SonicWALL SSL VPN 5.0 User Manual

COMPREHENSIVE INTERNET SECURITY

SonicWALL Secure Remote Access Appliances

SonicWALL SSL VPN 5.0

User’s Guide

Table of Contents

Using This Guide

About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization of this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Icons Used in this Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Current Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Important Information You Need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Virtual Office Overview

Virtual Office Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Accessing Virtual Office Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Browser Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Web Management Interface Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Using Virtual Office Features

Importing Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Using Two-Factor Authentication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

User Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

User Configuration Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Using One-Time Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

User Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

User Configuration Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Verifying User One-Time Password Configuration. . . . . . . . . . . . . . . . . . . . . . . 23

Troubleshooting Common Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using NetExtender. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

User Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

User Configuration Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

SonicWALL SSL VPN 5.0 User Guide

iii

Installing NetExtender on Android Smartphones. . . . . . . . . . . . . . . . . . . . . . . . .59

Using NetExtender on Android Smartphones . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Related Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Using Virtual Assist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Understanding Virtual Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Installing and Launching Virtual Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Configuring Virtual Assist Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Selecting a Virtual Assist Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Launching a Virtual Assist Technician Session . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Performing Virtual Assist Technician Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Using Virtual Assist from the Customer View . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Using Virtual Assist in Unattended Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Enabling a System for Virtual Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Using the Request Assistance Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Using File Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Using the File Shares Applet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Using HTML-Based File Shares. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Managing Bookmarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Adding Bookmarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Editing Bookmarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Removing Bookmarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

Using Bookmarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

Using Remote Desktop Bookmarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

Using VNC Bookmarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

Using FTP Bookmarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126

Using Telnet Bookmarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Using SSHv1 Bookmarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Using SSHv2 Bookmarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131

Using HTTP and HTTPS Bookmarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Using File Share Bookmarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Using Citrix Bookmarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Global Bookmark Single Sign-On Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . .138

Per-Bookmark Single Sign-On Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139

Logging Out of the Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

iv

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

SonicWALL SSL VPN 5.0 User Guide

Using This Guide

About this Guide

Welcome to the SonicWALL SSL VPN User’s Guide. This manual is a user's guide. It provides
information on using the SonicWALL SSL VPN user portal called Virtual Office that allows you
to create bookmarks and run services over the SonicWALL SSL-VPN security appliance.

Note Always check http://www .sonicwall.com/us/Support.html for the latest version of this manual

as well as other SonicWALL products and services documentation.

Organization of this Guide

The SonicWALL SSL VPN User’s Guide organization is structured into the following parts:

Chapter 1 Virtual Office Overview

This chapter provides an overview of new SonicWALL SSL-VPN security appliance user
features, NetExtender, File Shares, services, sessions, bookmarks, and service tray menu
options.

Chapter 2 Using Virtual Office

This chapter provides procedures on how to install NetExtender, working with the NetExtender
system tray, displaying the NetExtender log, configuring bookmarks, and using file shares.

Guide Conventions

The following conventions used in this guide are as follows:

Convention Use

Bold Highlights dialog box, window, and screen names. Also

Italic Indicates the name of a technical manual. Also indicates

highlights buttons. Also used for file names and text or
values you are being instructed to type into the interface.

emphasis on certain words in a sentence. Also, sometimes
indicates the first instance of a significant term or concept.

SonicWALL SSL VPN 5.0 User Guide

5

Guide Conventions

Icons Used in this Manual

These special messages refer to noteworthy information, and include a symbol for quick
identification:

Tip Useful information about security features and configurations on your SonicWALL.

Note Important information on a feature that requires callout for special attention.

SonicWALL Technical Support

For timely resolution of technical support questions, visit SonicWALL on the Internet at

http://www.sonicwall.com/us/Support.html. Web-based resources are available to help you

resolve most technical issues or contact SonicWALL Technical Support.
To contact SonicWALL telephone support, see the telephone numbers listed below:

North America Telephone Support

U.S./Canada - 888.777.1476 or +1.408.752.7819

International Telephone Support

Australia - + 1.800.35.1642
Austria - + 43(0)820.400.105
EMEA - +31(0)411.617.810
France - + 33(0)1.4933.7414
Germany - + 49(0)1805.0800.22
Hong Kong - + 1.800.93.0997
India - + 8026556828
Italy - +39(0)2.7541.9803
Japan - [phone]
New Zealand - + 0800.446489
Singapore - + 800.110.1441
Spain - + 34(0)9137.53035
Switzerland - +41(0)1.308.3.977
UK - +44(0)1344.668.484

Note Please visit http://www.sonicwall.com/us/support/contact.html for the latest technical

support telephone numbers.

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SonicWALL SSL VPN 5.0 User Guide

Guide Conventions

More Information on SonicWALL Products

Contact SonicWALL, Inc. for information about SonicWALL products and services at:

Web: http://www.sonicwall.com
Email: [e-mail]
Phone: [phone]
Fax: [phone]

Current Documentation

Check the SonicWALL document ation Web site for the latest versions of all SonicW ALL product
documentation at http://www.sonicwall.com/us/Support.html

Quick Access Work Sheet

This section should be completed by your network administrator to allow remote users SSL
VPN access.

Important Information You Need

IP Address:___________________________________________________
User Name:___________________________________________________
Password:___________________________________________________
Domain:_____________________________________________________

SonicWALL SSL VPN 5.0 User Guide

7

Guide Conventions

8

SonicWALL SSL VPN 5.0 User Guide

Virtual Office Overview

This chapter provides an overview of the SonicWALL SSL VPN user portal. It also includes an
introduction to the SSL-VPN and its features and applications. This chapter contains the
following sections:

• “Virtual Office Overview” section on page 9

• “Browser Requirements” section on page 10

• “Web Management Interface Overview” section on page 12

Virtual Office Overview

SonicWALL SSL VPN Virtual Of fice provides secure remote access to network resources, such
as applications, files, intranet Web sites, and email through Web access interface such as
Microsoft Outlook Web Access (OWA). The underlying protocol used for these sessions is SSL.

With SSL VPN, mobile workers, telecommuters, partners, and customers can access
information and applications on your intranet or extranet. What information should be
accessible to the user is determined by access policies configured by the SonicWALL SSL VPN
administrator.

Accessing Virtual Office Resources

Remote network resources can be accessed in the following ways:

• Using a standard Web browser - To access network resources, you must log into the SSL

VPN portal. Once authenticated, you may access intranet HTTP and HTTPS sites,
offloaded portals, Web-based applications, and Web-based email. In addition, you may
upload and download files using FTP or Windows Network File Sharing. All access is
performed through a standard Web browser and does not require any client applications to
be downloaded to remote users’ machines.

• Using Java thin-client access to corporate desktops and applications – The

SonicWALL SSL-VPN security appliance includes several Java or ActiveX thin-client
programs that can be launched from within the SonicWALL SSL-VPN security appliance.
Terminal Services and VNC Java clients allow remote users to access corporate servers
and desktops, open files, edit and store data as if they were at the office. Terminal Services
provides the ability to open individual applications and support remote sound and print
services. In addition, users may access Telnet and SSH servers for SSH version 1 (SSHv1)
and SSH version 2 (SSHv2), from the SSL VPN portal.

SonicWALL SSL VPN 5.0 User Guide

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Browser Requirements

• Using the NetExtender SSL VPN client – The SonicWALL SSL VPN network extension

client, NetExtender, is available through the SSL VPN Virtual Office portal via an ActiveX
control or through stand-alone applications for Windows, Linux, MacOS, Windows Mobile,
and Android smartphone platforms. To connect using the SSL VPN client, log into the
portal, download the installer application and then launch the NetExtender connector to
establish the SSL VPN tunnel. The NetExtender Android client has a different installation
process, described in this guide. Once you have set up the SSL VPN tunnel, you can
access network resources as if you were on the local network.

The NetExtender standalone applications are automatically installed on a client system the
first time you click on the NetExtender link in the Virtual Of fice portal. The st andalone client
can be launched directly from users’ computers without requiring them to log in to the SSL
VPN portal first.

For SSL VPN to work as described in this guide, the SonicWALL SSL-VPN security appliance
must be installed and configured according to the directions provided in the SonicWALL SSL-
VPN Getting Started Guide for your model.

Browser Requirements

The following Web browsers are supported for the SSL VPN Virtual Office portal:

• Internet Explorer 7.0+, 8.0+

• Firefox 3.0+

• Safari 5.0+

• Chrome 6.0+, 7.0+

For administrator management interface Web browser compatibility, refer to the SonicWALL
SSL VPN Administrator’s Guide.

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SonicWALL SSL VPN 5.0 User Guide

The following table provides specific browser requirements.

Browser Requirements

Application Proxy

Features and Browser

Requirements

NetExtender

RDP5 (ActiveX)

RDP5 (Java 1.6.0_10+)

VNC (Java 1.6.0_10+)

Telnet (Java 1.6.0_10+)

SSHv1, SSHv2(Java 1.6.0_10+)

Windows XP Windows Vista Windows 7 Linux MacOS X

browser
independent

(Java 1.6.0_10+)

browser
independent

(Java 1.6.0_10+)

How to read this table:

RDP5 (Java 1.6.0_10)

Feature

OS Platform

Minimum Recommended

Browser

Browser Versions:

7

7

736

6

3

6

3

6

3

HTTP, HTTPS, FTP (Browser)

File Sharing (Browser)

File Sharing (Java 1.6.0_10+)

Citrix (ActiveX)

Citrix (Java 1.6.0_10+)

Virtual Assist

(Java not required)

browser
independent
(Java 1.6.0_10+)

1

Notes:

1 MacOS supports Virtual Assist on the client-side only.
Technician must be running a supported version of
Windows operating system.

5

6

To configure SonicOS SSL VPN firmware, an administrator must use a Web browser with
JavaScript, cookies, and SSL enabled.

3

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11

Web Management Interface Overview

Virtual Assist is fully supported on Windows platforms. Virtual Assist is certified to work on
Windows 7, Windows Vista and Windows XP. Limited functionality is supported on MAC OS
where customers can request for assistance via web-requests.

Web Management Interface Overview

From your workstation at your remote location, launch an approved Web browser and browse
to your SSL-VPN appliance at the URL provided to you by your network administrator.

Step 1 Open a Web browser and enter https://192.168.200.1 (the default LAN management IP

address) in the Location or Address field.

Step 2 A security warning may appear. Click the Yes button to continue.

Step 3 The SonicWALL SSL VPN Management Interface displays and prompts you to enter your

user name and password. As a default value, enter admin in the User Name field, password
in the Password field, and select a domain from the Domain drop-down list and click the Login
button. Only LocalDomain allows administrator privileges. Note that your administrator may
have set up another login and password for you that has only user privileges.

The default page displayed is the Virtual Office home page. The default version of this page
shows a SonicWALL logo, although your company’s system administrator may have
customized this page to contain a logo and look and feel of your company. Go to the Virtual

Office Overview, page 9 to learn more about the Virtual Office home page.

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SonicWALL SSL VPN 5.0 User Guide

Web Management Interface Overview

Note From the Virtual Office portal home page, you cannot navigate to the administrator’s

environment. If you have administrator’s privileges and want to enter the administrator
environment, you need to go back to the login page and enter a username and password
that have administrator privileges, and login again using the LocalDomain domain. Only the
LocalDomain allows administrator access to the management interface. Also note that the
domain is independent of the privileges set up for the user.

Logging in as a user takes you directly to Virtual Office. The Virtual Of fice Home p age displays
as shown here.

Note The Virtual Office content will vary based on the configuration of your network administrator .

Some bookmarks and services described in the SonicWALL SSL VPN User’s Guide may not
be displayed when you log into the SonicWALL SSL-VPN security appliance.

SonicWALL SSL VPN 5.0 User Guide

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Web Management Interface Overview

The Virtual Office consists of the nodes described in the following table.

Node Description

File Shares Provides access to the File Shares utility, which gives remote

NetExtender Provides access to the NetExtender utility, a transparent SSL

Virtual Assist Provides access to Virtual Assist, an easy to use tool that

Virtual Access (if configured
by administrator

Bookmarks Provides a list of available bookmarks which are objects that

Options Provides the option to change user password and use single

Online Help Launches online help for Virtual Office.
Tips/Help Provides a short list of common questions and tips about the

Logout Logs you out of the Virtual Office environment.

users with a secure Web interface access to Microsoft File
Shares using the CIFS (Common Internet File System) or
SMB (Server Message Block) protocols. Using a Web
interface similar in style to Microsoft’s familiar Network
Neighborhood or My Network Places, File Shares allow users
with appropriate permissions to browse network shares,
rename, delete, retrieve, and upload files, and to create
bookmarks for later recall.

VPN client for Windows, MacOS, Linux, Windows Mobile, or
Android smartphone users that allows you to run any
application securely on the remote network. It acts as an IP­level mechanism provided by the virtual interface that
negotiates the ActiveX component (on Windows with IE),
using a Point-to-Point Protocol (PPP) adapter instance. On
non-Windows platforms except Android, Java controls are
used to automatically install NetExtender from the Virtual
Office portal. After installation, NetExtender automatically
launches and connects a virtual adapter for SSL secure
NetExtender point-to-point access to permitted hosts and
subnets on the internal network.

allows SonicWALL SSL VPN users to remotely support
customers by taking control of their computers while the
customer observes. Virtual Assist is a lightweight, thin client
that installs automatically using Java from the SonicWALL
SSL VPN Virtual Office without requiring the inst allation of any
external software. For computers that do not support Java,
Virtual Assist can be manually installed by downloading an
executable file from the Virtual Office.

Virtual Access allows technicians to gain access to systems
outside the LAN of the SRA appliance. After downloading and
installing the thin client for Virtual Access mode, the system
will appear only on that technician’s Virtual Assist support
queue, within the SRA’s management interface.

enable you to connect to a location or application conveniently
and quickly.

sign-on, if enabled by the administrator.

Virtual Office.

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SonicWALL SSL VPN 5.0 User Guide

Web Management Interface Overview

The Home page provides customized content and links to network resources. The Home Page
may contain support contact information, VPN instructions, company news, or technical
updates.

Only a Web browser is required to access intranet Web sites, File Shares, and FTP sites. VNC,
Telnet and SSHv1 require Java. SSHv2 provides stronger encryption than SSHv1, requires
SUN JRE 1.4 or above and can only connect to servers that support SSHv2. T ermina l Services
requires either Java or ActiveX on the client machine.

As examples of tasks you can perform and environments you can reach through V i rtual Of fice,
you can connect to:

• Intranet Web or HTTPS sites – If your organization supports Web-based email, such as

Outlook Web Access, you can also access Web-based email

• The entire network by launching the NetExtender client

• FTP servers for uploading and downloading files

• The corporate network neighborhood for file sharing

• Telnet and SSH servers

• Desktops and desktop applications using Terminal Services or VNC.

• Email servers via the NetExtender client.

The administrator determines what resources are available to users from the SonicWALL SSL
VPN Virtual Office. The administrator can create user, group, and global policies that disable
access to certain machines or applications on the corporate network.

Certificates

The administrator may also define bookmarks, or preconfigured links, to Web sites or
computers on the intranet. Additional bookmarks may be defined by the end user.

SonicWALL NetExtender is a software application that enables remote users to securely
connect to the remote network. With NetExtender, remote users can virtually join the remote
network. Users can mount network drives, upload and download files, and access resources in
the same way as if they were on the local network.

If the SSL-VPN appliance uses a self-signed SSL certificate for HTTPS authentication, then it
is recommended to install the certificate before establishing a NetExtender connection. If you
are unsure whether the certificate is self-signed or generated by a trusted root Certificate
Authority, SonicWALL recommends that you import the certificate. The easiest way to import
the certificate is to click the Import Certificate button at the bottom of the Virtual Office home
page.

SonicWALL SSL VPN 5.0 User Guide

15

Web Management Interface Overview

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SonicWALL SSL VPN 5.0 User Guide

Using Virtual Office Features

This chapter provides details on how to use the features in the SonicWALL SSL VPN user
portal, including NetExtender, configuring bookmarks, accessing services, and using file
shares. This chapter contains the following sections:

• “Importing Certificates” section on page 17

• “Using Two-Factor Authentication” section on page 18

• “Using One-Time Passwords” section on page 21

• “Using NetExtender” section on page 23

• “Using Virtual Assist” section on page 77

• “Using File Shares” section on page 97

• “Managing Bookmarks” section on page 114

• “Using Bookmarks” section on page 121

• “Logging Out of the Virtual Office” section on page 141

Importing Certificates

If the SSL VPN gateway uses a self-signed SSL certificate for HTTPS authentication, then it is
recommended to install the certificate before establishing a NetExtender connection. If you are
unsure whether the certificate is self-signed or generated by a trusted root Certificate Authority ,
SonicWALL recommends that you import the certificate.

The easiest way to import the certificate is to click the Import Certificate button at the bottom
of the Virtual Office home page. The following warning messages may be displayed:

Click Yes. The certificate will be imported.

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17

Using Two-Factor Authentication

Using Two-Factor Authentication

The following sections describe how to log in to the SSL VPN Virtual Office portal using two­factor authentication:

• “User Prerequisites” on page 18

• “User Configuration Tasks” on page 18

User Prerequisites

Before you can log in using two-factor authentication, you must meet the following
prerequisites:

• Your administrator has created your user account.

• You have either an RSA SecurID token or a VASCO Digipass token.

User Configuration Tasks

The following sections describe how users log in to the SonicWALL SSL-VPN appliance using
the two types of two-factor authentication:

• “RSA User Authentication Process” on page 18

• “VASCO User Authentication Process” on page 20

RSA User Authentication Process

The following sections describe user tasks when using RSA two-factor authentication to log in
to the SonicWALL SSL VPN Virtual Office:

• “Logging into the SSL VPN Virtual Office Using RSA Two-Factor Authentication” on

page 18

• “Creating a New PIN” on page 19

• “Waiting for the Next Token Mode” on page 20

Logging into the SSL VPN Virtual Office Using RSA Two-Factor Authentication

To log in to the SonicWALL SSL VPN Virtual Office using RSA two-factor authentication,
perform the following steps.

Step 1 Enter the IP address of the SSL-VPN appliance in your computers browser. The authentication

window is displayed.

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SonicWALL SSL VPN 5.0 User Guide

Step 2 Enter your username in the Username field.
Step 3 The first time you log in to the Virtual office, your entry in the password field depends on

Step 4 Select the appropriate Domain.

Note If manually entering the Domain, it is case-sensitive.

Step 5 Click Login.

Creating a New PIN

Using Two-Factor Authentication

whether you have been given a PIN or if you need to create the PIN.

–

If you already have a PIN, enter the passcode in the Password field. The passcode is

the user PIN and the SecurID token code. For example, if the user’s PIN is 8675 and

the token code is 30966673, then the passcode is 867530966673.

–

If you do not have a PIN, enter the SecurID token code in the Password field.

The RSA Authentication Manager automatically determines when users are required to create
a new PIN. will determines that user associated with a particular token requires a new PIN. The
SSL-VPN appliance prompts the user to enter new PIN.

Step 1 If the user is configured for the Allowed to Create a PIN option, users are first asked if they

want the system to generate a PIN. To have the system generate a PIN, type y and click OK.
To create your own PIN, type n and click OK.

Step 2 The new PIN is displayed. To accept the PIN type y and click OK. To have the system generate

a different PIN, type n and click OK.

Step 3 If you declined to accept a system-generated PIN, or if your username is configured for

Required to Create a PIN, you are prompted to enter your new PIN. Enter the PIN in the New
PIN field and again in the Confirm PIN field and click OK.

SonicWALL SSL VPN 5.0 User Guide

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Using Two-Factor Authentication

Step 4 The RSA Authentication Manager verifies that the new PIN is an acceptable PIN. If the PIN is

accepted, the user is prompted to log in with the new passcode.

Waiting for the Next Token Mode

If user authentication fails three consecutive times, the RSA server requires the user to
generate and enter a new token. To complete authentication, the user is prompted to wait for
the token to change and enter the next token.

VASCO User Authentication Process

The following sections describe user tasks when using RSA two-factor authentication:

• “Logging into the SSL VPN Virtual Office Using VASCO Two-Factor Authentication” on

page 20

• “Creating a New PIN” on page 19

Logging into the SSL VPN Virtual Office Using VASCO Two-Factor Authentication

To log in to the SonicWALL SSL VPN Virtual Office using VASCO two-factor authentication,
perform the following steps:

Step 1 Enter the IP address of the SSL-VPN appliance in your computers browser. The authentication

window is displayed.

Step 2 Enter your username in the Username field.

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SonicWALL SSL VPN 5.0 User Guide

Step 3 Enter the passcode in the Password field. The passcode is the user PIN and the VASCO

Digipass token code. For example, if the users PIN is 8675 and the token code is 30966673,
then the passcode is 867530966673.

Step 4 Select the appropriate Domain.

Note If manually entering the Domain, it is case-sensitive.

Step 5 Click Login.

Using One-Time Passwords

The following sections describe how to use one-time passwords:

• User Prerequisites, page 21

• User Configuration Tasks, page 21

• Verifying User One-Time Password Configuration, page 23

• Troubleshooting Common Errors, page 23

Using One-Time Passwords

User Prerequisites

Users must have a user account enabled in the SSL VPN management interface. Only users
enabled by the administrator to use the One-Time Password feature will need to perform the
following configuration tasks. The administrator must enable a correct email address that is
accessible by the user. Users cann ot enable the One-T ime Password feature and they must be
able to access the SSL VPN Virtual Office portal.

User Configuration Tasks

To use the One-Time Password feature, perform the following steps:

Step 1 If you are not logged into the SSL VPN Virtual Office user interface, open a Web browser and

type the Virtual Office interface URL in the Location or Address bar and press Enter. Type in
your user name in the User Name field and your password in the Password field, then select
the appropriate domain from the Domain pull-down. Click Login.

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21

Using One-Time Passwords

Step 2 The prompt “A temporary password has been sent to [e-mail]” will appear, displaying

your pre-configured email account.

Step 3 Login to your email account to retrieve the one-time password.
Step 4 Type or p aste the one-time password into the Password: field where pr ompted and click Login.
Step 5 You will be logged in to the Virtual Office.

Note One-time passwords are immediately deleted after a successful login, and cannot be used

again. Unused one-time passwords will expire according to each user’s timeout policy.

Configuring One-Time Passwords for SMS-Capable Phones

SonicWALL SSL VPN One-Time Passwords can be configured to be sent via email directly to
SMS-capable phones. Contact your cell phone service provider for further information about
enabling SMS.

Below is a list of SMS email formats for selected major carriers, where 4085551212 represents
a 10-digit telephone number and area code.

Note These SMS email formats are for reference only. These email formats are subject to change

and may vary. You may need additional service or information from your provider before
using SMS. Contact the SMS provider directly to verify these formats and for further
information on SMS services, options, and capabilities.

• Verizon: [e-mail]

• Sprint: [e-mail]

• AT&T: [e-mail]

• Cingular: [e-mail]

• T-Mobile: [e-mail]

• Nextel: [e-mail]

• Virgin Mobile: [e-mail]

22

• Qwest: [e-mail]

For a more complete list, see the SonicWALL SSL VPN Administrator's Guide.

SonicWALL SSL VPN 5.0 User Guide

Verifying User One-Time Password Configuration

If you are successfully logged in to Virtual Office, you have correctly used the One-Time
Password feature.

If you cannot login using the One-Time Password feature, verify the following:

• Are you able to login to the Virtual Office without being prompted to check your email for a

one-time password? You have not been enabled to use the One-Time Password feature.
Contact your SSL VPN administrator.

• Is your email address correct? If your email address has been entered incorrectly, contact

your SSL VPN administrator to correct it.

• Is there no email with a one-time password? Wait a few minutes and refresh your email

inbox. Check your spam filter. If there is no email after several minutes, try to login again
to generate a new one-time password.

• Have you accurately typed the one-time password in the correct field? Re-type or copy and

paste the one-time password.

Troubleshooting Common Errors

Using NetExtender

Symptom I see an error message indicating that an email configuration is invalid, and I have

verified that the One-Time Password feature is configured correctly.

Possible Cause The SonicWALL SSL VPN One-Time Password feature does not support

email servers that require passwords or other authentication. Your email server must allow
anonymous access to allow the One-Time Password feature to successfully send a one-time
password.

Using NetExtender

The following sections describe how to use NetExtender:

• “User Prerequisites” section on page 23

• “User Configuration Tasks” section on page 25

• “Verifying NetExtender Operation from the System Tray” section on page 46

User Prerequisites

Prerequisites for Windows Clients:

Windows clients must meet the following prerequisites in order to use NetExtender:

• One of the following platforms:

–

Windows 7

–

Windows Vista Service Pack 2 (32-bit & 64-bit)

–

Windows XP Home or Professional, Windows XP Service Pack 3

–

Windows 2000 Professional, Windows 2000 Server, Windows 2003 Server

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Using NetExtender

• One of the following browsers:

–

Internet Explorer 7.0 and higher

–

Mozilla Firefox 3.0 and higher

–

Google Chrome 6.0 and higher

• To initially install the NetExtender client, the user must be logged in to the PC with

administrative privileges.

• Downloading and running scripted ActiveX files must be enabled on Internet Explorer.

• If the SSL VPN gateway uses a self-signed SSL certificate for HTTPS authentication, then

it is necessary to install the certificate before establishing a NetExtender connection. If you
are unsure whether the certificate is self-signed or generated by a trusted root Certificate
Authority, SonicWALL recommends that you import the certificate. The easiest way to
import the certificate is to click the Import Certificate button at the bottom of the Virtual
Office home page.

Prerequisites for Windows Mobile Clients

NetExtender supports the following Windows Mobile platforms:

• Windows Mobile 5 PocketPC version

• Windows Mobile 6 Professional/Classic version

Windows Mobile 5 Smart Phone version and Windows Mobile 6 Standard version are not
currently supported.

Prerequisites for MacOS Clients:

MacOS clients meet the following prerequisites in order to use NetExtender:

• MacOS 10.5 and higher

• Java 1.5 and higher

• Both PowerPC and Intel Macs are supported.

Prerequisites for Linux Clients:

Linux 32-bit or 64-bit clients are supported for NetExtender when running one of the following
distributions (32-bit or 64-bit):

• Linux Fedora Core 8 or higher, Ubuntu 7 or higher, or OpenSUSE 10.3 or higher

• Sun Java 1.4 and higher is required for using the NetExtender GUI.

The NetExtender client has been known to work on other distributions as well, but these are not
officially supported.

Note Open source Java Virtual Machines (VMs) are not currently supported. If you do not have

Sun Java 1.5 or higher, you can use the command-line interface version of NetExtender.

24

Prerequisites for Android Smartphone Clients

The NetExtender Android client is supported on rooted smartphones running the following
versions of the Android operating system:

• 1.6 or higher

The NetExtender Android client is compatible with any SonicWALL SSL VPN firmware version
that supports the NetExtender Linux client, specifically:

• SSL VPN 4.0 and higher

SonicWALL SSL VPN 5.0 User Guide

Using NetExtender

As new features are added, users must install the updated client to access all the features
supported by the new firmware. Likewise, if a new client is used with older firmware, some client
features may not be functional. For best results, the latest firmware should always be used with
the latest client.

Note Only rooted devices are supported for NetExtender Android in SonicWALL SSL VPN 5.0.

The rooting requirement is due to limitations and restrictions of the Android platform. A layer
3 VPN client like NetExtender requires root permission for certain necessary OS level
operations. Until a future version of the Android OS provides a flexible API to do these
operations without root access, the rooting requirement will remain.

Warning

Rooting your phone may void your warranty. Consult your contract or User’s Guide,
or call your service provider for more information.

User Configuration Tasks

SonicWALL NetExtender is a software application that enables remote users to securely
connect to the remote network. With NetExtender, remote users can virtually join the remote
network. Users can mount network drives, upload and download files, and access resources in
the same way as if they were on the local network.

The following sections describe how to use NetExtender on the various supported platforms:

Windows Platform Installation

• “Installing NetExtender Using the Mozilla Firefox Browser” section on page 26

• “Installing NetExtender Using the Internet Explorer Browser” section on page 30

Windows Platform Usage

• “Launching NetExtender Directly from Your Computer” section on page 34

• “Configuring NetExtender Properties” section on page 35

• “Configuring NetExtender Connection Scripts” section on page 36

• “Configuring Proxy Settings” section on page 38

• “Configuring NetExtender Log Properties” section on page 40

• “Disconnecting NetExtender” section on page 44

• “Upgrading NetExtender” section on page 44

• “Authentication Methods” section on page 44

• “Verifying NetExtender Operation from the System Tray” section on page 46

• “Using the NetExtender Command Line Interface” section on page 46

MacOS Platform

• “Installing NetExtender on MacOS” section on page 48

• “Using NetExtender on MacOS” section on page 50

Linux Platform

• “Installing and Using NetExtender on Linux” section on page 52

SonicWALL SSL VPN 5.0 User Guide

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Using NetExtender

Windows Mobile Platform

• “Installing and Using NetExtender for Windows Mobile” section on page 55

Android Smartphone Platform

• “Installing NetExtender on Android Smartphones” section on page 59

• “Using NetExtender on Android Smartphones” section on page 62

Installing NetExtender Using the Mozilla Firefox Browser

To use NetExtender for the first time using the Mozilla Firefox browser, perform the following:

Step 1 To launch NetExtender, first log in to the SSL VPN portal.
Step 2 Click the NetExtender button.

Step 3 The first time you launch NetExtender, it will automatically install the NetExtender stand-alone

application on your computer. If a warning message is displayed in a yellow banner at the top
of your Firefox banner, click the Edit Options... button.

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Using NetExtender

Step 4 The Allowed Sites - Sof tware Inst allation window may appea r , with the address of the Vi rtual

Office server in the address window. Click Allow to allow Virtual Office to install NetExtender,
and click Close.

Step 5 The Allowed Sites window displays. Click Allow to add the SSL-VPN appliance to the list of

allowed sites.

Step 6 Return to the Virtual Office window and click NetExtender again.
Step 7 You may see a security warning. Click Install.
Step 8 You may see a Web site certificate warning message. Select the Accept this certificate

permanently button and click OK.

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Using NetExtender

Step 9 You may see a Security Error: Domain Name Mismatch warning. Click OK.

Step 10 The Software Installation window is displayed. After a five second countdown, the Install Now

Step 11 You may be prompted to re-start Firefox in order to inst all NetExtender. Click Restart FireFox.

button will become active. Click it.

Step 12 Firefox will restart and you will need to login again. NetExtender will then install as a Firefox

extension.

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Using NetExtender

Step 13 When NetExtender completes installing, the NetExtender Status window displays, indicating

that NetExtender successfully connected.

Closing the windows (clicking on the x icon in the upper right corner of the window) will not close
the NetExtender session, but will minimize it to the system tray for continued operation.

Step 14 Review the following table to understand the fields in the NetExtender Status window.

Field Description

Status Indicates what operating state the NetExtender client is in,

either Connected or Disconnected.

Server Indicates the name of the server to which the NetExtender

client is connected.
Client IP Indicates the IP address assigned to the NetExtender client.
Sent Indicates the amount of traffic the NetExtender client has

transmitted since initial connection.
Received Indicates the amount of traffic the NetExtender client has

received since initial connection.
Throughput Indicates the current NetExtender throughput rate.

Step 15 Additionally , a balloon icon in the system tray appears, indicating NetExtender has successfully

installed.

Step 16 The NetExtender icon is displayed in the task bar.

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Using NetExtender

Installing NetExtender Using the Internet Explorer Browser

SonicWALL SSL VPN NetExtender is fully compatible with Microsoft Windows Vista 32-bit and
64-bit, and supports the same functionality as with other Windows operating systems.

Note It may be necessary to restart your computer when installing NetExtender on Windows V ista

or Windows 7.

Internet Explorer Prerequisites

It is recommended that you add the URL or domain name of your SSL VPN server to Internet
Explorer’s trusted sites list. This will simplify the process of installing NetExtender and logging
in, by reducing the number of security warnings you will receive. To add a site to Internet
Explorer’s trusted sites list, complete the following procedure:

Step 1 In Internet Explorer, go to Tools > Internet Options.
Step 2 Click on the Security tab.
Step 3 Click on the Trusted Sites icon and click on the Sites... button to open the Trusted sites

window.

Step 4 Enter the URL or domain name of your SSL VPN server in the Add this Web site to the zone

field and click Add.

Step 5 Click Ok in the Trusted Sites and Internet Options windows.

Installing NetExtender from Internet Explorer

To install and launch NetExtender for the first time using the Internet Explorer browser , perform
the following:

Step 1 Log in to the SSL VPN Virtual Office portal.

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Using NetExtender

Step 2 Click the NetExtender button.

Step 3 The first time you launch NetExtender, you must first add the SSL VPN portal to your list of

trusted sites. If you have not done so, the follow message will display.

SonicWALL SSL VPN 5.0 User Guide

31

Using NetExtender

Step 4 Click Instructions to add SSL VPN server address into trusted sites for help.

Step 5 In Internet Explorer, go to Tools > Internet Options.
Step 6 Click on the Security tab.
Step 7 Click on the Trusted Sites icon and click on the Sites... button to open the Trusted sites

window.

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SonicWALL SSL VPN 5.0 User Guide

Using NetExtender

Step 8 Enter the URL or domain name of your SSL VPN server in the Add this Web site to the zone

field and click Add.

Step 9 Click OK in the Trusted Sites and Internet Options windows.
Step 10 Return to the SSL VPN portal and click on the NetExtender button. The portal will automatically

install the NetExtender stand-alone application on your computer. The NetExtender installer
window opens.

Step 11 If an older version of NetExtender is installed on the computer, the NetExtender launcher will

remove the old version and then install the new version.

Step 12 If a warning message that NetExtender has not passed Windows Logo testing is displayed, click

Continue Anyway. SonicWALL testing has verified that NetExtender is fully compatible with

Windows 7, Vista, XP, 2000, Server 2003, and Server 2008.

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33

Using NetExtender

Step 13 When NetExtender completes installing, the NetExtender Status window displays, indicating

that NetExtender successfully connected.

Launching NetExtender Directly from Your Computer

After the first access and installation of NetExtender , you can launch NetExtender directly from
your computer without first navigating to the SSL VPN portal. To launch NetExtender, complete
the following procedure:

Step 1 Navigate to Start > All Programs.
Step 2 Select the SonicWALL SSL VPN NetExt ender folder , and then click on SonicWALL SSL VPN

NetExtender. The NetExtender login window is displayed.

Step 3 The IP address of the last SSL VPN server you connected to is displayed in the SSL VPN

Server field. To display a list of recent SSL VPN servers you have connected to, click on the

arrow.

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SonicWALL SSL VPN 5.0 User Guide

Step 4 Enter your username and password.
Step 5 The last domain you connected to is displayed in the Domain field.

Note The NetExtender client will report an error message if the provided domain is invalid when

you attempt to connect. Please keep in mind that domain names are case-sensitive.

Step 6 The pulldown menu at the bottom of the window provides three options for remembering your

username and password:

–

Save user name & password if server allows

–

Save user name only if server allows

–

Always ask for user name & password

Tip Having NetExtender save your user name and password can be a security risk and should

not be enabled if there is a chance that other people could use your computer to access
sensitive information on the network.

Configuring NetExtender Properties

Using NetExtender

Complete the following procedure to configure NetExtender properties:

Step 1 Right click on the icon in the system tray and click on Properties... The NetExtender

Properties window is displayed.

Step 2 The Connection Profiles tab displays the SSL VPN connection profiles you have used,

including the IP address of the SSL VPN server, the domain, and the username.

Step 3 To create a shortcut on your desktop that will launch NetExtender with the specified profile,

highlight the profile and click Create Shortcut.

Step 4 To delete a profile, highlight it by clicking on it and then click the Remove buttons. Click the

Remove All buttons to delete all connection profiles.

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35

Using NetExtender

Step 5 The Settings tab allows you to customize the behavior of NetExtender.

Step 6 To have NetExtender launch when you log in to your computer, check the Automatically start

Step 7 Select Minimize to the tray icon when NetExtender window is closed to have the

Step 8 Select Display Connect/Disconnect Tips from the System T ray to have NetExtender display

NetExtender UI. NetExtender will start, but will only be displayed in the system tray. To have

the NetExtender log-in window display, check the Display NetExtender UI checkbox.

NetExtender icon display in the system tray. If this option is not checked, you will only be able
to access the NetExtender UI through Window’s program menu.

tips when you mouse over the NetExtender icon.

Step 9 Select Automatically reconnect when the connection is terminated to have NetExtender

attempt to reconnect when it loses connection.

Step 10 Select Display precise number in connection status to display precise byte value

information in the connection status.

Step 11 Select the Enable UI animations checkbox to enable the sliding animation effects in the UI.
Step 12 Select Uninstall NetExtender automatically to have NetExtender uninstall every time you end

a session.

Step 13 Select Disconnect an active connection to have NetExtender log out of all of your SSL VPN

sessions when you exit a NetExtender session

Step 14 Click Apply.

Configuring NetExtender Connection Scripts

SonicWALL SSL VPN provides users with the ability to run batch file script s when NetExtender
connects and disconnects. The scripts can be used to map or disconnect network drives and
printers, launch applications, or open files or Web sites. To configure NetExtender Connection
Scripts, perform the following tasks.

Step 1 Right click on the icon in the task bar and click on Properties... The NetExtender

Preferences window is displayed.

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SonicWALL SSL VPN 5.0 User Guide

Using NetExtender

Step 2 Click on Connection Scripts.

Step 3 To enable the domain login script, select the Attempt to execute domain logon script

checkbox. When enabled, NetExtender will attempt to contact the domain controller and
execute the login script. Optionally, you may now also select to Hide the console window. If
this checkbox is not selected, the DOS console window will remain open while the script runs.

Note Enabling this feature may cause connection delays while remote client’s printers and drives

are mapped. Make sure the domain controller and any machines in the logon script are
accessible via NetExtender routes.

Step 4 To enable the script that runs when NetExtender connects, select the Automatically execute

the batch file “NxConnect.bat” checkbox. Optionally, you may now also select to Hide the
console window. If this checkbox is not selected, the DOS console window will remain open

while the script runs.

Step 5 To enable the script that runs when NetExtender disconnects, select the Automatically

execute the batch file “NxDisconnect.bat” checkbox.

Step 6 Click Apply.

Configuring Batch File Commands

NetExtender Connection Scripts can support any valid batch file commands. For more
information on batch files, see the following Wikipedia entry: http://en.wikipedia.org/wiki/.bat.
The following tasks provide an introduction to some commonly used batch file commands.

Step 1 To configure the script that runs when NetExtender connects, click the Edit “NxConnect.bat”

button. The NxConnect.bat file is displayed.

Step 2 To configure the script that runs when NetExtender disconnects, click the Edit

“NxDisconnect.bat” button. The NxConnect.bat file is displayed.

Step 3 By default, the NxConnect.bat file contains examples of commands that can be configured, but

no actual commands. Too add commands, scroll to the bottom of the file.

Step 4 To map a network drive, enter a command in the following format:

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Using NetExtender

Step 5 To disconnect a network drive, enter a command in the following format:

Step 6 To map a network printer, enter a command in the following format:

Step 7 To disconnect a network printer, enter a command in the following format:

net use drive-letter\\server\share password /user:Domain\name

For example to if the drive letter is z, the server name is engineering, the share is docs, the
password is 1234, the user’s domain is eng and the username is admin, the command would
be the following:

net use z\\engineering\docs 1234 /user:eng\admin

net use drive-letter: /delete

For example, to disconnect network drive z, enter the following command:

net use z: /delete

net use LPT1 \\ServerName\PrinterName /user:Domain\name

For example, if the server name is engineering, the printer name is color-print1, the domain
name is eng, and the username is admin, the command would be the following:

net use LPT1 \\engineering\color-print1 /user:eng\admin

net use LPT1 /delete

Step 8 To launch an application enter a command in the following format:

C:\Path-to-Application\Application.exe

Step 9 For example, to launch Microsoft Outlook, enter the following command:

C:\Program Files\Microsoft Office\OFFICE11\outlook.exe

Step 10 To open a Web site in your default browser, enter a command in the following format:

start http://www.website.com

Step 11 To open a file on your computer, enter a command in the following format:

C:\Path-to-file\myFile.doc

Step 12 When you have finished editing the scripts, save the file and close it.

Configuring Proxy Settings

SonicWALL SSL VPN supports NetExtender sessions using proxy configurations. Currently,
only HTTPS proxy is supported. When launching NetExtender from the Web portal, if your
browser is already configured for proxy access, NetExtender automatically inherits the proxy
settings.

To manually configure NetExtender proxy settings, perform the following tasks.

Step 1 Right click on the icon in the task bar and click on Preferences... The NetExtender

Preferences window is displayed.

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SonicWALL SSL VPN 5.0 User Guide

Step 2 Click on Proxy.

Step 3 Select the Enable proxy settings checkbox.
Step 4 NetExtender provides three options for configuring proxy settings:

–

Automatically detect settings - To use this setting, the proxy server must support

Web Proxy Auto Discovery Protocol (WPAD)), which can push the proxy settings script
to the client automatically.

Using NetExtender

–

Use automatic configuration script - If you know the location of the proxy settings

script, select this option and enter the URL of the scrip in the Address field.

–

Use proxy server - Select this option to enter the Address and Port of the proxy

server. Optionally, you can enter an IP address or domain in the BypassProxy field to
allow direct connections to those addresses that bypass the proxy server. If required,
enter a User name and Password for the proxy server. If the proxy server requires a
username and password, but you do not specify them in the Properties window, a
NetExtender pop-up window will prompt you to enter them when you first connect.

Step 5 Click the Internet Explorer proxy settings button to open Internet Explorer’s proxy settings.

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39

Using NetExtender

Configuring NetExtender Log Properties

Within the NetExtender Properties dialog box, click on the Log heading in the menu on the left
panel. The available options provide basic control over the NetExtender Log and Debug Log.

Step 1 To establish the size of the NetExtender Log, select either the Unlimited log file size radio

button or the Set maximum log file size to radio button. If you choose to set a maximum size,
use the adjoining arrows. To clear the NetExtender Log, select the Clear NetExtender Log
button.

Step 2 To Enable the NetExtender Debug Log, select the corresponding checkbox. To clear the

debug log, select the Clear Debug Log button.

Step 3 Click the Log Viewer... button to view the current NetExtender log.
Step 4 Click Apply.

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SonicWALL SSL VPN 5.0 User Guide

Configuring NetExtender Advanced Properties

Within the NetExtender Properties dialog box, click on the Advanced heading in the menu on
the left panel. The available options allow you to adjust advanced settings on NetExtender
network properties and protocols.

Using NetExtender

NetExtender allows users to customize the link speed that the NetExtender adapter reports to
the operating system.

Step 1 T o select a virtual link speed to report, select either the Report the underlying network speed

to OS radio button, or select the Report a fixed speed radio button and designate a speed.

Note Users can click on the Advanced Network Properties button to make adjustments.

However, modifying these settings may impact NetExtender performance and/or
functionality. It is recommended to only make changes here if advised to do so by
SonicWALL support.

Step 2 Users may enable or disable Framing and Caching optimizations using the checkbox under

NetExtender Protocol Settings. This option is only effective when connecting to a SSL VPN
server running on 3.5 or later firmware.

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41

Using NetExtender

Viewing the NetExtender Log

The NetExtender log displays information on NetExtender session events. The log is a file
named NetExtender.dbg. It is stored in the directory: C:\Program Files\SonicWALL\SSL
VPN\NetExtender. To view the NetExtender log, right click on the NetExtender icon in the
system tray, and click View Log, click on the Log icon on the main status page.

T o view det ails of a log message, double-click on a log entry , or go to View > Log Det ail to open
the Log Detail pane.

To save the log, either click the Export icon or go to Log > Export.
To filter the log to display entries from a specific duration of time, go to the Filter menu and

select the cutoff threshold.

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Using NetExtender

To filter the log by type of entry, go to Filter > Level and select one of the level categor ies. The
available options are Fatal, Error, Warning, and Info, in descending order of severity . The log
displays all entries that match or exceed the severity level. For example, when selecting the
Error level, the log displays all Error and Fatal entries, but not Warning or Info entries.

To view the Debug Log, either click the Debug Log icon or go to Log > Debug Log.

Note It may take several minutes for the Debug Log to load. During this time, the Log window will

not be accessible, although you can open a new Log window while the Debug Log is loading.

To clear the log, click on Log > Clear Log.

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Using NetExtender

Disconnecting NetExtender

To disconnect NetExtender, perform the following steps:

Step 1 Right click on the NetExtender icon in the system tray to display the NetExtender icon menu

and click Disconnect.

Step 2 Wait several seconds. The NetExtender session disconnects.

You can also disconnect by double clicking on the NetExtender icon to open the NetExtender
window and then clicking the Disconnect button.

When NetExtender becomes disconnected, the NetExtender window displays and gives you
the option to either Reconnect or Close NetExtender.

Upgrading NetExtender

NetExtender automatically notifies users when an updated version of NetExtender is available.
Users are prompted to click OK and NetExtender downloads and installs the update from the
SonicWALL SSL-VPN security appliance.

When using releases prior to 2.5, users should periodically launch NetExtender from the
SonicWALL Virtual Office to ensure they have the latest version. Prior to release 2.5, the
standalone NetExtender does not check for updates when it is launched directly from a user’s
computer.

Changing Passwords

Before connecting to the new version of NetExtender, users may be required to reset their
password by suppling their old password, along with providing and re-verifying a new one.

Authentication Methods

NetExtender supports various two factor authentication methods, including one-time password,
RSA, and Vasco. If an administrator has configured one-time passwords to be required to
connect through NetExtender, you will be asked to provide this information before connecting.

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Using NetExtender

If an administrator has configured RSA pin-mode authentication to be required to connect
through NetExtender, user s will be asked whether they want to create their own pin, or receive
one that is system-generated.

Once the pin has been accepted, you must wait for the token to change before logging in to
NetExtender with the new passcode.

During authentication, the SSL VPN server may be configured by the administrator to request
a client certificate. In this case, users must select a client certificate to use when connecting.

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Uninstalling NetExtender

The NetExtender utility is automatically installed on your computer. To remove NetExtender,
click on Start > All Programs, click on SonicWALL SSL VPN NetExtender, and then click on
Uninstall.

You can also configure NetExtender to automatically uninstall when your session is
disconnected. To do so, perform the following steps:

Step 1 Right click on the NetExtender icon in the system tray and click on Properties... The

NetExtender Properties window is displayed.

Step 2 Click on the Settings tab.
Step 3 Select Uninstall NetExtender automatically to have NetExtender uninstall every time you end

a session.

Step 4 Click Apply.

Verifying NetExtender Operation from the System Tray

To view options in the NetExtender system tray, right click on the NetExtender icon in the
system tray. The following are some tasks you can perform with the system tray.

Displaying Route Information

To display the routes that NetExtender has installed on your system, click the Route
Information option in the system tray menu. The system tray menu displays the default route

and the associated subnet mask.

Displaying Connection Information

You can display connection information by mousing over the NetExtender icon in the system
tray.

Using the NetExtender Command Line Interface

Note The NetExtender command line interface is only available on Windows platforms.

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Using NetExtender

To launch the NetExtender CLI, perform the following tasks:

Step 1 Launch the Windows Command Prompt by going to the Start menu, select Run, enter cmd,

and click OK.

Step 2 Change directory to where NetExtender is installed. To do this, you first must enter cd ../.. to

move up to the root drive. The enter cd Program Files\SonicWALL\SSL-VPN\NetExtender.

Step 3 Enter NECLI.exe. The NetExtender CLI launches and displays a summary of the available

commands.

C:\Program Files\SonicWALL\SSL-VPN\NetExtender>NECLI.exe

,,,,,,,,,,,,,,,
,,,mmbbbbbb11111111111111111111111bbbbbmm,,,
,,,b||PPPPPPP||````````````````|PPPPPPPPP111111111111bbm,,
`````` `````PPPP111111111bm,
```PP1111111bm,
`PP111111b,
|111111:
NECLI for Windows - Version 3. 5. 0. 1 .1111P|.
Copyright (C) 2008 SonicWALL Inc. ,b1PP|`
,,||```

Table 1 describes the commands available in the NetExtender CLI and their options.

Table 1 NetExtender CLI Commands

Command Options Description
NECLI connect Initiates a NetExtender session.

-s server The IP address or hostname of the SSL VPN
server.

-u user-name The username for the account.

-p password The password for the account.

-d domain-name The domain to connect to.

NECLI createprofile Creates a NetExtender profile

-s server The IP address or hostname of the SSL VPN
server.

-u user-name The username for the account.

-p password The password for the account.

-d domain-name The domain to connect to.

NECLI deleteprofile Deletes a saved NetExtender profile.

-s server The IP address or hostname of the SSL VPN
server.

-u user-name The username for the account.

-d domain-name The domain to connect to.

NECLI disconnect Disconnects

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Table 1 NetExtender CLI Commands

NECLI displayprofile Displays all NetExtender profiles.

-s server (Optional) Displays only the profiles that are
saved for the specified server.

-u user-name (Optional) Displays only the profiles that are
saved for the specified user name.

-d domain-name (Optional) Displays only the profiles that are
saved for the specified domain name.

NECLI queryproxy Checks the connect to the proxy server.
NECLI reconnect Attempts to reconnect to the server.
NECLI showstatus Displays the status of the current NetExtender

session.

NECLI setproxy Configures proxy settings for NetExtender.

-t [1 | 2 | 3] There are three options for setting proxy settings:

• 1 - Automatically detects proxy settings. The

proxy server must support Web Proxy Auto
Discovery Protocol (WPAD).

• 2 - Uses a proxy script.

• 3 - Manually configure the proxy server.

-s proxy address The address of the proxy script or proxy server.

-o port The port number.

-u user name The user name for the proxy server.

-p password The password name for the proxy server.

-b bypass-proxy Bypasses the previously configured proxy

settings.

-save Saves the proxy settings.

NECLI viewlog Displays the NetExtender log.

Installing NetExtender on MacOS

SonicWALL SSL VPN supports NetExtender on MacOS. To use NetExtender on your MacOS
system, your system must meet the following prerequisites:

• MacOS 10.5 and higher

• Java 1.5 and higher

• Both PowerPC and Intel Macs are supported.

To install NetExtender on your MacOS system, perform the following tasks:

Step 1 Log in to the SonicWALL Virtual Office.
Step 2 Click the NetExtender button.

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Step 3 The Virtual Office displays the status of NetExtender installation. A pop-up window may appear ,

prompting you to accept a certificate. Click Trust.

Step 4 A second pop-up window may appear, prompting you to accept a certificate. Click Trust.

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Using NetExtender

Step 5 When NetExtender is successfully installed and connected, the NetExtender status window

displays.

Using NetExtender on MacOS

Step 1 To launch NetExtender, go the Applications folder in the Finder and double click on

NetExtender.app.

Step 2 The first time you connect, you must enter the SonicWALL SSL VPN server name in the SSL

VPN Server field.

Step 3 Enter your username and password.
Step 4 The first time you connect, you must enter the domain name. The domain name is case-

sensitive.

Step 5 Click Connect.
Step 6 You can instruct NetExtender remember your profile server name in the future. In the Save

profile pulldown menu you can select Save name and password (if allowed), Save
username only (if allowed), or Do not save profile.

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Using NetExtender

Step 7 When NetExtender is connected, the NetExtender icon is displayed in the status bar at the top

right of your display. Click on the icon to display NetExtender options.

Step 8 To display a summary of your NetExtender session, click Connection Status.
Step 9 To view the routes that NetExtender has installed, select the Routes tab in the main

NetExtender window.

Step 10 To view the NetExtender Log, go to Window > Log.

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Using NetExtender

Step 11 To generate a diagnostic report with detailed information on NetExtender performance, go to

Help > Generate diagnostic report.

Step 12 Click Save to save the diagnostic report using the default nxdiag.txt file name in your

NetExtender directory.

Installing and Using NetExtender on Linux

SonicWALL SSL VPN supports NetExtender on Linux. To use NetExtender on your Linux
system, your system must meet the following prerequisites:

• i386-compatible distribution of Linux

• Linux Fedora Core 8+, Ubuntu 7+ or OpenSUSE Linux 10.3+

• Sun Java 1.5 and higher is required for using the NetExtender GUI.

Note Open source Java Virtual Machines (VMs) are not currently supported. If you do not have

Sun Java 1.5, you can use the command-line interface version of NetExtender.

To install NetExtender on your Linux system, perform the following tasks:

Step 1 Log in to the SonicWALL Virtual Office.

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Using NetExtender

Step 2 Click the NetExtender button. A pop-up window indicates that you have chosen to open the

NetExtender.tgz file. Click OK to save it to your default download directory.

Step 3 To install NetExtender from the CLI, navigate to the directory where you saved

NetExtender.tgz and enter the tar -zxf NetExtender.tgz command.

Step 4 Type the cd netExtenderClient command.
Step 5 Type ./install to install NetExtender.

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Using NetExtender

Step 6 Launch the NetExtender.tgz file and follow the instructions in the NetExtender installer. The

Step 7 The first time you connect, you must enter the SonicWALL SSL VPN server name in the SSL

new netExtender directory contains a NetExtender shortcut that can be dragged to your
desktop or toolbar.

VPN Server field. NetExtender will remember the server name in the future.

Step 8 Enter your username and password.
Step 9 The first time you connect, you must enter the domain name. The domain name is case-

sensitive. NetExtender will remember the domain name in the future.

Note Y ou must be logged in as root to install NetExtender , although many Linux systems will allow

the sudo ./install command to be used if you are not logged in as root.

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Using NetExtender

Step 10 To view the NetExtender routes, select the Routes tab in the main NetExtender window.

Step 11 To view the NetExtender Log, go to NetExtender > Log.

Step 12 To generate a diagnostic report with detailed information on NetExtender performance, go to

Help > Generate diagnostic report.

Step 13 Click Save to save the diagnostic report using the default nxdiag.txt file name in your

NetExtender directory.

Installing and Using NetExtender for Windows Mobile

SonicWALL SSL VPN now supports NetExtender for the Windows Mobile platform.
NetExtender for Windows Mobile provides the following features:

• One-time passwords

• Two-factor authentication

• HTTP proxy

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Using NetExtender

Note Windows Mobile 5 Smart Phone version and Windows Mobile 6 Standard version are not

Step 1 Navigate to the URL or IP address for your SSL VPN Virtual Office using the browser in your

Step 2 Log in with your username and password.
Step 3 Click on the NetExtender icon.
Step 4 Follow the on-screen instructions to install NetExtender. When NetExtender is installed, you

Step 5 From your Windows Mobile device, launch NetExtender. The NetExtender login screen

• Connection profiles

NetExtender supports the following Windows Mobile platforms:

• Windows Mobile 5 PocketPC version

• Windows Mobile 6 Professional/Classic version

currently supported.

To use NetExtender on your Windows Mobile device, perform the following tasks:

Windows Mobile device.

may be prompted to restart your device. Click Yes.

displays.

Step 6 Enter the IP address or domain name for your SSL VPN server in the Server field. The IP

address of the last SSL VPN server you connected to is displayed by default. To display a list
of recent SSL VPN servers you have connected to, click on the arrow.

Step 7 Enter your username and password.
Step 8 The last domain you connected to is displayed in the Domain field.
Step 9 The pulldown menu at the bottom of the window provides three options for remembering your

username and password:

–

Save user name & password if server allows

–

Save user name only if server allows

–

Always ask for user name & password

Step 10 Click Connect. When NetExtender successfully connects, the NetExtender Status window

displays. Select the Show NetExtender Routes checkbox to see routes.

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Using NetExtender

Step 11 Click on the Menu button to see the NetExtender properties menu.

Step 12 Select the Sent & Received menu tab to adjust the metric used for sent and received statistics

on the status window . Select the Throughput menu tab to adjust the throughput measurement
displayed on the status window.

Step 13 To configure NetExtender options, click the Menu button. The following options are displayed:

• Connection Profiles - Displays all of the NetExtender connections that you have used on

this device. T o remove a Connection Profile, highlight the profile, click the Menu button, and
click Remove.

• System Settings - Provides several configuration options.

–

Hide NetExtender when closing window - Hides NetExtender when you click the ok

button.

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Using NetExtender

Note If a user disables the Connection Manager compatibility mode, a confirmation message will

–

Display precise number in status - Displays the exact numbers of sent and receive

data.

–

Automatically establish the underlying connection - Uses the Windows Mobile

Connection Manager to establish the device’s connection to the mobile network. The
Connection Manage is designed to determine the optimum network type (such as 3g or
wi-fi). If this option is disabled, the user manages the connection manually.

–

Connection Manager compatibility mode - This mode is enabled by default to make

NetExtender Mobile work with applications calling the Microsoft Connection Manager
API. In limited cases, server applications may not work properly through NetExtender
Mobile, so users can use this selection to disable the compatibility mode

prompt the user that this may cause some applications using the Connection Manager API
to not work properly.

–

Enable Framing & Caching optimizations - This setting increases the performance

of NetExtender Mobile when it is under a heavy load, such as when downloading big
files over NetExtender.

–

Enable NetExtender log - Records log entries for NetExtender events.

–

Overwrite the previous log when NetExtender starts - Maintains a single

NetExtender log file that is overwritten with each new NetExtender session. Disabling
this option will create a separate log file for each NetExtender session.

• Proxy Settings - Provides the ability to manually specify a proxy server.

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Passwords in NetExtender Mobile

NetExtender Mobile supports the ability for users to change passwords. Also, if configured by
an administrator, users can be alerted that the their password is scheduled to expire soon. If a
user must change their password, a screen prompt will ask for the user’s old password, along
with a new password and re-verification of the new password.

Another screen prompt will be presented to the user, if their password is scheduled to expire
within a configured number of days by the administrator. Click Yes to enter updated password
information.

Using NetExtender

The process for updating password information is the same as above.

Installing NetExtender on Android Smartphones

SonicWALL SSL VPN 5.0 introduces support for NetExtender on smartphones running the
Android operating system. The NetExtender Android client supports the following features:

• One-time passwords

• Two-factor authentication

• HTTP/HTTPS proxy

• Connection profiles

The NetExtender Android installer is available on MySonicWALL in the standard apk package
format. The installer is also available from Android Market as the NetExtender Technology
Preview.

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Using NetExtender

Step 1 On a computer, log in to http://mySonicWALL.com.
Step 2 Click on Downloads.
Step 3 In the Software Type pulldown menu, select one of the following:

Step 4 Click on the NetExtender (Android) link.
Step 5 Save the .apk file onto your computer.

The following features are not supported or not applicable on NetExtender Android in
SonicWALL SSL VPN 5.0:

• Automatic connection of NetExtender before Windows login

• Automatic proxy support and Internet Explorer proxy synchronization

• Connection scripts

• IPv6 support

• Client certificate support

• Exit client after disconnect

To install NetExtender on an Android smartphone using the apk package from MySonicWALL,
perform the following tasks:

• SRA 4200 Firmware

• SRA 1200 Firmware

Step 6 Using the USB cable, connect your computer to the Android smartphone.
Step 7 On the Android smartphone, pull down the notifications.

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Using NetExtender

Step 8 Tap USB connected to connect to the computer. The next screen shows the connection.

Step 9 Tap Turn on USB storage to prepare for copying the apk installer to the Android smartphone.

Step 10 On the computer, copy the apk file to the Android SD card.
Step 11 Unmount the Android SD card from your computer. On Windows, it will show up under "My

Computer" as a new drive. On Mac, a new drive will show up on the desktop.

Step 12 After unmounting the Android SD card from your computer, tap Turn off USB storage.
Step 13 On your Android smartphone, launch a file browser application.

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Using NetExtender

Step 14 Using the file browser, locate the apk file and run it to install NetExtender Android. After

installation, the NetExtender icon appears on the applications page of the smartphone.

Using NetExtender on Android Smartphones

Instructions for using NetExtender on your Android smartphone are available in the following
sections:

• “Connecting to NetExtender” on page 63

• “Exiting or Disconnecting from NetExtender” on page 68

• “Checking Status, Routes, and DNS Settings” on page 70

• “Configuring Profiles, Preferences, and Proxy Servers” on page 71

• “Changing Your Password” on page 75

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Connecting to NetExtender

To launch NetExtender on your Android smartphone and connect to the network through the
SonicWALL SRA or SSL-VPN appliance, perform the following steps:

Step 1 On your Android smartphone, start NetExtender by tapping the application icon. The

NetExtender connection options screen displays. Enter the information into the Server, User,
Password, and Domain fields.

Using NetExtender

Step 2 Tap Connect to accept the default option (Save user name & password) or select a Save...

or Always ask... option from the drop-down list. The available profile options depend on how
NetExtender is configured on the SonicWALL appliance.

Step 3 The smartphone displays the Login - Initializing engine screen.

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Using NetExtender

Step 4 If One Time Password is enabled on the SonicWALL SRA or SSL-VPN appliance, the One T ime

After a successful connection, the entered values are saved as a profile that you can select
when starting NetExtender. NetExtender saves the information in a secure file on the
smartphone.

Password prompt is displayed. Enter the temporary password that was emailed to your
configured account, and tap OK.

If your smartphone is synchronized to your email account, you can pull down the email
notification from the top bar, or switch to your home page and access your email from there.
After viewing the temporary password in your email or copying it to your clipboard, tap the
NetExtender application icon to return directly to this screen.

To use the clipboard, press the password in your email and select Select Text. Press the
selected text again and select Copy. Then in the OTP screen, press the field and select Paste.
Some Android smartphones require you to hold the OK button for clipboard access.

Step 5 If Two Factor Authentication is enabled on the SonicWALL SRA or SSL-VPN appliance, you

may be prompted to update your PIN (Personal Identification Number) or create a new one.

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Using NetExtender

If no PIN has yet been configured, or if the administrator has reset the account, the following
screen asks if the system should generate a new PIN. To allow the system to generate it, tap

Yes. To type in a PIN yourself, tap No and skip to Step 7.

Step 6 If you chose to allow the system to generate the PIN, the display then prompts you to accept

the generated PIN. Tap Yes to accept it, or tap No to have the system generate a dif ferent PIN.
You are prompted each time until you tap Yes.

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Using NetExtender

Step 7 If you chose to generate the PIN yourself, type a PIN into the PIN field and again in the second

Step 8 After entering the PIN or creating a new PIN, the Two Factor Authentication process requires

field to confirm it. Typically, PINs are required to be 4 to 8 digits. Tap OK.

you to enter the token code shown on your token device. Wait for the token code to change on
the device, and then type the code into the field on your smartphone and tap OK.

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Using NetExtender

Step 9 If a proxy server is configured in the smartphone (via Preferences), the Proxy Authentication

screen is displayed next. Enter the username and password for the proxy and tap OK.

Step 10 NetExtender will connect at this point, unless there is a problem or error. You will see the

NetExtender traffic indicator appear in the notification bar at the top of the display, unless it is
disabled in Preferences.

The up and down arrows appear white when data is passing through the VPN tunnel. When no
data is currently passing, the arrows appear gray. Control traffic does not affect the arrow
colors.

The up arrow indicates that data is being sent from the smartphone to the network, and the
down arrow indicates that data is being received from the network by the smartphone.

Step 11 If the NetExtender service running on the smartphone has a problem or has stopped running,

the following screen is displayed. Tap Exit to quit the application. You may need to restart the
service, possibly by turning the phone off and on again, or you may need to re-install
NetExtender.

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Using NetExtender

Exiting or Disconnecting from NetExtender

EXIT

Exiting and restarting NetExtender is useful when NetExtender cannot connect, possibly after
a long period of disuse. To exit from NetExtender, perform the following steps:

Step 1 To access the Exit option, press the options or menu button while on the NetExtender screen.

The options are displayed at the bottom of the screen.

Step 2 To cause NetExtender to exit completely, including the services component, select the Exit

option and tap OK. You can restart NetExtender by clicking its icon on your smartphone.

DISCONNECT

To disconnect NetExtender, perform the following steps:

Step 1 Pull down the notification bar and click NetExtender to open the NetExtender user interface.

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Using NetExtender

Step 2 In the NetExtender user interface, tap the Disconnect button and tap OK to confirm.

NetExtender notifies you while disconnecting.

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Using NetExtender

Checking Status, Routes, and DNS Settings

While NetExtender is connected, you can view status information, routes, and DNS settings on
your smartphone.

Step 1 To open the NetExtender user interface, pull down the notification bar and tap NetExtender.

Step 2 To view status information, tap the Status tab. You can tap on the Sent, Received, or

Throughput fields to change the units between bytes and packets.

If you are connected to a SonicWALL SRA or SSL-VPN appliance running 5.0 or higher, and
you have an Active Directory account, the User field contains your display name, such as
“Sonia Eng”. If you are connected to an appliance running the 4.0 release or you do not have
an Active Directory account, the User field displays the login name, such as “seng”.

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Using NetExtender

Step 3 To view NetExtender routes, tap the Routes tab. The display shows all subnets currently

available from the smartphone.

Step 4 To view the configured DNS servers, tap the DNS tab.

NetExtender Android supports DNS only; WINS or DNS suffix are not supported.

Configuring Profiles, Preferences, and Proxy Servers

To configure NetExtender profiles and preferences, including proxy servers, on your Android
smartphone, perform the following steps:

Step 1 To display NetExtender options, start NetExtender and then press the options or menu button

on the smartphone. The options are displayed at the bottom of the screen.

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Using NetExtender

Step 2 To display the NetExtender Profiles screen, start NetExtender and then press the options or

Step 3 To display the Remove selected, Remove all, and Close options on this NetExtender

PROFILES

menu button on the smartphone and tap Profiles.

Profiles screen, press the options button while on the screen.

Step 4 Tap Remove selected to remove the profiles that have check marks next to them.
Step 5 Tap Remove all to remove all profiles from the smartphone.
Step 6 Tap Close to close the option display on this screen.

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Using NetExtender

Step 7 To display the Remove this profile, Remove selected profiles, and Remove all profiles

options, press and hold the NetExtender Profiles screen.

Step 8 Tap Remove this profile to remove the profile that you pressed on to bring up this screen.
Step 9 Tap Remove selected to remove the profiles that have check marks next to them.
Step 10 Tap Remove all to remove all profiles from the smartphone.
Step 11 Tap Close to close the option display on this screen.

EXPORT LOG

Step 12 To export the log file of NetExtender Android activity, select the Export Log option and enter

the requested information.

ABOUT

Step 13 To view NetExtender version information, select the About option.

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Using NetExtender

Step 14 To configure NetExtender preferences including proxy and notification settings, select the

Step 15 Under General settings, select the Connection notification checkbox to display the

Step 16 Under Proxy, select the Use Proxy checkbox to configure NetExtender Android to access

PREFERENCES / PROXY SETTINGS

Preferences option.

NetExtender traffic indicator in the notification bar.
Clear the checkbox to prevent the indicator from being displayed.

external networks through a proxy server.
A proxy server is often used for access to the Internet if the initial connection is made to a local

zone, such as LAN or WLAN.

Step 17 After selecting the Use Proxy checkbox, tap Proxy settings to open the configuration screen

for the proxy server.

Step 18 Type the IP address of the proxy server into the Server field. Type the port number of the port

that the server listens on into the Port field. This field displays “8080” by default, but there is
no standard listening port for a proxy server.

Step 19 Optionally enter your login credentials for the server in the User and Password fields. Entering

your credentials here causes NetExtender to save them, so that you can automatically connect
to the proxy server during subsequent logins without being prompted for credentials.

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NetExtender Android supports basic authentication using a username and password for proxy
servers. Microsoft NTLM authentication is not currently supported.

Step 20 When finished configuring the proxy server settings, tap OK.

Changing Your Password

To change your password when prompted by NetExtender, perform the following steps:

Step 1 After connecting, a password expiration notice may be displayed on your Android smartphone.

Tap Yes to change your password, or No to delay until a later time. NetExtender will remind you
each time you connect.

Using NetExtender

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Using NetExtender

Step 2 If you select Yes, the Change password screen is displayed. Type your password into the

Current Password field, then type a new password into the New p assword field and again into
the Type it again field. Tap OK.

Step 3 If your password expires before you change it, the Change password screen is displayed when

you connect, with the message “Login failed – you must change your password.”

Type your old password into the Current Password field, then type a new password into the

New password field and again into the Type it a gain field. Tap OK.

Related Documents

The following Technical Notes provide more information on advanced NetExtender scenarios:

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• Running NetExtender on a Different TCP Port

• Using the SonicWALL CDP Agent over a SonicWALL NetExtender Connection

• Using SonicWALL NetExtender to Access FTP Servers

• Resolving NetExtender Error With McAfee Enterprise 8.5

Using Virtual Assist

Virtual Assist is an easy to use tool that allows SonicWALL SSL VPN users to remotely support
customers by taking control of their computers while the customer observes. Virtual Assist is a
lightweight, thin client that installs automatically using Java from the SonicWALL SSL VPN
Virtual Office without requiring the installation of any external software. For computers that do
not support Java, Virtual Assist can be manually installed by downloading an executable file
from the Virtual Office.

The following sections describe how to use Virtual Assist:

• “Understanding Virtual Assist” section on page 77

• “Installing and Launching Virtual Assist” section on page 78

• “Configuring Virtual Assist Settings” section on page 79

• “Selecting a Virtual Assist Mode” section on page 82

• “Launching a Virtual Assist Technician Session” section on page 83

Using Virtual Assist

• “Performing Virtual Assist Technician Tasks” section on page 84

• “Using Virtual Assist from the Customer View” section on page 90

• “Using Virtual Assist in Unattended Mode” section on page 94

• “Enabling a System for Virtual Access” section on page 95

• “Using the Request Assistance Feature” section on page 97

Understanding Virtual Assist

Virtual Assist is fully supported on Windows platforms. Virtual Assist is certified to work on
Windows 7, Windows Vista and Windows XP. Limited functionality is supported on MAC OS
where customers can request for assistance via web-requests.

Note When a user requests service as a customer, Virtual Assist should not be run while

connected to the system via RDP for Windows 7 and Windows Vista platforms. V irtual Assist
runs as a service for proper access to the customer’s system, so correct permissions cannot
be set if it is run from an RDP connection.

There are two sides to a Virtual Assist session: the customer view and the technician view . The
customer is the person requesting assistance on their computer. The technician is the person
providing assistance. A Virtual Assist session consists of the following sequence of events:

1. The technician launches Virtual Assist from the SonicWALL SSL VPN Virtual Office.

2. The technician monitors the Assistance Queue for customers requesting assistance.

3. The customer requests assistance by one of these methods:

–

Logs into the SonicWALL SSL VPN Virtual Office and clicks on the Virtual Assist link.

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Using Virtual Assist

–

Receives an email invitation from the technician and clicks on the link to launch Virtual
Assist.

–

Navigate directly to the URL of the Virtual Assist home page that is provided by the
technician.

4. The Virtual Assist application installs and runs on the customer’s system.

5. The customer appears in the Virtual Assist Assistance Queue.

6. The technician clicks on the customers name and launches a Virtual Assist session.

7. The technician’s Virtual Assist window now displays the customers entire display. The

technician has complete control of the customer computer’s mouse and keyboard. The
customer sees all of the actions that the technician performs.

8. If at anytime the customer wants to end the session, they can take control and click on an

End Virtual Assist button in the bottom right corner of the screen.

9. When the session ends, the customer resumes sole control of the computer.

Installing and Launching Virtual Assist

To install and launch a Virtual Assist session, perform the following steps.

Step 1 Log in to the SonicWALL SSL-VPN security appliance Virtual Office. If you are already logged

in to the SonicWALL SSL VPN customer interface, click on the Virtual Office button.

Step 2 Click on the Virtual Assist button.

Step 3 The first time you launch Virtual Assist, you will be prompted to install the Virtual Assist plugin

and client.

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Using Virtual Assist

Step 4 Click on the Allow button. A plugin installation window displays. Click Inst all Now. The Virtual

Assist plugin and client installs. You may be prompted to restart your browser.

Step 5 You can now launch Virtual Assist either from the Virtual Office window or from a shortcut that

is added your Programs list under Window’s start button.

Configuring Virtual Assist Settings

The Virtual Assist Settings window can be accessed either by clicking the Settings button in
the top left corner of the application window or by right-clicking on the Virtual Assist icon in the
taskbar and selecting Settings.

The Virtual Assist Settings window has three panes:

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• Proxy Settings - Allows users to configure a Proxy server to access the SSL-VPN

appliance. There are three options for configuring proxy settings.

–

Automatically detect settings - To use this setting, the proxy server must support

Web Proxy Auto Discovery Protocol (WPAD)), which can push the proxy settings script
to the client automatically.

–

Use automatic configuration script - If you know the location of the proxy settings

script, select this option and enter the URL of the scrip in the Address field.

–

Use proxy server - Select this option to enter the Address and Port of the proxy

server. Optionally, you can enter an IP address or domain in the BypassProxy field to
allow direct connections to those addresses that bypass the proxy server. If required,
enter a User name and Password for the proxy server. If the proxy server requires a
username and password, but you do not specify them in the Properties window, a
NetExtender pop-up window will prompt you to enter them when you first connect.

–

Optionally , you can click the Internet Explorer proxy settings button to open Internet
Explorer’s proxy settings page.

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• Connection Profiles - Displays all of the Virtual Assist connection profiles that have been

used on this computer. To remove a profile, select it and click the Remove button.

• Connection Settings - Allows users to customize how they are identified in Virtual Assist

and the default settings of Virtual Assist customer sessions.

–

Display Name - The name that will be displayed in the user queue. By default, the

users SSL VPN username is displayed.

–

Additional Information - Optional field to provide additional information.

–

Auto View Only - Specifies that Virtual Assist sessions will initially l aunch in View-Only

mode instead of Trusted mode, which is the default.

–

Active Mode - Specifies that Vi rtual Assist sessions will initially launch in Active mode

instead of Trusted mode, which is the default.

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Selecting a Virtual Assist Mode

When you first launch Virtual Assist, by default it will be in customer mode. To change the mode,
perform the following steps.

Step 1 Click Change Mode to select one of four possible modes.

Step 2 Select one of the following four Virtual Assist modes:

• Customer - Select this mode to request support. For information on customer mode, see

the “Using Virtual Assist from the Customer View” section on page 90.

• Unattended - Select this mode to receive support help while you are away from your

computer. You will be prompted to enter a password, which the technician can then enter
and assume control of your system without further confirmation from you. For information
on unattended mode, see the “Using Virtual Assist in Unattended Mode” section on

page 94.

• Technician - Select this mode to service customers by remotely controlling their systems.

For information on technician mode, see the “Launching a Virtual Assist Technician

Session” section on page 83.

• Virtual Access - Select this mode to make your computer remotely accessible at all times

from the SSL VPN appliance. For information on Virtual Access mode, see the “Enabling a

System for Virtual Access” section on page 95.

Step 3 Click Change Mode again to login with the selected mode.

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Launching a Virtual Assist Technician Session

To launch a Virtual Assist technician session to remotely assist customers, perform the
following steps.

Step 1 Launch Virtual Assist and select the Technician Mode.

Step 2 In the Server pulldown menu, select the IP address or domain name of the SonicWALL SSL-

VPN appliance.

Step 3 Enter the Username and Password for the technician account on the appliance.
Step 4 Click Login.The Select Domain window displays.

Using Virtual Assist

Step 5 Select the Domain that the username is configured for and click OK.

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Step 6 The Virtual Assist standalone application launches.

The technician is now ready to assist customers.

Performing Virtual Assist Technician Tasks

To get started, the technician logs into the SonicWALL SSL-VPN appliance and launches the
Virtual Assist application.

Note Each technician can only assist one customer at a time.

By default, the Virtual Assist window launches with the Virtual Assist too lbar at the to p and the
rest of the window dedicated to the customer’s screen.To display the most common panes,
either click Expand or click View > Classic Layout. This will display the following panes:

• Email Invite

• Logging

• Chat

• Service

Once the technician has launched the Virtual Assist application, the technician can assist
customers by performing the following tasks:

• “Inviting Customers by Email” on page 85

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• “Assisting Customers” on page 85

• “Using the Virtual Assist Taskbar and Tab Controls” on page 87

• “Using the Virtual Assist File Transfer” on page 89

• “Changing the Virtual Assist Level of Control” on page 94

• “Ending a Virtual Assist Session” on page 94

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Inviting Customers by Email

Step 1 To invite a customer to Virtual Assist, use the email invitation form on the left of the Virtual

Assist window. If it is not displayed, click the Invite button in the toolbar.

Note Customers who launch Virtual Assist from an email invitation can only be assisted by the

technician who sent the invitation. Customers who manually launch Virtual Assist can be
assisted by any technician.

Step 2 Enter the customer’s email address in the Customer E-mail field.
Step 3 Optionally, enter Technician E-mail to use a different return email address than the default

technician email. Some mail servers require that an email address be entered, and that it be on
a valid domain.

Step 4 Optionally, enter an Additional Message to the customer.
Step 5 Click Invite. The customer will receive an email with an HTML link to launch Virtual Assist.

Customers requesting assistance will appear in the Assistance Queue, and the duration of time
they have been waiting will be displayed.

Using Virtual Assist

Assisting Customers

A pop-up window in the bottom right task bar alerts the technician when a customer is in the
assistance queue. The customer queue is also displayed in the Service window.

Step 1 Double-click on a customer’s user name to begin assisting the customer.

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Step 2 The customer’s entire desktop is displayed in the bottom right window of the Virtual Assist

application.

The technician now has complete control of the customer’s keyboard and mouse. The customer
can see all of the actions that the technician performs.

During a Virtual Assist session, the customer is not locked out of their computer. Both the
technician and customer can control the computer, although this may cause confusion and
consternation if they both attempt “to drive” at the same time.

The customer has a small tool bar in the bottom right of their screen, with three options.

The customer has the following options during a Virtual Assist session:

• Trusted/Active - Toggles to the View Only mode, where the technician can view the

customer’s computer but cannot control the computer.

• Chat - Initiates a chat window with the technician.

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• End Virtual Assist - Terminates the session.

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Using the Virtual Assist Taskbar and Tab Controls

The Technician’s view of Virtual Assist includes a Taskbar with a number of options.

• Invite - Displays the Email Invite pane.

• Chat - Displays the chat window to communicate with the customer.

• Service - Displays the service queue of customers awaiting service.

• Logging - Displays the log window.

• Viewer - Displays or hide the entire Virtual Assist window.

• Options - Displays Connection Profile and Connection Settings options.

• Expand - Displays the Email Invite, Service, Logging, and Chat panes.

• About - Displays the version information for the Virtual Assist client.

Note Clicking the _ button in the bottom right corner of the Taskbar will minimize the view so only

the titles of the buttons are displayed, and not the icons. Clicking the x button in the top right
of the corner will close Virtual Assist.

Using Virtual Assist

You can also display additional shortcuts and controls by selecting View > Tab Controls for
Current Customer.

The following options appear at the top of the Virtual Assist window.

• Full Screen - Expands the Virtual Assist window to the technicans entire monitor.

• Auto Scaling - Fits the customer’s screen to the Virtual Assist window.

• Zoom - Customizes the zoom of the customer’s screen.

• True Size - Zooms to the actual size of the customer ’s monitor resolution.

• Refresh - Refreshes the customer’s screen.

• File Transfer - Opens the File Transfer utility. See the “Using the Virtual Assist File

Transfer” on page 89 for more information.

• Chat - Opens a chat window with the customer.

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• System Info -Displays detailed information about the customer’s computer.

• Reboot Customer - Reboot the customer’s computer. Unless you have Requested full

control, the customer will be warned about and given the opportunity to deny the reboot.
You can select either a basic reboot or to reboot into Safe Mode.

• Active Screens - Allows the technician to switch to a second monitor if the customer’s

computer has more than one monitor configured, or display all monitors.

• Request Full Control - Technicians can request full control of a customer’s desktop,

allowing them to reboot the system, delete files, or over-write files on the customer ’s
computer without the customer being repeatedly prompted for permission. Select Request
Full Control under the Commands menu to issue a request that will appear on the
customer’s desktop.

Using Additional Virtual Assist Technician Commands

The Commands pulldown menu in the top left of the Virtual Assist window provides access to
several of the options described above along with the following additional options:

• Open Remote Task Manager Window - Opens the Task Manager on the customer’s

computer.

• Send Ctrl+Alt+Del - Enters Control-Alt-Delete on the customer’s computer.

• Open Remote Start Menu - Opens the Start menu on the customer’s computer.

• Send Alt+Tab to Remote - Enters Alt-Tab on the customer’s computer to toggle between

open windows.

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• Ctrl Key Down - Engages the Control key on the customer’s computer.

• Ctrl Key Up - Disengages the Control key on the customer’s computer.

• Alt Key Down - Engages the Alt key on the customer’s computer.

• Alt Key Up - Disengages the Alt key on the customer’s computer.

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Viewing Virtual Assist Session Log

The Virtual Assist Session Log window can be displayed by clicking the Logging button in the
Taskbar. The log displays a history of timestamped events for the session, such as opening
Chat or File Transfer, requesting Full Control, etc.

Using the Virtual Assist File Transfer

The File Transfer window is used to transfer files to and from the customer’s computer. The file
directory of the technician’s computer is shown on the lef t and the customer’s computer on the
right.

Using Virtual Assist

The File Transfer window functions in much the same manner as Windows Explorer or an FTP
program. Navigate the File Transfer window by double-clicking on folders and selecting files.
The File Transfer window includes the following controls:

• Desktop jumps to the desktop of the technician’s or customer’s computer.

• Up navigates up one directory on either the technician’s or customer’s computer.

• Download transfers the selected file or files from the technician’s computer to the

customer’s computer.

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• Upload transfers the selected file or files from the customer’s computer to the

technician’s computer.

• Delete deletes the selected file or files.

Note When deleting or over-writing files, the customer is warned and must give the technician

permission unless the technician has clicked the Request Full Control button and the
customer has confirmed.

• New folder creates a new folder in the selected directory.

• Rename renames the selected file or directory.

When a file is transferring, the transfer progress is displayed at the bottom of the File Transfer
window. Click the Exit button to cancel a transfer in progress.

Note File Transfer supports the transfer of single or multiple files. It does not currently support the

transfer of directories. T o select multiple files, hold down the Ctrl button while clicking on the
files.

Using Virtual Assist from the Customer View

Note SSL VPN release 3.5 and higher support Virtual Assist customer support for Mac systems.

The Mac version of Virtual Assist supports only the basic connect and control features (and
not advanced features such as chat and file transfer).

To launch a Virtual Assist customer session to request help on your computer, perform the
following steps:

Step 1 There are several methods for accessing Virtual Assist:

• Navigate to the URL of the Virtual Assist home page that is provided by your support

technician.

• If you received an email invitation, click on the link in the email or paste the URL into your

Web browser.

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• The login page of your Virtual Office may include a direct link to Virtual Assist as shown

below.

• Or you may need to login to the Virtual Office and click the Virtual Assist button.

Step 2 The first time you launch Virtual Assist, you will be prompted to install the Virtual Assist plugin

and client.

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Step 3 Click on the Allow button. A plugin installation window displays. Click Inst all Now. The Virtual

Step 4 You can now launch Virtual Assist either from the Virtual Office window or from a shortcut that

Assist plugin and client installs. You may be prompted to restart your browser.

is added your Programs list under Window’s start button.

Step 5 Enter the following information and click Login:

• Server - The IP address, IPv6 address, or hostname of the SonicWALL SSL-VPN

appliance. IPv6 addresses must be enclosed in brackets (the [ and ] symbols).

• Name - Enter your name.

• Portal (optional) - Enter the portal information, if desired.

• Issue Description - Optionally, you can enter a brief description of your problem.

• Uninstall on Exit - Enable this checkbox if you wish to uninstall the client upon exiting

Virtual Assist.

Step 6 Click Login.The Virtual Assist standalone application launches.

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Step 7 If you receive the following security alert, click Unblock to allow Virtual Assist traffic through

the Windows firewall.

Step 8 A pop-up window indicates that you are in the Virtual Assist queue. The technician will be

alerted that you are ready. Click Cancel to cancel the Virtual Assist request.

Step 9 When the technician initiates the session, the Virtual Assist toolbar appears in the bottom right

of your screen. The technician now has control of your computer.

Note During a Virtual Assist session, you are not completely locked out of your computer. Both

the technician and customer can control the computer, although this may cause confusion
and consternation if they both attempt to “drive” at the same time. You can resume control
when the technician is not actively typing or moving the mouse. And you can end the session
at any time by clicking the End Virtual Assist button in the bottom right corner.

Step 10 Click the Chat button or enter Alt-c to open an instant message style chat session with the

technician.

Step 11 The technician can also open a Chat window to communicate with you. To ch at, type text in the

Chat window and type Enter or click Send.

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Changing the Virtual Assist Level of Control

There are three levels of control that a customer can grant to the technician:

• View Only - The technician can view the customer’s computer but cannot control it.

T o switch to V iew Only mode, click the Stat us (Active) button. The Status switches to (V iew
Only).

• Active - The technician can control the customer’s computer, but the customer must give

permission for certain action—such as allowing the technician to reboot the system, delete
files, or over-write files on the customer’s computer without the customer being repeatedly
prompted for permission.

To switch from View Only mode to Active mode, click the Status (View Only) button.

• Trusted - The technician has complete control of the customer’s computer. To toggle

between Trusted mode and Active mode, enter Ctrl-Alt-T.

Note By default, Virtual Assist sessions are launched in Trusted mode. To modify this, click the

Settings button on the top left corner of the window, select the Connection Settings tab
and select either Auto View Only or Active Mode.

Ending a Virtual Assist Session

You can end the Virtual Assist session at anytime by clicking on the Exit Virtual Assist button
in the bottom right corner of the screen, or by entering Alt-q. This will end the technician’s
control of your computer.

Using Virtual Assist in Unattended Mode

Unattended Mode allows customers to set their computer to be accessible by a technician at a
later time when the customer will not be available to click to confirm their consent. To set your
computer for Virtual Assist Unattended Mode, perform the following tasks:

Step 1 Launch Virtual Assist.

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Step 2 Click Change Mode, select Unattended, and click Change Mode again.

Step 3 Select or enter the IP address or domain name of the SSL VPN server.
Step 4 Enter a Password and click Login. The Waiting window displays and shows the length of time

you have been in the queue.

Step 5 You need to provide the technician with the password you just defined. An easy way to do this

is to click Add Information and give the technician your password.

Enabling a System for Virtual Access

Using Virtual Assist

Virtual Access is similar to unattended mode in that
If Virtual Access has been enabled on the Virtual Assist tab on the Portals > Portals page of the

management interface, users should see a link on the Virtual Office portal to set-up a system
for Virtual Access. The following process allows Virtual Access to be set-up on a system.

Step 1 Login to the Virtual Office portal through the system you wish to set-up for Virtual Access and

click the Virtual Access link.

Step 2 A file should download with parameters to install the VASAC.exe file that will provide the

needed client for Virtual Access mode. Save and run the file.

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Note Running the file directly from this dialog box may not work on some systems. Save the file

Step 3 Fill in the necessary information in the provided fields to set-up the system in Virtual Access

to the system and then run the application.

mode and click OK.

• Server: This should be the name or IP address of the appliance the technician normally

accesses the Virtual Office from outside the management interface (Do not include
“https://”).

• Portal: The name of the portal the technician would normally login to.

• Computer Name: This is an identifier for the system to help differentiate between other

systems that may be waiting for support in the queue.

• Password: This is a password the technician must enter prior to accessing the system

through the support queue.

Step 4 After installation, the VASAC client should be left running in the desktop tray.

This system’s identifier name should now appear in the technician’s support queue displayed
on the Virtual Assist > Status page within the management interface.Upon double-clicking the
system listing, the technician will be prompted to provide the password established during
system set-up to gain Virtual Access to the system.

Ending Virtual Access Mode

Disconnecting from a Virtual Access session will place the system back in the support queue
for later access by the technician. From the personal system-side, the user/technician may
uninstall or terminate the application from the tray option icons.

An administrator can forcibly remove a system from the queue. If this occurs, the Virtual Access
system should no longer attempt to connect to the support queue and should display an error
message.

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Using the Request Assistance Feature

If the Display Request Help Button option has been enabled on the Virtual Assist tab on the
Portals > Portals page of the management interface, users will see the Request Assistance
button on the Virtual Office portal. By clicking this button on the port al, the user is placed in the
Virtual Assist support queue for assistance.

For information on using Virtual Assist from the customer perspective, see “Using Virtual Assist

from the Customer View” on page 90.

A technician who is currently assisting a user can also click this button to place the user back
on the queue. Someone else in a technician role can then service this user by viewing the
system and taking control of the user’s mouse and keyboard. This is useful if one technician
needs to hand the user off to another technician, because of differing areas of expertise or the
end of shift.

Using File Shares

Using File Shares

File shares provide remote users with a secure Java applet or HTML-based interface to
Microsoft File Shares using the CIFS (Common Internet File System) or SMB (Server Message
Block) protocols. Using a Web interface similar in style to Microsoft’s familiar Network
Neighborhood or My Network Places, File Shares allow users with appropriate permissions to
browse network shares, rename, delete, retrieve, and upload files, and to create bookmarks for
later recall.

The File Shares Applet mimics Windows Explorer navigation and provides functionality not
available in HTML-based File Shares, including the ability to overwrite existing files and upload
directories.

This section contains the following subsections:

• “Using the File Shares Applet” section on page 97

• “Using HTML-Based File Shares” section on page 111

Using the File Shares Applet

The File Shares Applet has a similar look and feel to the Windows Explorer tool, featuring drag­and-drop and multiple file selection capabilities. It also provides the user the ability to set up
bookmarks to quickly navigate through networks from the portal level. This feature saves time
lost moving through network and server paths. The File Shares Applet leverages Sun’s Java
platform browser plug-in to increase usability by mimicking the common Windows Explorer
interface. With the help of the HTTPS protocol, the applet securely transfers encrypted files and
information to and from the SSL-VPN appliance. The appliance communicates this data to the
individual machines on the remote network.

This section contains the following subsections:

• “User Prerequisites” section on page 98

• “Configuration Overview” section on page 98

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• “Configuration Examples” section on page 103

User Prerequisites

The SonicWALL SSL VPN File Shares Applet is a Java application that supports Java 1.3.1 and
newer, and the JRE Version 5.0 Update 10 or newer is recommended. To download the latest
Java and JRE versions, visit http://www.java.com. Internet Explorer 6.0, Firefox 1.5 or newer,
Opera 8 or newer , and Safari RSS ar e recommended W eb browsers of optimal performance of
the Java File Shares feature.

The administrator must enable the File Shares Applet for users to use it.
There must be a computer with open access for the SonicWALL SSL VPN File Shares Applet

to log into. The remote computer must have shared folders for files to be copied or moved.
Sharing policy must be set from within the remote computer’s own operating system.

Configuration Overview

The SSL VPN File Shares Applet is easy and intuitive to use. User should be aware of its
functions and limitations. Setting up bookmarks and the browser interface are covered in this
section, along with an overview of the browser and sample use cases.

This section contains the following subsections:

• “Setting up Bookmarks” section on page 98

• “Using the Java File Shares Applet” section on page 100

• “File Shares Applet Browser Overview” section on page 102

Setting up Bookmarks

Bookmarks can be set up for folders and for files. A file bookmark will not launch the Applet,
but instead will download and launch the file directly. Bookmarks must be enabled by the
administrator.

To set up bookmarks from the Virtual Office Portal, perform the following steps.

Step 1 Open a Web browser and log into the SSL VPN Virtual Office interface by typing the URL in the

Location or Address bar and press Enter. T ype in your user name in the User Name field and

your password in the Password field, then select the appropriate domain from the Domain pull­down. Click Login.

Step 2 Click the Show Edit Controls link in the middle of the portal page.

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Using File Shares

Step 3 Click the New Bookmark tab in the portal page.

Step 4 The Add Bookmark screen displays. Enter a friendly name for the bookmark in the Bookmark

Name field.

Step 5 Enter the IP address and file directory path to the File Share in the Name or IP Address field.

Note When using the Java applet, the Name or IP Address field must be to a file directory and

end with a / or \ character.

Step 6 In the Service pull down menu, select the File Shares (CIFS) option.
Step 7 Check the Use File Shares Java Applet box to enable the File Shares Applet for this

bookmark. Leaving this box unchecked means the portal will launch the original HTML browser
when the bookmark is selected.

Step 8 Optionally, select Automatically log in to log in to this file share using either your SSL VPN

credentials or by specifying custom credentials.

Step 9 Click Add.

Bookmark serve as useful shortcuts to quickly access different network locations. Bookmarks
can also be set up from the File Shares Browser, either by clicking the Bookmark button, or
using the bookmark option from the right-click menu.

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Using File Shares

Using the Java File Shares Applet

While loading the browser interface, warning messages might display. These messages will
look different for different browsers. For the purpose of these examples, Internet Explorer 6.0
was used.

Step 1 If you are not logged into the SSL VPN Virtual Office user interface, open a Web browser and

type the Virtual Office interface URL in the Location or Address bar and press Enter. Type in
your user name in the User Name field and your password in the Password field, then select
the appropriate domain from the Domain pull-down. Click Login.

Step 2 Launch File Shares Applet by clicking the File Shares button, or clicking on a link with the File

Shares Applet enabled. The File Shares Applet will launch in a new window , separate from the
Virtual Office portal.

Step 3 Depending on available browser and Java plug-in, a warning may display , click OK to continue.

Note To avoid this warning, upgrade browser to Internet Explorer 7.0 or newer , Firefox 3.0

or newer, Chrome 6.0 or newer, or Safari 5.0 or newer. Also updates to Java 5.0
Update 10 or newer are recommended.

Step 4 Depending on the networks configurations and browser, one or more security warnings may

display. Follow the instructions to accept the certificate for the server.

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