SMART TECHNOLOGIES SBID-7086, SBID-7075P, SBID-7275, SBID-7386, SBID-7086P Installation And Maintenance Manual
...
SMARTBoard® 7000 and
7000Proseries
interactive displays
INSTALLATION AND MAINTENANCE GUIDE
SBID-7075 | SBID-7086 | SBID-7275 | SBID-7286 | SBID-7375 | SBID-7386
SBID-7075P | SBID-7086P | SBID-7275P | SBID-7286P | SBID-7375P | SBID-7386P
ID7075-1 | ID7086-1
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Learn more
This guide and other resources for SMARTBoard 7000 and 7000Pro series
interactive displays are available in the Support section of the
SMARTwebsite (smarttech.com/support). Scan this QRcode to view these
resources on your mobile device.
Licenses
The ter ms HDMI and HDMI Hig h-Definition Multimedia Interface, and the HD MI log o are trademarks o r r eg ister ed trademarks o f H DMI Lice nsing LLC in the United
States and other co untries .
The Bluetoo th wo rd mark i s owne d by the Bl uetooth SIG, Inc. and any use of such marks b y SMARTTe chnolog ie sULC is under lice nse.
Trademark n ot ice
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taglines are trade marks or r eg ister ed trademarks o f SMARTTe chnologie sU LC i n the U. S. and/or o ther countries . Intel is a trade mark of Intel Corpo ration in the
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© 2 017–2 018S MARTTe chnologie sU LC. All rig hts r ese rve d. No p art of this publication may be r ep ro duced , transmitted, transcribe d, s tore d in a re trieval s ystem
or translated into any language in any form by any means w ithout the pri or w ritten consent of SMARTTe chnolog ies ULC. Information in this manual is subje ct to
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www.smarttech.com/patents
09/2018
smar ttech.com/kb/171164
Important information
IMPORTANT
There are critical software updates for the display that you need to install to ensure the display is
fully functional and provides the best experience. Connect to a wired or wireless network to
automatically download and apply these updates as well as future updates.
WARNING
l Failure to follow the installation instructions shipped with the display could result in injury
and product damage which may not be covered by the warranty.
l Do not open or disassemble the display. You risk electrical shock from the high voltage
inside the casing. Opening the casing also voids the warranty.
l Do not stand (or allow children to stand) on a chair to touch the surface of the display. Rather,
mount the product at the appropriate height.
l To reduce the risk of fire or electric shock, do not expose the display to rain or moisture.
l If the display requires replacement parts, make sure the service technician uses
replacement parts specified by SMARTTechnologies or parts with the same characteristics
as the original.
l Ensure that any cables that cross the floor to the display are properly bundled and marked
to avoid a trip hazard.
l Do not insert objects inside the cabinet ventilation holes, because they could touch
dangerous voltage points and cause electric shock, fire or product damage which may not
be covered by the warranty.
l Do not place heavy objects on the power cable. Damage to the cable could cause shock,
fire or product damage which may not be covered by the warranty.
l Useonly extension cords and outlets that can fully accommodate the display’s polarized
plug.
l Use the power cable provided with the display. If a power cable is not supplied, contact
your supplier. Use only power cables that match the AC voltage of the power outlet and that
comply with your country’s safety standards.
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IMPORTANT INFORMATION
l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass
fragments with care when disposing of them.
l Do not move or mount the display by connecting rope or wire to its handles. The display is
heavy, and failure of the rope, wire or handle could lead to injury.
l Use only VESA®-approved mounts.
l Disconnect all of the display’s power cables from the wall outlet and seek assistance from
qualified service personnel if any of the following occur:
o
The power cable or plug is damaged
o
Liquid is spilled into the display
o
Objects fall into the display
o
The display is dropped
o
Structural damage, such as cracking, occurs
o
The display behaves unexpectedly when you follow operating instructions
CAUTION
l Turn off the display before cleaning its screen. Otherwise, you may scramble the desktop
icons or inadvertently activate applications when you wipe the screen.
l Avoid setting up and using the display in an area with excessive levels of dust, humidity and
smoke.
l Make sure an electrical socket is near the display and remains easily accessible during use.
l The display should be used only with European TN and TT power distribution systems.
It is not suitable for older, IT-type power distribution systems found in some European
countries. “This system (IT-type) is widely used isolated from earth, in some installations in
France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral
not distributed, at 230V line-to-line.”
Contact qualified personnel if you’re uncertain of the type of power system available where
you’re installing the display.
l The accessory slot’s maximum available power is 60 W. The slot is not a limited power
source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy
the fire enclosure requirements of IEC60950-1.
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IMPORTANT INFORMATION
l You must connect the USB cable that came with the display to a computer that has a USB
compliant interface and that bears the USB logo. In addition, the USB source computer must
be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL Mark(s) for
CSA/UL 60950. This is for operating safety and to avoid damage to the display.
l Wait five minutes before removing the iQ appliance (AM50) from the display to allow the iQ
appliance (AM50) to cool.
IMPORTANT
l The following are the normal operating power requirements for the display:
Model Power requirements
SBID-7075 100V to 240V AC, 50 Hz to 60 Hz, 147 W
SBID-7086 100V to 240V AC, 50 Hz to 60 Hz, 172 W
SBID-7275 100V to 240V AC, 50 Hz to 60 Hz, 162 W
SBID-7286 100V to 240V AC, 50 Hz to 60 Hz, 187 W
SBID-7375 100V to 240V AC, 50 Hz to 60 Hz, 162 W
SBID-7386 100V to 240V AC, 50 Hz to 60 Hz, 187 W
SBID-7075P 100V to 240V AC, 50 Hz to 60 Hz, 147 W
SBID-7086P 100V to 240V AC, 50 Hz to 60 Hz, 172 W
SBID-7275P 100V to 240V AC, 50 Hz to 60 Hz, 162 W
SBID-7286P 100V to 240V AC, 50 Hz to 60 Hz, 187 W
SBID-7375P 100V to 240V AC, 50 Hz to 60 Hz, 162 W
SBID-7386P 100V to 240V AC, 50 Hz to 60 Hz, 187 W
l For additional requirements and other information, refer to the display’s specifications (see
More information on page8).
Federal Communication Commission interference statement
This device complies with Par t 15 of the FCC Rules.Operation is subject to the following two conditions:
1. This device may not cause harmful interfer ence, a nd
2. this device must accept any interference received, includinginterference that may cause undesired operation.
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IMPORTANT INFORMATION
NOTE
This equipment has been tested and found to comply with the limits for a Class A digital device,pursuant to part 15 of the
FCC Rules. These limits are designed to pr ovide reasonable protection against harmful interference when the equipment is
operated in a commer cial environment. This equipment genera tes, uses, and can ra diate radio frequency energy and, if not
installedand used in accordance with the instruction manua l, ma y cause har mful interference to radio communications.
Operation of this equipment in a residential area is likely to cause har mful interference in which case the user will be
required to correct the interference at his own expense.
CAUTION
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s
authority to operate this equipment.
Radiation exposure statement
This equipment complies with FCC radiation exposure limitsset forth for a n uncontrolled environment. This equipment should
be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This
transm itter must not be co-located or operated in conjunction with any other antenna or transmitter.
Innovation, Science and Economic Development Canada statement
This device complies with RSS-247of the Innovation, Science and Economic Development Canada Rules.Operation is subject
to the following two conditions:
1. This device may not cause harmful interfer ence, a nd
2. this device must accept any interference received, includinginterference that may cause undesired operation.
Radiation exposure statement
This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This
transm itter must not be co-located or operated in conjunction with any other antenna or transmitter.
Cet appareil est conforme à la nor me ISED CNR-247 pour les appareils r adio agréés. Son fonctionnement est soumis aux deux
conditions suivantes:
1. le dispositif ne doit pas produire de brouillage préjudiciable,et
2. ce dispositif doit accepter tout brouillage reçu, y compr is un brouillage susceptible de provoquer un fonctionnement
indésirable.
Déclaration d’exposition aux radiat ions
Cet équipement est conforme aux limites d’exposition aux rayonnements ISED établies pour un environnement non contrôlé.
Cet équipement doit êtr e installé et utilisé avec un minimum de 20 cm de distance entr e la source de ra yonnement et votre
corps. Cet émetteur ne doit pas être co- implantés ou exploités conjointement avec une a utre antenne ou émetteur.
EU declaration of conformity
Hereby, SMART Technologies ULC declares that the radio equipment type Interactive Display SBI D-7075, SBID-7075P,
SBID-7086,SBI D-7086P, ID7075-1, ID7086-1 and the interactive pen SBID-7000-PEN, SBID-7000P-PEN are in compliance with
Directive 2014/53/EU.
The full text of the EU declaration of conformity is availableat the following Inter net address: smarttech.com/compliance
iv smarttech.com/kb/171164
IMPORTANT INFORMATION
WARNING
This equipment is compliant with Class A of CISPR 32. In a residential environment, this equipment may cause radio
interference.
Radio frequency band and maximum power level:
Transmitting Band (MHz) Maximum Transmit Power EIRP (dBm)
2402–2483.5 5.0
Compliance to Malaysia specification
The SMART Technologies ULC Interactive Display SBID-7075, SBID-7075P, SBID-7086, SBID-7086P,
wireless Pen m odels SBI D-7000-PEN and SBID-7000P-PEN meet the Malaysian requirem ents as
defined by the CertifyingAgency, SIRIM QAS International.
United Arab Emirates – TRA registration details
Pen – Regulatory models SBID-7000-Pen and SBID-7000 P-PEN
Panel 75" – Regulatory models SBID-7075and ID7075-1
Panel 86" – Regulatory model ID7086-1
Microsoft® statement regarding Windows® 10
operating system
Windows 10 is automatically updated, which is always enabled. ISP fees may apply.Additional r equirements may apply over
time for updates.
v smarttech.com/kb/171164
Contents
Important information i
Federal Communication Commission interference statement iii
Innovation, Science and Economic Development Canada statement iv
EU declaration of conformity iv
Compliance to Malaysia specification v
United Arab Emirates – TRA registration details v
Microsoft statement regarding Windows 10 operating system v
Chapter 1: Welcome 1
About this guide 1
Identifying your specific model 2
Features 3
Components 4
Accessories 7
More information 8
Chapter 2: Installing the display 11
Moving the display to the installation site 11
Installing the display on a wall 14
Installing the display on a stand 19
Chapter 3: Connecting power and devices 21
Connecting power 22
Connecting to a network 22
Connecting the Intel Compute Card 23
Connecting cables for room computers, guestlaptops and other input sources 24
Connecting external speakers 25
Connecting room control systems 26
Display connectorpanel reference 27
Display convenience panel reference 28
iQ appliance reference 29
Other connectors 31
Chapter 4: Turning on the display for the first time 33
Chapter 5: Maintaining the display 35
Checking the display installation 35
Cleaning the screen 36
Maintaining ventilation 36
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CONTENTS
Preventing condensation 37
Replacing the pens and eraser 37
Turning the display off and back on 37
Resetting the display 38
Removing and transporting the display 38
Updating system software 39
Chapter 6: Troubleshooting 41
Resolving issues with power 42
Resolving issues with presence detection 42
Resolving issues with video 43
Resolving issues with image quality 43
Resolving issues with audio 45
Resolving issues with touch and digital ink 46
Resolving issues with the iQ experience 46
Resolving issues with the Intel Compute Card 47
Resolving issues with software 47
Referring to the SMART knowledge base for additional troubleshooting information 47
Contacting your reseller for additional support 47
Appendix A: Adjusting iQ settings 49
Network settings 49
Personalization 50
Application settings 50
System settings 51
Appendix B: Remotely managing the display 55
Connecting multiple displays 56
Configuring the computer’s serial interface settings 56
Power states 57
Commands and responses 58
Power state commands 61
Input commands 61
Brightness commands 62
Freeze commands 62
Volume commands 62
Mute commands 62
Firmware version commands 63
Serial number commands 63
Part number commands 63
Resolving issues with remote management 64
Appendix C: Hardware environmental compliance 65
Waste Electrical and Electronic Equipment (WEEE) 65
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CONTENTS
Batteries 65
More information 65
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Chapter 1
About this guide 1
Identifying your specific model 2
Identifying your SMARTBoard 7000 or 7000 Pro series interactive display model 2
Identifying your iQ appliance model 2
Features 3
Components 4
Screen 5
Presence detection sensors 5
Home button 5
Pens and eraser 6
Convenience panel 6
iQ appliance (and Intel Compute Card) 6
Internal speakers 7
Accessories 7
SBA-100 projection audio system 7
SMART Audio 400 classroom amplification system 7
USB extenders 8
More information 8
This chapter introduces the SMARTBoard® 7000 and 7000 Pro series interactive displays.
About this guide
This guide explains how to install and maintain a SMARTBoard 7000 or 7000 Pro series interactive
display. It includes the following information:
l How to install the display
l How to connect power and devices
l How to turn on the display for the first time and configure the iQ appliance
l How to maintain the display for years of use
l How to troubleshoot issues with the display
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CHAPTER 1
WELCOME
In addition, this guide includes information on the display’s settings and remote management
support.
This guide is intended for those who install and maintain displays in their organizations. Other
documentation and resources are available for those who use displays (see More information on
page8).
Identifying your specific model
SMART offers several different models of the SMARTBoard 7000 and 7000 Pro series interactive
display and iQ appliance.
Identifying your SMARTBoard 7000 or 7000 Pro series interactive
display model
The following models of SMARTBoard 7000 and 7000 Pro series interactive display are available:
Model Frame style Screen size
(approximate)
SBID-7075 White 75" (190 cm) No No
SBID-7086 White 86" (218 cm) No No
SBID-7275 White 75" (190 cm) Yes No
SBID-7286 White 86" (218 cm) Yes No
SBID-7375 White 75" (190 cm) Yes Yes
SBID-7386 White 86" (218 cm) Yes Yes
SBID-7075P Black 75" (190 cm) No No
SBID-7086P Black 86" (218 cm) No No
SBID-7275P Black 75" (190 cm) Yes No
SBID-7286P Black 86" (218 cm) Yes No
SBID-7375P Black 75" (190 cm) Yes Yes
SBID-7386P Black 86" (218 cm) Yes Yes
Refer to the specifications for detailed technical information for this model, including product
dimensions and weights (see More information on page8).
iQ Intel®
ComputeCard
Identifying your iQ appliance model
The iQ appliance is installed in the accessory slot of some interactive display models to enable iQ
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CHAPTER 1
WELCOME
functionality in those models. SMARToffers several different iQ appliance models.
Use the Identifying your iQ appliance model wizard to identify the specific model of iQ appliance
installed in your display.
Features
The SMARTBoard 7000 or 7000 Pro series interactive display is the hub of your classroom or
meeting room. PC-free embedded computing provides one-touch access to collaborative tools,
including a whiteboard, wireless screen sharing and a web browser. There’s no need for wires,
cables or manual software and firmware updates.
The display includes the following features:
Feature Description
iQ experience The display’s iQ appliance provides one-touch access to collaborative tools,
including a whiteboard, wireless screen sharing and a web browser.
The SBID-7375, SBID-7386, SBID-7375P and SBID-7386P models have an
Intel Compute Card in the appliance to provide a fully functional Windows 10
solution at your fingertips, without the need for an external PC or cabling.
Touch support Users can do everything on the display that they can do at their computers—
open and close applications, meet with others, create new documents or edit
existing ones, visit websites, play and manipulate videos, and so on—by
touching the display’s surface.
Writing and
drawing support
Audio support The display includes integrated speakers for presenting audio from
Users can write over applications in digital ink using one of the supplied pens,
and then erase the digital ink using their palms, the eraser or the erasers on
the pens.
connected input sources.
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WELCOME
Components
The display consists of the following components:
No. Name More information
Pictured
1 Screen Page5
2 Presence detection sensor (×2) Page5
3 Home button Page5
4 Eraser Page6
5 Pen (×4) Page6
6 Convenience panel Page6
7 iQ appliance (and Intel Compute Card) Page6
8 Connector panel Page27
Not pictured
9 AC power inlet, outlet and switch Page33
10 RS-232 connectors Page19
Page55
11 Speakers Page7
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WELCOME
Screen
The following are the dimensions of the screen:
Model Diagonal Width Height
SBID-7075 75" (190.5 cm) 65" ( 165.2 cm) 38 5/8" (93 cm)
SBID-7086 86" (218.4 cm) 74 7/8" (190.3 cm) 42" (10 7 cm)
SBID-7275 75" (190.5 cm) 65" ( 165.2 cm) 38 5/8" (93 cm)
SBID-7286 86" (218.4 cm) 74 7/8" (190.3 cm) 42" (10 7 cm)
SBID-7375 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm)
SBID-7386 86" (218.4 cm) 74 7/8" (190.3 cm) 42" (10 7 cm)
SBID-7075P 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm)
SBID-7086P 86" (218.4 cm) 74 7/8" (190.3 cm) 42" (10 7 cm)
SBID-7275P 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm)
SBID-7286P 86" (218.4 cm) 74 7/8" (190.3 cm) 42" (10 7 cm)
SBID-7375P 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm)
SBID-7386P 86" (218.4 cm) 74 7/8" (190.3 cm) 42" (107 cm)
Presence detection sensors
The display has two presence detection
sensors on its top frame that can detect
people up to 16' (5 m) away when the
display is in Standby mode.
When the sensors detect people in the
room, the display is ready to turn on. To
turn on the display, press the Power
button or pick up a pen or eraser.
If the room is empty for a specified
period, the display returns to Standby
mode.
Home button
Tap the Home button to open the Home screen. From the Home screen, you can open the iQ
appliance’s apps as well as the settings.
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CHAPTER 1
WELCOME
Pens and eraser
The display comes with black, red, blue and green pens. Each pen has
an attached eraser and an indicator light.
In addition to the pens, the display includes an eraser, which you can use
when you want to erase a large area on the screen.
Convenience panel
The convenience panel contains buttons for turning the display on and off and controlling the
volume. It also includes connectors for USB peripherals and a computer or other input source.
iQ appliance (and Intel Compute Card)
The iQ appliance is installed in the accessory slot on the back of the following models:
l SBID-7275
l SBID-7286
l SBID-7275P
l SBID-7286P
l SBID-7375
l SBID-7386
l SBID-7375P
l SBID-7386P
Take advantage of iQ technology and access collaborative tools.
The SBID-7375, SBID-7386, SBID-7375P and SBID-7386P models have an Intel Compute Card in the
appliance to provide a fully functional Windows 10 solution at your fingertips, without the need for
an external PC or cabling.
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WELCOME
CAUTION
The accessory slot’s maximum available power is 60 W. The slot is not a limited power source.
To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire
enclosure requirements of IEC60950-1.
TIP
Use the Identifying your iQ appliance model wizard on the SMART support site to identify your
model of iQ appliance.
Internal speakers
The display includes two 10 W integrated speakers. You can also connect external speakers (see
Connecting external speakers on page25).
Accessories
Accessories for the display include the following:
l SBA-100 projection audio system
l SMART Audio 400 classroom amplification system
l USB extenders
SBA-100 projection audio system
Available for education models, the SBA-100 projection audio system consists
of two 14 W speakers and is intended for wall-mounted displays. You can
control volume using the display’s convenience panel or the digital volume
controls in a connected computer’s operating system.
For more information, see the SBA-100 projection audio system specifications
(smarttech.com/kb/171146).
SMART Audio 400 classroom amplification system
Available for education models, the SMART Audio 400 classroom amplification
system provides high-quality audio amplification. The system comes with a
teacher microphone and optional student microphone. Multiple speaker
options are available, including wall- and ceiling-mounted speakers. The
amplifier receives audio signals from the microphones and translates them into
crystal-clear sound through the speakers.
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WELCOME
For more information, see the SMART Audio 400 classroom amplification system specifications
(smarttech.com/kb/171137).
USB extenders
As noted in Connecting cables for room computers, guestlaptops and other input sources on
page24, the USB connection between the display and computer should be no longer than 16'
(5m). If you need to connect a computer that is more than 16' (5 m) from the display, use one of the
following USB extenders:
Extender Specifications
USB-XT smarttech.com/kb/119318
CAT5-XT-1100 smarttech.com/kb/170202
More information
In addition to this guide, SMART provides the following documents for the display:
Document Link
Specifications and comparisons
SBID-7075 smarttech.com/kb/171131
SBID-7086 smarttech.com/kb/171132
SBID-7275 smarttech.com/kb/171133
SBID-7286 smarttech.com/kb/171134
SBID-7375 smarttech.com/kb/171320
SBID-7386 smarttech.com/kb/171319
SBID-7075P smarttech.com/kb/171211
SBID-7086P smarttech.com/kb/171212
SBID-7275P smarttech.com/kb/171213
SBID-7286P smarttech.com/kb/171214
SBID-7375P smarttech.com/kb/171318
SBID-7386P smarttech.com/kb/171317
AM30 smarttech.com/kb/171097
AM40 smarttech.com/kb/171182
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CHAPTER 1
WELCOME
Document Link
AM50 smarttech.com/kb/171263
Comparison smarttech.com/kb/171161
Installation instructions
SBID-7075, 7275, 7375, 7075P, 7275P and 7375P smarttech.com/kb/171160
SBID-7086, 7286, 7386, 7086P, 7286P and 7386P smarttech.com/kb/171232
AM30 smarttech.com/kb/171090
AM40 smarttech.com/kb/171199
AM50 smarttech.com/kb/171294
Quick reference and guides
Quick reference smarttech.com/kb/171162
User’s guide smarttech.com/kb/171163
These documents are available in the Support section of the SMART website
(smarttech.com/support). Scan the QR code on the cover of this guide to view the SMARTBoard
7000 and 7000 Pro series interactive displays pages in the Support section.
9 smar ttech.com/kb/171164
Chapter 2
Moving the display to the installation site 11
Using transportation aides 12
Accommodating doorways, hallways and elevators 12
Dealing with cracked, chipped or shattered glass 13
Saving the original packaging 13
Installing the display on a wall 14
Choosing a location 14
Choosing a height 16
Assessing the wall 16
Selecting mounting hardware 16
Selecting a wall mount 16
Mounting the display 17
Mounting multiple displays 19
Installing the display on a stand 19
Using SMART mobile stands 19
Using a third-party stand 20
SMART recommends that only trained installers install the display.
This chapter is for installers. Installers should read this information along with the installation
instructions included with the display before they install the display.
WARNING
Improper installation of the display can result in injury and product damage.
Moving the display to the installation site
After your organization receives the display, you need to move it to the place where you plan to
install it.
On occasion, you might also need to move the display to another location after initially installingit.
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CHAPTER 2
INSTALLING THE DISPLAY
IMPORTANT
l Move the display at your own risk. SMART cannot accept liability for damages or injury that
occur during the display’s transportation.
l When moving the display, do the following:
o
Follow local safety regulations and standards.
o
Keep the display in its original packaging.
o
Move the display so that its top frame faces up.
o
Have at least two people move the display.
TIP
Display packaging may be labeled to indicate which side is the front. Look for “FRONT” on the
packaging to help orient the box during transportation.
Using transportation aides
You can use the following aides to move the display:
l Cart
l Furniture dolly
l Mechanical lift
NOTE
Larger, heavier models feature eyebolt mounting holes for use
with a mechanical lift. Refer to these models’ installation
instructions for information about using a mechanical lift.
Accommodating doorways, hallways and elevators
In some situations, you might need to remove the display from its packaging to move it through
narrow doorways or hallways or on to an elevator. In these situations, SMART recommends that
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