SMC Networks SMC3056EM User Manual

EZ Modem SMC3056EM External Data/Fax/Voice Modem

User Guide

1 Claymore Drive #08-05/06 Orchard Tower (Rear Blk) Singapore 22 9594 October 200 2 Phone:+65 62386556 Rev ision Number:R0 1

FCC Requirements

This equipment complies with Part 68 of the FCC Rules. On the bottom of this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. IF REQUESTED. THIS INFORMATION MUST BE GIVEN TO THE TELEPHONE COMPANY.

The REN is usef ul to de te rmine the quantity of devices you may connec t to your telephone line and still have these entire devices ring when your telephone number is called In most. But not all areas the sum of the REN’s of all devices connected to one line should not exceed five (5.0). T o be certa in of the num ber of device s you may c onnect to your line. As de termined by the REN. You should contact your local telephone company to determine the maximum REN of the area you are calling from. If your telephone equipment causes harm to the telephone network. The T e le phone Company may discontinue your service tempora lly. If possible, they will notify y ou in advance. But if the advanced notice is failed, you will be notified as soon as possible. You will be informed of your right to file a complaint with the FCC.

Your telephone company may change in its facilities, equipment, operations or procedures that could affect the proper functions of your equipment. If this occurs, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service.

If you experience trouble with this telephone equipment, please contact the following address and phone number for information on obtaining service or repairs. The Telephone Company may ask you to disc on ne ct this equipment from the network until th e pro blem is solved or until that the equipment is not detected malfunctioning. This equipment may not be used on coin service provided by the Telephone Company. Connection to party lines is subject to state Tariffs.

Federal Communications Commission Radio Frequency Interference Statement

Note: This equipment has been tested and found to comply with the limitation for a lass B digital device pursua nt to Part 15 of the FCC Rules. The se r e st ric t ions ar e de s igned to provide reasonable protection against harmful interference when the equipment is operated in a residential installa tion. T his e quipm e nt ge nera tes, us es, a nd ca n ra diate radi o f reque ncy ene rgy and if not installed and used in accordan ce with the instruction manu al may cause harmful interference to radio comm unications. How ever, there is no guara ntee that interf erence will not occur in a particular installation. If the equipment does cause harmful interference to radio or television reception, which can be determine by tuning the equipment o ff and on, the user is suggested to try to correct th e interference by one or more of the followin g measures:

-Reorient or relocate the receiving antenna.

-Increase the distance between the equipment and receiver.

-Connect the equi pment into an outl et on a circuit different from that to which t he receiver is connected. Con sult the dealer or an experienced radio TV tech nician for help.

Notices: (1) The changes or modifications not expressly approved by the party responsible for

compliance could void the user’s authority to operate the equipment.

(2) Shielded interface cables and AC power cord if any must be used in order to comply with

the emission limits.

Notices to Australian users:

The modem card must only be used in a data terminal equipment (DTE) e.g. computer, that has a screw down cover (lid). As unsafe voltages (TNV) exist on the modem card, disconnect the modem card from the telephone line while the cover (lid) of the DTE (computer) is removed.

Installation of the modem card in a DTE (computer) which does not require a tool to open the cover (lid) will render the permit void.

Disconnect the telephone line before opening the cover (lid) of the DTE (computer). Do not connect the customer equipment to the telephone line while the cover (lid) of the DTE (computer) is open.

Modems connected to the Australian telecommunications network must be marked in accordance with the Labelin g Notice. This mode m has been specifi cally configured to ensure compliance with the A CA Sta ndards. Do not a djust y our m odem or softwa re outs ide the value s indicated as below. To do so would result in your modem being operated in a non-compliant manner.

Modem Commands:

Command ATA - Do not use ATB B0 Do not set to B1 AT&G &G0 &G2 AT&P &P0 &P1 ATSn see table below S register s6 2 2 to 6

Call Attempts/Retries:

Applications software shall be configured so that no more than 3 attempts are made to establish a connection to a given number (Note: if the modem can detect service tones, up to 10 attempts can be made). If the call sequence is unsuccessful, there shall be a delay of at least 30 minutes before attempting to call the number again.

Failure to set the modem and any application software used with the modem, to the values shown as above will result in the modem being operated in a non-compliant manner. Consequently, this would be in violation of the Labeling Notice for this equipment, and the Telecommunications ACT 1997 prescribes penalties for the connection of non-compliant equipment.

ONLY CONNECT EQUIPMENT WITH A TELECOMMUNICATIONS

FOR SAFETY REASONS, ONLY CONNECT EQUIPMENT WITH A

TELECOMMUNICATIOS COMPLIANCE LABEL. THIS INCLUDE S

CUSTOMER EQUIPMENT PREVIOUSLY LABELLED

PERMITTED OR CERTIFIED.

Default Permissible Range

WARNIN G

MPLIANCE LABEL

WARNIN G

CONTENTS

Chapter 1 Introduction...........................................................................7

1.1 Introduction................................................................................................. 7

1.2 Features ....................................................................................................... 7

Chapter 2 The Appearance of EZ Modem External ..............................8

2.1 EZ Modem External Front Panel................................................................ 8

2.2 EZ Modem External Back Panel................................................................. 9

Chapter 3 Installing The EZ Modem ..................................................10

3.1 Checking Your Components...................................................................... 10

3.2 What Else You Need.................................................................................. 10

3.3 Connecting To The Telephone Line .......................................................... 10

3.4 Connecting To Your Telephone Set............................................................ 11

3.5 Verifying Your Connection........................................................................ 12

3.6 Connecting Microphone And Speaker....................................................... 13

Chapter 4 Software Installation...........................................................14

4.1 Windows 98............................................................................................... 14

4.2 Windows ME............................................................................................. 17

4.3 Windows NT ............................................................................................ 19

4.4 Windows 2000........................................................................................... 22

4.5 Windows XP.............................................................................................. 25

Chapter 5 Diagnostics..........................................................................27

5.1 Windows 98/ME........................................................................................ 27

5.2 Windows 2000........................................................................................... 29

5.3 Windows XP.............................................................................................. 31

Chapter 6 Uninstalling Procedures......................................................33

6.1 Windows 98/ME........................................................................................ 33

6.2 Windows NT ............................................................................................. 35

6.3 Windows 2000........................................................................................... 37

6.4 Windows XP.............................................................................................. 40

Chapter 7 Troubleshooting..................................................................43

SMC’s Limited Warranty

Limited Warranty Statement: SMC Networks, Inc. ("SMC") warrants its products to be free from defects in workmanship and materials, under normal use and service, for the applicable warranty term. All SMC products carry a standard 90-day limited warra nty from the da te of pur chase from SMC or its Authorize d Re se ller . SMC may, at its own discretion, repair or replace any pr oduct not operating as warranted with a similar or functionall equivalent product, during the applicable warranty term. SMC will endeavor to repair or replace any product returned under warranty within 30 days of receipt of the product.

The standard limited warranty can be upgraded to a Limited Lifetime* warranty by registering new products within 30 days of purchase from SMC or its Authorized Reseller. Registration can be accomplished via the enclosed product registration card or online via the SMC we b site. Failure to r egister will not aff ect the standard limited warranty. The Limited Lifetime warranty covers a product during the Life of that Product, which is defined as the period of time during which the product is an 'Active' SMC product. A product is considered to be ‘Active’ while it is listed on the current SMC price list. As new technologies emerge, older technologies become obsolete and SMC will, at its discretion, replace an older product in its product line with one that incorporates these newer technologies. At that point, the obsolete product is discontinued and is no longer an 'Active' SMC

roduct. A list of discontinued products is attached with the most recent version being available on the support

section of our web site (http://www.smc-asia.com).

All products that are replaced become the property of SMC. Replacement products may be either new or reconditioned. Any replaced or repaired product carries either a 30-day limited warranty or the remainder of the initial warranty, whichever is longer. SMC is not responsible for any custom software or firmware, configuration information, or memory data of Customer contained in, stored on, or integrated with any products returned to SMC pursuant to any warranty. Products returned to SMC should have any customer-installed accessory or add-on components, such as expansion modules, removed prior to returning the product for replacement. SMC is not responsible for these items if they are returned with the product.

Customers must contact SMC for a Return Material Authorization number prior to returning any product to SMC. Proof of purchase may be required. Any product returned to SMC without a valid Return Material Authorizatio (RMA) number clearly marked on the outside of the package will be returned to c ustomer at customer’s expense. For warranty claims within North America, please call our toll-free customer support number at (800) 762-4968. Customers are responsible for all shipping charges from their facility to SMC. SMC is responsible for return shipping charges from SMC to customer.

WARRANTIES EXCLUSIVE: IF AN SMC PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER'S SOLE REMEDY SHALL BE REPAIR OR REPLACEMENT OF THE PRODUCT IN QUESTION, AT SMC’S OPTION. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU

IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SMC NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.SMC SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER'S OR ANY THIRD PERSON'S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO REPAIR, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OR OTHER HAZARD.

LIMITATION OF LIABILITY: IN NO EVENT, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), SHALL SMC BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE, LOSS OF BUSINESS, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF SMC OR ITS AUTHORIZED RESELLER HAS BEEN ADVISEDOF THE POSSIBILITY OF SUCH DAMAGES.

SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE. NOTHING IN THIS WARRANTY SHALL BE TAKEN TO AFFECT YOUR STATUTORY RIGHTS.

Chapter 1 Introduction

1.1 Introduction

Congratulations on pur chasing a state- of-the-art EZ Modem! Your EZ Modem incorporates the latest technological advancement for you to electronically communicate with other computers, information networks, fax machines or other Modems. It embraces most of the industry and commercially popular standards to ensure compatibility with most equipment and application programs. The voice capability renders a wide range of application possibilities from a simple telephone-answering device to a sophisticated voice-mail system. The optional DSVD feature allows you to talk and transmit data at the same time.

1.2 Features

1. Line rate of 56 Kbps for download

2. ITU-T V.90 specifications for operation at speed of 56,000 bps

3. MNP10 dynamic data rate fallback and forward on the run

4. Software controlled speaker volume

5. Software selectable flow control

6. Voice option for voice mail application

7. DSVD for simultaneous voice and data(Optional)

8. Zero-Voltage Modem wake-up function

Chapter 2

The Appearance of EZ Modem External

2.1 EZ Modem External Front Panel

2.2 EZ Modem External Back Panel

PHONE LINE RS-232 MIC SPK AC Power Switch

Telephone RJ-11 jack Line RJ-11 jack Serial DB-9 female connector Microphone mini-phone jack Speaker mini-phone jack AC jack Power on/off

Chapter 3

Installing The EZ Modem

3.1 Checking Your Components

Unpack your EZ Modem and make sure you have the following items:

1. The EZ Modem

2. A modular telephone cable to connect your EZ Modem to the telephone line

3. Communication software (included driver and manual)

When you open your package, make sure all of the above items are included and not damaged. If you see that any components are damaged, please notify your dealer immediately.

3.2 What Else You Need

To complete your data communication system, you will need the following items:

1. Other communication software, if needed

2. An active telephone line and telep hone set (i f you need to use a telephone with your modem)

3.3 Connecting To The Telephone Line

Use the following procedure to connect your EZ Modem to the telephone line:

1. Locate an available RJ-11 modular jack telephone outlet.

2. Take one end of the modular cord supplied with the EZ Modem and plug it into the LINE modul ar jack on the back o f the EZ Modem.

3. Plug the other end of the modul ar cor d int o the m odul ar jack

on the wall outlet, as you would any modular telephone.

3.4 Connecting To Your Telephone Set

Your EZ Modem also conveniently provides a second modular jack that lets you connect your telephone to the same telephone line that the EZ M o dem is using. Thi s l ets you manually dial data calls or make voice call s when you ar e not using y our EZ Modem. Also if you do not have speakerphone and microphone, handset of telephone set can function as an input/output device for voice to verify the connection.

Use the following procedure to connect your telephone to your EZ Modem:

1. Connect the telephone's modular cord into the PHONE jack on the back of your EZ Modem.

2. Lift your telephone's handset and listen for a dial tone.

3.5 Verifying Your Connection

Start a communication program and place the computer into terminal mode. Refer to your computer manual to find out the appropriate command to do so.

Then use the following procedure to verify your installation:

Type

AT[Enter]

If your system is operating properly, your EZ Modem sends an OK response to your screen and waits for your next command.

Use your communication software to prepare your

computer to dial a call. Then type

ATDx phone number[Enter]

where x is equal to T for touch-tone or P for pulse

dialing.

The

phone number

is your telephone number.

For example, if your EZ Modem is connected to the telephone line 555-2121 and touch-tone dialing is supported in your area, type

ATDT 5552121[Enter].

You should hear the busy signal and receive a

3. BUSY

response because the EZ Modem is

calling itself.

3.6 Connecting Microphone And Speaker

Y ou coul d either use a handset co nnected to the EZ Mode m, or connect a microphone an d a spe aker for voice recording and playback.

NOTE: Any commercially available microphone is usable. For the speaker , any 8 ohm speaker rated around 1W att can be driven directly by the audio output. An amplifier is required if you need a higher output volume.

1. Connect the microphone to the mini-phone jack marked .

MIC

2. Connect the speaker to the mini-phone jack marked

SPK

Chapter 4 Software Installation

Configuring External Modem With Windows 98/ME/2000/NT4.0/XP

4.1 Windows 98

Restart the computer after connecting the modem to PC .When Windows

detects the modem ,the message “This wizard searches for new drives for:”

“

Analog Modem

” is displayed. Click

Next.

2. Select “

click

Search for the best driver for your device, [Recommended].”

and

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