Sony HIPATH 500 User Manual

Documentation

HiPath 500, HiPath 3000, HiPath 5000

OpenStage 15 T

User Guide

Communication for the open minded

Siemens Enterprise Communications
www.siemens.com/open

Important information

Important information

Trademarks

Never open the telephone or a key module. Should you en­counter any problems, contact the responsible service per­sonnel.

Use only original Siemens accessories. The use of other ac­cessories may be hazardous and will render the warranty,
extended manufacturer’s liability and the CE marking invalid.

The device conforms to the EU directive 1999/5/EC as attes­ted by the CE marking.

All electrical and electronic products should be disposed of
separately from the municipal waste stream via designated
collection facilities appointed by the government or the local
authorities.

Proper disposal and separate collection of your old appli­ance will help prevent potential damage to the environment
and human health. It is a prerequisite for reuse and recycling
of used electrical and electronic equipment.

For more detailed information about disposal of your old ap­pliance, please contact your city office, waste disposal ser­vice, the shop where you purchased the product or your sa­les representative.

The statements quoted above are only fully valid for equip­ment which is installed and sold in the countries of the Eu­ropean Union and is covered by the directive 2002/96/EC.
Countries outside the European Union may impose other re­gulations regarding the disposal of electrical and electronic
equipment.

2

Important information

Location of the telephone

• The telephone should be operated in a controlled environment with an
ambient temperature between 5°C and 40°C.

• To ensure good speakerphone quality, the area in front of the micropho­ne (front right) should be kept clear. The optimum speakerphone dis­tance is 50 cm.

• Do not install the telephone in a room where large quantities of dust
accumulate; this can considerably reduce the service life of the tele­phone.

• Do not expose the telephone to direct sunlight or any other source of
heat, as this is liable to damage the electronic components and the
plastic casing.

• Do not operate the telephone in damp environments, such as ba­throoms.

Product support on the Internet

Information and support for our products can be found on the Internet:

http://www.siemens-enterprise.com/

Technical notes, current information about firmware updates, frequently
asked questions and lots more can be found on the Internet at:

http://wiki.siemens-enterprise.com/.

.

3

Contents

Contents

Important information. . . . . . . . . . . . . . . . . . . . . . . . . .2

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Online documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

General information. . . . . . . . . . . . . . . . . . . . . . . . . . . .8

About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . 9

Getting to know your OpenStage phone . . . . . . . . .10

The user interface of your OpenStage 15 T . . . . . . . . . . . . . . . . . . . . . 10

OpenStage Key Module 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Audio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Mailbox key and Menu key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Programmable function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Idle mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Caller list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Basic functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Answering a call via the loudspeaker (speakerphone mode). . . . . . 20

Switching to speakerphone mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Switching to the handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Open listening in the room during a call . . . . . . . . . . . . . . . . . . . . . . . . 22

Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Dialing with DDS keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Reject calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

4

Contents

Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Calling a second party (consultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . 26

Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using variable call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using call forwarding no reply (CFNR) . . . . . . . . . . . . . . . . . . . . . . . 29

Call forwarding in the carrier network and

forwarding multiple subscriber numbers (MSN) (not for U.S.). . . . . 30

Using callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Storing a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Accepting a callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Viewing and deleting a stored callback . . . . . . . . . . . . . . . . . . . . . . 32

Enhanced phone functions . . . . . . . . . . . . . . . . . . . .33

Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Accepting a specific call for your colleague . . . . . . . . . . . . . . . . . . . 33

Using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Answering calls from the entrance telephone and opening the door35

Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

En-bloc sending/correcting numbers . . . . . . . . . . . . . . . . . . . . . . . . 37

Using the caller list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Dialing a number from the internal directory . . . . . . . . . . . . . . . . . . 39

Using the LDAP directory (not for HiPath 500) . . . . . . . . . . . . . . . . 40

Making calls using system speed-dial numbers . . . . . . . . . . . . . . . 42

Dialing with speed-dial keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Talking to your colleague with a speaker call. . . . . . . . . . . . . . . . . . 43

Talking to your colleague with discreet calling (not for HiPath 500). 44

Automatic connection setup (hotline) . . . . . . . . . . . . . . . . . . . . . . . 44

Assigning a station number (not for U.S.) . . . . . . . . . . . . . . . . . . . . 44

Associated dialing/dialing aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Using call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Preventing and allowing call waiting (automatic camp-on) . . . . . . . 47

Turning the call waiting tone on and off. . . . . . . . . . . . . . . . . . . . . . 47

Saving a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Conducting a conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Activating tone dialing/DTMF suffix-dialing . . . . . . . . . . . . . . . . . . . 51

Transferring a call after a speaker call announcement in a group . . 52

Send trunk flash (not for HiPath 500). . . . . . . . . . . . . . . . . . . . . . . . 53

If you cannot reach a destination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Call waiting (camp-on) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Busy override - joining a call in progress . . . . . . . . . . . . . . . . . . . . . 54

Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

5

Contents

Programming the function keys . . . . . . . . . . . . . . . .56

Configuring function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Overview of functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Programming a procedure key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Configuring repdial keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Deleting function key programming . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Displaying and assigning call charges . . . . . . . . . .63

Displaying call charges (not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Dialing with call charge assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Privacy/security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Turning ringer cutoff on and off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Activating/deactivating "Do not disturb". . . . . . . . . . . . . . . . . . . . . . . . . 66

Caller ID suppression. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Silent Monitoring/Secret busy override (not for HiPath 500) . . . . . . . . . 67

Monitoring a room. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Trace call: identifying anonymous callers (not for U.S.). . . . . . . . . . . . . 68

Locking the telephone to prevent unauthorized use . . . . . . . . . . . . . . . 69

Locking another telephone to prevent unauthorized use . . . . . . . . . . . 70

Saving your PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

More functions/services. . . . . . . . . . . . . . . . . . . . . . .72

Appointments function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Saving appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Using timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Sending a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Creating and sending a message. . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Viewing and editing incoming messages. . . . . . . . . . . . . . . . . . . . . 74

Leaving an advisory message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Deleting advisory messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Using another telephone like your own for a call . . . . . . . . . . . . . . . . . 76

Change number (exchanged phone/move/relocate) . . . . . . . . . . . . . . . 77

Resetting services and functions

(system-wide cancellation for a telephone). . . . . . . . . . . . . . . . . . . . . . 78

Activating functions for another telephone . . . . . . . . . . . . . . . . . . . . . . 79

Using system functions from outside

DISA (direct inward system access) . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . 81

Controlling connected computers/programs/telephone data service . . 82

Communicating with PC applications over a CSTA interface . . . . . . . . 83

Controlling relays (only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . . . 84

Sensors (HiPath 33x0/35x0 only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Paging persons (not for U.S., not for HiPath 500) . . . . . . . . . . . . . . . . . 85

6

Contents

Using team functions . . . . . . . . . . . . . . . . . . . . . . . . .86

Activating/deactivating a group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Accepting a call for another member of your team. . . . . . . . . . . . . . . . 88

Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Special functions in the LAN

(not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Leaving hunt group/group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Setting up "follow me" call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . 92

Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Controlling relays (only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . . . 95

Opening a door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Individual phone configuration . . . . . . . . . . . . . . . .97

Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Adjusting audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Adjusting the receiving volume during a call . . . . . . . . . . . . . . . . . . 98

Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Adjusting the ring tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Adjusting the speakerphone to the room acoustics . . . . . . . . . . . . 99

Activating/deactivating the ringer. . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Language for system functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Testing the phone . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Phone functions, testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Differing display view in a HiPath 4000 environment

(not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . .101

Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Responding to error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . 102

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Labeling keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Overview of functions and codes. . . . . . . . . . . . . .109

7

General information

General information

About this manual

This document contains general descriptions of the technical options,
which may not always be available in individual cases. The respective fea­tures must therefore be individually defined in the terms of the contract.

If a particular function on your phone is not available to you, this may be
due to one of the following reasons:

• The function is not configured for you or your telephone. Please con-

• Your communications platform does not feature this function. Please

This user guide is intended to help you familiarize yourself with OpenStage
and all of its functions. It contains important information on the safe and
proper operation of your OpenStage phone. These instructions should be
strictly complied with to avoid operating errors and ensure optimum use of
your multifunctional telephone.

These instructions should be read and followed by every person installing,
operating or programming an OpenStage phone.

tact your system support representative.

contact your Siemens sales partner for information on how to upgrade.

For your own protection, please read the section dealing with safety
in detail. Follow the safety instructions carefully in order to avoid en­dangering yourself or other persons and to prevent damage to the
unit.

This user guide is designed to be simple and easy to understand, providing
clear step-by-step instructions for operating your OpenStage phone.

Administrative tasks are dealt with in a separate manual. The Quick Refe­rence Guide contains quick and reliable explanations of frequently used
functions.

Service

The Siemens service department can only help you if you experi­ence problems or defects with the phone.
Should you have any questions regarding operation, your specialist
retailer or network administrator will gladly help you.
For queries regarding connection of the telephone, please contact
your network provider.

If you experience problems or defects with the phone, please dial the ser­vice number for your country.

8

General information

Intended use

The OpenStage phone was developed as a device for speech transmission
and should be placed on the desk or mounted on the wall. Any other use
is regarded as unauthorized.

Telephone type

The phone name data can be found on the name plate on the base of the
device; The exact product name and serial number are specified here.
Specific details concerning your communications platform can be obtained
from your service technician.
Please have this information ready when you contact our service depart­ment regarding faults or problems with the product.

Speakerphone quality and display legibility

• To ensure good speakerphone quality, the area in front of the micropho­ne (front right) should be kept clear. The optimum speakerphone dis­tance is 50 cm.

• Proceed as follows to optimize display legibility:
– Turn the phone to tilt the display to ensure you have a frontal view of

the display while eliminating light reflexes.

– Adjust the contrast as required Æ page 97.

9

Getting to know your OpenStage phone

Getting to know your OpenStage phone

The following sections describe the most frequently used operating ele­ments and the displays on your OpenStage phone.

The user interface of your OpenStage15T

1

2

3

5

6

1 You can make and receive calls as normal using the handset.

2 The display permits intuitive operation of the phone Æ page 15.

5 Audio keys are also available, allowing you to optimally configure the

audio features on your telephone Æ page 12.

4

O mailbox key and N menu key.

5 The keypad is provided for input of phone numbers/codes.

6 You operate the Æ page 12 telephone with the navigation keys.

3 The programmable sensor keyscan be assigned with functions

(e. g. Disconnect) Æ page 56.

Properties of your OpenStage 15 T

Display type LCD, 24 x 2 characters
Full-duplex speakerphone function

Wall mounting

4

7

;
;

10

Getting to know your OpenStage phone

OpenStage Key Module15

The OpenStage Key Module 15 is a key module attached to the side of the
phone that provides an additional 18 illuminated, programmable sensor
keys.
Like keys on the phone, these keys can be programmed and used accord­ing to your needs Æ page 13.

You can only attach one OpenStage Key Module 15 to your
OpenStage 15 T.

11

Getting to know your OpenStage phone

Keys

Audio keys

Key Function when key is pressed

Reduce volume and set contrast brighter Æ page 97.

-

Turn speaker on/off (with red LED key) Æ page 22.

n

Increase volume and set contrast darker Æ page 97.

+

Mailbox key and Menu key

Key Function when key is pressed

Open mailbox (with red LED key) Æ page 16.

O

Open Program/Service menu (with red LED key) Æ page 18.

N

Navigation keys

These are used to manage most of your phone’s functions and display.

Key Function when key is pressed

Open the idle menu Æ page 15 or browse back in the menu.

<

Perform action.

=

Open the idle menu Æ page 15 or browse forward in the menu.

:

12

Getting to know your OpenStage phone

Programmable function keys

Your OpenStage 15 T has eight illuminated keys to which you can assign
functions or numbers.

Increase the number of programmable function keys by connecting
a key module Æ page 11.

Peter Fox

Destinations?

Depending on how they are programmed, you can use the keys as:

• Function keys Æ page 56

• Repdial/Direct station selection key Æ page 61

Each key can be programmed with one function.

The configuration of direct station selection keys must be activated
by your service personnel.

Direct station selection keys can be assigned an internal number
from the HiPath 4000 network.

Press the key briefly to activate the programmed function or dial the stored
number.

Hold the key to open the key programming menu Æ page 56.

Your OpenStage is delivered with label strips. Write functions or names in
the white fields on the label strips.

The status of a function is shown by the LED on the corresponding func­tion key.

Meaning of LED displays on function keys

LED Meaning of function key

Off The function is deactivated.

S

Flashing

T

On The function is activated.

R

[1] In this manual, flashing sensor keys are identified by this icon, regardless of the flashing

interval. The flashing interval represents different statuses, which are described in detail in
the corresponding sections of the manual.

[1]

The function is in use.

13

Getting to know your OpenStage phone

Keypad

In cases where text input is possible, you can use the keypad to input text,
punctuation and special characters in addition to the digits 0 to 9 and the
hash and asterisk symbols. To do this, press the numerical keys repeated­ly.

Example: To enter the letter "h", press the number
twice.

To enter a digit in an alphanumerical input field, hold down the rele­vant key.

Alphabetic labeling of dial keys is also useful when entering vanity num­bers (letters associated with the phone number’s digits as indicated on the
telephone spell a name, e.g. 0700 - PATTERN = 0700 - 7288376).

4 key on the keypad

14

Getting to know your OpenStage phone

Display

Your OpenStage 15 T comes with a black-and-white LCD display. Adjust
the contrast to suit your needs Æ page 97.

Idle mode

Your phone is in idle mode when there are no calls taking place or settings
being made.

Example:

Time

13:15 MON 02.03.07

Date

220870 f

Open the idle menu

Own phone number

Idle menu

When in idle mode, press a key on the 3-way navigator Æ page 12 to dis­play the idle menu. You can call up various functions here. The idle menu
includes selected functions from the Program/Service menu Æ page 18.

The idle menu may contain the following entries:

• Caller list

• Forwarding on

• Lock phone

• Do not disturb on

• Advisory msg. on

• Ringer cutoff on

• Send message

• View sent message

• View callbacks

• Phonebook

• HF answerback on

• Suppress call ID

• Call waiting tone off

• DISA intern

[1]

[2]

[3]

[1] Must be activated by service personnel.
[2] Only appears when there are messages that the recipient has not yet viewed
[3] Only appears if callback requests are saved

15

Getting to know your OpenStage phone

Mailbox

Depending on the type and configuration of your communications platform
(contact the relevant service personnel), messages from services, such as,
HiPath Xpressions are displayed in this application in addition to messages
received.

Messages

You can send short text messages to individual internal stations or groups.

In idle mode (Æ page 15) the following signals alert you to the presence of
new messages:

• O key LED lights up

• Display "Messages received".

Press the mailbox key

Example:

Message from: Coco, Chanel

Text ? f

O.

Caller ID

Function menu

Display message

For a description of how to edit the entries Æ page 74.

Voicemail

If your telephone is connected to a voicemail system (such as Entry Voice
Mail), the Mailbox key will also light up to alert you to any messages that
have arrived.
An appropriate message also appears on the display (for instance, in Entry
Voice Mail: "X new messages").

To play back your voicemail, follow the instructions on the display.

16

Getting to know your OpenStage phone

Caller list

If you are unable to accept an external or internal call, the call attempt is
stored in the caller list.
Answered calls can also be saved (contact your service personnel).

Your telephone stores up to ten calls in chronological order. Each call is as­signed a time stamp. The most recent entry not yet answered in the list is
displayed first. Multiple calls from the same caller do not automatically
generate new entries in the caller list. Instead, only the most recent time
stamp for this caller is updated and its number incremented.

The caller list is automatically displayed Æ page 15 in the idle menu
Æ page 38.

Callers with suppressed numbers cannot be saved in the call log.

Information is displayed regarding the caller and the time at which the call
was placed.

Example:

Caller ID

10168 PETER

Busy 21.02. 16:25 f

Function menu
Time

Date

Telephone status during
a call attempt

For a description of how to edit the call logs Æ page 38.

17

Getting to know your OpenStage phone

Prog ram/Service menu

Use the N menu key to reach the Program/Service menu for your com-

munication system.

The menu key LED remains red as long as you are in this menu.

Example:

Program/Service:

*7=Use speed dialing? f

A double arrow next to an entry indicates the availability of additional op­tions for this entry. The menu structure comprises several levels. The first
line in this structure shows the menu currently selected while the second
line shows an option from this menu.

Menu title

Further entries are avail­able

Menu option

18

Step by step

Basic functions

Basic functions

Please read the introductory chapter "Getting to
know your OpenStage phone" Æ page 10 care-
fully before performing any of the steps descri­bed here on your phone.

Answering a call

Special default ring signaling is set for your telephone:

• When you receive an internal call, your telephone
rings once every four seconds (single-tone se­quence).

• When you receive an external call, your telephone
rings twice in rapid succession every four seconds
(dual-tone sequence).

• When you receive a call from the entrance telepho­ne, your telephone rings three times in rapid suc­cession every four seconds (triple-tone sequence).

• If a call is waiting, you hear a short tone (beep) every
six seconds.

Your service personnel can adjust the ring ca­dence for external and internal calls for you.
In other words, different ring cadences can be
set for different internal callers.

The number or the name of the caller appears on the
display.

Answering a call via the handset

The phone is ringing. The caller appears on the screen.

^ Lift the handset.

+ or - Raise or lower the volume. Keep pressing the key until

the desired volume is set.

19

Basic functions

Step by step

if nec.

Answering a call via the loudspeaker (speakerphonemode)

Suggestions for using speakerphone mode:

• Tell the other party that you are using speakerphone
mode.

• The speakerphone works bests at a low receiving
volume.

• The ideal distance between the user and the tele­phone set in speakerphone mode is about 50 cm
(approx. 20 inches).

The phone rings. The caller appears on the screen.

n Press the key shown. The LED lights up.

+ or - Raise or lower the volume. Keep pressing the key until

the desired volume is set.

Ending a call

n Press the key shown. The LED goes out.

20

Step by step

if nec.

if nec.

Basic functions

Switching to speakerphone mode

Prerequisite: You are conducting a call via the handset.

n\ Hold down the key and replace the handset. Then re-

lease the key.

+ or - Set the call volume. Keep pressing the key until the

desired volume is set.

U.S. mode

If the country setting is set to U.S. (ask the service per­sonnel), you do not have to hold down the loudspeaker
key when replacing the handset to switch to speaker­phone mode.

n Press the key shown.

] Replace the handset. Proceed with your call.

+ or - Set the call volume. Keep pressing the key until the

desired volume is set.

Switching to the handset

Prerequisite: You are engaged in a call in speakerphone
mode.

^ and [ Lift the handset. Proceed with your call.

21

Basic functions

Step by step

Open listening in the room during a call

You can let other people in the room join in on the call.
Let the other party know that you have turned on the
speaker.

Prerequisite: You are conducting a call via the handset.

Activating

n Press the key shown. The LED lights up.

Deactivating

n Press the key shown. The LED goes out.

22

Step by step

Basic functions

Making calls

Off-hook dialing

^ Lift the handset.

j Internal calls: Enter the station number.

External calls: Enter the external code and the station
number.

The called party does not answer or is busy:

\ Replace the handset.

On-hook dialing

j internal: Enter the station number.

External calls: Enter the external code and the station
number.

The other party answers with speaker:

^ Lift the handset.

or On-hook dialing: Speakerphone mode.

The called party does not answer or is busy:

n Press the key shown. The LED goes out.

Dialing with DDS keys

Prerequisite: You have saved a number on a DDS key

Æ page 61.

S Press the key with a saved number.

If the number is saved on the second layer, press the
shift key first.

You can press the DDS key during a call and au­tomatically initiate a callbackÆ page 26.

23

Basic functions

Step by step

Redialing a number

The last three external telephone numbers dialed are
stored automatically.

If this feature is configured (contact your service
personnel), account codes entered are also sa­ved Æ page 64.

You can redial them simply by pressing a key.

Displaying and dialing saved station numbers

Prerequisite: The "Redial" key is configured.

S Press the "Redial" key to dial the last number dialed.

Press the key twice to dial the next to the last number
dialed.

Press the key three times to dial the third-to-the-last
number dialed.

or

24

Next?

Call?

Keep confirming until the phone number you want ap­pears.

Select and confirm the option shown.

Ending a call

n Press the lit key.

or

\ Replace the handset.

Step by step

Basic functions

Reject calls

You can reject calls which you do not wish to take. The
call is then signaled at another definable telephone
(contact your service personnel).

Prerequisite: The "Disconnect" key is configured. The
phone rings. The caller appears on the screen.

S Press the "Disconnect" key.

If a call cannot be rejected, your telephone will continue
to ring. The message "currently not possible" is display­ed (e. g. in the case of recalls).

Turning the microphone on and off

To prevent the other party from listening in while you
consult with someone in your office, you can tempora­rily switch off the handset microphone or the handsfree
microphone. You can also switch on the handsfree mi­crophone to answer an announcement via the telepho­ne speaker (speaker call, Æ page 34).

Prerequisite: A connection is set up, the microphone is
activated. The "Microphone" key is configured

S Press the "Microphone" key. The microphone is deacti-

vated.

or

R Press the illuminated "Microphone" key. The micropho-

ne is activated.

25

Basic functions

Step by step

Consult?

Calling a second party (consultation)

You can call a second party while a call is in progress.
The first party is placed on hold.

Confirm the option shown.

j Call the second party.

Return to the first party:

Return to held call?

Quit and return?

Alternate?

Conference?

Leave conference?

Confirm,

or

select and confirm the option shown

Switching to the held party (alternating)

Select and confirm the option shown.

Combine the calling parties into a three-party con­ference

Select and confirm the option shown.

Allowing call partners to continue a conference af­ter you exit

Select and confirm the option shown.

For more information on conferences, see
Æ page 49.

26

Step by step

Consult?

Transfer?

Basic functions

Transferring a call

If the person you are speaking to wants to talk to ano­ther colleague of yours, you can transfer the call that
colleague.

Confirm the option shown.

j Enter the number of the party to which you want to

transfer the call.

[ Announce the call, if necessary.
\ Replace the handset.

or

Select and confirm the option shown

[1]

.

[1] "Differing display view in a HiPath 4000 environment (not for

HiPath 500)"

27

Basic functions

Step by step

Call forwarding

Using variable call forwarding

You can immediately forward internal or external calls to
different internal or external telephones (destinations).
(External destinations require special configuration in
the system.)

When call forwarding is active, a special dial tone
sounds when you lift the handset.

If DID DTMF is active (contact your service per­sonnel), you can also forward calls to this desti­nation. Destinations: Fax = 870, DID = 871,
Fax-DID = 872.

If you are a call forwarding destination, your dis­play will show the number or the name of the ori­ginator on the upper line and that of the caller on
the lower line.

Special features must be taken into considerati­on if your telephone operates with HiPath 5000
(system networking via PC network) Æ page 92!

Forwarding on?

1=all calls?

2=external calls only?

3=internal calls only?

Save?

Forwarding off

28

S If configured: Press the "Call forwarding" key.

or

: Open the idle menu Æ page 15.

Select and confirm the option shown.

Confirm,

or

select and confirm the option shown,

or

select and confirm the option shown

j Enter the destination number.

Confirm the option shown.

Deactivating call forwarding

Select and confirm the option shown.

Step by step

*495=CFNR on?

Save?

#495=CFNR off?

Basic functions

Using call forwarding no reply (CFNR)

Calls that are not answered after three rings (=default,
can be adjusted by service personnel) or that are recei­ved while another call is ongoing can be automatically
forwarded to a specified telephone.

N Press the key shown.

Select and confirm the option shown.

j Enter the destination number.

• Enter the internal station number for internal desti­nations

• Enter the external code and the external station
number for external destinations

Confirm the option shown.

Deactivating call forwarding no reply

N Press the key shown.

Select and confirm the option shown.

Delete?

End

Confirm the option shown.

or

Select and confirm to deactivate but not delete the for­warding destination.

If CFNR is activated "CFNR to: ..." appears briefly
on the display after you hang up.

29

Basic functions

Step by step

Trunk forwarding on?

Call forwarding in the carrier network and forwarding multiple subscriber numbers (MSN) (not for U.S.)

If this function has been configured (contact your ser­vice personnel), you can forward calls to your assigned
multiple subscriber number (MSN) (DID number) direct­ly within the carrier network.
For example, you can forward your phone line to your
home phone after business hours.

N Press the key shown.

Select and confirm the option shown.

1=immediately ?

2=unanswered calls?

3= on busy?

Save?

Trunk forwarding off?

Select and confirm the required type of call forwarding

or

select and confirm the option shown

or

select and confirm the option shown

j Enter your DID number.
j Enter the destination number (without the external code).

Confirm the option shown.

Deactivating call forwarding

Select and confirm the option shown.

Confirm the displayed call forwarding type.

j Enter your DID number.

30

Step by step

Callback?

Basic functions

Using callback

You can request a callback if the internal station called is
busy or if nobody answers. This also applies for external
calls via ISDN exchanges. This feature saves you from
having to make repeated attempts to reach the user.
You receive a callback

• When the other party is no longer busy,

• When the user who did not answer has conducted
another call.

When configured (contact your service person­nel), all callback requests are automatically dele­ted over night.

Storing a callback

Prerequisite: You have reached a busy line or no one
answers.

Confirm the option shown.

Accepting a callback

Answer?

Prerequisite: A callback was saved. Your telephone
rings and "Callback: ..." appears on the display.

^ Lift the handset.

or

n Press the key shown. The LED lights up.

or

Select and confirm the option shown.

You hear a ring tone.

31

Basic functions

Step by step

View callbacks?

Viewing and deleting a stored callback

: Open the idle menu Æ page 15.

Select and confirm the option shown

[1]

.

Display next?

Delete?

End?

Select and confirm to display additional entries.

Deleting a displayed entry

Confirm the option shown.

Ending retrieval

Select and confirm the option shown.

or

N Press the key shown. The LED goes out.

or

n Press the key shown. The LED goes out.

[1] "Differing display view in a HiPath 4000 environment (not for

HiPath 500)"

32

Step by step

N Press the key shown.

more functions? f

Enhanced phone functions

Enhanced phone functions

Answering calls

Accepting a specific call for your colleague

You hear another telephone ring.

Select and confirm the option shown.

*59=Accept, directed?

Next?

Accept call?

Select and confirm the option shown

if nec.

Select and confirm until the name/number of the re­quired subscriber is displayed.

Confirm the option shown.

or

[1]

.

j If you know the number of the telephone that is ringing,

enter it directly.

[1] "Differing display view in a HiPath 4000 environment (not for

HiPath 500)"

33

Enhanced phone functions

Step by step

Using the speakerphone

A colleague addresses you directly over the speaker
with a speaker call. You hear a tone before the an­nouncement. The other party’s name or station number
appears on the screen.

You can conduct the call with the handset or in speaker­phone mode.

^ Lift the handset and answer the call.

or

Microphone on?

HF answerback on?

HF answerback off?

Press the "OK" key to confirm your selection and answer
the call.

If handsfree answerback is enabled (see below),
you do not need to switch on the microphone ­you can answer directly. You can answer immedi­ately in speakerphone mode.
If handsfree answerback is disabled (default set­ting), follow the procedure described above.

Placing a speaker call to a colleague Æ page 43.

Enabling and disabling handsfree answerback

: Open the idle menu Æ page 15.

Select and confirm the option shown.

or

select and confirm the option shown

34

Step by step

Open door?

Enhanced phone functions

Answering calls from the entrance telephone and opening the door

If an entrance telephone has been programmed, you
can use your telephone to speak to someone at the ent­rance telephone and to activate a door opener.
If you have the proper authorization (contact your ser­vice personnel), you can activate the door opener, en­abling visitors to open the door themselves by entering
a 5-digit code (using a DTMF transmitter or the keypad
installed).

Speaking to visitors via the entrance telephone

Prerequisite: Your telephone rings.

^ Lift the handset within thirty seconds. You are connec-

ted to the entrance telephone immediately.

or

^ Lift the handset after more than thirty seconds.

j Dial the entrance telephone number.

Opening the door from your telephone during a call
from the entrance telephone

Confirm the option shown.

*61=Door opener?

Opening the door from your telephone without cal­ling the entrance telephone

N Press the key shown.

Select and confirm the option shown.

j Dial the entrance telephone number.

Special features must be taken into considerati­on if your telephone operates with HiPath 5000
(system networking via PC network) Æ page 96!

Opening the door with a code (at the door)

j After ringing the bell, enter the five-digit code (using the

keypad or a DTMF transmitter). Depending on how the
door opener has been programmed, a doorbell call sig­nal may or may not be forwarded.

35

Enhanced phone functions

Step by step

*89=Door opener on?

3=Change password?

Activating the door opener

N Press the key shown.

Select and confirm the option shown.

j Dial the entrance telephone number.
j Enter the five-digit code. Default code = "00000".

or

Select the displayed function and press the "OK" dialog
key to change the code.

1=enable with ring?

2=enable without ring?

#89=Door opener off?

Select and confirm the option shown.

or

You can also open the door without a doorbell ring.

Deactivating the door opener

N Press the key shown.

Select and confirm the option shown.

36

Step by step

Dial?

Enhanced phone functions

Making calls

En-bloc sending/correcting numbers

If this feature is configured (contact your service per­sonnel), a connection is not attempted immediately
when a station number is entered. This means that you
can correct the number if necessary.
The station number is only dialed at your specific re­quest.

j Internal calls: Enter the station number.

External calls: Enter the external code and the station
number.

Dialing entered/displayed numbers

^ Lift the handset.

or

Confirm the option shown.

Correcting numbers entered

Delete digit?

Cancel?

A station number can only be corrected as it is
being entered. Station numbers stored for num­ber redial, for example, cannot be corrected.

Select and confirm the option shown.
The last digit entered in each case is deleted.

j Enter the required digit(s).

Canceling en-bloc sending

Select and confirm the option shown.

or

n Press the key shown. The LED goes out.

37

Enhanced phone functions

Step by step

Caller list?

Next?

Back?

When?

Using the caller list

Detailed information, as well as a sample display entry
are provided on Æ page 17.

Retrieving the caller list

Prerequisite: Service personnel has set up a caller list

for your telephone.

: Open the idle menu Æ page 15.

Confirm

The latest entry is displayed, see the example
on Æ page 17.

To view other calls, confirm each subsequent display.

Ending retrieval

Select and confirm the option shown.

or

N Press the key shown. The LED goes out.

or

n Press the key shown. The LED goes out.

Displaying the call time

Prerequisite: You have retrieved the caller list and the

selected call is displayed Æ page 17.
Select and confirm the option shown.

Dialing a station number from the caller list

[1]

.

Call?

Delete?

38

Prerequisite: You have retrieved the caller list and the
selected call is displayed.
Select and confirm the option shown.

The caller is automatically deleted from the caller
list when a connection is finally set up.

Removing an entry from the caller list

Prerequisite: You have retrieved the caller list and the

selected call is displayed.

Confirm the option shown.

[1] "Differing display view in a HiPath 4000 environment (not for

HiPath 500)"

Step by step

Phonebook?

1=internal calls?

Enhanced phone functions

Dialing a number from the internal directory

The internal directory contains all station numbers and
system speed-dial numbers assigned to a name. Con­tact your service personnel to find out if one was confi­gured for your system.

Prerequisite: Names have been assigned to the station
numbers stored in the system.

^ Lift the handset.

or

n Press the key shown. The LED lights up.

Confirm the option shown.

if nec. If several directories have been configured (not for

HiPath 500):

Confirm the option shown.

The first entry is displayed on the screen.

+ or - Scroll to next or previous entry.

or

Scroll forward?

Scroll back?

Delete letter?

Delete line?

Call?

select and confirm the option shown,

or

select and confirm the option shown

or

j Enter the name you want to find, or just the first few let-

ters, using the alphanumeric keypadÆ page 14.

if nec.

Select and confirm each letter to be deleted. The last
letter entered is deleted. If all letters are deleted, the
first entry in the directory will be displayed again.

if nec.

Select and confirm the option shown. All entered letters
are deleted, and the first entry in the internal directory
is displayed again.

The entry you wish to dial appears on the screen

Select and confirm the option shown.

39

Enhanced phone functions

Step by step

Phonebook

2=LDAP?

Delete letter?

Using the LDAP directory (notforHiPath 500)

If configured (ask your service personnel), you can
search for directory data in the LDAP database and dial
the number of any subscriber you find there.

Prerequisite: The LDAP search feature has been confi­gured in the system.

^ Lift the handset.

or

n Press the key shown. The LED lights up.

Confirm the option shown.

if nec. If several directories have been configured:

Select and confirm the option shown.

j Enter the name you wish to search for using the keypad

(max. 16 characters) Æ page 14.
You can enter an incomplete name, e.g. "mei" for "Mei­er".

if nec. If configured (ask your service personnel), you can also

search for surname and first name. To separate surna­me and first name by a space, enter "0". You can enter
incomplete names, e.g. "mei p" for "Meier Peter".

if nec.

Select and confirm each letter to be deleted. The last
letter entered is deleted.

Search?

40

In large databases, the results of the search may
be incomplete if too few characters are entered
Æ page 41.

Confirm the option shown.
The name is searched for. This may take a few seconds.

Step by step

Call?

Scroll forward?

Scroll back?

Enhanced phone functions

The result is displayed

If only one name is found, it is displayed.
Confirm the option shown.

If several names are found (max. 50), the first name is
displayed.

+ or - Scroll to next or previous entry,

or

confirm,

or

select and confirm the option shown

Call?

Modify search?

Display results?

Modify search?

Select and confirm the option shown.

If no name is found

If your search does not yield any name corresponding to
your query, you can extend the range of the search,
e.g. by deleting characters.

Select and confirm the option shown.
For further procedure, see above.

If too many names are found

If more than the maximum of 50 names are found cor­responding to your query, only an incomplete list of re­sults can be displayed.

You can view these results, select any of the names, or
change the search string (e.g. narrow the search by en­tering more characters).

In this case it is advisable to narrow down the
search so that all corresponding names can be
displayed.

Confirm, to view the incomplete list.
For further procedure, see above.

or Narrow the search down.

Select and confirm, in order to change the search string.
For further procedure, see above.

41

Enhanced phone functions

Step by step

*7=Use speed dialing?

*7=Use speed dialing?

Making calls using system speed-dial numbers

Prerequisite: You know the system speed-dial num­bers (consult your service personnel).

N Press the key shown.

Select and confirm the option shown

[1]

j Enter a three-digit speed-dial number.

if nec. Suffix-dialing

j If necessary, you can suffix-dial additional digits

(for example, the user’s extension) at the end of the sa­ved station number.
If this feature is configured, a suffix is automatically di­aled (for example, "0" for the exchange) if no entries are
made within 4 or 5 seconds.

Dialing with speed-dial keys

Prerequisite: You have configured speed-dial keys

Æ page 42.

N Press the key shown.

Select and confirm the option shown

[1]

.

.

*92=Change speed dial?

Modify?

42

) Press the key shown.

j Press the required speed-dial key.

Configure a speed-dial key

You can program the keys 0 to 9 with

ten frequently used phone numbers.

N Press the key shown.

Select and confirm the option shown

Confirm the option shown.

) Press the key shown.

[1] "Differing display view in a HiPath 4000 environment (not for

HiPath 500)"

[1]

.

Step by step

Changing the

save

Enhanced phone functions

Press the required speed-dial key. If the key is already in

j

use, the programmed phone number appears on the
screen.

Confirm the option shown.

j First enter the external code and then the external sta-

tion number.

Confirm the option shown.

or If you make a mistake:

Back?

next destination?

Modify?

Delete?

End?

*80=Speaker call?

Select and confirm the option shown. This deletes all
entered digits.

Confirm the option shown.

or

Select and confirm the option shown.

or

select and confirm the option shown,

or

select and confirm the option shown

Talking to your colleague with a speaker call

You can make a loudspeaker announcement through a
loudspeaker if connected (ask your service personnel),
or to an internal user with a system telephone without
any action on their part.

: Open the idle menu Æ page 15.

Select and confirm the option shown.

j Enter the station number.

Responding to a speaker call Æ page 34.

43

Enhanced phone functions

Step by step

)945 Enter the code.

Talking to your colleague with discreet calling (not for HiPath500)

If this function has been configured (ask your service
personnel), you can join an ongoing call conducted by
an internal user at a system telephone with display.
You can listen in unnoticed and speak to the internal
user without being overheard by the other party
(discreet calling).

^ Lift the handset.

j Enter your internal station number.

Your service personnel can protect your telepho­ne against discreet calling.

Automatic connection setup (hotline)

If this function is configured (contact your service per­sonnel), the system automatically sets up a connection
to a preset internal or external destination.

*41=Assign number?

44

^ Lift the handset.

Depending on the setting, the connection is either set
up immediately or only after a preset period of time
( hotline after a timeout).

Assigning a station number (not for U.S.)

If this function has been configured (contact your ser­vice personnel), you can selectively assign a specific
number (DID number) to your telephone before making
an external call. The assigned number then appears on
the called party’s display.

N Press the key shown.

Select and confirm the option shown.

j Enter the DID number you wish to use.
j Dial the external number.

Step by step

Enhanced phone functions

Associated dialing/dialing aid

If this function has been configured (contact your ser­vice personnel), you can use a dialing aid to dial num­bers and set up calls for your telephone.
The operating procedure depends on whether the dia­ling aid is connected to the S

You can also use your system telephone as a dialing aid
for other telephones.

Dialing aid on the S0 bus

On the PC, select a destination and start dialing.

^ The speaker on your telephone is switched on. Lift the

handset when the other party answers.

Dialing aid at the a/b (T/R) port

On the PC, select a destination and start dialing.

"Lift the handset" appears on the PC screen.

^ Lift the handset.

bus or the a/b (T/R) port.

0

*67=Associated dialing?

Dialing aid from your telephone for another tele­phone:

N Press the key shown.

Select and confirm the option shown.

j Enter the internal station number ("Dial for:").
j Enter the number you wish to dial.

45

Enhanced phone functions

Step by step

Accepting call waiting?

During a call

Using call waiting (second call)

Callers can still reach you while you are engaged in ano­ther call. A signal alerts you to the waiting call.
You can ignore or accept the second call.
When you accept the waiting call, you can either end
the first call or place it on hold and resume the call later
on.
You can block the second call or the signal tone
(Æ page 47).

Prerequisite: You are engaged in a phone call and hear
a tone (every six seconds).

Ending the first call and answering the waiting call:

\ Replace the handset. Your telephone rings.
^ Answer the second call. Lift the handset.

Placing the first call on hold and answering the se­cond call:

Select and confirm the option shown.

You are immediately connected to the second caller.
The first party is placed on hold.

Quit and return?

46

Ending the second call and resuming the first one

Confirm the option shown.

or

\ Replace the handset. "Recall:..." appears on the display.
^ Lift the handset.

Step by step

#490=Call wait.term.off?

*490=Call wait.term.on?

Call waiting tone off?

Preventing and allowing call waiting (automatic camp-on)

If this function has been configured (ask your service
personnel), you can prevent or allow a second call
Æ page 46 from being signaled by automatic camp-on
during an ongoing call.

N Press the key shown.

Select and confirm the option shown

or

select and confirm the option shown

Turning the call waiting tone on and off

You can suppress the call waiting tone (every six se­conds) for external calls. A one-time special dial tone
then alerts you to the waiting call.

Activating

: Open the idle menu Æ page 15.

Select and confirm the option shown.

Enhanced phone functions

[1]

,

Call waiting tone on?

Save number?

Deactivating

: Open the idle menu Æ page 15.

Select and confirm the option shown.

Saving a number

You can save your call partner’s station number for sub­sequent redialing from the caller list Æ page 38.

Prerequisite: You are conducting a call.

Select and confirm the option shown.

[1] "Differing display view in a HiPath 4000 environment (not for

HiPath 500)"

47

Enhanced phone functions

Step by step

*56=Park call?

0 ... 9 Enter the number of the park slot (0 - 9) and make a note

Retrieve call?

Parking a call

You can park up to ten calls, either internal, external, or
both. Parked calls can be displayed on and picked up
from another telephone. This feature is useful if you
want to continue a call at another phone.

Prerequisite: You are conducting a call.

N Press the key shown.

Select and confirm the option shown.

of it. If the park slot number you entered is not display­ed, it is already in use; enter another one.

Retrieving a parked call

Prerequisite: One or more calls have been parked. The

phone is idle.

N Press the key shown.

Select and confirm the option shown

[1]

.

0 ... 9 Enter the park slot number you noted earlier.

If the park slot number you enter is not in use, you can­not retrieve the call.

If a parked call is not picked up, after a specific pe­riod of time the call is returned to the telephone
from where it was parked (recall).

[1] "Differing display view in a HiPath 4000 environment (not for

HiPath 500)"

48

Step by step

Start conference?

Conference?

Return to held call?

Enhanced phone functions

Conducting a conference

In a conference call, you can talk to as many as four
other parties at the same time. These may be internal
or external users.

You can only add parties to or remove them from
a conference if you initiated the conference.

j Call the first party.

Select and confirm the option shown.

j Call the second party. Announce the conference.

Select and confirm the option shown.

A tone sounds every 30 seconds to indicate that a con­ference is in progress.

If the second party does not answer

Confirm the option shown.

Adding up to five parties to a conference

Add party?

Conference?

View conf parties?

Next?

Exit list?

View conf parties?

Next?

Remove party?

Confirm the option shown.

j Call the new party. Announce the conference.

Select and confirm the option shown.

Viewing the conference parties

Select and confirm the option shown. The first party is
displayed.

To display other parties, confirm each subsequent display.

To exit the list: Select and confirm the option shown.

Removing parties from the conference

Select and confirm the option shown. The first party is
displayed.

Confirm as often as required until the desired party ap­pears.

Select and confirm the option shown.

49

Enhanced phone functions

Step by step

Leave conference?

End conference?

Leaving a conference

Select and confirm the option shown.

or

\ Replace the handset, if this feature is configured (con-

tact your service personnel).

Ending a conference

Select and confirm the option shown.

or

\ Replace the handset, if this feature is configured (con-

tact your service personnel).

Removing the ISDN central office party from the
conference

Drop last conf. party?

Select and confirm the option shown.

50

Step by step

*53=DTMF dialing?

Enhanced phone functions

Activating tone dialing/DTMF suffix-dialing

You can transmit dual-tone multifrequency (DTMF) sig­nals to control devices such as an answering machine
or automatic information system.

N Press the key shown.

Select and confirm the option shown.

j You can use the keys 0 through 9, ) and (

to transmit DTMF signals.

Ending the call also deactivates DTMF suffix dia­ling.
Your system may be configured so that you can
start DTMF suffix-dialing immediately after set­ting up a connection.

51

Enhanced phone functions

Step by step

Consult?

*80=Speaker call?

Transfer?

Transferring a call after a speaker call announcement in a group

If this function has been configured (contact your ser­vice personnel), you can use a speaker call (announce­ment, Æ page 86) to announce a call in progress to a
group of users Æ page 43.
After a member of the group has accepted the call re­quest, you can transfer the waiting party.

Prerequisite: You are conducting a call.

Confirm the option shown. The other party is placed on
hold.

: Press the key shown.

Select and confirm the option shown.

j Enter the group’s station number.

[ Announce the call.

When a member of the group accepts the call
Æ page 34, you are connected to this party.

\ Replace the handset.

or

Select and confirm the option shown

[1]

.

If the connection between the two other parties is
not established within 45 seconds, the call from
the first part returns to you (recall).

[1] "Differing display view in a HiPath 4000 environment (not for

HiPath 500)"

52

Step by step

*51=Trunk flash?

Enhanced phone functions

Send trunk flash (not for HiPath 500)

To activate ISDN-type services and features through the
network carrier’s analog trunks or those of other com­munications platforms (such as "consultation hold"), you
must send a signal to the trunks before dialing the ser­vice code or telephone number.

Prerequisite: You have set up an external connection.

N Press the key shown.

Select and confirm the option shown.

j Enter the service code and/or telephone number.

53

Enhanced phone functions

Step by step

Camp-on

Busy override?

If you cannot reach a destination

Call waiting (camp-on)

Prerequisite: You have dialed an internal number and
hear a busy signal. It is important that you reach the
called party.

Wait (approx. 5 seconds) until "Camp-on" appears on the
display and the busy tone is followed by the ringtone.

The called party can then respond Æ page 46.

The called party can prevent automatic call wai­ting Æ page 47.

If this feature is configured (contact your service
personnel), you will hear the ring tone and the
message "Camp-on" is immediately displayed.

Busy override – joining a call in progress

This function is only available if it has been configured
by the service technician (contact your service person­nel).

Prerequisite: You have dialed an internal number and
hear a busy signal. It is important that you reach the
called party.

Select and confirm the option shown.

The called party and person to whom this party is tal­king hear an alerting tone every two seconds.
If the called party has a system telephone with display,
the following appears on the screen: "Busy override:
(Number or name)".

You can now start talking.

54

Step by step

Enhanced phone functions

Using night answer

When night answer mode is active, for example during
a lunch break or after office hours, all external calls are
immediately forwarded to a specific internal telephone
(night station). The night station can be defined by ser­vice personnel ( standard night answer service) or by
you ( temporary night answer service).

Special features must be taken into considerati­on if your telephone operates with HiPath 5000
(system networking via PC network) Æ page 93!

Activating

Night answer on?

*=default?

Save?

Night answer off?

Select and confirm the option shown.

Press the "OK" dialog key to confirm ( standard night an­swer service).

or

) Enter the code ( standard night answer service).

or

j Enter the destination number ( temporary night answer

service).
Confirm the option shown.

Deactivating

Select and confirm the option shown.

Service personnel can also configure an "automatic
night answer service". The automatic night answer ser­vice activates at specific times for your telephone de­pending on how it is programmed.
You can deactivate the automatic night answer service
or replace it with a night answer service you configured
(see above).

55

Programming the function keys

Step by step

Assign telephony function

Prog. feature key

Change key

Programming the function keys

You can program frequently used functions, station
numbers or procedures onto the function keys on your
OpenStage 15 T or key module.

Configuring function keys

See also Æ page 13.

A list of all available functions is displayed, see
the overview Æ page 57.

Example: Programming the Shift key

S Hold down the key shown.

Confirm the option shown.

or

N Open the Program/Service menu Æ page 18.

Select and confirm the option shown.

S Press the key shown.

Confirm the option shown.

More features g

Shift Key

Save incomplete

End

Another key

56

Select and confirm the option shown.

Confirm the option shown.

if nec.

Select and confirm the option shown.

Some functions (e. g. with "Call forwarding") cannot be
saved completely. This means that when later initiating
the function by pressing the button, further inputs are
required.

Confirm the option shown.

or

Select and confirm the option shown.

The LED displays Æ page 13 and Æ page 57 show the
status of the function.

Step by step

Programming the function keys

Overview of functions

The functions are split into the following menus:

• Destinations

• Control relays

• PIN and authorization

• Calls

• More features

The available functions depend on your configu­ration. If a function is missing, contact your ser­vice personnel.

Saved function LED messages

Call forwarding, Forwarding - trunk, Forward Line,
Night answer, Do not disturb, Telephone lock, Advi­sory message, Silent, HF answerback on/off, Group
call on/off, Caller ID suppression, Call wait.term.,
Call waiting tone off, Ring Transfer, Recording, Door
opener on/off, Control relay(only for HiPath 3000),
Group ringing, Shift Key, UCD(available on/off,
Work on/off, Night answer on/off, MULAP privacy
release:

S Saved function is not activated.
R Saved function is activated.

Callback:

S You have no entry for callback.
R You have an entry for callback.

Internal number, DSS:

S Party not on a call.
R Party is on a call or has activated DND.
T Flashing quickly - I’m being called, please accept.

Flashing slowly - another party is being called and has
not yet answered.

Call key, General call key, Trunk key, MULAP Key,
Assign number:

S No call via corresponding trunk.
R Active call via the corresponding trunk.

T Flashing quickly - call on the corresponding trunk, call

pickup is possible by pressing the key.
Flashing slowly - a call is placed on hold on the relevant
trunk.

57

Programming the function keys

Step by step

Tr u nk g ro u p k e y :

S At least one trunk is free.
R All lines in this trunk group are occupied.

View call charges:

S No chargeable calls have been set up since the last

check.

R Chargeable calls have been set up since the last check.

Call forwarding, Forward line:

T Flashing slowly - your line is a call forwarding destinati-

on.

Fax/answering machine details.:

S No fax received or no message on the answering machi-

ne.

R Fax received or message on the answering machine.

View the number of calls:

S No waiting callers.
T Flashing quickly - callers waiting (certain number is ex-

ceeded).
Flashing quickly - callers waiting (certain number is rea­ched).

Data I/O service:

S No connection to an application.
R Active connection to an application.

T Flashing slowly, connection to an application is tem-

porarily interrupted.

The following functions programmed on keys do
not have a LED function:

Number (external) , Procedure key, Trace call, Speed di­al, Clear, Lock all phones, Send message, Directory
(1=internal, 2=LDAP not for HiPath 500), Accepting call
waiting, Toggle/Connect, Conference, Speaker call, Re­trieve line, Reserve trunk, Release line, Temporary Pho­ne, Override, Park a call, Pickup - directed, Pickup ­group, Account code, Show call charges, Page (not for
HiPath 500), Answer page, Timed reminder, Door ope­ner, DTMF dialing, Signal key, Room monitor, Hold key,
Internal consultation call , Consultation call, Associated
dial, Associated serv., Tel. data service, Change num­ber, Discreet calling (not for HiPath 500).

58

Step by step

Assign telephony function

Prog. feature key

Change key

Programming the function keys

Programming a procedure key

Numbers and functions which require further input, i.e.
which contain several operating steps, can be saved on
a key on your telephone. The relevant service personnel
must be granted appropriate authorization.

For example the function "Associated dialing"
Æ page 45 together with the required input (phone
number to be dialed) can be saved on a key.
Numbers which require further input can also be saved.

S Hold down the key shown.

Confirm the option shown.

or

N Open the Program/Service menu Æ page 18.

Select and confirm the option shown.

S Press the key shown.

Confirm the option shown.

More features g

Procedure key g

Select and confirm the option shown.

Select and confirm the option shown.

j Enter procedure. Example: *67 231 123456
*67 Code for associated dial
231 Number of the phone to for which the call should be

made

12345 the number to be called.

if nec.

S Press the "Pause" key to enter pauses (a "P" appears on

the display).

save

Back

End

Confirm the option shown.

or If you make a mistake:

Select and confirm the option shown. This deletes all
entered digits.

Confirm the option shown.

59

Programming the function keys

Step by step

Another key

or

Select and confirm the option shown.

Select the saved procedure by pressing the key.
Procedures with activatable/deactivatable func­tions are activated with one press of the button
and deactivated with the next.

You can press the procedure key during a call to
automatically send the saved digits as DTMF si­gnals Æ page 51. For display messages when
saving procedures, see Æ page 102.

60

Step by step

Assign telephony function

Prog. feature key

Change key

+=Next level

Programming the function keys

Configuring repdial keys

You can also program internal and external station num­bers on the second level. The LED function is not avai­lable for internal station numbers on the second level.
To program the second level, you must program a "Shift"
key Æ page 56.

See also Æ page 13.

S Hold down the key shown.

Confirm the option shown.

or

N Open the Program/Service menu Æ page 18.

Select and confirm the option shown.

S Press the key shown.

Confirm the option shown.

if nec.

Select and confirm the option shown.

Destinations g

Number

Back

End

Another key

Confirm the option shown.

Confirm the option shown.

j Enter the station number.

If you make a mistake:

Select and confirm the option shown. This deletes all
entered digits.

Confirm the option shown.

or

Select and confirm the option shown.

You dial the saved number by pressing the key
Æ page 23.

You can also save a number during a call.

61

Programming the function keys

Step by step

Delete key

Deleting function key programming

S Press and hold the assigned key.

Select and confirm the option shown.

62

Step by step

Displaying and assigning call charges

Displaying and assigning call
charges

Displaying call charges (not for U.S.)

For the current call:

Call charges are shown by default on the display when
a call ends.
If you want to display call charges as they occur during
a chargeable call, your service personnel must request
this option from the network operator.
Call charge display must be requested from the net­work operator and configured by the relevant service
personnel.
Depending on the setting, call charges are displayed du­ring or after a call.
Depending on the network operator, free external calls
are also displayed. The message "Free of Charge" ap­pears on the screen either before or during the call.
If the cost indication facility has not been installed, the
display will show the dialed number and/or the length of
the telephone call.

*65=Show call charges?

If a call is forwarded, call charges are assigned to
the destination of the call transfer operation.

For all calls and for the last call

Connection charges for the last chargeable call made
are displayed first. After five seconds, the accumulated
connection charge (total) is displayed.

N Press the key shown.

Select and confirm the option shown

[1] "Differing display view in a HiPath 4000 environment (not for

HiPath 500)"

[1]

.

63

Displaying and assigning call charges

Step by step

N Press the key shown.

*60=Account code?

j Enter the account code.

if nec.

( Press this key.

or

Dialing with call charge assignment

You can assign external calls to certain projects.

Prerequisite: Your service personnel have defined ac­count codes for you.

Select and confirm the option shown.

#=Save?

Confirm the option shown.

Depending on the required configuration; Contact your
service personnel.

j Enter the external phone number.

You can also enter the account code during a call.

64

Step by step

Silent on?

Silent off?

Privacy/security

Turning ringer cutoff on and off

If you do not wish to take calls, you can activate the rin­ger cutoff function. Calls are only identified by one ring
signal, and they are shown on the display.

Activating

: Open the idle menu Æ page 15.

Select and confirm the option shown

Deactivating

: Open the idle menu Æ page 15.

select and confirm the option shown.

Privacy/security

[1]

,

[1] "Differing display view in a HiPath 4000 environment (not for

HiPath 500)"

65

Privacy/security

Step by step

Do not disturb on?

Do not disturb off?

Activating/deactivating "Do not disturb"

If you do not wish to take calls, you can activate do not
disturb. Internal callers hear the busy tone, external cal­lers are connected to another phone, which you can
specify (contact your service personnel).

Activating

: Open the idle menu Æ page 15.

Select and confirm the option shown.

Deactivating

: Open the idle menu Æ page 15.

Confirm the option shown.

When you lift the handset, you will hear a special
tone (continuous buzzing) reminding you that "Do
not disturb" is activated.

Authorized internal callers automatically override
the DND feature after five seconds.

66

Step by step

Suppress number?

Transfer number?

Privacy/security

Caller ID suppression

You can prevent your station number or name from ap­pearing on the displays of external parties you call. The
feature remains active until you deactivate it.

Activating

: Open the idle menu Æ page 15.

Select and confirm the option shown.

Deactivating

: Open the idle menu Æ page 15.

Select and confirm the option shown.

Your service personnel can activate/deactivate
caller ID suppression for all phones.

Silent Monitoring/Secret busy o verride (not for HiPath 500)

When configured (ask responsible service personnel),
you can join in an on-going call conducted by an internal
user and monitor silently and unnoticed.

)944 Enter the code.

j Enter your internal station number.

67

Privacy/security

Step by step

*88=Room monitor?

Monitoring a room

You can use a phone to monitor a room. This function
must be enabled on the monitoring phone.
When you call this phone, you can immediately hear
what is happening in that room.

Activating the telephone to be monitored

N Press the key shown.

Select and confirm the option shown.

You can either leave the telephone in speakerphone
mode or lift the handset and leave it directed towards
the noise source.

Deactivating the telephone to be monitored

N Press the lit key. The LED goes out.

or

\ Replace the handset.

Monitoring the room

*84=Trace call?

68

j Enter the internal station number of the phone located

in the room that you wish to monitor.

Trace call: identifying anonymous callers (not for U.S.)

You can identify malicious external callers. You can re­cord the caller’s phone number during a call or up to 30
seconds after a call. In this case, you should not hang
up.

N Press the key shown.

Select and confirm the option shown.

If the trace is successful, the transmitted data is
stored by your network operator. Contact your
service personnel.

Step by step

Lock phone?

Unlock phone?

Privacy/security

Locking the telephone to prevent unauthorized use

You can prevent unauthorized parties from using your
phone during your absence.

Locking the phone

: Open the idle menu Æ page 15.

Select and confirm the option shown.

or

select and confirm the option shown.

j Enter code (telephone lock) Æ page 71.

When the phone is locked, a special dial tone
sounds when the handset is lifted. Within the
system, users can make calls as normal.

Your phone can also be locked or unlocked by an
authorized party Æ page 70.

Unlock phone

Unlocking the phone

: Open the idle menu Æ page 15.

Select and confirm the option shown.

j Enter code (telephone lock) Æ page 71.

69

Privacy/security

Step by step

*943=Lock all phones?

*=Phone lock on?

Locking another telephone to prevent unauthorized use

If configured (contact your service personnel), you can
lock and unlock other telephones to prevent unauthori­zed access.

If a phone user locks his or her phone and forgets the
personal lock code, you can use this function to unlock
the phone.

N Press the key shown.

Select and confirm the option shown.

j Enter the internal station number of the phone you wish

to lock/unlock.

Confirm,

or

#=Phone lock off?

select and confirm the option shown

70

Step by step

*93=Change PIN?

Privacy/security

Saving your PIN

Enter the lock code to use the functions

• for locking the telephone to prevent unauthorized
use Æ page 69

• for using another telephone like your own
Æ page 76.

• Change number Æ page 77

You can save this code.

N Press the key shown.

Confirm the option shown.

j Enter the current five-digit PIN.

If you have not yet set a PIN, use "00000" the first time.

j Enter the new PIN.

j Re-enter the new PIN.

If you forget your code, contact your service per­sonnel. Your code can be reset to "00000".

71

More functions/services

Step by step

*46=Timed reminder on?

possibly

One time only?

Daily?

2 or 7 If the selected language is "US English" (settings

More functions/services

Appointments function

You can configure your phone to call you to remind you
about appointmentsÆ page 73.
You must save the required call times. You can enter a
single appointment that will take place in the next twen­ty-four hours or you can enter a daily recurring appoint­ment.

Saving appointments

N Press the key shown.

Confirm the option shown.

j Enter 4-digit times e. g. 0905 for 9.05 (= 9.05 a.m.) or

1430 for 14.30 (= 2.30 p.m.).

Æ page 99) you can enter the code 2 for "am" or 7 for
"pm" (default = "am").

Confirm the option shown.

or

Select and confirm the option shown.

Save?

#46=Timed reminder off?

Delete?

End?

72

Confirm the option shown.

Deleting and checking a saved appointment

N Press the key shown.

Confirm the option shown.

Confirm the option shown.

or

Select and confirm the option shown.

Step by step

Timed reminder at 12.00

Send message?

More functions/services

Using timed reminders

Prerequisite: You have saved a reminder Æ page 72.
The saved time arrives.

The phone rings. The appointment time is displayed.

n Press key twice.

or

^ \ Lift the handset and replace it again.

If you do not answer the timed reminder, it is re­peated five times and then deleted.

Sending a message

You can send short text messages to individual stations
or groups of stations with system telephones.

Creating and sending a message

: Open the idle menu Æ page 15.

Select and confirm the option shown.

0=Please callback?

0 ... 9 Enter the code directly.

Enter message text?

Send?

j Enter the internal station number of the recipient or

group.
Select predefined text (can be changed by service per­sonnel) and confirm.

or

The code is shown on your display with the correspon­ding message.

or

Select and confirm the option shown.

j Text entry (up to 24 characters) Æ page 14.

Confirm the option shown.

Transmitted text messages are saved as callback
requests on system telephones with no display
and on ISDN, pulse or tone dialing telephones.

73

More functions/services

Step by step

Sent messages?

Displaying and deleting messages you have sent

Prerequisite: The recipient has not yet accepted a sent

message.

: Open the idle menu Æ page 15.

Select and confirm the option shown.

Text?

Delete?

O The LED lights up. Press the key shown.

View messages? f

Text?

When?

Call sender?

Confirm the option shown.

The text message is displayed.

Select and confirm the option shown.

The message is deleted.

Viewing and editing incoming messages

Pay attention to the notes on Æ page 16.

or

Confirm the option shown.

The sender’s caller ID appears on the display.

Confirm the option shown.

The text message appears on the display.

Viewing the transmission time

Confirm the option shown.

Calling the sender

Select and confirm the option shown.

Deleting messages

Delete?

74

Select and confirm the option shown.

Step by step

Advisory msg. on?

More functions/services

Leaving an advisory message

You can leave messages/advisory messages on your
phone’s display for internal callers that wish to contact
you in your absence.
When you receive a call, the message appears on the
caller’s display.

: Open the idle menu Æ page 15.

Select and confirm the option shown.

0=Back by:

0 ... 9 Enter the code directly.

Enter message text?

Save?

Advisory msg. off?

Select predefined text (can be changed by service per­sonnel) and confirm.

or

The code is shown on your display with the correspon­ding message.

Predefined messages with a colon can be com­pleted by entering a digit.

or

Select and confirm the option shown.

j Enter message (up to 24 characters) Æ page 14.

Confirm the option shown.

Deleting advisory messages

: Open the idle menu Æ page 15.

Select and confirm the option shown.

75

More functions/services

Step by step

PIN and Authorization?

Using another telephone like your own for a call

Other parties can temporarily use your phone like their
own for an outgoing call.

N Press the key shown.

Select and confirm the option shown.

f

*508=Temporary Phone?

Change code?

Select and confirm the option shown

j Enter the number of the other user.
j Enter the other user’s lock code Æ page 71.

if nec.

If the other user has not set a PIN, he or she is promp­ted to do so on his or her phone.

j Dial the external number.

This state is canceled as soon as the call is ended.

[1]

.

[1] "Differing display view in a HiPath 4000 environment (not for

HiPath 500)"

76

Step by step

Relocate?

Complete relocate?

More functions/services

Change number (exchanged phone/ move/relocate)

When configured (consult your service personnel), you
can move your number to any other phone.
Your present phone is then assigned with the old num­ber of your new phone. The number and settings of the
phone (e. g. programmed keys) are exchanged.

Prerequisite: Your old and new telephone are the first
telephones at each connection. The telephones are in
idle state.

The following procedure is carried out on the new pho­ne.

N Press the key shown.

Select and confirm the option shown.

j Enter own station number.

j Enter code (telephone lock Æ page 71.

(Not necessary if you have not set a code.)

Confirm the option shown.

If you change numbers of different system pho­nes, programmed keys are replaced with the de­fault assignment.
You can however connect your phone to a diffe­rent port and then carry out the procedure.

77

More functions/services

Step by step

#0=Resetting services?

Resetting services and functions (system-wide cancellation for a telephone)

A general reset procedure is available for initiated func­tions. The following functions are deleted, if enabled:

• Forwarding on

• Advisory msg. on

• Ringing group on

• Hunt group off

• Suppress call ID

• Call waiting tone off

• Do not disturb on

• Ringer cutoff on

• Received messages:

• View callbacks

N Press the key shown.

Select and confirm the option shown

[1]

.

[1] "Differing display view in a HiPath 4000 environment (not for

HiPath 500)"

78

Step by step

More functions/services

Activating functions for another telephone

If configured (contact your service personnel), you can
activate and deactivate the following functions for other
phones (associated service):

• Do not disturb,
code: *97/#97 Æ page 66

• Call forwarding, code

• Lock and unlock phone,
code

66/#66 Æ page 69

• Ringing group

• Leave an advisory message,

• Group call,

• Reset services and functions,

• Control relays,

• Night answer,

• Timed reminders,

*

code *81/#81 Æ page 86

code *69/#69 Æ page 75

code

85/#85 Æ page 86

*

code #0 Æ page 78

code *90/#90 Æ page 84

code

44/#44 Æ page 55

*

code *46/#46 Æ page 72

11, *12, *13/#1 Æ page 28

*

*83=Associated services?

N Press the key shown.

Confirm the option shown.

j Enter the internal station number of the phone where

you wish to activate the function.

j Enter code (for example,

For any additional input, follow the instructions on your
display.

97 for "Do not disturb on").

*

79

More functions/services

Step by step

Using system functions from outside DISA (direct inward system access)

If configured (contact your service personnel), you can
use an external phone like an internal station to set up
an outgoing external connection via the system. You
can also activate or deactivate the following system
functions:

• Reset services and functions,
code #0 Æ page 78

• Call forwarding, code

• Lock and unlock phone,
code *66/#66 Æ page 69

• Save your PIN,
code *93 Æ page 71

• Send a message,
code

68/#68 Æ page 73

• Leave an advisory message,

• Ringing group, code

• Group call, code

• Caller ID suppression,

• Camp-on tone, code

• Open door, code

• Release door opener, code

• Control relays, code

• Do not disturb, code

• Ringer cutoff, code

• Dial using speed dial, code

• Associated service, code

Prerequisite: Your phone supports tone dialing (DTMF)
or you can switch your phone to tone dialing. The phone
is not connected to the system.

*

code *69/#69 Æ page 75

code

86/#86 Æ page 67

*

1/#1 Æ page 28

*

81/#81 Æ page 86

*

85/#85 Æ page 86

*

87/#87 Æ page 47

*

61 Æ page 35

*

*

*

98/#98 Æ page 65

*

89/#89 Æ page 36

*

90/#90 Æ page 84

97/#97 Æ page 66

7 Æ page 42

*

83 Æ page 79

*

j Establish a connection to the system. Enter the station

number (contact your service personnel).

j Wait for the continuous tone (if necessary, switch pho-

ne to tone dialing) and enter the internal number assig­ned to you and the corresponding PIN.

( Enter the code (only required if programmed in the sys-

tem).

80

Step by step

More functions/services

Wait for the dial tone and enter the code for example,

j

97 for Do not disturb on. If necessary, make further

*

entries; refer also to the user guide for dial pulse/DTMF
phones.

or

j Dial the external number.

You can only perform one function/establish one
outgoing connection at a time.
The connection is cleared as soon as the function
is successfully activated.
In the case of an external call, the connection is
cleared as soon as one of the call partners hangs
up.

Using functions in ISDN via code dialing (keypad dialing)

If authorized (contact your service personnel), you can
access ISDN functions in some regions using codes.

*503=Keypad dialing?

N Press the key shown.

Confirm the option shown.

j Enter the required trunk number (contact your service

personnel).

j Entering a code for required ISDN function (contact your

service personnel).

Contact your network provider to find out which
ISDN functions can be code-operated in your
country.

Siemens Enterprise Communications
GmbH & Co. KG shall not be liable for damages/
costs which may be incurred by fraudulent activi­ties or remote operation (such as toll fraud).

81

More functions/services

Step by step

*42=Tel. data service?

0 ... 9 Enter data.

Entry complete?

Controlling connected computers/pro­grams/telephone data service

If this function has been configured (contact your ser­vice personnel), you can control connected computers
or programs running on them, such as hotel services or
information systems, from your telephone.

Prerequisite: You have set up a connection.

N Press the key shown.

Confirm the option shown.

For entering data, you are guided by the connected
computer. However, depending on configuration (con­tact your service personnel), you must activate your ent­ries in one of the following ways:

Inputs in en-bloc mode:

( Complete entry.

or

Confirm the option shown.

or Inputs in online mode:

The connected computer processes your entries direct­ly.

( Enter the code.

0 ... 9 Enter data.

82

More functions/services

Step by step

Communicating with PC applications over a CSTA interface

If configured (contact your service personnel), you can
use your phone to communicate with PC applications
(CSTA = Computer Supported Telecommunications Ap-
plications). You send information to the application and
receive information from the application, for example,
via your phone display.

)494 Enter the code.

j Enter the three-digit ID for the application you wish to

control.

+- 0 ... 9 : Use the relevant keys to communicate with the applica-

^ \ Lift the handset and replace it again.

tion.

Ending communication with the application

Select and confirm the relevant CSTA message.

or

83

More functions/services

Step by step

Controlling relays (only for HiPath 3000)

If this function has been configured (contact your ser­vice personnel), you can use up to four relays to enable/
disable different devices (such as a door opener).
Depending on how you program the relays, you can ac­tivate and deactivate them manually them or configure
them to activate and deactivate automatically (after
timeout).

Special features must be taken into considerati­on if your telephone operates with HiPath 5000
(system networking via PC network) Æ page 95!

*90=Control relay on?

#90=Control relay off?

1 ... 4 Enter the relay.

Select and confirm the option shown.

or

select and confirm the option shown

Sensors (HiPath 33x0/35x0 only)

If configured (contact your service personnel), sensors
are able to recognize signals, call your phone, and dis­play an appropriate message on the screen.

84

Step by step

More functions/services

Paging persons (notfor U.S., notfor HiPath500)

If radio paging equipment (PSE) is connected to your
system (contact your service personnel), you can locate
people via their pocket receivers.

Pocket receivers signal a call request to the person you
want to page. This person can then answer the page at
the nearest phone.

Paging persons

To ensure that you can be found, you must have enab­led a ringing group Æ page 88, call forwarding
Æ page 28 or call forwarding-no answer (service techni­cian) to the internal station number of your PSE.
A call request is signaled automatically.

Answering the page from the nearest telephone

^ Lift the handset.

)59 Enter the code.

j Enter own station number.

85

Using team functions

Step by step

Using team functions

If configured (consult your service personnel), your tele­phone is part of a team. The team consists of internal
phones that are able to use certain functions.

Activating/deactivating a group call

Special features must be taken into considerati­on if your telephone operates with HiPath 5000
(system networking via PC network) Æ page 91!

If configured (consult your service personnel), you be­long to one or more groups of stations, which can be re­ached via hunt group or group call station numbers.
Incoming calls are signaled one after the other (= hunt
group) or simultaneously (= group call) on all phones in
the group, until a group member answers the call.

Each station in the group can still be reached via their
personal station number.

You can activate and deactivate the audible signal for a
hunt group, group call or individual trunks in a group.

You are part of a hunt group or call group

Group call off?

Group call on?

Group call off?

Group call on?

86

: Open the idle menu Æ page 15.

Select and confirm the option shown

or

select and confirm the option shown

You belong to multiple groups

: Open the idle menu Æ page 15.

Select and confirm the option shown

or

select and confirm the option shown

[1] "Differing display view in a HiPath 4000 environment (not for

HiPath 500)"

[1]

,

[1]

,

Step by step

Using team functions

301 X Group name

301 Group name

Next?

Group call off?

Group call on?

#=Leave all groups?

*=Rejoin all groups?

If an "X" appears between group/trunk number (such as

301) and group name, the audible tone is active for this
group or trunk.

or

No "X" means that the audible tone is deactivated.

Confirm the option shown. The next group/trunk num­ber is displayed with a group name.

or

[1]

Select and confirm the option shown

.
The audible tone for the group/trunk displayed is deacti­vated.

or

Select and confirm the option shown

[1]

.
The audible tone for the group/trunk displayed is activa­ted.

or

Select and confirm the option shown.
The audible tone for all groups and trunks is deactiva­ted.

or

Select and confirm the option shown.
The audible tone for all groups and trunks is activated.

If you have activated the audible tone for another
group/trunk or deactivated the audible tone for all
groups/trunks you belong to, you will hear a special
dial tone when you lift the handset.

[1] "Differing display view in a HiPath 4000 environment (not for

HiPath 500)"

87

Using team functions

Step by step

Pickup - group?

Accepting a call for another member of your team

You can use your own telephone to accept calls for
other telephones in your team, even while on a call (call
pickup groups; contact your service personnel).

Prerequisite: Your telephone rings briefly. "Call for:" ap­pears on the upper display line with the number or
name of the originator. The number or name of the cal­ler appears on the lower line.

Confirm the option shown.

Ringing group

You can have calls for your telephone signaled audibly at
up to five other internal phones. The phone that ans­wers the call first receives the call.

Special features must be taken into considerati­on if your telephone operates with HiPath 5000
(system networking via PC network) Æ page 94!

*81=Ringing group on?

Ringing group off?

88

Saving, displaying, and deleting telephones for the
ringing group

N Press the key shown.

Select and confirm the option shown.

Follow the display prompts (enter the internal station
number).

If your phone belongs to a ringing group, your
display will show the station number or the name
of the originator on the upper line and that of the
caller on the lower line.

Removing all telephones in a call ringing group

Select and confirm the option shown.

Step by step

UCD?

Using team functions

Uniform Call Distribution (UCD)

If configured (consult your service personnel), you may
belong to a group of stations (agents), to which calls are
distributed.
An incoming call is always assigned to the agent idle the
longest.

Logging on and off at the beginning and end of your
shift

N Press the key shown.

Select and confirm the option shown.

*401=Log on?

#401=Log off?

N Press the key shown.

UCD? f

#402=Not available?

*402=Available?

Confirm,

or

select and confirm the option shown

j To log on, enter your identification number ("Agent:").

Contact your service personnel to find out what it is.

Logging on and off during your shift

Select and confirm the option shown.

Confirm the option shown.

or

select and confirm the option shown

89

Using team functions

Step by step

UCD?

Requesting and activating a work time

You can request/activate work time to ensure you have
enough time to wrap up the last call. Your phone is ex­cluded from call distribution for a set period or until you
log back on.

N Press the key shown.

Select and confirm the option shown.

*403=Work on?

#403=Work off?

UCD?

*404=UCD night on?

#404=UCD night off?

UCD?

*405=Calls in queue?

Confirm the option shown.

or

select and confirm the option shown

Turning the night service on and off for UCD

N Press the key shown.

Select and confirm the option shown.

Confirm the option shown.

or

select and confirm the option shown

Display the number of waiting calls

N Press the key shown.

Select and confirm the option shown.

Confirm the option shown.

90

Step by step

Internal DISA?

Special functions in the LAN (not for HiPath500)

Special functions in the LAN
(not for HiPath500)

If your telephone is operating in a HiPath 5000 environ­ment, multiple HiPath 3000 systems are interconnec­ted via a LAN (Local Area Network, e. g. proprietary PC
network). You are conducting a call via the LAN (PC net­work).
In this instance, you must note certain particularities for
some functions. These are described in this section.

Leaving hunt group/group call

Prerequisite: You are part of a hunt group/group call

Æ page 86 in another HiPath 3000:

: Open the idle menu Æ page 15.

Select and confirm the option shown.

j Enter the (DISA) call number of the other HiPath 3000.

= or ( Confirm your entry.

Group call off?

Group call on?

j Enter the (DISA) station number of your phone.

= or ( Confirm your entry.

Select and confirm the option shown.

or

select and confirm the option shown

You belong to multiple groups associated with ano­ther HiPath 3000

j Enter group number for "directed joining/leaving".

91

Special functions in the LAN (not for HiPath500)

Step by step

Setting up "follow me" call forwarding

You can activate/deactivate call forwarding HiPath 5000
for your phone from other phones in the Æ page 28 en­vironment.

: Open the idle menu Æ page 15.

Internal DISA?

= or ( Confirm your entry.

= or ( Confirm your entry.

: Open the idle menu Æ page 15.

Forwarding on?

Select and confirm the option shown.

j (DISA) station number of the HiPath 3000.

j Enter the (DISA) station number of your phone.

Activating

Select and confirm the option shown.

1=all calls?

2=external calls only?

3=internal calls only?

Save?

Forwarding off?

92

Confirm,

or

select and confirm the option shown,

or

select and confirm the option shown

j Enter the destination phone number.

Confirm the option shown.

Deactivating

: Open the idle menu Æ page 15.

Select and confirm the option shown.

Step by step

Internal DISA?

Night answer on?

Save?

Special functions in the LAN (not for HiPath500)

Using night answer

If authorized (contact your service personnel), you can
define telephones in other HiPath 3000 communicati­ons platforms as the night answer Æ page 55.

: Open the idle menu Æ page 15.

Select and confirm the option shown.

j Enter the (DISA) call number of the other HiPath 3000.

= or ( Confirm your entry.

j Enter the (DISA) station number of your phone.

= or ( Confirm your entry.

Activating

: Open the idle menu Æ page 15.

Select and confirm the option shown.

j Enter the destination number (= temporary night ans-

wer service).

Confirm the option shown.

Night answer off?

Deactivating

: Open the idle menu Æ page 15.

Select and confirm the option shown.

93

Special functions in the LAN (not for HiPath500)

Step by step

Ringing group

You can have calls for your telephone signaled audibly at
external telephones or at telephones in other
HiPath 3000 communications platforms Æ page 88.

Saving, displaying, and deleting telephones for the
ringing group

N Press the key shown.

*81=Ringing group on?

Select and confirm the option shown.

Add to ringing group?

Add another station?

View/delete?

#=Entry complete?

Save?

End?

Ringing group off?

Select and confirm the option shown.

or

select and confirm the option shown,

or

select and confirm, then follow the operating instruc­tions.

j Enter the station number.

Confirm the option shown.

Confirm the option shown.

Select and confirm the option shown.

Removing all telephones in a call ringing group

: Open the idle menu Æ page 15.

Select and confirm the option shown.

94

Step by step

Internal DISA?

= or ( Confirm your entry.

= or ( Confirm your entry.

*90=Control relay on?

#90=Control relay off?

Special functions in the LAN (not for HiPath500)

Controlling relays (only for HiPath 3000)

If this feature is configured (contact your service person­nel), you can also control relays Æ page 84 in other
HiPath 3000 communications platforms.

: Open the idle menu Æ page 15.

Select and confirm the option shown.

j Enter the (DISA) station number of the HiPath 3000

where you wish to control the relay.

j Enter the (DISA) station number of the phone you wish

to use to control the relay.

Confirm,

or

select and confirm the option shown

1 ... 4 Enter the relay.

95

Special functions in the LAN (not for HiPath500)

Step by step

Opening a door

If this feature is configured (contact your service per­sonnel), you can also activate the door opener
Æ page 35 in other
HiPath 3000 communications platforms.

: Open the idle menu Æ page 15.

Internal DISA?

= or ( Confirm your entry.

= or ( Confirm your entry.

Door opener?

j Z Dial the entrance telephone number.

Select and confirm the option shown.

j Enter the (DISA) station number of the HiPath 3000

where you wish to control the door opener.

j Enter the (DISA) station number of the phone you wish

to use to control the door opener.

Select and confirm the option shown.

96

Step by step

Display contrast?

Individual phone configuration

Individual phone configuration

Setting contrast

The display has four contrast levels that you can set ac­cording to your light conditions.

+ or - Press one of the keys shown in idle mode.

Select and confirm the option shown.

+ or - Change the display contrast. Press the key repeatedly

until the desired level is obtained.

= Save.

97

Individual phone configuration

Step by step

+ or - Raise or lower the volume. Keep pressing the key until

+ or - Press one of the keys shown in idle mode Æ page 15.

Ring volume?

+ or - Raise or lower the volume. Keep pressing the key until

Adjusting audio settings

Optimize the audio settings on your OpenStage 15 T for
your work environment and according to your personal
requirements.

Adjusting the receiving volume during a call

You are conducting a call.

the desired volume is set.

= Save.

Adjusting the ring volume

Confirm the option shown.

the desired volume is set.

= Save.

Ring tone?

98

Adjusting the ring tone

+ or - Press one of the keys shown in idle mode Æ page 15.

Select and confirm the option shown.

+ or - To adjust the ring tone: Keep pressing the keys until the

desired tone is set.

= Save.

Step by step

Speakerphone mode?

Individual phone configuration

Adjusting the speakerphone to the room acoustics

To help the other party understand you clearly while you
are talking into the microphone, you can adjust the tele­phone to the acoustics in your environment: "T0343
Quiet room," "T0344 Normal room" and "T0345 Noisy
room."

+ or - Press one of the keys shown in idle mode Æ page 15.

Select and confirm the option shown.

+ or - To set the room type: Keep pressing these keys until

the setting you want appears on the screen.

= Save.

Activating/deactivating the ringer

) Hold down the key shown.

Language for system functions

N Press the key shown.

more functions? f

*48= Select language?

15=Spanish?

Select and confirm the option shown.

Select and confirm the option shown.

Select the language you wish to use (e. g. "Spanish")
and press the "OK" dialog key to confirm.

99

Testing the phone

Step by step

more functions? f

Testing the phone

Phone functions, testing

You can test your phone’s functionality.

Prerequisite: The phone is in idle mode.

N Press the key shown.

Select and confirm the option shown.

*940=Phone test?

Select and confirm the option shown.

If everything is functioning correctly:

• all LEDs on the phone flash (only the menu key LED
is continuously lit)

• your station number is displayed

• the ring tone is audible

100