Smart Technologies Meeting Pro 3.1 User Manual

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SMARTMeetingPro™

3.1SP1

Windows® operating systems

System administrator’s guide

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Trademark notice

SMARTMeetingPro, Bridgit, SMARTDocumentCamera, SMARTBoard, SMARTInk, the SMART logo, smarttech and all SMART taglines are trademarks or registered trademarks of SMARTTechnologiesULC in the U.S. and/or other countries. Microsoft, Windows, Lync, DirectX, VisualStudio, InternetExplorer, Aero, M SDN, WindowsServer, Outlook, PowerShell and Active Di rectory are either register ed trademarks or trademarks of M icrosoft Corporation in the U.S. and/or other countries. All other third-party product andcompany names may be trademarks of their respective owners.

© 2012SM ARTTechnologiesULC. All r ights reserved. No part of this publication may be r eproduced, transmitted, transcribed, storedin a retrieval system or translated into any languagei n any form by any means without thepri or written consent of SMARTTechnologiesULC. Informationi n this manual is subject to change wi thout notice and does not represent a commitment on the part of SMART.

This product and/or use thereof covered by oneor more of the following U.S. patents.

www.smarttech.com/patents

11/2012

Installation overview

SMARTMeetingPro™ with Bridgit® integration

Task Reference

Select the installation components and ensure your computers meet the minimum requirements.

Customize the installation packages using SMARTInstallManager.

Customize the installation packages using a third-party tool.

Deploy the installation packages. page 25

Configure SMARTMeetingPro software after installation (if required). page 35

SMART Meeting Pro connector for Lync®

Task Reference

Select the installation components and ensure your computers meet the minimum requirements.

Customize the installation packages using SMARTInstallManager.

Customize the installation packages using a third-party tool.

Deploy the installation packages. page 25

Configure SMARTMeetingPro software after installation (if required) page 35

Configure the software components of Remote Ink by SMART after installation (required).

page 2

page 15

page 23

page 2

page 15

page 23

page 41

N O T E

Please send any feedback on this guide to DocumentationFeedback@smarttech.com.

Contents

Installation overview i

SMARTMeetingPro™ with Bridgit® integration i SMART Meeting Pro connector for Lync® i

Chapter 1: Getting started 1

Selecting an installation component 2 SMARTMeetingPro with Bridgit integration 6 SMART Meeting Pro connector for Lync 8 Remote Ink client 10 Remote Ink service 12 Language files 13

Chapter 2: Customizing installation packages 15

Using SMARTInstallManager 15 Using third-party tools 23

Chapter 3: Deploying the software 25

Deploying installation packages 26 Using the command line interface 29 Using third-party imaging or remote management software 33

Chapter 4: Configuring SMARTMeetingPro software 35

Activating SMARTMeetingPro software after installation 35 Adding a unique e-mail address to each computer after installation 37 Orienting your SMARTBoard interactive whiteboards after installation 38

Chapter 5: Configuring Remote Ink software 41

About Remote Ink service 42 Configuring base address and DNS values for Remote Ink service 43 Configuring how Remote Ink client connects to Remote Ink service 44 Configuring event logging and meeting cleanup in Remote Ink service 50 Starting Remote Ink service 53

Chapter 6: Configuring Microsoft Exchange settings 55

Accessing administrator settings 55 Configuring settings 56 Configuring advanced settings 58 Checking registry values 59 Configuring e-mail settings 60

iii

C O N T E N T S

Chapter 7: Updating the software 63

Using a Windows Installer update installation package (MSI file) 63

Chapter 8: Removing the software 65

Using the command line interface 65 Using third-party imaging or remote management software 70

Appendix A: Windows Installer properties and parameters 73

Properties 73 Parameters 80

Appendix B: Language files and codes 81

Installation language files and codes 81 Language packs 82

Appendix C: Microsoft Exchange Server polling intervals 83

Index 85

Chapter 1

Selecting an installation component 2 SMARTMeetingPro with Bridgit integration 6

Computer requirements 6

For all systems 6 For one- or two-display systems 6 For three- to eight-display systems 6 For nine- to 16-display systems 6

Installation packages and supporting files 7

Third-party installation packages 7 SMART software installation packages 7

SMART Meeting Pro connector for Lync 8

Computer requirements 8

For all systems 8 For one- or two-display systems 8 For three- to four-display systems 8

Installation packages and supporting files 9

Third-party installation packages 9 SMART software installation packages 10

Remote Ink client 10

Computer requirements 10 Installation package and supporting file 11

Third-party installation package 11 SMART software installation package 11

Remote Ink service 12

Computer requirements 12 Installation package and supporting file 12

Third-party installation package 12 SMART software installation package 13

Language files 13

This guide explains how to customize and deploy SMARTMeetingPro software. This guide also

explains how to customize and deploy the client and server software components of Remote Ink by

SMART.

C H A P T E R 1

Getting started

This guide is intended for IT administrators and others experienced with customizing, deploying and

administering Windows® software in a networked environment. To use this guide, you must

l Know IT terminology such as “registry” and “domain controller”

l Know how to complete basic administrative tasks in Windows operating systems such as

modifying the registry

l Have administrative privileges and access to servers

l Have Internet access

I M P O R T A N T

l You must run the commands documented in this guide in an Administrator Command Prompt

window. To open an Administrator Command Prompt window, right-click the Command

Prompt icon, and then select Run as Administrator.

l You must follow the manufacturer’s configuration instructions for Microsoft®Lync software if

you choose to enable the SMART Meeting Pro connector for Lync collaboration option.

Selecting an installation component

The following table provides information on the different installation components that are available

with SMARTMeetingPro software and Remote Ink by SMART.

Installation components Purpose Typical location

SMARTMeetingPro software with Bridgit software integration enabled

SMARTMeetingPro software with SMART Meeting Pro connector for Lync enabled and Remote Ink client.

Remote Ink client Enables remote participants who

Enables remote and local teams to collaborate in real time using SMARTMeetingPro software in conjunction with Bridgit conferencing software.

Enables remote and local teams to collaborate in real time using SMARTMeetingPro software in conjunction Lync 2010 software.

don’t have SMARTMeetingPro software installed on their computer to collaborate with other meeting participants who use SMARTMeetingPro software with SMART Meeting Pro connector for Lync enabled.

Meeting room computer

Remote meeting participant’s laptop or desktop computer

C H A P T E R 1

Getting started

Installation components Purpose Typical location

Remote Ink service Enables the room computer of the

meeting participant who’s sharing his or her desktop to receive

Computer with a network connection to computers hosting

Remote Ink client software digital ink data from Remote Ink clients.

N O T E

You can also deploy SMARTMeetingPro software without enabling a collaboration option (see

Customizing the SMARTMeetingPro installation package on page 18).

g To install SMARTMeetingPro software with Bridgit software integration enabled

1. Ensure your computers meet the minimum software and hardware requirements (see

Computer requirements on page 6).

2. Download the SMARTProductDrivers and SMARTMeetingPro software installation

packages. For more information on the required installation packages (including third-party

installation packages), see Installation packages and supporting files on page 7.

3. Customize the SMARTMeetingPro software installation packages, including selecting Bridgit

software integration option (see Using SMARTInstallManager on page 16 and Using

third-party tools on page 23).

4. Deploy the installation packages (see Deploying the software on page 25).

5. Configure SMARTMeetingPro software after deployment if required (see Configuring

SMARTMeetingPro software on page 35).

C H A P T E R 1

Getting started

g To install SMARTMeetingPro software with SMART Meeting Pro connector for Lync

enabled and Remote Ink client

I M P O R T A N T

You must deploy and configure Lync client software on the computer that will host

SMARTMeetingPro software with the SMART Meeting Pro connector for Lync enabled before you

deploy SMARTMeetingPro software.

The Lync client must be Lync 2010 full client (as opposed to Lync 2010 Attendee or Lync Web App)

with a connection to a Lync Server 2010 application.

1. Ensure your computers meet the minimum software and hardware requirements (see

Computer requirements on page 8).

2. Download the SMARTProductDrivers and SMARTMeetingPro software installation

packages. For more information on the required installation packages (including third-party

installation packages), see Installation packages and supporting files on page 9.

3. Customize the installation packages, including selecting the SMART Meeting Pro connector

for Lync collaboration option (see Using SMARTInstallManager on page 16 and Using

third-party tools on page 23).

4. Download Remote Ink client installation packages. For more information on the required

installation packages (including third--party installation packages), see Installation packages

and supporting files on page 9.

5. Deploy the installation packages (see Deploying the software on page 25).

6. Configure SMARTMeetingPro software after deployment if required (see Configuring

SMARTMeetingPro software on page 35).

7. Configure Remote Ink client (see Configuring Remote Ink software on page 41).

C H A P T E R 1

Getting started

g To install Remote Ink client

I M P O R T A N T

You must deploy and configure Lync client software on the computer that will host Remote Ink

client, before you deploy Remote Ink client.

The Lync client must be Lync 2010 full client (as opposed to Lync 2010 Attendee or Lync Web App)

with a connection to a Lync Server 2010 application.

1. Ensure your computers meet the minimum software and hardware requirements (see

Computer requirements on page 10).

2. Download the Remote Ink client installation packages. For more information on the required

installation packages (including third--party installation packages), see Installation package and

supporting file on page 11.

3. Deploy the installation packages (see Deploying the software on page 25).

4. Configure Remote Ink client (see Configuring Remote Ink software on page 41).

g To install Remote Ink service

1. Ensure your computers meet the minimum software and hardware requirements (see

Computer requirements on page 12).

2. Download and deploy the Remote Ink service installation packages. For more information on

the required installation packages (including third--party installation packages), see Installation

package and supporting file on page 12.

3. Deploy the Remote Ink service installation packages (see Deploying the software on page 25).

4. Configure and start Remote Ink service (see Configuring Remote Ink software on page 41).

I M P O R T A N T

Configure Remote Ink service before you start the service.

C H A P T E R 1

Getting started

SMARTMeetingPro with Bridgit integration

Before you install SMARTMeetingPro software with Bridgit integration enabled, ensure your

computers meet the minimum requirements defined in this section. This section also provides

information on the installation packages and supporting files required for this installation option.

Computer requirements

For all systems

l 1 GB of free hard disk space for minimum installation (additional free space required during

installation)

l 1024 x 768 screen resolution (or higher)

l 10 Mbps network connection (100 Mbps recommended) supporting TCP/IP

l Microsoft .NET Framework 4 Full (not Client)

l MicrosoftVisualStudio® Tools for Office

For one- or two-display systems

l Windows® XP SP3, Windows 7 or Windows 8 operating systems

l 2 GHz dual-core processor or faster (quad-core recommended)

l 1 GB of RAM for Windows XP or 2 GB of RAM for Windows 7 or Windows 8 (4 GB

recommended)

l Discrete 128 MB VRAM and support for DirectX® 9 technology

For three- to eight-display systems

l Windows XP SP3, Windows 7 or Windows 8 operating systems

l 2 GHz dual-core processor or faster (quad-core recommended)

l 3 GB of RAM for Windows XP or 4 GB of RAM for Windows 7 or Windows 8

l Discrete 128 MB VRAM and support for DirectX 9 technology

For nine- to 16-display systems

l Windows 7 or Windows 8 (64-bit) operating systems (disabling advanced Aero® theme

recommended)

l 3 GHz dual-core processor or faster (quad-core recommended)

l 8 GB of RAM or more

l Discrete 256 MB VRAM and support for DirectX 9 technology

C H A P T E R 1

Getting started

Installation packages and supporting files

The following installation packages (also known as MSI files) and supporting files are required to

install and configure SMARTMeetingPro software with Bridgit integration enabled.

Save the packages in a location on your network that’s accessible to all the computers on which you

plan to install the software.

Third-party installation packages

The following third-party installation packages are contained in the SMARTMeetingPro software .zip

file available from smarttech.com/administratordownloads. The installation packages are located in

folders in the .zip file.

T I P

You can also download these third-party installation packages from microsoft.com/downloads.

Installation package File name

Microsoft .NET Framework 4 (Standalone Installer)

MicrosoftVisualStudioTools for Office for 32-bit computers

MicrosoftVisualStudio Tools for Office for 64-bit computers

dotNetFx40_Full_x86_x64.exe

vstor40_x86.exe

vstor40_x64.exe

N O T E

You can run the dotNetFx40_Full_x86_x64.exe file to install all required Microsoft .NET

Framework prerequisites and the Microsoft .NET Framework 4 Full files. However, SMART

recommends that you download the latest version of the Microsoft .NET Framework files from the

Microsoft website. For information on deploying the Microsoft .NET Framework, refer to the .NET

Framework Deployment Guide for Administrators on the MSDN® website

(msdn.microsoft.com/en-us/library/ee390831.aspx).

SMART software installation packages

Download the .zip files containing these installation packages from

smarttech.com/administratordownloads.

Installation package File name

SMARTProductDrivers SMART Product Drivers Installer.msi

SMARTMeetingPro software SMART Meeting Pro.msi

C H A P T E R 1

Getting started

SMART Meeting Pro connector for Lync

Before you install SMARTMeetingPro software with SMART Meeting Pro connector for Lync

collaboration option enabled, ensure your computers meet the minimum requirements defined in this

section. This section also provides information on the installation packages and supporting files

required for this installation option.

Computer requirements

I M P O R T A N T

SMART Meeting Pro connector for Lync software supports systems that have a maximum of four

displays.

For all systems

l 1 GB of free hard disk space for minimum installation (additional free space required during

installation)

l 1024 x 768 screen resolution (or higher)

l 10 Mbps network connection (100 Mbps recommended) supporting TCP/IP

l Discrete 256 MB VRAM and support for DirectX 9 technology

l Microsoft .NET Framework 4 Full (not Client)

l MicrosoftVisualStudio Tools for Office

l MicrosoftLync 2010 (full client as opposed to Lync 2010 Attendee or Lync Web App)

l Remote Ink client software and Lync SDK redistributable installed

l InternetExplorer® 6 or later

For one- or two-display systems

l Windows XP SP3, Windows 7 or Windows 8 operating systems

l 2 GHz dual-core processor or faster (quad-core recommended)

l 1 GB of RAM for Windows XP or 2 GB of RAM for Windows 7 (4 GB recommended)

For three- to four-display systems

l Windows XP SP3, Windows 7 or Windows 8 operating systems (disabling Advanced Aero

theme recommended)

l 3 GHz dual-core processor or faster (quad-core recommended)

l 4 GB of RAM or more

C H A P T E R 1

Getting started

N O T E S

l You must enable SMARTMeetingPro software integration with Microsoft Exchange to use

the scheduled meeting integration feature in SMARTMeetingPro software.

l Users must be authenticated on a trusted domain with access to a computer hosting Remote

Ink service.

Installation packages and supporting files

The following installation packages (also known as MSI files) and supporting files are required to

install and configure SMART Meeting Pro connector for Lync.

Save the packages in a location on your network that’s accessible to all computers on which you plan

to install the software.

Third-party installation packages

The following third-party installation packages are contained in the SMARTMeetingPro software .zip

file available from smarttech.com/administratordownloads. The installation packages are located in

folders in the .zip file.

T I P

You can also download these third-party installation packages from microsoft.com/downloads.

Installation package File name

Microsoft .NET Framework 4

dotNetFx40_Full_x86_x64.exe

(Standalone Installer)

MicrosoftVisualStudio Tools for Office

vstor40_x86.exe

for 32-bit computers

MicrosoftVisualStudio Tools for Office

vstor40_x64.exe

for 64-bit computers

N O T E

You can run the dotNetFx40_Full_x86_x64.exe file to install all required Microsoft .NET

Framework prerequisites and the Microsoft .NET Framework 4 Full files. However, SMART

recommends that you download the latest version of the Microsoft .NET Framework files from the

Microsoft website. For information on deploying the Microsoft .NET Framework, refer to the .NET

Framework Deployment Guide for Administrators on the MSDN website

(msdn.microsoft.com/en-us/library/ee390831.aspx).

C H A P T E R 1

Getting started

SMART software installation packages

Download the .zip files containing these installation packages from

smarttech.com/administratordownloads.

N O T E

The Remote Ink.zip file includes the Lync 2010 SDK runtime installation program

(LyncSdkRedist.msi).

Installation package File name

SMARTProductDrivers SMART Product Drivers Installer.msi

SMARTMeetingPro software SMART Meeting Pro.msi

Remote Ink client SMART Remote Ink.msi

Remote Ink client

Before you install Remote Ink client software, ensure your computers meet the minimum

requirements defined in this section. This section also provides information on the installation

packages and supporting files required for this installation option.

Computer requirements

l Windows XP SP3 or Windows 7 operating systems (see the Lync 2010 and the Online Meeting

Add-in for Microsoft Lync 2010 System Requirements web page for minimum hardware

requirements)

l 10 MB of free hard disk space

l 1024 x 768 screen resolution (or higher)

l Microsoft Lync 2010 (full client as opposed to Lync 2010 Attendee or Lync Web App)

l Remote Ink client software and Lync SDK redistributable installed

l Microsoft .NET Framework 4 Full (not Client)

l VPN access to Remote Ink service or connection through a secure WAN if connecting to

Remote Ink service from outside of a corporate network

N O T E

Users must be authenticated on a trusted domain with access to the computer hosting Remote Ink

service.

C H A P T E R 1

Getting started

Installation package and supporting file

The following installation package (also known as an MSI file) and supporting file are required to

install and configure Remote Ink client software.

Save the package in a location on your network that’s accessible to the computer on which you plan

to install the software.

Third-party installation package

The following third-party installation package is contained in the Remote Ink .zip file available from

smarttech.com/administratordownloads. The installation package is located in a folder in the .zip file.

T I P

You can also download this third-party installation package from microsoft.com/downloads.

Installation package File name

Microsoft .NET Framework 4 (Standalone Installer)

dotNetFx40_Full_x86_x64.exe

N O T E

You can run the dotNetFx40_Full_x86_x64.exe file to install all required Microsoft .NET

Framework prerequisites and the Microsoft .NET Framework 4 Full files. However, SMART

recommends that you download the latest version of the Microsoft .NET Framework files from the

Microsoft website. For information on deploying the Microsoft .NET Framework, refer to the .NET

Framework Deployment Guide for Administrators on the MSDN website

(msdn.microsoft.com/en-us/library/ee390831.aspx).

SMART software installation package

Download the .zip file containing this installation package from

smarttech.com/administratordownloads.

N O T E

The Remote Ink .zip file includes the Lync 2010 SDK runtime installation program

(LyncSdkRedist.msi).

Installation package File name

Remote Ink client SMART Remote Ink.msi

C H A P T E R 1

Getting started

Remote Ink service

Before you install Remote Ink service, ensure your computers meet the minimum requirements

defined in this section. This section also provides information on the installation packages and

supporting files required for this installation option.

Computer requirements

I M P O R T A N T

Remote Ink service software is not configured for use on untrusted networks such as the Internet.

l Windows Server® 2008 R2 SP1 (see the Installing Windows Server 2008 R2 web page for

minimum hardware requirements)

l 2 GB of RAM

l 10 GB of free hard disk space

l Microsoft .NET Framework 4 Full (not Client)

l 10 Mbps wired network connection (1 Gbps wired network is recommended)

l Remote Ink service software at a central site on a dedicated physical or virtual server

Installation package and supporting file

The following installation package (also known as an MSI file) and supporting file are required to

install and configure Remote Ink service software.

Save the package in a location on your network that’s accessible to the computer on which you plan

to install the software.

Third-party installation package

The following third-party installation package is contained in the Remote Ink .zip file available from

smarttech.com/administratordownloads. The installation package is located in a folder in the .zip file.

T I P

You can also download this third-party installation package from microsoft.com/downloads.

Installation package File name

Microsoft .NET framework 4 (Standalone

dotNetFx40_Full_x86_x64.exe

Installer)

C H A P T E R 1

Getting started

N O T E

You can run the dotNetFx40_Full_x86_x64.exe file to install all required Microsoft .NET

Framework prerequisites and the Microsoft .NET framework 4 Full files. However, SMART

recommends that you download the latest version of the Microsoft .NET Framework files from the

Microsoft website. For information on deploying the Microsoft .NET Framework, refer to the .NET

Framework Deployment Guide for Administrators on the MSDN website

(msdn.microsoft.com/en-us/library/ee390831.aspx).

SMART software installation package

Download the .zip file containing this installation package from

smarttech.com/administratordownloads.

Installation package File name

Remote Ink service Remote Ink Service.msi

Language files

If you plan to deploy the installation packages in a language other than English (U.S.), ensure the

corresponding MST file for the language is in the same folder as the MSI file (see Installation

language files and codes on page 81).

Similarly, if you want users to be able to view and use the software in a language other than English,

you must download and install the appropriate language pack (see Language packs on page 82).

These language packs are located in the Language folder in the Support folder of the .zip file.

I M P O R T A N T

SMARTMeetingPro software with the Lync collaboration option enabled supports only English

(U.S.).

Chapter 2

packages

Using SMARTInstallManager 15

Installing SMARTInstallManager 15 Using SMARTInstallManager 16

Opening an installation package 16 Saving your changes 17

Publishing your changes as an MSTfile 17 Customizing the SMARTMeetingPro installation package 18 Customizing the SMARTProductDrivers installation package 21

Using third-party tools 23

You can customize installation packages using SMARTInstallManager.

You can customize installation packages using third-party tools and Windows Installer properties.

Using SMARTInstallManager

SMARTInstallManager enables you to customize SMART software installation packages (also

known as MSI files) by publishing MST files. You can then deploy the MSI and MST files to

computers using third-party imaging or remote management software.

Installing SMARTInstallManager

Download and install SMARTInstallManager from the SMARTSupport website.

g To install SMARTInstallManager from the website

1. Go to smarttech.com/administratordownloads.

2. Scroll to SMART Meeting Pro software, click Choose a version, and then select SMART

Meeting Pro software > 3.1 for Windows.

C H A P T E R 2

Customizing installation packages

3. Click Download SMART InstallManager, and then click Download.

N O T E

SMARTInstallManager version 1.1.36.0 or newer is required if your product key has 25

characters.

4. Save the Install Manager.exe file to your computer.

5. Double-click the Install Manager.exe file.

The SMARTInstallManager installation wizard appears.

6. Follow the on-screen instructions.

Using SMARTInstallManager

After you install SMARTInstallManager, shortcuts to the software appear on the desktop and in the

Start menu under All Programs > SMARTTechnologies > SMARTInstallManager.

With SMARTInstallManager, you can do the following:

l Open and customize an installation package.

l Save your changes to the installation package as an XML file.

l Publish your changes to the installation packages as an MST file.

Opening an installation package

To customize an installation package, drag its MSI file into the SMARTInstallManager window.

Alternatively, you can search for installation packages on your computer by clicking .

N O T E

All installation packages you’ve previously opened in SMARTInstallManager appear in the

Unmodified Packages tab.

C H A P T E R 2

Customizing installation packages

After you open an installation package, a set of pages for that installation package appears in

SMARTInstallManager. Customize the installation package using the controls on these pages.

Saving your changes After you customize an installation package, save your changes as an XML file by selecting File >

Save As. When you next start SMARTInstallManager, load the XML file by selecting File > Open,

or by opening the MSI file and then selecting File > Import.

Publishing your changes as an MSTfile

The final step in using SMARTInstallManager to customize an installation package is to publish your

changes as an MST file. To do this, select File > Publish, and then use the dialog box to define a

location for and create the MST file.

T I P

If you use an older MST file created with an earlier version of the MSI file, it might not work properly.

Use the current MSI file to create your MST file. Publish the MST file in the same location as the

MSI file.

C H A P T E R 2

Customizing installation packages

Customizing the SMARTMeetingPro installation package

To customize the SMARTMeetingPro installation package, open the SMART Meeting Pro.msi file

in SMARTInstallManager (see Opening an installation package on page 16), and then set the

controls on each page.

Control Procedure Notes

Installation Options

Installation directory Type the path to your preferred folder

for SMARTMeetingPro software.

SMART Meeting Pro Type your 22- or 25-character product

key for SMARTMeetingPro software.

SMART Meeting Pro connector for Lync

Type your 22- or 25-character product key for SMART Meeting Pro connector for Lync in the appropriate product key box to enable the Lync collaboration option.

Activate SMART Meeting Pro during installation

Select to activate SMARTMeetingPro software automatically during installation rather than manually after installation.

Shortcuts

Install Desktop shortcut

Select to create shortcuts to SMARTMeetingPro software on the desktop.

Launch SMARTMeetingPro at Startup

Select to start SMARTMeetingPro software automatically when the user logs on.

Microsoft Exchange and E-mail Server Settings

Enable integration

with Microsoft

Exchange

Select to enable Microsoft Exchange integration with SMARTMeetingPro software.

If you don’t specify a folder, Windows Installer installs SMARTMeetingPro software in C:\Program

Files\SMART Technologies\SMART Meeting Pro.

When the software deploys, the product key activates the software.

You can type the product key with or without hyphens.

When you type a volume product key, the software activates when you deploy it to your network computers.

You must add the room resource’s unique e-mail address after installation (see Adding a unique

e-mail address to each computer after installation on page 37).

Users can access their MicrosoftOutlook® meeting details and e-mail Whiteboard files to themselves or to other users in SMARTMeetingPro software.

C H A P T E R 2

Customizing installation packages

Control Procedure Notes

Auto start scheduled meeting at logon

Select to automatically start scheduled meetings each time a user starts a new session.

Auto book ad hoc meeting at logon

Select to automatically book and start an unscheduled meeting each time a user starts a new session.

Auto reset room after meeting end time

Select to automatically reset the room 5 minutes after a meeting’s scheduled end time. Use the drop-down menu to change the delay time.

Auto insert agenda at meeting start

Select to automatically insert meeting details into the drawing area each time a scheduled meeting starts.

Enable SMTP e-mail configuration

Select to configure SMTP e-mail settings or the computer’s default email client.

If you don’t enable Microsoft Exchange integration settings, you can still configure SMTP e-mail settings. Users are unable to access their Outlook meeting details, but they can still e-mail Whiteboard files.

Sender e-mail address

Type the sender e-mail address for the SMARTMeetingPro software installation.

Users can e-mail Whiteboard files to themselves or to other users in SMARTMeetingPro software. The software uses this e-mail address in the Sender field.

If the computer doesn’t have an e-mail client installed, enter a do not reply value. This indicates to mail recipients that they can’t reply to e-mails they receive.

SMTP server name Type the name of the SMTP server. Users can e-mail Whiteboard files to

themselves or to other users in SMARTMeetingPro software. The software uses this e-mail server to send the file.

Use the computer’s default e-mail client to send e-mail

Select to use the computer’s default e-mail client to send e-mail messages.

The default e-mail client must be properly configured for e-mail to be sent.

messages

SMART Meeting Pro Collaboration Information

Disable remote

collaboration

Select to disable remote

collaboration.

C H A P T E R 2

Customizing installation packages

Control Procedure Notes

Enable Lync

integration

Select to enable Lync integration for

SMARTMeetingPro software remote

collaboration.

The computer hosting SMARTMeetingPro software must have Lync client software installed and network access to Lync 2010 Server. To use the features of Remote Ink by SMART, Remote Ink client and Remote Ink service software must also be deployed.

For more information see Selecting an installation component on page 2.

Enable Bridgit

integration

Select to enable Bridgit integration for

SMARTMeetingPro software remote

collaboration.

Bridgit Server Type the name of the Bridgit server

(for example, bridgit.example.com).

Access password Type the access password for the

Bridgit server.

Creation password Type the creation password for the

Bridgit server.

Automatically share primary screen

Show meeting password on collaboration bar

Select to share the main screen each time a user starts a new session.

Select to show the meeting password in text on the Bridgit Collaboration Bar.

Additional Configuration

Default mode

Select Desktop to enable SMARTMeetingPro software to open in Desktop mode.

Select Whiteboard to enable SMARTMeetingPro software to open in Whiteboard mode.

If no server name is provided, Bridgit

software integration is disabled.

The Bridgit server enables the SMARTMeetingPro software installation to connect to other SMARTMeetingPro software installations. For more information, see smarttech.com/bridgit.

C H A P T E R 2

Customizing installation packages

Control Procedure Notes

Default file save

format

Select the default file format that SMARTMeetingPro software uses to save whiteboard pages. Select from the following formats:

.notebook

.pdf

.ppt (.pptx)

Users are still able to select a different file format when they save whiteboard pages.

Files saved in .ppt format have reduced functionality and can’t be opened again in SMARTMeetingPro software.

Ink type Select Calligraphic to use

calligraphic ink, which smoothes your writing strokes and improves the readability of your notes.

Select Regular to use regular ink.

Administrator password

Type a password that users must enter to modify the SMARTMeetingPro software settings.

If you leave this box blank, no password will be required to change SMARTMeetingPro software settings.

Gallery Location

Save Gallery content added by user in

Type the path to your preferred folder for added content. If you don’t specify a folder, added content is stored in

The Added Content folder is a location on the local computer where user-created content is stored.

the following default folder: [Public

Documents Folder]\SMART Technologies\Gallery\Added Content.

Additional Gallery Folder

Type the path to your preferred folder to add gallery folders.

Customizing the SMARTProductDrivers installation package

To customize the SMARTProductDrivers installation package, open the SMART Product Drivers

Installer.msi file in SMARTInstallManager (see Opening an installation package on page 16), and

then set the controls on each page.

Control Procedure Notes

Installation Options

Installation directory Type the path to your preferred

folder for SMARTProductDrivers.

If you don’t specify a folder, Windows Installer installs SMARTProductDrivers in

C:\Program Files\SMART Technologies\SMART Product Drivers.

C H A P T E R 2

Customizing installation packages

Control Procedure Notes

Language Selection

Select the language packs you want to install

Select the language packs you want to install.

SMARTProductUpdate (SPU) Options

Install SMART Product Update in Full mode

Select to install SMARTProductUpdate (SPU) in Full mode.

Install SMART Product Update in Dashboard mode

Do not install SMART

Select to install SPU in Dashboard mode.

Select to not install SPU.

Product Update

Check for updates Type the number of days (1 to 60)

between SPU checks.

Notify users about SMART product updates

Select to notify users of available SMART product updates through the Windows notification area.

Customer Experience

Enable the Customer Experience Program on all devices

Disable the Customer Experience Program on all devices

Select to automatically enable the Customer Experience Program for all users.

Select to automatically disable the Customer Experience Program for all users.

Optional Settings

Select to enable the registration of SMARTDocumentCamera™ drivers.

Some SMART software doesn’t support all listed languages.

In Full mode, users can view the installed versions of SMART software as well as their product keys, and download and install updates.

In Dashboard mode, users can view only the installed versions of SMART software and their product keys.

This option is available only if you install SPU in Full mode.

By default, SPU checks for product updates every 30 days.

This option is available only if you install SPU in Full mode.

Users can disable the Customer Experience Program through the Help menu.

Users can’t enable the Customer Experience Program through the Help menu.

Disable the registration of SMARTDocumentCamera drivers if they conflict with the third-party drivers on the computer.

C H A P T E R 2

Customizing installation packages

Control Procedure Notes

unsigned third-party drivers.

Start SMARTBoard Tools at logon

Enable Tablet PC Support Select to use Tablet PC

Start SMARTInk at logon Select to start SMARTInk when the

Make SMARTInk Viewer the default PDF viewer

Select to start SMARTBoard® Tools when the user logs on.

functionality with your SMART interactive display without having to connect a Tablet PC.

user logs on.

Select to make SMARTInk Viewer to the default PDF viewer.

If you enable the registration of unsigned third-party drivers, the installation process could ask users if they trust the makers of the drivers during installation. This can cause issues if you deploy the installation in Silent mode. Therefore, it’s best to disable the registration of third-party drivers if you deploy the installation in Silent mode.

This property is applicable to Windows 7 operating system only. It has no effect on other operating systems.

Using third-party tools

You can customize SMART software installation packages by creating MST files using a third-party

tool, such as Orca database editor, and the Windows Installer properties (see Windows Installer

properties and parameters on page 73).

Chapter 3

Deploying installation packages 26

SMARTMeetingPro software 26 Remote Ink client software 27 Remote Ink service 28

Using the command line interface 29

Installing prerequisite third-party software 29 Installing SMART Product Drivers 30 Installing SMARTMeetingPro software 31 Installing Remote Ink by SMART 31

Installing Remote Ink client 31

Installing Remote Ink service 32

Using third-party imaging or remote management software 33

You can deploy installation packages using the command line interface.

You can deploy installation packages using third-party imaging or remote management software.

N O T E S

l You might need to manually activate SMARTMeetingPro software after you deploy it (see

Activating SMARTMeetingPro software after installation on page 35).

l You might need to orient your interactive whiteboard again after installing

SMARTMeetingPro software on a multiple display system (see Orienting your

SMARTBoard interactive whiteboards after installation on page 38).

T I P

You can install Remote Ink client software and Remote Ink service software on individual

computers by downloading executable files and using the installation wizards to install the

software. You can start the installation wizards by downloading the software from

smarttech.com/software.

C H A P T E R 3

Deploying the software

Deploying installation packages

The following tables identify which installation packages you must install and the order they must be

installed in for each software installation option.

I M P O R T A N T

l Lync client software must be installed and configured on the computer that will host

SMARTMeetingPro software with the SMART Meeting Pro connector for Lync enabled,

before you install SMARTMeetingPro software.

The Lync client must be Lync 2010 full client (as opposed to Lync 2010 Attendee or Lync

Web App) with a connection to a Lync Server 2010 application.

l If you’re deploying SMART software to computers with Windows XP operating system, you

must install Windows installer 4.5, which is available from

support.microsoft.com/kb/942288.

l You must deploy all the installation packages identified for a software installation option.

SMARTMeetingPro software

Information on where to obtain installation packages can be found in the following locations:

l For SMARTMeetingPro software with Bridgit software integration, see Installation packages

and supporting files on page 7.

l For SMARTMeetingPro software with SMART Meeting Pro connector for Lync enabled, see

Installation packages and supporting files on page 9.

Deploy the following installation packages in the order shown.

I M P O R T A N T

SMARTMeetingPro software must be installed before Remote Ink client software.

Order Installation package Bridgit Lync Installation instructions

1 Microsoft .NET Framework 4 Extended

Profile and Client Profile (if not installed)

2 Microsoft Visual Studio Tools for Office (if

not installed)

See Installing prerequisite third-party software on page 29.

C H A P T E R 3

Deploying the software

Order Installation package Bridgit Lync Installation instructions

3 SMART Product Drivers See Installing SMART

Product Drivers on page

30.

4 Lync 2010 SDK (Lync SDK redistributable) For information on

deploying the Lync 2010 SDK, refer to Install Lync 2010 SDK on the MSDN website (msdn.microsoft.com/en-

us/library/hh378534.aspx).

N O T E

The Lync 2010 SDK runtime installation program (LyncSdkRedist.msi) is included in the SMART Remote Ink .zip file.

5 Meeting Pro.msi See Installing

SMARTMeetingPro software on page 31.

6 Remote Ink.msi See Installing Remote Ink

client on page 31.

Remote Ink client software

For information on where to obtain installation packages from, see Installation package and

supporting file on page 11.

Deploy the following installation packages in the order shown.

Order Installation package Installation instructions

1 Microsoft .NET 4 Full Profile (if not installed) See Installing prerequisite third-

party software on page 29.

C H A P T E R 3

Deploying the software

Order Installation package Installation instructions

2 Lync 2010 SDK (Lync SDK redistributable) For information on deploying the

Lync 2010 SDK, refer to the Install Lync 2010 SDK on the MSDN website (http://msdn.microsoft.com/en-

us/library/hh378534.aspx).

N O T E

The Lync 2010 SDK runtime installation program (LyncSdkRedist.msi) is included in the SMART Remote Ink .zip file.

3 Remote Ink.msi See Installing Remote Ink client

on page 31.

Remote Ink service

For information on where to obtain installation packages, see Installation package and supporting file

on page 12.

I M P O R T A N T

You must configure Remote Ink service before starting the service after deployment (see

Configuring Remote Ink software on page 41).

Deploy the following installation packages in the order shown.

Order Installation package Installation instructions

1 Microsoft .Net 4 Extended Profile (if not installed) See Installing prerequisite third-

party software on the next page.

2 Remote Ink service.msi See Installing Remote Ink

service on page 32.

C H A P T E R 3

Deploying the software

Using the command line interface

Using the command line interface, you can deploy installation packages in many ways, including

running commands from the Command Prompt window and including commands in batch script files.

For information on updating SMARTMeetingPro software, see Updating the software on page 63.

I M P O R T A N T

l If you want to install language packs, you must do so when you first deploy the software. If

you want to install a language pack after you first deploy the software, you must do so using

the language pack’s individual MSI file.

l Remote Ink service and Remote Ink client MSI files are not customizable.

l Install Remote Ink service software at a central site using a dedicated physical or virtual

system.

l If you install Lync client software after installing SMARTMeetingPro software, you must

restart SMARTMeetingPro software to enable SMARTMeetingPro software integration.

Installing prerequisite third-party software

Use the following procedures to install Microsoft .NET Framework 4 Full files and

MicrosoftVisualStudio Tools for Office.

N O T E S

l For more information on the Microsoft .NET Framework, refer to the .NET Framework

Deployment Guide for Administrators on the MSDN website

(msdn.microsoft.com/en-us/library/ee390831.aspx).

l Extended Profile and Client Profile installation packages are part of Microsoft .NET

Framework 4 (Standalone Installer) software.

l For more information on deploying MicrosoftVisualStudio Tools for Office, refer to the How

to: Install the Visual Studio Tools for Office Runtime Redistributable on the MSDN website

(msdn.microsoft.com/en-us/library/ms178739.aspx).

g To install the Microsoft .NET Framework 4 Full files

Run the following command to install the files in UI mode:

[Path]\dotNetFx40_Full_x86_x64.exe /passive /showfinalerror

Run the following command to install the files in silent mode:

C H A P T E R 3

Deploying the software

[Path]\dotNetFx40_Full_x86_x64.exe /q

Where [Path] is the path to the dotNetFx40_Full_x86_x64.exe file.

g To install MicrosoftVisualStudio Tools for Office for 32-bit computers

Run the following command:

[Path]\vstor40_x86.exe /q

Where [Path] is the path to the vstor40_x86.exe file.

g To install MicrosoftVisualStudio Tools for Office for 64-bit computers

Run the following command:

[Path]\vstor40_x64.exe /q

Where [Path] is the path to the vstor40_x64.exe file.

Installing SMART Product Drivers

Use the following procedures to install SMARTProductDrivers.

N O T E S

l Language packs are included in the SMART Product Drivers 11 (and later) .zip files (see

SMARTProductDrivers installation package on page 77).

l For known installation issues, refer to the Windows operating systems section of the

SMART Product Drivers release notes available from smarttech.com/support.

g To install SMARTProductDrivers

Run the following command if you created an MST file to customize the installation package:

msiexec /i "[Path]\SMART Product Drivers Installer.msi"

TRANSFORMS="[MST file]" [Parameter]

Run the following command if you didn’t create an MST file to customize the installation

package:

msiexec /i "[Path]\SMART Product Drivers Installer.msi"

[Properties] [Parameter]

C H A P T E R 3

Deploying the software

Where

[Path] is the path to the SMART Product Drivers Installer.msi file and MST file.

[MST file] is the name of the MST file.

[Properties] is a set of properties you can include to customize the installation (see

SMARTProductDrivers installation package on page 77).

[Parameter] is the installation parameter (see Parameters on page 80).

Installing SMARTMeetingPro software

Use the following procedure to install SMARTMeetingPro software.

g To install SMARTMeetingPro software

Run the following command if you created an MST file to customize the installation package:

msiexec /i "[Path]\SMART Meeting Pro.msi" TRANSFORMS="[MST file]"

[Parameter]

Run the following command if you didn’t create an MST file to customize the installation

package:

msiexec /i "[Path]\SMART Meeting Pro.msi" [Properties]

[Parameter]

Where

[Path] is the path to the SMART Meeting Pro.msi file and MST file.

[MST file] is the name of the MST file.

[Properties] is a set of properties you can include to customize the installation (see

SMARTMeetingPro installation package on page 73).

[Parameter] is the installation parameter (see Parameters on page 80).

Installing Remote Ink by SMART

Use the following procedures to deploy Remote Ink server software and Remote Ink client software

using the command line interface.

Installing Remote Ink client

Use the following procedure to install Remote Ink client software.

C H A P T E R 3

Deploying the software

g To install Remote Ink client

Run the following command if there is no previous installation of Remote Ink client on your computer:

msiexec /i "[Path]\Remote Ink Client.msi"

Run the following command if there is a previous installation of Remote Ink client on your computer:

msiexec /i "[Path]\Remote Ink Client.msi" REINSTALL=ALL

RINSTALLMODE=vomus

Where [Path] is the path to the Remote Ink Client.msi file.

For information on configuring Remote Ink client software to discover and connect to Remote Ink

service software, see Configuring Remote Ink software on page 41.

Installing Remote Ink service

Use the following procedure to install Remote Ink service on a server meeting the requirements listed

in Remote Ink service on page 12.

g To install Remote Ink service

Run the following command:

msiexec /i "[Path]\Remote Ink Service.msi"

Where [Path] is the path to the Remote Ink Service.msi file.

C H A P T E R 3

Deploying the software

Using third-party imaging or remote management software

The following procedure shows how to deploy SMART software using Group Policy-based

deployment software. For information on deploying SMART software using your organization’s

third-party imaging or remote management software, see the software’s documentation.

N O T E

This procedure may vary depending on your version of Windows operating system and your system

preferences.

g To deploy an installation package

1. Copy the MSI file and the MST file to \\[Domain Controller]\NETLOGON , where

[DomainController] is your domain controller.

2. Open Control Panel, double-click Administrative Tools, and then double-click Active

Directory Users and Computers.

The Active Directory Users and Computers window appears.

3. Right-click your domain, and then select Properties.

The Properties dialog box appears.

4. Click the Group Policy tab, and then click Edit.

The Group Policy Object Editor dialog box appears.

5. Browse to Computer Configuration\Software Settings.

6. Right-click Software Installation, select New > Package, and then browse to and select the

MSI file from step 1.

7. In the Deploy Software section, click Advanced, and then click OK.

8. Click the Modifications tab, click Add, and then browse to and select the MST file from

step1.

9. Click OK to apply the MST file to the MSI file.

10. Close all open windows and dialog boxes.

The next time each computer on the domain starts, the computer automatically installs the

software in Silent mode with the customizations defined in the MST file.

Chapter 4

software

This chapter provides information on using the following procedures to configure SMARTMeetingPro

software after installation.

l Activating SMARTMeetingPro software after installation

l Adding a unique e-mail address to each computer

l Orienting your SMARTBoard interactive whiteboards

Activating SMARTMeetingPro software after installation

There are two situations in which the software doesn’t activate completely:

l Imaging a computer: For the software to activate properly, each computer you install it on

must have a unique installation ID. If you use a computer image or clone a hard drive to set up

multiple computers, they all have the same installation ID as the original computer, which can

cause an activation error.

l Protecting software for computer configurations: If you use system recovery or protection

software, you should activate the software before you lock or freeze the computer for your

users. However, if you can’t, you must activate the software afterward.

I M P O R T A N T

SMARTMeetingPro software and SMART Meeting Pro connector for Lync have separate product

keys. You must enter both product keys during the software installation process to use

SMARTMeetingPro software with Lync integration enabled.

C H A P T E R 4

Configuring SMARTMeetingPro software

g To activate SMARTMeetingPro software after installation

Run the following command:

"C:\Program Files\Common Files\SMARTTechnologies\SMART Product

Update\activationwizard.exe" --puid meeting_pro --m=[Value] --

v=3 --a [Optional flags] --pk [Product key]

Where

[Value] is 4 to run the activation wizard in unattended mode.

[Value] is 6 to run the activation wizard in user interface mode.

[Optional flags] are optional flags you can include to configure the activation wizard.

Flag Purpose

--monitor=[Number] Specify the monitor to display the activation wizard.

--proxy=[Host:Port] Specify the proxy host and port number to use for

activation.

--proxyuser=[User] Specify the proxy user name to use for activation.

--proxypassword=[Password] Specify the proxy password to use for activation.

--locale=[Code] Display the activation wizard user interface in a

specific language, where [Code] is your language code (see Installation language files and codes on page 81).

[Product key] is the software product key.

C H A P T E R 4

Configuring SMARTMeetingPro software

g To activate SMART Meeting Pro connector for Lync software after installation

Run the following command:

"C:\Program Files\Common Files\SMARTTechnologies\SMART Product

Update\activationwizard.exe" --puid meeting_pro --m=[Value] --

v=3 --a [Optional flags] --pk [Product key]

Where [Product key] is the SMART Meeting Pro connector for Lync product key.

N O T E S

You can add multiple product keys by entering multiple instances of the product key

command line property (--pk [Product key]).

You can also activate SMART Meeting Pro connector for Lync through

SMARTProductUpdate (SPU) by accessing the SMARTMeetingPro software entry

in the product list and adding the SMART Meeting Pro connector for Lync product key.

Adding a unique e-mail address to each computer after installation

For proper integration of Microsoft Exchange, each computer you install SMARTMeetingPro

software on must have a unique room resource e-mail added in the registry entry. This e-mail address

identifies the room within your Microsoft Exchange Server. This enables users to reserve a room

resource by booking the room in the same way they book other meeting participants.

Complete the following procedure to add a unique room resource e-mail address to the registry entry

of each computer.

C A U T I O N

Use caution when you open the Windows registry editor. If you incorrectly modify the Windows

registry, you can damage your computer’s operating system. Back up your registry before

performing the following procedures.

T I P

For information on configuring a mass deployment of unique room resource e-mail addresses, see

the online Help systems for your network administration tools.

C H A P T E R 4

Configuring SMARTMeetingPro software

g To add an e-mail address to the registry entry after installation

1. Select Start > Run.

The Run dialog box appears.

2. Type regedit, and then click OK.

The Registry Editor window appears.

3. Use the following table to locate the appropriate key for your operating system.

Operating system Folder location:

Windows XP and Windows 7 (32-bit) operating system

Windows 7 (64-bit) operating systems

4. Right-click MeetingRoomEmail, and then select Modify.

HKEY_LOCAL_MACHINE\Software\SMART Technologies\SMART Meeting Pro\Version 3.1\MSExchange

HKEY_LOCAL_MACHINE\Software\Wow6432Node\SMART Technologies\SMART Meeting Pro\Version 3.1\MSExchange

5. Type the room resource computer’s unique e-mail address in the Value data box, and then click

OK.

6. Close the Registry Editor window.

7. Restart SMARTMeetingPro software.

Orienting your SMARTBoard interactive whiteboards after installation

If after you install SMARTMeetingPro software on a multiple display system your touch on one

screen registers on another, you must orient your interactive product again.

Use the following procedure to orient your interactive product using SMARTSettings.

T I P

You can also access the screen orientation procedure from the Pen Tray. See your interactive

product’s user’s guide for more information.

g To orient multiple interactive products

Press the SMARTMeetingPro icon in the notification area, and then select

1. SMARTSettings.

C H A P T E R 4

Configuring SMARTMeetingPro software

If your computer isn’t currently connected to an interactive product, the SMARTMeetingPro

icon is gray and includes an X in its lower-right corner .

2. Select SMART Hardware Settings.

The upper area of the widow displays an image for each interactive product connected to the

computer.

3. Select the interactive product you want to orient.

4. Press Orient.

N O T E

Sometimes, the orientation screen appears on your primary interactive product instead of the

interactive product you want to orient. If this happens press SPACEBAR until the orientation

screen appears on the interactive product you want to orient.

5. Touch the center of each target in the order indicated. The computer registers the point on the

interactive product where you remove your finger or pen tool from the surface.

The orientation procedure involves pressing 4, 9, 12 or 20 targets, depending on the orientation

level you select (see the SMARTMeetingPro software online Help for more information on

changing the orientation level of your interactive product).

Chapter 5

About Remote Ink service 42 Configuring base address and DNS values for Remote Ink service 43 Configuring how Remote Ink client connects to Remote Ink service 44

Configuring autodiscovery of Remote Ink service 44 Checking whether a computer can see an SRV record 47 Configuring user-specified and cached service information 48

Configuring event logging and meeting cleanup in Remote Ink service 50

Configuring event logs 50 Configuring meeting cleanup 52

Starting Remote Ink service 53

This chapter provides information on configuring Remote Ink service and Remote Ink client after

deployment.

The following table identifies the required, recommended and optional Remote Ink software

configuration procedures.

Configuration procedure Required Recommended Optional

Configuring a base address and domain name system (DNS) value for Remote Ink service (see Configuring base address and DNS values for Remote Ink service on page

43)

I M P O R T A N T

You must configure a base address and DNS value for Remote Ink service before you start the service.

Configuring Remote Ink client to autodiscover Remote Ink service using an SRV DNS resource record (see Configuring autodiscovery of Remote Ink service on page

44)

Enabling Remote Ink client to connect to Remote Ink service with user-specified and cached service information (see Configuring user-specified and cached service information on page 48)

C H A P T E R 5

Configuring Remote Ink software

Configuration procedure Required Recommended Optional

Configuring how significant Remote Ink service program events are logged (see Configuring event logs on page 50)

Configuring meeting cleanup in Remote Ink service (see Configuring meeting cleanup on page 52)

Starting Remote Ink service after installation (see Starting Remote Ink service on page 53)

About Remote Ink service

Remote Ink service is a Windows Communication Foundation (WCF) service that enables meeting

participants using SMARTMeetingPro software with SMART Meeting Pro connector for Lync

enabled to write and draw on shared desktop content. Remote Ink service runs as a self-hosted

Windows service.

N O T E S

l Remote Ink service requires the use of a duplex binding (NETTCP) to enable bidirectional

communication. For more information, see msdn.microsoft.com/en-

us/library/ms731343.aspx.

l By default, Remote Ink service uses a secure binding configuration that provides transport

encryption (TLS) using Windows Credentials. Remote Ink service can also be configured to

use a certificate.

l For more information about the WCF framework, see msdn.microsoft.com/en-

us/netframework/aa663324.aspx.

C H A P T E R 5

Configuring Remote Ink software

Configuring base address and DNS values for Remote Ink service

Use the following procedure to configure a base address and DNS value for Remote Ink service.

g To configure the base address and DNS value

1. Go to C:\Program Files\SMART Technologies\Remote Ink Service.

2. Open Remoteinkservice.exe.config with a text editor.

3. Scroll to and change the base address to the following:

<add baseAddress="net.tcp://

[myhost.example.com]:35706/RemoteInk"/>

Where

[myhost.example.com] is the fully qualified domain name (FQDN) of the computer

hosting Remote Ink service software.

The port number 35706 is configurable.

E X A M P L E

4. Scroll to and change the dns value to the following:

Where [Domain name] is the domain name of the computer hosting Remote Ink service.

E X A M P L E

5. Save the file.

C H A P T E R 5

Configuring Remote Ink software

Configuring how Remote Ink client connects to Remote Ink service

This section provides information on recommended procedures for configuring how Remote Ink client

connects to Remote Ink service.

I M P O R T A N T

If you do not complete the procedures in this section, users are prompted to enter the Remote Ink

service IP/Domain name each time they first log on to a computer hosting Remote Ink client

software (for example, the first time they use SMARTMeetingPro software with SMART Meeting

Pro connector for Lync enabled in a meeting room or as a remote participant using Remote Ink

client).

The following procedures are given in this section:

l Configuring Remote Ink client software to autodiscover Remote Ink service

l Checking whether a computer can see an SRV record

l Configuring user-specified and cached service information

Configuring autodiscovery of Remote Ink service

This section explains how to configure Remote Ink client to autodiscover Remote Ink service using

an SRV DNS resource record.

You can enable Remote Ink client software to autodiscover Remote Ink service by creating the

appropriate SRV record on the network hosting Remote Ink service. Following installation, Remote

Ink client will attempt to discover Remote Ink service by looking up an SRV DNS resource record

that points to the Remote Ink service.

I M P O R T A N T

l If an SRV record pointing to the Remote Ink service has not been created on the network

hosting Remote Ink service and roaming user profiles are not configured, then users are

prompted to enter the Remote Ink service IP/Domain name when they first log on to a

computer hosting Remote Ink client (for example, the first time they use Remote Ink client

software in that meeting room).

l If roaming user profiles are configured users are prompted only once to enter the Remote Ink

service IP/Domain name when they first log on to a computer hosting Remote Ink client and

are not prompted again.

C H A P T E R 5

Configuring Remote Ink software

To enable DNS autodiscovery, you must add the SRV record to any domain from which a user can

connect to a hosting of Lync server software.

E X A M P L E

If a user logs on to a hosting of Lync server software with a user ID such as user1@example.com,

then the SRV record must be installed in the example.com domain. If another user can also log on

to the same Lync server software with a different user ID such as user2@anotherdomain.com,

then to enable this user to autodiscover the Remote Ink service, the SRV record must also be

added to the anotherdomain.com domain (or the user is prompted for the server information).

If all Lync server software users have IDs that each feature the same domain name, then the SRV

record need be installed only in the domain that the users share.

The following procedures can be used to create an SRV record:

l Manually configure the SRV record using the DNS server’s management interface

l Use a Microsoft PowerShell® script provided under the Remote Ink service installation in the

Tools folder.

g To manually configure the SRV record using the DNS server’s management interface

Create a record with the following values:

Name: _smartremoteink

Protocol: _tcp

Priority: 0

Weight: 0

Port: 35706

N O T E

This port number is configurable and must match the number of the port chosen for

Remote Ink service.

Host: Name of the computer hosting Remote Ink service, for example, ink.example.local

C H A P T E R 5

Configuring Remote Ink software

g To use a PowerShell script provided under the software installation in the Tools folder

Run the following command to add an SRV record from using the command line interface:

powershell.exe -noexit <full path to>\ManageSrvRecord.ps1 -

install -nameserver <host name of name server> -zone <zone> -

target <host machine name> -ttl <time-to-live> -port 35706

Where

[full path to] is the location of the Tools folder in the Remote Ink service installation.

E X A M P L E

C:\Program Files\SMART Technologies\Remote Ink Service\Tools

[host name of name server] is the name of the DNS name server (i.e. the domain

controller).

[zone] is the DNS zone in which the SRV record should be installed.

[host machine name] is the name of the computer hosting Remote Ink service.

[time-to-live] is the number of seconds a computer hosting Remote Ink client is

recommended to cache the DNS record in its local DNS cache.

N O T E

Use a value of 0 to avoid caching the DNS record. The default value for this parameter,

if not specified, is 86400 (i.e. 24 hours).

E X A M P L E

powershell.exe -noexit “C:\Program Files\SMART

Technologies\Remote Ink Service\Tools”\ManageSrvRecord.ps1 -

install -nameserver dc1 -zone example.local -target

ink.example.local -ttl 86400 -port 35706

C H A P T E R 5

Configuring Remote Ink software

N O T E

By default, the ManageSrvRecord.ps1 uses a time to live (TTL) value of 86400 (24 hours). This

means that any DNS service that queries this SRV record caches the record for 24 hours. This

includes the DNS component that runs on every desktop computer. If you’re planning to move

Remote Ink service to a different computer and are using a non-zero TTL for the SRV record, the

SRV record must be removed 48 hours before Remote Ink service is moved. The SRV record must

then be replaced by a record with a 0 TTL value as part of the command used to add an SRV record.

This procedure gives each Remote Ink client application time to clear its DNS cache. Alternatively,

if you use a TTL of 0 you don’t have to complete these actions.

If a new 0 TTL value isn’t used for the SRV record, computers hosting Remote Ink client that still

have the old invalid SRV record in cache don’t see the computer hosting Remote Ink service in its

new location (see Checking whether a computer can see an SRV record below for information on

determining which SRV record a computer sees). A computer’s DNS cache can be cleared

manually using the ipconfig /flushdns command.

Checking whether a computer can see an SRV record

To check whether a computer can see an SRV record, use the nslookup command:

C:\> nslookup -type=SRV _smartremoteink._tcp.example.local

Optionally, on the computer where Remote Ink service is installed, use the following command:

powershell.exe -noexit “C:\Program Files\SMART Technologies\Remote Ink

Service\Tools”\ManageSrvRecord.ps1 –query -nameserver dc1 -zone

example.local

Whenever Remote Ink client connects to Remote Ink service, an entry is made in the Remote Ink

software event log on the computer hosting Remote Ink client. This connection information could be

useful in troubleshooting issues.

For example, the following log entry shows that Remote Ink client discovered the Remote Ink service

by looking up its DNS SRV record:

E X A M P L E

Discovered service net.tcp://ink.example.local:35706/RemoteInk via SRV

C H A P T E R 5

Configuring Remote Ink software

The following entry example shows that Remote Ink client previously connected to Remote Ink

service and cached the Remote Ink service information. Remote Ink service then used the cached

information to connect this time:

E X A M P L E

Discovered service net.tcp://ink.example.local:35706/RemoteInk in

Cache

Configuring user-specified and cached service information

If you are unable to use autodiscovery using DNS SRV records (for example, the DNS server cannot

be configured as described in Configuring autodiscovery of Remote Ink service on page 44), then the

Remote Ink client software will prompt you for the host name and port number of the computer

hosting Remote Ink service. You won’t be prompted to enter the host name and port number again

unless this information changes (for example Remote Ink service is moved to a different computer).

I M P O R T A N T

The port number must consist of numeric characters only. Do not type in separator characters,

such as spaces, commas or periods.

Use the following procedures to add the IP/Domain name and port number of the computer hosting

Remote Ink service to Remote Ink client software’s RemoteInk.exe.config file. Adding these details

to the config file enables Remote Ink client software to connect to Remote Ink service without trying

to find the SRV record pointing to the Remote Ink service on the network.

Use the following procedure to configure the RemoteInk.exe.config file in a SMARTMeetingPro

software installation or a Remote Ink client installation.

g To configure the RemoteInk.exe.config file in a installation

1. Go to the folder location appropriate to your operating system:

Operating

Location:

system

32-bit C:\Program Files\SMART Technologies\SMART Meeting

Pro\Remote Ink

64-bit C:\Program Files (x86)\SMART Technologies\SMART Meeting

Pro\Remote Ink

2. Copy the RemoteInk.exe.config file.

C H A P T E R 5

Configuring Remote Ink software

3. Modify the contents of the copied RemoteInk.exe.config file as follows:

Change the value of the AutoDiscoverServiceEnabled key from true to false.

T I P

Changing the AutoDiscoverServiceEnabled key to false prevents Remote Ink client

from looking for an SRV record.

Uncomment the ServiceInfo key, and replace example.com:12345 with the name of

the computer hosting Remote Ink service and its port number.

T I P

The default port number of the computer hosting Remote Ink service is 35706.

4. Replace the existing RemoteInk.exe.config file with the modified RemoteInk.exe.config file.

5. Go to %APPDATA%\SMART Technologies\RemoteInk\RemoteInkClientSettings.xml,

and then delete RemoteInkClientSettings.xml (if it exists).

g To configure the RemoteInk.exe.config file when only the is installed

1. Go to the folder location appropriate to your operating system:

Operating

Location:

system

32-bit C:\Program Files\SMART Technologies\Remote Ink

64-bit C:\Program Files (x86)\SMART Technologies\Remote Ink

2. Copy the RemoteInk.exe.config file.

3. Modify the contents of the copied RemoteInk.exe.config file as follows:

Change the value of the AutoDiscoverServiceEnabled key from true to false.

T I P

Changing the AutoDiscoverServiceEnabled key to false prevents Remote Ink client

from looking for an SRV record.

Uncomment the ServiceInfo key, and replace example.com:12345 with the name of

the computer hosting Remote Ink service and its port number.

T I P

The default port number of the computer hosting Remote Ink service is 35706.

4. Replace the existing RemoteInk.exe.config file with the modified RemoteInk.exe.config file.

C H A P T E R 5

Configuring Remote Ink software

5. Go to %APPDATA%\SMART Technologies\RemoteInk\RemoteInkClientSettings.xml,

and then delete RemoteInkClientSettings.xml (if it exists).

I M P O R T A N T

l If the network address of the computer hosting Remote Ink service software changes, then

you have to reconfigure the RemoteInk.exe.config file with the new address for the

computer hosting Remote Ink service.

l If you migrate Remote Ink service to a new host computer, you must uninstall the software

from its original host computer. This is because computers hosting Remote Ink client have

cached the network address of the original computer hosting Remote Ink service and will

continue to attempt to connect to this computer. However, some computers hosting Remote

Ink client will attempt to autodiscover and connect to the new computer hosting Remote Ink

service. Computers hosting Remote Ink client that are connected to different Remote Ink

service host computers are unable to interact with each other using Remote Ink service.

Configuring event logging and meeting cleanup in Remote Ink service

This section provides information on the following optional Remote Ink service configuration

procedures.

l Configuring event logging

l Configuring meeting cleanup

Configuring event logs

This section contains information on configuring the way significant Remote Ink service program

events are logged. Use the procedures in this section to do the following:

l Configure which significant Remote Ink service program events are logged.

l Create a custom event source to redirect output from the default application log to a log

dedicated to Remote Ink service program events.

T I P

Redirecting output from the default application log is helpful if you’re troubleshooting Remote

Ink service and want a log containing only Remote Ink service program events.

C H A P T E R 5

Configuring Remote Ink software

g To configure which program events are logged

1. Go to C:\Program Files\SMART Technologies\Remote Ink Service.

2. Open Remoteinkservice.exe.config with a text editor.

3. Scroll to and change the comment for the following command:

Where [value] determines which events are logged.

Choose the events you want to log by entering a value from the table below.

Value Event level This value enables you to log the following event information:

0 Error Error

1 Warning Warning and Error

2 Informational Informational, Warning and Error

3 Debug Debug, Informational, Warning and Error

g To create a custom event source

1. Create a PowerShell script that contains the following commands and modify the

customeventsource and logname variables to your custom values.

T I P

You can also execute the following commands directly in a PowerShell console.

$customeventsource = [My Custom Source]

$logname = [Application]

$creationData = new-object

System.Diagnostics.EventSourceCreationData $customeventsource,

$logname

[System.Diagnostics.EventLog]::CreateEventSource($creationData)

Where:

[My Custom Source] is the new name of the customeventsource variable

[Application] defines which event log is associated with the EventSource variable

2. Execute in a PowerShell console.

3. Go to C:\Program Files\SMART Technologies\Remote Ink Service.

4. Open Remoteinkservice.exe.config with a text editor.

C H A P T E R 5

Configuring Remote Ink software

5. Change the default EventSource name to the name you gave to the customeventsource

variable, for example My Custom Source.

Configuring meeting cleanup

You can configure Remote Ink service to use one of two methods to clean up meetings that have

expired and were not exited properly. When a collection is run, the service compares each meeting’s

last activity time with the configured user session timeout. If there has been no activity for a greater

amount of time than the session timeout, then the meeting is removed.

N O T E S

l Remote Ink client includes a keep-alive function, so program information from meetings that

are in progress is never removed.

l By default the service is configured to use the scheduled time of 04:00 to clean up meetings.

l If a scheduled collection interval is enabled this setting takes priority over using a scheduled

collection time. For example, if the service configuration has both the scheduled collection

time and an interval defined, the service uses the scheduled collection interval.

Use the following procedure to configure Remote Ink service to capture program events at a set

interval.

g To capture program events at a set interval

1. Go to C:\Program Files\SMART Technologies\Remote Ink Service.

2. Open Remoteinkservice.exe.config with a text editor.

3. Scroll to and remove the comments from the following command:

Where [1:00] is the interval that collection is run.

N O T E

Removing the comments from this command enables Remote Ink service to clean up

meetings at a set interval rather than at a scheduled time each day.

C H A P T E R 5

Configuring Remote Ink software

Starting Remote Ink service

Use the following procedure to start Remote Ink service.

g To start Remote Ink service

1. Go to C:\Windows\system32.

2. Double-click services.msc.

The Services dialog box appears.

3. Scroll to Remote Ink Service, and then click the service.

4. On the action menu, click Start.

Remote Ink service starts.

T I P S

l If Remote Ink service doesn’t start, ensure the following:

Microsoft.NET 4 Full (not Client) is installed on the computer hosting Remote Ink

service.

A firewall configuration isn’t blocking network traffic to and from the Remote Ink

service.

l If you don’t see any log messages, check that the event source has been created.

Chapter 6

settings

Accessing administrator settings 55 Configuring settings 56 Configuring advanced settings 58 Checking registry values 59 Configuring e-mail settings 60

This chapter provides information on configuring the Microsoft Exchange settings for

SMARTMeetingPro software using the SMART Meeting Pro Settings dialog box.

Information is provided on the following configuration options:

l Accessing administrator settings

l Configuring settings

l Checking registry values assigned during the configuration process

l Configuring e-mail settings

N O T E

The SMART Meeting Pro Settings dialog box is available on each computer that hosts

SMARTMeetingPro software when the software is running.

Accessing administrator settings

You can change various administrator settings, including your administrator password.

g To access the SMART Meeting Pro Settings dialog box

Press the SMARTMeetingPro icon in the notification area, and then select

1. SMARTSettings.

C H A P T E R 6

Configuring Microsoft Exchange settings

2. Press SMARTMeetingPro Settings.

The SMARTMeetingPro Settings log on dialog box appears.

3. Type your administrator password, and then press OK.

N O T E

There is no password by default.

The SMARTMeetingPro Settings dialog box appears.

g To change the administrator password

Press the SMARTMeetingPro icon in the notification area, and then select

1. SMARTSettings.

2. Press SMARTMeetingPro Settings.

The SMARTMeetingPro Settings log on dialog box appears.

3. Press Change Password.

The Change administrator password dialog box appears.

4. Type your current password and new password in the appropriate boxes.

5. Press OK.

Configuring settings

You can change various administrator settings that include enabling Microsoft Exchange integration,

changing automatic settings and configuring a service account.

I M P O R T A N T

You must restart SMARTMeetingPro software to apply changes to the configuration settings

described in this section.

N O T E S

l To check whether Microsoft Exchange is enabled, switch to Organizer mode. If a Meeting

tab appears, Microsoft Exchange is enabled.

l For information on creating a room account in Microsoft Exchange 2007 or Microsoft

Exchange 2010, consult the Microsoft website.

Use the following procedures to complete a basic configuration of Microsoft Exchange integration

with SMARTMeetingPro software.

C H A P T E R 6

Configuring Microsoft Exchange settings

g To enable Microsoft Exchange integration

1. Access the SMARTMeetingPro Settings dialog box.

2. Press the Microsoft Exchange tab.

3. Select Enable Microsoft Exchange integration.

4. Type your meeting room resource e-mail address in the appropriate box.

5. Press OK.

g To enable automatic starting of scheduled meetings

1. Access the SMARTMeetingPro Settings dialog box.

2. Press the Microsoft Exchange tab.

3. Select Auto start scheduled meeting at logon.

4. Press OK.

g To enable automatic ad hoc meeting creation

1. Access the SMARTMeetingPro Settings dialog box.

2. Press the Microsoft Exchange tab.

3. Select Auto book ad hoc meeting at logon.

4. Press OK.

g To enable the automatic end meeting feature

1. Access the SMARTMeetingPro Settings dialog box.

2. Press the Microsoft Exchange tab.

3. Select Auto reset room after meeting end time.

4. Press OK.

g To change the delay time before your meeting automatically ends

1. Access the SMARTMeetingPro Settings dialog box.

2. Press the Microsoft Exchange tab.

3. Select Auto reset room after meeting end time.

4. Select 1, 5 or 10 minutes from the drop-down menu.

5. Press OK.

C H A P T E R 6

Configuring Microsoft Exchange settings

g To enable automatically inserting your meeting details

1. Access the SMARTMeetingPro Settings dialog box.

2. Press the Microsoft Exchange tab.

3. Select Auto insert agenda at meeting start.

4. Press OK.

Configuring advanced settings

You can also use the SMART Meeting Pro Settings dialog box to configure the following advanced

settings:

I M P O R T A N T

You must restart SMARTMeetingPro software to apply changes to the configuration settings

described in this section.

l Configure SMARTMeetingPro software to use a service account instead of using the

logged-on user’s credentials.

l Manually specify the URL of the Microsoft Exchange and Active Directory® servers that

SMARTMeetingPro software authenticates against.

T I P

By default SMARTMeetingPro software detects your local Microsoft Exchange and Active

Directory servers.

g To configure a service account

1. Access the SMARTMeetingPro Settings dialog box.

2. Press the Microsoft Exchange tab.

3. Select Use service account instead of logged on user’s credentials.

4. Type your domain, user name and password in the appropriate boxes.

5. Press OK.

g To configure server settings

1. Access the SMARTMeetingPro Settings dialog box.

2. Press the Microsoft Exchange tab.

C H A P T E R 6

Configuring Microsoft Exchange settings

3. Press Server Settings.

The Microsoft Exchange Server and Active Directory Server settings dialog box appears.

4. Press OK.

Checking registry values

When you use the SMART Meeting Pro Settings dialog box to configure Microsoft Exchange, the

following registry keys are automatically configured:

l Meeting room e-mail

l Service account credentials

l Microsoft Exchange Server and Active Directory

Use the following procedure to ensure that the correct registry values were assigned during the

Microsoft Exchange configuration process.

C A U T I O N

Use caution when you open the Windows registry editor. If you incorrectly modify the Windows

registry, you can damage your computer’s operating system. Back up your registry before

performing the following procedures.

g To check the registry key values

1. Log on to the computer hosting SMARTMeetingPro software as an administrator.

2. Select Start > Run.

The Run dialog box appears.

3. Type regedit and then click OK.

The Registry Editor window appears.

C H A P T E R 6

Configuring Microsoft Exchange settings

4. Use the following table to locate the appropriate key for your operating system.

Operating system Folder location:

Windows XP and Windows 7 (32-bit)

HKEY_LOCAL_MACHINE\Software\SMART Technologies\SMART Meeting Pro\Version 3.1\MSExchange

operating system

Windows 7 (64-bit) operating systems

HKEY_LOCAL_MACHINE\Software\Wow6432Node\SMART Technologies\SMART Meeting Pro\Version 3.1\MSExchange

5. Check the following registry key:

Name Description

MeetingRoomEmail SMARTMeetingPro software uses this registry key for the room

e-mail address. This key is required and should contain the email address of the meeting room in which SMARTMeetingPro software is installed.

AuthUsername and AuthPassword

If you selected the Use service account instead of logged-on user’s credentials option in the Microsoft Exchange tab, then registry keys exist for the service account logon name and password.

AuthADServer and ConnURL

If you didn’t select automatic detection of Microsoft Exchange Server and Active Directory server options during Microsoft Exchange configuration, then SMARTMeetingPro software will require Active Directory and Microsoft Exchange server addresses.

Configuring e-mail settings

If you don’t enable integration with Microsoft Exchange, you can configure SMTP e-mail settings or

the computer’s default e-mail client. You can also restore the e-mail settings to default.

N O T E S

l You don’t need to configure these e-mail settings if you enabled Microsoft Exchange

integration.

l If you don’t enable Microsoft Exchange integration, you’re unable to use the Meeting

Notification features of SMART Meeting Pro software. However, you can use SMTP e-mail

configuration to send your meeting notes from Whiteboard mode.

g To configure SMTP e-mail settings

Press the SMARTMeetingPro icon in the notification area and then select

1. SMARTSettings.

C H A P T E R 6

Configuring Microsoft Exchange settings

2. Press SMARTMeetingPro Settings.

The SMARTMeetingPro Settings log on dialog box appears.

3. Type your administrator password, and then press OK.

4. Press the E-mail tab.

5. Type the sender e-mail address in the appropriate box.

N O T E

The e-mail address you enter will appear in the Sender field for any outgoing e-mails. If the

computer doesn’t have an e-mail client installed, don’t change the do not reply default value.

This indicates to mail recipients that they can’t reply to e-mails they receive.

6. Type your SMTP server location in the appropriate box.

7. Press OK.

The SMTP e-mail settings are detected, enabling you to use the e-mail features of

SMARTMeetingPro software.

g To configure the computer’s default e-mail client

1. Access the SMARTMeetingPro Settings dialog box.

2. Press the E-mail tab.

3. Select Use system e-mail.

4. Press OK.

N O T E

The computer’s default e-mail address will appear in the Sender field for any outgoing

e-mails.

g To restore default settings

1. Access the SMARTMeetingPro Settings dialog box.

2. Press the E-mail tab.

3. Select Restore Defaults.

4. Press OK.

Chapter 7

SMART periodically releases updates to its software. These updates add new features and resolve

issues.

Go to smarttech.com/software to download the latest installation package. SMART provides updates

in MSI file format in the installation package:

l Windows Installer update installation packages (MSI files)

After you download an installation package and extract the update files, place the update files in a

location on your network that’s accessible to all the computers you plan to update.

I M P O R T A N T

You cannot roll back an update after installing it on your computers. You must remove the full

version of the software using Control Panel or the command line interface (see Removing the

software on page 65), and then install the previous version of the software.

Using a Windows Installer update installation package (MSI file)

The command line for running an update using a Windows Installer update installation package varies

depending on whether the update is major or minor.

N O T E

The SMART website indicates whether an update is major or minor.

C H A P T E R 7

Updating the software

g To run a major software update using a Windows Installer update installation package

Run the following command:

msiexec /i "[Path]\[File].msi" [Parameter]

Where

[Path] is the path to the MSI file.

[File] is the name of the MSI file.

[Parameter] is the installation parameter (see Parameters on page 80).

g To run a minor software update using a Windows Installer update installation package

Run the following command:

msiexec /i "[Path]\[File].msi" REINSTALL=ALL REINSTALLMODE=vomus

[Parameter]

Where

[Path] is the path to the MSI file.

[File] is the name of the MSI file.

[Parameter] is the installation parameter (see Parameters on page 80).

Chapter 8

Using the command line interface 65 Using third-party imaging or remote management software 70

You can remove SMART software using the command line interface.

You can remove SMART software using third-party imaging or remote management software.

Using the command line interface

Using the command line interface, you can remove SMART software in many ways, including

running commands from the Command Prompt window and including commands in batch script files.

I M P O R T A N T

Remove the common platform only after you remove all other SMART software.

g To remove SMARTMeetingPro software

Run the following command:

msiexec /x "[Path]\SMART Meeting Pro.msi" [Parameter]

Where

[Path] is the path to the SMART Meeting Pro.msi file.

[Parameter] is the installation parameter (see Parameters on page 80).

Run the following command to remove the software using the product code:

msiexec /x [Product code] [Parameter]

C H A P T E R 8

Removing the software

Where

[Product code] is the product code for the version of SMARTMeetingPro software

you’re removing, including the braces (“{” and “}”).

Version Product code

2.0 {596BD3B5-DC48-4AD2-A60A-4C39C9852294}

2.1 {4BD7F008-CDD9-454D-8A5B-4FF8BB8FEF02}

2.2 {76F84A17-835E-46C7-9C31-520BAFD5AC9D}

2.3 {E1660294-4C1E-4893-A40D-FFE0051E824F}

3.0 {C75C357C-3368-4142-AC8D-9F528B57373D}

3.1 {0F31DCED-1093-44C8-B606-70C5F108E70B}

3.1 SP1 {A6C3D76B-3CDB-4A35-82B3-E66B9B518152}

[Parameter] is the installation parameter (see Parameters on page 80).

g To remove Remote Ink service software

Run the following command:

msiexec /x "[Path]\Remote Ink Service.msi" [Parameter]

Where

[Path] is the path to the Remote Ink Service.msi file.

[Parameter] is the installation parameter (see Parameters on page 80).

Run the following command to remove the software using the product code:

msiexec /x [Product code] [Parameter]

Where

[Product code] is the product code for the version of Remote Ink service software you’re

removing, including the braces (“{” and “}”).

Version Product code

1.0 {7B388E17-638C-4DCF-986E-F68D33974130}

[Parameter] is the installation parameter (see Parameters on page 80).

C H A P T E R 8

Removing the software

g To remove Remote Ink client software

Run the following command:

msiexec /x "[Path]\Remote Ink Client.msi" [Parameter]

Where

[Path] is the path to the Remote Ink Client.msi file.

[Parameter] is the installation parameter (see Parameters on page 80).

Run the following command to remove the software using the product code:

msiexec /x [Product code] [Parameter]

Where

[Product code] is the product code for the version of the Remote Ink client you’re

removing, including the braces (“{” and “}”).

Version Product code

1.0 {B6FCC721-9A73-46EA-88C6-7FC2F5138F24}

[Parameter] is the installation parameter (see Parameters on page 80).

g To remove SMARTProductDrivers

I M P O R T A N T

Removing SMARTProductDrivers prevents other SMART software products from running.

If you installed SMARTProductDrivers using the SMART Product Drivers Installer.msi file,

run the following command to remove the software using the installation package:

msiexec /x "[Path]\SMART Product Drivers Installer.msi"

[Parameter]

Where

[Path] is the path to the SMART Product Drivers Installer.msi file.

[Parameter] is the installation parameter (see Parameters on page 80).

Run the following command to remove the software using the product code:

msiexec /x [Product code] [Parameter]

C H A P T E R 8

Removing the software

Where

[Product code] is the product code for the version of SMARTProductDrivers you’re

removing, including the braces (“{” and “}”).

Version Product code

10.0.124.0 {FF7A64AB-214A-47D1-95E7-742BCBA7F6C9}

10.0.131.0 {FF7A64AB-214A-47D1-95E7-742BCBA7F6C9}

10.0.163.1 {FF7A64AB-214A-47D1-95E7-742BCBA7F6C9}

10.0.165.1 {FF7A64AB-214A-47D1-95E7-742BCBA7F6C9}

10.0.186.2 {FF7A64AB-214A-47D1-95E7-742BCBA7F6C9}

10.0.188.3 {FF7A64AB-214A-47D1-95E7-742BCBA7F6C9}

10.0.232.4 {FF7A64AB-214A-47D1-95E7-742BCBA7F6C9}

10.0.255.5 {FF7A64AB-214A-47D1-95E7-742BCBA7F6C9}

10.0.314.5 {FF7A64AB-214A-47D1-95E7-742BCBA7F6C9}

10.0.392.6 {00C68967-9790-40DA-86F7-FDB248A5CDB1}

10.0.528.7 {AA9C1126-50DD-4993-9CDC-0BED8167293C}

10.0.532.7 {984EAE92-6043-451A-B786-9327FF165310}

10.6.48.0 {2623A1E3-478A-4F4A-A522-3A3D784A0C9C}

10.6.106.1 {487F1117-8BDE-4518-A798-015172AE0410}

10.6.175.2 {333B0B76-FC96-4C51-9AF6-B6EFA15ACE99}

10.7.81.0 {1355416A-967D-47C5-823D-D493C3E0B97C}

10.7 SP1 {4CE6C6E8-0DAD-4757-86ED-7FB4035BA98B}

10.8 {67E6410C-1E97-4D03-BEC2-8E83323A6BBD}

11.x {E3189F44-F7BD-4F96-B756-A0AEFAF61D3A}

[Parameter] is the installation parameter (see Parameters on page 80).

g To remove SMARTInk

C A U T I O N

Removing SMARTInk can cause your interactive product’s pens to stop responding if

you aren’t running SMARTMeetingPro 3.0 software or newer.

Removing SMARTInk software also removes all SMARTInk software patches.

If you installed SMARTInk using the SMART Product Drivers Installer.msi file, run the

following command to remove the software using the installation package:

msiexec /x "[Path]\SMART Product Drivers Installer.msi"

[Parameter]

C H A P T E R 8

Removing the software

Where

[Path] is the path to the SMART Product Drivers Installer.msi file.

[Parameter] is the installation parameter (see Parameters on page 80).

Run the following command to remove SMARTInk using the product code:

msiexec /x [Product code] [Parameter]

Where

[Product code] is the product code for the version of SMARTInk you’re removing,

including the braces (“{” and “}”).

Version Product code

1.0 {4A1F2472-6164-43FA-9D2F-B35E71A8DF32}

1.1 {4A1F2472-6164-43FA-9D2F-B35E71A8DF32}

[Parameter] is the installation parameter (see Parameters on page 80).

g To remove SMART Common Files

C A U T I O N

Removing SMART Common Files can cause your SMART software to stop responding.

If you installed SMART Common Files using the SMART Product Drivers Installer.msi file,

run the following command to remove the software using the installation package:

msiexec /x "[Path]\SMART Product Drivers Installer.msi"

[Parameter]

Where

[Path] is the path to the SMART Product Drivers Installer.msi file.

[Parameter] is the installation parameter (see Parameters on page 80).

Run the following command to remove SMART Common Files using the product code:

msiexec /x [Product code] [Parameter]

C H A P T E R 8

Removing the software

Where

[Product code] is the product code for the version of SMART Common Files you’re

removing, including the braces (“{” and “}”).

Version Product code

2011 (10.8) {0E5DD7A3-BE29-430C-970B-C553F4A58C39}

2012 (11.x) {ED2455F7-6AA6-4D3C-85E9-A72297DD7051}

[Parameter] is the installation parameter (see Parameters on page 80).

g To remove SMARTProductDrivers and SMART Common Files

Run the following command:

msiexec /x "[Path]\SMART Product Drivers Installer.msi"

[Parameter]

Where

[Path] is the path to the SMART Product Drivers Installer.msi file.

[Parameter] is the installation parameter (see Parameters on page 80).

Using third-party imaging or remote management software

N O T E

This procedure may vary depending on your version of Windows operating system and your system

preferences.

g To remove a deployed installation package

1. Open Control Panel, double-click Administrative Tools, and then double-click Active

Directory Users and Computers.

The Active Directory Users and Computers window appears.

2. Right-click your domain, and then select Properties.

The Properties dialog box appears.

3. Click the Group Policy tab, and then click Edit.

The Group Policy Object Editor dialog box appears.

C H A P T E R 8

Removing the software

4. Browse to Computer Configuration\Software Settings\Software Installation.

5. Right-click the software you want to remove, and then select All Tasks > Remove.

6. Select Immediately uninstall the software from users and computers, and then click OK.

The next time each computer on the domain starts, the computer automatically removes the

software.

Appendix A

parameters

Properties 73

SMARTMeetingPro installation package 73 SMARTProductDrivers installation package 77

Parameters 80

Properties

SMARTMeetingPro installation package

The following are properties for the SMARTMeetingPro installation package:

Property Allowed values Notes

General properties

TRANSFORMS [String]: A language MST file for the

installation (see Installation language files and codes on page 81).

Ensure the specified MST file is in the same folder as the MSI file.

This property defines the language of the installer’s user interface and the installed software’s icons and shortcuts. It doesn’t define the installed software’s user interface language. The installed software uses the computer’s operating system language if it’s supported, or English (U.S.) if not.

You can also use the TRANSFORMS property to apply an MST file created by SMARTInstallManager (see Using SMARTInstallManager on page 15) or a third-party tool.

A P P E N D I X A

Windows Installer properties and parameters

Property Allowed values Notes

INSTALLDIR [String]: The path to your preferred

folder for SMARTMeetingPro software.

If you don’t specify a folder, Windows Installer installs SMARTMeetingPro software in

C:\Program Files\SMART Technologies\SMART Meeting Pro.

ENABLE_MP_ CONNECTOR_ LYNC

0 (default): None

1: Bridgit

2: Lync

Determines which communication

layer SMARTMeetingPro software

uses.

ISX_ SERIALNUM

LYNC_

SERIALNUM

ACTIVATE_ LICENSE

[String]: A 22- or 25-character SMARTMeetingPro product key.

[String]: A 22- or 25-character Lync

product key.

1 (default): Register the product key and automatically activate the software.

[Empty string]: Register the product key but don’t automatically activate the software.

SMARTMeetingPro software properties

BRIDGIT_ SERVER_NAME

[String]: The name of the Bridgit server (for example, bridgit.example.com).

SERVER_PWD [String]: The access password for the

Bridgit server.

CREATION_PWD [String]: The creation password for

the Bridgit server.

This property automatically appears in the Product Key box in the activation wizard if you choose not to include the ACTIVATE_LICENSE property.

This property automatically appears

in the Product Key box in the

activation wizard if you choose not to

include the ACTIVATE_LICENSE

property.

You must include the ISX_SERIALNUM property for this property to work.

For mass activation information, see page 35.

The Bridgit server enables the SMARTMeetingPro software installation to connect to other SMARTMeetingPro software installations. For more information, see smarttech.com/bridgit.

If no server name is provided, Bridgit software integration is disabled.

A P P E N D I X A

Windows Installer properties and parameters

Property Allowed values Notes

ENABLEBRIDGIT AUTOSHARE

1: Share the main screen each time a user starts a new session.

0 (default): Don’t share the main screen each time a user starts a new session.

ENABLEBRIDGIT SHOWPASSWORD

1 (default): Show the meeting password in text on the Bridgit Collaboration Bar.

0: Mask the meeting password on the Bridgit collaboration bar.

ADMIN_PWD [String]: A password that users must

enter to modify the SMARTMeetingPro software settings.

EMAIL_ADDRESS [String]: Type the sender e-mail

address for the SMARTMeetingPro software installation.

If you don’t specify a value, no password will be required to change SMARTMeetingPro software settings.

Users can e-mail Whiteboard files to themselves or to other users in SMARTMeetingPro software. The software uses this e-mail address in the Sender field.

EMAIL_SERVER [String]: An e-mail server for the

SMARTMeetingPro software installation (for example, mail.example.com).

Users can e-mail Whiteboard files to themselves or to other users in SMARTMeetingPro software. The software uses this e-mail server to send the file.

USE_SYSTEM_ EMAIL

0 (default): Don’t use the computer’s default e-mail client to send e-mail messages.

The default e-mail client must be properly configured for e-mail to be sent.

1: Use the computer’s default e-mail client to send e-mail messages.

USE_ CALLIGRAPHIC_ INK

1 (default): Use calligraphic ink, which smoothes your writing strokes and improves the readability of your notes.

0: Use regular ink.

CREATE_ DESKTOPICONS

1 (default): Include a shortcut to the software on the desktop.

[Empty string]: Don’t include a shortcut to the software on the desktop.

LOSU_ MEETINGPRO

1 (default): Start SMARTMeetingPro software when the user logs on.

0: Don’t start SMARTMeetingPro software when the user logs on.

A P P E N D I X A

Windows Installer properties and parameters

Property Allowed values Notes

ENABLE_ EXCHANGE

1 (default): Enable Microsoft Exchange integration.

0: Don’t enable Microsoft Exchange integration.

You must also add the room

resource’s unique e-mail address

after installation (see Adding a

unique e-mail address to each

computer after installation on page

37).

EXCHANGE_RM_ EMAIL

[String]: A room resource e-mail address to link with Microsoft Exchange.

EX_AUTO_START 1 (default): Automatically start

scheduled meeting at logon.

0: User must manually start scheduled meeting after logon.

EX_AUTO_BOOK 1 (default): Automatically book an

unscheduled meeting at logon.

0: User must manually book an unscheduled meeting after logon.

EX_AUTO_RESET 1 (default): Automatically reset room

after meeting end time.

0: Disable automatic room reset.

EX_RESET_DELAY 5 (default): Delay time in minutes

before automatic room reset feature activates.

EX_AUTO_ AGENDA

1 (default): Automatically insert agenda after meeting starts.

0: Disable automatic insertion of agenda.

GALLERYDIR [CommonAppDataFolder]\SMART

Technologies\Gallery\My Content

EXTOLLER [String]: Specify the path to add

additional Gallery content folders.

DEFAULT_

MEETING_MODE

4 (default): SMARTMeetingPro software starts in Whiteboard mode.

1: SMARTMeetingPro software starts in Desktop mode.

DEFAULT_FILE_

FORMAT

0 (default): SMART Notebook (*.notebook)

1: Adobe® PDF (*.pdf)

2: Microsoft PowerPoint® (*.ppt, *.pptx)

Each computer requires a unique room resource e-mail address.

If you select 1, an unscheduled meeting starts automatically at logon if the room resource is available for the next 30 minutes.

Type the preferred delay time in minutes. Only delay values of 1, 5 or 10 minutes are supported.

The agenda includes any meeting details the user typed in the meeting invitation in Outlook.

The path to the Added Content folder, which is on the local computer where user-created content is stored.

This property is optional.

Whiteboard files will be saved in this

format.

A P P E N D I X A

Windows Installer properties and parameters

SMARTProductDrivers installation package

The following are properties for the SMARTProductDrivers installation package:

I M P O R T A N T

l Before deploying the SMART software installation packages, you must deploy the following

third-party packages: Microsoft .NET Framework 4 Full files and Microsoft VisualStudio

Tools for Office.

l The SMARTProductDrivers installation package includes SMARTInk and SMART

Common Files. You must deploy the SMARTProductDrivers installation package before

you deploy the SMARTMeetingPro software installation package.

l If you want to install language packs, you must do so when you first deploy the software. If

you want to install a language pack after you first deploy the software, you must do so using

the language pack’s individual MSI file.

Property Allowed values Notes

General properties

TRANSFORMS [String]: A language MST file for the

installation (see Installation language files and codes on page 81).

INSTALLDIR [String]: The path to your preferred

folder for SMARTProductDrivers.

Ensure the specified MST file is in the same folder as the MSI file.

You can also use the TRANSFORMS property to apply an MST file created by SMARTInstallManager (see Using SMARTInstallManager on page 15) or a third-party tool.

If you don’t specify a folder, Windows Installer installs SMARTProductDrivers in

C:\Program Files\SMART Technologies\SMART Product Drivers.

A P P E N D I X A

Windows Installer properties and parameters

Property Allowed values Notes

SPU properties

INSTALL_SPU 1 (default): Install SPU in Full mode.

2: Install SPU in Dashboard mode.

0: Don’t install SPU.

In Full mode, users can view the installed versions of SMART software as well as their product keys, and download and install updates.

In Dashboard mode, users can view only the installed versions of SMART software and their product keys.

SPU_TIME_ FRAME

PRODUCT_ NOTIFICATION

[Integer]: The time in days (1 to 60) between SPU checks.

1 (default): Notify the user when updates are available from SPU.

0: Don’t notify the user when updates are available from SPU.

SMARTProductDrivers properties

INSTALL_ DOCCAM_ DRIVERS

1 (default): Enable the registration of SMARTDocumentCamera drivers.

0: Disable the registration of SMARTDocumentCamera drivers.

LOSU_ BRDTOOLS

1 (default): Start SMARTProductDrivers after the installation.

[Empty string]: Don’t start SMARTProductDrivers after the installation.

ENABLE_ STPCS

1 (default): Use Tablet PC functionality with the SMARTBoard interactive whiteboard without connecting a Tablet PC.

[Empty string]: Don’t use Tablet PC functionality with the SMARTBoard interactive whiteboard without connecting a Tablet PC.

LOSU_INK 1 (default): Start SMARTInk when the

user logs on.

[Empty string]: Don’t start SMARTInk when the user logs on.

By default, SPU checks for product updates every 30 days.

This property is applicable only if you install SPU.

Disable the registration of SMARTDocumentCamera drivers if they conflict with existing third-party drivers on the computer.

This property is applicable to Windows 7 operating system only. It has no effect on other operating systems.

If you specify [Null], users don’t have touch support at the Windows logon screen.

A P P E N D I X A

Windows Installer properties and parameters

Property Allowed values Notes

DEFAULT_PDF 1 (default): Set SMARTInk Viewer as

the default PDFviewer.

[Empty string]: Don’t set SMARTInk Viewer as the default PDFviewer.

CUSTOMER_

LOGGING

0 (default): Disable the Customer Experience Program.

1: Allow the user to enable or disable the Customer Experience Program.

INSTALL_ UNSIGNED_ DRIVERS

1: Enable the registration of unsigned third-party drivers.

0 (default): Disable the registration of unsigned third-party drivers.

Language pack properties

Don’t select more than 20 language packs (see smarttech.com/kb/170081).

ZH_CN 1: Install the Chinese (Simplified)

language pack.

CS 1: Install the Czech language pack.

DA 1: Install the Danish language pack.

NL 1: Install the Dutch language pack.

EN_GB 1: Install the English (UK) language

pack.

FR 1: Install the French language pack.

DE 1: Install the German language pack.

IT 1: Install the Italian language pack.

JA 1: Install the Japanese language pack.

NB 1: Install the Norwegian language

pack.

PT_PT 1: Install the Portuguese (Portugal)

language pack.

PT_BR 1: Install the Portuguese (Brazil)

language pack.

RU 1: Install the Russian language pack.

ES 1: Install the Spanish (Spain) language

pack.

A P P E N D I X A

Windows Installer properties and parameters

Property Allowed values Notes

ES_MX 1: Install the Spanish (Mexico)

language pack.

SV 1: Install the Swedish language pack.

TR 1: Install the Turkish language pack.

Parameters

The following are the standard Windows Installer parameters for the msiexec command.

Parameter Use

/q Hide the installation wizard.

N O T E

This is Silent mode.

/qb Show a basic installation wizard.

/qb! Show a basic installation wizard without a Cancel button.

/qb+ Show a basic installation wizard with a dialog box signaling the end of the

installation.

/qb+! Show a basic installation wizard without a Cancel button but with a dialog box

signaling the end of the installation.

/qr Show a reduced installation wizard.

/qf Show the full installation wizard, including a dialog box signaling the end of the

installation or the Fatal Error, User Exit or Exit dialog box.

/qn Hide the installation wizard and the dialog box signaling the end of the

installation.

/qn+ Hide the installation wizard but show the dialog box signaling the end of the

installation.

Appendix B

Installation language files and codes 81 Language packs 82

Installation language files and codes

Language Code File

English (U.S.) 1033 1033.mst

English (UK) 2057 2057.mst

Chinese (Simplified) 2052 2052.mst

Czech 1029 1029.mst

Danish 1030 1030.mst

Dutch 1043 1043.mst

French (France) 1036 1036.mst

German 1031 1031.mst

Italian 1040 1040.mst

Japanese 1041 1041.mst

Norwegian 1044 1044.mst

Portuguese (Portugal) 2070 2070.mst

Portuguese (Brazil) 1046 1046.mst

Russian 1049 1049.mst

Spanish (Spain) 1034 1034.mst

Spanish (Mexico) 2058 2058.mst

Swedish 1053 1053.mst

Turkish 1055 1055.mst

A P P E N D I X B

Language files and codes

Language packs

File Code

chinese_(simplified)_language_ pack.msi

czech_language_pack.msi {D4D68022-BE82-4C7B-87D5-2460A9BDB001}

danish_language_pack.msi {1EAB215B-E60D-4734-81C6-20D2A7A3B5A3}

dutch_language_pack.msi {9B2B8676-0C52-4F97-9869-3E0CC87C85E0}

english_(united_kingdom)_language_ pack.msi

french_language_pack.msi {015BE11B-72BE-44C4-99BA-36CA831757E4}

german_language_pack.msi {5C3C89CB-A719-46C5-80C7-2E2237AD3692}

italian_language_pack.msi {DB9D6AF8-FC14-43B2-B3CE-5A6C8C89CF44}

japanese_language_pack.msi {649C11F3-9B7D-423C-BB0F-AD5F985DE03A}

norwegian_language_pack.msi {E5B6189B-2FEE-4B0F-98DE-F86F04975528}

portuguese_(portugal)_language_ pack.msi

portuguese_(brazil)_language_pack.msi {97A542D0-3E82-4F73-A594-7E284559C66F}

russian_language_pack.msi {6BDED2D7-9987-49B1-81B8-6EB2B38B559A}

spanish_language_pack.msi {29ADE094-DA64-46EC-835C-1DEC4A035614}

spanish_(international_latin_american)_ language_pack.msi

swedish_language_pack.msi {640A01FF-E76A-458B-A630-EE8BCDBF4649}

turkish_language_pack.msi {C1F6AEE2-93BE-408B-8941-856A8B69E1B7}

{0507C320-0AAC-48C5-A9E2-5EF1939EDF56}

{AD53E305-0F31-426E-85D1-35C63D913639}

{F9914964-383B-4B92-ADEC-6A5608566219}

{F7C06E3B-9BC3-411C-867E-53CAE223DB13}

Appendix C

polling intervals

A user can start a scheduled meeting or an unscheduled ad hoc meeting when he or she logs into a

room resource computer. Depending on the availability of the room resource, meetings can be started

automatically or manually. To enable this, SMARTMeetingPro software polls the Microsoft

Exchange Server that it’s integrated with to retrieve the logged in user's calendar and the times that a

room is booked.

SMARTMeetingPro software polls the Microsoft Exchange server at the following intervals:

l When SMARTMeetingPro software starts.

l Every 10 seconds for the first five minutes after the start of a meeting (to enable meeting rooms

to automatically join a Bridgit meeting).

l Once every minute after the first five minutes of a meeting (to ensure that a user can extend a

meeting only if the room is available beyond the scheduled meeting).

l When a different user logs into the room resource computer with his or her network credentials.

T I P

See the SMARTMeetingPro software online Help for more details on extending a meeting and

adding other meeting rooms to a scheduled meeting.

N O T E

SMARTMeetingPro software polls the Microsoft Exchange Server only for the time stamp that

records the last time a user or room calendar was changed. If the time stamp received from the

server is later than the time stamp saved by SMARTMeetingPro software, then

SMARTMeetingPro software will access the room or user calendar (or both). By using this polling

rate, SMARTMeetingPro software significantly reduces the load on the Microsoft Exchange

Server.

Index

activation 35, 74

Bridgit Server 20, 74

Chinese 79, 81-82 command line interface 29, 65 computer imaging 35 Customer Experience Program 22, 79 Czech 79, 81-82

Danish 79, 81-82 desktop icons 75 document camera SeeSMART Document

Camera

downloads

SMART installation packages 7, 10-11, 13 software patches 8 third-party installation packages 7, 9, 11-12

drivers

SMART Document Camera 22, 78 unsigned 23, 79

Dutch 79, 81-82

English 79, 81-82

French 79, 81-82

German 79, 81-82

imaging 35 Install Manager SeeSMART Install

Manager installation components 2 Installation overview i Italian 79, 81-82

Japanese 79, 81-82

language files 81 language setup 73, 77

e-mail addresses 75 e-mail server 75

Microsoft .NET framework 7, 9, 11-12, 29 Microsoft Exchange settings

Accessing 55 advanced settings 58 Configuring 56 e-mail settings 60

I N D E X

Microsoft Visual Studio Tools for Office 7,

9, 30 MSI files 63 MST files 17, 73, 77, 81

Norwegian 79, 81-82

parameters 80 passwords 20, 74 Portuguese 79, 81-82 prerequisites

knowledge 2 product key 74 protection software 35

startup 75, 78 Swedish 80-82 system recovery software 35

Tablet PC support 78 third-party applications 33, 70 Turkish 80-82

unsigned drivers 23, 79 updates 63

Windows 7 operating system 23, 78 Windows Installer 73

Remote Ink software

About 41-42

configuring 43-44, 50

starting 53 Russian 79, 81-82

serial number Seeproduct key sharing 20, 75 shortcuts 6, 75 Silent mode 80 SMART Document Camera 22, 78 SMART Ink 78 SMART Install Manager

about 15

downloading 15

installing 15

using 16 SMART Product Update 22, 78 Spanish 79, 81-82

XML 17

SMARTTechnologies

smarttech.com/support

smarttech.com/contactsuppor t

Smart Technologies Meeting Pro 3.1 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Installation overview

SMART Meeting Pro connector for Lync®

Selecting an installation component

Computer requirements

For all systems

For one- or two-display systems

For three- to eight-display systems

For nine- to 16-display systems

Installation packages and supporting files

SMART software installation packages

SMART Meeting Pro connector for Lync

Computer requirements

For all systems

For one- or two-display systems

For three- to four-display systems

Installation packages and supporting files

SMART software installation packages

Remote Ink client

Computer requirements

Installation package and supporting file

SMART software installation package

Remote Ink service

Computer requirements

Installation package and supporting file

SMART software installation package

Language files

Opening an installation package

Saving your changes After you customize an installation package, save your changes as an XML file by selecting File >

Deploying installation packages

Remote Ink client software

Remote Ink service

Using the command line interface

Installing prerequisite third-party software

Installing SMART Product Drivers

Installing Remote Ink by SMART

Installing Remote Ink client

Installing Remote Ink service

Using third-party imaging or remote management software

About Remote Ink service

Configuring base address and DNS values for Remote Ink service

Configuring how Remote Ink client connects to Remote Ink service

Configuring autodiscovery of Remote Ink service

Checking whether a computer can see an SRV record

Configuring user-specified and cached service information

Configuring event logging and meeting cleanup in Remote Ink service

Configuring event logs

Configuring meeting cleanup

Starting Remote Ink service

Accessing administrator settings

Configuring settings

Configuring advanced settings

Checking registry values

Configuring e-mail settings

Using a Windows Installer update installation package (MSI file)

Using the command line interface

Using third-party imaging or remote management software

Properties

Parameters

Installation language files and codes

Language packs

Index