SonicWALL Product Lifecycle Announcement
SUPPORT SERVICES
SonicWALL is initiating the Last Time Buy (LTB) notification for the SonicWALL Aventail EX-750 SSL VPN. Last Time
Buy is the first phase of the SonicWALL End of Life process outlined at the end of this document.
The SonicWALL Aventail EX-750 represents the legacy SSL VPN appliance introduced by Aventail in Q3 2004 and has
since been replaced by the SonicWALL Aventail SRA EX6000 appliance. The SRA EX6000 was introduced by
SonicWALL in the Q4 2008 timeframe. The EX-750 has been in release for over 5.5 years and is no longer actively
marketed as a new appliance; it is now time to initiate the Last Time Buy phase. All EX-750 customers can receive
support as indicated in table 1 below.
All official End of Life notifications and phase information is posted on the Support area of our Web site at
http://www.sonicwall.com/us/support/3003.html
Products Affected
Products affected by this LTB announcement are listed below:
Table 1 End of Life Information
Regions
Products
Product SKUs
Last Time Buy Begins
Last Time Buy Ends
Active Retirement Mode Begins
Last SonicWALL Aventail Appliance
Firmware Upgrade
Last Support Renewal (3YR)
Last Support Renewal (2YR)
Last Support Renewal (1YR)
End of Support (All Levels)
Table 2 Affected Product SKUs
Aventail EX-750 Description EX-750 SKU Replacement SKU Description Replacement SKU
SonicWALL SRA EX-750 Base Appliance
with Administration Test License
SonicWALL Last Time Buy Announcement for the SonicWALL Aventail EX-750
.
Worldwide
SonicWALL Aventail EX-750
01-SSC-9609
April 1, 2010
May 31, 2010
June 1, 2010
2 Firmware Upgrades or 18 months, whichever
comes first. Customers can still apply
maintenance releases up to the End of Support
date for supported firmware versions.
June 1, 2010
June 1, 2011
June 1, 2012
June 1, 2013
01-SSC-9609
SonicWALL SRA EX6000 Base Appliance
with Administration Test License
01-SSC-9601
General
Table 3 Affected Support SKUs
Note that the following support SKUs are for the SonicWALL Aventail EX-750. The “Last Day to Order” indicates
the date when the SKU can no longer be ordered for the appliance.
Aventail EX-750 Description EX-750 SKU Last Day to Order
SonicWALL E-Class Support 24x7 for SRA EX-750 50 User 3 Years
SonicWALL E-Class Support 24x7 for SRA EX-750 25 User 3 Years
SonicWALL E-Class Support 24x7 for SRA EX-750 10 User 3 Years
SonicWALL E-Class Support 24x7 for SRA EX-750 50 User 2 Years
SonicWALL E-Class Support 24x7 for SRA EX-750 25 User 2 Years
SonicWALL E-Class Support 24x7 for SRA EX-750 10 User 2 Years
SonicWALL E-Class Support 24x7 for SRA EX-750 50 User 1 Year
SonicWALL E-Class Support 24x7 for SRA EX-750 25 User 1 Year
SonicWALL E-Class Support 24x7 for SRA EX-750 10 User 1 Year
Last Time Buy
Last Time Buy (LTB) is advanced notification to SonicWALL distributors that SonicWALL intends to start the end of life
process. The duration of this phase is variable and depends on numerous factors including material availa bility,
SonicWALL and channel inventory and end user demand. Last Time Buy is informational only; products in this phase
are active.
Active Retirement Mode
Active Retirement Mode (ARM) is a statement by the company that it is no longer actively manufacturing or selling the
product. Products in ARM are removed from all price lists and marketing collateral. The duration of this phase i s
typically two years.
Limited Retirement Mode
Limited Retirement Mode (LRM) is a statement by the company that it will no longer develop or release driver updates
or bug fixes for these products. Depending on inventory, technical capability, customer demand and gross margin,
SonicWALL will continue to offer support agreements on products in LRM. LRM is a discretionary phase in the product
lifecycle process.
End of Support
End of Support (EOS) is a statement that the company no longer offers support for the product, and all remaining
unique inventory or materials will be removed.
01-SSC-8409 June 1, 2010
01-SSC-8408 June 1, 2010
01-SSC-8407 June 1, 2010
01-SSC-8406 June 1, 2011
01-SSC-8405 June 1, 2011
01-SSC-8404 June 1, 2011
01-SSC-8403 June 1, 2012
01-SSC-8402 June 1, 2012
01-SSC-8401 June 1, 2012