Read "Safety Precautions" and this guide thoroughly beforehand for proper usage.
Accessible services may be limited by contract conditions.
Unauthorized copying of any part of this guide is prohibited.
Guide content subject to change without prior notice.
Contact SoftBank Customer Support, General Information if you find inaccuracies.
TM
XZ1 is referred to as "handset" in this guide.
Guide Usage Notes
Most operation descriptions are based on default settings.
Unless noted otherwise, descriptions are for Home Screen.
Some operation descriptions may be omitted.
In this guide and on handset, "abroad" means "outside Japan" with regard to handset/service
usage.
In this guide, microSD
TM
/microSDHCTM/microSDXCTM Card is referred to as "SD Card."
Screenshots & Key Labels
Screenshots and Key labels are provided for reference only. Actual handset windows, menus, etc.
may differ in appearance.
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Accessing Guide on Handset
Access this Guide on handset via Guide icon in Apps Menu or via Guide indicator on Status Bar.
Guide indicator is hidden on Status Bar by default. Follow these steps to show Guide indicator:
Access GuideIndicatoronBACK
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Parts & Functions
Part
Description
Notification Lamp
Flashes for
notifications.
Lights while charging.
Front Camera
Use to shoot still
images, videos of
yourself, etc.
Earpiece/Speaker
Hear the other party's
voice here.
Also, hear sound
(music, videos, TV,
etc.) from here.
Proximity/Light
Sensor
Detects surrounding
brightness to
automatically adjust
Display or backlight
and prevent
Touchscreen
misoperation during a
call.
Display
Touchscreen-type
display, operate with
your fingers on
Display.
Handset (Front)
Handset (Back/Side)
Handset Keys
CE mark and FCC ID
Handset (Front)
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Speaker
Listen to music as well
as video, TV, etc.
audio.
Part
Description
Second Mic
Reduces noise for
calling.
Headphone Port
Connect commercially
available headphones.
This port supports
tetrapolar headset that
conforms to the CTIA
standard.
Camera
Capture still images
and videos.
Wi-Fi® Antenna
Area
Internal Antenna for
Wi-Fi.
LaserAF Sensor
Autofocuses for
shooting based on
subject distance.
RGBC-IR Sensor
Automatically adjusts
white balance based
for shooting based on
the light source.
Flash/Photo Light
Use as camera flash
when taking photos,
etc.
Internal
Antenna/GPS
Antenna Area
Internal Antenna for
calls, data
communication and
GPS.
Wi-Fi®/Bluetooth®
Antenna Area
Internal Antenna for
Wi-Fi and Bluetooth®
feature.
NFC/Osaifu-Keitai
sticker is attached
Handset (Back/Side)
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Detection Area
at time of purchase.
Nameplate
CE mark, FCC ID,
IMEI information
printed sticker is
attached. Do not
remove nameplate.
Internal Antenna
Area
Internal Antenna for
calls and data
communication.
SIM Card/SD Card
Slot
Insert SIM Card/SD
Card.
If SIM Card/SD Card
Slot Cover is pulled
out, handset reboots.
USB Type-CTM
Port
Connect USB Type-C
cable (commercially
available), etc.
Mic
Speak here.
Part
Description
Volume/Zoom
Up/Down Key
Adjust Volume.
Adjust Zoom while
using Camera.
Power
Key/Screen Lock
Key/Fingerprint
Sensor ()
Long Press for power
on/off.
Press for sleep mode
on/off.
Or, use Fingerprint
authentication.
Camera Key
()
Use as Camera
shutter.
Long Press to launch
Camera.
Handset Keys
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CE mark and FCC ID
Open the slot cover, and insert a fingernail into the hook at the edge of the label tray, then pull it out
straight.
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SIM Card
SIM Card is an IC card containing phone number and other customer information.
Inserting SIM Card
Removing SIM Card
SIM-Unlocking Handset
Inserting SIM Card
Always unmount SD Card beforehand.
Draw SIM Card/SD Card Slot Cover out using groove
Draw Tray out straight from handset
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Set SIM Card into Tray with IC chip facing up
Check SIM Card orientation by notch.
Make sure SIM Card is in Tray securely.
Insert Tray with handset held level, and then press in straight
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Check Tray orientation.
Push Tray all the way and press it down where indicated ○, and make sure there are no
gaps
Removing SIM Card
Always unmount SD Card beforehand.
Draw SIM Card/SD Card Slot Cover out using groove
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Draw Tray out straight from handset
Remove SIM Card from Tray
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Insert Tray with handset held level, and then press in straight
Check Tray orientation.
Push Tray all the way and press it down where indicated ○, and make sure there are no
gaps
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SIM-Unlocking Handset
Handset can be SIM-unlocked. SIM-unlocking handset allows other-carrier SIM cards to be used
with it.
Some services, functions, etc. may have restrictions when an other-carrier SIM card is used.
SoftBank Corp. does not guarantee operation whatsoever.
For details, see SoftBank Website.
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SD Card
Save data to internal storage or SD Card.
Handset supports SD Cards up to 256 GB. Some SD Cards may not operate properly.
Inserting SD Card
Removing SD Card
Formatting SD Card
SD Card Cautions
Data
Information stored on SD Card can become lost or changed accidentally or as a result of damage. It is
recommended that you keep a separate copy of important data. SoftBank Corp. is not responsible for
damages from data that is lost or changed.
Reading/Writing Data
Never power off while reading or writing data.
Battery Level
A low battery charge may prevent reading/writing to SD Card.
Handling SD Card
Use/keep SD Cards away from the reach of infants. May cause choking if swallowed.
Inserting SD Card
Draw SIM Card/SD Card Slot Cover out using groove
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Draw Tray out straight from handset
Set SD Card into Tray with the metal terminals facing up
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Make sure SD Card is in Tray securely.
Insert Tray with handset held level, and then press in straight
Check Tray orientation.
Push Tray all the way and press it down where indicated ○, and make sure there are no
gaps
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Removing SD Card
Always unmount SD Card beforehand.
Draw SIM Card/SD Card Slot Cover out using groove
Draw Tray out straight from handset
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Remove SD Card from Tray
Insert Tray with handset held level, and then press in straight
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Check Tray orientation.
Push Tray all the way and press it down where indicated ○, and make sure there are no
gaps
Formatting SD Card
When using a new SD Card for the first time, always format it on handset.
Formatting erases all data on SD Card. Carefully check any SD Card that was used on another
device before formatting.
Charge Internal Battery while formatting, or format with adequate battery charge.
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In Home Screen, (Apps) (Settings)
Storage & memory
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Storage usage
SD CardStorage settings
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FormatERASE & FORMAT
DONE
All data on SD Card is erased.
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Charging Internal Battery
Charging with AC Charger
Charging with AC Charger
For details on AC Chargers and other peripheral equipment, see SoftBank SELECTION Website.
See instructions included with AC Charger. Operation using AC Charger (with USB Type-C Quick
Charge 3.0 capability) [ZSCAZX] (SoftBank SELECTION USB Type-C rapid charging AC Charger
[SB-AC17-TCQC]) is explained here.
Insert USB Type-C connector of AC Charger straight into USB Type-C Port
Unfold power plug of AC Charger and plug into household AC
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Charging start sound sounds and Notification Lamp on handset lights up when charging starts.
When charging is complete, unplug AC Charger and remove USB Type-C connector of
AC Charger straight from handset
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Power On/Off
Powering On
Powering Off
Powering On
(Long Press)
Lock Screen appears.
See "Unlocking Screen" to unlock the screen.
Startup wizard appears for the first time handset is powered on. Follow onscreen instructions.
Battery level is not sufficient if Notification Lamp flashes several times in red or low battery
indicator appears when is Pressed with handset powered off. Charge Internal Battery.
Powering Off
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(Long Press)
Power off
Handset powers off.
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Using Touchscreen
Handset uses a touchscreen-type Display. Operate with your fingers on Display.
Tap
Touch & Hold
Drag
Swipe/Flick
Pinch/Spread
Tap
Contact Display lightly and briefly.
Touch & Hold
Touch screen lightly and hold it for a while. When the screen changes, release finger.
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Drag
Touch icon or other item lightly, move it where desired, and release finger.
Swipe/Flick
Contact Display lightly, then brush screen up/down or left/right.
Pinch/Spread
Contact Display lightly, then close/widen fingers.
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Basic Operation
Home Screen & Applications List
Navigation Bar
Selecting Options and Navigating Screens
Menu Operations
Handset Settings and Making Settings
Portrait Orientation & Landscape Orientation
Home Screen & Applications List
Most handset operations start in Home Screen (appears at power on) or in applications list.
Navigation Bar
Tap icons on Navigation Bar (Display bottom) for the following functions/operations.
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Item
Description
(Back)
Return to previous screen. Appears as for
onscreen keyboard; Tap to close keyboard.
(Home)
Return to Home Screen.
(History)
Open listing of recently used applications and
activate or delete applications.
(Keyboard)
Change keyboard.
Selecting Options and Navigating Screens
Tap items, icons, onscreen keys, etc. to open assigned items.
Tap to go back to previous screen.
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Menu Operations
Tap for available settings and items.
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Screens may also have settings and items that are available by Touching & Holding Display.
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Handset Settings and Making Settings
In Home Screen, Tap (Apps) then Tap (Settings) to customize the operation of handset
functions.
Portrait Orientation & Landscape Orientation
The screen changes to landscape orientation when handset is rotated sideways.
Depending on the current screen, the orientation may not change even by changing handset
orientation.
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Phone Number
Checking Your Phone Number
Checking Your Phone Number
In Home Screen, (Apps) (Contacts)
ME
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Check phone number.
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Silent Mode
Set ringtone, operation sounds, etc. not to sound to avoid disturbing others around you.
Using Silent Mode (Vibrate)
Using Silent Mode (Mute)
Using Silent Mode (Vibrate)
Press Volume Up or Down Key
On volume adjustment bar,
Icon on sound volume adjustment bar turns to (White) and Silent mode (Vibrate) is set.
Press Volume Up Key once while volume adjustment bar appears to exit Silent mode (Vibrate).
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Using Silent Mode (Mute)
Press Volume Up or Down Key
On volume adjustment bar, Press Volume Down Key
Icon on sound volume adjustment bar turns to (Gray) and Silent mode (Mute) is set.
Press Volume Up Key twice while volume adjustment bar appears to exit Silent mode (Mute).
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Text Entry
Keyboards
QWERTY Keyboard Layout
Switching Character Types (Entry Modes)
Keyboards
Enter text with onscreen QWERTY keyboard by Tapping each character individually, or use Gesture
input feature and slide finger from character to character to form words.
Tap to hide keyboard.
Touch & Hold text in text entry window to magnify in small balloon.
Input method is set to International keyboard (SwiftKey Keyboard) by default. To input Japanese,
Tap to change keyboard to XperiaTM Japanese keyboard.
QWERTY Keyboard Layout
① Change SwiftKey Keyboard settings.
② Enter a character. Touch & Hold character to show variant options.
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③ Switch between lower-case , upper-case , and caps .
④ Toggle entry modes.
⑤ Show entry candidates.
⑥ Delete a character before cursor.
⑦ , , , or appears depending on application. Confirm text input or
enter line break. Touch & Hold to show Emoticon/Pictogram/etc. list.
⑧ Enter a space. Double-tap to enter a period.
Switching Character Types (Entry Modes)
In QWERTY keyboard, Tap
Entry mode is changed to number and symbol mode.
To enter more symbols, Tap .
Tap to back to alphabet mode.
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Using a Google Account
Use a Google account and get more convenience with Google services. A Google account is
required to use some services or fully use some applications.
Creating a Google Account
Logging In with a Google Account
Google Account Cautions
Be careful not to forget your Google account mail address or password.
"Alarms only" or "Total silence" Set for Do not disturb2
"Total silence" Set for Do not disturb2
1 Appears when switching to other window such as Home Screen.
Indicator
Description
Battery Full (100%)
2 Set from Quick Settings. Tap and enable "Do not disturb" beforehand. For details, see "Using
Notifications Window/Quick Settings."
Main Status Indicators
Status Indicators appearing in Status Bar include the following.
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Battery Charging
Battery Low (5% or less)
Signal Strength
4G LTE/4G Data in Use1
3G Data in Use
No Signal
Airplane Mode
Wi-Fi Connected
Wi-Fi Connected without Internet Accessibility, or Unstable Wi-Fi Signal
Bluetooth® On
Bluetooth® Connected
Silent Mode (Vibrate)
Silent Mode (Mute)/"Alarms only" or "Total silence" Set for Do not disturb2
Alarm Set
Obtaining Current Location
1 Handset supports FDD-LTE (SoftBank 4G LTE) and AXGP (SoftBank 4G); indicator appears when
handset is connected to either. Handset connects to SoftBank 4G first.
2 Set from Quick Settings. Tap and enable "Do not disturb" beforehand. For details, see "Using
Notifications Window/Quick Settings."
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Using Notifications Window/Quick Settings
Check Notification Indicators and the details in Notifications Window. Tap icons on
Quick Settings to set each function on/off.
Opening Notifications Window/Quick Settings
Opening Notifications Window/Quick Settings
Drag Status Bar down
Notifications Window opens.
Drag Notifications Window down
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Quick Settings opens.
Alternatively, Tap to open Quick Settings.
Closing Notifications Window/Quick Settings
Drag Notifications Window/Quick Settings up
Alternatively, Tap to close Notifications Window/Quick Settings.
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Placing/Answering Calls
Learn calling basics, including handling incoming calls, and in-call operations.
Placing Calls
Answering Calls
Phone Function
Emergency Location Report
Making emergency calls (110, 119 or 118) automatically reports handset location to corresponding
agency (police, etc.). This system is referred to as Emergency Location Report, and notifies location
based on positioning from base stations.
Location Report does not incur registration/transmission fees.
Location/signal conditions affect positioning accuracy. Always provide location and call purpose.
Hiding Caller ID (using 184, etc.) cancels Location Report. However, corresponding agency may
obtain location information in life threatening situations.
Location Report is not sent for calls made while outside Japan.
VoLTE/VoLTE (HD+) and HD Voice
Handset supports VoLTE/VoLTE (HD+) and HD Voice for higher voice call quality.
Adjusting Volume of Call
Press Volume Up/Down Key.
Hints
Q Difficulty during call
A It may not be possible to make a call properly in a noisy location.
A When calling using Speaker, check the call volume. Raising the call volume may make calling
difficult.
Q Sound pops momentarily during a call
A Are you changing location while calling? Sound pops when signal is weak and handset switches
to a different area.
Emergency Call Cautions
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Note that Airplane mode disables Emergency calls.
Placing Calls
In Home Screen, (Apps) (Phone)
Phone opens.
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Call window opens.
Tap dialpad to enter the other party's number
Enter area code first for calling landline numbers.
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Handset dials number. Call begins when other party answers.
To end the call,
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Call ends.
Calling the Emergency Number When the Phone's Screen
is Locked
Flick Lock ScreenEMERGENCY CALL/INFOEnter number for emergency
service
Available only when Screen lock is set to "Pattern," "PIN," or "Password."
Hints
Q Call does not connect
A Was the number dialed using the area code? Dial the number starting with "0."
A Are conditions for calling poor? Call again after moving where signal is good.
Answering Calls
When a call arrives, Drag to right
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Call begins.
To end the call,
Call ends.
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Arriving Call Operations
Cancelling Ringtone
Press Volume Up/Down Key when call is arriving
Alternatively, Press .
Rejecting Arriving Calls
Drag to left when call is arriving
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Optional Services
Service
Description
Call Forwarding
Divert calls to a preset number when out of
service area or unable to answer.
Voicemail
Divert calls to a Voicemail Center to take
messages when out of service area or unable to
answer.
Call Waiting1
Answer calls during a call.
Group Calling1
Merge multiple calls.
Notify Caller ID
Send or hide your number when placing calls.
Call Barring
Restrict incoming/outgoing calls by conditions.
Use the following optional services.
Optional Services
Using Call Forwarding
Using Voicemail
Changing Call Waiting Settings
Using Group Calling
Using Caller ID Notification
Using Call Barring
Optional Services
Use the following optional services.
1 Requires separate subscription.
Using Call Forwarding
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In Home Screen, (Apps) (Settings)
Call
Call settings open.
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Voicemail/Call Forwarding
Voicemail/Call Forwarding settings open.
Activate Call Forwarding
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All calls/Unanswered callsEnter phone number to forward toOK
If Unanswered calls is selected, set ring time.
Tap Contacts to select phone number to forward to from Contacts.
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OK
Call Forwarding is activated.
Using Voicemail
In Home Screen, (Apps) (Settings)
Call
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Call settings open.
Voicemail/Call Forwarding
Voicemail/Call Forwarding settings open.
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Activate Voicemail
All calls/Unanswered calls
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If Unanswered calls is selected, set ring time.
OK
Voicemail is activated.
When new message is recorded, appears on Status Bar. Drag Status Bar down and Tap new
voicemail then follow the voice prompts.
Changing Call Waiting Settings
This service requires subscription.
In Home Screen, (Apps) (Settings)
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Call
Call settings open.
Additional settings
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Call waiting ()
Call Waiting is cancelled.
Tap Call waiting to toggle on ()/off ().
If Call Waiting is set and a second call arrives during a call, Call Waiting tone is heard. Drag
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right to answer.
Using Group Calling
This service requires subscription.
During a call, Add call
Call History opens.
Enter phone number
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Call is added.
Alternatively, Tap contact in Call History to add call.
When the other party answers, Merge
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Group Calling starts.
Using Caller ID Notification
In Home Screen, (Apps) (Settings)
Call
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Call settings open.
Additional settings
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Caller IDHide number/Show number
Caller ID is set.
Using Call Barring
Restrict call and SMS.
If a call or SMS is attempted while calling is restricted, a message appears. Message may take
time to appear in some areas.
In Home Screen, (Apps) (Settings)
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Call
Call settings open.
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Call Barring
Tap target option to restrict
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TURN ON
Call Barring is set.
To disable all call barring, Tap Deactivate Call Barring, then Tap TURN OFF.
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Using Contacts
Save phone numbers, mail addresses, etc. to Contacts.
Adding New Contacts
Contacts Cautions
Information saved in Contacts may be lost or changed if Internal Battery is left uncharged for a long
period. Accident or malfunction may also cause loss or change to information. It is recommended that
you keep a separate copy of contacts and other important information. SoftBank Corp. is not
responsible for any damages from lost or changed contacts.