SMART TECHNOLOGIES SBID-7086, SBID-7075P, SBID-7275, SBID-7386, SBID-7086P Installation And Maintenance Manual

SMARTBoard® 7000 and
7000Proseries

interactive displays

INSTALLATION AND MAINTENANCE GUIDE

SBID-7075 | SBID-7086 | SBID-7275 | SBID-7286 | SBID-7375 | SBID-7386

SBID-7075P | SBID-7086P | SBID-7275P | SBID-7286P | SBID-7375P | SBID-7386P

ID7075-1 | ID7086-1

Was this document helpful?

smar ttech.com/docfeedback/171164

Learn more

This guide and other resources for SMARTBoard 7000 and 7000Pro series

interactive displays are available in the Support section of the

SMARTwebsite (smarttech.com/support). Scan this QRcode to view these

resources on your mobile device.

Licenses

The ter ms HDMI and HDMI Hig h-Definition Multimedia Interface, and the HD MI log o are trademarks o r r eg ister ed trademarks o f H DMI Lice nsing LLC in the United
States and other co untries .

The Bluetoo th wo rd mark i s owne d by the Bl uetooth SIG, Inc. and any use of such marks b y SMARTTe chnolog ie sULC is under lice nse.

Trademark n ot ice

SMARTBoard , SMARTNo tebo ok, S MARTMeetingPro , SMARTInk, SMARTkapp , SMARTkappi Q, HyPr To uch, Pe nID, smarttech, the SMART log o and all SMART
taglines are trade marks or r eg ister ed trademarks o f SMARTTe chnologie sU LC i n the U. S. and/or o ther countries . Intel is a trade mark of Intel Corpo ration in the
U.S. and/or other co untries. Micro so ft and Window s are either r eg ister ed trade marks or trade marks of Micro soft Corp oratio n in the United States and/or other
countries. Ap ple , Mac, OSX, iPhone, i Pad, i Pod touch, iT unes, AirP lay and Bonjour are trade marks of Apple Inc., re gi stere d i n the U .S. and other countries.
Goo gle , Go og le Cast, Go og le Play, Andro id, Chrome, Chromeboo k and Chromecast ar e trade marks of Go og le Inc. Air Parro t is a trade mark o f Squirr el s LLC
reg iste re d in the United S tates and o ther countries . All other third-party pro duct and c ompany names may be trad emarks of their r es pe ctive o wners .

Copyrigh t no tice

© 2 017–2 018S MARTTe chnologie sU LC. All rig hts r ese rve d. No p art of this publication may be r ep ro duced , transmitted, transcribe d, s tore d in a re trieval s ystem
or translated into any language in any form by any means w ithout the pri or w ritten consent of SMARTTe chnolog ies ULC. Information in this manual is subje ct to
change w ithout notice and do es not r ep re se nt a commitment o n the p art of SMART.

This p rod uct and/or use thereo f is co ver ed by o ne or more o f the fo llowing U.S . patents:

www.smarttech.com/patents

09/2018

smar ttech.com/kb/171164

Important information

IMPORTANT

There are critical software updates for the display that you need to install to ensure the display is

fully functional and provides the best experience. Connect to a wired or wireless network to

automatically download and apply these updates as well as future updates.

WARNING

l Failure to follow the installation instructions shipped with the display could result in injury

and product damage which may not be covered by the warranty.

l Do not open or disassemble the display. You risk electrical shock from the high voltage

inside the casing. Opening the casing also voids the warranty.

l Do not stand (or allow children to stand) on a chair to touch the surface of the display. Rather,

mount the product at the appropriate height.

l To reduce the risk of fire or electric shock, do not expose the display to rain or moisture.

l If the display requires replacement parts, make sure the service technician uses

replacement parts specified by SMARTTechnologies or parts with the same characteristics

as the original.

l Ensure that any cables that cross the floor to the display are properly bundled and marked

to avoid a trip hazard.

l Do not insert objects inside the cabinet ventilation holes, because they could touch

dangerous voltage points and cause electric shock, fire or product damage which may not

be covered by the warranty.

l Do not place heavy objects on the power cable. Damage to the cable could cause shock,

fire or product damage which may not be covered by the warranty.

l Useonly extension cords and outlets that can fully accommodate the display’s polarized

plug.

l Use the power cable provided with the display. If a power cable is not supplied, contact

your supplier. Use only power cables that match the AC voltage of the power outlet and that

comply with your country’s safety standards.

i smar ttech.com/kb/171164

IMPORTANT INFORMATION

l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass

fragments with care when disposing of them.

l Do not move or mount the display by connecting rope or wire to its handles. The display is

heavy, and failure of the rope, wire or handle could lead to injury.

l Use only VESA®-approved mounts.

l Disconnect all of the display’s power cables from the wall outlet and seek assistance from

qualified service personnel if any of the following occur:

o

The power cable or plug is damaged

o

Liquid is spilled into the display

o

Objects fall into the display

o

The display is dropped

o

Structural damage, such as cracking, occurs

o

The display behaves unexpectedly when you follow operating instructions

CAUTION

l Turn off the display before cleaning its screen. Otherwise, you may scramble the desktop

icons or inadvertently activate applications when you wipe the screen.

l Avoid setting up and using the display in an area with excessive levels of dust, humidity and

smoke.

l Make sure an electrical socket is near the display and remains easily accessible during use.

l The display should be used only with European TN and TT power distribution systems.

It is not suitable for older, IT-type power distribution systems found in some European

countries. “This system (IT-type) is widely used isolated from earth, in some installations in

France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral

not distributed, at 230V line-to-line.”

Contact qualified personnel if you’re uncertain of the type of power system available where

you’re installing the display.

l The accessory slot’s maximum available power is 60 W. The slot is not a limited power

source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy

the fire enclosure requirements of IEC60950-1.

ii smar ttech.com/kb/171164

IMPORTANT INFORMATION

l You must connect the USB cable that came with the display to a computer that has a USB

compliant interface and that bears the USB logo. In addition, the USB source computer must

be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL Mark(s) for

CSA/UL 60950. This is for operating safety and to avoid damage to the display.

l Wait five minutes before removing the iQ appliance (AM50) from the display to allow the iQ

appliance (AM50) to cool.

IMPORTANT

l The following are the normal operating power requirements for the display:

Model Power requirements

SBID-7075 100V to 240V AC, 50 Hz to 60 Hz, 147 W

SBID-7086 100V to 240V AC, 50 Hz to 60 Hz, 172 W

SBID-7275 100V to 240V AC, 50 Hz to 60 Hz, 162 W

SBID-7286 100V to 240V AC, 50 Hz to 60 Hz, 187 W

SBID-7375 100V to 240V AC, 50 Hz to 60 Hz, 162 W

SBID-7386 100V to 240V AC, 50 Hz to 60 Hz, 187 W

SBID-7075P 100V to 240V AC, 50 Hz to 60 Hz, 147 W

SBID-7086P 100V to 240V AC, 50 Hz to 60 Hz, 172 W

SBID-7275P 100V to 240V AC, 50 Hz to 60 Hz, 162 W

SBID-7286P 100V to 240V AC, 50 Hz to 60 Hz, 187 W

SBID-7375P 100V to 240V AC, 50 Hz to 60 Hz, 162 W

SBID-7386P 100V to 240V AC, 50 Hz to 60 Hz, 187 W

l For additional requirements and other information, refer to the display’s specifications (see

More information on page8).

Federal Communication Commission interference statement

This device complies with Par t 15 of the FCC Rules.Operation is subject to the following two conditions:

1. This device may not cause harmful interfer ence, a nd

2. this device must accept any interference received, includinginterference that may cause undesired operation.

iii smar ttech.com/kb/171164

IMPORTANT INFORMATION

NOTE

This equipment has been tested and found to comply with the limits for a Class A digital device,pursuant to part 15 of the
FCC Rules. These limits are designed to pr ovide reasonable protection against harmful interference when the equipment is
operated in a commer cial environment. This equipment genera tes, uses, and can ra diate radio frequency energy and, if not
installedand used in accordance with the instruction manua l, ma y cause har mful interference to radio communications.
Operation of this equipment in a residential area is likely to cause har mful interference in which case the user will be
required to correct the interference at his own expense.

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s
authority to operate this equipment.

Radiation exposure statement

This equipment complies with FCC radiation exposure limitsset forth for a n uncontrolled environment. This equipment should
be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This
transm itter must not be co-located or operated in conjunction with any other antenna or transmitter.

Innovation, Science and Economic Development Canada statement

This device complies with RSS-247of the Innovation, Science and Economic Development Canada Rules.Operation is subject
to the following two conditions:

1. This device may not cause harmful interfer ence, a nd

2. this device must accept any interference received, includinginterference that may cause undesired operation.

Radiation exposure statement

This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This
transm itter must not be co-located or operated in conjunction with any other antenna or transmitter.

Cet appareil est conforme à la nor me ISED CNR-247 pour les appareils r adio agréés. Son fonctionnement est soumis aux deux
conditions suivantes:

1. le dispositif ne doit pas produire de brouillage préjudiciable,et

2. ce dispositif doit accepter tout brouillage reçu, y compr is un brouillage susceptible de provoquer un fonctionnement
indésirable.

Déclaration d’exposition aux radiat ions

Cet équipement est conforme aux limites d’exposition aux rayonnements ISED établies pour un environnement non contrôlé.
Cet équipement doit êtr e installé et utilisé avec un minimum de 20 cm de distance entr e la source de ra yonnement et votre
corps. Cet émetteur ne doit pas être co- implantés ou exploités conjointement avec une a utre antenne ou émetteur.

EU declaration of conformity

Hereby, SMART Technologies ULC declares that the radio equipment type Interactive Display SBI D-7075, SBID-7075P,
SBID-7086,SBI D-7086P, ID7075-1, ID7086-1 and the interactive pen SBID-7000-PEN, SBID-7000P-PEN are in compliance with
Directive 2014/53/EU.

The full text of the EU declaration of conformity is availableat the following Inter net address: smarttech.com/compliance

iv smarttech.com/kb/171164

IMPORTANT INFORMATION

WARNING

This equipment is compliant with Class A of CISPR 32. In a residential environment, this equipment may cause radio
interference.

Radio frequency band and maximum power level:

Transmitting Band (MHz) Maximum Transmit Power EIRP (dBm)

2402–2483.5 5.0

Compliance to Malaysia specification

The SMART Technologies ULC Interactive Display SBID-7075, SBID-7075P, SBID-7086, SBID-7086P,
wireless Pen m odels SBI D-7000-PEN and SBID-7000P-PEN meet the Malaysian requirem ents as
defined by the CertifyingAgency, SIRIM QAS International.

United Arab Emirates – TRA registration details

Pen – Regulatory models SBID-7000-Pen and SBID-7000 P-PEN

Panel 75" – Regulatory models SBID-7075and ID7075-1

Panel 86" – Regulatory model ID7086-1

Microsoft® statement regarding Windows® 10
operating system

Windows 10 is automatically updated, which is always enabled. ISP fees may apply.Additional r equirements may apply over
time for updates.

v smarttech.com/kb/171164

Contents

Important information i

Federal Communication Commission interference statement iii

Innovation, Science and Economic Development Canada statement iv

EU declaration of conformity iv

Compliance to Malaysia specification v

United Arab Emirates – TRA registration details v

Microsoft statement regarding Windows 10 operating system v

Chapter 1: Welcome 1

About this guide 1

Identifying your specific model 2

Features 3

Components 4

Accessories 7

More information 8

Chapter 2: Installing the display 11

Moving the display to the installation site 11

Installing the display on a wall 14

Installing the display on a stand 19

Chapter 3: Connecting power and devices 21

Connecting power 22

Connecting to a network 22

Connecting the Intel Compute Card 23

Connecting cables for room computers, guestlaptops and other input sources 24

Connecting external speakers 25

Connecting room control systems 26

Display connectorpanel reference 27

Display convenience panel reference 28

iQ appliance reference 29

Other connectors 31

Chapter 4: Turning on the display for the first time 33

Chapter 5: Maintaining the display 35

Checking the display installation 35

Cleaning the screen 36

Maintaining ventilation 36

vii smar ttech.com/kb/171164

CONTENTS

Preventing condensation 37

Replacing the pens and eraser 37

Turning the display off and back on 37

Resetting the display 38

Removing and transporting the display 38

Updating system software 39

Chapter 6: Troubleshooting 41

Resolving issues with power 42

Resolving issues with presence detection 42

Resolving issues with video 43

Resolving issues with image quality 43

Resolving issues with audio 45

Resolving issues with touch and digital ink 46

Resolving issues with the iQ experience 46

Resolving issues with the Intel Compute Card 47

Resolving issues with software 47

Referring to the SMART knowledge base for additional troubleshooting information 47

Contacting your reseller for additional support 47

Appendix A: Adjusting iQ settings 49

Network settings 49

Personalization 50

Application settings 50

System settings 51

Appendix B: Remotely managing the display 55

Connecting multiple displays 56

Configuring the computer’s serial interface settings 56

Power states 57

Commands and responses 58

Power state commands 61

Input commands 61

Brightness commands 62

Freeze commands 62

Volume commands 62

Mute commands 62

Firmware version commands 63

Serial number commands 63

Part number commands 63

Resolving issues with remote management 64

Appendix C: Hardware environmental compliance 65

Waste Electrical and Electronic Equipment (WEEE) 65

viii smar ttech.com/kb/171164

CONTENTS

Batteries 65

More information 65

ix smarttech.com/kb/171164

Chapter 1

About this guide 1

Identifying your specific model 2

Identifying your SMARTBoard 7000 or 7000 Pro series interactive display model 2

Identifying your iQ appliance model 2

Features 3

Components 4

Screen 5

Presence detection sensors 5

Home button 5

Pens and eraser 6

Convenience panel 6

iQ appliance (and Intel Compute Card) 6

Internal speakers 7

Accessories 7

SBA-100 projection audio system 7

SMART Audio 400 classroom amplification system 7

USB extenders 8

More information 8

This chapter introduces the SMARTBoard® 7000 and 7000 Pro series interactive displays.

About this guide

This guide explains how to install and maintain a SMARTBoard 7000 or 7000 Pro series interactive

display. It includes the following information:

l How to install the display

l How to connect power and devices

l How to turn on the display for the first time and configure the iQ appliance

l How to maintain the display for years of use

l How to troubleshoot issues with the display

1 smar ttech.com/kb/171164

CHAPTER 1

WELCOME

In addition, this guide includes information on the display’s settings and remote management

support.

This guide is intended for those who install and maintain displays in their organizations. Other

documentation and resources are available for those who use displays (see More information on

page8).

Identifying your specific model

SMART offers several different models of the SMARTBoard 7000 and 7000 Pro series interactive

display and iQ appliance.

Identifying your SMARTBoard 7000 or 7000 Pro series interactive
display model

The following models of SMARTBoard 7000 and 7000 Pro series interactive display are available:

Model Frame style Screen size

(approximate)

SBID-7075 White 75" (190 cm) No No

SBID-7086 White 86" (218 cm) No No

SBID-7275 White 75" (190 cm) Yes No

SBID-7286 White 86" (218 cm) Yes No

SBID-7375 White 75" (190 cm) Yes Yes

SBID-7386 White 86" (218 cm) Yes Yes

SBID-7075P Black 75" (190 cm) No No

SBID-7086P Black 86" (218 cm) No No

SBID-7275P Black 75" (190 cm) Yes No

SBID-7286P Black 86" (218 cm) Yes No

SBID-7375P Black 75" (190 cm) Yes Yes

SBID-7386P Black 86" (218 cm) Yes Yes

Refer to the specifications for detailed technical information for this model, including product

dimensions and weights (see More information on page8).

iQ Intel®

ComputeCard

Identifying your iQ appliance model

The iQ appliance is installed in the accessory slot of some interactive display models to enable iQ

2 smar ttech.com/kb/171164

CHAPTER 1

WELCOME

functionality in those models. SMARToffers several different iQ appliance models.

Use the Identifying your iQ appliance model wizard to identify the specific model of iQ appliance

installed in your display.

Features

The SMARTBoard 7000 or 7000 Pro series interactive display is the hub of your classroom or

meeting room. PC-free embedded computing provides one-touch access to collaborative tools,

including a whiteboard, wireless screen sharing and a web browser. There’s no need for wires,

cables or manual software and firmware updates.

The display includes the following features:

Feature Description

iQ experience The display’s iQ appliance provides one-touch access to collaborative tools,

including a whiteboard, wireless screen sharing and a web browser.

The SBID-7375, SBID-7386, SBID-7375P and SBID-7386P models have an
Intel Compute Card in the appliance to provide a fully functional Windows 10
solution at your fingertips, without the need for an external PC or cabling.

Touch support Users can do everything on the display that they can do at their computers—

open and close applications, meet with others, create new documents or edit
existing ones, visit websites, play and manipulate videos, and so on—by
touching the display’s surface.

Writing and
drawing support

Audio support The display includes integrated speakers for presenting audio from

Users can write over applications in digital ink using one of the supplied pens,
and then erase the digital ink using their palms, the eraser or the erasers on
the pens.

connected input sources.

3 smarttech.com/kb/171164

CHAPTER 1

WELCOME

Components

The display consists of the following components:

No. Name More information

Pictured

1 Screen Page5

2 Presence detection sensor (×2) Page5

3 Home button Page5

4 Eraser Page6

5 Pen (×4) Page6

6 Convenience panel Page6

7 iQ appliance (and Intel Compute Card) Page6

8 Connector panel Page27

Not pictured

9 AC power inlet, outlet and switch Page33

10 RS-232 connectors Page19

Page55

11 Speakers Page7

4 smarttech.com/kb/171164

CHAPTER 1

WELCOME

Screen

The following are the dimensions of the screen:

Model Diagonal Width Height

SBID-7075 75" (190.5 cm) 65" ( 165.2 cm) 38 5/8" (93 cm)

SBID-7086 86" (218.4 cm) 74 7/8" (190.3 cm) 42" (10 7 cm)

SBID-7275 75" (190.5 cm) 65" ( 165.2 cm) 38 5/8" (93 cm)

SBID-7286 86" (218.4 cm) 74 7/8" (190.3 cm) 42" (10 7 cm)

SBID-7375 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm)

SBID-7386 86" (218.4 cm) 74 7/8" (190.3 cm) 42" (10 7 cm)

SBID-7075P 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm)

SBID-7086P 86" (218.4 cm) 74 7/8" (190.3 cm) 42" (10 7 cm)

SBID-7275P 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm)

SBID-7286P 86" (218.4 cm) 74 7/8" (190.3 cm) 42" (10 7 cm)

SBID-7375P 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm)

SBID-7386P 86" (218.4 cm) 74 7/8" (190.3 cm) 42" (107 cm)

Presence detection sensors

The display has two presence detection

sensors on its top frame that can detect

people up to 16' (5 m) away when the

display is in Standby mode.

When the sensors detect people in the

room, the display is ready to turn on. To

turn on the display, press the Power

button or pick up a pen or eraser.

If the room is empty for a specified

period, the display returns to Standby

mode.

Home button

Tap the Home button to open the Home screen. From the Home screen, you can open the iQ

appliance’s apps as well as the settings.

5 smar ttech.com/kb/171164

CHAPTER 1

WELCOME

Pens and eraser

The display comes with black, red, blue and green pens. Each pen has

an attached eraser and an indicator light.

In addition to the pens, the display includes an eraser, which you can use

when you want to erase a large area on the screen.

Convenience panel

The convenience panel contains buttons for turning the display on and off and controlling the

volume. It also includes connectors for USB peripherals and a computer or other input source.

iQ appliance (and Intel Compute Card)

The iQ appliance is installed in the accessory slot on the back of the following models:

l SBID-7275

l SBID-7286

l SBID-7275P

l SBID-7286P

l SBID-7375

l SBID-7386

l SBID-7375P

l SBID-7386P

Take advantage of iQ technology and access collaborative tools.

The SBID-7375, SBID-7386, SBID-7375P and SBID-7386P models have an Intel Compute Card in the

appliance to provide a fully functional Windows 10 solution at your fingertips, without the need for

an external PC or cabling.

6 smar ttech.com/kb/171164

CHAPTER 1

WELCOME

CAUTION

The accessory slot’s maximum available power is 60 W. The slot is not a limited power source.

To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire

enclosure requirements of IEC60950-1.

TIP

Use the Identifying your iQ appliance model wizard on the SMART support site to identify your

model of iQ appliance.

Internal speakers

The display includes two 10 W integrated speakers. You can also connect external speakers (see

Connecting external speakers on page25).

Accessories

Accessories for the display include the following:

l SBA-100 projection audio system

l SMART Audio 400 classroom amplification system

l USB extenders

SBA-100 projection audio system

Available for education models, the SBA-100 projection audio system consists

of two 14 W speakers and is intended for wall-mounted displays. You can

control volume using the display’s convenience panel or the digital volume

controls in a connected computer’s operating system.

For more information, see the SBA-100 projection audio system specifications

(smarttech.com/kb/171146).

SMART Audio 400 classroom amplification system

Available for education models, the SMART Audio 400 classroom amplification

system provides high-quality audio amplification. The system comes with a

teacher microphone and optional student microphone. Multiple speaker

options are available, including wall- and ceiling-mounted speakers. The

amplifier receives audio signals from the microphones and translates them into

crystal-clear sound through the speakers.

7 sm arttech.com/kb/171164

CHAPTER 1

WELCOME

For more information, see the SMART Audio 400 classroom amplification system specifications

(smarttech.com/kb/171137).

USB extenders

As noted in Connecting cables for room computers, guestlaptops and other input sources on

page24, the USB connection between the display and computer should be no longer than 16'

(5m). If you need to connect a computer that is more than 16' (5 m) from the display, use one of the

following USB extenders:

Extender Specifications

USB-XT smarttech.com/kb/119318

CAT5-XT-1100 smarttech.com/kb/170202

More information

In addition to this guide, SMART provides the following documents for the display:

Document Link

Specifications and comparisons

SBID-7075 smarttech.com/kb/171131

SBID-7086 smarttech.com/kb/171132

SBID-7275 smarttech.com/kb/171133

SBID-7286 smarttech.com/kb/171134

SBID-7375 smarttech.com/kb/171320

SBID-7386 smarttech.com/kb/171319

SBID-7075P smarttech.com/kb/171211

SBID-7086P smarttech.com/kb/171212

SBID-7275P smarttech.com/kb/171213

SBID-7286P smarttech.com/kb/171214

SBID-7375P smarttech.com/kb/171318

SBID-7386P smarttech.com/kb/171317

AM30 smarttech.com/kb/171097

AM40 smarttech.com/kb/171182

8 smar ttech.com/kb/171164

CHAPTER 1

WELCOME

Document Link

AM50 smarttech.com/kb/171263

Comparison smarttech.com/kb/171161

Installation instructions

SBID-7075, 7275, 7375, 7075P, 7275P and 7375P smarttech.com/kb/171160

SBID-7086, 7286, 7386, 7086P, 7286P and 7386P smarttech.com/kb/171232

AM30 smarttech.com/kb/171090

AM40 smarttech.com/kb/171199

AM50 smarttech.com/kb/171294

Quick reference and guides

Quick reference smarttech.com/kb/171162

User’s guide smarttech.com/kb/171163

These documents are available in the Support section of the SMART website

(smarttech.com/support). Scan the QR code on the cover of this guide to view the SMARTBoard

7000 and 7000 Pro series interactive displays pages in the Support section.

9 smar ttech.com/kb/171164

Chapter 2

Moving the display to the installation site 11

Using transportation aides 12

Accommodating doorways, hallways and elevators 12

Dealing with cracked, chipped or shattered glass 13

Saving the original packaging 13

Installing the display on a wall 14

Choosing a location 14

Choosing a height 16

Assessing the wall 16

Selecting mounting hardware 16

Selecting a wall mount 16

Mounting the display 17

Mounting multiple displays 19

Installing the display on a stand 19

Using SMART mobile stands 19

Using a third-party stand 20

SMART recommends that only trained installers install the display.

This chapter is for installers. Installers should read this information along with the installation

instructions included with the display before they install the display.

WARNING

Improper installation of the display can result in injury and product damage.

Moving the display to the installation site

After your organization receives the display, you need to move it to the place where you plan to

install it.

On occasion, you might also need to move the display to another location after initially installingit.

11 smar ttech.com/kb/171164

CHAPTER 2

INSTALLING THE DISPLAY

IMPORTANT

l Move the display at your own risk. SMART cannot accept liability for damages or injury that

occur during the display’s transportation.

l When moving the display, do the following:

o

Follow local safety regulations and standards.

o

Keep the display in its original packaging.

o

Move the display so that its top frame faces up.

o

Have at least two people move the display.

TIP

Display packaging may be labeled to indicate which side is the front. Look for “FRONT” on the

packaging to help orient the box during transportation.

Using transportation aides

You can use the following aides to move the display:

l Cart

l Furniture dolly

l Mechanical lift

NOTE

Larger, heavier models feature eyebolt mounting holes for use

with a mechanical lift. Refer to these models’ installation

instructions for information about using a mechanical lift.

Accommodating doorways, hallways and elevators

In some situations, you might need to remove the display from its packaging to move it through

narrow doorways or hallways or on to an elevator. In these situations, SMART recommends that

12 smarttech.com/kb/171164

CHAPTER 2

INSTALLING THE DISPLAY

you keep the foam pieces on the bottom corners of the display. These foam pieces protect the

display if you need to set it down during transportation.

You might also need to rotate the display so that its top frame faces to the side. You can do this

during transportation, but when you install the display, it must be in landscape orientation (with the

top frame facing up).

Dealing with cracked, chipped or shattered glass

The display contains safety-tempered glass. Although this glass is heat-strengthened to help

withstand impacts, the glass can crack, chip or shatter if struck with enough force. (Safety glass is

designed to break into small pieces rather than sharp shards if it is broken.) Temperature changes

can cause a minor crack or chip to become worse, possibly causing the glass to shatter. See the

knowledge base article, Shattered glass on an interactive display, for information about conditions

that can cause the display’s glass to shatter even when it’s not in use.

If the display’s glass is cracked or chipped, have it professionally inspected and repaired at a

SMART authorized repair center. If the display’s glass shatters, carefully clean up the area and have

the display repaired or replaced.

CAUTION

For safety and to prevent further damage, do not continue to install or use the display if its glass

is cracked, chipped or shattered.

Saving the original packaging

Save the original packaging to repack the display with as much of the original packaging as

possible in case you need to move the display again after you initially install it. This packaging was

designed to provide the best possible protection against shock and vibration.

CAUTION

Move the display only in the original packaging or replacement packaging purchased from your

authorized SMART reseller. Moving the display without correct packaging can lead to product

damage and voids the warranty.

NOTE

If the original packaging isn’t available, you can purchase the same packaging directly from your

authorized SMART reseller (smarttech.com/where).

13 smarttech.com/kb/171164

CHAPTER 2

INSTALLING THE DISPLAY

Installing the display on a wall

Typically, you install the display on a wall in a classroom or meeting space.

Choosing a location

Adisplay is typically installed at the room’s focal point, such as at the front of a classroom or

meeting space.

Selecting an appropriate location for the display is crucial for ensuring the best possible

experience with the product. Consider the following factors as you choose a location:

Factor Considerations

Room setup

Power and other
connections

The location allows users, including those in wheelchairs, access to the

l

display.

Refer to local regulations regarding accessibility.

The location allows for multiple users to access the display at a time.

l

The location accommodates room traffic patterns, and there are no

l

tripping hazards.

The display is not installed where it could be hit by a door or gate.

l

There are no nearby shelving units, desks or other furniture that has

l

doors or drawers that could hit the display.

Furniture, wall décor and other room features, such as light switches and

l

thermostats, do not block the display or are blocked by it. (You might be
able to move some of these room features to accommodate the
display.)

The location is close to the following:

l

o

A power outlet

o

A network outlet (if you plan to use a wired network connection)

o

A room computer (if you plan to connect a room computer)

o

Speakers and other devices that you want to connect to the display

NOTES

l

14 sma rttech.com/kb/171164

o

If the location is not near a power outlet, consult an electrician for
the power setup you need.

o

Determine if you’ll need additional equipment, such as power
bars, additional cables or cable extenders.

The location is not where the mains power supply enters the building.

CHAPTER 2

INSTALLING THE DISPLAY

Factor Considerations

Visibility The display’s screen is clearly visible to all users in the room. SMART

recommends users sit within a 178° viewing area:

NOTE

The viewing area depends on the display’s resolution and a variety of
other factors. For more information, see the knowledge base article,

Recommended viewing distances and viewing angles for
SMARTBoard interactive flat panels.

Lighting The location is not near bright light sources, such as windows or strong

overhead lighting.

Light sources can cause glare on the display’s screen, reducing its
visibility.

TIP

To reduce light interference, install blinds or shades on windows or
skylights and install switches to dim or turn off any lights shining
directly on the display’s screen. Keep in mind that sunlight can come
through windows at different angles at different times of the year.

Acoustics The room has good acoustics (see Configuring your SMARTBoard 7000

or 7000 Pro for the best audio performance).

Environment and
ventilation

The location meets the environmental requirements in the display’s

l

specifications (see More information on page8).

The display isn’t subjected to strong vibrations or dust.

l

Ventilation systems don’t blow air directly on the display.

l

There is adequate ventilation or air conditioning around the display so

l

that heat can flow away from it and the mounting equipment.
SMARTrecommends at least 2" (5 cm) of space on all sides of the
display for proper airflow.

If you plan to install the display in a recessed area, there is at least 4" (10

l

cm) of space between the display and the recessed walls to enable
ventilation and cooling.

15 smarttech.com/kb/171164

CHAPTER 2

INSTALLING THE DISPLAY

Choosing a height

Consider the general height of the user community when you choose the height for the display.

SMART recommends that you mount the display so that its top is 6'5" (1.9m) from the floor.

NOTE

If participants will be sitting at a steep angle (such as in a lecture hall), you may have to adjust the

installation height or angle.

Assessing the wall

Be sure the wall you’re installing the display on can support the weight of the display and mounting

equipment. If the wall can’t support the weight of the display and mounting equipment, consider

using a SMART wall stand to transfer some of the weight from the wall to the floor (see

smarttech.com/accessories).

NOTE

Refer to the display’s specifications for its weight (see More information on page8).

In some situations, you may need to request an engineering analysis to determine if the wall can

support the display.

Selecting mounting hardware

The mounting hardware required for installation varies according to the type of wall onto which the

display is being mounted.

Refer to the installation instructions for the mounting hardware required for the display.

Selecting a wall mount

It is always best to mount the display on a wall. If the wall can’t support the display’s weight, you

can use additional hardware to transfer some of the weight to the floor.

16 smarttech.com/kb/171164

CHAPTER 2

INSTALLING THE DISPLAY

Contact your authorized SMART reseller (smarttech.com/where) for information on SMART’s

mounting options.

If you choose a third-party option rather than one of SMART’s mounting options, be sure the wall

mount can support the display’s weight as well as the weight of any attached accessories and can

accommodate the display’s dimensions.

Mounting the display

Mount the display following the included installation instructions. In addition, consider the

following:

l Mount the display vertically (90° relative to the floor plus or minus 2° for tolerance) and in

landscape orientation. SMART doesn’t support mounting the display at other angles or in

portrait orientation.

l Use a standard VESA mounting plate.

17 smar ttech.com/kb/171164

CHAPTER 2

INSTALLING THE DISPLAY

l Use M8 bolts (not included)to fasten the wall bracket.

Bolt length 12 mm + x mm < M8 < 45 mm + xmm

where x is the combined thickness of the wall bracket and washer

Fasten force

97.36–177.01 in-lb. (11–20 N·m)

CAUTION

Do not over-tighten the bolts.

NOTE

SMART recommends M8 × 30 mm mounting bolts for standard installations where the total

wall mount bracket and washer thickness is less than 7 mm.

l Because the receptacles might not be easily accessible after you mount the display, consider

connecting cables for power, room computer and other devices while the display is still in its

packaging (see Chapter 3: Connecting power and devices on page21).

18 smarttech.com/kb/171164

CHAPTER 2

INSTALLING THE DISPLAY

Mounting multiple displays

If you mount multiple displays side by side, you can connect a RS-232 cable from the rightmost

display’s RS-232OUT connector to the next rightmost display’s RS-232IN connector, and so forth,

to turn on, turn off and otherwise operate all of the displays from the right-most display’s

convenience panel.

IMPORTANT

Use only standard RS-232 cables. Do not use a null modem cables. Null modem cables typically

have ends of the same type.

NOTE

For more information on using RS-232 cables for remote management, see Appendix B:

Remotely managing the display on page55.

Installing the display on a stand

If you want to move the display from place to place or if it’s not possible to install the display on a

wall, you can install it on a stand.

Using SMART mobile stands

SMART mobile stands are designed for SMART interactive displays. They are height-adjustable.

Some models include integrated speakers, a locking cabinet to secure equipment and casters that

swivel and lock for easy movement.

For more information about SMART mobile stands, see smarttech.com/accessories.

19 smarttech.com/kb/171164

CHAPTER 2

INSTALLING THE DISPLAY

Using a third-party stand

For information on selecting and using a third-party stand, see Installing your SMARTBoard 7000 or

7000 Pro on a stand.

20 smar ttech.com/kb/171164

Chapter 3

Connecting power 22

Connecting to a network 22

Connecting the Intel Compute Card 23

Connecting cables for room computers, guestlaptops and other input sources 24

Connecting external speakers 25

Connecting room control systems 26

Display connectorpanel reference 27

Display convenience panel reference 28

iQ appliance reference 29

Other connectors 31

Connect the display to power after you install it but before you turn it on for the first time and

configure the iQ appliance. You can also connect cables for room computers, guest laptops or

other input sources as well as for speakers and room control systems.

By installing cables in advance, you make use of connectors that might not be accessible after the

display is wall-mounted. You can then run the cables across floors or behind walls as needed.

WARNING

Ensure that any cables that cross the floor to the display are properly bundled and marked to

avoid a trip hazard.

21 smarttech.com/kb/171164

CHAPTER 3

CONNECTING POWER AND DEVICES

Connecting power

Connect the supplied power cable from the AC power inlet on the

bottom of the display to a power outlet.

NOTE

Refer to the display’s specifications for power requirements and power consumption information

(see More information on page8).

Connecting to a network

The display requires a network connection for downloading software

and firmware updates, and a number of the iQ appliance’s apps require

a network connection as well. You can connect to a network using a

Wi-Fi connection or one of the RJ45 jacks on the display (pictured). For

more information about the display’s network connection and

configuration, see Connecting to a network.

IMPORTANT

Do not use the RJ45 jack on the iQ appliance to connect to a network.

22 smarttech.com/kb/171164

CHAPTER 3

CONNECTING POWER AND DEVICES

TIP

If you’re using one of the display’s RJ45 jacks to connect to a network,

you can connect the other RJ45 jack to a computer to provide

network access for the computer. This is particularly useful if there is

only one wired network connection in the room.

Connecting the Intel Compute Card

The SBID-7375, SBID-7386, SBID-7375P and SBID-7386P models have an Intel Compute Card.

Insert the Intel Compute Card in the slot on the iQ appliance to access its Windows 10 operating

system from the display.

TIP

You can connect peripherals, such as a keyboard or mouse, to the Intel Compute Card using the

USB receptacles on the iQ appliance.

23 smarttech.com/kb/171164

CHAPTER 3

CONNECTING POWER AND DEVICES

Connecting cables for room computers,
guestlaptops and other input sources

You can connect cables to the display so that users can connect and use room computers, guest

laptops or other devices, such as Blu-ray™ disc players.

The connector panel includes three sets of computer

connectors:

l VGA: This set of connectors can accommodate a VGA

cable for touch control, a USB cable for video and a

stereo 3.5 mm cable for audio.

l HDMI 1: This set of connectors can accommodate a

USB cable for touch control and an HDMI cable for

video and audio. (This input supports HDMI2.0.)

l DisplayPort: This set of connectors can

accommodate a USBcable for touch control and a

DisplayPort cable for video and audio.

In addition to the three sets of computer connectors on the

connector panel, there is one set of computer connectors

on the convenience panel:

HDMI 2: This set of connectors can accommodate a

USBcable for touch control and an HDMI cable for

video and audio. (This input supports HDMI1.4.)

IMPORTANT

Do not connect computers or other devices to the iQ appliance. SMARTBoard 7000 series

interactive displays do not support the use of these connectors.

24 smarttech.com/kb/171164

CHAPTER 3

CONNECTING POWER AND DEVICES

SMART recommends the following varieties of cable:

Cable type Maximum length Recommendation

HDMI 23' (7 m)

1

Use only certified HDMI cables that have been
tested to support the performance standard you
require.

DisplayPort 23' (7 m) Use DisplayPort 1.2 compliant or better cables.

VGA 23' (7 m) Use VGA cables with all pins in their connectors fully

populated and wired.

Stereo 3.5 mm 20' (6 m) [N/A]

USB 16' (5 m) Use a USB extender if the distance between the

computer and the display is greater than 16' (5 m).
For more information, see USB extenders on page8.

Using cables that exceed these maximum lengths may produce unexpected results, degraded

picture quality or degraded USB connectivity.

SMART software should be installed on any computers users connect to the display. For

information on installing SMARTsoftware and viewing a connected computer’s input on the

display, see the SMARTBoard 7000 and 7000 Pro series interactive displays user’s guide

(smarttech.com/kb/171163).

Connecting external speakers

The display includes two 10 W speakers, which are designed to provide sound at the front of a

room. You might want to connect the SBA-100 projection audio system (see SBA-100 projection

audio system on page7) or third-party external active speakers if you’re providing sound in a larger

space.

You can connect external speakers to the display using the stereo

3.5mm out connector (pictured). Alternatively, you can connect

external speakers directly to a room computer.

1

The performance of cables longer than 23' (7 m) is highly dependent on the cable’s quality.

25 smarttech.com/kb/171164

CHAPTER 3

CONNECTING POWER AND DEVICES

In addition to the stereo 3.5 mm out connector, the display provides a

Sony/Philips Digital Interface (S/PDIF) out connector. S/PDIF is a digital

audio transmission medium. You need an audio receiver that supports

S/PDIF to decode this connection to analog for use with external

speakers.

Connecting room control systems

A room control system enables users to control a room’s lighting, audio system and, possibly, the

display. Some installations may require you to integrate the display with a room control system.

Refer to the display’s documentation to see if it works with an external room control system.

You can use the display’s RS-232 connector to connect a third-party external control system to the

display (see Appendix B: Remotely managing the display on page55).

NOTE

Displays are not compatible with centralized remote control systems, such as a universal remote

control.

26 smarttech.com/kb/171164

CHAPTER 3

CONNECTING POWER AND DEVICES

Display connectorpanel reference

The following diagram and table present the connectors on the display’s connector panel:

No. Connector Connects to Notes

1 Stereo 3.5 mm out External speakers See page25 and Analog audio

cables and connectors.

2 S/PDIF out Digital audio output See page25 and Digital audio

cables and connectors.

3 Stereo 3.5 mm in VGA input (audio) See page24 and Analog audio

cables and connectors.

4 USB Type-B VGA input (touch) See page24 and USB cables

and connectors.

5 VGA in VGA input (video) See page24 and VGA cables

and connectors.

6 USB Type-B HDMI 1 input (touch) See page24 and USB cables

and connectors.

7 HDMI 2.0 in HDMI 1 input

(videoandaudio)

8 USB Type-B DisplayPort input (touch) See page24 and USB cables

9 DisplayPort in DisplayPort input

(videoandaudio)

See page24 and HDMI cables

and connectors.

and connectors.

See page24 and DisplayPort

cables and connectors.

27 smarttech.com/kb/171164

CHAPTER 3

CONNECTING POWER AND DEVICES

No. Connector Connects to Notes

10 USB Type-A [N/A] This connector is a service port.

11 RJ45 (×2) Network See page22 and Ethernet

(network) cables and
connectors.

Display convenience panel reference

The following diagram and table present the connectors on the display’s convenience panel:

No. Connector Connects to Notes

1 USB Type-A (×2) Supported peripherals See USB cables and connectors.

2 USB Type-B HDMI 2 input (touch) See page24 and USB cables

and connectors.

3 HDMI 1.4 in HDMI 2 input

(videoandaudio)

See page24 and HDMI cables

and connectors.

28 smarttech.com/kb/171164

CHAPTER 3

CONNECTING POWER AND DEVICES

iQ appliance reference

The following diagram and table present the connectors on the iQ appliance:

AM30

No. Connector Connects to Notes

1 RJ45 Network Do not use this jack. Use the

2 USB Type-A (×2) Supported peripherals [N/A]

3 HDMI out External monitor This receptacle is HDCP-

4 USB Type-B OPS/HDMI input (touch) Do not use this receptacle. Use

5 HDMI in OPS/HDMI input

(videoandaudio)

6 USBType-B [N/A] This receptacle is a service port.

AM40

jacks on the display instead. See
page22.

encrypted HDMI.

See HDMI cables and

connectors.

the receptacles on the display
instead. See page24.

Do not use this receptacle. Use
the receptacles on the display
instead. See page24.

AM50

7 Micro SD [N/A] This receptacle is a service port.

8 LED [N/A] LED lights green when the iQ

appliance is inserted in the
accessory slot and turned on.

29 smarttech.com/kb/171164

CHAPTER 3

CONNECTING POWER AND DEVICES

No. Connector Connects to Notes

9 Eject button [N/A] This button ejects the Intel

Compute Card.

See Ejecting the Intel Compute

Card.

10 Intel Compute Card [N/A] For iQ appliance (AM50) only.

11 USB Type-A Supported peripherals For iQ appliance (AM50) only.

Any supported peripherals
connected to this receptacle are
available in the Windows 10
operating system.

See Using Input.

12 USB Type-A Supported peripherals For iQ appliance (AM50) only.

Any supported peripherals
connected to this receptacle are
available for the iQ experience.

See page24.

13 Lock and Eject LEDs [N/A] The Lock LEDlights when the iQ

appliance (AM50) shouldn’t be
removed from the display.

The Eject LED lights when it is
safe to remove the iQ appliance
(AM50) from the display. See

Ejecting the Intel Compute Card.

14 Power LED [N/A] LED lights when the iQ

appliance is inserted in the
accessory slot and turned on.

Not pictured

13

Intel Compute Card

label

[N/A]

For iQ appliance (AM50) only

The label for the Intel Compute
Card. The label is titled
“Assembly, PC, AM50”.

13

iQ appliance (AM50) [N/A]

For iQ appliance (AM50) only

The label for the iQ appliance
(AM50). The label is titled
“Model / AM50”.

NOTE

Older models of the iQ appliance (AM30)don’t have all the connectors.

30 smarttech.com/kb/171164

CHAPTER 3

CONNECTING POWER AND DEVICES

Other connectors

There are additional connectors on the bottom of the display (see Mounting multiple displays on

page19 and Appendix B: Remotely managing the display on page55).

31 smarttech.com/kb/171164

Chapter 4

time

Turn on the display after mounting it and connecting power and devices.

To turn on and set up the display for the first time

1. Flick the switch beside the AC power inlet to the ON(I) position.

2. Select your preferred language, and then tap Next.

3. Select your country, and then tap Next.

4. Select your time zone, and then tap Next.

5. Set the date, and then tap Next.

6. Set the time, and then tap Next.

7. Name the display, and then tap Next.

8. If the display isn’t using a wired network connection, select a wireless network, and then tap

Next.

9. Select the list of applications that will appear in the launcher, and then tap Next. For more

information about the apps, see the SMARTBoard 7000 and 7000 Pro series interactive

displays user’s guide (smarttech.com/kb/171163)

33 smarttech.com/kb/171164

CHAPTER 4

TURNING ON THE DISPLAY FOR THE FIRST TIME

10. Select the apps you want to appear in the launcher, and then tap Next.

TIP

To change which apps appear in the launcher, see Adding or removing apps from the

launcher.

11. Tap Finish.

The Welcome screen appears.

34 smarttech.com/kb/171164

Chapter 5

Checking the display installation 35

Cleaning the screen 36

Maintaining ventilation 36

Preventing condensation 37

Replacing the pens and eraser 37

Turning the display off and back on 37

Resetting the display 38

Removing and transporting the display 38

Updating system software 39

Applying an automatic system software update manually 39

Updating system software manually 40

With proper maintenance, the display will provide years of use.

Checking the display installation

Inspect the display installation frequently to ensure that it remains securely installed.

l Check the mounting location for signs of damage or weakness that can occur over time.

l Check for loose screws, gaps, distortions or other issues that could occur with the mounting

hardware.

If you find an issue, contact a trained installer.

35 smarttech.com/kb/171164

CHAPTER 5

MAINTAINING THE DISPLAY

Cleaning the screen

Follow these instructions to clean the screen without damaging its anti-glare coating or other

product components.

CAUTION

l Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on

the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.

l Do not rub the screen with dense or rough material.

l Do not apply pressure to the screen.

l Do not use cleaning solutions or glass cleaners on the screen, because they can deteriorate

or discolor the screen.

To clean the screen

1. Turn off the display (see Turning the display off and back on on the facing page).

2. Wipe the screen with a lint-free, non-abrasive cloth.

NOTE

Alternatively, you can use a damp cloth with a drop of dish soap.

Maintaining ventilation

The display requires proper ventilation. Dust buildup in the ventilation holes compromises cooling

and can lead to product failure.

l Clean accessible ventilation holes monthly with a dry cloth.

l Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes

regularly. You might have to remove the display from the wall.

For more information on removing the display, see Removing and transporting the display on

page38.

CAUTION

Avoid setting up or using the display in an area with excessive levels of dust, humidity or smoke.

36 smarttech.com/kb/171164

CHAPTER 5

MAINTAINING THE DISPLAY

Preventing condensation

If the display has been moved from a colder environment to a warmer environment (for example,

from storage to the installation site), let the display sit for a few hours so that it can acclimate to the

new temperature. Failing to do so can cause humidity to build up in the space between the front

glass and the LCD.

If condensation appears under the screen after you turn on the display, select an active video

source and leave the display on for 48 hours. If the condensation doesn’t dissipate, contact SMART

Support if the display is still under warranty.

If there is enough moisture between the layers to cause the moisture to drip and run, remove

power immediately and contact SMART Support if the display is still under warranty.

Replacing the pens and eraser

To prevent damage to the display’s anti-glare coating, replace a pen if its nib or eraser pad

become worn. You can purchase replacement pens and erasers from the Store for SMART Parts

(seesmarttech.com/Support/PartsStore).

Turning the display off and back on

In most situations, you can put the display to sleep when not using it following the instructions in the

SMARTBoard 7000 and 7000 Pro series interactive displays user’s guide

(smarttech.com/kb/171163).

In some situations, such as when you need to transport the display or clean its screen, you need to

turn off the display for a period of time. You can turn it back on after.

To turn the display off

Press the Power button on the convenience panel for four seconds.

1.

A slider appears on the screen.

2. Move the slider to the right.

NOTE

Wait at least 30 seconds before turning the display back on.

37 smarttech.com/kb/171164

CHAPTER 5

MAINTAINING THE DISPLAY

To turn the display back on

Press the Power button on the convenience panel.

Resetting the display

You can reset the display and the iQ appliance using the convenience panel.

To reset the display

Press and hold the Power button on the convenience panel for 10 seconds.

The display and iQ appliance reset.

Removing and transporting the display

If the display is wall mounted, you might need to remove it from its current location and transport it

to another location on occasion.

To remove the display safely, use two or more trained installers.

WARNING

l Do not attempt to move the display by yourself. The display is very heavy.

l Do not move the display by connecting a rope or wire to the handles on the back. The

display can fall and cause injury and product damage.

IMPORTANT

Follow any documentation included with the third-party mounting hardware.

To remove the display

1. Turn off any connected computers.

2. Turn off the display (see Turning the display off and back on on the previous page).

3. Flick the switch beside the AC power inlet to the OFF(O) position.

4. Remove all accessible cables and connectors.

5. Remove the iQ appliance from the accessory slot.

38 smarttech.com/kb/171164

CHAPTER 5

MAINTAINING THE DISPLAY

6. Lift the display from its mounting location.

WARNING

Do not place the display on a sloping or unstable cart, stand or table. The display could fall,

resulting in injury and severe product damage.

CAUTION

Do not leave the display face up, face down or upside down for an extended period. This

could cause permanent damage to the screen.

7. Remove the mounting brackets.

To transport the display

See Moving the display to the installation site on page11.

Updating system software

When an update to the system software or firmware is available, the display downloads the update

in the background then waits for four hours of inactivity. When that happens, the display shows a

two-minute countdown before beginning the update. The countdown can be interrupted at any

time. The update begins when the countdown finishes. The display shows a blank screen for four

minutes. When the update is complete, the display shows the Whiteboard and any content that

was on Whiteboard before the update.

NOTE

You can configure your organization’s network to allow or prevent automatic system software

and firmware updates (see Connecting to a network).

Applying an automatic system software update manually

If the display has downloaded the system software update but hasn’t yet applied the update, you

can start the update process manually from Settings.

To apply an automatic system software update manually

From the Home screen, tap Settings .

1.

The Settings window appears.

39 smarttech.com/kb/171164

CHAPTER 5

MAINTAINING THE DISPLAY

2. Scroll to Auto Update.

3. Under Check for Updates Now, tap Apply Update Now.

The display turns off and then turns back on. The display then applies the update.

If there is an update for the pen firmware, the pen’s indicator light will flash green or amber.

Leave the pen in the tray until the pen’s light is a solid color.

Updating system software manually

You can download system software updates at smarttech.com/downloads and update your display

using a USB drive.

40 smarttech.com/kb/171164

Chapter 6

Resolving issues with power 42

Resolving issues with presence detection 42

Resolving issues with video 43

Resolving issues with image quality 43

Resolving issues with audio 45

Resolving issues with touch and digital ink 46

Resolving issues with the iQ experience 46

Resolving issues with the Intel Compute Card 47

Resolving issues with software 47

Referring to the SMART knowledge base for additional troubleshooting information 47

Contacting your reseller for additional support 47

Finding the display serial number 47

Finding the iQ appliance serial number 47

This chapter explains how to resolve a variety of common issues with the display, including issues

with:

l Power

l Presence detection

l Video

l Image quality

l Audio

l Touch and digital ink

l iQ experience

l Intel Compute Card

l Software

41 sma rttech.com/kb/171164

CHAPTER 6

TROUBLESHOOTING

Resolving issues with power

Issue Solutions

The display doesn’t turn on and its
power light isn’t lit.

The display turns on, its power light
is lit, but nothing shows on the
screen.

The display doesn’t turn on when
you use a connected computer ’s
mouse or keyboard.

You’re experiencing other issues
with power , or the previous
solutions don’t resolve the issue.

l Make sure the power cable is securely fastened to the power outlet and the

display.

NOTE

If the power cable is connected to a power bar, make sure the power bar is
securely fastened to the power outlet and turned on.

l Make sure the switch beside the AC power inlet is in the ON (I) position.

l Make sure the power outlet is workingby testing it with a different device.

l Make sure the power cable is wor king by testing it with a different device.

l Pick up a pen or press the Power button.

l See Resolving issues with videoon the facing page.

l Restart the display.

See Tur ning the display off and back on on page37.

l Make sure the computer is on.

l Pick up a pen or press the display’s Power button.

See Referr ing to the SMART knowledge base for additional troubleshooting
information on page47.

Resolving issues with presence detection

Issue Solutions

The display doesn’t enter Ready
mode when users enter the r oom.

The display enters Ready mode
when it shouldn’t.

You’re experiencing other issues
with pr esence detection, or the
previous solutions don’t resolve the
issue.

l Make sure all cables are securely connected.

l Make sure nothing is blocking the presence detection sensors.

l Checkfor and, if possible,move the display away fr om the following:

o

Directsunlight

o

Bright lights

o

Forced air ducts

o

Plasma displays

o

Infrared audio systems and other infrared sources

o

Polished floors, glass walls, or other reflective surfaces

l Be awa re that the display’s presence detection range is 16'(5m).

See Referr ing to the SMART knowledge base for additional troubleshooting
information on page47.

42 smarttech.com/kb/171164

CHAPTER 6

TROUBLESHOOTING

Resolving issues with video

Issue Solutions

You’re experiencing the following
or similar issues with video:

l The videois distorted.

l There is visual noise.

l The image is dim.

The display is on, but nothing
shows on the screen.

A computer is connected to the
display, but only a “Looking for a
connection” m essage appears on
the screen.

You want to output video to
another display.

l Make sure any connected computers are on and not in Standby mode.

l Make sure the iQ appliance is securely installed in the accessory slot and its

power light is on.

l Set connected computers’ resolution and refresh rate to values that the display

supports.

l Restart the display and any connectedcomputers.

See Tur ning the display off and back on on page37.

l Replace the videocable connecting the computer to the display to determine if

the issue is with the cable.

l Make sure any connected computers are on and not in Standby mode.

l Make sure the screen is working by pressing the Home button (below the

screen) to open the launcher.

l Restart the display and any connectedcomputers.

See Tur ning the display off and back on on page37.

l Replace the videocable connecting the computer to the display to determine if

the issue is with the cable.

Make sure the computer is connected to the currently selected input.

l Be awa re that only displays with newer AM30 or AM 40 a ppliances support

videooutput.

l See Using a secondary display.

You’re experiencing other issues
with video, or the previous solutions

See Referr ing to the SMART knowledge base for additional troubleshooting
information on page47.

don’t resolve the issue.

Resolving issues with image quality

Issue Solutions

You’re experiencing the following
or similar issues with image quality:

l There ar e lines or snow on

the screen.

l The image if flickering or

flashing.

l Set the connected computer’s resolution and refresh rates to values that the

display supports.

l Open the on-screen display menu. If it appears correctly, the issue is with the

videoinput.

l Adjust the display’s image settings.

See Displayon page51.

l Restart the display.

See Tur ning the display off and back on on page37.

43 smarttech.com/kb/171164

CHAPTER 6

TROUBLESHOOTING

Issue Solutions

There ar e bright spots on the
screen.

l Open the on-screen display menu. If it appears correctly, the issue is with the

videoinput.

l Take a photograph of the screen and send it to SMART support. If SMART

support determines that the issue is with the screen and the display is under
warranty, you may be eligible for a replacement.

The image isn’t clear. There are
lines,double images or other

Adjust the display’s image settings.

See Displayon page51.

distortions.

Colors don’t appear correctly. l Be aware that if two or m ore displays are mounted side-by-side,there could be

minor differences in colors across the displays.This issue is not unique to
SMART products.

l If you’re using a VGA video input,use a different cable or connect a different

source to see if the issue is with the cable or input source.

The image is cut off or shifted to the
left or right.

l Adjust any connectedcomputers’ video settings, particularly zoom, crop and

underscan.

See the computer’s operating system documentation.

l If the computer’s desktop is entirely black, change it to dark gray or a different

color.

l If the computer’s background is extended across multiplescreens, duplicate the

desktopacross the screens or set the display as the only screen.

The image doesn’t fill the entire
screen.

A persistent image appears on the

Adjust any connectedcomputers’ video settings, particularly overscan.

See the computer’s operating system documentation.

See I mage persistence or burn in on LCD displays.

display.

You’re experiencing other issues
with image quality,or the previous
solutions don’t resolve the issue.

See Referr ing to the SMART knowledge base for additional troubleshooting
information on page47.

44 smarttech.com/kb/171164

CHAPTER 6

TROUBLESHOOTING

Resolving issues with audio

Issue Solutions

You’re experiencing the following
or similar issues with audio:

l No sound is coming from the

speakers.

l Sound is coming from the

speakers, but the volume is
low.

l The sound is distorted or

muffled.

l If you’re using external speakers, make sur e the speakers are turned on.

l Make sure the cables connecting the display to the computer are securely

fastened.

NOTES

o

The display’s stereo 3.5 mm in connector works with the VG A input.

o

Connectingan audio cable to the display’s stereo 3.5 mm out connector
disables the internal speakers.

o

If you’re using the display’s S/PDIF out connector to connect a sound
bar or receiver for external speakers, see Connecting external
speakers on page25.

l Adjust the volume on the display and the connected computer and make sure

neither are muted.

l Adjust the display’s audio settings.

See Audio on page51.

l Make sure the display is set as the default audio device for the connected

computer’s audio output.

See the connected computer’s operating system documentation.

l If you’re using the integrated speakers, set the volume for the computer and any

running applications to 80%, and then adjust the display’s volume.

OR

If you’re using external speakers, set the volume for the computer, any running
applications and the display to 80%, and then adjust the speakers’ volume.

There is a whine or buzzing sound
coming from the back of the
display.

You’re experiencing other issues
with a udio, or the previous
solutions don’t resolve the issue.

l Be awa re that these sounds are normal. All displays emit some electricalnoise.

Such sounds may be more noticeablewith some displays than with others.
However, if you hear noise from the front of the display,further investigation is
required.

l Connect all devices to the same power outlet or power bar.

See Referr ing to the SMART knowledge base for additional troubleshooting
information on page47.

45 smarttech.com/kb/171164

CHAPTER 6

TROUBLESHOOTING

Resolving issues with touch and digital ink

Issue Solutions

You’re experiencing the following
or similar issues with touch a nd
digital ink:

l When users touch or write on

the screen, the pointer or
digital ink appears in the
wrong place.

l Touch a nd digital ink are

intermittent.

l Digital ink disappear s as you

write.

l Digital ink colors change

unexpectedly.

The display responds to touch but
not to writing with a pen.

The display doesn’t respond to
touch or writing with a pen.

You’re experiencing issues with
one or more of the display’s pens.

l Restart the display.

See Tur ning the display off and back on on page37.

l Confirm with the installers that the computer is connected to the display with

only a singlecable.

l Make sure SMART Product Drivers and SMARTInk ar e installed and running on

any connected computers.

l Use a known working pen from another display to check if the issue is being

caused by the pen.

l Remove infrared sources such as incandescent or arc lights, desk lamps and

infrared audio devices or move the display to another location in the r oom.

l Update the firmware.

l Remove the display fr om the wall,calibrate it and confirm if this resolves the

issue. If it does, check the wall and wall mount for issues.

Reinstall or update SMART Product Drivers.

Make sure any connected computers have detected the display’s USB
connection and installed drivers. On Windows computers, open DeviceManager
and make sure there is no r ed X or yellow explanation mark (!) over the display’s
icon.On M ac computers, open System Information and ensure there are no
error messa ges in the display’s row.

l Use only SMART Board 7000 series interactive display pens with the display.

Pens from other interactive displays aren’t compatible.

l Return the pen to its magnetic holder to calibrate it.

l Make sure the pen’s pressure sensitive switch isn’t damaged or dirty.

l If one pen isn’t wor king,make sure the pen is paired with the display and is fully

charged.

l If all pens aren’t working,return the pens to their magnetic holders and restart

the display.

You can’t write or draw in Microsoft
Office.

You’re experiencing other issues
with touch and digital ink, or the

l Make sure Microsoft Office 2013 or later is installed.

l Reinstall or update SMART Product Drivers and SMARTInk.

See Referr ing to the SMART knowledge base for additional troubleshooting
information on the facing page.

previous solutions don’t resolve the
issue.

Resolving issues with the iQ experience

For information on resolving issues with the iQ experience, including the Whiteboard,

SMARTNotebook Player, Browser, Input and Screen Share apps, see Troubleshooting iQ system

software.

46 smarttech.com/kb/171164

CHAPTER 6

TROUBLESHOOTING

Resolving issues with the Intel Compute Card

For information on resolving issues with the Intel Compute Card, including the drivers, see

Troubleshooting Windows 10 on Intel Compute Card.

Resolving issues with software

For information on resolving issues with SMART Learning Suite (including SMARTNotebook

software), see Troubleshooting SMARTNotebook 18.

For information on resolving issues with SMART Meeting Pro software, see Troubleshooting

SMARTMeetingPro 4.

Referring to the SMART knowledge base for additional troubleshooting information

Refer to the SMART knowledge base for additional troubleshooting information:

community.smarttech.com/s/topic/0TO0P00000010RIWAY/7000-series

Contacting your reseller for additional support

If an issue you’re experiencing with the display persists or isn’t covered in this chapter or the

knowledge base, contact your authorized SMART reseller (smarttech.com/where) for support.

Your reseller might ask you for the serial number for the display or the iQ appliance.

Finding the display serial number

The display’s serial number is located in the following places:

l In the iQ settings (see Serial Number on page54)

l On the bottom frame

l On the back of the display

Finding the iQ appliance serial number

The iQ appliance’s serial number is located on the iQ appliance.

47 smar ttech.com/kb/171164

CHAPTER 6

TROUBLESHOOTING

NOTE

You need to remove the iQ appliance from the display to find the serial number.

48 smarttech.com/kb/171164

Appendix A

Network settings 49

Personalization 50

Application settings 50

System settings 51

You can access settings using the icon on the Home screen.

Network settings

Option Values Function Notes

Wi-Fi

[Wi-Finetwork name]

Wi-Fi MACaddress

Wi-Fi IPaddress

SMARTiQ Ethernet

StaticiP

Proxy

MAC address

SMARTBoard scaler ethernet

MAC address

[N/A] Shows which wireless network the

[N/A] Shows information about the

[N/A] Shows MACaddress for the

[N/A] Shows IPaddress for the network

[N/A] Shows information about the

[N/A] Shows information about the

[N/A] Shows information about the

[N/A] Shows information about the

Turn on Wi-Fi to discover networks.

display is connected to.

[N/A]
wireless network the display is
connected to.

[N/A]
network the display is connected to.

[N/A]
the display is connected to.

[N/A]
network the display is connected to.

[N/A]
network the display is connected to.

[N/A]
network the display is connected to.

[N/A]
network the display's scaler is
connected to.

49 smarttech.com/kb/171164

APPENDIX A

ADJUSTING IQ SETTINGS

Option Values Function Notes

IPaddress

Bluetooth

[N/A] Shows information about the

network the display's scaler is
connected to.

[N/A] Shows information about the

display’s Bluetooth

[N/A]

[N/A]

Personalization

Option Values Function Notes

Wallpaper

[Wallpapers] Select the wa llpaper that appears

in the background.

Application settings

l 1920 × 1080 images work

best

l The display supports .png

and .jpg file formats

l See Changing the display's

wallpaper.

Option Values Function Notes

SMARTWhiteboard

Whiteboard Storage

Librar y

Save Whiteboards in
Librar y

Mobile App

Saving Whiteboards

Sharing Whiteboards

Annotation

[N/A] [N/A] [N/A]

On

Off

For 1 week

For 1 Month

Indefinitely

[N/A] [N/A] [N/A]

On

Off

On

Off

Enables or disables saving
whiteboard sessions

Sets how long whiteboard sessions
are saved

Enables or disables the Capture
function in the SMARTkapp app

Enables or disables the Invite
function on the SMARTkapp app

[N/A]

[N/A]

If this option is off, the QR code is

not visible.The SMARTkapp app is

unable to connect to the display

and your mobile device is unable to

save snapshots of the display in the

app.

If this option is off, you’re unable to

invite peopleto your session.

50 smar ttech.com/kb/171164

APPENDIX A

ADJUSTING IQ SETTINGS

Option Values Function Notes

Enable annotation
layers

Screen Share

Require Perm ission

Reset Screen Shar e

On

Off

[N/A] Enablesor disables a device

[N/A] Closes and restar ts the Screen

Enables or disables annotations on
the Browser and Screen Share app

automatically connecting and
sharing its screen.

Share app and its discovery
services

[N/A]

[N/A]

You can restart Screen Share as a

troubleshooting step if a mobile

device or computer can’t find or

connect to the display.

System settings

Option Values Function Notes

Display

Screen Adjustment

Brightness

[N/A] [N/A] [N/A]

0–100 Sets the overall brightness of

the image

[N/A]

Contrast

Audio

Speakers

Built-in Speakers

Audio Properties

Balance

Bass

Treble

0–100 Sets the difference in brightness

between the lightest and
darkest parts of the image

[N/A] [N/A] [N/A]

On

Off

0–100 Sets the audio output from the

0–100 Sets the bass level [N/A]

0–100 Sets the treble level [N/A]

Enables or disables the display’s
internal speakers

speakers

[N/A]

When a nalog speakers are
connected to the display,the
display’s internal speakers
are disabled automatically.

Drag the slider all the way to
the left to have allaudio from
the left speaker. Drag the
slider all the way to the right
to have all the audio fr om the
right speaker.

51 smarttech.com/kb/171164

APPENDIX A

ADJUSTING IQ SETTINGS

Option Values Function Notes

Date & Time

Automatic Date &
Time

Date

Time

24 H our Time

Time Zone

Language

Country

Diagnostics

Factory Reset

Performance Logging

On

Off

Sets the display’s date and time
automatically

Configure the network to
allow Network Time Protocol
(NTP) r equests to Internet
time servers. See Connecting

to a network.

[N/A] Sets the display’s date Disable Automatic date &

time to set the date ma nually.

[N/A] Sets the display’s time Disable Automatic date &

time to set the time manually.

On

Off

Shows the display’s time using
the 24-hour clock

[N/A]

[N/A] Sets the display’s time zone [ N/A]

[Languages] Sets the language for the

[N/A]

settings menu

[Countries] Sets the display’s country [N/A]

[N/A] Resets all options to their default

values

On

Off

Enables or disables diagnostics
logging for iQ experience

Only administrators should
reset the display.

Logging performance may
help with troubleshooting.

performance

Save Log File

Impr ove the
Experience

SMART Cloud Status

Support ID

Security

LockDown Settings

Install certificates

Clean up

[N/A] Copy diagnostic logs to a USB

[N/A]

drive

On

Off

[Status] Shows the status of SMART

Sends usage statistics and error
reports to SMART

[N/A]

[N/A]

Cloud

[Support ID] Shows the support ID

[N/A]

associated with the display

[N/A] Lock down the display’s settings

using a certificate on a USB
drive.

[N/A] Install certificates to connect to

See Locking down the

Settings app for more

information.

[N/A]

a network

[N/A] [N/A] [N/A]

52 smarttech.com/kb/171164

APPENDIX A

ADJUSTING IQ SETTINGS

Option Values Function Notes

Clean Up Policy

Clean Up the
whiteboard

Clean Up the browser

Clean Up other
applications

Auto Update

Updates Channel

Disabled

Manually reset with the

Sets how often the display
cleans up

[N/A]

Clean Up button in the
launcher

1 hour

2 hours

3 hours

1 day

[N/A] Saves the Whiteboard session

[N/A]
to the Library and era ses the
Whiteboard

[N/A] Closes the browser tabs and

[N/A]
clears the history, cache and
cookies

[N/A] Closes open applications [N/A]

Stable Channel

Beta Channel

Sets which system software
updates the display receives

When switching from the

Beta channel to the Stable

channel, a factory reset

occurs. See page52for more

information about factory

reset.

For more information about

the Beta Channel, see

Switching to the Beta

channel.

Checkfor Updates
Now

About

Board Nam e

Help

Send Feedback

Board Details

Build Number

53 smarttech.com/kb/171164

[N/A] Checks for updates to the

system software

If an update is available,the

text changes to Apply update

now.

NOTE

The display must be
connected to the Internet to
checkfor system software
updates.

[N/A] Select a name for your display [N/A]

[N/A] Shows the SMART support site [N/A]

[N/A] Send feedback to SMART about

[N/A]
the display experience

[N/A] [N/A] [N/A]

[N/A] Shows the iQ system softwar e’s

[N/A]
version number

APPENDIX A

ADJUSTING IQ SETTINGS

Option Values Function Notes

Serial N umber

Firmware Details

Legal Informa tion

End User License
Agreement

Open Source Licenses

SMARTIntellectual
Property

[N/A] Shows the display’s serial

number

[N/A] [N/A] [N/A]

[N/A] [N/A] [N/A]

[N/A] Shows the SMART end user

license agreement

[N/A] Shows the open source licenses [N/A]

[N/A] Shows the SMART intellectual

property information

[N/A]

[N/A]

[N/A]

54 smarttech.com/kb/171164

Appendix B

Connecting multiple displays 56

Configuring the computer’s serial interface settings 56

Power states 57

Commands and responses 58

Power state commands 61

Input commands 61

Brightness commands 62

Freeze commands 62

Volume commands 62

Mute commands 62

Firmware version commands 63

Serial number commands 63

Part number commands 63

Resolving issues with remote management 64

You can connect an RS-232 cable from the computer’s serial output to the RS-232IN connector on

the bottom of the display to remotely select video inputs, turn the display on or off and get

information about the display’s current settings, such as contrast and power state.

55 smarttech.com/kb/171164

APPENDIX B

REMOTELY MANAGING THE DISPLAY

IMPORTANT

Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically

have ends of the same type.

Connecting multiple displays

You can connect up to ten displays to a room control system by connecting a RS-232 cable from

the computer’s serial output to the rightmost display’s RS-232IN connector and then connecting

another RS-232 cable from the rightmost display’s RS-232OUT connector to the next rightmost

display’s RS-232IN connector:

NOTES

l When you connect displays in this manner, they behave as a single unit (see Mounting

multiple displays on page19).

l With the exception of the getinput, setinput and getfwver, all remote management

commands apply to all connected displays.

Configuring the computer’s serial interface settings

Configure the computer’s serial interface before sending commands to the display.

56 smarttech.com/kb/171164

APPENDIX B

REMOTELY MANAGING THE DISPLAY

To configure the computer’s serial interface

1. Turn on the display.

2. Turn on the computer, and then start the serial communications program or terminal emulation

program.

3. Activate local echo.

4. Configure the serial interface settings using the following values, and then press ENTER.

Baud rate 19200

Data length 8

Parity bit None

Stop bit 1

A command prompt (>) appears on the following line, and the display can now accept

commands from the computer.

NOTE

If no message appears or an error message appears, the serial interface isn’t configured

correctly. Repeat steps 3 and 4.

Power states

The display has six power states:

Power state Description

ON The display is in normal operating mode.

READY The screen is off, but the display is ready to turn on when the following

occurs:

A user presses the Power button on the convenience panel.

l

A user picks up a pen or the eraser.

l

You send the setpowerstate=on command.

l

57 smarttech.com/kb/171164

APPENDIX B

REMOTELY MANAGING THE DISPLAY

Power state Description

STANDBY The screen is off, and the display is in a low power state. The display enters

READY state when the following occurs:

The presence detection sensors detect people in the room.

l

A user presses the Power button on the convenience panel.

l

You send the setpowerstate=on command.

l

POWERSAVE The screen is off, and the display is a very low power state. The display

enters READY state when the following occurs:

A user presses the Power button on the convenience panel.

l

You send the setpowerstate=on command.

l

UPDATEON The display is updating firmware. Do not turn off the display.

UPDATEREADY The display is updating firmware while the screen is off. Do not turn off the

display.

With the exception of getpowerstate and setpowerstate, commands are available only when

the display is in ON power state.

Commands and responses

To access display information or to adjust display settings using the room control system, type

commands after the command prompt (>), and then wait for the response from the display.

CORRECT

>get volume

volume=55

>

If you type a command that the room control system doesn’t recognize, you will receive an invalid

command response.

In the example below, the user included an extra space in the volume command.

INCORRECT

>set vol ume=65

invalid cmd=set vol ume=65

>

58 smarttech.com/kb/171164

APPENDIX B

REMOTELY MANAGING THE DISPLAY

NOTES

l Use ASCII formatted commands.

l Commands aren’t case-sensitive.

l You can use the BACKSPACEkey when typing commands.

l Review each entry carefully before you press ENTER.

l Don’t send another command until you receive the response and the next command

prompt.

To identify the current value of a setting

Use a get command.

This example shows how to get the volume:

>get volume

volume=55

>

To assign a value to a setting

Use a set command.

This example sets the volume to 65:

>set volume=65

volume=65

>

59 smarttech.com/kb/171164

APPENDIX B

REMOTELY MANAGING THE DISPLAY

To increase or decrease the value of a setting

Use the set command to increase or decrease the value by a designated number.

This example increases the volume by 5:

>set volume+5

volume=70

>

This example decreases the volume by 15:

>set volume-15

volume=55

>

To identify or assign a value for a specific display

Start the command with [Display],@, where [Display] is the display you want to apply the

command to.

This example sets the input for the rightmost display to HDMI 2:

>A,@ set input=hdmi2

@,A input=hdmi2

>

NOTES

o

The rightmost display is labeled A, the next rightmost display is labeled B, and so on.

o

You can identify a specific display for only the getinput, setinput and getfwver

commands.

60 smar ttech.com/kb/171164

APPENDIX B

REMOTELY MANAGING THE DISPLAY

Power state commands

Get command Set command Response

get powerstate set powerstate[Value]

Where [Value] is one of the following:

l

=on

l

=ready

l

=standby

l

=powersave

NOTE

powerstate=[Value]

Where [Value] is one of the following:

l

l

l

l

l

l

If the display is in UPDATEON or
UPDATEREADY state, it might not
change power states after receiving
the command.

Input commands

Get command Set command Response

If one display is connected

get input set input[Value]

Where [Value] is one of the following:

l

=hdmi1

l

=hdmi2

l

=dp1

l

=vga1

l

=ops1

input=[Value]

Where [Value] is one of the following:

l

l

l

l

l

on

ready

standby

powersave

updateon

updateready

hdmi1

hdmi2

dp1

vga1

ops1

If multiple displays are connected

[Display],@ get input

Where [Display] is the display’s label
(A, B, and so on).

61 smarttech.com/kb/171164

[Display],@ set input[Value]

Where

l [Display] is the display’s label

(A, B, and so on).

l [Value] is one of the following:

o

=hdmi1

o

=hdmi2

o

=dp1

o

=vga1

o

=ops1

@,[Display] input=[Value]

Where

l [Display] is the display’s label

(A, B, and so on).

l [Value] is one of the following:

o

hdmi1

o

hdmi2

o

dp1

o

vga1

o

ops1

APPENDIX B

REMOTELY MANAGING THE DISPLAY

Brightness commands

Get command Set command Response

get brightness set brightness[Value]

Where [Value] is one of the following:

l

+[Value]

l

-[Value]

l

=[5–100]

brightness=[Value]

Where [Value] is a number between 5
and 10 0

Freeze commands

Get command Set command Response

get videofreeze set videofreeze[Value]

Where [Value] is one of the following:

l

=on

l

=off

videofreeze=[Value]

Where [Value] is one of the following:

l

l

Volume commands

on

off

Get command Set command Response

get volume set volume[Value]

Where [Value] is one of the following:

l

+[Value]

l

-[Value]

l

=[0–100]

volume=[Value]

Where [Value] is a number between 0
and 10 0

Mute commands

Get command Set command Response

get mute set mute[Value]

Where [Value] is one of the following:

l

=on

l

=off

mute=[Value]

Where [Value] is one of the following:

l

l

on

off

62 smarttech.com/kb/171164

APPENDIX B

REMOTELY MANAGING THE DISPLAY

Firmware version commands

Get command Response

If one display is connected

get fwversion fwversion=[Value]

Where [Value] is the firmwar e version.

If multiple displays are connected

[Display],@ get fwversion

Where [Display] is the display’s label (A, B, and so on).

@,[Display] fwverversion=[Value]

Where

l [Display] is the display’s label (A, B, and so on).

l [Value] is the firmwar e version.

Serial number commands

Get command Response

get serialnum serialnum=[Value]

Where [Value] is the serial number.

NOTE

If multiple display are connected, the response includes
the serial numbers for all displays separated by comm as.

Part number commands

Get command Response

get partnum partnum=[Value]

Where [Value] is the part number, including the revision.

NOTE

If multiple display are connected, the response includes
the part num bers for all displays separated by commas.

63 smarttech.com/kb/171164

APPENDIX B

REMOTELY MANAGING THE DISPLAY

Resolving issues with remote management

The following table presents common issues with remote management and explains how to

resolve them:

Issue Solutions

You’re experiencing general issues
with r emote management.

You’re experiencing other issues
with r emote management, or the
previous solutions don’t resolve the
issue.

l Make sure all the cable connections are secure.

l Restart the display and the remote management system.

See Tur ning the display off and back on on page37.

l Configure the serial interface settings.

See Configuring the computer’s serial interface settings on page56.

See Referr ing to the SMART knowledge base for additional troubleshooting
information on page47.

64 smarttech.com/kb/171164

Appendix C

compliance

SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured,

sold and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment (WEEE)

Electrical and electronic equipment contain substances that can be harmful to the

environment and to human health. The crossed-out wheeled bin symbol indicates that

products should be disposed of in the appropriate recycling stream and not as regular waste.

Batteries

The pens contain rechargeable lithium batteries. Recycle or dispose of batteries properly.

More information

See smarttech.com/compliance for more information.

65 smarttech.com/kb/171164

SMARTTECHNOLOGIES

smar ttech.com/support

smar ttech.com/contactsupport

smar ttech.com/kb/171164