Information furnished by SMC Networks, Inc. (SMC) is believed to be accurate and reliable. However, no
responsibility is assumed by SMC for its use, nor for any infringements of patents or other rights of third parties
which may result from its use. N o lic ense is gran te d by implic at io n or ot he rwise under any patent or patent rig ht s
of SMC. SMC reserves the right to change specifications at any time without notice.
No part of this publication may be reproduced or transmitted in any form or by any means, electronic or
mechanical, including photocopying and recording, or stored in a database or retrieval system for any purpose
without the express written permission of SMC.
Microsoft and Windows are registered trademarks of Microsoft Corporation. Apple and Macintosh are reg iste red
trademarks of Apple, Inc. All other brands, product names, trademarks, or service marks are property of their
respective owners.
GPL/LGPL Licenses Statement
This product includes software code developed by th ird parties, including software code subject to the GNU
General Public License (“GPL”) or GNU Lesser General Public License (LGPL”). As applicable, the terms of the
GPL and LGPL, and information on obtaining access to the GPL code and LGPL used in this product, are
available to you at http://gpl.smc.com/. The GPL code and LGPL code used in this product is distributed
WITHOUT ANY WARRANTY and is subject to the copyrights of one or more authors. For details, see t he GPL
Code and LGPL Code for this product and the terms of the GPL and LGPL
SMCD3GNV4 and SMCD3GNV4E Wireless EMTA Gateway Administrator Manual
March 30, 2012
Safety
This equipment is designed with the utmost care for the safety of those who install and use it. However,
special attention must be paid to the dangers of electric shock and static electricity when working with
electrical equipment to ensure the safe use of the equipment.
Safety Instructions
Read these instructions carefully. Keep this document for future reference. Follow all warnings and
instructions marked on the product.
yTurning Off the Product Before Cleaning
Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol
cleaners. Use a damp cloth for cleaning.
yCaution for Plug as Disconnecting Device
When connecting power to the power supply unit, install the power supply unit before connecting
the power cord to the AC power outlet. When disconnecting, unplug the power cord before
removing the power supply unit from the computer.
yCaution for Accessibility
Be sure that the power outlet you plug the power cord into is easily accessible and located as close
to the equipment operator as possible. When you need to disconnect power to the equipment, be
sure to unplug the power cord from the electrical outlet.
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SMCD3GNV4 and SMCD3GNV4E Wireless EMTA Gateway Administrator Manual
Warning
y Do not use this product near water.
y Do not place this product on an unstable cart, stand, or table. If the product falls, it could be
seriously damaged.
ySlots and openings on the product are provided for ventilation to ensure reliable operation of the
product and to protect it from overheating. These openings must not be blocked or covered.
yNever push objects of any kind into this product through cabinet slots, as they may touch dangerous
voltage points or short-out parts that could result in a fire or electric shock. Never spill liquids of any
kind onto or into the product.
yTo avoid damage of internal components, do not place the product on a vibrating surface.
Using Electrical Power
y This product should be operated from the type of power indicated on the marking label.
y Do not allow anything to rest on the power cord. Do not locate this product where people will walk on
the cord.
yIf an extension cord is used with this product, make sure that the total ampere rating of the
equipment plugged into the extension cord does not exceed the extension cord ampere rating. Also,
make sure that the total rating of all products plugged into the wall outlet does not exceed the fuse
rating.
yDo not overload a power outlet, strip or receptacle by plugging in too many devices.
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SMCD3GNV4 and SMCD3GNV4E Wireless EMTA Gateway Administrator Manual
Contents
Safety ....................................................................................................................... iii
Safety Instructions ........................................................................................................ iii
Warning ......................................................................................................................... iv
Using Electrical Power ...................... ... ..... ... ..... ... .. ...... .. ...... .. ... ..... ... ..... ... ... ..... ... ..... ... . iv
Contents ................................................................................................................... v
Preface ..................................................................................................................... ix
Index ..................................................................................................................... 117
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SMCD3GNV4 and SMCD3GNV4E Wireless EMTA Gateway Administrator Manual
Preface
Congratulations on your purchase of the SMCD3GNV4 or SMCD3GNV4E Wireless EMTA Gateway.
The SMCD3GNV4 and SMCD3GNV4E are multimedia Gateways that deliver video, voice, and data for
applications such as Home Security and Automation, DECT voice, and IPTV distribution. The
SMCD3GNV4 and SMCD3GNV4E Gateways are versatile and robust all-in-one solutions that make it
ideal for homes and businesses to connect their local-area network (LAN) to the Internet.
This administrator manual contains all the information you need to install and configure your new
SMCD3GNV4 or SMCD3GNV4E Wireless EMTA Gateway.
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SMCD3GNV4 and SMCD3GNV4E Wireless EMTA Gateway Administrator Manual
Key Features
This section summarizes the key features of the SMCD3GNV4 and SMCD3GNV4E Gateways.
yDOCSIS 3.0 Cable Modem . The Gateway includes an 8x4 DOCSIS 3.0 cable modem capable of
maximum downstream speeds of 320 Mbps and maximum upstream speeds of 120 Mbps.
yPacket Cable 1.5/2.0 Embedded media terminal adapter (eMTA). The Gateway supports both
Packet Cable 1.5 NCS eMTA and PacketCable 2.0 SIP Edva. that empowers service providers to
offer unprecedented speeds over a Hybrid Fiber Coaxial (HFC) broadband network. It supports
hIgh definition voice. The Gateway also comes with two voice ports.
yHigh-Speed Connections. The Gateway provides four 10/100/1000 Ethernet ports, so users can
take full advantage of their high-speed WAN connections by enjoying the broadest spectrum of
multimedia, including IP telephony, instant high-speed Web access, file sharing, multimedia
conferencing, video streaming and download, high-performance gaming, and MP3 downloading.
The Gateway includes leading software features for maximizing user experiences, including SPI
firewall, port triggering, port forwarding, and parental control features.
yAdvanced System Coprocessor. The Gateway contains a Puma V processor and an advanced
system coprocessor that offloads computationally intensive operations from the central processor,
leaving additional CPU capacity for forwarding packets and other services..
Note: Cable modems can provide maximum downstream speeds of 320 Mbps and upstream
speeds of 120 Mbps. However, the actual rate provided by your specific service provider may
vary dramatically from these maximum speeds.
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SMCD3GNV4 and SMCD3GNV4E Wireless EMTA Gateway Administrator Manual
Document Organization
This document consists of four chapters and three appendixes.
Chapter 1 - describes the contents in your Gateway package, system requirements, and an overview
of the Gateway’s front and rear panels.
Chapter 2 - describes how to install your Gateway.
Chapter 3 - describes how to prepare the Gateway for configuration.
Chapter 4 - describes how to select the Gateway’s user configuration settings using the Gateway’s
graphical-user interface (GUI).
Appendix A - describes how to mount your Gateway on a wall.
Appendix B - contains compliance information.
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SMCD3GNV4 and SMCD3GNV4E Wireless EMTA Gateway Administrator Manual
Document Conventions
In this document, the term “Gateway” is used to refer collectively to the SMCD3GNV4 and
SMCD3GNV4E Wireless EMTA Gateways. If information applies to only one model, that model is
identified.
This document uses the following additional conventions to draw your attention to certain information.
Symbol Meaning Description
Note Notes emphasize or supplement important points of the main text.
Tip Tips provide helpful information, guidelines, or suggestions for performing tasks more
Warning Warnings indicate that failure to take a specified a ction could result in damage to the
Electric Shock Hazard This symbol warns users of electric shock hazard. Failure to take appro priate prec autions
effectively.
device.
such as not opening or touching hazardous are as of the equipment could r esult in injury or
death.
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SMCD3GNV4 and SMCD3GNV4E Wireless EMTA Gateway Administrator Manual
1 Getting to Know Your Gateway
Before you install your SMCD3GNV4 or SMCD3GNV4E Wireless EMTA Gateway, check the package
contents and become familiar with the Gateway’s front and back panels.
The topics covered in this chapter are:
y Unpacking Package Contents (page 2)
y System Requirements (page 2)
y Becoming Familiar with the Gateway Hardware (page 3)
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SMCD3GNV4 and SMCD3GNV4E Wireless EMTA Gateway Administrator Manual
Unpacking Package Contents
Unpack the items and confirm that no items are missing or damaged. Your package should include:
y One SMCD3GNV4 or SMCD3GNV4E Wireless EMTA Gateway
y One external power supply 12V 2.0A
y One Category 5E Ethernet cable
If any items are missing or damaged, please contact your place of purchase. Keep the carton, including
the original packing material, in case you need to store the product or return it.
System Requirements
To complete your installation, you will need the following items:
y Provisioned Internet access on a cable network that supports cable modem service
y A computer with a wired network adapter with TCP/IP installed
y A Java-enabled Web browser, such as Microsoft Internet Explorer 5.5 or above
y Microsoft® Windows® 2000 or higher for USB driver support
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SMCD3GNV4 and SMCD3GNV4E Wireless EMTA Gateway Administrator Manual
Becoming Familiar with the Gateway Hardware
The following sections describe the Gateway hardware.
Top Panel
The top panel of your Gateway contains a set of light-emitting diode (LED) indicators. These LEDs
show the status of your Gateway and simplify troubleshooting. Additional LEDs on the rear panel of the
Gateway show link status (see page 5).
Figure 1 shows the top panel of the Gateway. Table 1 describes the top panel LEDs.
Figure 1. Top Panel of the Gateway
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SMCD3GNV4 and SMCD3GNV4E Wireless EMTA Gateway Administrator Manual
Table 1. Top Panel LEDs
Symbol LED Description
Power ON = power is supplied to the Gateway
DS Blinking = scanning for DS channel
US Blinking = ranging is in progress
Online Blinking = cable interface is acquiring IP, ToD, CM configuration
Wi-Fi Blinking = data is transmitting
OFF = power is not supplied to the Gateway
ON = ranged on one or more channels
ON = ranging is complete on 1 channel only
OFF = scanning for DS channel
ON = Gateway is operational
OFF = Gateway is offline
ON = Wi-Fi is enabled
OFF = Wi-Fi is disabled
PHONE 1/2 Blinking = phone set off-hook
Link Green/Amber blinking = data i s transmitting
LEDs on rear panel
ON = phone set on-hook
Green ON = connected at 1 Gbps.
Amber ON = connected at 10 or 100 Mbps
OFF = no Ethernet link detected
Front Panel Push Button
Table 2. Front Panel Push Button
Symbol Function Type Description
WPS Button Press this button to establish a wireless connection between the Gateway and a WPS-en a bled
client (see “Configuring WPS Settings” on page 41).
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SMCD3GNV4 and SMCD3GNV4E Wireless EMTA Gateway Administrator Manual
Rear Panel
The rear panel of the Gateway contains a reset button and ports for attaching the supplied power cord
and making other connections. Figure 2 shows the rear panel components and Table 3 describes them.
no
Table 3. Gateway Rear Panel Components
Item Symbol Meaning Description
Phone Connect the a telephone set to the Gateway
p q r
Figure 2. Rear View of the Gateway
s
n
Alarm Connect the Gateway to the phone line outlet.
o
Ethernet 1-4 Four 10/100/1000 auto-sensing RJ-45 switch p orts. Connect devices on your local-ar ea network, such
p
as a computer, hub, or switch, to these ports.
t
u
q
r
s
t
u
USB 3-4 This Gateway provides four USB 2.0 host ports, two (USB3-4) on the rear panel and two (USB1-2) on
the Expansion Slot on the bottom of the Gateway. Use these ports to connect to USB printers, hard
drives, and other peripherals.
Reset Use this button to reboot the Gateway or restore the default factory settings (see C hapter 6 “R esetting
and Rebooting the Gateway”). This button is reces sed to prevent accidental resets of your Gateway.
Cable Connect your coaxial cable line to this port.
Power Connect the supplied power adapter to this port.
ON/OFF Switch Turns the Gateway ON or OFF.
ξ = Press to turn ON the Gateway.
μ = Press to turn OFF the Gateway.
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SMCD3GNV4 and SMCD3GNV4E Wireless EMTA Gateway Administrator Manual
Resetting or Rebooting the Gateway
You can use the Reset button on the Gateway rear panel to power cycle the Gateway or reset the
Gateway to its original factory default settings.
Note: You can also reset or reboot the Gateway using the Restore/Reboot page (see page
100).
Rebooting the Gateway
To reboot the Gateway and keep any customized overrides you made to the default settings:
1. Leave power cord connected to the Gateway.
2. Press and hold the Reset button on the Gateway back panel for about 10 seconds, then release the Reset button.
3. Wait for the Gateway to reboot.
Restoring Factory Defaults
To reset the Gateway to its original factory default settings:
1. Leave power plugged into the Gateway.
2. Press and hold the Reset button on the Gateway back panel for about 15 seconds, then release the Reset button.
3. Wait for the Gateway to reboot with factory default settings.
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SMCD3GNV4 and SMCD3GNV4E Wireless EMTA Gateway Administrator Manual
2 Installing Your Gateway
This chapter describes how to install the Gateway. The topics covered in this chapter are:
y Finding a Suitable Location (page8)
y Connecting to the LAN (page 9)
y Connecting the WAN (page 10)
y Powering on the Gate way (page 10)
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SMCD3GNV4 and SMCD3GNV4E Wireless EMTA Gateway Administrator Manual
Finding a Suitable Location
You can install the Gateway in any location with access to the cable network. All of the cables connect
to the rear panel of the Gateway for better organization and utility. The LED indicators on the front panel
are easily visible to provide you with information about network activity and status.
For optimum performance, the location you choose should:
y Be close to a working AC power outlet
y Allow sufficient air flow around the Gateway to keep the device as cool as possible
y Not expose the Gateway to a dusty or wet environment
y Be an elevated location such as a high shelf, keeping the number of walls and ceilings between the
Gateway and your other devices to a minimum
yBe away from electrical devices that are potential sources of interference, such as ceiling fans,
home security systems, microwaves, or the base for a cordless phone
yBe away from any large metal surfaces, such as a solid metal door or aluminum studs. Large
expanses of other materials such as glass, insulated walls, fish tanks, mirrors, brick, and concrete
can also affect your wireless signal.
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SMCD3GNV4 and SMCD3GNV4E Wireless EMTA Gateway Administrator Manual
Connecting to the LAN
Using an Ethernet LAN cable, you can connect the Gateway to a desktop computer, notebook, hub, or
switch. The Gateway supports auto-MDI/MDIX, so you can use either a standard straight-through or
crossover Ethernet cable.
4. Connect either end of an Ethernet cable to one of the four LAN ports on the rear panel of the
Gateway (see Figure 3).
Figure 3. Connecting to a LAN Port on the Gateway Rear Panel
5. Connect the other end of the cable to your computer’s network-interface card (NIC) or to another
network device (see Figure 4).
Figure 4. Connecting the Gateway to the a Laptop or Desktop Computer
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SMCD3GNV4 and SMCD3GNV4E Wireless EMTA Gateway Administrator Manual
Connecting the WAN
To connect your Gateway to a Wide Area Network (WAN) interface:
6. Connect a coaxial cable from a cable port in your home or office to the port labeled Cable/MoCA on
the rear panel of the Gateway (see Figure 2 on page 5). Use only manufactured coaxial patch cables
with F-type connectors at both ends for all connections.
7. Hand-tighten the connectors to secure the connection.
8. If the modem was not installed by your cable provider (ISP) or is replacing another cable modem,
contact your cable operator to register the Gateway. If the modem is not registered with your cable
operator, it will not be able to connect to the cable network system.
Powering on the Gateway
After making your LAN and WAN connections, use the following procedure to power on the Gateway:
1. Connect the supplied power cord to the port labeled Power on the rear panel of the Gateway (see
Figure 2 on page 5).
2. Connect the other end of the power cord to a working power outlet. The Gateway powers on
automatically. The Power LED on the Gateway front panel goes ON and the other front panel LEDs
show the Gateway’s status (see Table 1 on page 4).
WARNING: Only use the power cord supplied with the Gateway. Using a different power cord
can damage your Gateway and void the warranty.
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SMCD3GNV4 and SMCD3GNV4E Wireless EMTA Gateway Administrator Manual
3 Preparing to Configure Your Gateway
Before you can access the Gateway’s GUI, configure the TCP/IP settings in your computer’s operating
system that will be used to configure the Gateway. The topics covered in this chapter are:
y Configuring Microsoft Windows 2000 - see page 12
y Configuring Microsoft Windows XP - see page 13
y Configuring Microsoft Windows Vista - see page 14
y Configuring an Apple® Macintosh® Computer – see page 16
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SMCD3GNV4 and SMCD3GNV4E Wireless EMTA Gateway Administrator Manual
Configuring Microsoft Windows 2000
Use the following procedure to configure your computer if your computer has Microsoft Windows 2000
installed.
1. On the Windows taskbar, click Start, point to Settings, and then click Control Panel.
2. In the Control Panel window, double-click the Network and Dial-up Connections icon. If the
Ethernet adapter in your computer is installed correctly, the Local Area Connection icon appears.
3. Double-click the Local Area Connection icon for the Ethernet adapter connected to the Gateway.
The Local Area Connection Status dialog box appears (see Figure 5).
Figure 5. Local Area Connection Status Window
4. In the Local Area Connection Status dialog box, click the Properties button. The Local Area
Connection Properties dialog box appears.
5. In the Local Area Connection Properties dialog box, verify that Internet Protocol (TCP/IP) is
checked. Then select Internet Protocol (TCP/IP) and click the Properties button.
6. Click Obtain an IP address automatically to configure your computer for DHCP.
7. Click the OK button to save this change and close the Local Area Connection Properties dialog box.
8. Click OK button again to save these new changes.
9. Restart your computer.
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SMCD3GNV4 and SMCD3GNV4E Wireless EMTA Gateway Administrator Manual
Configuring Microsoft Windows XP
Use the following procedure to configure a computer running Microsoft Windows XP with the default
interface. If you use the Classic interface, where the icons and menus resemble previous Windows
versions, perform the procedure under “Configuring Microsoft Windows 2000”.
1. On the Windows taskbar, click Start, click Control Panel, and then click Network and Internet Connections.
2. Click the Network Connections icon.
3. Double-click Local Area Connection for the Ethernet adapter connected to the Gateway. The Local
Area Connection Status dialog box appears.
4. In the Local Area Connection Status dialog box, click the Properties button (see Figure 6). The
Local Area Connection Properties dialog box appears.
Figure 6. Local Area Connection Status Window
5. In the Local Area Connection Properties dialog box, verify that Internet Protocol (TCP/IP) is
checked. Then select Internet Protocol (TCP/IP) and click the Properties button. The Internet
Protocol (TCP/IP) Properties dialog box appears.
6. In the Internet Protocol (TCP/IP) Properties dialog box, click Obtain an IP address automatically
to configure your computer for DHCP. Click the OK button to save this change and close the Internet
Protocol (TCP/IP) Properties dialog box.
7. Click the OK button again to save your changes and restart your computer.
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SMCD3GNV4 and SMCD3GNV4E Wireless EMTA Gateway Administrator Manual
Configuring Microsoft Windows Vista
Use the following procedure to configure a computer running Microsoft Windows Vista with the default
interface. If you use the Classic interface, where the icons and menus resemble previous Windows
versions, perform the procedure under “Configuring Microsoft Windows 2000”.
1. On the Windows taskbar, click Start, click Control Panel, and then select Network and Internet
Icon.
2. Click View Networks Status and tasks and then click Management Networks Connections.
3. Right-click the Local Area Connection icon and click Properties.
4. Click Continue. The Local Area Connection Properties dialog box appears.
5. In the Local Area Connection Properties dialog box, verify that Internet Protocol (TCP/IPv4) is
checked. Then select Internet Protocol (TCP/IPv4) and click the Properties button (see Figure 7).
The Internet Protocol Version 4 Properties dialog box appears.
Figure 7. Local Area Connection Properties Window
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SMCD3GNV4 and SMCD3GNV4E Wireless EMTA Gateway Administrator Manual
6. In the Internet Protocol Version 4 Properties dialog box, click Obtain an IP address automatically
to configure your computer for DHCP (see Figure 8).
Figure 8. Internet Protocol Properties Window
7. Click the OK button to save your changes and close the dialog box.
8. Click the OK button again to save your changes (see Figure 9).
Figure 9. Local Area Connection Status Window
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SMCD3GNV4 and SMCD3GNV4E Wireless EMTA Gateway Administrator Manual
Configuring an Apple® Macintosh® Computer
The following procedure describes how to configure TCP/IP on an Apple Macintosh running Mac OS
10.2. If your Apple Macintosh is running Mac OS 7.x or later, the steps you perform and the screens you
see may differ slightly from the following. However, you should still be able to use this procedure as a
guide to configuring your Apple Macintosh for TCP/IP.
1. Pull down the Apple Menu, click System Preferences, and select Network.
2. Verify that NIC connected to the Gateway is selected in the Show field.
3. In the Configure field on the TCP/IP tab, select Using DHCP (see Figure 10).
4. Click Apply Now to apply your settings and close the TCP/IP dialog box.
Figure 10. Selecting Using DHCP in the Configure Field
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SMCD3GNV4 and SMCD3GNV4E Wireless EMTA Gateway Administrator Manual
Disabling Proxy Settings
Before using the Gateway GUI, disable proxy settings in your Web browser. Otherwise, you will not be
able to view the Gateway’s Web-based configuration pages.
Disabling Proxy Settings in Internet Explorer
The following procedure describes how to disable proxy settings in Internet Explorer 5 and later.
1. Start Internet Explorer.
2. On your browser’s Tool menu, click Options. The Internet Options dialog box appears.
3. In the Internet Options dialog box, click the Connections tab.
4. In the Connections tab, click the LAN settings button. The Local Area Network (LAN) Settings
dialog box appears.
5. In the Local Area Network (LAN) Settings dialog box, uncheck all check boxes.
6. Click OK until the Internet Options window appears.
7. In the Internet Options window, under Temporary Internet Files, click Settings.
8. For the option Check for newer versions of stored pages, select Every time I visit the webpage.
9. Click OK until you close all open browser dialog boxes.
Disabling Proxy Settings in Firefox
The following procedure describes how to disable proxy settings in Firefox.
1. Start Firefox.
2. On your browser’s Tools menu, click Options. The Options dialog box appears.
3. Click the Advanced tab.
4. In the Advanced tab, click the Network tab.
5. Click the Settings button.
6. Click Direct connection to the Internet.
7. Click the OK button to confirm this change.
SMCD3GNV4 and SMCD3GNV4E Wireless EMTA Gateway Administrator Manual
17
Disabling Proxy Settings in Safari
The following procedure describes how to disable proxy settings in Safari.
1. Start Safari.
2. Click the Safari menu and select Preferences.
3. Click the Advanced tab.
4. In the Advanced tab, click the Change Settings button.
5. Choose your location from the Location list (this is generally Automatic).
6. Select your connection method. If using a wired connection, select Built-in Ethernet. For wireless,
select Airport.
7. Click the Proxies tab.
8. Be sure each proxy in the list is unchecked.
9. Click Apply Now to finish.
Disabling Firewall and Security Software
Before configuring the Gateway using the Gateway GUI, disable any firewall or security software that
may be running on your computer. For more information, refer to the documentation for your firewall.
Confirming Your Gateway’s Link Status
Before configuring the Gateway using the Gateway GUI, confirm that the Ethernet Port’s LED on the
rear panel of the Gateway panel is ON. If the LED is OFF, replace the Ethernet cable connecting your
computer and Gateway.
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SMCD3GNV4 and SMCD3GNV4E Wireless EMTA Gateway Administrator Manual
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