Socket Mobile P300, P500, E500, P500x, E300 User Manual
Socket® Wi-Fi® Products
For Windows Mobile
• Hardware: Go Wi-Fi!™
Versions E300, E500, P300, P300x, P500, and P500x
• Software: Wi-Fi Companion
User’s Guide
5/2007 Document # 6410-00170 N
Copyright Notice
Copyright © 2007 Socket Communications, Inc. dba Socket Mobile, Inc.
All rights reserved.
Socket, the Socket logo and Battery Friendly are registered trademarks of
Socket Communications, Inc. dba Socket Mobile, Inc. Wi-Fi Companion
and Go Wi-Fi! are trademarks of Socket Communications, Inc. dba Socket
Mobile, Inc. Wi-Fi is a registered trademark of the Wi-Fi Alliance. All
other brand and product names are trademarks of their respective holders.
Reproduction of the contents of this manual without the permission of
Socket Mobile is expressly prohibited. Please be aware that the products
described in this manual may change without notice.
Feel free to contact SOCKET MOBILE at:
Socket Mobile, Inc.
39700 Eureka Drive
Newark, CA 94560
USA
Other than the above, Socket Mobile can assume no responsibility for
anything resulting from the application of information contained in this
manual.
Socket Mobile requests that you refrain from any applications of Go Wi-Fi!
or Wi-Fi Companion that are not described in this manual. Please refrain
from disassembling the card. Disassembly of this device will void the
product warranty.
You can track new product releases, software updates and technical
bulletins by visiting the Socket website at: www.socketmobile.com.
2
Table of Contents
Copyright Notice 2
1 | Introduction 4
2 | Software Installation 7
3 | Open or WEP-Enabled Networks 9
STEP 1: Prepare Wi-Fi Hardware 10
STEP 2: Start Wi-Fi Companion 12
STEP 3: Find and Connect to a WLAN 13
STEP 4: Connect Automatically to Your Network 16
4 | WPA or 802.1x Networks 18
STEP 1: Prepare Network Information 19
STEP 2: Install Authentication Certificate(s) 20
STEP 3: Prepare Wi-Fi Hardware 22
STEP 4: Start Wi-Fi Companion 24
STEP 5: Find a WLAN and Create a Profile 25
5 | Wi-Fi Companion 31
Turn Wireless Radio On/Off 32
View IP Addresses 33
Find Networks 34
Enable Power Save 36
Install Personal Certificate for EAP-TLS 37
Manage Certificates 38
Ping 39
Trace Route 41
View Rates, Graphs, Tables 43
View Help Files 46
Appendix A Specifications 47
Appendix B Safety and Usage Tips 55
Appendix C Network Information 57
Appendix D Troubleshooting 59
Appendix E Technical Support 60
Limited Warranty 61
Limited Software Warranty 62
Disclaimer 63
Regulatory Compliance for Go Wi-Fi! 64
3
1 | Introduction
Socket Wi-Fi products for Windows Mobile are the perfect tools to connect
to enterprise and public Wi-Fi systems, so you can access email, the
Internet, and corporate servers from your favorite Pocket PC.
Socket Go Wi-Fi!
Available in both Secure Digital (SD) and CompactFlash
(CF) form factors, Socket Go Wi-Fi! wireless LAN cards
use Direct Sequence Spread Spectrum (DSSS) technology
to provide a high-capacity network and are Wi-Fi Certified
to interoperate with other Wi-Fi products. The E300 and
E500 conform to IEEE 802.11b specifications with data
rates up to 11 Mbps. The P300, P300x, P500 and P500x
comply with IEEE 802.11b/g with data rates up to 54
Mbps.
The Battery Friendly® Go Wi-Fi! cards were designed to use
minimal power, so you can use them longer without having
to stop and recharge your Pocket PC.
The cards work with these types of WLAN security:
• Open systems
• 40/64-bit or 128-bit WEP encryption
• 802.1x with EAP-TLS or PEAP
• WPA and WPA-PSK
Socket Go Wi-Fi! P300 and P500 also support AES and WPA-2
Enterprise. Odyssey Client from Juniper Networks is required. For more
information, please visit:
www.juniper.net/customers/support/products/oac.jsp
Socket Wi-Fi Companion
Socket Wi-Fi Companion is an intuitive and graphical
utility for either the SoMo 650 handheld computer or a
Windows Mobile-base device enhanced with a Go WiFi! card. The software enables you to find WLANs in
range, view their properties in detail, and connect
whenever your favorite networks are available. You
can even manage power settings to maximize battery
life. Plus, diagnostic tools and connection statistics are
provided for advanced users.
(Windows Mobile 2003SE and 5.0 only)
4
System Requirements
Note: For information about support for MontaVista Linux and Real-Time
Operating Systems (RTOS), please contact the Socket OEM Group at
www.socketmobile.com/contact
Minimum device requirements for Go Wi-Fi! E300, P300 or P300x
(SD cards):
• Windows Mobile 2003, 2003SE or 5.0
• Available SDIO slot
• For Windows Mobile 2003/2003SE, SDIO Now! software from
BSQUARE is required in ROM
• Software installation requires a host computer with either Windows
Vista or ActiveSync 4.0 or greater. Alternatively, advanced users can
install a CAB file.
Minimum device requirements for Go Wi-Fi! E500, P500 or P500x
(CF cards):
• Windows Mobile 2003, 2003SE or 5.0
• Available CF or PC Card slot (PC Card adapter required for PC slot)
• Software installation requires a host computer with either Windows
Vista or ActiveSync 4.0 or greater. Alternatively, advanced users can
install a CAB file.
• The Go Wi-Fi! E500 only connects to access points or radios that use
long preamble. Every 802.11b/g access point supports long preamble,
and most are configured this way by default.
Product Registration
Socket recommends that all customers register their Socket products.
Registered users receive the following benefits:
• Priority for technical support
• Special offers for future products and product upgrades
• The latest new product information
Register online at: www.socketmobile.com/support/support/new.
Software updates:
www.socketmobile.com/support/downloads
CHAPTER 1: INTRODUCTION 5
Go Wi-Fi! Status Indicator LEDs
E300/P300 Link LED
LED LED Behavior Meaning
Off Radio disabled/cannot transmit.
Link
Slow flash Radio on, not connected.
On Connected
E500 LEDs
LED LED Behavior Meaning
Off Radio disabled/cannot transmit.
Power
Green
Flashing Radio on, using Power Save Mode
On
Radio on, not using Power Save
Mode
Off Radio disabled/cannot transmit.
Activity
Amber
Slow flash Radio on, no data traffic.
Rapid flash
Connected. Faster flash denotes
greater network activity.
P500 LEDs:
LED LED Behavior Meaning
Power
Green
Activity
Blue
Off Power off.
On Power on.
Off Not connected.
Flashing Transmitting/receiving data.
On Connected.
6
2 | Software Installation
Follow these instructions to install the software into your Windows Mobilebased device.
If you are using the SoMo 650, software installation is not required because
Wi-Fi Companion is pre-loaded on the device.
ADVANCED USERS: For CAB file installation instructions, please refer to
the README file in the installation CD.
1. If your device already has an older version of Socket WLAN software,
you must completely remove it before you install the new software.
Remove both the utility and the card drivers.
• Make sure the WLAN card is not in the Pocket PC.
• Tap Start | Settings | System tab | Remove Programs.
• Select the WLAN card drivers and tap Remove.
• Repeat to remove the WLAN utiity.
• Soft reset the Pocket PC by pressing the reset button.
2. Use a serial/USB connection cable or cradle to make an active connection
between your device and a host PC.
• If your host computer is running Windows Vista, use the Windows
Mobile Device Manager.
• If your host computer is running Windows 2000/XP, ActiveSync
3. Insert the installation CD into your host PC. Use My Computer or
4.0 or greater is required.
Windows Explorer to access your CD-ROM drive.
Alternatively, if you downloaded the software from Socket’s website,
extract and save the contents to your computer. Remember where you
save the software.
CHAPTER 2: SOFTWARE INSTALLATION 7
4. If you plan to use Socket Go Wi-Fi!
, you must install the card drivers
first, then install Wi-Fi Companion. In the CD contents, click on the
correct DriverSetup.exe file for your version of Socket Go Wi-Fi!
5. The InstallShield Wizard will begin. Follow the wizard to install the
software.
6. If you plan to use Socket Go Wi-Fi!
, after installing the card drivers,
install Wi-Fi Companion. Return to the CD contents and click on
WIFISoftwareSetup.exe. Follow the wizard to install the software.
7. After software installation, disconnect the Pocket PC from the host PC.
8. Soft reset the Pocket PC by pressing the reset button.
8
3 | Open or WEP-Enabled Networks
This section covers how to use Wi-Fi Companion to find, configure and
connect your Pocket PC to a WLAN running an open system or WEP
encryption. Before you begin the instructions in this chapter, make sure you
have installed the software, as described in Chapter 2.
For help using the software, tap
Start | Help.
Connection Summary
STEP 1: Prepare Wi-Fi Hardware.
STEP 2: Start Wi-Fi Companion.
STEP 3: Find a WLAN and create a profile.
STEP 4: Connect automatically to your network.
CHAPTER 3: OPEN OR WEP-ENABLED NETWORKS 9
STEP 1: Prepare Wi-Fi Hardware
SoMo 650
Turn on the Wi-Fi radio built into the SoMo 650.
1. Press the button on the right side of the SoMo 650. By default, it is
programmed to launch the Radio Manager. Alternatively, you can tap on
the Wi-Fi icon in the Today screen.
2. In the Radio Manager, enable Wi-Fi. The Wi-Fi button should have a
red “x” to indicate that Wi-Fi is disabled. Tap on the Wi-Fi button.
3. The “x” will vanish to indicate that Wi-Fi has been enabled, and the W i-
Fi LED will turn green.
10
Go Wi-Fi!
Insert the card into the card slot of your device. Make sure the card is
positioned correctly in the slot. In most cases, it should be right-side up. Do
not use excessive force, or damage may occur.
Note: To remove an SD card, press it into the slot. A spring will push the
card out. Do not remove the card by simply pulling, or damage may occur.
CHAPTER 3: OPEN OR WEP-ENABLED NETWORKS 11
STEP 2: Start Wi-Fi Companion
1. After you insert the WLAN card or turn on the
WLAN radio of your Pocket PC, Wi-Fi
Companion will automatically launch, indicated
by the Socket status icon at the top of the screen.
Tap on the icon. The icon varies depending on
your connection status.
Socket status icon,
search mode.
Windows Mobile 5.0
: You can also tap Notification
at the bottom of the Today screen to access the
main screen of Wi-Fi Companion.
Alternatively, you can manually start the
program by tapping:
Start | Programs | Wi-Fi Companion.
2. The main screen o f Wi-Fi Companion will
appear.
12
STEP 3: Find and Connect to a WLAN
1. In the main screen of Wi-Fi Companion, tap on the large tower icon, or
tap Tools | Wi-Fi Finder.
2. Wi-Fi Finder will list WLANs detected in range. Tap on any WLAN in
the list to view additional properties.
If desired, tap on the Type or Sort by drop-down menus to change how
the list is displayed. By default, All types are displayed, sorted by Name.
If your WLAN is not listed, tap Refresh.
Tap to filter the
list by type.
Current
connection.
Tap on any listing to
expand details.
Tap and hold stylus
on any listing to
manage profiles
and/or connect.
Signal strength of strongest
AP/ad hoc radio
WEP encryption, WPA (PSK),
WPA (TKIP) or 802.1x
No encryption
Channel number
Profile saved
802.11b, 802.11g
3. If Wi-Fi Finder cannot find your WLAN because its SSID is hidden, tap
New at the bottom of the screen to create a new profile for your network.
4. If your WLAN has a profile (indicated by a folder icon), Wi-Fi
Companion may have already connected to it, indicated by a
tower icon with a green burst on top.
Tap to sort the list.
Tap on the MAC
address line to view
AP Details.
CHAPTER 3: OPEN OR WEP-ENABLED NETWORKS 13
To connect to a WLAN with a profile, tap and
hold your stylus on the WLAN in the list. In
the pop-up menu, tap Connect.
5. If your WLAN does not
have a profile (no folder
icon), tap and hold your stylus on the WLAN in
the list, then tap Get connected to create a profile
for the selected SSID.
Creating a WLAN Profile
After you tap New or Get connected in Wi-Fi Finder, you will be directed to
Wireless Zero Config (WZC), the wireless connection editor built into Windows
Mobile, to create a WLAN profile. For help with WZC, please refer to your
Pocket PC manual. Consult with your network administrator to determine the
settings needed to connect to your network.
1. In the Configure Wireless Network screen,
enter the Network name (SSID) if it isn’t
already provided. The SSID is case-sensitive.
Connects to:
Select either The Internet or Work.
Note: In most cases, you should select
The Internet. For a VPN/proxy server, refer to
your Pocket PC manual for instructions.
2. Follow the appropriate instructions for your type of
network to enter the necessary security settings.
Open Networks
Depending on your Pocket PC version, your device
may show two or three tabs at the bottom of the
screen. If your device shows three tabs, enter the
following settings:
¾ Network Key tab:
Authentication: Select Open.
Data Encryption: Select Disabled.
¾ 802.1x tab:
Do not enter any settings. Tap ok.
14
If your device shows two tabs, enter the following
settings:
¾ Authentication tab:
Uncheck all boxes. Tap ok.
WEP-Enabled Networks
Make sure your WEP key has the correct length. For 40/64-bit WEP, the key
length is 10 hexadecimal or 5 ASCII characters. For 128-bit WEP, the key
length is 26 hexadecimal or 13 ASCII characters.
Depending on your Pocket PC version, your device may show two or three tabs
at the bottom of the screen. If your device shows three tabs, enter the following
settings:
¾ Network Key tab
• Authentication: Select Open.
• Data Encryption: Select WEP.
T
• he Key is provided for me automatically:
Uncheck. Enter the Network key and Key index.
Use the correct key length.
¾ 802.1x tab
Uncheck Use IEEE 802.1x network access control
and tap ok.
CHAPTER 3: OPEN OR WEP-ENABLED NETWORKS 15
If your device shows two tabs, enter the following settings:
¾ Authentication tab
• Data encryption: Check.
• Network Authentication: Check if your network is
set up for this. In most cases, you should uncheck.
• The key is provided to me automatically: Uncheck.
Enter the Network key and Key index. Use the
correct key length.
• Enable network access using IEEE 802.1X:
Uncheck. Tap ok.
STEP 4: Connect Automatically to Your Network
1. After you enter the settings and tap ok, your device will automatically
try to connect. You may see the Socket status icon at the top of your
screen change from “networks available” to “networks out of range but
configured.”
2. When your Pocket PC has connected, the following will occur:
• The Socket status icon will change to 1-5 bars.
• The “x” will vanish from the connection icon.
• In Wi-Fi Finder, the WLAN will appear first in the list, showing a
signal tower with a green burst on top.
Note: After you save a profile for a WLAN, Wi-Fi Companion will
automatically try to connect to it whenever you insert the WLAN card or
turn on the WLAN radio built into your Pocket PC.
3. Tap ok to return to the main screen.
Socket Status Icons
Associated or Connected. Number of
bars indicates signal strength.
Networks available.
Searching for networks.
Networks out of range
but configured.
16
Main Screen of Wi-Fi Companion
The screen content varies depending on your connection status.
Socket status icon. Tap to access
this screen from outside the utility.
Your device properties.
• Device name
• IP address
• Packets sent and
received
The icon always
appears regardless
of connection status.
Tap to view more
IP addresses. For
P300/P500, also tap to
turn the radio on/off
Encryption status.
Tap to access a
certificate
management utility
for WPA or 802.1x if
needed.
}
Access point/remote device properties.
• SSID
• Connection duration
• Signal quality rating and percentage
• MAC address (also known as BSSID)
• Channel number (in black circle)
Tap for Wi-Fi Finder.
Internet ready.
Tap to access email,
the Internet, ping or
trace route. Icon
appears only when
Internet access is
ready.
Data rate. Tap to
view signal
strength and data
rate distribution.
CHAPTER 3: OPEN OR WEP-ENABLED NETWORKS 17
4 | WPA or 802.1x Networks
This section covers how to use Socket Wi-Fi Companion to configure and
connect your Pocket PC to a WLAN running WPA or 802.1x with PEAP or
EAP-TLS authentication. Before you begin the instructions in this chapter,
be sure to install the software, as described in Chapter 2.
WPA is supported by Windows Mobile 5.0 and
2003 Second Edition devices as well as some
Windows Mobile 2003 (original version)
devices with an updated ROM from the device
manufacturer. If your device supports WPA,
WPA and WPA-PSK options will appear in the
“Configure Wireless Networks” screen.
For help using the software, tap Start | Help.
Connection Summary
STEP 1: Prepare network information.
STEP 2: Install authentication certificate(s).
STEP 3: Insert Go Wi-Fi! or turn on WLAN radio.
STEP 4: Find a WLAN and create a profile.
STEP 5: Connect automatically to your network.
18
STEP 1: Prepare Network Information
Verify Device and Network Compatibility
Some Pocket PCs can only connect to certain types of WPA and 802.1x
networks. Check with your Pocket PC manufacturer. Your Pocket PC may only
be able to connect to WPA and 802.1x networks that satisfy requirements such
as:
• Windows Internet Information Service (IIS)
• Windows Internet Authentication Service (IAS)
• Windows Certification Authority (CA) with automatic approval and correct
Pocket PC certificate format (via MS certificate template)
• Access point configured only for WPA or 802.1x (i.e., no multi-mode support
or static 128-bit WEP keys)
Prepare Security Settings
If the network is compatible, ask the administrator for the necessary security
settings:
Wireless network name, known as SSID (case sensitive)
Authentication type, user name, password, domain
Pre-Shared Key, key format (hex or ASCII)
Use of either DHCP or Static IP to assign IP addresses
Authentication permission restrictions (e.g., domain administrators only)
For a Network Information Form that you can send to your network
administrator, go to any of the following:
• Appendix C of this User’s Guide
• Docs folder on the CD
If your network only allows domain administrators to authenticate, ask
your network administrator to assign you this privilege.
Obtain Authentication Certificate(s)
Ask the network administrator for a copy of the root certificate from a Trusted
Root Authority (no intermediary authority) if required. Installation
instructions begin on the next page.
EAP-TLS only
network to install a personal certificate. Installation instructions begin
on the next page.
: You also need to set up a cabled connection to the
CHAPTER 4: WPA OR 802.1X 19
STEP 2: Install Authentication Certificate(s)
If your network uses PEAP authentication, you need to install only a root
certificate. If your network uses EAP-TLS authentication, you need to
install both a root and a personal certificate.
Install a Root Certificate
1. If you have not done so already, get a root (server) certificate from
your network administrator. The root certificate must come from a
Trusted Root Authority (not an intermediary authority).
2. If Socket Go Wi-Fi! is inserted into your Pocket PC, remove it.
3. Use a serial/USB cable or cradle and make an active connection
between your Pocket PC and host PC.
• If your host computer is running Windows Vista, use the Windows Mobile
Device Center.
• If your host computer is running Windows 2000/XP, ActiveSync 4.0 or
greater is required.
4. Use My Computer or Windows Explorer to access your Mobile Device
and copy the root certificate into your Pocket PC. Remember where
you save the certificate.
5. On your Pocket PC, use File Explorer to navigate to the file location.
Tap on the certificate.
6. A message will ask if you want to install the certificate. Tap Yes.
• If your network uses PEAP
, disconnect your Pocket PC from the host PC.
Soft reset the Pocket PC by pressing the reset button. Now you are ready
for Step 3, preparing the Wi-Fi hardware.
• If your network uses EAP-TLS, you also need to install a personal
(client) certificate.
20
Install a Personal Certificate
1. To install a personal certificate, start Wi-Fi Companion.
Tap Start | Programs | Wi-Fi Companion.
2. In the main screen of Wi-Fi Companion, tap on
the keys icon if present. Alternatively, you can
tap Tools | Certificates | Enroll.
3. Enter the User, Password, and Server provided by
your network administrator. In the User field,
enter your domain and user name in the format
shown, using a backslash (“\”) between the
domain and user name.
Note: In the Server field, enter either the name or
the IP address (using standard dot notation) of
the server running Certificate Services on your
network.
4. Tap Retrieve. After your Pocket PC retrieves a
personal certificate, tap ok.
5. Disconnect the Pocket PC from the host PC.
CHAPTER 4: WPA OR 802.1X 21
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