Sony HIPATH 500 User Manual
Documentation
HiPath 500, HiPath 3000, HiPath 5000
OpenStage 15 T
User Guide
Communication for the open minded
Siemens Enterprise Communications
www.siemens.com/open
Important information
Important information
Trademarks
Never open the telephone or a key module. Should you encounter any problems, contact the responsible service personnel.
Use only original Siemens accessories. The use of other accessories may be hazardous and will render the warranty,
extended manufacturer’s liability and the CE marking invalid.
The device conforms to the EU directive 1999/5/EC as attested by the CE marking.
All electrical and electronic products should be disposed of
separately from the municipal waste stream via designated
collection facilities appointed by the government or the local
authorities.
Proper disposal and separate collection of your old appliance will help prevent potential damage to the environment
and human health. It is a prerequisite for reuse and recycling
of used electrical and electronic equipment.
For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service, the shop where you purchased the product or your sales representative.
The statements quoted above are only fully valid for equipment which is installed and sold in the countries of the European Union and is covered by the directive 2002/96/EC.
Countries outside the European Union may impose other regulations regarding the disposal of electrical and electronic
equipment.
2
Important information
Location of the telephone
• The telephone should be operated in a controlled environment with an
ambient temperature between 5°C and 40°C.
• To ensure good speakerphone quality, the area in front of the microphone (front right) should be kept clear. The optimum speakerphone distance is 50 cm.
• Do not install the telephone in a room where large quantities of dust
accumulate; this can considerably reduce the service life of the telephone.
• Do not expose the telephone to direct sunlight or any other source of
heat, as this is liable to damage the electronic components and the
plastic casing.
• Do not operate the telephone in damp environments, such as bathrooms.
Product support on the Internet
Information and support for our products can be found on the Internet:
http://www.siemens-enterprise.com/
Technical notes, current information about firmware updates, frequently
asked questions and lots more can be found on the Internet at:
http://wiki.siemens-enterprise.com/.
.
3
Contents
Contents
Important information. . . . . . . . . . . . . . . . . . . . . . . . . .2
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Online documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
General information. . . . . . . . . . . . . . . . . . . . . . . . . . . .8
About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . 9
Getting to know your OpenStage phone . . . . . . . . .10
The user interface of your OpenStage 15 T . . . . . . . . . . . . . . . . . . . . . 10
OpenStage Key Module 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Audio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Mailbox key and Menu key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Programmable function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Idle mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Caller list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Basic functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Answering a call via the loudspeaker (speakerphone mode). . . . . . 20
Switching to speakerphone mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Switching to the handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Open listening in the room during a call . . . . . . . . . . . . . . . . . . . . . . . . 22
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Dialing with DDS keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Reject calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4
Contents
Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Calling a second party (consultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . 26
Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using variable call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using call forwarding no reply (CFNR) . . . . . . . . . . . . . . . . . . . . . . . 29
Call forwarding in the carrier network and
forwarding multiple subscriber numbers (MSN) (not for U.S.). . . . . 30
Using callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Storing a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Accepting a callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Viewing and deleting a stored callback . . . . . . . . . . . . . . . . . . . . . . 32
Enhanced phone functions . . . . . . . . . . . . . . . . . . . .33
Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Accepting a specific call for your colleague . . . . . . . . . . . . . . . . . . . 33
Using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Answering calls from the entrance telephone and opening the door35
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
En-bloc sending/correcting numbers . . . . . . . . . . . . . . . . . . . . . . . . 37
Using the caller list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Dialing a number from the internal directory . . . . . . . . . . . . . . . . . . 39
Using the LDAP directory (not for HiPath 500) . . . . . . . . . . . . . . . . 40
Making calls using system speed-dial numbers . . . . . . . . . . . . . . . 42
Dialing with speed-dial keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Talking to your colleague with a speaker call. . . . . . . . . . . . . . . . . . 43
Talking to your colleague with discreet calling (not for HiPath 500). 44
Automatic connection setup (hotline) . . . . . . . . . . . . . . . . . . . . . . . 44
Assigning a station number (not for U.S.) . . . . . . . . . . . . . . . . . . . . 44
Associated dialing/dialing aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Using call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Preventing and allowing call waiting (automatic camp-on) . . . . . . . 47
Turning the call waiting tone on and off. . . . . . . . . . . . . . . . . . . . . . 47
Saving a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Conducting a conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Activating tone dialing/DTMF suffix-dialing . . . . . . . . . . . . . . . . . . . 51
Transferring a call after a speaker call announcement in a group . . 52
Send trunk flash (not for HiPath 500). . . . . . . . . . . . . . . . . . . . . . . . 53
If you cannot reach a destination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Call waiting (camp-on) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Busy override - joining a call in progress . . . . . . . . . . . . . . . . . . . . . 54
Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
5
Contents
Programming the function keys . . . . . . . . . . . . . . . .56
Configuring function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Overview of functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Programming a procedure key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Configuring repdial keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Deleting function key programming . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Displaying and assigning call charges . . . . . . . . . .63
Displaying call charges (not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Dialing with call charge assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Privacy/security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Turning ringer cutoff on and off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Activating/deactivating "Do not disturb". . . . . . . . . . . . . . . . . . . . . . . . . 66
Caller ID suppression. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Silent Monitoring/Secret busy override (not for HiPath 500) . . . . . . . . . 67
Monitoring a room. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Trace call: identifying anonymous callers (not for U.S.). . . . . . . . . . . . . 68
Locking the telephone to prevent unauthorized use . . . . . . . . . . . . . . . 69
Locking another telephone to prevent unauthorized use . . . . . . . . . . . 70
Saving your PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
More functions/services. . . . . . . . . . . . . . . . . . . . . . .72
Appointments function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Saving appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Using timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Sending a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Creating and sending a message. . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Viewing and editing incoming messages. . . . . . . . . . . . . . . . . . . . . 74
Leaving an advisory message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Deleting advisory messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Using another telephone like your own for a call . . . . . . . . . . . . . . . . . 76
Change number (exchanged phone/move/relocate) . . . . . . . . . . . . . . . 77
Resetting services and functions
(system-wide cancellation for a telephone). . . . . . . . . . . . . . . . . . . . . . 78
Activating functions for another telephone . . . . . . . . . . . . . . . . . . . . . . 79
Using system functions from outside
DISA (direct inward system access) . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . 81
Controlling connected computers/programs/telephone data service . . 82
Communicating with PC applications over a CSTA interface . . . . . . . . 83
Controlling relays (only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . . . 84
Sensors (HiPath 33x0/35x0 only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Paging persons (not for U.S., not for HiPath 500) . . . . . . . . . . . . . . . . . 85
6
Contents
Using team functions . . . . . . . . . . . . . . . . . . . . . . . . .86
Activating/deactivating a group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Accepting a call for another member of your team. . . . . . . . . . . . . . . . 88
Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Special functions in the LAN
(not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Leaving hunt group/group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Setting up "follow me" call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . 92
Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Controlling relays (only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . . . 95
Opening a door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Individual phone configuration . . . . . . . . . . . . . . . .97
Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Adjusting audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Adjusting the receiving volume during a call . . . . . . . . . . . . . . . . . . 98
Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Adjusting the ring tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Adjusting the speakerphone to the room acoustics . . . . . . . . . . . . 99
Activating/deactivating the ringer. . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Language for system functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Testing the phone . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Phone functions, testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Differing display view in a HiPath 4000 environment
(not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . .101
Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Responding to error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . 102
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Labeling keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Overview of functions and codes. . . . . . . . . . . . . .109
7
General information
General information
About this manual
This document contains general descriptions of the technical options,
which may not always be available in individual cases. The respective features must therefore be individually defined in the terms of the contract.
If a particular function on your phone is not available to you, this may be
due to one of the following reasons:
• The function is not configured for you or your telephone. Please con-
• Your communications platform does not feature this function. Please
This user guide is intended to help you familiarize yourself with OpenStage
and all of its functions. It contains important information on the safe and
proper operation of your OpenStage phone. These instructions should be
strictly complied with to avoid operating errors and ensure optimum use of
your multifunctional telephone.
These instructions should be read and followed by every person installing,
operating or programming an OpenStage phone.
tact your system support representative.
contact your Siemens sales partner for information on how to upgrade.
For your own protection, please read the section dealing with safety
in detail. Follow the safety instructions carefully in order to avoid endangering yourself or other persons and to prevent damage to the
unit.
This user guide is designed to be simple and easy to understand, providing
clear step-by-step instructions for operating your OpenStage phone.
Administrative tasks are dealt with in a separate manual. The Quick Reference Guide contains quick and reliable explanations of frequently used
functions.
Service
The Siemens service department can only help you if you experience problems or defects with the phone.
Should you have any questions regarding operation, your specialist
retailer or network administrator will gladly help you.
For queries regarding connection of the telephone, please contact
your network provider.
If you experience problems or defects with the phone, please dial the service number for your country.
8
General information
Intended use
The OpenStage phone was developed as a device for speech transmission
and should be placed on the desk or mounted on the wall. Any other use
is regarded as unauthorized.
Telephone type
The phone name data can be found on the name plate on the base of the
device; The exact product name and serial number are specified here.
Specific details concerning your communications platform can be obtained
from your service technician.
Please have this information ready when you contact our service department regarding faults or problems with the product.
Speakerphone quality and display legibility
• To ensure good speakerphone quality, the area in front of the microphone (front right) should be kept clear. The optimum speakerphone distance is 50 cm.
• Proceed as follows to optimize display legibility:
– Turn the phone to tilt the display to ensure you have a frontal view of
the display while eliminating light reflexes.
– Adjust the contrast as required Æ page 97.
9
Getting to know your OpenStage phone
Getting to know your OpenStage phone
The following sections describe the most frequently used operating elements and the displays on your OpenStage phone.
The user interface of your OpenStage15T
1
2
3
5
6
1 You can make and receive calls as normal using the handset.
2 The display permits intuitive operation of the phone Æ page 15.
5 Audio keys are also available, allowing you to optimally configure the
audio features on your telephone Æ page 12.
4
O mailbox key and N menu key.
5 The keypad is provided for input of phone numbers/codes.
6 You operate the Æ page 12 telephone with the navigation keys.
3 The programmable sensor keyscan be assigned with functions
(e. g. Disconnect) Æ page 56.
Properties of your OpenStage 15 T
Display type LCD, 24 x 2 characters
Full-duplex speakerphone function
Wall mounting
4
7
;
;
10
Getting to know your OpenStage phone
OpenStage Key Module15
The OpenStage Key Module 15 is a key module attached to the side of the
phone that provides an additional 18 illuminated, programmable sensor
keys.
Like keys on the phone, these keys can be programmed and used according to your needs Æ page 13.
You can only attach one OpenStage Key Module 15 to your
OpenStage 15 T.
11
Getting to know your OpenStage phone
Keys
Audio keys
Key Function when key is pressed
Reduce volume and set contrast brighter Æ page 97.
-
Turn speaker on/off (with red LED key) Æ page 22.
n
Increase volume and set contrast darker Æ page 97.
+
Mailbox key and Menu key
Key Function when key is pressed
Open mailbox (with red LED key) Æ page 16.
O
Open Program/Service menu (with red LED key) Æ page 18.
N
Navigation keys
These are used to manage most of your phone’s functions and display.
Key Function when key is pressed
Open the idle menu Æ page 15 or browse back in the menu.
<
Perform action.
=
Open the idle menu Æ page 15 or browse forward in the menu.
:
12
Getting to know your OpenStage phone
Programmable function keys
Your OpenStage 15 T has eight illuminated keys to which you can assign
functions or numbers.
Increase the number of programmable function keys by connecting
a key module Æ page 11.
Peter Fox
Destinations?
Depending on how they are programmed, you can use the keys as:
• Function keys Æ page 56
• Repdial/Direct station selection key Æ page 61
Each key can be programmed with one function.
The configuration of direct station selection keys must be activated
by your service personnel.
Direct station selection keys can be assigned an internal number
from the HiPath 4000 network.
Press the key briefly to activate the programmed function or dial the stored
number.
Hold the key to open the key programming menu Æ page 56.
Your OpenStage is delivered with label strips. Write functions or names in
the white fields on the label strips.
The status of a function is shown by the LED on the corresponding function key.
Meaning of LED displays on function keys
LED Meaning of function key
Off The function is deactivated.
S
Flashing
T
On The function is activated.
R
[1] In this manual, flashing sensor keys are identified by this icon, regardless of the flashing
interval. The flashing interval represents different statuses, which are described in detail in
the corresponding sections of the manual.
[1]
The function is in use.
13
Getting to know your OpenStage phone
Keypad
In cases where text input is possible, you can use the keypad to input text,
punctuation and special characters in addition to the digits 0 to 9 and the
hash and asterisk symbols. To do this, press the numerical keys repeatedly.
Example: To enter the letter "h", press the number
twice.
To enter a digit in an alphanumerical input field, hold down the relevant key.
Alphabetic labeling of dial keys is also useful when entering vanity numbers (letters associated with the phone number’s digits as indicated on the
telephone spell a name, e.g. 0700 - PATTERN = 0700 - 7288376).
4 key on the keypad
14
Getting to know your OpenStage phone
Display
Your OpenStage 15 T comes with a black-and-white LCD display. Adjust
the contrast to suit your needs Æ page 97.
Idle mode
Your phone is in idle mode when there are no calls taking place or settings
being made.
Example:
Time
13:15 MON 02.03.07
Date
220870 f
Open the idle menu
Own phone number
Idle menu
When in idle mode, press a key on the 3-way navigator Æ page 12 to display the idle menu. You can call up various functions here. The idle menu
includes selected functions from the Program/Service menu Æ page 18.
The idle menu may contain the following entries:
• Caller list
• Forwarding on
• Lock phone
• Do not disturb on
• Advisory msg. on
• Ringer cutoff on
• Send message
• View sent message
• View callbacks
• Phonebook
• HF answerback on
• Suppress call ID
• Call waiting tone off
• DISA intern
[1]
[2]
[3]
[1] Must be activated by service personnel.
[2] Only appears when there are messages that the recipient has not yet viewed
[3] Only appears if callback requests are saved
15
Getting to know your OpenStage phone
Mailbox
Depending on the type and configuration of your communications platform
(contact the relevant service personnel), messages from services, such as,
HiPath Xpressions are displayed in this application in addition to messages
received.
Messages
You can send short text messages to individual internal stations or groups.
In idle mode (Æ page 15) the following signals alert you to the presence of
new messages:
• O key LED lights up
• Display "Messages received".
Press the mailbox key
Example:
Message from: Coco, Chanel
Text ? f
O.
Caller ID
Function menu
Display message
For a description of how to edit the entries Æ page 74.
Voicemail
If your telephone is connected to a voicemail system (such as Entry Voice
Mail), the Mailbox key will also light up to alert you to any messages that
have arrived.
An appropriate message also appears on the display (for instance, in Entry
Voice Mail: "X new messages").
To play back your voicemail, follow the instructions on the display.
16
Getting to know your OpenStage phone
Caller list
If you are unable to accept an external or internal call, the call attempt is
stored in the caller list.
Answered calls can also be saved (contact your service personnel).
Your telephone stores up to ten calls in chronological order. Each call is assigned a time stamp. The most recent entry not yet answered in the list is
displayed first. Multiple calls from the same caller do not automatically
generate new entries in the caller list. Instead, only the most recent time
stamp for this caller is updated and its number incremented.
The caller list is automatically displayed Æ page 15 in the idle menu
Æ page 38.
Callers with suppressed numbers cannot be saved in the call log.
Information is displayed regarding the caller and the time at which the call
was placed.
Example:
Caller ID
10168 PETER
Busy 21.02. 16:25 f
Function menu
Time
Date
Telephone status during
a call attempt
For a description of how to edit the call logs Æ page 38.
17
Getting to know your OpenStage phone
Prog ram/Service menu
Use the N menu key to reach the Program/Service menu for your com-
munication system.
The menu key LED remains red as long as you are in this menu.
Example:
Program/Service:
*7=Use speed dialing? f
A double arrow next to an entry indicates the availability of additional options for this entry. The menu structure comprises several levels. The first
line in this structure shows the menu currently selected while the second
line shows an option from this menu.
Menu title
Further entries are available
Menu option
18
Step by step
Basic functions
Basic functions
Please read the introductory chapter "Getting to
know your OpenStage phone" Æ page 10 care-
fully before performing any of the steps described here on your phone.
Answering a call
Special default ring signaling is set for your telephone:
• When you receive an internal call, your telephone
rings once every four seconds (single-tone sequence).
• When you receive an external call, your telephone
rings twice in rapid succession every four seconds
(dual-tone sequence).
• When you receive a call from the entrance telephone, your telephone rings three times in rapid succession every four seconds (triple-tone sequence).
• If a call is waiting, you hear a short tone (beep) every
six seconds.
Your service personnel can adjust the ring cadence for external and internal calls for you.
In other words, different ring cadences can be
set for different internal callers.
The number or the name of the caller appears on the
display.
Answering a call via the handset
The phone is ringing. The caller appears on the screen.
^ Lift the handset.
+ or - Raise or lower the volume. Keep pressing the key until
the desired volume is set.
19
Basic functions
Step by step
if nec.
Answering a call via the loudspeaker (speakerphonemode)
Suggestions for using speakerphone mode:
• Tell the other party that you are using speakerphone
mode.
• The speakerphone works bests at a low receiving
volume.
• The ideal distance between the user and the telephone set in speakerphone mode is about 50 cm
(approx. 20 inches).
The phone rings. The caller appears on the screen.
n Press the key shown. The LED lights up.
+ or - Raise or lower the volume. Keep pressing the key until
the desired volume is set.
Ending a call
n Press the key shown. The LED goes out.
20
Step by step
if nec.
if nec.
Basic functions
Switching to speakerphone mode
Prerequisite: You are conducting a call via the handset.
n\ Hold down the key and replace the handset. Then re-
lease the key.
+ or - Set the call volume. Keep pressing the key until the
desired volume is set.
U.S. mode
If the country setting is set to U.S. (ask the service personnel), you do not have to hold down the loudspeaker
key when replacing the handset to switch to speakerphone mode.
n Press the key shown.
] Replace the handset. Proceed with your call.
+ or - Set the call volume. Keep pressing the key until the
desired volume is set.
Switching to the handset
Prerequisite: You are engaged in a call in speakerphone
mode.
^ and [ Lift the handset. Proceed with your call.
21
Basic functions
Step by step
Open listening in the room during a call
You can let other people in the room join in on the call.
Let the other party know that you have turned on the
speaker.
Prerequisite: You are conducting a call via the handset.
Activating
n Press the key shown. The LED lights up.
Deactivating
n Press the key shown. The LED goes out.
22
Step by step
Basic functions
Making calls
Off-hook dialing
^ Lift the handset.
j Internal calls: Enter the station number.
External calls: Enter the external code and the station
number.
The called party does not answer or is busy:
\ Replace the handset.
On-hook dialing
j internal: Enter the station number.
External calls: Enter the external code and the station
number.
The other party answers with speaker:
^ Lift the handset.
or On-hook dialing: Speakerphone mode.
The called party does not answer or is busy:
n Press the key shown. The LED goes out.
Dialing with DDS keys
Prerequisite: You have saved a number on a DDS key
Æ page 61.
S Press the key with a saved number.
If the number is saved on the second layer, press the
shift key first.
You can press the DDS key during a call and automatically initiate a callbackÆ page 26.
23
Basic functions
Step by step
Redialing a number
The last three external telephone numbers dialed are
stored automatically.
If this feature is configured (contact your service
personnel), account codes entered are also saved Æ page 64.
You can redial them simply by pressing a key.
Displaying and dialing saved station numbers
Prerequisite: The "Redial" key is configured.
S Press the "Redial" key to dial the last number dialed.
Press the key twice to dial the next to the last number
dialed.
Press the key three times to dial the third-to-the-last
number dialed.
or
24
Next?
Call?
Keep confirming until the phone number you want appears.
Select and confirm the option shown.
Ending a call
n Press the lit key.
or
\ Replace the handset.
Step by step
Basic functions
Reject calls
You can reject calls which you do not wish to take. The
call is then signaled at another definable telephone
(contact your service personnel).
Prerequisite: The "Disconnect" key is configured. The
phone rings. The caller appears on the screen.
S Press the "Disconnect" key.
If a call cannot be rejected, your telephone will continue
to ring. The message "currently not possible" is displayed (e. g. in the case of recalls).
Turning the microphone on and off
To prevent the other party from listening in while you
consult with someone in your office, you can temporarily switch off the handset microphone or the handsfree
microphone. You can also switch on the handsfree microphone to answer an announcement via the telephone speaker (speaker call, Æ page 34).
Prerequisite: A connection is set up, the microphone is
activated. The "Microphone" key is configured
S Press the "Microphone" key. The microphone is deacti-
vated.
or
R Press the illuminated "Microphone" key. The micropho-
ne is activated.
25
Basic functions
Step by step
Consult?
Calling a second party (consultation)
You can call a second party while a call is in progress.
The first party is placed on hold.
Confirm the option shown.
j Call the second party.
Return to the first party:
Return to held call?
Quit and return?
Alternate?
Conference?
Leave conference?
Confirm,
or
select and confirm the option shown
Switching to the held party (alternating)
Select and confirm the option shown.
Combine the calling parties into a three-party conference
Select and confirm the option shown.
Allowing call partners to continue a conference after you exit
Select and confirm the option shown.
For more information on conferences, see
Æ page 49.
26
Step by step
Consult?
Transfer?
Basic functions
Transferring a call
If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that
colleague.
Confirm the option shown.
j Enter the number of the party to which you want to
transfer the call.
[ Announce the call, if necessary.
\ Replace the handset.
or
Select and confirm the option shown
[1]
.
[1] "Differing display view in a HiPath 4000 environment (not for
HiPath 500)"
27
Basic functions
Step by step
Call forwarding
Using variable call forwarding
You can immediately forward internal or external calls to
different internal or external telephones (destinations).
(External destinations require special configuration in
the system.)
When call forwarding is active, a special dial tone
sounds when you lift the handset.
If DID DTMF is active (contact your service personnel), you can also forward calls to this destination. Destinations: Fax = 870, DID = 871,
Fax-DID = 872.
If you are a call forwarding destination, your display will show the number or the name of the originator on the upper line and that of the caller on
the lower line.
Special features must be taken into consideration if your telephone operates with HiPath 5000
(system networking via PC network) Æ page 92!
Forwarding on?
1=all calls?
2=external calls only?
3=internal calls only?
Save?
Forwarding off
28
S If configured: Press the "Call forwarding" key.
or
: Open the idle menu Æ page 15.
Select and confirm the option shown.
Confirm,
or
select and confirm the option shown,
or
select and confirm the option shown
j Enter the destination number.
Confirm the option shown.
Deactivating call forwarding
Select and confirm the option shown.
Step by step
*495=CFNR on?
Save?
#495=CFNR off?
Basic functions
Using call forwarding no reply (CFNR)
Calls that are not answered after three rings (=default,
can be adjusted by service personnel) or that are received while another call is ongoing can be automatically
forwarded to a specified telephone.
N Press the key shown.
Select and confirm the option shown.
j Enter the destination number.
• Enter the internal station number for internal destinations
• Enter the external code and the external station
number for external destinations
Confirm the option shown.
Deactivating call forwarding no reply
N Press the key shown.
Select and confirm the option shown.
Delete?
End
Confirm the option shown.
or
Select and confirm to deactivate but not delete the forwarding destination.
If CFNR is activated "CFNR to: ..." appears briefly
on the display after you hang up.
29
Basic functions
Step by step
Trunk forwarding on?
Call forwarding in the carrier network and forwarding multiple subscriber numbers (MSN) (not for U.S.)
If this function has been configured (contact your service personnel), you can forward calls to your assigned
multiple subscriber number (MSN) (DID number) directly within the carrier network.
For example, you can forward your phone line to your
home phone after business hours.
N Press the key shown.
Select and confirm the option shown.
1=immediately ?
2=unanswered calls?
3= on busy?
Save?
Trunk forwarding off?
Select and confirm the required type of call forwarding
or
select and confirm the option shown
or
select and confirm the option shown
j Enter your DID number.
j Enter the destination number (without the external code).
Confirm the option shown.
Deactivating call forwarding
Select and confirm the option shown.
Confirm the displayed call forwarding type.
j Enter your DID number.
30
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