chaque équipement terminal indique
le nombre maximum de terminaux que l’on
peut connecter à une interface téléphonique. Il
est possible de raccorder à une interface
plusieurs combinaisons d’appareils, mais la
somme des Nombres Équivalents de Sonneries
de tous ces appareils ne doit pas dépasser cinq.

Notice to Users

13

VAIO® Computer Quick Start

14

Setting Up

Congratulations on your purchase of the Sony VAIO® computer. Sony has
combined leading-edge technology in audio, video, computing, and
communications to provide state-of-the-art personal computing.

❑ Unpacking Your Computer
❑ Applying Ergonomics
❑ Locating Controls and Ports

15

VAIO® Computer Quick Start

Unpacking Your Computer

Main Unit

AC Adapter

Rechargeable Battery Power Cord

Documents

❑ VAIO® Computer User Guide — A searchable on-screen help file that

contains detailed information on how to use your new computer. See
“Locating Your VAIO Computer User Guide” on page 32 for more
information.

❑ VAIO® Computer Quick Start — Contains information on unpacking and

setting up your computer for immediate use.

❑ VAIO® Computer Specifications (Windows® XP) — An on-screen file

that details the hardware specifications and lists the installed programs on
your computer. See “Locating Your VAIO Computer User Guide” on
page 32 for more information.

❑ VAIO® Computer Specifications (Windows® 2000) — A printed sheet

that details your computer's hardware specifications.

❑ Microsoft® Windows® guide — Explains how to use the basic features of

the Microsoft® Windows® operating system installed on your computer.

16

Unpacking Your Computer

✍ Recovery CDs are not included with your computer. Instead, a hard disk drive recovery

program is built into your computer. For more information, see “VAIO Recovery
Options” on page 41.

17

VAIO® Computer Quick Start

Applying Ergonomics

Your computer is a portable device and can be used in a variety of environments.
Whenever possible, you should apply the following ergonomic considerations:

❑ Position of your computer — Place the computer directly in front of you as

you work. Keep your forearms horizontal, with your wrists in a neutral,
comfortable position while using the keyboard, touch pad, or external
mouse. Let your upper arms hang naturally at your sides. Take breaks during
sessions with your computer. Excessive use of the computer may strain
muscles or tendons.

❑ Furniture and posture — Sit in a chair with good back support and

armrests. Adjust the level of the chair so your feet are flat on the floor. A
footrest may make you more comfortable. Sit in a relaxed, upright posture
and avoid slouching forward or leaning far backward.

❑ Viewing angle of the computer’s display — Tilt the display to find the best

viewing angle. Also try adjusting the brightness setting of the display.
Following these suggestions can reduce eye strain and muscle fatigue.

❑ Lighting — Choose a location where windows and lights do not create glare

or reflection on the display. Use indirect lighting to avoid bright spots on the
display. You can purchase accessories for your display that help reduce
glare. Proper lighting adds to your comfort and work effectiveness.

❑ Placement of an external display — When using an external display, set

the display at a comfortable viewing distance. Make sure the display screen
is at eye level or slightly lower when you are sitting in front of the monitor.

18

Locating Controls and Ports

Front

4

Locating Controls and Ports

1 Computer screen (LCD) 9 Power indicator
2 Speakers 10 Battery indicator
3 Keyboard 11 Hard disk drive indicator
4 Touch pad 12 Wireless LAN indicator
5 Left and right buttons 13 Num lock indicator
6 Memory Stick® media

14 Caps lock indicator

indicator

7 Power switch 15 Scroll lock indicator
8 Wireless LAN switch

* Wireless LAN capabilities are available on selected models only.

*

*

19

VAIO® Computer Quick Start

Back

1 Battery port

Left

1 DC IN port 6 i.LINK® (IEEE 1394) S400 port
2 Air vent 7 Microphone jack
3 Monitor (VGA) port 8 Headphone jack
4 PC Card eject button 9 PC Card slot
5 USB 2.0 port

20

Locating Controls and Ports

Right

1 Memory Stick® media indicator 6 USB 2.0 port
2 Memory Stick® media slot 7 Air vent
3 CD-RW/DVD drive 8 Modem jack
4 CD-RW/DVD drive eject button 9 Network (Ethernet) port
5 Manual eject hole

Only connect 10BASE-T or 100BASE-TX cables to the Network (Ethernet)
port. Do not connect any other type of network cable or any telephone line to
this port. Connecting cables other than those listed above may result in an
electric current overload and could cause a malfunction, excessive heat, or fire
in the port. To connect the unit to a network, refer to your on-screen VAIO®
Computer User Guide or contact your network administrator. See “Locating
Your VAIO Computer User Guide” for more information.

21

VAIO® Computer Quick Start

Removing the Protective Tabs

Protective tab

✍ Gently pull the protective tabs away from the computer to find the Ethernet port and

modem jack.

22

Locating Controls and Ports

Bottom

1 Port replicator connector 4 Reset button
2 Battery UNLOCK/LOCK

5 Air vent

latch

3 Battery RELEASE latch

23

VAIO® Computer Quick Start

24

Getting Started

This section helps you get your computer running and registered, so you
can take advantage of Sony’s many support options. You’ll also learn how
to locate your on-screen VAIO® Computer User Guide, which contains
step-by-step instructions for operating your computer.

❑ Turning On Your Computer
❑ Using the Touch Pad
❑ Registering Your Computer
❑ Locating Your VAIO Computer User Guide
❑ Setting Up A Dial-Up Connection
❑ Turning Off Your Computer

25

VAIO® Computer Quick Start

Turning On Your Computer

To use your computer immediately, use the supplied AC adapter as a power
source. Your supplied battery is not charged when you unpack it, however, you
can begin charging it when you use your AC adapter. See “Powering Your
Computer” in your on-screen VAIO® Computer User Guide for more
information about using batteries. See also “Locating Your VAIO Computer User
Guide” on page 32.

To charge the battery

1 Switch the UNLOCK/LOCK latch on the bottom of the computer to the

UNLOCK position.

UNLOCK/LOCK Latch

UNLOCK/LOCK latch

2 Align the grooves on the battery with the tabs on the back of the computer,

and slide the battery toward the computer until it clicks into place.

26

Turning On Your Computer

Inserting the Battery

Battery

Grooves

3 Slide the UNLOCK/LOCK latch into the LOCK position to secure the

battery on the computer.

4 Connect the AC adapter to the computer. See “To connect the AC adapter.”

Once you connect the AC adapter to the computer, the battery begins to charge
whether the computer is on or off. The battery indicator shows the battery
status. The indicator blinks as the battery charges. See “Powering Your
Computer” in your on-screen VAIO® Computer User Guide for more
information.

27

VAIO® Computer Quick Start

To connect the AC adapter

1 Plug the AC adapter cable into the DC IN port.

Connecting the AC Adapter to the Computer

AC adapter
(supplied)

DC IN port

Power cord
(supplied)

2 Plug the power cord into the AC adapter and an AC outlet.

.

✍ Use only the supplied AC adapter with your computer.

To open and turn on the computer

1 Slide the release latch to the right and lift the cover while holding the bottom

of the computer firmly.

Opening the Computer

Release latch

28

Using the Touch Pad

2 Slide the power switch to the right until the green power indicator lights up.

Turning on the Computer

Power indicator

Power switch

✍ If you hold the power switch to the right, the computer turns off.

3 If necessary, adjust the brightness controls for the LCD display as follows:

❑ To increase brightness, press the Fn+F5 keys, and then press the Up

Arrow key or Right Arrow key .

❑ To decrease brightness, press the Fn+F5 keys, and then press the Down

Arrow key or Left Arrow key .

Using the Touch Pad

The computer contains a pointing device called a touch pad. You can point to,
select, drag, and scroll objects on the screen using the built-in touch pad.

29

VAIO® Computer Quick Start

Describing the touch pad

Locating the Touch Pad

Pointer

Touch pad

Right button

Left button

Touch Pad Action Description

Sliding one finger Equivalent to using a mouse to place the pointer on an item.

Tapping once Equivalent to pressing the left button once.

Tapping twice Equivalent to pressing the left button twice.

Sliding one finger

Equivalent to using the mouse to drag an item.
while pressing the
left button

Moving your finger
along the right edge
of the touch pad

Moving your finger
along the bottom to
scroll horizontally

Equivalent to scrolling vertically. (The scroll function is

available only with programs that support a touch pad scroll

feature.)

Equivalent to scrolling horizontally. (The scroll function is

available only with programs that support a touch pad scroll

feature.)

30

Registering Your Computer

Registering Your Computer

✍ You are prompted to register your computer the first time you turn on the unit. Follow

the on-screen instructions to complete the registration process. If you are not able to
register your computer during the first session, you are provided with additional
registration opportunities later.

Take advantage of Sony’s commitment to quality customer support and receive
these benefits by registering your computer:

❑ Sony Customer Support — Talk to a support representative to troubleshoot

problems you may have with your computer.

❑ Limited Warranty Extension — Protect your investment. See the Warranty

Card for more details.

❑ Product Information Notification — By giving Sony your contact

information, you will enable Sony to reach you regarding performance
updates and upgrades.

31

VAIO® Computer Quick Start

Locating Your VAIO Computer User Guide

The on-screen VAIO® Computer User Guide is a searchable help file that
contains detailed information on how to use your new computer. Some of the
topics in your on-screen VAIO® Computer User Guide include the following:

• Batteries • PC Cards and Floppy Disks

• Internet and Networking • Optical Drives

• CDs and DVDs • Port Replicators (if applicable)

• Printing • Audio/Video

• Features • Preinstalled Programs

• Mice and Keyboards • Memory

To open the user guide (Windows XP)

1 Click Start on the Windows® taskbar, and then click Help and Support.

The Help and Support Center window appears, displaying information
about your VAIO® computer and Microsoft® Windows® operating system.

Locating the VAIO User Guide (Windows XP)

User guide link

Software info. link

Hard disk drive
recovery link

32

Locating Your VAIO Computer User Guide

2 Click VAIO User Guide in the Pick a Help topic column. A second Help

and Support Center window appears, which offers information about your

computer.

VAIO® User Guide (Windows XP)

1 User guide table of contents List of computer help topics
2 Link to Electronic Flyer List of updates and supplemental

information

3 Link to VAIO Computer

List of specifications and programs.

Specifications

To open the user guide (Windows 2000)

❑ Click Start on the Windows® taskbar, point to VA I O H e lp C en t er and click

VAIO User Guide. The VAIO User Guide appears.

33

VAIO® Computer Quick Start

VAIO User Guide (Windows 2000)

1 User guide table of contents List of computer help topics
2 Link to Electronic Flyer List of updates and supplemental

information

Setting Up A Dial-Up Connection

This section describes the basic steps for setting up your dial-up connection. The
Connection Wizard guides you through the process of choosing an Internet
Service Provider (ISP) or setting up an existing account, and connecting to the
Internet.

To set up a dial-up connection (Windows XP)

1 Connect a telephone cable to your computer. See “Setting up a dial-up

Internet connection” in the Internet and Network Connections chapter of
your on-screen VAIO® Computer User Guide.

2 Click Start, point to All Programs, Accessories, Communications, and

then click New Connection Wizard. The New Connection Wizard
appears.

34

Setting Up A Dial-Up Connection

New Connection Wizard

3 Click Next.

4 If it is not already selected, click Connect to the Internet.

5 Click Next.

6 Follow the on-screen instructions.

35

VAIO® Computer Quick Start

To set up a dial-up connection (Windows 2000)

1 Click Start, point to Programs, Accessories, Communications, and then

click Internet Connection Wizard. The Internet Connection Wizard
window appears.

Internet Connection Wizard

2 Follow the on-screen instructions to finish setting up your Internet

connection.

Turning Off Your Computer

Using the power switch to turn off your computer may result in loss of data.
Follow the steps below to properly turn off your computer and avoid losing data.

To turn off your computer

1 Close all operations.

2 Click Start on the Windows® taskbar.

3 (Windows XP) Click Turn Off Computer at the bottom of the Star t menu

to display the Turn off computer window, and select Turn O ff.
(Windows 2000) Click Shut Down at the bottom of the Start menu to
display the Shut Down Windows window, and select Shut Down.

36

Turning Off Your Computer

✍ Respond to any prompts warning you to save documents.

4 Wait for your computer to turn off automatically. The computer is off when

the power indicator turns off.

✍ During a period of inactivity, you can conserve battery life by using power saving

modes. See “Conserving Power Management” in the VAIO® Computer User Guide for
more information.

✍ If you are unable to turn off the computer, slide and hold the power switch until the

computer turns off. This operation may result in data loss.

37

VAIO® Computer Quick Start

38

Expanding Your Computing
Power

This section helps you get started upgrading computer memory and
locating information about preinstalled programs.

❑ Upgrading Memory
❑ Locating Preinstalled Programs

39

VAIO® Computer Quick Start

Upgrading Memory

Depending on the configuration you purchased, your computer may accept
additional memory modules. For information about installation procedures, refer
to the on-screen VAIO® Computer User Guide and print those relevant steps. See
“Locating Your VAIO Computer User Guide” on page 32.

The specifications supplied with your computer (either on-screen for Windows
XP or printed for Windows 2000) list the amount of installed memory and
required memory type for upgrades.

Locating Preinstalled Programs

Your computer comes with a variety of preinstalled audio/video programs. The
following sources offer a list of preinstalled programs, descriptions, and
information:

❑ VAIO® Computer Specifications (Windows XP) — The on-screen file

details your computer’s hardware specifications and lists preinstalled
programs, descriptions, and support information. See “Locating Your VAIO
Computer User Guide” on page 32 for more information.

❑ All Programs (Windows XP) — The All Programs menu, which you can

access from the Start menu, contains a list of all the preinstalled programs on
your computer.

❑ Programs (Windows 2000) — The Programs menu, which you can access

from the Start menu, contains a list of all the preinstalled programs on your
computer.

40

VAIO Recovery Options

(For Windows® XP models only) The VAIO® Recovery Wizard enables
you to recover preinstalled software programs and the operating system
on your computer. You can also use this utility to create a Recovery Media
Kit. The Recovery Media Kit enables you to reclaim hard drive space and
return your computer to normal operation.

✍ This program repairs or replaces software. For any hardware problems, contact a

Sony authorized repair facility.

❑ About Recovery Options

❑ About the Recovery Media Kit

❑ Using the VAIO Recovery Wizard

49

VAIO® Computer Quick Start

About Recovery Options

You have several options when recovering software or your computer’s operating
system.

When you recover drive C, drive D, or perform a complete recovery, the VAIO
Recovery Wizard deletes and replaces all the files on the selected drives.

Sony recommends backing up your personal data to storage media or to
another computer before proceeding with system recovery.

Accessing the VAIO Recovery Wizard

You can start the VAIO Recovery Wizard utility from the Microsoft® Windows®
XP Start menu, from the Recovery Media Kit, or from using the F10 key

1

on
notebook computers. Depending on how you access the VAIO Recovery Wizard,
you have different system and software recovery options.

System and software recovery options

❑ Create the Recovery Media Kit

You can create a Recovery Media Kit, consisting of CDs and DVDs, which
enable you to recover your computer at a later date if the software stops
working properly. You can start the VAIO Recovery Wizard from the
Windows XP Start menu, and create a Recovery Media Kit.

❑ Windows® System Restore

Return your computer’s operating system to a previous working state by
performing a System Restore. You can access this recovery option by
starting the VAIO Recovery Wizard, or by using the Windows XP System
Restore Wizard.

❑ Recover drive C

Returns the drive C to its original factory-installed settings. All previous data
and settings on drive C are deleted. You can preserve data on other
partitions, such as drive D. To recover drive C, access the VAIO Recovery
Wizard from the Windows XP Start menu, the Recovery Media Kit, or by
using the F10 key on notebook computers.

❑ Recover drives C and D

Return drives C and D to their original factory-installed settings. With this

1 This feature is available for VAIO® notebook computers only.

50

About Recovery Options

option, you lose all data and settings on both drives. To recover drives C and
D, start the VAIO Recovery Wizard from the Windows XP Start menu, the
Recovery Media Kit, or by using the F10 key on notebook computers.

✍ Recovering drives C and D with the Recovery Media Kit is the only way to restore the

hidden recovery drive.

❑ Recover software programs

Recover specific factory-installed software. To recover the original software
programs, start the VAIO Recovery Wizard from the Windows XP Start
menu or from the Recovery Media Kit. You can access this option by using
Disc 1 from your Recovery Media Kit.

❑ Perform a complete hard disk drive recovery

Completely recover your computer’s hard disk drive. This option recovers
drives C and D, and the hidden recovery drive. To perform a complete hard
disk drive recovery, start the VAIO Recovery Wizard from your Recovery
Media Kit.

51

VAIO® Computer Quick Start

About the Recovery Media Kit

The Recovery Media Kit is created using your own CDs and/or DVDs. You can
create the Recovery Media Kit, or purchase it from Sony.

Recovery Media Kit overview

Confirm that you have sufficient CD and/or DVD recordable media available
before you begin creating the Recovery Media Kit. You should also have a
permanent marking pen ready, to label each CD and/or DVD media.You can
create your kit using a single type of media or by combining media types, as
follows:

❑ One recordable CD (CD-R) and up to two recordable DVDs (DVD-R or

DVD+R)
(Your VAIO® computer must be equipped with a DVD-RW

drive.)

❑ Up to 12 recordable CDs (CD-R)

(Your VAIO computer must be equipped with a CD-RW drive.)

Before you begin creating the Recovery Media Kit, prepare your computer for
the process, as follows:

❑ Close all open programs.
❑ Disconnect all network connections.
❑ Disconnect all peripheral devices.
❑ Do not interrupt the power.
❑ Disable any virus protection software.
❑ Disable your screen saver.

1

or DVD±RW

Creating the Recovery Media Kit

The Recovery Media Kit can be used to start the VAIO Recovery Wizard, in the
event your system is unable to start normally. You can reclaim the portion of your
hard drive that is allocated to system recovery using the Recovery Media Kit.

1 A DVD-RW drive supports DVD-R media only.

52

About the Recovery Media Kit

To create the Recovery Media Kit

1 Click Start in the Windows® taskbar, point to All Programs, and then click

the VAIO® Recovery Wizard.

The VAIO Recovery Wizard appears.

✍ You can start the VAIO Recovery Wizard by double-clicking the VAIO Recovery Wizard

icon in the Windows taskbar notification area.

The VAIO Recovery Wizard

2 Read the on-screen information. Click Next.

3 Select Create Recovery Media Kit (Strongly Recommended), and click

Next.

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VAIO® Computer Quick Start

VAIO Recovery Wizard — Selecting Create Recovery Media Kit

4 Select the Recovery Media Kit that you want to create.

You can create your kit using a single type of media or by combining media
types, as follows:

❑ One recordable CD (CD-R) and up to two recordable DVDs (DVD-R or

DVD+R)
(Your VAIO® computer must be equipped with a DVD-RW

1

or

DVD±RW drive.)

❑ Up to 12 recordable CDs (CD-R)

(Your VAIO computer must be equipped with a CD-RW drive.)

5 Click Next. Your computer’s optical drive tray opens automatically.

6 Insert a blank disc into the drive and close the drive. Click Next.

The CD creation process begins. A window with a progress bar appears.

1 A DVD-RW drive supports DVD-R media only.

54

About the Recovery Media Kit

✍ The time required to create each CD or DVD may vary, depending on your optical

drive’s recording speed.

7 When prompted, eject the disc. Label the top of the disc with a permanent

marker according to the on-screen instructions.

8 Repeat steps step 6 through step 7 for each CD or DVD.

9 When the text, The Recovery Media Kit is complete appears, click OK.

10 Click Finish. Store the Recovery Media Kit in a safe location.

To order the Recovery Media Kit

1 Go to the Sony Direct Accessories and Parts Center Web site at

http://servicesales.sel.sony.com.

2 Enter your computer’s model number (for example, PCV-XXX), and click

List Parts and accessories.

3 Follow the online instructions to order the Recovery Media Kit.

✍ If you are not able to access the Sony Direct Accessories and Parts Center Web site,

contact a customer service representative at 1-800-488-7669.

55

VAIO® Computer Quick Start

Using the VAIO Recovery Wizard

The VAIO® Recovery Wizard provides recovery options for your computer. You
can access this tool from Windows® XP Start menu, your Recovery Media Kit,
or by pressing the F10 key

1

on your notebook computer.

Starting the VAIO Recovery Wizard

To access the VAIO Recovery Wizard from Windows XP

1 Click Start in the Windows® taskbar, point to All Programs, and click

VAIO Recovery Wizard.

✍ Using the VAIO Recovery Wizard may require you to restart your computer, even if you

cancel and exit the wizard.

2 From the Welc ome window, click Next.

3 Choose one of the available menu options.

To access the VAIO Recovery Wizard from the Recovery Media Kit

1 Press the power switch on the computer to turn on the power.

2 Open the optical drive, and place the Startup Recovery Disc in the optical

drive.

3 Close the drive.

4 Turn off your computer.

5 Wait for approximately 30 seconds, and then turn on the computer.

6 When prompted, insert the Recovery Disk 1 into the optical drive, and then

click OK.

The VAIO Recovery Wizard appears.

7 Click Next.

8 Choose one of the available menu options.

1 This feature is available for VAIO® notebook computers only.

56

Using the VAIO Recovery Wizard

To start the VAIO Recovery Wizard using the F10 Key (for notebook computers
only)

1 Turn off your notebook computer.

2 Press the power switch on the computer to turn on the power.

3 When you see the VAIO logo appear on the computer’s screen, briefly press

the F10 key.

4 Click Next.

5 Choose one of the available menu options.

Using the VAIO Recovery Wizard

To use Windows System Restore from the VAIO Recovery Wizard

1 Start the VAIO® Recovery Wizard, and click Next.

2 Select Proceed with System Recovery, and click Next.

3 Select Windows® System Restore, and click Next.

4 Follow the on-screen instructions.

57

VAIO® Computer Quick Start

VAIO Recovery Wizard — Selecting Windows System Restore

To recover drive C

1 Start the VAIO Recovery Wizard, and click Next.

2 Select Proceed with System Recovery, and click Next.

If using the Recovery Media Kit, skip this step.

3 Select C Drive Recovery, and click Next.

58

Using the VAIO Recovery Wizard

VAIO Recovery Wizard — Selecting C Drive Recovery

4 Read the on-screen information. Click Next.

5 The wizard begins the drive C recovery. When it is finished, click Next.

6 Click Finish. Your computer restarts.

To recover drives C and D (and reclaim all space on the hard disk drive)

1 Start the VAIO® Recovery Wizard, and click Next.

2 Select Proceed with System Recovery, and click Next.

(If you are using the Recovery Media Kit, skip step 2.)

3 Select Custom Recovery (for Advanced Users), and click Next.

4 Select C and D Drive Recovery, and click Next.

If you are using the Recovery Media Kit, you have two choices for this
recovery option:

❑ Keep the Recovery Drive (Recommended)

59

VAIO® Computer Quick Start

❑ Remove the Recovery Drive.

VAIO Recovery Wizard — Selecting the C and D Drive Recovery option

5 Choose the size of drive C. Any remaining disk space is allocated to drive D

(minus the space allocated for the recovery drive). Click Next.

✍ Computers that come equipped with Giga Pocket software do not allow you to set the

drive D to zero.

6 The wizard starts implementing recovery. When it is finished, click Next.

7 Click Finish, and the computer restarts.

To recover software applications

1 Start the VAIO® Recovery Wizard, and click Next.

2 Select Proceed with System Recovery, and click Next.

If using the Recovery Media Kit, skip this step.

60

Using the VAIO Recovery Wizard

3 Select Custom Recovery (for Advanced Users), and click Next.

✍ If you select the Application Recovery option, you cannot return to the system

recovery portion of the VAIO® Recovery Wizard without restarting your computer.

4 Select Application Recovery, and click Next.

VAIO Recovery Wizard — Selecting Application Recovery

5 Click to select the check box for each software program you want to recover.

Click Next.

You may need to use the scrollbar to view all available software programs.

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VAIO® Computer Quick Start

VAIO Recovery Wizard — Selecting applications

6 As your computer prepares to install each application, a status indicator

appears. You may see installation wizards, messages, and prompts. Follow
the instructions provided in each wizard, and respond to each prompt or
message.

When the selected software has been recovered, the Application Recovery

Complete window appears.

7 If you want to recover additional software, click Back. The Application

Recovery window appears with a listing of the available software titles.

8 Click Finish. Your computer restarts.

✍ If the recovered software does not function properly or you see an installation error

message, try recovering the software again.

62

Using the VAIO Recovery Wizard

To perform a complete hard disk drive recovery

You must use the Recovery Media Kit to perform a complete hard disk drive
recovery.

1 Press the power switch on the computer to turn on the power.

2 Open the optical drive, and place the Startup Recovery Disc in the optical

drive.

3 Close the drive.

4 Turn off your computer.

5 Wait for approximately 30 seconds, and then turn on the computer.

6 When prompted, insert the Recovery Disk 1 into the optical drive, and then

click OK.

The VAIO Recovery Wizard appears.

7 Click Next.

8 Select Custom Recovery (for Advanced Users), and click Next.

9 Select Complete Recovery, and click Next.

10 You may see installation wizards, messages, and prompts. Follow the

instructions provided in each wizard, and respond to each prompt or
message. Your computer may restart.

11 When the optical drive ejects, remove the disc. Close the drive, and click

Next. Your computer may restart several times.

Additional Information

❑ Certain software, such as DVgate™ Plus software, automatically saves data

to drive D. If you choose not to have a drive D partition, you must change
the software settings to enable file saving to drive C.

❑ Resizing your hard disk drive partitions with third-party software programs

can result in the loss of the VAIO® Recovery Wizard.

❑ Giga Pocket™ software requires a drive D in order to operate. For VAIO®

computers with Giga Pocket software preinstalled, you cannot set the drive
D size to zero.

63

VAIO® Computer Quick Start

64

Caring for Your Computer

This section provides information on how to safely use your Sony
computer.

❑ Storing Your Computer
❑ Using Cables and Connections
❑ Cleaning Your Computer
❑ Handling the LCD Screen

57

VAIO® Computer Quick Start

Storing Your Computer

❑ Do not use or store your computer in a location subject to:

❑ Heat sources, such as radiators or air ducts
❑ Direct sunlight
❑ Excessive dust
❑ Moisture or rain
❑ Mechanical vibration or shock
❑ Strong magnets or speakers that are not magnetically shielded
❑ Ambient temperature higher than 95ºF (35ºC) or less than 40ºF (5ºC)
❑ High humidity

❑ Do not place electronic equipment near your computer. When running, the

computer’s electromagnetic field may cause other electronic equipment in
close proximity to malfunction.

❑ Provide adequate air circulation to prevent internal heat buildup. Do not

place your computer on porous surfaces such as rugs or blankets, or near
materials such as curtains or draperies that may block ventilation. Leave a
space of at least 8 inches (20 cm) behind the back of the computer.

❑ If the computer is brought directly from a cold location to a warm one,

moisture may condense inside your computer. In this case, allow at least one
hour before turning on your computer. If any problems occur, unplug your
computer, and contact your Sony Service Center.

❑ The computer uses high-frequency radio signals and may interfere with

radio or TV reception. Should this occur, move the computer a suitable
distance away from the radio or TV.

❑ Do not drop the computer or place heavy objects on top of the computer.

Using Cables and Connections

❑ Use only specified peripheral equipment and interface cables.
❑ Do not use cut or damaged connection cables.
❑ If the telephone company makes a service call to your home or office and

determines that your computer is responsible for a problem, the telephone
company may bill you for the service call. Also, if you do not disconnect
your computer when it is adversely affecting a telephone line, the telephone

58

Cleaning Your Computer

company has the right to disconnect your service until you correct the
problem.

Cleaning Your Computer

❑ Clean the computer with a soft, dry cloth or a soft cloth lightly moistened

with a mild detergent solution. Do not use any type of abrasive pad, scouring
powder, or solvent such as alcohol or benzine, as these may damage the
finish of your computer. You can use canned compressed air specifically for
computers to remove dust.

❑ If a solid object falls onto the computer or a liquid leaks into the computer,

immediately turn off and unplug the computer. It is best to have the
computer checked by qualified personnel before you use it again.

❑ Avoid rubbing the LCD screen as this can damage the screen. Use a soft, dry

cloth to wipe the LCD screen or canned compressed air.

❑ Always disconnect the power cord before cleaning the computer.

Handling the LCD Screen

❑ Direct sunlight can damage the LCD. Be careful when using the computer

near a window.

❑ Do not scratch the LCD or exert pressure on it. This can cause a malfunction.
❑ Using the computer in low temperature conditions may produce a residual

image on the screen. This is not a malfunction. When the computer returns to
normal temperature, the screen returns to normal.

❑ The screen becomes warm during operation. This is normal and does not

indicate a malfunction.

❑ The LCD is manufactured using high-precision technology. You may,

however, see tiny black points and/or bright points (red, blue, or green) that
continuously appear on the LCD. This is a normal result of the
manufacturing process and does not indicate a malfunction.

59

VAIO® Computer Quick Start

60

Troubleshooting

This section describes how to solve some basic problems you may
encounter when using your computer. For more troubleshooting topics
refer to the VAIO® Computer User Guide. Many problems have simple
solutions, so refer to these sources before you contact Sony Computing
Support (http://www.sony.com/pcsupport).

❑ Troubleshooting Your Computer (Windows XP)
❑ Troubleshooting Your Computer (Windows 2000)
❑ Support Options

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VAIO® Computer Quick Start

Troubleshooting Your Computer (Windows XP)

What do I do if my computer won’t start?

❑ Make sure the computer is securely plugged into a power source and turned

on. Make sure the power indicator shows the power is on.

❑ Make sure the battery is inserted properly and charged.
❑ Make sure the floppy disk drive (if applicable) is empty.
❑ If the computer is plugged into a power strip or uninterruptible power supply

(UPS), make sure the power strip or UPS is turned on and working.

❑ If you are using an external display, make sure it is plugged into a power

source and turned on. Make sure the brightness and contrast controls are
adjusted correctly. See the guide that came with your display for details.

❑ Disconnect the AC adapter and remove the battery. Wait one minute.

Reattach the AC adapter and reinsert the battery. Turn on the power.

❑ Condensation may cause the computer to malfunction. If this occurs, do not

use the computer for at least one hour.

❑ If the computer still does not turn on, follow these steps:

1 Unplug the power cord and remove the battery.
2 Use a thin, straight object (such as a paper clip) to press the reset button

on the bottom of the computer. For location information, see “Locating
Controls and Ports.”

3 Reinsert the power cord and the battery.
4 Turn on the computer.

What do I do if a BIOS error appears when my computer starts?

If the message “Press <F1> to resume, <F2> to setup” appears at the bottom of
the screen, follow these steps:

1 Press the F2 key. The BIOS Setup menu appears.

2 Set the date (month/day/year). Press Enter.

3 Press the Down Arrow key to select System Time, and then set the time

(hour: minute: second). Press Enter.

62

Troubleshooting Your Computer (Windows XP)

4 Press the Right Arrow key to select the Exit tab, and then press the

Down Arrow key to select Get Default Values. The message Load
default values for all SETUP items appears.

5 Press Enter. The Setup Confirmation window appears.

6 Select Yes , and press Enter.

7 Select Exit (Save Changes), and press Enter. The Setup Confirmation

window appears again.

8 Select Yes , and press Enter. The computer restarts.

✍ If this occurs on a regular basis, contact Sony Computing Support

(http://www.sony.com/pcsupport).

What do I do if the message “Operating system not found” appears when my
computer starts, and why won’t Windows start?

❑ Make sure the computer does not have a “non-bootable” floppy disk in the

floppy disk drive (if applicable).

❑ If a non-bootable floppy disk is in the drive:

1 Remove the floppy disk.
2 Restart the computer and confirm that the Microsoft® Windows®

operating system starts properly.

❑ If Windows still does not start, follow these steps to initialize the BIOS:

1 If there is a disk in the floppy disk drive, then remove it.
2 Turn off the computer.
3 Remove any peripheral devices connected to the computer.
4 Restart the computer.
5 Press the F2 key when the Sony logo appears. The BIOS Setup window

appears.

6 Press the Right Arrow key to select the Exit menu.
7 Press the Down Arrow key to select Get Default Values. The

message Load default values for all SETUP items appears.

8 Press Enter. The Setup Confirmation window appears.

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VAIO® Computer Quick Start

9 Select Ye s, and press Enter.
10 Select Exit (Save Changes), and press Enter. The Setup Confirmation

window appears again.

11 Select Yes , and press Enter. The computer restarts.

Why does my computer stop responding? Why can’t I turn off my computer?

It is best to turn off your computer using the Turn Off Computer option on the
Microsoft® Windows® Start menu, located on the taskbar. Using other methods,
including those listed below, may result in loss of unsaved data.

❑ Click Start on the Windows® taskbar, select Turn Off Computer, and then

click Tur n O ff.

❑ If your computer does not turn off, press the Ctrl+Alt+Delete keys

simultaneously. When the Windows Task Manager dialog box appears,
click Tur n O ff from the Shut Down menu.

❑ If your computer still does not turn off, press and hold the power button or

slide and hold the power switch until the computer turns off.

❑ If your computer stops responding while playing a CD or DVD, press the

Ctrl+Alt+Delete keys simultaneously. You can turn off the computer from
the Windows Task Manager.

✍ Pressing the Ctrl+Alt+Delete keys simultaneously or turning off the computer with the

power button or switch may cause loss of data.

❑ Remove the AC adapter and battery.

Why won’t my computer enter Standby or Hibernate mode?

Your computer may become unstable if the operating mode is changed before the
computer completely enters Standby or Hibernate.

To restore the computer to normal operating stability:

1 Close all open programs.

2 Restart the computer. Follow these steps:

1 Press the Windows key .
2 Press U.

64

Troubleshooting Your Computer (Windows XP)

3 Press R to select restart.

3 If the computer does not restart, follow these steps:

1 Press the Ctrl+Alt+Delete keys simultaneously. The Windows Task

Manager window appears.

2 Press and release Alt to highlight the menu bar, and press the Right

Arrow key to select Shut Down.
3 Press Enter.
4 Press R to select restart.

4 If this procedure does not work, press and hold the power button or slide and

hold the power switch until the computer turns off.

Why is the sound of my computer’s fan so loud?

The computer’s fan may be running at a high speed to cool the CPU. By lowering
the CPU speed, you also lower the speed and noise level of the computer’s fan. If
your computer comes with the PowerPanel™ utility

1

, use it to lower the CPU
speed. If your computer does not come with the PowerPanel utility, use the power
schemes to lower the CPU speed.

To lower the CPU fan speed using the PowerPanel utility:

1 On the Windows® taskbar, right-click either the CPU icon .

2 Select Edit/Create Profiles. The AC Power Profile Editor window

appears.

3 Double-click System to open the System submenu if it is not already open.

4 Double-click CPU Fan Control, and select Level 1 Quiet.

5 Restart your computer.

✍ See PowerPanel Help for more information.

To lower the CPU speed using the power schemes:

1 Available on selected models.

65

VAIO® Computer Quick Start

1 Click Start on the Windows® taskbar, and click Control Panel.

2 Click Performance and Maintenance, and click Power Options. The

Power Options Properties window appears.

3 Select Portable/Laptop in the Power schemes box.

4 Click Apply.

5 Click OK.

Why does the System Properties dialog box display a slower CPU speed than
the maximum?

This is normal. Because your computer’s CPU utilizes a type of CPU speed
controlling technology for power conservation purposes, System Properties may
display the CPU’s current speed instead of the maximum speed.

Why don’t my changes appear on the computer screen (LCD)?

You may need to refresh the computer screen. Press and hold the Windows key

, and press D twice.

66

Troubleshooting Your Computer (Windows 2000)

Troubleshooting Your Computer (Windows 2000)

What do I do if my computer won’t start?

❑ Make sure the computer is securely plugged into a power source and turned

on. Make sure the power indicator shows the power is on.

❑ Make sure the battery is inserted properly and charged.
❑ Make sure the floppy disk drive (if applicable) is empty.
❑ If the computer is plugged into a power strip or uninterruptible power supply

(UPS), make sure the power strip or UPS is turned on and working.

❑ If you are using an external display, make sure it is plugged into a power

source and turned on. Make sure the brightness and contrast controls are
adjusted correctly. See the guide that came with your display for details.

❑ Disconnect the AC adapter and remove the battery. Wait one minute.

Reattach the AC adapter and reinsert the battery. Turn on the power.

❑ Condensation may cause the computer to malfunction. If this occurs, do not

use the computer for at least one hour.

❑ If the computer still does not turn on, follow these steps:

1 Unplug the power cord and remove the battery.
2 (For models with a reset button) Use a thin, straight object (such as a

paper clip) to press the reset button.

3 Reinsert the power cord and the battery.
4 Turn on the computer.

What do I do if a BIOS error appears when my computer starts?

If the message “Press <F1> to resume, <F2> to setup” appears at the bottom of
the screen, follow these steps:

1 Press the F2 key. The BIOS Setup menu appears.

2 Set the date (month/day/year). Press Enter.

3 Press the Down Arrow key to select System Time, and then set the time

(hour: minute: second). Press Enter.

67

VAIO® Computer Quick Start

4 Press the Right Arrow key to select the Exit tab, and then press the

Down Arrow key to select Get Default Values. The message Load
default values for all SETUP items appears.

5 Press Enter. The Setup Confirmation window appears.

6 Select Ye s, and press Enter.

7 Select Exit (Save Changes), and press Enter. The Setup Confirmation

window appears again.

8 Select Ye s, and press Enter. The computer restarts.

✍ If this occurs on a regular basis, contact Sony Computing Support

(http://www.sony.com/pcsupport).

What do I do if the message, “Operating system not found” appears when my
computer starts, and why won’t Windows start?

❑ Make sure the computer does not have a “non-bootable” floppy disk in the

floppy disk drive (if applicable).

❑ If a non-bootable floppy disk is in the drive:

1 Remove the floppy disk.
2 Restart the computer and confirm that the Microsoft® Windows®

operating system starts properly.

❑ If Windows still does not start, follow these steps to initialize the BIOS:

1 If there is a disk in the floppy disk drive, then remove it.
2 Turn off the computer.
3 Remove any peripheral devices connected to the computer.
4 Restart the computer.
5 Press the F2 key when the Sony logo appears. The BIOS Setup window

appears.

6 Press the Right Arrow key to select the Exit menu.
7 Press the Down Arrow key to select Get Default Values. The

message Load default values for all SETUP items appears.

8 Press Enter. The Setup Confirmation window appears.

68

Troubleshooting Your Computer (Windows 2000)

9 Select Yes , and press Enter.
10 Select Exit (Save Changes), and press Enter. The Setup Confirmation

window appears again.

11 Select Yes , and press Enter. The computer restarts.

The System Recovery CD restores your computer to its original state, so user
data and applications will be lost.

Why does my computer stop responding? Why can’t I turn off my computer?

It is best to turn off your computer using the Turn Off Computer option on the
Microsoft® Windows® Start menu, located on the taskbar. Using other methods,
including those listed below, may result in loss of unsaved data.

❑ Click Start on the Windows® taskbar, and select Shut Down. When the

Shut Down Windows window appears, make sure Shut down is selected,
and click OK.

❑ If your computer does not turn off, press the Ctrl+Alt+Delete keys

simultaneously. When the Windows Security dialog box appears, click
Shut Down, and select Shut Down again from the Shut Down Windows
window.

❑ If your computer still does not turn off, press and hold the power button or

slide and hold the power switch until the computer shuts down.

❑ If your computer stops responding while playing a CD or DVD, press the

Ctrl+Alt+Delete keys simultaneously. You can turn off the computer from
the Windows Security dialog box.

✍ Pressing the Ctrl+Alt+Delete keys simultaneously or turning off the computer with the

power button or switch may cause loss of data.

❑ Remove the AC adapter and battery.

Why won’t my computer enter Standby or Hibernate mode?

Your computer may become unstable if the operating mode is changed before the
computer completely enters Standby or Hibernate.

To restore the computer to normal operating stability:

69

VAIO® Computer Quick Start

1 Close all open programs.

2 Restart the computer. Follow these steps:

1 Press the Windows key .
2 Press U.
3 Press R to select restart.
4 Press Enter.

3 If the computer does not restart, follow these steps:

1 Press the Ctrl+Alt+Delete keys simultaneously. The Windows

Security dialog box appears.
2 Press the Right Arrow key to select Shut Down.
3 Press Enter.
4 Press R to select restart.
5 Press Enter.

4 If this procedure does not work, press and hold the power button or slide and

hold the power switch until the computer shuts down.

Why don’t my changes appear on the computer screen (LCD)?

You may need to refresh the computer screen. Press and hold the Windows key

, and press D twice.

70

Support Options

Support Options

If you have questions about your computer or the preinstalled programs, refer to
the following sources for answers in the sequence listed below.

1 VAIO® Computer User Guide

The on-screen VAIO® Computer User Guide and the printed VAIO®
Computer Quick Start provide information on how to maximize your
computer capabilities and solve common problems.

2 Program Guides and Help Files

The preinstalled programs on your computer may come with individual
help guides. These guides are stored on the hard disk as on-screen Help
files. You can find the Help files from the Help menu under the specific
program.

3 Operating System Online Support

Your computer comes preinstalled with a Microsoft® Windows®
operating system. For operating system support, you can visit Microsoft®
customer support at: http://support.microsoft.com/directory/.

4 VAIO Support Agent

You can find VAIO Support Agent by clicking Start and All Programs
(Programs for Windows® 2000) and VAIO Support and VAIO Support
Agent. Using advanced diagnostic technology, Sony’s VAIO Support
Agent runs scheduled protections of your programs, network settings, and
other important program settings. When your program is protected, you
can use VAIO Support Agent to repair program problems by restoring the
program to any of the previously protected states.

5 Sony Computing Support

This service provides instant access to information on commonly
encountered problems. Type a description of the problem and the
Knowledge Database searches for the corresponding solutions online.
You can visit Sony Computing Support at:
http://www.sony.com/pcsupport.

71

VAIO® Computer Quick Start

72

Index

A

AC adapter 26

connecting 28

applications

software programs

B

battery

charging
indicator 19
port 20
UNLOCK/LOCK latch 23

brightness control 29
buttons

left
power 19
right 19

26

19

C

caps lock 19
complete recovery 55
computer

cables

58

care 57
cleaning 59
controls and connectors 19
LCD screen 59
online support 71
specifications 16
specifications (online) 33
storage 58
troubleshooting 62, 67
turning off 36

52

turning on 26
unpacking 16
updates 33, 34

connecting

dial-up

34

controls 19

brightness 29

creating

Recovery Media Kit

45

D

DC IN port 20
dial-up connection 34

E

Electronic Flyer 33, 34
Energy Star 5
Ethernet

port

21

removing protective tab 22

F

F10

recovery

faxes

laws governing

49

11

H

handling the LCD screen 59
hard disk drive

indicator

hard drive recovery 41
headphone jack 20
help 32, 61

19

73

VAIO® Computer Quick Start

I

i.LINK port 20
indicators

battery

19

caps lock 19
hard disk drive 19
Memory Stick media 19
num lock 19
power 19
scroll lock 19
Wireless LAN 19

input devices 9
interference 9
Internet connection 34

J

jacks

headphone
microphone 20
modem 21

20

K

keyboard 19

L

LCD screen

handling
locating 19

59

M

maintenance 59
manual 32
Memory Stick media

indicator
slot 21

microphone jack 20
modem

jack
laws governing 11

Monitor (VGA) port 20

19, 21

21

N

network connector 21

num lock 19

O

online support 71
online user guide 32
ordering

Recovery Media Kit

output devices 9

P

partition

recovery

PC Card slot 20
phone

laws governing

ports

battery
DC IN 20
i.LINK 20
USB 20, 21
VGA (monitor) 20

power

indicator light

power source 26
power switch 29
programs

locating
recovering 52

51

11

20

19

40

R

radio interference 9
recovering 52

applications 52
complete system 55
drive C 50
drive C and D 51
recovery partition 51
software programs 52
Windows System Restore 49

Recovery Media Kit 41

CDs 44

47

74

Index

creating
DVDs 44
ordering 47

recovery partition 51
Recovery Wizard

starting

regulatory information 8
reset button 23

45

48

S

scroll lock indicator 19
shutting down computer 36
software

locating
recovering 52

software programs 52

applications 52
speakers 19
specifications 16
specifications (online) 33
starting

Recovery Wizard
starting computer 26
startup problems 37
support

Sony
switch

power

40

48

61

19

T

technical support 61
telephone line jack 21
touchpad 19

using 29
troubleshooting 62, 67

startup 37
turning off computer 36
turning on computer 26
TV

interference

9

U

UNLOCK/LOCK latch 23
unpacking the computer 16
updates 33, 34
USB port 20, 21
user guide 32

W

Windows System Restore 49
Wireless LAN

indicator
switch 19

19

75

http://www.sony.com/vaio

Printed in USA © 2003 Sony Electronics Inc. 4-676-768-01