SMART Technologies IDS665P1 User Manual

SMARTBoard®
6000Sand6000SProseries

interactive displays

USER GUIDE

SBID-6265S | SBID-6275S | SBID-6265S-PW | SBID-6275S-PW

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Learn more

This guide and other resources for SMARTBoard 6000S and 6000S Pro

series interactive displays are available in the Support section of the

SMARTwebsite (smarttech.com/support). Scan this QRcode to view these

resources on your mobile device.

Licenses

The ter ms HDMI and HDMI Hig h-Definition Multimedia Interface, and the HD MI l og o are trademarks o r re gi stere d trad emarks of H DMI Licensing LLC in the U nited
States and other co untries .

The Bluetoo th wo rd mark is owned by the Bluetooth SIG, Inc. and any use of such marks b y SMARTT echnolog ie sULC is under lice nse.

Trademark n ot ice

SMART Board , SMART No teb ook, SMART Meeting Pro, Pe n ID, H yPr T ouch, Obje ct Awareness , Silktouch, T oo lSe nse, s marttech, the SMART log o and all S MART
taglines are trademarks o r re gi ster ed trademarks of SMART T echnolog ie s ULC in the U.S. and/or o ther countries . The Bl uetooth word mark is owne d by the
Bluetooth SIG, I nc. and any use o f s uch marks by SMART Technolo gie s U LC i s under l icense . The Adopted Trad emarks HD MI, HDMI Hi gh-Definition Multimedia
Interface, and the HDMI Log o are trademarks o r re gi stere d trad emarks of H DMI Licensing Ad ministrator, Inc. in the U nited States and o ther countries. All other
third-party pro duct and company names may be trad emarks o f their res pe ctive o wners .

Copyrigh t no tice

© 2 020S MARTTechnolo gie sU LC. All rights re se rve d. N o p art of this p ublication may be r ep ro duced , transmitted, transcrib ed , stor ed in a r etrie val sys tem or
translated into any language i n any form by any means without the pri or written consent of SMARTTe chnologi es ULC. Information in this manual is subject to change
without notice and d oe s not rep re se nt a commitment on the p art of SMART.

This p rod uct and/or use thereo f is cov ere d b y one or more of the follo wing U. S. p atents:

www.smarttech.com/patents

January 2, 2 020

smar ttech.com/kb/171415

Important information

NOTE

Refer to the SMARTBoard 6000S and 6000S Pro series interactive displays installation and

maintenance guide (smarttech.com/kb/171414) for important information about installing and

maintaining the display.

WARNING

l Do not open or disassemble the display. You risk electrical shock from the high voltage

inside the casing. Opening the casing also voids the warranty.

l Do not stand (or allow children to stand) on a chair to touch the surface of the display.

l To reduce the risk of fire or electric shock, do not expose the display to rain or moisture.

l Do not insert objects inside the cabinet ventilation holes, because they could touch

dangerous voltage points and cause electric shock, fire or product damage which may not

be covered by the warranty.

l Do not place heavy objects on the power cable. Damage to the cable could cause shock,

fire, or product damage which may not be covered by the warranty.

l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass

fragments with care when disposing of them.

l Disconnect the display’s power cable from the wall outlet and seek assistance from

qualified service personnel if any of the following occur:

o

The power cable or plug is damaged

o

Liquid is spilled into the display

o

Objects fall into the display

o

The display is dropped

o

Structural damage, such as cracking, occurs

o

The display behaves unexpectedly when you follow operating instructions

i smar ttech.com/kb/171415

IMPORTANT INFORMATION

Federal Communication Commission
interference statement

FCC
Supplier’s Declarat ion of Conformity
47 CFR § 2.1077 Compliance Information
Unique Identifier: IDS665-1, IDS675-1, IDS686-1
Responsible Party – U.S. Contact Information

SMART Technologies Inc.
2401 4th Ave, 3rd Floor
Seattle,WA 98121

[e-mail]

This device complies with Par t 15 of the FCC Rules.Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. this device must accept any interference received, includinginterference that may cause undesired operation.

NOTE

This equipment has been tested and found to comply with the limits for a Class A digital device,pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commer cial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installedand used in accordance with the instruction manua l, may cause harmful interfer ence to radio communications.
Operation of this equipment in a residential ar ea is likely to cause harmful interfer ence in which case the user will be
required to correct the interference a t his own expense.

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could void the user ’s
authority to operate this equipment.

Restriction

Operations in the 5.15-5.25GHz band ar e restr icted to indoor usage only.

IEEE 802.11b or 802.11g operation of this product in the USA is firmware limitedto channels 1 through 1 3.

Radiation exposure statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance of 20 cm between the antenna of this device a nd all nearby persons. This
transm itter must not be co-located or operated in conjunction with any other a ntenna or transmitter.

ii smar ttech.com/kb/171415

IMPORTANT INFORMATION

Innovation, Science and Economic Development
Canada statement

This device complies with RSS-210 of the Innovation, Science a nd Economic Development Canada Rules. Operation is subject
to the following two conditions:

1. This device may not cause harmful interference, and

2. this device must accept any interference received, includinginterference that may cause undesired operation.

CAUTION

(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference
to co-channel mobile satellite systems;

(ii) the maximum antenna gain per mitted for devices in the bands 5250-5350 MHz and 5470-5725MHz shall comply with
the e.i.r.p.limit;and

(iii) the maximum antenna gain permitted for devices in the band 5725-5825 MHz shall complywith the e.i.r.p.limitsspecified
for point-to-point and non point-to-point operation as appropriate.

(iv) Users should also be advised that high-power radar s are allocated as primary users (i.e., priority users) of the bands
5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.

Radiation exposure statement

This equipment complies with I SED radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance of 20 cm between the antenna of this device a nd all nearby persons. This
transm itter must not be co-located or operated in conjunction with any other a ntenna or transmitter.

Innovation, Science et Développement économique Déclaration du Canada

Cet appareil est conforme à la norme I SED CNR-210 pour les appareils radio agréés. Son fonctionnement est soumis aux deux
conditions suivantes:

1. le dispositif ne doit pas produire de brouillage pr éjudiciable,et

2. ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement
indésirable.

AVERTISSEMENT

(i) les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réser vés uniquement pour une utilisation à l’intérieur afin
de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobilesutilisant les mêmes canaux;

(ii) le gain maximal d’antenne permis pour les dispositifs utilisant les bandes 5 250-5 350 MHz et 5 470-5 725 MHz doit se
conformer à la limitede p.i.r.e.;

(iii) le gain maximal d’antenne permis (pour les dispositifs utilisant la bande 5 725-5 825 MHz) doit se conformer à la limite de
p.i.r.e.spécifiée pour l’exploitation point à point et non point à point, selon le cas.

(iv) De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés
utilisateurs principaux (c.-à-d.,qu’ils ont la priorité) pour les bandes 5 250-5 350 MHz et 5 650-5 850 MH z et que ces radars
pourra ient causer du brouillage et/ou des dommages aux dispositifs LAN-EL.

Déclaration d’exposition aux radiations

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IMPORTANT INFORMATION

Cet équipement est conforme aux limites d’exposition aux rayonnements ISED établies pour un environnement non contrôlé.
Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la sour ce de rayonnement et votre
corps. Cet émetteur ne doitpas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur.

EU Declaration of Conformity

Hereby, SMART Technologies ULC declares that the radio equipment type Interactive Display IDS665-1,IDS675-1, IDS686-1
and the OPS AM50, PCM8,are in compliance with Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at the following Internet address: smarttech.com/compliance

WARNING

Operation of this equipment in a residential environment could cause radio interference.

The frequency band and the maximum transmitted power in EU are listed below:

Regulatory models: I DS665-1, IDS675-1, I DS686-1

Transmitting Band (MHz) Maximum Transmit Power dBuV/m @ 10m

13.56 -9

Transmitting Band (MHz) Maximum Transmit Power dBm

2402–2483.5 20

5150–5350 22

5470–5725 22

Restrictions in: AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MTNL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR–
5150MHz-5350MHZ is for indoor use only.

Regulatory models: OPS AM50, PCM8

Transmitting Band (MHz) Maximum Transmit Power dBm

2402–2483.5 20

5150–5350 22

5470–5725 22

5745–5875 13

Restrictions in: AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MTNL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR–
5150MHz-5350MHZ is for indoor use only.

For optimal perform ance any support equipment connected to this device m ust be CE compliant.

Microsoft® statement regarding Windows® 10
operating system

Windows 10 is automaticallyupdated, which is always enabled.ISP fees may apply.Additional requirements may apply over
time for updates.

iv smarttech.com/kb/171415

Contents

Important information i

Federal Communication Commission interference statement ii

Innovation, Science and Economic Development Canada statement iii

Innovation, Science et Développement économique Déclaration du Canada iii

EU Declaration of Conformity iv

Microsoft statement regarding Windows 10 operating system iv

Chapter 1: Welcome 1

About this guide 1

About the display 2

Identifying your specific model 7

Accessories 8

More information 9

Chapter 2: Using basic features 11

Waking up the display and putting it back to sleep 11

Using the Home button 12

Using the convenience panel 13

Using the remote control 14

Using touch 16

Using the pens and erasers 18

Adjusting the volume 20

Freezing or hiding the screen 21

Chapter 3: Using the iQ apps 23

Using the Apps Library 23

Using the SMARTSensors app 24

Using the Files Library 24

Using kapp Whiteboard 25

Using SMARTNotebook Player 25

Using Browser 25

Using Screen Share 25

Using screenshots 26

Installing third-party apps 26

Cleaning up the display 26

Chapter 4: Connecting computers and other devices 29

Installing and using SMART software 29

Connecting room computers and guest laptops 31

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CONTENTS

Connecting a SMART OPS PC module 34

Connecting USB drives, peripherals, and other devices 35

Chapter 5: Troubleshooting 37

The display isn’t turning on 37

The display is turning on when it shouldn’t 38

The screen is blank or there’s a problem with the image on the screen 38

There’s no sound or there’s a problem with the sound 40

Touch isn’t working as expected 41

The pens and erasers aren’t working as expected 41

iQ apps aren’t working as expected 42

SMART software on connected computers isn’t working as expected 42

The SMART OPS PC module isn’t working as expected 43

Contacting your reseller for additional support 43

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Chapter 1

About this guide 1

About the display 2

Touch 3

Writing, drawing and erasing 3

Support for additional pens and tools 3

iQ experience 3

Display 4

Audio 4

Network connectivity 4

Room computers and guest laptops 5

Accessory slot 5

Convenience panel 5

Proximity sensor 6

Ambient light sensor 6

Remote control and IR sensor 6

Temperature and humidity sensors 7

Mounting hardware 7

Accessory mounting points 7

Identifying your specific model 7

Accessories 8

Pen accessory kit 8

SMART OPS PC module 8

SBA-100 projection audio system 9

Stands 9

USB extenders 9

More information 9

This chapter introduces the SMARTBoard® 6000S and 6000S Pro series interactive displays.

About this guide

This guide explains how to use a SMARTBoard 6000S or 6000S Pro series interactive display.

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CHAPTER 1

WELCOME

This guide is for people who use SMART Board interactive displays. Documentation and resources

for those who install and maintain displays is also available (see More information on page9).

About the display

The SMART Board 6000S or 6000S Pro series interactive display with iQ is the hub of your

classroom or meeting room.

The display includes an extensive set of features and components:

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CHAPTER 1

WELCOME

Touch

You can do everything on the display that you can do at your computer—open and close

applications, meet with others, create new documents or edit existing ones, visit websites, play

and manipulate videos, and so on—by touching the display’s surface.

You can use an array of gestures within applications, including panning, scaling, rotating and

zooming in and out.

The display’s advanced HyPr Touch™ (HybridPrecisionTouch) with InGlass™ touch technology

provides a natural, intuitive writing and touch experience with high accuracy and low latency. In

addition, its Silktouch ultra-smooth finish allows you to use the display for hours without finger burn.

For more information, see Using touch on page16.

Writing, drawing and erasing

The display comes with a black pen and a red pen

that you can use to write or draw on the screen.

The display also includes two erasers, which you can

use to erase digital ink.

With Object Awareness, the display responds

automatically to the tool or object you’re using,

whether it’s a pen, finger, eraser, or palm. The

display’s Pen ID and Simultaneous Tool Differentiation

technologies allow multiple people to write independently and simultaneously, using different

colored ink.

For more information, see Using the pens and erasers on page18.

Support for additional pens and tools

The SMART Board 6000S features ToolSense™ technology, which enables you to use other

SMART–authorized pens and tools in addition to those supplied with the display. No additional

configuration is required: just pick up a pen or tool and start using it.

For more information about available tool kits, see smarttech.com/accessories.

iQ experience

If enabled, the iQ embedded computer provides one-touch access to collaborative tools, such as

a whiteboard, wireless screen sharing, and a web browser. There’s no need for wires, cables, or

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CHAPTER 1

WELCOME

manual software and firmware updates.

NOTE

Some features, such as Browser and Screen Share, require a properly configured network

connection.

Press the Home button on the display (pictured) or the remote

control to open the Home screen. From the Home screen, you can

open the iQ apps, switch inputs, and adjust settings.

For more information about the Home button and the Home

screen, see Using the Home button on page12.

For more information about the iQ apps, see Chapter 3: Using the

iQ apps on page23.

Display

The 4K ultra-high-definition LED display provides optimal image clarity and wide viewing angles.

The size of the display varies by model:

Models Size (diagonal)

SBID-6265S,SBI D-6265S-PW 65"

SBID-6275S, SBID-6275S-PW 75"

Audio

The display includes two 20 W integrated speakers, which are designed to provide sound at the

front of a room.

For more information about configuring the speakers, see configuring-audio.htm.

TIP

You might want to connect an external audio system if you’re providing sound in a larger space

(see connecting-other-devices.htm).

Network connectivity

The display requires a network connection for downloading software and firmware updates, and a

number of the iQ apps require a network connection as well.

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CHAPTER 1

WELCOME

You can connect to a network using Wi-Fi or an Ethernet cable:

l The Wi-Fi module supports both 2.4 and 5 GHz bands.

l The two RJ45 jacks allow you to connect the display and an external device, such as a

computer, to a Gigabit Ethernet network.

Room computers and guest laptops

You can connect room computers and guest laptops to the display and view and interact with their

inputs.

The display comes with SMART software that you can install on connected computers to take full

advantage of the display’s features while using the connected computers.

For more information, see Connecting room computers and guest laptops on page31.

Accessory slot

You can install an OPS-compatible device, such as a SMART OPS PC module, in the accessory slot.

The PCM8 series of SMARTOPS PC modules provides a complete Windows 10 Pro installation.

For more information about the SMART PCM8 series OPS PC, see SMART OPS PC module on

page8.

NOTE

Unlike with previous SMART Board interactive displays, the SMART Board 6000S and 6000S Pro

interactive displays don’t require an AM30, AM40, or AM50 appliance in the accessory slot. The

iQ experience is embedded on these interactive displays (see iQ experience on page3). For this

reason, SMART doesn’t recommend installing AM30, AM40, or AM50 appliances in these

displays’ accessory slots.

Convenience panel

The convenience panel provides buttons for turning the display on

and off, controlling the volume, freezing and unfreezing the screen,

and showing and hiding a screen shade. It also includes

connectors for USB peripherals and a computer or other input

source.

For more information about the convenience panel, see Using the

convenience panel on page13.

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CHAPTER 1

WELCOME

Proximity sensor

The proximity sensor is located in the top-left corner of the display’s frame.

The proximity sensor can detect people up to 16' (5 m) away when the

display is in Standby mode.

When the proximity sensor detects people in the room, the display turns on

or enters ready mode, depending on how its configured.

If the room is empty for a specified period, the display returns to Standby mode.

For more information, see Waking up the display and putting it back to sleep on page11.

Ambient light sensor

The ambient light sensor is located in the top left corner of the display’s frame.

The ambient light sensor detects the room’s brightness and adjusts the

brightness of the screen accordingly.

You can enable, disable, and adjust this feature. Refer to the SMART Board

6000S and 6000S Pro series interactive displays installation and maintenance

guide

(smarttech.com/kb/171414) for more information.

Remote control and IR sensor

You can use the remote control to turn the display on and off, adjust display

settings, and so on.

The display’s IR sensor is located in the top-left corner of the display’s

frame.

For more information about the remote control, see Using the remote

control on page14.

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CHAPTER 1

WELCOME

Temperature and humidity sensors

The display features integrated temperature and humidity sensors that enable

real-time measurement and recording of the environmental conditions

surrounding the display. This data is easily accessible using the temperature

and humidity app in the display’s App library.

NOTE

Temperature and humidity sensors are available only when iQ is enabled.

For more information, see Using the SMARTSensors app on page24.

Mounting hardware

The display comes with a WM-SBID-200 wall mount, which your organization can use to mount the

display on a wall.

You can also mount the display on a wall or mobile stand (see Accessories on the next page).

Accessory mounting points

The display features M4 mounting points located at the top, bottom, left, and right for SMART

approved accessories.

Identifying your specific model

SMART offers a variety of models of the SMARTBoard 6000S and 6000S Pro series interactive

display:

Model Frame style Screen size

(approximate)

SBID-6265S White 65" Yes Yes

SBID-6275S White 75" Yes Yes

SBID-6265S-PW White 65" Yes No

SBID-6275S-PW White 75" Yes No

iQ embedded
computing

SMARTNotebook
® Player

Refer to the specifications for detailed technical information for these models, including product

dimensions and weights (see More information on page9).

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CHAPTER 1

WELCOME

Accessories

Accessories for the display include:

l Pen accessory kit

l SMART OPS PC module

l SBA-100 projection audio system

l Stands

l USB extenders

NOTE

For more information about these and other accessories, see smarttech.com/accessories.

Pen accessory kit

The pen accessory kit includes blue, green, purple, and orange pens and a holder that you can

mount on the side of the display.

SMART OPS PC module

SMART Open Pluggable Specification (OPS) PC modules provide a

hassle-free Windows® 10 Pro installation based on eighth generation

Intel® Core™ processors and are designed specifically to work with a

SMART display. Available in two standard configurations, all OPS PC

modules in the PCM8 series are WHQL certified and fully licensed with

Windows 10 Pro. Install the OPS PC module in adisplay’s OPS slot to

provide a complete 4K UHD Windows 10 installation at your fingertips,

without the need for an external PC or additional cables.

Install familiar Windows applications, such as SMARTNotebook®, SMARTTeamWorks™, and

SMARTMeetingPro® software, and access the internet directly through your display’s network

connection. Upgrades and service for the OPS PC module are easy to perform without removing

the display from its mounting.

NOTE

Refer to an application’s specifications for information about its computer requirements.

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CHAPTER 1

WELCOME

SBA-100 projection audio system

Available for education models, the SBA-100 projection audio system consists

of two 14 W speakers designed for wall-mounted displays. You can control

volume using the display’sconvenience panel or the volume controls on a

connected computer.

Stands

If you want to move the display from place to place, you can install it on a SMART mobile stand. If

you are installing the display on a wall that cannot support the display’s full weight, you can install

the display on a SMART floor stand.

USB extenders

As noted in the display’s specifications, there is a maximum length for USB cable connections

between the display and computer.

When using USB 2.0, the cable should be no longer than 16'(5m).

When using USB 3.0, the cable should be no longer than 9'(3m).

Use one of the following USB extenders if you need a longer USB connection:

Extender Specifications

USB-XT smarttech.com/kb/119318

CAT5-XT-1100 smarttech.com/kb/170202

NOTE

For more information about extending USB connections, see USB cable extenders.

More information

SMART provides a variety of other documents for this display in the Support section of the SMART

website (smarttech.com/support). Scan the QR code on the cover of this guide to view links to

SMARTBoard 6000S and 6000S Pro series interactive display documents and other support

resources.

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Chapter 2

Waking up the display and putting it back to sleep 11

Using the Home button 12

Using the convenience panel 13

Using the remote control 14

Using touch 16

Using the pens and erasers 18

Writing and drawing in digital ink 18

Using the SMART Ink dynamic (floating) toolbar 19

Changing a pen’s default color, thickness, and other properties 19

Erasing digital ink 19

Adjusting the volume 20

Freezing or hiding the screen 21

Freezing the screen 21

Showing and hiding the screen shade 21

Waking up the display and putting it back to sleep

The display’s proximity sensor can detect people up to 16' (5 m) away when the display is in

Standby mode (a full sleep state). Depending on the display’s configuration, it turns on or enters

Ready mode (a partial sleep state) when the sensor detects people.

If the display is in Ready mode, you can turn it on in a number of ways:

Press the Power button on the convenience panel.

l

l Tap the Home button below the screen.

NOTE

The Home button is illuminated when the display is in Ready mode.

Press the Home button on the remote control.

l

l Pick up a pen or the eraser.

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CHAPTER 2

USING BASIC FEATURES

If the display is on, it will return to Ready mode when one of the following occurs:

l The sensor detects no motion in the room for 60 minutes.

You press the Power button on the convenience panel.

l

The display enters Standby mode 60 minutes after entering Ready mode when the sensor doesn’t

detect anyone in the room.

For information about turning off the display, see the SMARTBoard 6000S and 6000S Pro series

interactive displays installation and maintenance guide (smarttech.com/kb/171414).

Using the Home button

You can use the Home screen to open and use iQ apps, view the input of connected computers,

and more. You can also change the background and personalize other features of the Home

screen. To learn more about the Home screen, see Understanding the Home screen.

The Input screen shows thumbnails of connected computers and allows you to switch among

inputs.

You can return to the Home screen or the Input screen at any time by following the instructions

below.

To show the Home screen or the Input screen

Tap the Home button below the screen.

OR

Press the Home button on the remote control.

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CHAPTER 2

USING BASIC FEATURES

Using the convenience panel

The convenience panel contains buttons for turning the display on and off, controlling the volume,

freezing and unfreezing the screen, and showing and hiding a screen shade. It also includes

connectors for USB peripherals and a computer or other input source.

No. Name Procedure

1 Power

Press to enter or exit Standby mode (see Waking up the

l

display and putting it back to sleep on page11).

Press and hold for five seconds to turn off the display.

l

Press and hold for 10 seconds to reset the display.

l

2 Volume increase Press to increase the volume (see Adjusting the volume on

page20).

3 Volume

decrease

4

5

Freeze

Screen shade

Press to decrease the volume (see Adjusting the volume on
page20).

Press to freeze and unfreeze the screen (see page21).

Press to hide screen contents behind a screen shade (see
Showing and hiding the screen shade on page21).

6 USB Type A

connector (×2)

Connect USB drives and other devices that you want to use
with the iQ experience or a connected computer (see
Connecting USB drives, peripherals, and other devices on
page35).

7 HDMI 3 input

connectors

Connect a computer or other input source to use with the
display (see page31).

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CHAPTER 2

USING BASIC FEATURES

The Power button’s color indicates the display’s status:

Power button Display status

Off Not receiving power

Amber Standby mode

White Normal operating mode

Using the remote control

The display comes with one of two infrared remote control models. These models are similar,

except one has a button screen sharing button.

Use the infrared remote control to turn the display on or off, change the input source, change the

volume, access the display’s iQ apps, and more. You can also use the remote control to open the

on-screen menus and change the display’s settings.

IMPORTANT

l Do not subject the remote control to strong shock.

l Keep the remote control away from liquids. If it gets wet, wipe it dry immediately.

l Do not expose the remote control to heat or steam.

l Do not open any part of the remote control other than the battery compartment.

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CHAPTER 2

USING BASIC FEATURES

The image and table below list the remote control’s functions.

No. Name Procedure

1 Power

Press to enter or exit Standby mode (see Waking up the

l

display and putting it back to sleep on page11).

Press and hold for four seconds to turn off the display.

l

Press and hold for 10 seconds to reset the display.

l

2 Home Open the Home screen or the Input screen (see Using the

Home button on page12).

3 Up and down

Select a menu option in the settings.

buttons

4 OK Select menu option in the settings.

5 Left and right

Change the value of the selected setting.

buttons

6 Back Go one step back in the navigation history.

7 Input Switch input sources (see Viewing a connected computer’s

input on page32).

15 smar ttech.com/kb/171415

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USING BASIC FEATURES

No. Name Procedure

8 Settings Open iQ Settings.

9

10

11 Volume increase Increase the volume (see Adjusting the volume on page20).

12 Volume

13 Volume mute Mute the volume (see Adjusting the volume on page20).

14

Screen shade

Freeze frame

decrease

Share screen

Hide screen contents behind a screen shade (see Showing
and hiding the screen shade on page21).

Freeze and unfreeze the screen (see page21).

Decrease the volume (see Adjusting the volume on page20).

Open the Screen Share app (see Sharing your device’s screen

to the display).

NOTE

This button is not available on all remote control models.

Using touch

You can do everything on the display that you can do at your computer—open and close

applications, meet with others, create new documents or edit existing ones, visit websites, play

and manipulate videos, and so on—by touching the display’s surface.

You can use a variety of gestures within applications, including panning, scaling, rotating, and

zooming in and out.

The display’s support for up to 20 simultaneous interaction points enables you and others to

interact with objects on the screen at the same time.

NOTE

Not all gestures work in all applications. Refer to an application’s documentation to learn which

gestures it supports.

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USING BASIC FEATURES

Pan (one finger) Pan (two fingers) / scroll

Pinch to zoom in / scale (enlarge) Pinch to zoom out / scale (reduce)

Rotate Flick

Erase with palm Erase with fist

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CHAPTER 2

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Using the pens and erasers

The display comes with a black pen, a red pen, and two erasers. You can use the pens to write and

draw in digital ink on the display, and you can use the erasers—or your palm or fist—to erase digital

ink.

The display has magnetic holders for the pens and erasers at the bottom of the display’s frame.

Return the pens and erasers to their holders when you’re done with them.

CAUTION

When you return a pen to the magnetic holder, make sure it’s centered in its holder to keep it

from falling and being damaged.

Writing and drawing in digital ink

Several people can write or draw on the screen at the same time. Each pen writes and draws in its

own color. The Pen ID™ feature lets you assign different colors, thicknesses, and other properties to

each pen.

IMPORTANT

Use only pens designed for SMARTBoard 6000S and 6000S Pro series interactive displays (see

smarttech.com/kb/171230).

To write or draw in digital ink

1. Pick up one of the display’s pens.

2. Write or draw in digital ink on the screen.

TIP

l To learn how to change a pen’s default behavior, see Changing a pen’s default color,

thickness, and other properties on the facing page.

l Before writing or drawing over a video, an animation, or other moving images, freeze the

screen (see Freezing the screen on page21).

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USING BASIC FEATURES

Using the SMART Ink dynamic (floating) toolbar

If you pick up a pen while viewing a connected computer’s input, the

SMART Ink® dynamic (floating) toolbar for SMART Ink appears on the

screen. You can use this toolbar to temporarily change the pen’s color,

thickness, or other properties, you can also access SMART Ink’s tools,

such as screen capture, spotlight, screen shade, and so on.

To learn more about SMART Ink and its toolbar, visit the SMART Ink

support page. Here are a few quick links to get you started:

l Turning SMART Ink on or off

l Opening the dynamic (floating) toolbar

l Closing (hiding) the toolbar

l Using SMART Ink presentation tools

Changing a pen’s default color, thickness, and other properties

While you’re viewing a connected computer’s input, you can use the SMART Ink dynamic (floating)

toolbar to change a pen’s color, thickness, and other properties.

To change the pen’s default color, thickness, and other properties, see Changing pen, eraser, and

button settings.

Erasing digital ink

CAUTION

When you return an eraser to a magnetic holder, make sure it’s centered in its holder to keep it

from falling and being damaged.

You can erase digital ink from the screen using an eraser or your palm or fist:

Move a pen’s eraser over digital ink to erase.

OR

Move the eraser over digital ink to erase.

OR

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USING BASIC FEATURES

Move your palm or fist over digital ink to erase.

Adjusting the volume

Use the buttons on the convenience panel or the remote control to increase, decrease, or mute

the display’s volume.

NOTE

See There’s no sound or there’s a problem with the sound on page40 if you encounter issues

with the display’s sound.

To turn the volume up or down

Press the Volume Up or Volume Down button on the convenience panel or the remote

control.

NOTES

Press and hold the Volume Down button to rapidly decrease the volume.

l

When you press the Volume Up or Volume Down button on the convenience panel

l

or the remote control, you can use the on-screen slider to adjust the volume.

To mute the volume

Press the remote control’s Mute button.

TIP

You can also mute the volume by pressing and holding the Volume Down button on the

convenience panel or the remote control, until the screen slider reaches its lowest position.

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Freezing or hiding the screen

You can temporarily freeze or hide the contents on the screen using the display’s freeze and

screen shade features.

Freezing the screen

You can temporarily freeze the screen by pressing the Freeze button on the convenience panel

or remote control. This is particularly useful when you want to pause a video, an animation, or other

moving images.

NOTE

Freezing the screen does not pause applications that are running on the connected computer. It

simply freezes the display of those applications.

TIP

You can write or draw over the screen while it is frozen (see Writing and drawing in digital ink on

page18). If the iQ experience is enabled, you can then save the screenshot of your writing or

drawing to the Files Library (see Using the iQ experience Files Library).

To unfreeze the screen, press the Freeze button again.

Showing and hiding the screen shade

You can temporarily hide the contents of the screen behind a virtual screen shade by pressing the

Screen Shade button on the convenience panel or remote control.

To remove the screen shade and reveal the screen contents, press the Screen Shade button

again.

21 smar ttech.com/kb/171415

Chapter 3

Using the Apps Library 23

Using the SMARTSensors app 24

Using the Files Library 24

Using kapp Whiteboard 25

Using SMARTNotebook Player 25

Using Browser 25

Using Screen Share 25

Using screenshots 26

Installing third-party apps 26

Cleaning up the display 26

The display comes with the following iQ apps:

l SMARTNotebook Player

l Browser

l Input

l Screen Share

l kapp Whiteboard

You can use these apps along with the Files Library and Apps Library to deliver lessons in a

classroom or coordinate meetings and other collaborative activities.

NOTE

Some apps, such as Screen Share, require a properly configured network connection. If you’re

experiencing issues with these apps, contact your IT administrator to make sure the network and

display have been properly configured.

Using the Apps Library

The Apps Library contains the Browser, SMARTNotebook Player, and kapp Whiteboard apps. You

can also add apps from the web and SMART’s app store or install third-party apps.

23 smarttech.com/kb/171415

CHAPTER 3

USING THE IQ APPS

NOTE

SMARTNotebook Player is available on education models only.

To open the Apps Library

From the Home screen, tap Apps Library .

To learn how to use the other features of Apps Library, see Understanding the Apps Library.

Using the SMARTSensors app

The SMART Sensors app shows the ambient temperature and humidity in the classroom or

meeting room.

To show the temperature and humidity

From the Home screen, tap Apps Library .

1.

2. Tap SMARTSensors.

Using the Files Library

The Files Library contains kapp Whiteboard sessions, whiteboards, SMART Notebook files that

have been shared with the display, PDFs, and screenshots. If a USB drive is connected to the

display, the files on the USB drive are also available in the Files Library. Although these files can be

viewed on the display, they are not saved on the display.

NOTE

SMARTNotebook Player is available on education models only.

To open Files Library

From the Home screen, tap Files Library .

To learn how to use the other features of Files Library, see Understanding the Files Library.

24 smarttech.com/kb/171415

CHAPTER 3

USING THE IQ APPS

Using kapp Whiteboard

Use the kapp Whiteboard to write and erase notes on the display just as you do on a traditional dry

erase board. You can also save your notes for later and share them using the SMARTkapp® app.

The kapp Whiteboard app is the default whiteboard for enterprise models.

To learn how to use the display’s pens and eraser to write, draw, and erase in kapp Whiteboard,

see Using the pens and erasers on page18.

To learn how to use the other features of kapp Whiteboard, see Using the kapp Whiteboard.

Using SMARTNotebook Player

Use SMARTNotebook Player to open, view, and interact with SMARTNotebook software files.

Notebook Player makes it easy to present SMARTNotebook files and play SMART lab™ activities

on the display. SMARTNotebook Player is also the default whiteboard for education models.

You can install the Notebook Player app on your iOS and Android devices to view and control

SMART Notebook files from the device.

To learn more about SMARTNotebook Player, see Working with SMART Notebook files and

whiteboards on your display.

Using Browser

You can use Browser to view web sites on the display.

To learn more about Browser, see Browsing the internet on your display.

Using Screen Share

You can share the screens from computers and mobile devices on the display wirelessly using

Screen Share.

Screen Share supports:

l Chromebook™ laptops, using the Chrome™browser

l Windows computers, using Miracast

1

Windows 10 operating system only

25 smarttech.com/kb/171415

1

, Chromebrowser, or AirParrot

CHAPTER 3

USING THE IQ APPS

l Mac computers and iOS devices, using AirPlay

l Android™ devices, using Cast Screen

You can also download the SMART Screen Share app for Chromebooks, Windows computers, Mac

computers, iOS devices, and Android devices.

To learn how to use the other features of Screen Share, see Sharing your device’s screen to the

display.

Using screenshots

When using the Browser or Screen Share apps, you can write or draw on a screenshot and save it

to the Files Library.

To learn more about screenshots, see Writing and drawing over apps.

Installing third-party apps

You can install third-party apps from the Google Play Store using SMARTRemote Management.

To learn more about installing third-party apps, see Deploying third-party apps on your display.

Cleaning up the display

After you’ve finished using the display, tap Clean Up on the Home screen to clean up the

display for the next user.

l For education models:

o

Saves the whiteboard to the Files Library

o

Saves the SMARTNotebook file to the Files LIbrary

o

Erases the whiteboard

l For enterprise models, saves the kapp Whiteboard to the Files Library (if saving to the Library

is enabled in Settings)

l Resets Browser (clears the browser history, cache, cookies and closes all open tabs, and

opens a new tab)

l Removes all tiles under Recent

l Closes all applications, including third-party apps.

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To learn more, see Preparing the display for the next user.

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Chapter 4

devices

Installing and using SMART software 29

Downloading and installing SMART software 30

Using SMART software 30

Connecting room computers and guest laptops 31

Viewing a connected computer’s input 32

Setting a connected computer’s resolution and refresh rate 32

Using recommended cables 33

Connecting USB drives, peripherals, and other devices 33

Troubleshooting connected computers 34

Connecting a SMART OPS PC module 34

Viewing the OPS PC module input 35

Connecting external displays 35

Connecting USB drives, peripherals, and other devices 35

WARNING

Ensure that any cables that cross the floor to the display are properly bundled and marked to

avoid a trip hazard.

Installing and using SMART software

The display comes with the following software, which you can install on connected computers:

Software Description Notes

SMART Learning Suite A suite of desktop and online software

that combines lesson delivery, activities,
assessments, and collaborative
workspaces. Includes SMARTNotebook
software and SMARTLearningSuite
Online.

29 smarttech.com/kb/171415

Education models only.
SMARTNotebook basic
version also available.

CHAPTER 4

CONNECTING COMPUTERS AND OTHER DEVICES

Software Description Notes

SMART TeamWorks
roomedition

Software that simplifies meetings and
facilitates deeper, more natural interaction
with on-site and remote participants.

SMART Meeting Pro Software that enables you to capture

ideas in a virtually unlimited interactive
workspace.

SMART Product
Drivers

Software that enables the computer to
detect input from the display.

SMARTInk Software that enables you to write and

draw in digital ink over applications, files,
folders, websites, and any other open
window.

SMART Remote
Management

Cloud-based mobile device management
software for remotely maintaining,
supporting, controlling, and securing the
display and your other devices.

Pro models only.

Pro models only.

Included with
SMARTLearningSuite,
SMARTTeamWorks, and
SMARTMeetingPro
software

Included with
SMARTLearningSuite,
SMARTTeamWorks, and
SMARTMeetingPro
software

N/A

TIP

You can purchase additional licenses or subscriptions to SMART software to install on other

computers.

Contact your authorized SMART reseller (smarttech.com/where) for information about purchasing

SMART software.

Downloading and installing SMART software

You can download SMART software from smarttech.com/downloads and install it following the

instructions in Installing and maintaining SMARTNotebook, Downloading and installing

SMARTTeamWorks, or Installing and maintaining SMARTMeetingPro.

Using SMART software

For information about using SMARTsoftware, see the following pages in the Support section of the

SMART website:

l SMARTNotebook

l SMART Learning Suite Online

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CHAPTER 4

CONNECTING COMPUTERS AND OTHER DEVICES

l SMARTLearning Suite

l SMART TeamWorks

l SMARTMeeting Pro

l SMART Product Drivers

l SMART Ink

l SMART Remote Management

Connecting room computers and guest laptops

You can connect room computers and guest laptops to the display to view and interact with them.

Connector panel Convenience panel

NOTES

l Install SMART software on computers you connect to the display (see Installing and using

SMART software on page29).

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CONNECTING COMPUTERS AND OTHER DEVICES

l Your organization’s installers might have connected cables to the display and run the cables

behind a wall or under the floor to a desk or table where you can place your computer.

Viewing a connected computer’s input

Use the Input app to view a connected computer’s input on the display.

To view a connected computer’s input

1. Connect the computer to the display.

2. Do one of the following:

If iQ is enabled If iQ is disabled

Tap the Home button below the

screen, and then tap Input .

OR

Press the Input button on the remote
control.

Tap the Home button below the
screen.

OR

Press the Home button or the Input

button on the remote control.

The display shows thumbnails of the devices that are connected to the display:

o

A gray thumbnail indicates no device is connected to an input.

o

A blue thumbnail indicates a device is connected to an input but is in Sleep mode.

o

A thumbnail showing a preview screen indicates an active device is connected to an

input.

TIP

If iQ is disabled and you want a computer’s input to appear whenever you wake up the

display, tap the star in the upper-left corner of the computer’s thumbnail.

3. Tap the computer’s thumbnail.

Setting a connected computer’s resolution and refresh rate

This table presents the recommend resolutions and refresh rates for the display’s inputs:

Input source Resolution Refresh rate

HDMI 1 3840×2160 60Hz

HDMI 2 3840×2160 60Hz

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CHAPTER 4

CONNECTING COMPUTERS AND OTHER DEVICES

Input source Resolution Refresh rate

HDMI 3 3840×2160 60Hz

VGA 1920×1080 60Hz

If possible, set connected computers to these resolutions and refresh rates. See the computers’

operating system documentation for instructions.

Using recommended cables

SMART recommends the following varieties of cable:

Cable type Maximum length Recommendation

HDMI 23' (7 m)

1

Use only certified HDMI cables that have been
tested to support the performance standard you
require.

VGA 23' (7 m) Use VGA cables with all pins in their connectors fully

populated and wired.

Stereo 3.5 mm 20' (6 m) [N/A]

USB 2.0 16' (5 m) Use a USB extender if the distance between the

computer and the display is greater than 16' (5 m).
For more information, see USB extenders on page9.

USB2.0 cables support Hi-Speed (480Mbps),
whether connected to a USB 2.0 or USB 3.0
receptacle. For SuperSpeed (5Gbps), connect a
USB 3.0 cable to a USB 3.0 receptacle.

USB 3.0 9' (3 m) SMART supports only installations that use directly

connected video and USB cables, AC-powered
extenders, or USB extenders purchased from
SMART.

You might be able to use higher-grade cables that
are longer than specified. If you have problems with
such a cable or an extender of any type, test the
connection with a shorter cable before contacting
SMART Support.

Using cables that exceed these maximum lengths may produce unexpected results, degraded

picture quality or degraded USB connectivity.

Connecting USB drives, peripherals, and other devices

You can use USB drives, peripherals, and other devices with a computer connected to the display

1

The performance of cables longer than 23' (7 m) is highly dependent on the cable’s quality.

33 smarttech.com/kb/171415

CHAPTER 4

CONNECTING COMPUTERS AND OTHER DEVICES

using the display’s USB plugs.

For more information, see Connecting USB drives, peripherals, and other devices on the facing

page.

Troubleshooting connected computers

For troubleshooting information for connected computers, see Chapter 5: Troubleshooting on

page37.

Connecting a SMART OPS PC module

If your organization has purchased a SMART OPS PC module, you or

your organization’s installers can install the OPS PC module in the

display’s accessory slot following the OPS PC module’s installation

instructions (smarttech.com/kb/171544). You can then view the OPS PC

module’s input on the display.

For more information about the PCM8 series of SMART OPS PC

modules, see SMART OPS PC module on page8.

CAUTION

Do not install the OPS PC module or remove it from the accessory slot while the display is turned

on. Ensure the power switch on the back of the display beside the AC power inlet is in the OFF

(O) position.

TIP

You can install the SMART software that is included with the display on the OPS PC. For more

information on installing software, see Installing and using SMART software on page29.

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CHAPTER 4

CONNECTING COMPUTERS AND OTHER DEVICES

Viewing the OPS PC module input

To view the OPS PC module input

1. Do one of the following:

If iQ is enabled If iQ is disabled

Tap the Home button below the

screen, and then tap Input .

OR

Press the Input button on the remote
control.

A screen appears, showing thumbnails of the inputs connected to the display, including the

OPS PC module.

TIP

If iQ is disabled and you want the OPS PC module’s input to appear whenever you wake up

the display, tap the star in the upper-left corner of the OPS PC module’s thumbnail.

2. Tap the OPS PC module input.

Tap the Home button below the
screen.

OR

Press the Home button or the Input

button on the remote control.

Connecting external displays

You can connect an external display to duplicate or extend the OPS PC module’s desktop.

For more information, see the SMARTBoard 6000S and 6000S Pro series interactive displays

installation and maintenance guide (smarttech.com/kb/171414).

Connecting USB drives, peripherals, and other devices

The display includes two USB 3.0 Type-A plugs on the convenience panel and one USB 3.0 Type-

A plug on the connector panel. You can connect USB drives, peripherals (such as keyboards), and

other devices to these connectors and use the devices with the iQ experience, connected

computers, and devices installed in the accessory slot (such as the SMART OPS PC).

35 smarttech.com/kb/171415

CHAPTER 4

CONNECTING COMPUTERS AND OTHER DEVICES

NOTE

If a SMARTOPS PCmodule is installed in the accessory slot,

you can connect USB drives, peripherals, and other devices

to the USB 2.0 Type-A, USB 3.0 Type-B, and USB Type-C

receptacles on the OPS PC module to access those devices

from the OPS PC module input.

36 smarttech.com/kb/171415

Chapter 5

The display isn’t turning on 37

The display is turning on when it shouldn’t 38

The screen is blank or there’s a problem with the image on the screen 38

There’s no sound or there’s a problem with the sound 40

Touch isn’t working as expected 41

The pens and erasers aren’t working as expected 41

iQ apps aren’t working as expected 42

SMART software on connected computers isn’t working as expected 42

The SMART OPS PC module isn’t working as expected 43

Contacting your reseller for additional support 43

This chapter explains how to resolve a variety of common issues with the display and optional

SMART OPS PC module. If your specific issue isn’t described here or the solutions to the

symptoms don’t work, refer to the SMART knowledge base for additional troubleshooting

information.

https://community.smarttech.com/s/topic/0TOU0000000kAJ0OAM/interactive-

displays?language=en_US&tabset-7ccc8=2

The display isn’t turning on

Symptom Troubleshooting steps

The power light isn’t lit. l Make sure the power cable is securely fastened to the power outlet and the

display.

NOTE

If the power cable is connected to a power bar, make sur e the power bar is
securely fastened to the power outlet and turned on.

l Make sure the switch beside the AC power inletis in the ON (I) position.

l Make sure the power outlet is working by testing it with a different device.

l Make sure the power cable is wor king by testing it with a different device.

37 smarttech.com/kb/171415

CHAPTER 5

TROUBLESHOOTING

Symptom Troubleshooting steps

The power light is lit,but the screen
is blank.

l Press the Power button on the convenience panel or the r emote control.

l Make sure the proximity sensors aren’t blocked.

l Restart the display.

l Determine if the problem is with the video.

See The screen is blankor there’s a problem with the image on the screen
below.

The display is turning on when it shouldn’t

Symptom Troubleshooting steps

The display turns on or enters
Ready mode when it shouldn’t.

l Checkfor and, if possible,move the display away from the following:

o

Directsunlight

o

Bright lights

o

Forced air ducts

o

Plasma displays

o

Infrared audio systems and other infrared sources

o

Polished floors, glass walls, or other reflectivesurfa ces

l Be awa re that the proximity sensors’ r ange is 16'(5m).

The screen is blank or there’s a problem with the image on the screen

Symptom Troubleshooting steps

The screen is blank. l Make sure the screen is workingby tapping the Home button below the

screen or pressing the Home button on the r emote control to open the
Home screen.

l Make sure any connected computers are on and not in Sleep mode.

l Restart the display and any connectedcomputers.

l Replace the videocables connecting any computers to the display to determine

if the issue is with the cables.

A computer is connected to the
display, but only a connection
message appears on the screen.

l Make sure the computer is connected to the currently selected input.

l If the curr ently selected input is a computer, make sure the computer is not in

Sleep mode.

38 smarttech.com/kb/171415

CHAPTER 5

TROUBLESHOOTING

Symptom Troubleshooting steps

The image on the screen is
distorted.

OR

There ar e lines, snow or, other
visual noise on the screen.

OR

The image if flickering or flashing.

OR

The image is dim.

l

Tap the Home button below the screen or press the Home button
on the remote control to open the Home screen. If it appear s correctly, the issue
is with the video input.

l Switch to a different input a nd then back to the first input.

l Make sure any connected computers are on and not in Sleep mode.

l Restart the display and any connectedcomputers.

l Set any connected computers’ resolution and refr esh rate to values that the

display supports.

See Setting a connected computer’s resolution and refresh r ate on page32.

l Replace the videocables tha t connect any computers to the display to

determine if the issue is with the cables.

There ar e bright spots on the
screen.

l

Tap the Home button below the screen or press the Home button
on the remote control to open the Home screen. If it appear s correctly, the issue
is with the video input.

l Take a photograph of the screen and send it to SMART support. If SMART

support determines that the issue is with the screen and the display is under
warranty, you may be eligible for a replacement.

Colors don’t appear correctly. l Be aware that if two or more displays are mounted side-by-side,ther e could be

minor differences in colors across the displays.This issue is not unique to
SMART products.

l If the screen is completelylacking one color on the screen or the color problems

occur on the Home screen, see Contacting your r eseller for additional support
on page43.

l If you’re using a VGA video input,use a different cable or connect a different

source to see if the issue is with the cable or input source.

The image is cut off or shiftedto the
left or right.

The image doesn’t fill the entire
screen.

A persistent image appears on the
display.

l Adjust any connected computers’ video settings, par ticularly zoom, crop, a nd

underscan.

See the computer’s operating system documentation.

l If any connectedcomputers’ desktops are entirely black, change them to dark

gray or a different color.

l If any connectedcomputers’ desktops are extended a cross multiple screens,

duplicate the desktops across the screens or set the display as the only screen.

l Adjust any connected computers’ video settings, par ticularly overscan.

See the computer’s operating system documentation.

l Make sure the connected computer’s video connector is configured to output a

supported videosignal. See No video display output fr om a laptop.

See I mage persistence or burn in on LCD displays.

39 smarttech.com/kb/171415

CHAPTER 5

TROUBLESHOOTING

There’s no sound or there’s a problem with the
sound

Symptom Troubleshooting steps

There’s no sound.

OR

There is sound, but the volume is
low.

OR

The sound is distorted or muffled.

l If you’re using an external audio system, make sure it is tur ned on.

l Make sure the cables connecting the display to the computer are securely

fastened.

NOTES

o

The display’s stereo 3.5 mm in connector works with the VGA input
only.

o

Connectingan audio cable to the display’s stereo 3.5 mm out connector
disables the internal speakers.

o

If you’re using the display’s S/PDIF out connector to connect a sound
bar or receiver for external speakers, see the SMARTBoard 6000S

series interactive displays installation and maintenance guide

(smarttech.com/kb/171414).

l If you’re using the display’s stereo 3.5 mm out connector, adjust the volume on

the display and the connected computer and make sur e neither are muted.

l If you’re using the display’s S/PDIF out connector, adjust the volume on the

external audio system and make sure the audio system isn’t muted.

l Adjust the display’s audio settings.

l If you’re using the integrated speakers, set the volume for the computer and any

running applications to 80%, and then adjust the display’s volume.

OR

If you’re using an external audio system, set the volume for the computer, any
running applications and the display to 80%, and then adjust the external audio
system’s volume.

There is a whine or buzzing sound
coming from the back of the
display.

40 smarttech.com/kb/171415

l Be awa re that these sounds are normal. All displays emit some electricalnoise.

Such sounds may be more noticeable with some displays than with others.
However, if you hea r noise from the front of the display, further investigation is
required.

l Connect all devices to the same power outlet or power bar.

CHAPTER 5

TROUBLESHOOTING

Touch isn’t working as expected

Symptom Troubleshooting steps

The display doesn’t respond to
touch.

The display responds to touch
intermittently.

OR

When you touch the screen, the
pointer doesn’tappear in the
correct place.

l Make sure SMART Product Drivers 12.14 or later are installed and running on

any connected computers.

l Make sure the USB cable between the display and the computer doesn’t exceed

the supported maximum cable length. See Using r ecommended cables on
page33.

ll Make sure any connected computers have detected the display’s USB

connection and SMARTProduct Drivers 12.14 or later is installed.

l On Windows computers, open Device Manager and make sure there is no red X

or yellow explanation mark (!) over the display’s icon.

l On Mac computers, open System Information and make sure there are no error

messages in the display’srow.

l For Ma c computers with macOS Mojave, see How to resolve issues with

installing and using SMARTLearning Suitesoftware on macOS Mojave.

l Restart the display.

l Make sure SMART Product Drivers and SMARTInk are installed and running on

any connected computers.

l Confirm with the installers that the computer is connected to the display with

only a singlecable.

l Remove infra red sources, such as incandescent or arc lights,desk lamps, and

infrared audio devices, or move the display to another location in the room.

l Remove any USB extenders to help isolate the USB cable.

l Update the firmware.

The pens and erasers aren’t working as expected

Symptom Troubleshooting steps

The display doesn’t respond to
touch or writing with a pen.

The display responds to touch but
not to writing with a pen.

41 smarttech.com/kb/171415

ll Make sure any connected computers have detected the display’s USB

connection and SMARTProduct Drivers 12.14 or later is installed.

l On Windows computers, open Device Manager and make sure there is no red X

or yellow explanation mark (!) over the display’s icon.

l On Mac computers, open System Information and make sure there are no error

messages in the display’srow.

l Reinstall or update SMART Product Drivers and SMARTInk on any connected

computers.

l Make sure SMARTProduct Drivers is version 12.14 or later.

l Reinstall or update SMART Product Drivers and SMARTInk on any connected

computers.

CHAPTER 5

TROUBLESHOOTING

Symptom Troubleshooting steps

When you wr ite on the screen, the
ink appear s in the wrong place.

OR

Writingis intermittent.

OR

Ink disappears as you write.

OR

Ink colors change unexpectedly.

You change the width or color of a
pen’s digital ink, but the width and
color revert to the pen’s defaults
when you next pickup the pen from

l Restart the display.

l Confirm with the installers that the computer is connected to the display with

only a singlecable.

l Make sure SMART Product Drivers and SMARTInk are installed and running on

any connected computers.

l Use a known working pen from another display to check if the issue is being

caused by the pen.

l Remove infra red sources, such as incandescent or arc lights,desk lamps, and

infrared audio devices, or move the display to another location in the room.

l Update the firmware.

l Be awa re that a pen’s color and thickness revert to the pen’s default values

when you place the pen back in its holder.

l You can change the pen’s default color and thickness through SMART Product

Drivers (see Changing pen, er aser , and button settings).

its holder on the display.

You can’t write or draw in Microsoft
Office.

l Make sure Microsoft Office 2013 or later is installed.

l Reinstall or update SMART Product Drivers and SMARTInk.

iQ apps aren’t working as expected

Symptom Troubleshooting steps

iQ apps aren’t working as

See Tr oubleshootingthe iQ experience.

expected.

SMART software on connected computers isn’t working as expected

Symptom Troubleshooting steps

SMARTNotebooksoftware isn’t
working as expected.

SMART Learning SuiteOnline isn’t
working as expected.

SMARTTeamWorks software isn’t
working as expected.

SMART Meeting Pro software isn’t
working as expected.

SMARTInk isn’t working as
expected.

See Tr oubleshootingSMARTNotebook.

See Tr oubleshootingcommon issues in SMART Lear ning Suite Online.

See Tr oubleshootingSMART TeamWorks.

See Basic troubleshootingfor SMART Meeting Pro.

See Tr oubleshootingSMART Ink.

42 smarttech.com/kb/171415

CHAPTER 5

TROUBLESHOOTING

Symptom Troubleshooting steps

SMART Product Drivers isn’t
working as expected.

See Tr oubleshootingSMARTProduct Drivers.

The SMART OPS PC module isn’t working as expected

Symptom Troubleshooting steps

The on-screen keyboard isn’t
visible.

Windows 10 or the OPS PC module
is unresponsive.

l Enable the on-screen keyboard:

a. SelectStart > Settings.

The Settings window appears.

b. Tap Ease of Access, and then tap Keyboard.

c. Enable Use the On-Screen Keyboard.

For more informa tion, see Use the On-Screen Keyboard (OSK) to type.

l Enable tablet mode:

Tap the notification icon in the bottom-right corner of the screen and
then select Tablet mode.

For more informa tion, see Turn tablet m ode on or off.

l Restart the OPS PC module:

a. Press and hold the power button on the OPS PC module.

b. Wait two m inutes.

c. Press the power button to turn on the OPS PC module.

l If restarting the OPSPCmodule doesn’t resolve the issue, contact SMART

support.

There is an issue with Bluetooth. See Fix Bluetooth problems in Windows 10: FAQ.

There is an issue with the network
connection.

See Fix network connection issues in Windows.

Contacting your reseller for additional support

If an issue you’re experiencing with the display persists or isn’t covered in this chapter or the

knowledge base, contact your authorized SMART reseller (smarttech.com/where) for support.

43 smarttech.com/kb/171415

CHAPTER 5

TROUBLESHOOTING

Your reseller might ask you for the serial number for

the display. The serial number is on a label located

on the left side of the display (pictured).

TIPS

l Scan the QR code on the label to view the SMARTBoard 6000S or 6000S Pro series

interactive display support pages on the SMART website.

l You can also find the serial number in the iQ settings. Refer to the SMARTBoard 6000S and

6000S Pro series interactive displays installation and maintenance guide

(smarttech.com/kb/171414) for more information.

44 smarttech.com/kb/171415

SMARTTECHNOLOGIES

smar ttech.com/support

smar ttech.com/contactsupport

smar ttech.com/kb/171415