This guide and other resources for SMARTBoard 6000S and 6000S Pro
series interactive displays are available in the Support section of the
SMARTwebsite (smarttech.com/support). Scan this QRcode to view these
resources on your mobile device.
Licenses
The ter ms HDMI and HDMI Hig h-Definition Multimedia Interface, and the HD MI l og o are trademarks o r re gi stere d trad emarks of H DMI Licensing LLC in the U nited
States and other co untries .
The Bluetoo th wo rd mark is owned by the Bluetooth SIG, Inc. and any use of such marks b y SMARTT echnolog ie sULC is under lice nse.
Trademark n ot ice
SMART Board , SMART No teb ook, SMART Meeting Pro, Pe n ID, H yPr T ouch, Obje ct Awareness , Silktouch, T oo lSe nse, s marttech, the SMART log o and all S MART
taglines are trademarks o r re gi ster ed trademarks of SMART T echnolog ie s ULC in the U.S. and/or o ther countries . The Bl uetooth word mark is owne d by the
Bluetooth SIG, I nc. and any use o f s uch marks by SMART Technolo gie s U LC i s under l icense . The Adopted Trad emarks HD MI, HDMI Hi gh-Definition Multimedia
Interface, and the HDMI Log o are trademarks o r re gi stere d trad emarks of H DMI Licensing Ad ministrator, Inc. in the U nited States and o ther countries. All other
third-party pro duct and company names may be trad emarks o f their res pe ctive o wners .
This p rod uct and/or use thereo f is cov ere d b y one or more of the follo wing U. S. p atents:
www.smarttech.com/patents
Nove mber 22, 2 019
smar ttech.com/kb/171415
Important information
NOTE
Refer to the SMARTBoard 6000S and 6000S Pro series interactive displays installation and
maintenance guide (smarttech.com/kb/171414) for important information about installing and
maintaining the display.
WARNING
l Do not open or disassemble the display. You risk electrical shock from the high voltage
inside the casing. Opening the casing also voids the warranty.
l Do not stand (or allow children to stand) on a chair to touch the surface of the display.
l To reduce the risk of fire or electric shock, do not expose the display to rain or moisture.
l Do not insert objects inside the cabinet ventilation holes, because they could touch
dangerous voltage points and cause electric shock, fire or product damage which may not
be covered by the warranty.
l Do not place heavy objects on the power cable. Damage to the cable could cause shock,
fire or product damage which may not be covered by the warranty.
l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass
fragments with care when disposing of them.
l Disconnect the display’s power cable from the wall outlet and seek assistance from
qualified service personnel if any of the following occur:
o
The power cable or plug is damaged
o
Liquid is spilled into the display
o
Objects fall into the display
o
The display is dropped
o
Structural damage, such as cracking, occurs
o
The display behaves unexpectedly when you follow operating instructions
ismar ttech.com/kb/171415
IMPORTANT INFORMATION
ENERGYSTAR®
ENERGY STAR is the government-backed symbol for energy efficiency, providing simple,
credible, and unbiased information that consumers and businesses rely on to make well-informed
decisions. ENERGY STAR-certified products are the simple choice for energy efficiency, making it
easy for consumers and businesses to make purchases that save them money and protect the
environment. The U.S. EPA ensures that each product that earns the label is independently
certified to deliver the quality, performance, and savings that users have come to expect.
Pending its certification as an ENERGY STAR certified signage display, your display delivers
excellent performance and savings. However, changing some settings may increase energy
consumption beyond the limits required for ENERGY STAR certification. For example, increased
brightness and contrast will increase power consumption.
Please consider the environment when you choose non-ENERGY STAR settings.
Federal Communication Commission
interference statement
FCC
Supplier’s Declarat ion of Conformity
47 CFR § 2.1077 Compliance Information
Unique Identifier: IDS665-1, IDS675-1, IDS686-1
Responsible Party – U.S. Contact Information
SMART Technologies Inc.
2401 4th Ave, 3rd Floor
Seattle,WA 98121
compliance@smarttech.com
This device complies with Par t 15 of the FCC Rules.Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, includinginterference that may cause undesired operation.
NOTE
This equipment has been tested and found to comply with the limits for a Class A digital device,pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commer cial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installedand used in accordance with the instruction manua l, may cause harmful interfer ence to radio communications.
Operation of this equipment in a residential ar ea is likely to cause harmful interfer ence in which case the user will be
required to correct the interference a t his own expense.
iismar ttech.com/kb/171415
IMPORTANT INFORMATION
CAUTION
Any changes or modifications not expressly approved by the party responsible for compliance could void the user ’s
authority to operate this equipment.
Restriction
Operations in the 5.15-5.25GHz band ar e restr icted to indoor usage only.
IEEE 802.11b or 802.11g operation of this product in the USA is firmware limitedto channels 1 through 1 3.
Radiation exposure statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance of 20 cm between the antenna of this device a nd all nearby persons. This
transm itter must not be co-located or operated in conjunction with any other a ntenna or transmitter.
Innovation, Science and Economic Development
Canada statement
This device complies with I CES-003 of the Innovation, Science and Economic Development Canada Rules. Operation is subject
to the following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, includinginterference that may cause undesired operation.
CAUTION
(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference
to co-channel mobile satellite systems;
(ii) the maximum antenna gain per mitted for devices in the bands 5250-5350 MHz and 5470-5725MHz shall comply with
the e.i.r.p.limit;and
(iii) the maximum antenna gain permitted for devices in the band 5725-5825 MHz shall complywith the e.i.r.p.limitsspecified
for point-to-point and non point-to-point operation as appropriate.
(iv) Users should also be advised that high-power radar s are allocated as primary users (i.e., priority users) of the bands
5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.
Radiation exposure statement
This equipment complies with I SED radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance of 20 cm between the antenna of this device a nd all nearby persons. This
transm itter must not be co-located or operated in conjunction with any other a ntenna or transmitter.
Innovation, Science et Développement
économique Déclaration du Canada
Cet appareil est conforme à la norme I SED CNR-247 pour les appareils r adio agréés. Son fonctionnement est soumis aux deux
conditions suivantes:
1. le dispositif ne doit pas produire de brouillage pr éjudiciable,et
2. ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement
indésirable.
iiismar ttech.com/kb/171415
IMPORTANT INFORMATION
AVERTISSEMENT
(i) les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réser vés uniquement pour une utilisation à l’intérieur afin
de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobilesutilisant les mêmes canaux;
(ii) le gain maximal d’antenne permis pour les dispositifs utilisant les bandes 5 250-5 350 MHz et 5 470-5 725 MHz doit se
conformer à la limitede p.i.r.e.;
(iii) le gain maximal d’antenne permis (pour les dispositifs utilisant la bande 5 725-5 825 MHz) doit se conformer à la limite de
p.i.r.e.spécifiée pour l’exploitation point à point et non point à point, selon le cas.
(iv) De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés
utilisateurs principaux (c.-à-d.,qu’ils ont la priorité) pour les bandes 5 250-5 350 MHz et 5 650-5 850 MH z et que ces radars
pourra ient causer du brouillage et/ou des dommages aux dispositifs LAN-EL.
Déclaration d’exposition aux radiations
Cet équipement est conforme aux limites d’exposition aux rayonnements ISED établies pour un environnement non contrôlé.
Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la sour ce de rayonnement et votre
corps. Cet émetteur ne doitpas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur.
Microsoft® statement regarding Windows® 10
operating system
Windows 10 is automaticallyupdated, which is always enabled.ISP fees may apply.Additional requirements may apply over
time for updates.
ivsmarttech.com/kb/171415
Contents
Important informationi
ENERGYSTARii
Federal Communication Commission interference statementii
Innovation, Science and Economic Development Canada statementiii
Innovation, Science et Développement économique Déclaration du Canadaiii
Microsoft statement regarding Windows 10 operating systemiv
Chapter 1: Welcome1
About this guide1
About the display2
Identifying your specific model7
Accessories8
More information9
Chapter 2: Using basic features11
Waking up the display and putting it back to sleep11
Using the Home button12
Using the convenience panel12
Using the remote control13
Using touch15
Using the pens and erasers17
Adjusting the volume19
Freezing or hiding the screen20
Chapter 3: Using the iQ apps21
Using the Apps Library21
Using the SMARTSensors app22
Using the Files Library22
Using kapp Whiteboard23
Using SMARTNotebook Player23
Using Browser23
Using Screen Share23
Using screenshots24
Installing third-party apps24
Cleaning up the display25
Chapter 4: Connecting computers and other devices27
Installing and using SMART software27
Connecting room computers and guest laptops29
vsmarttech.com/kb/171415
CONTENTS
Connecting a SMART OPS PC module31
Connecting USB drives, peripherals, and other devices33
Chapter 5: Troubleshooting35
The display isn’t turning on35
The display is turning on when it shouldn’t36
The screen is blank or there’s a problem with the image on the screen36
There’s no sound or there’s a problem with the sound38
Touch isn’t working as expected39
The pens and erasers aren’t working as expected39
iQ apps aren’t working as expected40
SMART software on connected computers isn’t working as expected40
The SMART OPS PC module isn’t working as expected41
Contacting your reseller for additional support41
vismarttech.com/kb/171415
Chapter 1
About this guide1
About the display2
Touch2
Writing, drawing and erasing3
Support for additional pens and tools3
iQ experience3
Display4
Audio4
Network connectivity4
Room computers and guest laptops4
Accessory slot5
Convenience panel5
Remote control and IR sensor5
Proximity sensor6
Ambient light sensor6
Temperature and humidity sensors6
Mounting hardware7
Accessory mounting points7
Identifying your specific model7
Accessories8
Pen accessory kit8
SMART OPS PC module8
SBA-100 projection audio system8
Stands9
USB extenders9
More information9
This chapter introduces the SMARTBoard® 6000S and 6000S Pro series interactive displays.
About this guide
This guide explains how to use a SMARTBoard 6000S or 6000S Pro series interactive display.
1smar ttech.com/kb/171415
CHAPTER 1
WELCOME
This guide is intended for individuals who use displays in their organizations. Other documentation
and resources are available for those who install and maintain displays (see More information on
page9).
About the display
The SMART Board 6000S or 6000S Pro series interactive display with iQ is the hub of your
classroom or meeting room.
The display includes an extensive set of features and components:
Touch
You can do everything on the display that you can do at your computer—open and close
applications, meet with others, create new documents or edit existing ones, visit websites, play
and manipulate videos, and so on—by touching the display’s surface.
You can use an array of gestures within applications, including panning, scaling, rotating and
zooming in and out.
The display’s InGlass™ touch technology provides optimum pen performance, resulting in virtually
no lag and zero contact detect height. In addition, its Silktouch ultra-smooth finish allows you to use
the display for hours without finger burn.
For more information, see Using touch on page15.
2smar ttech.com/kb/171415
CHAPTER 1
WELCOME
Writing, drawing and erasing
The display comes with a black pen and a red pen,
which you can use to write or draw on the screen.
In addition to the pens, the display includes two
erasers, which you can use when you want to erase
digital ink on the screen.
With Object Awareness, the display responds
automatically to the tool or object you’re using,
whether it’s a pen, finger, eraser, or palm. The
display’s Pen ID and Simultaneous Tool Differentiation technologies allow multiple people to write
independently and simultaneously, using different colored ink.
For more information, see Using the pens and erasers on page17.
Support for additional pens and tools
The SMART Board 6000S features ToolSense™ technology which provides virtually unlimited pen
and tool support. This proprietary technology enables you to use additional SMART authorized
pens and tools to those supplied with the display. No additional configuration is required, just pick
up a pen or tool and begin using it.
For more information on available tool kits, see smarttech.com/accessories.
iQ experience
If enabled, the iQ embedded computer provides one-touch access to collaborative tools, such as
a whiteboard, wireless screen sharing, and a web browser. There’s no need for wires, cables, or
manual software and firmware updates.
NOTE
Some network integration is required for features like Browser and Screen Share.
Tap the Home button on the display (pictured) or the remote
control to open the Home screen. From the Home screen, you can
open the iQ apps, switch inputs, and adjust settings.
3smarttech.com/kb/171415
For more information about the Home button and the Home
screen, see Using the Home button on page12.
CHAPTER 1
WELCOME
For more information about the iQ apps, see Chapter 3: Using the iQ apps on page21.
Display
The 4K ultra-high-definition LED display provides optimal image clarity and wide viewing angles.