SMC Networks EZ Modem SMC3056EM User Manual

1

EZ Modem SMC3056EM
External Data/Fax/Voice Modem

User Guide

1 Claymore Drive #08-05/06
Orchard Tower (Rear Blk) Singapore 22 9594 October 200 2
Phone:[phone] Rev ision Num ber:R0 1

2

FCC Requirements

This equipment complies with Part 68 of the FCC Rules. On the bottom of this equipment is a
label that contains, among other information, the FCC Registration Number and Ringer
Equivalence Number (REN) for this equipment. IF REQUESTED. THIS INFORMATION
MUST BE GIVEN TO THE TELEPHONE COMPANY.

The REN is usef ul to de te rmine the quantity of devices you may connect to y our te lephone line
and still have these entire devices ring when your telephone number is called In most. But not
all areas the sum of the REN’s of all devices connected to one line should not exceed five (5.0).
T o be certain of the numbe r of devices you may conne ct to your line . As dete rmined by the REN.
You should contact your local telephone company to determine the maximum REN of the area
you are calling from. If your telephone equipment causes harm to the telephone network. The
T e lephone Company may discontinue your service temporally. If possible, they will notify y ou
in advance. But if the advanced notice is failed, you will be notified as soon as possible. You
will be informed of your right to file a complaint with the FCC.

Your telephone company may change in its facilities, equipment, operations or procedures that
could affect the proper functions of your equipment. If this occurs, you will be notified in
advance to give you an opportunity to maintain uninterrupted telephone service.

If you experience trouble with this telephone equipment, please contact the following address
and phone number for info rmation on obtaining service or repairs. The Telephone Company
may ask you to disconnect this equipme nt f r om the network until the pro ble m is solved or until
that the equipment is not detected malfunctioning. This equipment may not be used on coin
service provided by the Telephone Company. Connection to party lines is subject to state
Tariffs.

Federal Communications Commission
Radio Frequency Interference Statement

.

Note: This equipment has been tested and found to comply with the limitation for a lass B
digital device pursua nt to Part 15 of the FCC Rules. T he se r e s tri ct ions ar e de si g ned to pr ov ide
reasonable protection against harmful interference when the equipment is operated in a
residential installa tion. This e quipm e nt gene rate s, use s, and ca n ra diate r adi o f requenc y ene rgy
and if not installed and used in accordance with the instruction manual may cause harmful
interference to radio comm unications. How ever , the re is no guara ntee that interf erence will not
occur in a particular installation. If the equipment does cause harmful interference to radio or
television reception , which can be determine by tuning the equipment off and on, t he user is
suggested to try to correct the interference by one or more of the following measures:

-Reorient or relocate th e recei ving antenna.

-Increase the distance between the equipment and receiver.

-Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected. Consult the dealer or an experienced radio TV techni cian for help.

Notices:
(1) The changes or modifications not expressly approved by the party responsible for

compliance could void the user’s authority to operate the equipment.

(2) Shielded interface cables and AC power cord if any must be used in order to comply with

the emission limits.

3

Notices to Australian users:

The modem card must only be used in a data terminal equipment (DTE) e.g. computer, that has
a screw down cover (lid). As unsafe voltages (TNV) exist on the modem card, disconnect the
modem card from the telephone line while the cover (lid) of the DTE (computer) is removed.

Installation of the modem card in a DTE (computer) which does not require a tool to open the
cover (lid) will render the permit void.

Disconnect the telephone line before opening the cover (lid) of the DTE (computer). Do not
connect the customer equipment to the telephone line while the cover (lid) of the DTE
(computer) is open.

Modems connected to the Australian telecommunications network must be marked in
accordance with the Labeling No tice. This mode m has been specifical ly configured t o ensure
compliance with the A CA Standa rds. D o not adjus t y our m odem or sof twa re outs ide the v alue s
indicated as below. To do so would result in your modem being operated in a non-compliant
manner.

Modem Commands:

Command

Default Permissible Range
ATA - Do not use
ATB B0 Do not set to B1
AT&G &G0 &G2
AT&P &P0 &P1
ATSn see table below
S register

Default Permissible Range

s6 2 2 to 6

Call Attempts/Retries:

Applications software shall be configured so that no more than 3 attempts are made to
establish a connection to a given number (Note: if the modem can detect service tones, up to
10 attempts can be made). If the call sequence is unsuccessful, there shall be a delay of at least
30 minutes before attempting to call the number again.

Failure to set the modem and any application software used with the modem, to the values
shown as above will result in the modem being operated in a non-compliant manner.
Consequently, this would be in violation of the Labeling Notice for this equipment, and the
Telecommunications ACT 1997 prescribes penalties for the connection of non-compliant
equipment.

WARNING

FOR SAFETY REASONS, ONLY CONNECT EQUIPMENT WITH A

TELECOMM UNICATIOS COMPLIANCE LABEL. THIS INCLUDES

CUSTOMER EQUIPMENT PREVIOUSLY LABELLED

PERMITTED OR CERTIFIED.

WARNING

ONLY CONNECT EQUIPMENT WITH A TELECOMMUNICATIONS

CO

MPLIANCE LABEL

4

CONTENTS

Chapter 1 Introduction...........................................................................7

1.1 Introduction................................................................................................. 7

1.2 Features ....................................................................................................... 7

Chapter 2 The Appearance of EZ Modem External ..............................8

2.1 EZ Modem External Front Panel................................................................ 8

2.2 EZ Modem External Back Panel................................................................. 9

Chapter 3 Installing The EZ Modem ..................................................10

3.1 Checking Your Components...................................................................... 10

3.2 What Else You Need.................................................................................. 10

3.3 Connecting To The Telephone Line .......................................................... 10

3.4 Connecting To Your Telephone Set ............................................................11

3.5 Verifying Your Connection........................................................................ 12

3.6 Connecting Microphone And Speaker....................................................... 13

Chapter 4 Software Installation...........................................................14

4.1 Windows 98............................................................................................... 14

4.2 Windows ME............................................................................................. 17

4.3 Windows NT ............................................................................................ 19

4.4 Windows 2000........................................................................................... 22

4.5 Windows XP.............................................................................................. 25

Chapter 5 Diagnostics..........................................................................27

5.1 Windows 98/ME........................................................................................ 27

5.2 Windows 2000........................................................................................... 29

5.3 Windows XP.............................................................................................. 31

Chapter 6 Uninstalling Procedures......................................................33

6.1 Windows 98/ME........................................................................................ 33

6.2 Windows NT ............................................................................................. 35

6.3 Windows 2000........................................................................................... 37

6.4 Windows XP.............................................................................................. 40

Chapter 7 Troubleshooting..................................................................43

5

Limited Warranty Statement: SMC Networks, Inc. ("SMC") warrants its products to be free from defects in
workmanship and materials, under normal use and service, for the applicable warranty term. All SMC products
carry a standard 90-day limited warra nty from the date of pur chase fr om SMC or its Author ized Reseller. SMC
may, at its own discretion, repair or replace any product not opera ting as warranted with a similar or functionall

y

equivalent product, during the applicable warranty term. SMC will endeavor to repair or replace any product
returned under warranty within 30 days of receipt of the product.

The standard limited warranty can be upgraded to a Limited Lifetime* warranty by registering new products
within 30 days of purchase from SMC or its Authorized Reseller. Registration can be accomplished via the
enclosed product registration card or online via the SMC web site . Failure to reg ister will not affect the standard
limited warranty. The Limited Lifetime warranty covers a product during the Life of that Product, which is
defined as the period of time during which the product is an 'Active' SMC product. A product is considered to be
‘Active’ while it is listed on the current SMC price list. As new technologies emerge, older technologies become
obsolete and SMC will, at its discretion, replace an older product in its product line with one that incorporates
these newer technologies. At that point, the obsolete product is discontinued and is no longer an 'Active' SMC

p

roduct. A list of discontinued products is attached with the most recent version being available on the support

section of our web site (http://www.smc-asia.com).

All products that are replaced become the property of SMC. Replacement products may be either new or
reconditioned. Any replaced or repaired product carries either a 30-day limited warranty or the remainder of the
initial warranty, whichever is longer. SMC is not responsible for any custom software or firmware,
configuration information, or memory data of Customer contained in, stored on, or integrated with any products
returned to SMC pursuant to any warranty. Products returned to SMC should have any customer-installed
accessory or add-on components, such as expansion modules, removed prior to returning the product for
replacement. SMC is not responsible for these items if they are returned with the product.

WARRANTIES EXCLUSIVE: IF AN SMC PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE,
CUSTOMER'S SOLE REMEDY SHALL BE REPAIR OR REPLACEMENT OF THE PRODUCT IN
QUESTION, AT SMC’S OPTION. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE
AND ARE IN LIEU

Customers must contact SMC for a Return Material Authorization number prior to returning any product to SMC.
Proof of purchase may be required. Any product returned to SMC without a valid Return Material Authorizatio

n

(RMA) number clearly marked on the outside of the package will be returned to custome r at customer’s expense.
For warranty claims within North America, please call our toll-free customer support number at [phone].
Customers are responsible for all shipping charges from their facility to SMC. SMC is responsible for return
shipping charges from SMC to customer.

SMC’s Limited Warranty

6

IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES
OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SMC
NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER
LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS
PRODUCTS.SMC SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND
EXAMINATION DISCLOSE THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS
CAUSED BY CUSTOMER'S OR ANY THIRD PERSON'S MISUSE, NEGLECT, IMPROPER
INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO REPAIR, OR ANY OTHER CAUSE
BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OR OTHER
HAZARD.

LIMITATION OF LIABILITY: IN NO EVENT, WHETHER BASED IN CONTRACT OR TORT
(INCLUDING NEGLIGENCE), SHALL SMC BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL,
INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE, LOSS
OF BUSINESS, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE
SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF
ITS PRODUCTS, EVEN IF SMC OR ITS AUTHORIZED RESELLER HAS BEEN ADVISEDOF THE
POSSIBILITY OF SUCH DAMAGES.

SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS, SO
THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE. NOTHING IN
THIS WARRANTY SHALL BE TAKEN TO AFFECT YOUR STATUTORY RIGHTS.

7

Chapter 1 Introduction

1.1 Introduction

Congratulations on pur chasing a state- of-the-art EZ Modem!
Your EZ Modem incorporates the latest technological
advancement for you to electronically communicate with
other computers, information networks, fax machines or
other Modems. It embraces most of the industry and
commercially popular standards to ensure compatibility with
most equipment and application programs. The voice
capability renders a wide range of application possibilities
from a simple telephone-answering device to a
sophisticated voice-mail system. The optional DSVD
feature allows you to talk and transmit data at the same
time.

1.2 Features

1. Line rate of 56 Kbps for download

2. ITU-T V.90 specifications for operation at speed of 56,000

bps

3. MNP10 dynamic data rate fallback and forward on the run

4. Software controlled speaker volume

5. Software selectable flow control

6. Voice option for voice mail application

7. DSVD for simultaneous voice and data(Optional)

8. Zero-Voltage Modem wake-up function

8

Chapter 2

The Appearance of EZ Modem External

2.1 EZ Modem External Front Panel

9

2.2 EZ Modem External Back Panel

PHONE

Telephone RJ-11 jack

LINE

Line RJ-11 jack

RS-232

Serial DB-9 female connector

MIC

Microphone mini-phone jack

SPK

Speaker mini-phone jack

AC

AC jack

Power Switch

Power on/off

10

Chapter 3

Installing The EZ Modem

3.1 Checking Your Components

Unpack your EZ Modem and make sure you have the following
items:

1. The EZ Modem

2. A modular telephone cable to connect your EZ Modem to

the telephone line

3. Communication software (included driver and manual)

When you open your package, make sure all of the above items
are included and not damaged. If you see that any components
are damaged, please notify your dealer immediately.

3.2 What Else You Need

To complete your data communication system, you will need the
following items:

1. Other communication software, if needed

2. An active telephone line and telep hone set (i f you need

to use a telephone with your modem)

3.3 Connecting To The Telephone Line

Use the following procedure to connect your EZ Modem to the
telephone line:

1. Locate an available RJ-11 modular jack telephone outlet.

2. Take one end of the modular cord supplied with the EZ

Modem and plug it into the LINE modul ar jack on the back o f
the EZ Modem.

3. Plug the other end of the modul ar cor d int o the m odular jack

11

on the wall outlet, as you would any modular telephone.

3.4 Connecting To Your Telephone Set

Your EZ Modem also conveniently provides a second modular
jack that lets you connect your telephone to the same telephone
line that the EZ M o de m i s using. This lets you manually dial data
calls or make voice call s when you ar e not using your EZ Modem.
Also if you do not have speakerphone and microphone, handset
of telephone set can function as an input/output device for voice
to verify the connection.

Use the following procedure to connect your telephone to your
EZ Modem:

1. Connect the telephone's modular cord into the PHONE jack

on the back of your EZ Modem.

2. Lift your telephone's handset and listen for a dial tone.

12

3.5 Verifying Your Connection

Start a communication program and place the computer into
terminal mode. Refer to your computer manual to find out the
appropriate command to do so.

Then use the following procedure to verify your installation:

1.

Type

AT[Enter]

If your system is operating properly, your EZ
Modem sends an OK response to your screen and
waits for your next command.

2.

Use your communication software to prepare your

computer to dial a call. Then type

ATDx phone number[Enter]

where x is equal to T for touch-tone or P for pulse

dialing.

The

phone number

is your telephone number.

For example, if your EZ Modem is connected to
the telephone line 555-2121 and touch-tone
dialing is supported in your area, type

ATDT 5552121[Enter].

3.

You should hear the busy signal and receive a

BUSY

response because the EZ Modem is

calling itself.

13

3.6 Connecting Microphone And Speaker

Y ou could ei ther use a handset co nnected to the EZ Modem ,
or connect a microphone an d a spe aker for v oi ce r ecor ding
and playback.

NOTE:
Any commercially available microphone is usable.
For the speaker , any 8 ohm speaker rated around 1W att
can be driven directly by the audio output. An amplifier
is required if you need a higher output volume.

1. Connect the microphone to the mini-phone jack marked

MIC

.

2. Connect the speaker to the mini-phone jack marked

SPK

.

14

Chapter 4 Software Installation

Configuring External Modem With Windows 98/ME/2000/NT4.0/XP

4.1 Windows 98

1.

Restart the computer after connecting the modem to PC .When Windows

detects the modem ,the message “This wizard searches for new drives for:”

“

Analog Modem

” is displayed. Click

Next.

2. Select “

Search for the best driver for your device, [Recommended].”

and

click

Next

.

15

3. Select

“CD-ROM drive”

,then select “

Specify a location:”

and type

F:\SMC

3056EM

(F is the letter of CD-ROM drive ) and click

Next

to continue.

4. Windows will find the driver for

SMC EZ Modem External Data Fax Voice

Modem

and click

Next

.

5. Click OK.

16

6. Click

Finish

to end this installation procedure.

.

17

4.2 Windows ME

1.

The message of

Analog Modem

will appear. Select “

Specify the location of

the driver [Advanced]”

and click

Next

.

2. Select

“Search for the best driver for your device [Recommended]”,

then

select

Specify a location

and type

F:\SMC3056EM

(F is the letter of CD-ROM

drive ) and click

Next

to continue.

18

3. Windows will find the driver for a

SMC EZ Modem External Data Fax Voice

Modem

nd click

Next

.

4. Click

Finish

to end this installation procedure.

19

4.3 Windows NT

1. Double click “

Modems

” form

Start

→→→→

Setting

→→→→

Control Panel.

2. Check “

Don’t detect my modem; I will select it from a list

“ and then click

Next.

3. Click

Have Disk.

20

4. Indicating the path:

F:\SMC3056EM

and then click

OK.

5. Select the model of your modem and then click

Next.

6. Select the COM port that you connect modem to your PC and click

Next.

21

7. Windows has finished installing the software. Click

Finish

to complete

Installation.

8. You can see the modem set up on your PC. Click

Close

to complete

Installation.

22

4.4 Windows 2000

1. Restart the computer after connecting the modem to PC. When Windows detects

the modem, the wizard will help you to install the new device. Click

Next

to

begin installation.

2. Select”

Search for a suitable driver for my device [recommended]”,

and click

Next

.

23

3. Select ”

CD-ROM drives

” and /or “

Specify a location

”. Then click

Next.

4. Please type

F:\SMC3056EM

(F is the letter of your CD-ROM driver), then click

OK

to continue.

5. Click

Next

to continues.

24

6. Click

Yes

.

7. Click

Finish

to end procedure.

25

4.5 Windows XP

1. Restart the computer after connecting the modem to PC. When Windows detects

the modem, the wizard will help you to install the new device.Select “

Install

form a list or specific location [Advanced ]

”.Then click

Next.

2. Indicating the path:

F:\SMC3056EM

and then click

Next.

(F is your CD-ROM)

26

3. Click “

Continue Anyway

”.

4. Click

Finish.

27

Chapter 5 Diagnostics

5.1 Windows 98/ME

1. Move your cursor as following sequence

Start \ Settings \ Control Panel

and

click

Control Panel

. Then double-click on the

Modems

icon.

2. To test the modem by clicking on the

Diagnostics

tab. Select the

COM port

that the modem is setting, and clicks

More Info…

.

28

3. If your modem is responding to AT commands and functioning correc t ly, it

means that your modem is wo rking properly. Click OK to end this procedure.

29

5.2 Windows 2000

1. Move your cursor as following sequence

Start \ Settings \ Control Panel

and

click

Control Panel

. Then double-click on the

Phone and Modem Options

icon.

2. Click on the

Modems

, then select

SMC EZ Modem External Data Fax Voice

Modem

and click

Properties

.

30

3. Click

Diagnostics

. To test the modem by clicking

Query Modem

.

4. If your modem is responding to AT commands and functioning correc t ly, it
means that your modem is wo rking properly. Click OK to end this procedure.

31

5.3 Windows XP

1. Move your cursor as following sequence

Start \ Settings \ Control Panel

and

click

Control Panel

. Then double-click on the

Phone and Modem Options

icon.

2. Click on the

Modems

, then select

SMC EZ Modem External Data Fax

Voice…

and click

Properties

.

32

3. Click

Diagnostics

. To test the modem by clicking

Query Modem

4. If your modem is responding to AT commands and functioning correc t ly, it
means that your modem is wo rking properly. Click OK to end this procedure

33

Chapter 6 Uninstalling Procedures

6.1 Windows 98/ME

1. Please go to

Start / Settings / Control Panel

and double-click on the

Modem

icon.

2. Select

SMC EZ Modem External Data Fax Voice Modem

, the click

Remove

.

34

3. Click

Close

.

35

6.2 Windows NT

1. Move your cursor as following sequence

Start \ Settings \ Control Panel

and

click

Control Panel

. Then double-click on the

Modems

icon.

2. Selec

SMC EZ Modem External Data Fax V oice Modem

, then click

Remove

.

3. Click

Yes

.

36

4. Click

Close.

37

6.3 Windows 2000

1. Move your cursor as following sequence

Start \ Settings \ Control Panel

and

click

Control Panel

. Then double-click on the

Add/Remove Hardware

icon

2. Click

Next

.

3. Select

Uninstall/Unplug a device

, then click

Next

.

38

4. Select

Uninstall a device

and click

Next

to continue.

5. Select

SMC EZ Modem External Data Fax Voice Modem

, then click

Next

to

continue.

6. Select

Yes, I wa nt to uninstall this device

, then click

Next

to continue.

39

7. Click

Finish

to end this procedure.

40

6.4 Windows XP

1. Move your cursor as following sequence

Start \ Settings \ Control Panel

and

click

Control Panel

. Then double-click on the

System

icon.

2. Click

Hardware

tab and select the modem, then click

Device Manager.

41

3. Click

Modems

tab and select the modem. Then double-click on the

SMC EZ

Modem External Data Fax Voice Modem

.

4. Click

Driver

tab, then click

Uninstall.

42

5. Click

OK

to end this procedure.

43

Chapter 7 Troubleshooting

Modem will not dial-out

z

Check your phone cable connected properly into LINE jack.

z

If you use the Tone-dialing on a line, but required the Pulse-dialing method, please
change the command T to P i n your dial command line.

Modem will not answer an incoming call

z

Check your phone cable connected properly into LINE jack.

z

By connect a Telephone to the PHONE jack. The attached telephone will ring if you try
calling from another telephone line.

z

Configured the modem to Auto-answer modem.

No connection after modem dial out

z

Remote modem may be not setting to answer mode, if you aren’t hearing a high-pitch
tone when remote modem answering.

z

Perhaps poor-quality or noise telephone lines try another call.

Data error when modem connection

z

Make sure your software data format is match to remote side (for example: 8,N, 1).

z

Make sure the modem flow control method is matched to communication software.

z

Try another call may be poor quality or noise telephone lines.

Fax and voice problems

z

Be sure the Data Communication is installed and wo rked properly, otherwise check the
mentioned procedure carefully and consult the Fax/Voice manual step by step.

44

FOR TECHNICAL SUPPORT, CALL:

From U.S.A. and Canada (24 hours a day, 7 days a week)
(800) SMC-4-YOU; [phone]; Fax: [phone]
From Europe (8:00 AM - 5:30 PM UK Time)
44 (0) 118 974 8700; Fax: [phone]

INTERNET

E-mail addresses:
[e-mail]
[e-mail]
[e-mail]

World Wide Web:
http://www.smc-asia.com/
http://www.smc.com/
http://www.smc-europe.com/

FOR LITERATURE OR ADVERTISING RESPONSE, CALL:

U.S.A. and Canada: (800) SMC-4-YOU; Fax [phone]
Spain: 34-93-477-4935; Fax [phone]
UK: 44 (0) 118 974 8700; Fax [phone]
France: 33 (0) 41 38 32 32; Fax [phone]
Italy: 39 02 739 12 33; Fax [phone]
Benelux: 31 33 455 72 88; Fax [phone]
Central Europe: 49 (0) 89 92861-0; Fax 49 (0) 89
92861-230
Switzerland: 41 (0) 1 9409971; Fax [phone]
Nordic: 46 (0) 868 70700; Fax [phone]
Northern Europe: 44 (0) 118 974 8700; Fax [phone]
8701
Eastern Europe: 34 -93-477-4920; Fax [phone]
Sub Saharian Africa: 27-11 314 1133; Fax [phone]
North Africa: 34 93 477 4920; Fax [phone]

45

Russia: 7 (095) 290 29 96; Fax [phone]
PRC: 86 21 6485 9922; Fax [phone]
Taiwan: 886 2 8797 8006; Fax [phone]
Asia Pacific: (65) 6238 6556; Fax [phone]
Korea: 82 2 553 0860; Fax [phone]
Japan: 81 3 5645 5715; Fax [phone]
Australia: 61 2 8875 7887; Fax [phone]
India: 91 22 696 2790; Fax [phone]

If you are looking for further contact information, please visit www.smc.com ,

www.smc-europe.com

or www.smc-asia.com.

38 Tesla Model Number: SMC4103P
Irvine, CA 92618

Phone: [phone]