SonicWALL Product Lifecycle
SUPPORT SERVICES
COMMUNICATIONS OVERVIEW: SonicWALL is initiating the Last Time Buy (LTB) notification for the SonicWALL SRA
4200 Unrestricted SKUs. Last Time Buy is the first phase of the SonicWALL End of Life process outlined at the end of
this document.
The SonicWALL SRA 4200 represents the next generation of SSL VPN appliances from SonicWALL. The SRA 4200
was introduced in Q4 2009 and is intended for small and medium-sized businesses. The rea son for this Last Time Buy
Announcement is that the licensing of the SRA 4200 is transitioning from an unrestricted model recommended for a
maximum of 50 concurrent users, to a user based licensing model that can scale from as little as 10 users to as many
as 500 concurrent users. For these reasons, it is now time to transition to Last Time Buy status the unrestricted SRA
4200 licenses and transition to the user-based SRA 4200 licenses. All SRA 4200 customers who purchased the
unrestricted license can receive support as indicated in table 1 below.
SonicWALL Last Time Buy Announcement for the SonicWALL SRA 4200
Unrestricted User SKUs
All official Product Lifecycle notifications and phase information is posted on the Support area of our Web site at
http://www.sonicwall.com/us/support/3003.html.
Products Affected
Products affected by this LTB announcement are listed below:
Table 1 End of Life Information
Regions
Products
Product SKUs
Last Time Buy Begins
Last Time Buy Ends
Active Retirement Mode Begins
Last SonicWALL Appliance Firmware
Upgrade
Last Support Renewal (3 Yr)
Last Support Renewal (2 Yr)
Last Support Renewal (1 Yr)
End of Support (All Levels)
Table 2 Affected Product SKUs
Product Description SKU Replacement SKU Description Replacement SKU
SonicWALL SRA 4200 01-SSC-5980
SonicWALL SRA 4200 NFR 01-SSC-5983 SonicWALL SRA 4200 NFR 01-SSC-6058
*Please note that the SRA 4200 user license can be upgraded with additional user licenses to support up to 500
users.
Worldwide
SSL-VPN 4200
01-SSC-5980
01-SSC-5983
April 1, 2010
April 30, 2010
May 1, 2010
(2) Major Firmware Upgrades or 18 monthswhichever comes first. Customers can still apply
maintenance releases up to the End of Support
date for supported firmware versions
May 1, 2010
May 1, 2011
May 1, 2012
May 1, 2013
SonicWALL SRA 4200 Base
Appliance with 25 user license*
01-SSC-5998
Secure Upgrade Program Last Time Buy
Table 3 Affected Support SKUs
The “Last Day to Order” date indicates the date when the SKU can no longer be ordered for the SRA 4200 with the
unrestricted SKUs.
SSL-VPN 4200 Support SKU Description SKU Last Day to Order
SonicWALL Dynamic Support 24X7 For SRA 4200 01-SSC-5980 ONLY
(3 Years)
SonicWALL Dynamic Support 8X5 For SRA 4200 01-SSC-5980 ONLY (3
Years)
SonicWALL Software and Firmware Updates For SRA 4200 01-SSC-5980
ONLY (3 Years)
SonicWALL Dynamic Support 24X7 For SRA 4200 01-SSC-5980 ONLY
(2 Years)
SonicWALL Dynamic Support 8X5 For SRA 4200 01-SSC-5980 ONLY (2
Years)
SonicWALL Software and Firmware Updates For SRA 4200 01-SSC-5980
ONLY (2 Years)
SonicWALL Dynamic Support 24X7 For SRA 4200 01-SSC-5980 ONLY
(1 Year)
SonicWALL Dynamic Support 8X5 For SRA 4200 01-SSC-5980 ONLY (1
Year)
SonicWALL Software and Firmware Updates For SRA 4200 01-SSC-5980
ONLY (1 Year))
Last Time Buy
Last Time Buy (LTB) is advanced notification to SonicWALL customers and partners that SonicWALL intends to start
the end of life process. The duration of this phase is variable and depends on numerous factors including material
availability, SonicWALL and channel inventory and end user demand. Last Time Buy is informational only; products in
this phase are active.
Active Retirement Mode
Active Retirement Mode (ARM) is a statement by the company that it is no longer actively manufacturing or selling the
product. Products in ARM are removed from all price lists and marketing collateral. The duration of this phase i s
typically two years.
Limited Retirement Mode
Limited Retirement Mode (LRM) is a statement by the company that it will no longer develop or release driver updates
or bug fixes for these products. Depending on inventory, technical capability, customer demand and gross margin,
SonicWALL will continue to offer support agreements on products in LRM. LRM is a discretionary phase in the product
lifecycle process.
End of Support
End of Support (EOS) is a statement that the company no longer offers support for the product, and all remaining
unique inventory or materials will be removed.
01-SSC-5986 May 1, 2010
01-SSC-5989 May 1, 2010
01-SSC-5992 May 1, 2010
01-SSC-5985 May 1, 2011
01-SSC-5988 May 1, 2011
01-SSC-5991 May 1, 2011
01-SSC-5984 May 1, 2012
01-SSC-5987 May 1, 2012
01-SSC-5990 May 1, 2012