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Introduction
Most operation descriptions are based on default settings.
Unless noted otherwise, descriptions are for Home Screen. Some operation
descriptions may be omitted.
Before You Begin
Data Communication
Screenshots & Key Labels
Other Notations
Before You Begin
Read "Safety Precautions" and this guide thoroughly beforehand for proper usage.
Accessible services may be limited by contract conditions.
Unauthorized copying of any part of this guide is prohibited.
Guide content subject to change without prior notice.
Data Communication
Handset is designed to be always connected to the Internet. Some functionality, such as data
syncing, initiate transmission automatically.
Large-volume data communication (application downloads, video viewing, etc.) incur expensive
transmission fees. Subscription to a flat-rate data plan is strongly recommended.
Depending on applications and services used, transmission fees may be incurred even while
connected by Wi-Fi.
Screenshots & Key Labels
Screenshots and Key labels are provided for reference only. Actual handset windows, menus, etc.
may differ in appearance.
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Other Notations
Xperia is referred to as "handset" in this guide.
In this guide, microSD
In this guide and on handset, "abroad" means "outside Japan" with regard to handset/service
usage.
TM
/microSDHCTM/microSDXCTM Card is referred to as "SD Card."
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Parts & Functions
Part
Description
while charging.
call.
yourself, etc.
etc.) from here.
your fingers on
Handset (Front)
Handset (Back/Side)
Handset Keys
CE mark and FCC ID
Available radio frequencies
Notification Lamp
Handset (Front)
Notification Lamp Flashes for
notifications while
Display is off. Lights
Proximity/Light
Sensor
Front Camera Use to shoot still
Earpiece/Speaker Hear the other party's
Detects surrounding
brightness to
automatically adjust
Display or backlight
and prevent
Touchscreen
misoperation during a
images, videos of
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voice here.
Also, hear sound
(music, videos, TV,
Display Touchscreen-type
display, operate with
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Display.
Handset (Back/Side)
Part
Description
authentication.
Slot
Card.
calling.
remove nameplate.
communication.
Detection Area
NFC / Osaifu-Keitai®.
Wi-Fi.
etc.
the light source.
ooth®Antenna Area
Bluetooth®feature.
Fingerprint
Sensor
SIM Card/SD Card
Unlock screen with
fingerprint
Insert SIM Card/SD
Second Mic Reduces noise for
Nameplate CE mark, FCC ID,
IMEI information
printed sticker is
attached. Do not
Internal Antenna
Area
NFC /
Osaifu-Keitai
®
Internal Antenna for
calls and data
Hold up to a
reader/writer to use
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Internal
Antenna/Wi-Fi
Antenna Area
®
Internal Antenna for
calls, data
communication and
Flash/Photo Light Use as camera flash
when taking photos,
RGBC-IR Sensor Automatically adjusts
white balance based
for shooting based on
GPS
Antenna/Wi-Fi/Bluet
Internal Antenna for
GPS and Wi-Fi and
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Wi-Fi®Antenna
Area
Wi-Fi.
and videos.
audio.
TM
available), etc.
Mic
Speak here.
Part
Description
using Camera.
Key
Turn Display on/off.
Camera.
Camera Capture still images
Speaker Listen to music as well
Internal Antenna for
as video, TV, etc.
Handset Keys
USB Type-C
Port
Volume/Zoom
Up/Down Key
Power
Key/Screen Lock
Connect USB Type-C
cable (commercially
Adjust Volume.
Adjust Zoom while
Long Press for power
on/off.
Camera Key Use as Camera
shutter.
Long Press to launch
CE mark and FCC ID
Open the slot cover, and insert a fingernail into the hook at the edge of the label tray, then pull it out
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straight.
Color and How Illuminated
Indicates
Lit red
Charging (charge:14% or less)
Lit orange
Charging (charge:15% to 89%)
Lit green
Charging (charge:90% or more)
Flashing red
Charge:14% or less
Flashing white
Missed call / new Gmail / new +Message
Available radio frequencies
GSM/GPRS/EDGE : 850, 900, 1800, 1900MHz
UMTS : 2100 (Band I), 1900 (Band II), 1700 (Band IV), 900 (Band VIII)MHz
LTE : Bands 1, 2, 3, 4, 8, 11, 12, 17, 28, 38, 39, 40, 41, 42
WLAN 2.4G/5G
NFC
GSM 850/900 : 33dBm
DCS (1800)/PCS (1900) : 30dBm
UMTS : 24dBm
LTE : 23dBm(Bands 1, 2, 3, 4, 8, 11, 12, 17, 28, 38, 39, 40, 42), 26dBm(Band 41)
WLAN : 2.4GHz<100mW, 5.15-5.35GHz<200mW, 5.47-5.725GHz<200mW,
5.735-5.835GHz<25mW
NFC 13.56MHz
Notification Lamp
Lights/flashes while charging or for arriving calls/mail.
1
1 Flashes while Display is off.
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Flashing Red
Battery level is not sufficient if Notification Lamp flashes several times in red when Power
Key is Pressed with handset powered off.
Notification Lamp first flashes several times in red if charging is started with handset
powered off.
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SIM Card
SIM Card is an IC card containing phone number and other customer information.
Inserting SIM Card
Removing SIM Card
SIM-Unlocking Handset
Inserting SIM Card
Always unmount SD Card beforehand.
Pull Tray out from handset
Pull SIM Card/SD Card Slot Cover out straight using groove.
Set SIM Card into Tray with IC chip facing up
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Check SIM Card orientation by notch.
Make sure SIM Card is in Tray securely.
Holding handset held level, press Tray in straight
SIM Card is inserted.
Check Tray orientation.
Press firmly where circled ○, and make sure there is no gap between handset and SIM Card/SD
Card Slot Cover.
Removing SIM Card
Always unmount SD Card beforehand.
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Pull Tray out from handset
Pull SIM Card/SD Card Slot Cover out straight using groove.
Remove SIM Card from Tray
Holding handset held level, press Tray in straight
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SIM Card is removed.
Check Tray orientation.
Press firmly where circled ○, and make sure there is no gap between handset and SIM Card/SD
Card Slot Cover.
SIM-Unlocking Handset
Handset can be SIM-unlocked. SIM-unlocking handset allows other-carrier SIM cards to be used
with it.
Some services, functions, etc. may have restrictions when an other-carrier SIM card is used.
SoftBank Corp. does not guarantee operation whatsoever.
For details, see SoftBank Website.
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SD Card
Handset supports SD Cards up to 512 GB. Some SD Cards may not operate properly.
When using a new SD Card for the first time, always format it on handset.
Inserting SD Card
Formatting SD Card
Removing SD Card
SD Card Cautions
Data
Information stored on SD Card can become lost or changed accidentally or as a result of damage. It is
recommended that you keep a separate copy of important data. SoftBank Corp. is not responsible for
damages from data that is lost or changed.
Reading/Writing Data
Never power off while reading or writing data.
Battery Level
A low battery charge may prevent reading/writing to SD Card.
Handling SD Card
Use/keep SD Cards away from the reach of infants. May cause choking if swallowed.
Inserting SD Card
Pull Tray out from handset
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Pull SIM Card/SD Card Slot Cover out straight using groove.
Set SD Card into Tray with the metal terminals facing up
Make sure SD Card is in Tray securely.
Holding handset held level, press Tray in straight
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SD Card is inserted.
Check Tray orientation.
Press firmly where circled ○, and make sure there is no gap between handset and SIM Card/SD
Card Slot Cover.
Formatting SD Card
In Home Screen, (Apps)
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(Settings)
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Storage
SD card
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Storage settings
Format
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FORMAT SD CARD
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Done
All data on SD Card is erased.
Cautions when Formatting SD Card
Observe the following when formatting SD Card.
Formatting erases all data on SD Card. Carefully check any SD Card that was used on
another device before formatting.
Charge Internal Battery while formatting, or format with adequate battery charge.
Removing SD Card
Always unmount SD Card beforehand.
Pull Tray out from handset
Pull SIM Card/SD Card Slot Cover out straight using groove.
Remove SD Card from Tray
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Holding handset held level, press Tray in straight
SD Card is removed.
Check Tray orientation.
Press firmly where circled ○, and make sure there is no gap between handset and SIM Card/SD
Card Slot Cover.
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Charging Internal Battery
Charging with AC Charger
Charging with Wireless Charger
Charging with AC Charger
AC Charger is an optional accessory. Be sure to use an AC Charger specified by SoftBank. For
information on AC Charger and other peripheral devices, see SoftBank Website.
Operation using AC Charger (USB Type-CTM rapid charging AC Charger with USB PD capability
[ZSDBAS] (SB-AC20-TCPD) (scheduled release starting early November 2018)) is explained here.
Insert USB Type-C connector of AC Charger straight into USB Type-C Port
Unfold power plug of AC Charger and plug into household AC
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Charging start sound sounds and Notification Lamp on handset lights up when charging starts.
When charging is complete, unplug AC Charger and remove USB Type-C connector of
AC Charger straight from handset
Charging ends.
Charging with Wireless Charger
Handset can be charged using a wireless charger.
For details on charging, see the instructions included with the wireless charger.
Products with a comply with WPC (Wireless Power Consortium) wireless charging standards.
Wireless Charging Cautions
Observe the following when charging with a wireless charger.
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When charging, be sure to align the wireless charging position on the handset with the
wireless charger position properly.
Remove any covers (commercially available) attached to handset before charging.
Do not subject handset to vibration while charging. Vibration causing handset to move
may prevent charging from completing or cause handset to fall.
If a TV or radio produce noise while charging, distance handset and charge.
If another wireless charging device is nearby, distance the wireless charger at least 30
cm away. Handset may not be detected properly and may not charge.
While charging, calling, data transmission, and TV reception may be affected.
Do not allow metal objects between handset and the wireless charger. Metal object
may become hot.
Do not allow an IC card or similar item to be lodged between handset and the wireless
charger. IC card may be damaged.
Do not place handset on the wireless charger while AC Charger, USB Type-C cable,
USB host cable, etc. is connected.
Using Camera while charging may cause images to be grainy with noise.
Using handset while charging may cause handset to slow down or stop charging as it
is designed to avoid reaching a high temperature.
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Power On/Off
Powering On
Powering Off
Powering On
Long Press Power Key until handset vibrates once
Lock Screen appears.
For details on unlocking screen, see "Unlocking Screen."
Startup wizard appears for the first time handset is powered on. Follow onscreen instructions.
Battery level is not sufficient if low battery indicator appears when Power Key is Pressed with
handset powered off. Charge Internal Battery.
Powering Off
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Long Press Power Key
Power off
Handset powers off.
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Setting a Google Account
Use a Google account and get more convenience with Google services. A Google
account is required to use some services or fully use some applications.
Creating a Google Account
Logging In with a Google Account
Google Account Cautions
Be careful not to forget your Google account mail address or password.
Creating a Google Account
In Home Screen, (Apps)
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(Settings)
Accounts
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Add account
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Google
Window for logging in to a Google account opens.
Create account
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For myself
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To create a child's account, Tap For my child then follow onscreen instructions.
Enter First name Last name Next
If confirmation appears, follow onscreen instructions.
Enter date of birth Select gender Next
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Enter user name (mail address) Next
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Enter password Enter password again (for confirmation) Next
Yes, I'm in
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I agree
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A Google account is created.
Next
Set Google service ACCEPT
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Account is created.
Logging In with a Google Account
In Home Screen, (Apps)
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(Settings)
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Accounts
Add account
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Google
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Window for logging in to a Google account opens.
In window for logging in to Google account, enter mail address Next
Enter password Next
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Follow onscreen instructions
You are logged in to your Google account.
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Locking Screen
Display goes out after a set period of inactivity to save battery power (screen is locked).
This also prevents accidental Touchscreen operation.
Press Power Key while Display is on to lock screen manually.
Unlocking Screen
Unlocking Screen
While Display is off (screen is locked), Press Power Key
Lock Screen appears.
Alternatively, if Ambient display is enabled, Double-Tap Ambient screen or Press Power Key.
Flick screen up
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Screen is unlocked.
The method for unlocking the screen can be changed.
For fingerprint authentication, Touch Fingerprint Sensor with authentication finger to unlock
screen.
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Basic Operation
Selecting Options and Navigating Screens
Menu Operations
Selecting Options and Navigating Screens
Tap items, icons, onscreen keys, etc. to open assigned items.
Tap to go back to previous screen.
Menu Operations
Tap for available settings and items.
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Screens may also have settings and items that are available by Touching & Holding Display.
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Silent Mode
Set ringtone, operation sounds, etc. not to sound to avoid disturbing others around you.
Using Silent Mode (Vibrate)
Using Silent Mode (No Vibrate)
Using Silent Mode (Vibrate)
Press Volume Up or Down Key
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Icon changes to , and handset enters Silent mode (vibrate).
Tap Silent mode icon to toggle between , , and .
Using Silent Mode (No Vibrate)
Press Volume Up or Down Key
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Icon changes to , and handset enters Silent mode (vibrate).
While volume adjustment bar is shown,
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Icon changes to , and handset enters Silent mode (no vibrate).
Tap Silent mode icon to toggle between , , and .
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Updating Software
Steps to update software depend on what is being updated in the software.
Updating Software Automatically
Updating Software Manually
Software Update Cautions
Signal Reception
Operate handset where signal reception is good and without changing location. Also operate with
adequate battery charge. Signal becoming weak or Internal Battery becoming low during an update
may cause an update failure. An update failure may disable handset.
Saved Data/Settings
Saved data may be lost depending on condition of handset (malfunctioning, damaged, water exposure,
etc.). The company is not responsible for damages from loss of data.
Updating software may revert some settings to their defaults.
SIM PIN
If SIM PIN is enabled, a SIM PIN entry window appears after software is updated. Enter SIM PIN.
Updating Software Automatically
Update software automatically.
When the update is complete, Tap the notification in the Notifications Window and restart handset.
Updating Software Manually
Tap the software update notification in the Notifications Window and follow onscreen instructions.
Alternatively:
In Home Screen, (Apps) (Settings) System Advanced System update
Follow onscreen instructions
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Using Touchscreen
Handset uses a touchscreen-type Display. Operate with your fingers on Display.
Tap
Touch & Hold
Drag
Swipe/Flick
Pinch/Spread
Tap
Contact Display lightly and briefly.
Touch & Hold
Touch screen lightly and hold it for a while. When the screen changes, release finger.
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Drag
Touch icon or other item lightly, move it where desired, and release finger.
Swipe/Flick
Contact Display lightly, then brush screen up/down or left/right.
Pinch/Spread
Contact Display lightly, then close/widen fingers.
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Text Entry
Keyboards
QWERTY Keyboard Layout
Switching Character Types (Entry Modes)
Keyboards
Enter text with onscreen QWERTY keyboard by Tapping each character individually, or by using
SwiftKey Flow feature and sliding finger from character to character (on by default). Switch from
SwiftKey Flow to SwiftKey Gesture for swipe-action text entry. Touch & Hold each character for
extended characters.
Tap to hide keyboard.
Input method is set to International keyboard (SwiftKey Keyboard) by default. To input Japanese,
Tap to change keyboard to Xperia Japanese keyboard.
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QWERTY Keyboard Layout
①Tap for functions menu (SwiftKey setting, quoting, etc.). Change the shown
menu.
②Enter a character. Touch & Hold character to show variant options.
③Switch between lower-case , upper-case , and caps .
④Toggle entry modes.
⑤Tap to enter emoji, symbols, or emoticons. Append GIF videos and
Stickers. Tap to back to alphabet mode.
⑥Show entry candidates.
⑦Delete a character before cursor.
⑧ , , , or appears depending on application. Confirm text input or
enter line break.
⑨Enter a space.
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Switching Character Types (Entry Modes)
In QWERTY keyboard, Tap
Entry mode is changed to number and symbol mode.
To enter more symbols, Tap .
Tap to back to alphabet mode.
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Screen Basics
Home Screen & Applications List
Layout
Toggling Home Screen Sheets
Navigation Bar
Portrait Orientation & Landscape Orientation
Home Screen & Applications List
Most handset operations start in Home Screen (appears at power on) or in applications list.
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Layout
Item
Description
open Quick Settings.
Position
application shortcuts. Also, create folders.
Navigation Bar
Tap Key icon to operate. For Navigation Bar, see "Navigation Bar."
Customize Area
Place application shortcuts, folders, widgets freely.
Apps Key
Open applications list.
Status Bar
Home Screen
Dock
Drag down for Notifications Window. Drag Notifications Window down to
Current position among several Home Screen sheets.
Tap an icon to activate application or function. Customize with up to four
Toggling Home Screen Sheets
Home Screen consists of 20 sheets. Customize each Home Screen sheet with application shortcuts,
widgets, etc. to make handset more convenient. Flick Home Screen left/right to toggle sheets.
In any Home Screen sheet, Tap to return to Home Screen top sheet.
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Navigation Bar
Tap icons on Navigation Bar (Display bottom) for the following functions/operations.
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Item
Description
(Back) Return to previous screen. Appears as for
onscreen keyboard; Tap to close keyboard.
(Home)
Return to Home Screen.
activate or delete applications.
(Keyboard)
Change keyboard.
and for vertical orientation.
(History) Open listing of recently used applications and
(To landscape orientation) / (to portrait
orientation)
Appears when handset and screen orientations
are different. Tap
for horizontal orientation,
Portrait Orientation & Landscape Orientation
appears on Navigation Bar when handset is rotated sideways. Tap to change screen to
landscape orientation. To change to portrait orientation, rotate handset vertically and Tap .
Set "Auto-rotate screen" to on to change screen to landscape orientation automatically when
handset is rotated horizontally.
Depending on the current screen, the orientation may not change even by changing handset
orientation.
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Status Bar
Indicator
Description
Missed Call
Status Bar appears at the top of Display. Notification Indicators for new mail, etc. and
Status Indicators for handset appear here.
Status Bar Layout
Main Notification Indicators
Main Status Indicators
Status Bar Layout
①Notification Indicators
②Status Indicators
Main Notification Indicators
Notification Indicators appearing in Status Bar include the following.
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Call Arriving/Calling/Dialing
Call on Hold
New Recorded Message
New Voicemail
New Gmail
New Email
New Text Message (SMS) / S! Mail / +Message
Urgent News, Etc.
Wi-Fi Open Network Available
USB Device Connected/Moisture Detected in USB Type-C Port
Sharing File via Bluetooth®
Data Uploading
Data Downloading
Application Update Available
Application Installation Complete
Screenshot Saved
Viewing TV1/Scheduled Viewing Started
Recording TV1/Scheduled Recording Started
Linked to Dynamic Vibration
Playing Back Play Music
Calendar Event Reminder
Alarm Sounding/Snoozing/Unchecked Alarm
Stopwatch in Use
Timer in Use
NFC / Osaifu-Keitai® Locked
Low Battery Alert (15% or less)
SD Card Detected/Mounting
Software Update Notice, Downloading Complete, Stopped
Indicator
Description
Battery Full (100%)
Battery Charging
Battery Low (5% or less)
1 Appears when switching to other window such as Home Screen.
Main Status Indicators
Status Indicators appearing in Status Bar include the following.
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Signal Strength
4G LTE/4G Data in Use1
3G Data in Use
No Signal
Airplane Mode
Wi-Fi Connected
Wi-Fi Connected without Internet Accessibility, or Unstable Wi-Fi Signal
Bluetooth® Connected
Silent Mode (vibrate)
Silent Mode (no vibrate)
Do not disturb2 On
Obtaining Current Location
1 Handset supports FDD-LTE (SoftBank 4G LTE) and AXGP (SoftBank 4G); indicator appears when
handset is connected to either. Handset connects to SoftBank 4G first.
2 For details on Do not disturb, see "Sound."
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Using Notifications Window/Quick Settings
Check Notification Indicators and the details in Notifications Window. Tap icons on
Quick Settings to set each function on/off.
Opening Notifications Window
Opening Quick Settings
Opening Notifications Window
Drag Status Bar down
Notifications Window opens.
Closing Notifications Window
Drag Notifications Window up
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Alternatively, Tap to close Notifications Window.
Opening Quick Settings
Drag Status Bar down
Notifications Window opens.
Drag Notifications Window down
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Quick Settings opens.
Alternatively, Drag Status Bar down using two fingers.
Closing Quick Settings
Drag Quick Settings up
Alternatively, Tap to close Quick Settings.
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Placing/Answering Calls
Placing Calls
Answering Calls
Phone Function
Emergency Location Report
Making emergency calls (110, 119 or 118) automatically reports handset location to corresponding
agency (police, etc.). This system is referred to as Emergency Location Report, and notifies location
based on positioning from base stations.
Location Report does not incur registration/transmission fees.
Location/signal conditions affect positioning accuracy. Always provide location and call purpose.
Hiding Caller ID (using 184, etc.) cancels Location Report. However, corresponding agency may
obtain location information in life threatening situations.
Location Report is not sent for calls made while outside Japan.
VoLTE/VoLTE (HD+) and HD Voice
Handset supports VoLTE/VoLTE (HD+) and HD Voice for higher voice call quality.
Hints
Q Difficulty during call
A It may not be possible to make a call properly in a noisy location.
A When calling using Speaker, check the call volume. Raising the call volume may make calling
difficult.
Q Sound pops momentarily during a call
A Are you changing location while calling? Sound pops when signal is weak and handset switches
to a different area.
Emergency Call Cautions
Note that Airplane mode disables Emergency calls.
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Placing Calls
In Home Screen, (Phone)
Phone opens.
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Dialing screen opens.
Tap dialpad to enter the other party's number
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Enter area code first for calling landline numbers.
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Handset dials number. Call begins when other party answers.
To end the call,
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Call ends.
Calling the Emergency Number When the Phone's Screen
is Locked
Flick Lock Screen EMERGENCY Enter number for emergency service
Available only when screen lock is set to "Pattern," "PIN," or "Password."
Hints
Q Call does not connect
A Was the number dialed using the area code? Dial the number starting with "0."
A Are conditions for calling poor? Call again after moving where signal is good.
Answering Calls
Swipe (Flick) up when call is arriving
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Call begins.
To end the call,
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Call ends.
Arriving Call Operations
Cancelling Ringtone
Press Volume Up/Down Key when call is arriving
Alternatively, Press Power Key.
Rejecting Arriving Calls
Swipe (Flick) down when call is arriving
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Optional Services
Service
Description
service area or unable to answer.
answer.
Call Waiting
Answer calls during a call.
Group Calling
Merge multiple calls.
Notify Caller ID
Send or hide your number when placing calls.
Call Barring
Restrict incoming/outgoing calls by conditions.
Use the following optional services.
Optional Services
Using Call Forwarding
Using Voicemail
Changing Call Waiting Settings
Using Group Calling
Using Caller ID Notification
Using Call Barring
Optional Services
Use the following optional services.
Call Forwarding Divert calls to a preset number when out of
Voicemail Divert calls to a Voicemail Center to take
messages when out of service area or unable to
1
1
1 Requires separate subscription.
Using Call Forwarding
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In Home Screen,
(Phone)
Settings Calls
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Call settings open.
Voicemail/Call Forwarding
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Voicemail/Call Forwarding settings open.
Activate Call Forwarding
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All calls/Unanswered calls Enter phone number to forward to OK
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If Unanswered calls is selected, set ring time.
Tap to select phone number to forward to from Contacts.
OK
Call Forwarding is activated.
Using Voicemail
In Home Screen, (Phone)
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Settings Calls
Call settings open.
Voicemail/Call Forwarding
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Voicemail/Call Forwarding settings open.
Activate Voicemail
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All calls/Unanswered calls
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If Unanswered calls is selected, set ring time.
OK
Voicemail is activated.
appears in Status Bar for new message. Drag Status Bar down and Tap Answering Machine
notification, then follow the voice prompts.
Changing Call Waiting Settings
This service requires subscription.
In Home Screen, (Phone)
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Settings Calls
Call settings open.
Additional settings
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Call waiting
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Call Waiting setting is changed.
Tap Call waiting to toggle on ( )/off ( ).
If Call Waiting is set and a second call arrives during a call, Call Waiting tone is heard. Drag
up to begin call.
Using Group Calling
This service requires subscription.
During a call, Add call
Dialing screen opens.
Enter phone number
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Call is added.
When the other party answers, Merge
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Group Calling starts.
Using Caller ID Notification
In Home Screen, (Phone)
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Settings Calls
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Call settings open.
Additional settings
Caller ID Hide number/Show number
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Caller ID is set.
Using Call Barring
Restrict calling/SMS.
In Home Screen, (Phone)
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Settings Calls
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Call settings open.
Call Barring
Tap target option to restrict
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TURN ON
Call Barring is set.
To disable all call barring, Tap Deactivate Call Barring, then Tap TURN OFF.
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Phone Number
Checking Your Phone Number
Checking Your Phone Number
In Home Screen, (Apps) (Contacts)
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My info
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Check phone number.
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