Sony Xperia Z2, D6502, D6503, D6543, L50w Troubleshooting Guide

1285-2555 Rev 4

Sony Mobile Communications AB – Company Internal

Troubleshooting Guide

D6502, D6503, D6543, L50w

Xperia

TM

Z2

- mechanical -

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Sony Ericsson Mobile Communications AB – Company Internal

2(49)

Troubleshooting Guide (mech)

CONTENTS

1 Problem Areas ................................................................................ 4

1.1 Power .................................................................................................... 4

1.1.1 Will not power on or will switch off randomly ........................................... 4

1.2 Keyboard & Switch............................................................................... 6

1.2.1 Back, Home and Multitask Keys ................................................................. 6

1.2.2 Volume Key .................................................................................................. 6

1.2.3 On/Off Key .................................................................................................... 7

1.2.4 Camera Key .................................................................................................. 8

1.3 Touch Screen ....................................................................................... 9

1.3.1 Touch Screen malfunction .......................................................................... 9

1.4 Display ................................................................................................ 10

1.4.1 Graphics & Illumination ............................................................................ 10

1.5 LED/Illumination ................................................................................. 12

1.5.1 LED/Illumination ........................................................................................ 12

1.6 Speaker / Stereo Speaker .................................................................. 13

1.6.1 Bottom Speaker ......................................................................................... 13

1.6.2 Top Speaker ............................................................................................... 14

1.7 Earphone ............................................................................................ 15

1.7.1 Ear Speaker ................................................................................................ 15

1.8 Microphone ......................................................................................... 16

1.8.1 Primary Microphone .................................................................................. 16

1.8.2 Secondary Microphone ............................................................................. 18

1.9 Vibrator ............................................................................................... 19

1.9.1 Vibrator not generating alerts .................................................................. 19

1.10 Camera ................................................................................................ 20

1.10.1 Main Camera .............................................................................................. 20

1.10.2 Secondary Camera defects ....................................................................... 21

1.11 Flash LED ........................................................................................... 22

1.11.1 Flash LED not flashing .............................................................................. 22

1.12 Antenna Switching ............................................................................. 23

1.12.1 Antenna Switching fails ............................................................................ 23

1.13 Bluetooth and WLAN ......................................................................... 24

1.13.1 Bluetooth or WLAN connection failure .................................................... 24

1.14 NFC ..................................................................................................... 25

1.14.1 NFC malfunctions ...................................................................................... 25

1.15 GPS ..................................................................................................... 26

1.15.1 GPS malfunctions ...................................................................................... 26

1.16 Compass ............................................................................................. 27

1.16.1 Compass fails ............................................................................................ 27

1.17 Accelerometer .................................................................................... 28

1.17.1 Accelerometer test fails ............................................................................ 28

1.18 Gyroscope .......................................................................................... 28

1285-2555 Rev 4

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