Smart Technologies SBID-7075,SBID-7086,SBID-7275,SBID-7286,SBID-7075P,SBID-7086P,SBID-7275P,SBID-7286P,ID7075-1,ID7086-1 User Manual

SMARTBoard® 7000 and

Was this document helpful?

smar ttech.com/docfeedback/171163

7000Proseries

interactive displays

USER’S GUIDE

FOR MODELS:

SBID-7075

l

SBID-7086

l

SBID-7275

l

SBID-7286

l

SBID-7075P

l

SBID-7086P

l

SBID-7275P

l

SBID-7286P

l

ID7075-1

l

ID7086-1

l

Licenses

The ter ms H DMI and H DMI Hig h-Definition Multimedia Interface, and the HDMI lo go are trade marks or reg ister ed trademarks o f H DMI Licensing LLC in the U nited
States and other co untries .

The Bluetoo th wo rd mark is o wned b y the Bluetooth SIG, I nc. and any use of such marks b y SMARTTe chnolog iesU LC is under li cense .

Trademark n otice

SMARTBoard , SMARTNo tebo ok, SMARTMee tingPro, SMARTInk, S MARTamp, S MART l ab, SMARTkapp , SMARTkappiQ, H yPrTouch, PenID, smarttech, the
SMART log o and all SMART tagli nes are trademarks o r re gis tere d trade marks o f SMARTTe chnologie sU LC in the U.S. and/or other co untrie s. Micro soft, Windows
and Inter net E xplo re r are either r eg ister ed trademarks o r trade marks o f Micr oso ft Corp or ation in the United S tates and/or other co untrie s. App le, Mac, OSX,
iPhone, i Pad, iP od touch, AirP lay and S afari ar e trade marks of Appl e Inc., re gi stere d in the U.S . and o ther countries . Goo gle , Go og le Cast, Goo gle Dr ive, Goo gle
Play, Andro id, Chrome, Chromeboo k and Chromecast are trade marks o f G oo gle Inc. Adob e, Acro bat, Read er, Flash and Flash P layer ar e e ither re gistered
trademarks o r trade marks o f Ad obe Sys tems Incorp orated in the U .S. and/or o ther countries. AirParr ot is a trade mark o f S quirr els LLC re gis tere d in the United
States and other co untries . All other third -party p ro duct and company names may be trade marks o f their re spe ctive o wners .

Copyrigh t no tice

© 2 017–20 18SMARTT echnolog ies ULC. All rig hts r ese rve d. N o par t o f this publ ication may be re pro duced , transmitted, transcribe d, s tored in a retri eval sy stem
or translated into any language in any fo rm b y any means without the pr ior written conse nt of SMARTT echnolog ies ULC. Information in this manual is s ubject to
change w ithout notice and do es not re pr ese nt a commitmento n the p art o f S MART.

This p rod uct and/or use ther eof is cove re d by o ne or more of the follo wing U.S . patents:

www.smarttech.com/patents

05/2018

smar ttech.com/kb/171163

Important information

NOTE

Refer to the installation and maintenance guide for important information about installing and

maintaining the display (see More information on page7).

WARNING

l Do not open or disassemble the display. You risk electrical shock from the high voltage

inside the casing. Opening the casing also voids the warranty.

l Do not stand (or allow children to stand) on a chair to touch the surface of the display.

l To reduce the risk of fire or electric shock, do not expose the display to rain or moisture.

l Do not insert objects inside the cabinet ventilation holes, because they could touch

dangerous voltage points and cause electric shock, fire or product damage which may not

be covered by the warranty.

l Do not place heavy objects on the power cable. Damage to the cable could cause shock,

fire or product damage which may not be covered by the warranty.

l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass

fragments with care when disposing of them.

l Disconnect all of the display’s power cables from the wall outlet and seek assistance from

qualified service personnel if any of the following occur:

o

The power cable or plug is damaged

o

Liquid is spilled into the display

o

Objects fall into the display

o

The display is dropped

o

Structural damage, such as cracking, occurs

o

The display behaves unexpectedly when you follow operating instructions

i smar ttech.com/kb/171163

IMPORTANT INFORMATION

Federal Communication Commission
interference statement

This device complies with Part 15 of the FCC Rules.Operation is subjectto the following two conditions:

1. This device may not cause har mful interference, and

2. this device m ust accept any interference received, including interfer ence that may cause undesired operation.

NOTE

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commer cial environment. This equipment gener ates, uses, a nd can ra diate radio frequency energy and, if not
installedand used in accordance with the instruction manual, may cause harmful interfer ence to r adio communications.
Operation of this equipment in a residential a rea is likely to cause ha rmful interference in which case the user willbe
required to correct the interference at his own expense.

CAUTION

Any changes or modifications not expressly approved by the par ty r esponsible for compliance couldvoid the user’s
authority to operate this equipment.

Radiation exposure statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed a nd operated with minimum distance of 20 cm between the antenna of this device a nd all nearby persons. This
transm itter must not be co-located or operated in conjunction with any other antenna or transmitter.

Innovation, Science and Economic Development Canada statement

This device complies with RSS-247 of the Innovation,Science and Economic Development Canada Rules.Operation is subject
to the following two conditions:

1. This device may not cause har mful interference, and

2. this device m ust accept any interference received, including interfer ence that may cause undesired operation.

Radiation exposure statement

This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed a nd operated with minimum distance of 20 cm between the antenna of this device a nd all nearby persons. This
transm itter must not be co-located or operated in conjunction with any other antenna or transmitter.

Cet appareil est conforme à la norme ISED CNR-247pour les a ppareils radio agréés. Son fonctionnement est soum is a ux deux
conditions suivantes:

1. le dispositifne doit pas produire de brouillage préjudiciable, et

2. ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement
indésirable.

Déclaration d’exposition aux radiat ions

Cet équipement est conforme a ux limites d’exposition aux rayonnements ISEDétablies pour un environnement non contrôlé.
Cet équipement doit être installéet utilisé avec un minimum de 20 cm de distance entre la source de ra yonnement et votre
corps. Cet émetteur ne doitpas être co- implantés ou exploités conjointement a vec une a utre antenne ou émetteur.

ii smar ttech.com/kb/171163

IMPORTANT INFORMATION

EU declaration of conformity

Hereby, SMART Technologies ULCdeclares that the ra dio equipment type Intera ctiveDisplay SBI D-7075, SBID-7075P,
SBID-7086,SBI D-7086P, ID7075-1,ID7086-1 and the interactive pen SBID-7000-PEN, SBID-7000P-PEN are in compliance with
Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at the following Internet address: smarttech.com/compliance

WARNING

This equipment is compliant with Class A of CISPR 32. In a residential environment, this equipment may cause r adio
interference.

Radio frequency band and m aximum power level:

Transmitting Band (MHz) Maximum Transmit Power EIRP (dBm)

2402–2483.5 5.0

Compliance to Malaysia specification

The SMART Technologies ULCInteractive Display SBID-7075, SBID-7075P,SBID-7086, SBID-7086P,
wireless Pen models SBID-7000-PEN and SBID-7000P-PEN meet the Malaysian requirements as
defined by the Certifying Agency,SIRIM QAS International.

United Arab Emirates – TRA registration details

Pen – Regulatory models SBI D-7000 -Pen and SBID-7000P-PEN

Panel 75" – Regulatory models SBID-7075 and ID7075-1

Panel 86" – Regulatory model ID7086-1

iii smar ttech.com/kb/171163

Contents

Important information i

Federal Communication Commission interference statement ii

Innovation, Science and Economic Development Canada statement ii

EU declaration of conformity iii

Compliance to Malaysia specification iii

United Arab Emirates – TRA registration details iii

Chapter 1: Welcome 1

About this guide 1

Identifying your specific model 2

Features 2

Components 3

Accessories 6

More information 7

Chapter 2: Using the display 9

Waking up the display and putting it back to sleep 10

Using the convenience panel 10

Using touch 12

Using the pens and eraser 13

Using the iQ experience 16

Connecting and using computers 18

Chapter 3: Troubleshooting 23

Resolving issues with power 24

Resolving issues with presence detection 24

Resolving issues with video 25

Resolving issues with image quality 25

Resolving issues with audio 27

Resolving issues with touch and digital ink 28

Resolving issues with the iQ experience 28

Resolving issues with software 29

Referring to the SMART knowledge base for additional troubleshooting information 29

Contacting your reseller for additional support 29

v smarttech.com/kb/171163

Chapter 1

About this guide 1

Identifying your specific model 2

Identifying your SMARTBoard 7000 or 7000 Pro series interactive display model 2

Identifying your iQ appliance model 2

Features 2

Components 3

Screen 4

Presence detection sensors 5

Home button 5

Pens and eraser 5

Convenience panel 6

iQ appliance 6

Internal speakers 6

Accessories 6

SBA-100 projection audio system 6

SMART Audio 400 classroom amplification system 7

USB extenders 7

More information 7

This chapter introduces the SMARTBoard® 7000 and 7000 Pro series interactive displays.

About this guide

This guide explains how to use a SMARTBoard 7000 or 7000 Pro series interactive display.

This guide is intended for individuals who use displays in their organizations. Other documentation

and resources are available for those who install and maintain displays (see More information on

page7).

1 smar ttech.com/kb/171163

CHAPTER 1

WELCOME

Identifying your specific model

SMART offers several different models of the SMARTBoard 7000 and 7000 Pro series interactive

display and iQ appliance.

Identifying your SMARTBoard 7000 or 7000 Pro series interactive
display model

The following models of SMARTBoard 7000 and 7000 Pro series interactive display are available:

Model Frame style Screen size (approximate) iQ

SBID-7075 White 75" (190 cm) No

SBID-7086 White 86" (218 cm) No

SBID-7275 White 75" (190 cm) Yes

SBID-7286 White 86" (218 cm) Yes

SBID-7075P Black 75" (190 cm) No

SBID-7086P Black 86" (218 cm) No

SBID-7275P Black 75" (190 cm) Yes

SBID-7286P Black 86" (218 cm) Yes

Refer to the specifications for detailed technical information for this model, including product

dimensions and weights (see More information on page7).

Identifying your iQ appliance model

The iQ appliance is installed in the accessory slot of some interactive display models to enable iQ

functionality in those models. SMARToffers several different iQ appliance models.

Use the Identifying your iQ appliance model wizard to identify the specific model of iQ appliance

installed in your display.

Features

The SMARTBoard 7000 or 7000 Pro series interactive display is the hub of your classroom or

meeting room. PC-free embedded computing provides one-touch access to collaborative tools,

including a whiteboard, wireless screen sharing and a web browser. There’s no need for wires,

cables or manual software and firmware updates.

2 smar ttech.com/kb/171163

CHAPTER 1

WELCOME

The display includes the following features:

Feature Description More information

iQ experience The display’s iQ appliance provides one-touch access to

collaborative tools, including a whiteboard, wireless
screen sharing and a web browser.

Touch support You can do everything on the display that you can do at

your computer—open and close applications, meet with
others, create new documents or edit existing ones, visit
websites, play and manipulate videos, and so on—by
touching the display’s surface.

Writing and
drawing support

Audio support The display includes integrated speakers for presenting

You can write over applications in digital ink using one of
the supplied pens, and then erase the digital ink using
your palm, the eraser or the erasers on the pens.

audio from connected input sources.

Components

The display consists of the following components:

Page16

Page12

Page13

[N/A]

3 smarttech.com/kb/171163

CHAPTER 1

WELCOME

No. Name More information

Pictured

1 Screen Page4

2 Presence detection sensor (×2) Page5

3 Home button Page5

4 Eraser Page5

5 Pen (×4) Page5

6 Convenience panel Page6

7 iQ appliance Page6

8 Connector panel Page20

Not pictured

9 AC power inlet, outlet and switch [N/A]

10 RS-232 connectors [N/A]

11 Speakers Page6

Screen

The following are the dimensions of the screen:

Model Diagonal Width Height

SBID-7075 75" (1 90.5 cm) 65" (165.2cm) 38 5/8" ( 93 cm)

SBID-7086 86" (218.4 cm) 74 7/8" (190.3 cm) 42" (107 cm)

SBID-7275 75" (1 90.5 cm) 65" (165.2cm) 38 5/8" ( 93 cm)

SBID-7286 86" (218.4 cm) 74 7/8" (190.3 cm) 42" (107 cm)

SBID-7075P 75" (1 90.5 cm) 65" (165.2cm) 38 5/8" ( 93 cm)

SBID-7086P 86" (218.4 cm) 74 7/8" (190.3 cm) 42" (107 cm)

SBID-7275P 75" (190.5 cm) 65" (165.2cm) 38 5/8" (93 cm)

SBID-7286P 86" (218.4 cm) 74 7/8" (190.3 cm) 42" (107 cm)

For information about the display’s touch features, see Using touch on page12.

4 smarttech.com/kb/171163

CHAPTER 1

WELCOME

Presence detection sensors

The display has two presence detection

sensors on its top frame that can detect

people up to 16' (5 m) away when the

display is in Standby mode.

When the sensors detect people in the

room, the display is ready to turn on. To

turn on the display, press the Power

button or pick up a pen or eraser.

If the room is empty for a specified

period, the display returns to Standby

mode.

For more information about waking up the display and putting it back to sleep, see Waking up the

display and putting it back to sleep on page10.

Home button

Tap the Home button to open the launcher. From the launcher, you can open the iQ appliance’s

apps as well as the settings.

For more information about the launcher and the iQ experience, see Using the iQ experience on

page16.

Pens and eraser

The display comes with black, red, blue and green pens. Each pen has

an attached eraser and an indicator light.

In addition to the pens, the display includes an eraser, which you can use

when you want to erase a large area on the screen.

5 smar ttech.com/kb/171163

CHAPTER 1

WELCOME

For more information about the pens and eraser, see Using the pens and eraser on page13.

Convenience panel

The convenience panel contains buttons for turning the display on and off and controlling the

volume. It also includes connectors for USB peripherals and a computer or other input source.

For more information about the convenience panel, see Using the convenience panel on page10.

iQ appliance

The iQ appliance is installed in the accessory slot on the back of the SBID-7275, SBID-7286,

SBID-7275P and SBID-7286P models. Take advantage of iQ technology and access collaborative

tools.

TIP

Use the Identifying your iQ appliance model wizard on the SMART support site to identify your

model of iQ appliance.

For more information about the iQ experience, see Using the iQ experience on page16.

Internal speakers

The display includes two 10 W integrated speakers. You can also connect external speakers.

Accessories

Accessories for the display include the following:

l SBA-100 projection audio system

l SMART Audio 400 classroom amplification system

l USB extenders

SBA-100 projection audio system

Available for education models, the SBA-100 projection audio system consists

of two 14 W speakers and is intended for wall-mounted displays. You can

control volume using the display’s convenience panel or the digital volume

controls in a connected computer’s operating system.

For more information, see the SBA-100 projection audio system specifications

(smarttech.com/kb/171146).

6 smar ttech.com/kb/171163

CHAPTER 1

WELCOME

SMART Audio 400 classroom amplification system

Available for education models, the SMART Audio 400 classroom amplification

system provides high-quality audio amplification. The system comes with a

teacher microphone and optional student microphone. Multiple speaker

options are available, including wall- and ceiling-mounted speakers. The

amplifier receives audio signals from the microphones and translates them into

crystal-clear sound through the speakers.

For more information, see the SMART Audio 400 classroom amplification system specifications

(smarttech.com/kb/171137).

USB extenders

As noted in the SMARTBoard 7000 and 7000 Pro series interactive displays installation and

maintenance guide (smarttech.com/kb/171164), the USB connection between the display and

computer should be no longer than 16'(5m). If you need to connect a computer that is more than

16' (5 m) from the display, use one of the following USB extenders:

Extender Specifications

USB-XT smarttech.com/kb/119318

CAT5-XT-1100 smarttech.com/kb/170202

More information

In addition to this guide, SMART provides the following documents for the display:

Document Link

Quick reference smarttech.com/kb/171162

SBID-7075, 7275, 7075P and 7275P installation instructions smarttech.com/kb/171160

SBID-7086, 7286, 7086P and 7286P installation instructions smarttech.com/kb/171232

Installation and maintenance guide smarttech.com/kb/171164

SBID-7075 specifications smarttech.com/kb/171131

SBID-7086 specifications smarttech.com/kb/171132

SBID-7275 specifications smarttech.com/kb/171133

SBID-7286 specifications smarttech.com/kb/171134

SBID-7075P specifications smarttech.com/kb/171211

7 sm arttech.com/kb/171163

CHAPTER 1

WELCOME

Document Link

SBID-7086P specifications smarttech.com/kb/171212

SBID-7275P specifications smarttech.com/kb/171213

SBID-7286P specifications smarttech.com/kb/171214

Comparison smarttech.com/kb/171161

These documents are available in the Support section of the SMART website

(smarttech.com/support). Scan the QR code on the cover of this guide to view the SMARTBoard

7000 and 7000 Pro series interactive displays pages in the Support section.

8 smar ttech.com/kb/171163

Chapter 2

Waking up the display and putting it back to sleep 10

Using the convenience panel 10

Using the Power button to identify the display’s status 11

Adjusting audio 11

Freezing the screen 11

Using touch 12

Using the pens and eraser 13

Using the pens 13

Using the eraser 15

Writing, drawing and erasing 15

Changing pen color, thickness and other properties 16

Using the iQ experience 16

Using the launcher 16

Using Whiteboard 17

Using SMARTNotebook Player 17

Using Browser 17

Using Input 17

Using Screen Share 18

Using acetates 18

Cleaning up the display 18

Connecting and using computers 18

Installing SMART software on computers you want to connect to the display 18

Setting the resolutions and refresh rates of computers you want to connect to the display 19

Connecting computers to the display 20

Viewing a connected computer’s input 20

Using SMART software on connected computers 21

9 smar ttech.com/kb/171163

CHAPTER 2

USING THE DISPLAY

Waking up the display and putting it back to sleep

The display’s presence detection sensors can detect people up to 16' (5 m) away when the display

is in Standby mode (in other words, sleeping). When the sensors detect people, the display enters

Ready mode and is ready to wake. To wake the display, do one of the following:

Press the Power button on the convenience panel.

l

l Pick up a pen or the eraser.

The display returns to a partial sleeping state when one of the following occurs:

l The sensors don’t detect people in the room for 60 minutes.

You press the Power button on the convenience panel.

l

The display remains in this partial sleeping state until all pens are fully charged. The display enters

a full sleeping state after all pens are fully charged.

For information on how to turn off the display, see SMARTBoard 7000 and 7000 Pro series

interactive displays installation and maintenance guide (smarttech.com/kb/171164).

Using the convenience panel

The convenience panel contains buttons for turning the display on and off and controlling the

volume. It also includes connectors for USB peripherals and a computer or other input source.

10 smar ttech.com/kb/171163

CHAPTER 2

USING THE DISPLAY

No. Name Procedure

1 Power

Press to enter or exit Standby mode.

l

Press and hold for four seconds to turn off the display.

l

Press and hold for 10 seconds to reset the display.

l

2 Volume increase Press to increase the volume.

3 Volume

Press to decrease the volume.

decrease

4

Freeze

5 USB Type A

connector (×2)

6 HDMI 2 input

connectors

Press to freeze and unfreeze the screen (see page11).

Connect USB drives and other devices that you want to use
with the iQ appliance or a connected computer.

Connect a computer or other input source to use with the
display (see page20).

Using the Power button to identify the display’s status

The Power button indicates the display’s status:

Power button Display status

Off Not receiving power

Amber Standby mode

White Normal operating mode

Adjusting audio

If you’re presenting content with sound, you can use the buttons on the convenience panel to

increase and decrease the volume.

Freezing the screen

You can temporarily freeze the screen by pressing the Freeze button on the convenience panel.

This is particularly useful when you want to pause a video, an animation or other moving content.

NOTE

Freezing the screen does not pause any applications running on the connected computer. It

simply freezes the display of those applications.

To unfreeze the screen, press the Freeze button again.

11 smar ttech.com/kb/171163

CHAPTER 2

USING THE DISPLAY

Using touch

You can do everything on the display that you can do at your computer—open and close

applications, meet with others, create new documents or edit existing ones, visit websites, play

and manipulate videos, and so on—by touching the display’s surface.

You can use an array of gestures within applications, including panning, scaling, rotating and

zooming in and out.

The display’s support for up to 10 simultaneous touch, writing and erase points enables you and

other users to interact with objects on the screen at the same time.

NOTE

The display’s HyPrTouch™ (HybridPrecisionTouch) proprietary hybrid system greatly improves

upon its InGlass™ core by optimizing both touch and pen performance, resulting in virtually no lag

and zero contact detect height.

Exclusive to SMART, HyPr Touch allows for SMART’s unique Simultaneous Tool Differentiation—

the use of 10 touch points, four pens and two erasers (tool and palm) by multiple users for a truly

natural, fully collaborative experience.

You can also use an of gestures within applications.

NOTE

Not all gestures work in all applications. Refer to an application’s documentation to learn which

gestures it supports.

Pan (one finger) Pan (two fingers) / scroll

12 smarttech.com/kb/171163

CHAPTER 2

USING THE DISPLAY

Pinch to zoom in / scale (enlarge) Pinch to zoom out / scale (reduce)

Rotate Flick

Using the pens and eraser

Using the pens

The display comes with black, red, blue and green pens. Each pen has

an attached eraser and an indicator light.

The display’s bottom frame includes magnetic holders for the pens.

Removing a pen from its holder activates it, and you can use the pen to

draw or erase digital ink. Replace the pen when you’re done using it to

charge it.

13 smarttech.com/kb/171163

CHAPTER 2

USING THE DISPLAY

When you first turn on the display or pick up a pen from the magnetic holder, the pen’s light turns

on to indicate the pen’s status:

Light Pen status Action

Solid green The pen is charging slowly

and can be used for at least
two hours.

Solid amber The pen is charging quickly

and can be used for less
than two hours.

Solid red The pen needs to be

charged within 30 minutes.

Flashing red The pen needs to be

charged within 10 minutes.

Flashing green or
amber (while the

The pen’s firmware is

updating.
pen is in the
magnetic holder)

CAUTION

Pick up the pen and use it to write on the
display. Return the pen to the magnetic holder
when you’re done.

Use the pen for up to two hours. Return the pen
to the magnetic holder when done.

NOTE

It is normal for pens to be warm to the touch
when charging quickly.

Finish using the pen and return it to the
magnetic holder when done.

Return the pen to the magnetic holder as soon
as possible.

Wait for the light to stop flashing. This indicates
the pen’s firmware has completed updating.

When you return a pen to the magnetic holder, make sure it’s centered in its holder to keep it

from falling and being damaged. The pen’s light turns on to indicate that it’s properly positioned

in the holder.

IMPORTANT

l Use only pens designed for SMARTBoard 7000 or 7000 Pro series interactive displays (see

smarttech.com/kb/171230).

l After you install the display and turn it on for the first time, place the pens in the holders for

at least five minutes. This pairs the pens with the display and charges them for testing

purposes.

l If you previously paired a pen with a SMART Board 7000 series interactive display, you must

pair it with another display to use it with that display. When you do this, the pen’s firmware

may be updated to align with the other display’s software.

14 smarttech.com/kb/171163

CHAPTER 2

USING THE DISPLAY

l To fully charge the pens, keep them in the holders for at least four hours before users start

using the display.

Using the eraser

In addition to the pens, the display includes an eraser, which you can use

when you want to erase a large area on the screen.

The display’s bottom frame includes a magnetic holder for the eraser.

Replace the eraser when you’re done with it.

CAUTION

When you return the eraser to the magnetic holder, make sure it’s centered in its holder to keep

it from falling and being damaged.

Writing, drawing and erasing

The display includes black, red, blue and green pens, which you can use to write or draw in digital

ink. You can erase digital ink using the eraser ends of the pens, the eraser or gestures.

NOTES

l Up to four users can write or draw digital ink on the screen at the same time. Each pen writes

and draws in its own color. The PenID™ feature enables you to assign different ink

appearances to each pen.

l Each pen has a light that turns on to indicate the pen’s status.

l If you’re viewing a connected computer’s input, SMARTInk enables you to write or draw in

digital ink over applications, files, folders, websites and any other open window on the

computer.

15 smarttech.com/kb/171163

CHAPTER 2

USING THE DISPLAY

To write or draw in digital ink

1. Pick up one of the display’s pens.

2. Use the pen to write or draw in digital ink.

NOTE

The PenID feature enables you to use the pens at the same time and customize their colors

and other settings independently.

To erase digital ink

Move a pen’s eraser over the digital ink you want to erase.

OR

Move the eraser over the digital ink you want to erase.

OR

Move your fist or palm over the digital ink you want to erase.

Changing pen color, thickness and other properties

You can change a pen’s default color, thickness and other properties:

l To change a pen’s properties while using the Whiteboard app or any of the other apps in the

iQ experience, see Using the Whiteboard.

l To change a pen’s properties while using a connected computer, see Using SMARTInk.

Using the iQ experience

Using the launcher

Use the launcher to open the Whiteboard, SMARTNotebook® Player, Browser, Input and Screen

Share apps, and to access settings.

16 smarttech.com/kb/171163

CHAPTER 2

USING THE DISPLAY

NOTE

SMARTNotebook Player is available on education models only.

To show the launcher

Tap the Home button at the bottom of the screen.

To hide the launcher

Select an app, tap the Home button or tapanywhere on the screen.

Using Whiteboard

Using Whiteboard, you can write and erase notes on the display just as you do on a traditional dry

erase board. You can also save your notes for later reference and share them using the

SMARTkapp® app.

To learn how to use the display’s pens and eraser to write, draw and erase in Whiteboard, see

Using the pens and eraser on page13.

To learn how to use the other features of Whiteboard, see Using the Whiteboard.

Using SMARTNotebook Player

Use SMARTNotebook Player to open, view and interact with SMARTNotebook software files.

Notebook Player makes it easy to present SMARTNotebook files and play SMART lab™ activities

on the display.

You can also install the Notebook Player app on your iOS device to view and control SMART

Notebook files from the device.

To learn more about SMARTNotebook Player, see Using SMARTNotebook Player.

Using Browser

You can use Browser to view web content on the display.

To learn more about Browser, see Using Browser

Using Input

You can use the connector panel on the right side of the display or the convenience panel to

connect a room computer, guest laptops and other input sources.

17 smar ttech.com/kb/171163

CHAPTER 2

USING THE DISPLAY

To learn how to connect computers to the display and view their input, see Using Input.

Using Screen Share

You can share content from computers and mobile devices on the display wirelessly using Screen

Share.

Screen Share supports the following devices:

l Chromebook™ laptops, using Google™ Cast Chrome™browser extension

l Windows® computers, using Miracast

l Mac computers and iOS devices, using AirPlay

l Android™ devices, using Cast Screen

1

, Google Cast Chromebrowser extension or AirParrot

Using acetates

When using the Browser app or Screen Share app, you can write or draw on acetates and save

them to the Whiteboard library.

To learn more about acetates, see Using acetates.

Cleaning up the display

After you’ve finished using the display, show the launcher and tap Clean Up to clean up the

display for the next user.

Connecting and using computers

Installing SMART software on computers you want to connect to the display

The SBID-7075, SBID-7086, SBID-7275 and SBID-7286 models come with one license of SMART

LearningSuite (including SMART Notebook software). You can download SMART LearningSuite

from smarttech.com/downloads and install it on a room computer following the instructions in

Installing and maintaining SMARTNotebook 17.

1

Windows 10 operating system only

18 smarttech.com/kb/171163

CHAPTER 2

USING THE DISPLAY

The SBID-7075P, SBID-7086P, SBID-7275P and SBID-7286P models come with one room license

and ten personal licenses of SMARTMeetingPro software. You can download

SMARTMeetingPro software from smarttech.com/downloads and install the room license on a

room computer and the personal licenses on up to then users’ laptops following the instructions in

Installing and maintaining SMARTMeetingPro 4.

You can purchase additional licenses of SMART software to install on other computers. Contact

your authorized SMART reseller (smarttech.com/where) for more information.

NOTE

SMARTLearning Suite and SMARTMeeting Pro software are bundled with the following

software:

Software Description

SMART Product Drivers Enables connected computers to detect input from the display

SMARTInk® Enables you to write and draw in digital ink over applications, files,

folders, websites and any other open window on connected
computers

Setting the resolutions and refresh rates of computers you want to
connect to the display

The following table presents the recommend resolutions and refresh rates for the display’s input

sources:

Input source Resolution Refresh rate

HDMI 1 3840×2160 60Hz

HDMI 2 1920×1080 60Hz

DisplayPort 1920×1080 60Hz

VGA 1920×1080

If possible, set any connected computers to these resolutions and refresh rates. See the

connected computers’ operating system documentation for instructions.

2

60Hz

2

See Connecting and using computers on the previous page for caveats.

19 smarttech.com/kb/171163

CHAPTER 2

USING THE DISPLAY

Connecting computers to the display

You can connect computers with SMARTsoftware to the display as shown below.

NOTES

l To interact with content, connect a USB cable to the appropriate USB Type-B receptacle on

the connector panel or convenience panel (as shown in the above diagrams).

l Your organization’s installers might have connected cables to the connector panel or the

convenience panel and run the cables behind a wall or under the floor to a desk or table

where you can place your computer.

Viewing a connected computer’s input

Use the Input app to view a connected computer’s input on the display.

To view a connected computer’s input

1. Connect the computer to the display.

Tap the Home button at the bottom of the screen.

2.

The launcher appears.

20 smar ttech.com/kb/171163

CHAPTER 2

USING THE DISPLAY

Tap Input .

3.

The display shows thumbnails of the devices that are connected to the display’s inputs:

o

A gray thumbnail indicates no device is connected to an input.

o

A blue thumbnail indicates a device is connected to an input but is in sleep mode.

o

A thumbnail showing a preview screen indicates a device is connected to an input and is

currently active.

4. Tap the computer’s thumbnail.

Using SMART software on connected computers

After you’ve connected a computer to the display and used the Input app to view its input on the

display, you can use the SMART software to present content and enable collaboration.

For information on SMART Learning Suite (including SMARTNotebook software), see

SMARTNotebook 17.

For information on SMART Meeting Pro software, see SMARTMeeting Pro 4.

21 smarttech.com/kb/171163

Chapter 3

Resolving issues with power 24

Resolving issues with presence detection 24

Resolving issues with video 25

Resolving issues with image quality 25

Resolving issues with audio 27

Resolving issues with touch and digital ink 28

Resolving issues with the iQ experience 28

Resolving issues with software 29

Referring to the SMART knowledge base for additional troubleshooting information 29

Contacting your reseller for additional support 29

Finding the display serial number 29

Finding the iQ appliance serial number 29

This chapter explains how to resolve a variety of common issues with the display, including issues

with:

l Power

l Presence detection

l Video

l Image quality

l Audio

l Touch and digital ink

l iQ experience

l Software

23 smarttech.com/kb/171163

CHAPTER 3

TROUBLESHOOTING

Resolving issues with power

Issue Solutions

The SMART product doesn’t turn
on and its power light isn’t lit.

l Make sure the power cable is securely fastened to the power outlet and the

SMART product.

NOTE

If the power cable is connected to a power bar, make sure the power bar is
securely fastened to the power outlet and turned on.

l Make sure the switch beside the AC power inlet is in the ON (I ) position.

l Make sure the power outlet is working by testing it with a different device.

l Make sure the power cable is workingby testing it with a different device.

The SMART product turns on, its
power light is lit,but nothing shows
on the screen.

The SMART product doesn’t turn
on when you use a connected

l Pick up a pen or press the Power button.

l See Resolvingissues with video on the facing page.

l Restart the SMART product.

l Make sure the computer is on.

l Pick up a pen or press the SMARTproduct’s Power button.

computer’s mouse or keyboard.

You’re experiencing other issues
with power, or the previous

See Referring to the SMART knowledge base for additionaltroubleshooting
information on page29.

solutions don’t resolve the issue.

Resolving issues with presence detection

Issue Solutions

The SMART product doesn’t enter
Ready mode when users enter the

l Make sure a ll cables are securely connected.

l Make sure nothing is blocking the presence detection sensors.

room.

The SMART product enters Ready

l Checkfor and, if possible, move the SMART product away from the following:

mode when it shouldn’t.

l Be awa re that the SMARTproduct’s presence detection r ange is 16'(5m).

You’re experiencing other issues
with presence detection, or the
previous solutions don’t resolve the
issue.

24 smarttech.com/kb/171163

o

Directsunlight

o

Bright lights

o

Forced air ducts

o

Plasma displays

o

Infrared audio systems and other infrared sources

o

Polished floors, glass walls, or other reflectivesurfaces

See Referring to the SMART knowledge base for additionaltroubleshooting
information on page29.

CHAPTER 3

TROUBLESHOOTING

Resolving issues with video

Issue Solutions

You’re experiencing the following
or similar issues with video:

l The videois distorted.

l There is visual noise.

l The image is dim.

The SMART product is on, but
nothing shows on the screen.

A computer is connected to the
SMART product, but only a “Looking
for a connection” message
appears on the screen.

You want to output video to
another display.

l Make sure a ny connected computers are on and not in Standby mode.

l Make sure the iQ appliance is securely installed in the a ccessory slot and its

power light is on.

l Set connected computers’ resolution and refresh rate to values that the SMART

product supports.

See Setting the r esolutions and refresh rates of computers you want to connect
to the display on page19.

l Restart the SMART product and any connected computers.

l Replace the videocable connecting the computer to the SMART product to

determine if the issue is with the cable.

l Make sure a ny connected computers are on and not in Standby mode.

l Make sure the screen is working by pressing the Home button (below the

screen) to open the launcher.

l Restart the SMART product and any connected computers.

l Replace the videocable connecting the computer to the SMART product to

determine if the issue is with the cable.

Make sure the computer is connected to the currently selectedinput.

l Be awa re that only SMARTproducts with newer AM30 or AM40 appliances

support video output.

l See Using a secondary display.

You’re experiencing other issues
with video, or the previous solutions

See Referring to the SMART knowledge base for additionaltroubleshooting
information on page29.

don’t resolve the issue.

Resolving issues with image quality

Issue Solutions

You’re experiencing the following
or similar issues with image quality:

l There ar e lines or snow on

the screen.

l The image if flickering or

flashing.

l Set the connected computer’s resolution and refresh rates to values that the

SMART product supports.

See Setting the r esolutions and refresh rates of computers you want to connect
to the display on page19.

l Open the on-screen display menu. If it appears correctly, the issue is with the

videoinput.

l Adjust the SMARTproduct’s image settings.

l Restart the SMART product.

25 smarttech.com/kb/171163

CHAPTER 3

TROUBLESHOOTING

Issue Solutions

There ar e bright spots on the
screen.

l Open the on-screen display menu. If it appears correctly, the issue is with the

videoinput.

l Take a photograph of the screen a nd send it to SMART support. If SMART

support determines that the issue is with the screen and the SMART product is
under warranty, you ma y be eligible for a replacement.

The image isn’t clear. There are

Adjust the SMARTproduct’s image settings.
lines,double images or other
distortions.

Colors don’t appear correctly. l Be awa re that if two or more SMARTproducts are m ounted side-by-side,there

could be minor differences in colors across the SMARTproducts.This issue is

not unique to SMART products.

l If you’re using a VGA video input, use a different cable or connect a different

source to see if the issue is with the cable or input source.

The image is cut off or shifted to the
left or r ight.

l Adjust any connected computers’ video settings,particularly zoom, crop and

underscan.

See the computer’s operating system documentation.

l If the computer’s desktop is entirely black,change it to dark gray or a different

color.

l If the computer’s background is extended across m ultiple screens, duplicate the

desktopacross the screens or set the SMART product as the only screen.

The image doesn’t fill the entire
screen.

A persistent ima ge appears on the

Adjust any connected computers’ video settings,particularly overscan.

See the computer’s operating system documentation.

See Image persistence or bur n in on LCDdisplays.
SMART product.

You’re experiencing other issues
with image quality, or the pr evious
solutions don’t resolve the issue.

See Referring to the SMART knowledge base for additionaltroubleshooting

information on page29.

26 smarttech.com/kb/171163

CHAPTER 3

TROUBLESHOOTING

Resolving issues with audio

Issue Solutions

You’re experiencing the following
or similar issues with audio:

l No sound is coming from the

speakers.

l Sound is coming from the

speakers, but the volume is
low.

l The sound is distorted or

muffled.

There is a whine or buzzing sound
coming from the back of the
SMART product.

l If you’re using external speakers, make sure the speakers are turned on.

l Make sure the cables connecting the SMART product to the computer are

securely fastened.

NOTES

o

The SMARTproduct’s stereo 3.5 mm in connector works with the VGA
input.

o

Connectingan audio cable to the SMARTproduct’s stereo 3.5 mm out
connector disables the internal speakers.

o

l Adjust the volume on the SMART product and the connected computer and

make sure neither are m uted.

l Adjust the SMARTproduct’s audio settings.

l Make sure the SMART product is set as the default audio device for the

connected computer’s audio output.

See the connected computer’s operating system documentation.

l If you’re using the integrated speakers, set the volume for the computer and any

running applications to 80%, and then adjust the SMARTproduct’s volume.

OR

If you’re using external speakers, set the volume for the computer, any running

applications a nd the SMART product to 80%, and then adjust the speakers’

volume.

l Be awa re that these sounds a re normal. All SMARTproducts emit some

electrical noise.Such sounds may be more noticeable with some

SMARTproducts than with others. However, if you hear noise fr om the front of

the SMART product, further investigation is required.

l Connect all devices to the same power outlet or power bar.

You’re experiencing other issues
with audio,or the previous
solutions don’t resolve the issue.

27 smarttech.com/kb/171163

See Referring to the SMART knowledge base for additionaltroubleshooting

information on page29.

CHAPTER 3

TROUBLESHOOTING

Resolving issues with touch and digital ink

Issue Solutions

You’re experiencing the following
or similar issues with touch and
digital ink:

l When users touch or write on

the screen, the pointer or
digital ink a ppears in the
wrong place.

l Touch and digital ink are

intermittent.

l Digital ink disappears as you

write.

l Digital ink colors change

unexpectedly.

The SMART product responds to
touch but not to writing with a pen.

The SMART product doesn’t
respond to touch or writing with a
pen.

You’re experiencing issues with
one or more of the
SMARTproduct’s pens.

l Restart the SMART product.

l Confirm with the installers that the computer is connected to the SMART product

with only a single cable.

l Make sure SMART Product Drivers a nd SMARTInk are installed a nd running on

any connected computers.

l Use a known working pen from another SMART product to check if the issue is

being caused by the pen.

l Remove infrared sources such as incandescent or a rc lights,desk lamps and

infrared a udio devices or move the SMART product to another location in the

room.

l Update the firmware.

l Remove the SMART product fr om the wall,calibrate it and confirm if this r esolves

the issue. If it does, check the wall and wall mount for issues.

Reinstall or update SMART Product Drivers.

Make sure a ny connected computers ha ve detectedthe SMARTproduct’sUSB

connection and installed drivers. On Windows computers, open Device Manager

and make sur e there is no red X or yellow explanation mark (!) over the

SMARTproduct’s icon.On M ac computers, open System Inform ation and

ensure ther e are no error messages in the SMARTproduct’s r ow.

l Use only SMART Board 7000 series interactive display pens with the SMART

product. Pens from other interactive displays aren’t compatible.

l Return the pen to its magnetic holder to calibrate it.

l Make sure the pen’s pressure sensitive switch isn’t damaged or dirty.

l If one pen isn’t working,make sure the pen is paired with the SMART product

and is fullycharged.

l If all pens aren’t working, return the pens to their magneticholders and restart

the SMART product.

You can’t write or draw in
Microsoft® Office.

You’re experiencing other issues
with touch and digital ink, or the

l Make sure M icrosoft Office 201 3 or later is installed.

l Reinstall or update SMART Product Drivers and SMARTInk.

See Referring to the SMART knowledge base for additionaltroubleshooting

information on the facing page.

previous solutions don’t resolve the
issue.

Resolving issues with the iQ experience

For information on resolving issues with the iQ experience, including the Whiteboard,

SMARTNotebook Player, Browser, Input and Screen Share apps, see Troubleshooting iQ system

software.

28 smarttech.com/kb/171163

CHAPTER 3

TROUBLESHOOTING

Resolving issues with software

For information on resolving issues with SMART Learning Suite (including SMARTNotebook

software), see Troubleshooting SMARTNotebook 17.

For information on resolving issues with SMART Meeting Pro software, see Troubleshooting

SMARTMeetingPro 4.

Referring to the SMART knowledge base for additional troubleshooting information

Refer to the SMART knowledge base for additional troubleshooting information:

community.smarttech.com/s/topic/0TO0P00000010RIWAY/7000-series

Contacting your reseller for additional support

If an issue you’re experiencing with the display persists or isn’t covered in Chapter 3:

Troubleshooting on page23 or the knowledge base, contact your authorized SMART reseller

(smarttech.com/where) for support.

Your reseller might ask you for the serial number for the display or the iQ appliance.

Finding the display serial number

The display’s serial number is located in the following places:

l In the iQ settings

l On the bottom frame

l On the back of the display

Finding the iQ appliance serial number

The iQ appliance’s serial number is located on the iQ appliance.

NOTE

You need to remove the iQ appliance from the display to find the serial number.

29 smarttech.com/kb/171163

SMARTTECHNOLOGIES

smar ttech.com/support

smar ttech.com/contactsupport

smar ttech.com/kb/171163