Sony ICS-SP30 User Manual

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ICS-SP30

User Guide

Enseo, Inc.

401 International Parkway Suite 100 Richardson, Texas 75081

www.Enseo.com

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Introduction

The ICS-SP30 is a professional tri-band tuner providing 8VSB, QAM and NTSC tuner function for internal connection to a line of Sony Professional LCD and Plasma displays. The ICS-SP30 includes support for Pro:Idiom™ decoding on lodging systems sup porting this encryption technology.

This document outlines the installation, set up and operation of the ICS-SP30. For questions or to check for updated information on this product, please check www.sony.com/support information.

Table of Contents

Hardware / Setup

Shipped Components Setting up the ICS-SP30 / Connections Powering On

Menus / Configuration

General Operations

- Remote Control Functionality

- Navigating Menus

Set Up Menu

- Channel Options

- Switch-On Options

- On-Screen Display Options

- Control Options

- Captioning Options

- V-Chip Options

- Service Options

- Exit

User Menu

- Captioning

- Digital Captioning Mode

- Analog Captioning Mode

- Sleep Timer

- SAP

- Source

- Picture Format

- V-Chip Options

- Exit

Operation

General Operation

- Lodging Mode

- Stand-Alone Mode

Troubleshooting / FAQ Technical Specifications FCC Statement & Acknowledgement

for more

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Hardware Setup

Supplied Accessories

(Images not to scale)

ICS-SP30 Card Card Adapter

HDMI Cable

Notes: Compatible Displays

The ICS-SP30 card is compatible with the following Sony Displays: KLH-W26

KLH-W32 FWD-40LX1 FWD-32LX2 FWD-40LX2 FWD-50PX2 FWD-42PX2

DVI-HDCP Displays Some Sony Displays require an HDMI to DVI adapter and audio adapter cable for audio (not supplied) and may require a longer HDMI cable than the 12” cable supplied (PX2 models). These include: FWD-40LX1 FWD-42PX2 FWD-50PX2 FWD-50PX3

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Setting Up the ICS-SP30 / Making Connections

The ICS-SP30 is designed to function with Sony Professional LCD and Plasma displays which may differ in input types and connection configuration. For questions on connections and specifications on specific Sony displays, consult www.sony.com/support.

Installing Card

Step 1 – Remove power cord from the display to ensure power is off. Remove any populated cards in slot 1 and/or slot 2 (if any). There may be a cover

over slot 2. Remove the middle rail guide by removing screw between two card slots

Step 2 – If inserting the ICS-SP30 into a KLH display, skip to step 3.

For other displays, attach card extender to left side of the ICS-SP30 and tighten. The finished card should look like image at right

Step 3 – Carefully insert the ICS-SP30 card into the card slot. Do not allow components to come into contact with edges of the card slot. Note: S-Video input should be on the top edge of the card as it is inserted. DO NOT FORCE CARD When card is completely inserted, it should fit into the two internal connectors, and then the thumb screws can be tightened.

Step 4 – Attach the HDMI cable to HDMI Out on the ICS-SP30

(Note: there is a required external HDMI cable from the ICS-SP30 to the digital input of the display – This is based upon strict requirements for HD tuners in

hospitality) Step 5 – Attach COAX cable to RF input Step 6 – Attach RJ12 data cable from PPV Provider box to the PPV CNTL input Step 7 – Plug power into the Sony Display and using the PPV Provider remote, press

Power button The unit is now configured for hospitality mode with the PPV Provider.

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Menus / Configuration

Stand Alone vs. Lodging Mode

The ICS-SP30 is designed to operate in a Pay-Per-View environment, connected to a lodging system that uses protocols and commands to control the display and tuner. The ICS-SP30 may also be able to operate in a Stand Alone mode to provide basic TV tuning for the Sony Display.

When the ICS-SP30 is connected to a compatible lodging system, the ICS-SP30 will automatically recognize the lodging system and respond to the PPV commander. In Lodging Mode, the control buttons and IR commands from the Sony remote will not control the display and tuner.

Supported Remote Controls

The ICS-SP30 is designed to function with the remote control that shipped with the Sony display. Because of differences in the display remotes, in which not all remotes have the same available buttons, some remotes may have limited functionality with the display remote. In such case, a standard Sony TV remote or universal remote (such as Sony RM-EZ2) using Sony IR commands can control the ICS-SP30 in Stand-Alone Mode.

Navigating Menus The menus in the operation of the ICS-SP30 have been designed to use the Left, Right, Up,

Down buttons for most functions. To return to a previous menu, pressing the Left button

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Stand-Alone Set Up Menu

The ICS-SP30 set up process includes a sequence of numbers pressed on the Sony remote to access the set up menus. With the display and ICS-SP30 powered on press the following in sequence. (note: when pressing buttons, press the buttons to be sure the system receives the code.

Setup Menu code: Up Right Left Mute

If a button is pressed in error, press the Down arrow to clear the code entries. In the lodging environment a different remote or function may be enabled to provide additional security.

Image 1 – Setup Menu

Navigating Menus

Most menus and submenus are navigated using the UP / DOWN / RIGHT / LEFT arrows on the remote control. To enter a menu, press the RIGHT button.

To enter an item in a sub menu, the ENTER button can be pressed or the LEFT arrow button can be pressed to exit a entry field and store the setting.

Some sub-menus require specific characters and onscreen instructions will be provided in such cases.

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Channel Options

The ICS-SP30 supports analog and digital channels from cable or over-the-air sources. Note:

Air – To receive over-the-air channels, an antenna and additional equipment may be required Cable – Digital cable channels may not be accessible if conditional access or subscriptions are

required

Image 2 – Channel Options Menu

Tuning Mode

Option is either Air (Over-The-Air) or Cable. This setting can be changed using RIGHT arrow button to enter the setting and using UP or DOWN select either Air or Cable. To save the setting, press the LEFT arrow button.

Edit Channel List

A submenu with functions to add, delete and manage information regarding channels

Clear Channel List

Used to delete the stored channel list programming

Auto Channel Install

Used to scan and install channels

Digital Channel Search

Used to search for digital channels available. Note, these channels will not be automatically entered into the channel lineup. Digital channels require entry management on the Edit Channel List menu.

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Edit Channel List Submenu

This submenu allows for manual add, delete and management functions of channels.

Image 3 – Edit Channel Submenu

Channel Using remote, enter the number of the channel to manage, or to setup the Startup Channel, select Startup Channel

The Startup Channel is a feature to have a specific channel tuned as the default whenever the TV turns on. The Startup Channel may also be an AV Input in the case where an external media device is used for the PPV system.

A Startup Channel does not need to be a channel that is in the channel ring. Include in List

This function allows a channel to be removed from the Channel Ring (available channels) without losing stored data. Select Yes to include / No to exclude

Type

Selection options include:

Analog – Analog NTSC Channels from 1-127 Digital – Digital Channels – Select Digital to remap the digital QAM or 8VSB channel to

an analog channel number A/V Input – Provide access to TV A/V Inputs through remapping the input to an analog

channel number (Note: A/V Input remapping may not function with all PPV providers. For details on using

A/V Inputs while in Lodging Mode, consult the section on A/V Input mapping)

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Note: Depending on the selection type, the menu options will change for the Channel List menu

Analog Type Selection

The options for an analog channel include a customized Label for the channel, Addition of a thumbnail logo for the channel and selection of audio/video options for the channel.

Digital Type Selection

Browse Digital Channels Available for scanning through digital channels after they have been scanned using the Digital Channel Search function from the Channel Options Menu.

Note: To browse the digital channels, a standard Sony TV remote, with CH+ / CH- buttons is required. The remotes provided with the FWD and KLH model displays do not include CH+ / CH- buttons and cannot browse the scanned digital channels.

Selection Method

Allows choice of Virtual or Direct Selection

Digital Channel This section provides for the entry of the Channel Primary digits and Sub (Program) digits for the known digital channel

Label Entry using UP / DOWN arrow buttons to enter a text label for the channel

(Note: PPV systems may not use the label setting in the ICS-SP30 and instead use own label method. Confirm with your PPV provider if label information will be used)

Image 5 – Analog Channel Settings

Image 6 – Digital Channel Options

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Logo

Selectable menu of graphical logos for adding a visual thumbnail for many popular TV channels

(Note: PPV systems may not use the logo setting in the ICS-SP30 and instead use own logo method. Confirm with your PPV provider if label information will be used)

Usage

Selection of Audio and Video (default), Audio only for music channels/inputs or video only for video only usage.

Allow Online Remapping

Note: Not all PPV systems allow Online remapping. Please consult Enseo at 972-234-2513 to ensure your system is supported.

NOTE: Lodging System Requirements for Channel Re-mapping (1) The Lodging System MUST NOT explicitly ‘delete’ the channel (2) The Lodging System MUST NOT add ‘installation data’ for the channel (3) The Lodging System MUST use an ‘Analog Channel Tune’ command to access the re-mapped channel.

This setting is used for Lodging Mode to allow remapping of a Digital Channel or AV Input to exist in a controlled hospitality system. Select YES to have the settings for the channel specified maintain the mapped information.

Note: Analog tune commands are the only tune commands that can be re-mapped. If your PPV provider does not use analog tune commands they will need to implement them before this function will work.

Note: Before this function is used the PPV provider must be consulted due to differences in command structures between PPV providers, the necessity to include the re-mapped channel in the ring, and other proprietary concerns.

Image 7 – Logo Options

Image 8 – Online Remapping Selection

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Switch-On Options Menu

This menu provides options for setting up default settings for when the display first turns on. These settings are particularly useful in a lodging environment to be sure the display starts on the Startup Channel and to pre-define volume, screen format and other settings.

Image 9 – Switch-On Options Menu

Channel

Allows for the configuration of a default channel:

None – Allows PPV system to define startup channel Startup Channel – Uses the information configured for Startup Channel o n Edit Channel

Submenu. This may include an A/V Input

Restore – Returns the TV to the last channel tuned prior to turning off by user Volume

Set the numeric value from 0 to 99 that you would like to be used as the default volume level for the display.

Picture Format

Select between different formats for the screen and content presented. Options include:

Native This setting will show the aspect ratio of the source material. 4:3 NSTC images will be shown with side bars

Widescreen This setting will fill the screen with the image by stretching the image (if necessary) to create a 16:9 image.

Power

Select the behavior for the ICS-SP30 when AC power is lost and restored. Settings include:

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Standby – Return to a standby mode if power is lost or on first plug in Force On – Turn on TV and Tuner if power is lost or on first plug in

(Note: Force On mode may cause TV to turn on in lodging environment following power outage)

ON Æ OFF Hold Off Timer

This setting allows for a selectable period of time where the ICS-SP30 will ignore additional IR button presses during a power off process. This feature is used when guests may have situations where extra IR presses are causing undesirable interactio n.

OFF Æ ON This setting allows for a selectable period of time where the ICS-SP30 will ignore additional IR button presses during a power on process.

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On-Screen Display Options

The On-Screen Display Options settings provide for customization and set up of OSD options.

Image 10 – On-Screen Display Options Menu

Show Volume Indicator

This menu item is a Yes/No selection for whether a visual representation on the volume adjustment should be shown on the screen when the user uses the volume up or down on the remote.

Use 3-Digit Entry

This menu item is a Yes/No selection for support of 3-digit numbers for channels over 99 and digital channels that may use a sub-digit

Show Channel Guide

This menu item is a Yes/No selection for whether a channel guide is active for the user to see the available channels on the display.

Channel Guide content is generated by the analog channel numbers and text labels for each channel.

Channel Banner Contents

This menu item allows the selection of the content available on the display banner. Selections include:

Show number: The channel number Show Label: The text label for a channel Show Logo: The select graphic if any

Use the 0 button when selecting or deselecting an option on this sub-menu.

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Welcome Message Options

This menu item provides for a way to have a welcome message shown on the display.

Show Message (Yes/No) Line 1: First line of text Line 2: Second line of text Note: If show message is yes And there is nothing in line one Or two, the welcome message Will display “Acquiring Channel”.

Control Options

Image 11 – Welcome Message Submenu

This setup section provides system level settings for the tuner card.

Image 12 – Control Options Menu

ESP (Energy Savings Protection)

This menu item allow for a setting of a default time off to protect against a TV being left on when a guest leaves a room without turning off the TV. The mode can be set On or Off, and the hours of inactivity until it turns itself off can be 1 to 9 hours.

Source Menu Item

This menu item is a Yes/No selection and allows control over whether a user, through the user menu, has access to input selection.

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Picture Format Menu Item

This menu item is a Yes/No selection and allows control over whether a user, through the user menu, has access to change the Image Format (widescreen or native).

Minimum Volume

Set the available minimum volume from 0 to 99

Maximum Volume

Sets the available maximum volume from 0 to 99

Setup Key Sequence

Provides a method for changing the key button sequence used to access set up features. If these are changed, make sure to write down the keys. Failing to record these would

require re-cloning an entire system to restore the set up key sequence.

A key press sequence of up to eight buttons can be defined. These keys are more than numeric keys and adds to the security for a system.

Image 13 – Setup Key Sequence Submenu

Orbit Options

This submenu provides options available on Sony Plasma monitors to allow selection of orbit by channel. Orbit is a feature in the Sony Plasma monitors to reduce the potential for image retention from certain static images.

Sub-menu Options Include

Size

– This is the size of the orbit (how large of an area to shift the display image).

Options include: Small, Medium and Large

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Cycle Time – This is the duration of time to complete a full shift of the image through orbit (includes shifts UP, RIGHT, DOWN, AND LEFT to complete an orbit).

The selection options for Cycle Time are: 10-seconds, 30-seconds, 60seconds, and 5 minutes.

Image 15 – Select Channels

PPV Terminal Options

This submenu provides options for specific hospitality configuration requirements, including:

Terminal Controls Volume Default is YES for the lodging terminal device to control the volume. In some specific installations, this may need to be set to NO for the ICS-SP30 to control the volume adjustment independent of the lodging system.

Terminal Controls Sleep Default is YES for the lodging terminal device to control the command settings for the Sleep Mode. In some specific installations, this may need to be set to NO for the ICSSP30 to directly manage the Sleep Mode independent of the lodging system.

Terminal Controls CC Default is YES for the lodging terminal device to control the settings for Closed Captioning. In some specific installations, this may need to be set to NO for the ICSSP30 to control directly manage the Closed Captioning functions independent of the lodging system.

Auxiliary Control Options

This submenu provides setting for Baud Rate of communications over the service port. Baud rate of the serial communications port can be adjusted with fixed values from 1200 to 115200.

Note: The shorter the selected cycle time, the more noticeable the orbit function will be to the user/viewer.

Select Channels

allows selection/de-selection of specific channels to implement orbit on.

Channels must be setup and made available in the channel ring prior to identifying them for use with the orbit function.

Text labels in this section are available if the label information is entered in the edit channel (Page 8).

– This selection area

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Captioning Setup

This submenu is used to control the default values for the Closed Captioning function on the tuner.

Image 16 – Captioning Options Menu

Restore User Setting This setting allows for the selection of allowing user settings for CC to be stored between power cycles, or to always use a default setting on power on. Select NO to override the previous user CC setting on power on (using the default settings), or select YES to allow the previous user setting to be used on the next power on.

Captioning This setting allows three options for Closed Captioning at the default power on status. ON – Closed Captioning will be set to ON at power on ON WHEN MUTED – This setting will have the ICS-SP30 display Closed Captioning content when the user Mutes volume.

OFF – This setting has the Closed Captioning set to OFF as the default

Digital Captioning Mode This setting allows the selection of the CC mode to be used for the Digital Channels

Analog Captioning Mode This setting allows the selection of the CC mode to be used for the Analog Channels

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V-Chip Setup

This submenu sets up default options for the V-Chip settings.

Image 17 – V-Chip Options Menu

Restore User Setting This setting allows for the selection of allowing user settings for V-Chip to be stored between power cycles, or to always use a default setting on power on. Select NO to override the previous user V-Chip setting on power on, or select YES to allow the previous user setting to be used on the next power on.

V-Chip Menu Item This setting controls whether the user has access to the V-Chip selection and settings. Selecting YES will allow the V-Chip menu item to appear on the user menu. Selecting NO will cause the V-Chip settings to no be user accessible and they will not appea r on the user menu.

Reset Access Code This is an open setting to allow for the reset of the code. In set up mode, this code can be overwritten without knowing the previous code. This is useful incase the previous user forgot the code. The code will be reset to the default code of 0000

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Default Limits This section allow for various default values to be set for the tuner.

Image 18 – V-Chip Default Limit Submenu

TV-G = General Audience TV-PG = Parental Guidance Suggested

Image 19 – V-Chip TV Ratings

Enable V-Chip This setting is a YES/NO selection. By setting YES, the default V-Chip settings will be active when the ICS-SP30 starts up. Selecting NO disables the V-Chip settings.

Select TV Ratings This matrix allows for allowing or restricting various settings, including the TV industry Parental Guide ratings, and new specific ratings:

TV-Y = All Children TV-Y7 = Directed to Older Children TV-14 = Parents Strongly Cautioned TV-MA = Mutual Audience Only FV = Fantasy Violence (cartoons)

V = Violence S = Sexual Situations L = Language D = Suggestive Dialog

Use the arrow keys to highlight a box in the matrix and then use the 0 button on the remote is used to toggle between selections. When finished, move to the OK box and press 0 to save settings and exit.

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Image 20 – V-Chip Movie Ratings

Image 21 – V-Chip Reset Function

Select Movie Ratings This menu allows for the authorization or exclusion of content based on the Movie Rating system.

G = Children and Family PG = Parental Guidance Suggested PG-13 = Parental Guidance – Special Guidance to children under 13 R = Restricted. No one under 17 without an adult NC-17 = No children under 17 X = Adult content / Adults only Not Rated = Some films are not rated and other content is beyond NC-17 and withdrawn before rating..

Change Access Code The V-Chip Access Code can be set through the set up process using this function.

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Service Menu

The HD tuner is an advanced media device with the ability of communicating through an RF network to maintain updated firmware and control. The features outlined below are advanced functions designed for an integrated RF system.

This menu area is used to set up parameters for servicing the tuner or performing service functions.

Image 22 – Service Options Menu

Update Channel This feature is used for setting a channel to perform firmware updates. Using the nume ric keys on the remote, enter the channel that has been identified by your system administrator for firmware updates.

Allow Update Searching This YES / NO selection either allows or prohibits the display from searching for an update channel for firmware updates. Having this selected as YES will allow updates when the Update Channel needs to be changed for some reason, and eliminates the need for setting up the update channel at installation.

Start Firmware Update To manually initiate a firmware update, press the Right arrow button on the remote from this menu line. NOTE: By selecting this item, the tuner will immediately begin the

firmware update process and reboot when complete.

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Note: During a firmware update, the Display MUST NOT be unplugged or turned off. Doing so while firmware is being downloaded and upgraded on the device could damage the unit and make it unusable.

If the firmware update was initiated by mistake, it will time out after 3 to 5 minutes.

Start Settings Update To manually initiate a Clone Setting update, press the Right arrow button on the remote from this menu line. NOTE: By selecting this item, the tuner will immediately begin

the process of downloading and storing settings stored on the Enseo Galileo System Server.

Restore Factory Settings

This function allows the tuner to be reset to the factory settings. Changes, channel lineup programming and other setup customizations will be lost and the tuner will return to factory settings.

Read TV Settings This function initiates a Read command in the ICS-SP30 to read the settings values in the TV. This is used to collect Clone data for a System Clone through the Enseo Galileo System Server.

Show Status This menu item will activate a status window showing important information about the display, tuner, firmware versions and other diagnostic data.

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USER MENU

User menus are accessed using either the lodging remote provided in the hotel room, or the remote supplied with the display. These menus are available to users to enjoy the features of the tuner and display. Only a few control functions are available through the user menus.

Image 23 – User Menu

Captioning This feature allows the selection of OFF / ON and On When Muted, Using the arrow buttons highlight the desired setting and then press the Left Arrow button to save and exit the field.

Digital Captioning Mode This allows the user to select the format of the CC signal for digital channels

Analog Captioning Mode This allows the user to select the format of the CC signal for analog channels

Sleep Timer The sleep timer function allows the user to set the TV to turn off automatically after a selected number of minutes.

Image 24 – Sleep Timer

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Secondary Audio Programming (SAP) This menu item allows the user the option of turning on SAP audio if available.

Source If made user-accessible from the Setup Menu, the user will have the ability to select available inputs on the display for use of attached media devices. If this feature is not enabled on the Setup menu, this item will not be visible on the User Menu.

Note: The available inputs will be based on the model of display and video expansion boards installed (if any).

Picture Format If made user-accessible from the Setup Menu, the user will have the ability to adjust the aspect ratio of content presented on the display. If this feature is not enabled on the Setup menu, this item will not be visible on the User Menu.

Note: On Plasma monitors, user access to Picture Format will be limited to prevent the potential for image retention.

Image 25 – Picture Format

V-Chip Options If made user-accessible from the Setup Menu, the user will have the ability to set and control VChip settings to restrict content from being shown on the tuner. If this feature is not enabled on the Setup menu, this item will not be visible on the User Menu.

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OPERATION

The HD tuner is an advanced HDTV and NTSC TV tuner with features that support lodging systems and stand-alone operation.

Lodging Mode The tuner will automatically function in a lodging mode when attached to a compatible PPV system. The tuner will communicate with lodging system, identify the system and the necessary communication protocols and immediately send commands to the display necessary to function with the attached PPV system.

Stand Alone To control the tuner in stand-alone mode, the tuner must not be connected to PPV system. If the display is connected to a PPV system, first disconnect the RJ12 communication cable between the tuner and the PPV control box. (RJ12 is connected to CONTROL - PPV).

In Stand Alone mode, the tuner will respond to the Sony remote and other compatible PPV system remotes. To access the User Menu in stand alone mode, press the MENU button on the remote.

Note on LX2 remote The supplied remote controller for the Sony FWD-32LX2F and FWD40LX2F does not have a Channel Up or Channel Down buttons. To change channels on the tuner, you must use the UP Arrow or Down Arrow on this remote, or use any Sony TV remote (such as the Sony RM-EZ2) or universal remote supporting the Sony TV IR commands.

Controlling the Sony Display The tuner and displays are designed to use the same remote control shipped with the display, while minimize conflicting commands that could cause the display and tuner to both react.

When the tuner is connected to the display the Sony display will not show the Sony Menu. All commands to control the display will be controlled by the tuner.

If you need to access the Sony display menu, press in sequence, the following remote buttons:

DISPLAY RIGHT LEFT MUTE

The Sony display will now respond to the Sony remote for menu functions. To exit this mode, perform the above key sequence again.

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TROUBLESHOOTING

Troubleshooting

The Display and/or Tuner Do Not Respond to Remote Possible Remedies

- Check that the display has power attached

- Check that the Communication Cable is correctly attached to the PPV control box.

My Display Does Not Respond to The Remote or Button on the Display Possible Remedies

- It is possible that the Communication Cable became disconnected during ope ration and the display must be reset

- Review the Section “Controlling the Sony Display” on Page 18 for further details.

FAQ

Q: Which hospitality systems is the ICS-SP30 Compatible With? A: The ICS-SP30 is designed to be compatible with most major PPV Hospitality Systems, including:

- LodgeNet (Tested and Certified Compatible)

- OnCommand (Tested and Certified Compatible)

- SeaChange (Tested and Compatible)

- More…

Most lodging system operate on a similar standard of protocol commands for operation. If a PPV provider is not listed above, it may be possible for the ICS-SP30 to work with this provider.

Q: Does the tuner support LG Pro:Idiom™ decryption technology? A: Yes - The tuner includes the Pro:Idiom decryption technology for support of HD PPV systems from LodgeNet and OnCommand using Pro:Idiom

Q: What is the warranty on the ICS-SP30 A: The ICS-SP30 has a limited warranty from Sony against material defects for a period of 12 months from purchase date. For more information on the warranty, refer to www.sony.com/support.

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Product Specification

ICS-SP30 Specifications

ITEMS

Dimensions Total Power Consumption

Decryption

Standard

Digital Analog

Tuner

Inputs

Outputs

OSD Co-ordinate Font, Color & Position

Control

Ports

RF Input RS232 HDMI Digital Audio Analog Audio Product Safety EMC Environmental English Display PPV

L 9.53" x D 3.48" x H 1.18"

8.3 Watts Typical Internal power QAM/8VSB NTSC Pro:Idiom One One 3.5mm mini-jack with special cable With HDCP S/PDIF One 3.5mm mini-jack with special cable Risk Assessment based on IEC60950 Card uses internal power FCC (Class B) RoHS

Internal Internal RJ12 Connecto

DETAILS COMMENTS

MTI command protocol

FCC Statement & License Acknowledgement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Sony ICS-SP30 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual