Smart Technologies ID422w User Manual

SMART Podium
ID422w Interactive
Pen Display

Installation and
User Guide

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Keep the following information available in case you need to contact SMART
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FCC Warning

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacture’s instructions, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the
user will be required to correct the interference at his own expense.

Trademark Notice

The SMART logo, SMART Board and smarttech are trade-marks or registered trade-marks of SMART Technologies ULC in
the US and/or other countries. Microsoft, Windows, Windows Vista and Excel are either registered trade-marks or trade­marks of Microsoft Corporation in the US and/or other countries. Mac is a registered trade-mark of Apple Computer, Inc.,
registered in the US and other countries. VESA is a registered trade-mark of the Video Electronics Standards Association.
All other third-party product and company names may be trade-marks of their respective owners.

Copyright Notice

©2010 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted,
transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written
consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does not
represent a commitment on the part of SMART.

Patent No. US5448263; US6141000; US6320597; US6326954; US6337681; US6741267; US6747636; US6803906;
US6947032; US6954197; US6972401; US7151533; US7184030; US7236162; US7411575; US7499033; CA2058219;
CA2252302; CA2453873; EP1297488; ES2279823; ZL0181236.0; and DE60124549. Other patents pending.

08/2009

Important Information

Read This Section First

For proper installation, read this guide carefully and observe the following precautions.

WARNINGS

• If the screen is damaged, do not touch any liquid that leaks from it. This liquid
is an irritant. If the liquid makes contact with your skin, eyes or mouth,
immediately rinse the area with running water for at least 15 minutes.
Consult a doctor if the liquid makes contact with your eyes or mouth.

• Do not open or disassemble the interactive pen display. You risk electrical
shock from the high voltage inside the casing. Opening the casing also voids
your warranty.

• Do not let children play with the tethered pen. They may accidentally remove
the small tip, which can be a choking hazard.

• If the screen is damaged, be careful of glass fragments that can cut or injure.

• Do not disassemble the stand. You risk physical injury or damage to the
stand. Disassembling the stand also voids your warranty.

• Do not operate the display stand incline adjustment levers when the interactive
pen display is not mounted on the stand and do not lift the stand by the
adjustment levers. The stand is spring-loaded and without the weight of the
interactive pen display, you risk injury or damage to the stand.

ii | – IMPORTANT INFORMATION

CAUTIONS

• Avoid excessive vibration of the interactive pen display or the tethered pen.
Hitting or dropping the interactive pen display can damage the protective plate
or other components.

• Do not touch the screen with sharp, metallic objects that could scratch the
screen’s coating.

• Use only a damp cloth to clean the screen. Do not apply glass cleaner,
organic solvents (such as alcohol), or even a mild detergent to the screen.
If you use these cleaners, you may damage the screen’s finish or the unit’s
electronics. Using such cleaners also voids the warranty.

• Use only a damp cloth or a cloth dampened with very mild detergent to clean
the unit casing or tethered pen. Do not apply paint thinner, benzene, alcohol
or other solvents to the casing. If you use these cleaners, you may damage
the finish. Using such cleaners also voids the warranty.

• Use only the power adapter that came with the interactive pen display.
Other adapters will not work properly, can damage the interactive pen display
and can create a fire hazard. Using a different power adapter also voids
the warranty.

• Use only the tethered pen that came with the interactive pen display. Tethered
pens or styluses from other products can damage the screen’s protective
coating. In addition, they may not work properly.

• Do not use the interactive pen display in a facility control system or any other
environment that requires extremely high reliability; the interactive pen display
can interfere with or cause other electronic devices to malfunction, or other
devices can interfere with or cause the interactive pen display to malfunction.
Where use is prohibited, turn off the interactive pen display to prevent the
possibility of it interfering with or causing other electronic devices to malfunction.
SMART does not accept any liability for direct or consequential damages.

• If you transport the interactive pen display over a distance, we strongly urge
you to completely repackage it using the original carton. We designed this
packaging with optimal shock and vibration protection. If the original carton is
no longer available, pack all components with as much padding as reasonably
possible to protect the components from excessive vibration or shock. Do not
include loose components in the packaging that could mark, scratch or
otherwise damage the screen during the journey.

• Put the interactive pen display down carefully to ensure that you do not
damage the buttons.

• Do not place the interactive pen display on a surface that will mark, scratch or
damage the screen.

iii | – IMPORTANT INFORMATION

CAUTIONS – INTERACTIVE PEN DISPLAY

• Do not place sharp or heavy objects on the interactive pen display.

• Do not connect or disconnect the video or power cable if the interactive pen
display or your computer is on. If you do, you can damage the screen and/or
the computer video card.

• Do not block the interactive pen display’s ventilation holes, as this can cause
it to overheat.

• If you move the interactive pen display, adjust the display stand to its full
upright position, and then use both hands to hold the display unit and the
stand separately. Use the rotation lock screws to ensure that the stand will not
separate from the display unit.

• Do not expose your interactive pen display to high voltage electrostatic
discharges or to a build-up of electrostatic charge on the screen. This can
cause discoloration and blotches on the screen.

• If the interactive pen display is damaged, turn off the display, disconnect the
power adapter in order to prevent further damage or personal injury.

CAUTIONS – TETHERED PEN

• The tethered pen is a sealed unit that contains electronics but no batteries.
If you attempt to open the tethered pen, you will damage these electronics.
This will make the tethered pen unusable and void the warranty.

• Do not touch the screen with any instrument other than the supplied pen
because other instruments may damage the screen’s protective coating.

• Do not use a pen that has worn down to a sharp or angular tip, as it may
damage the screen.

• Do not apply excessive pressure that can shorten the life of the pen.

• Do not immerse the pen in water.

CAUTIONS – ENVIRONMENT

• Avoid setting up and using the interactive pen display in an area with
excessive levels of dust, humidity and smoke or where it is exposed to direct
sunlight, severe temperature changes, heat from other appliances, water or
any other liquid. Operate the interactive pen display within a temperature
range of 5°C and 35°C (41°F 5°C to 95°F) and a humidity range of 20% to
80% (non-condensing). However, you can store the interactive pen display
within a temperature range of -10°C to 60°C (14°F to 140°F) and a humidity
range of 20% to 90% (non-condensing).

iv | – IMPORTANT INFORMATION

• Do not modify the power cord. Handle it carefully and avoid bending it
excessively. Do not place the power cord in an area where it is likely to be
stepped on or pinched by items placed on or against it. If you must run a cable
over the floor, lay it in a flat, straight line and secure it to the floor with tape or
a cable management strip of contrasting colour.

• The interactive pen display comes with a three-pronged, grounding-type
power plug (designed to fit into a grounding-type power outlet). If you can not
insert the plug into a power outlet, contact an electrician to replace the power
outlet. Do not modify the power plug.

• Place the interactive pen display in a location where users will have clear and
direct access to the mains power plug, as they must be able to disconnect
the unit at all times. Always disconnect the interactive pen display before you
install any devices or perform any maintenance.

• If possible, disconnect the interactive pen display before any thunderstorms.
However, do not touch the unit or the unit’s power plug during a thunderstorm,
as there is a risk of electrical shock.

• Disconnect the interactive pen display if you will not use it for an
extended period.

• If the interactive pen display requires replacement parts, use parts that
are specified by SMART Technologies.

• Do not expose the interactive pen display to rain or moisture.

Contents

Important Information ..............................................................................................i

Read This Section First........................................................................................ i

1 Overview ............................................................................................................... 1

The Interactive Screen ........................................................................................1

The Tethered Pen ...............................................................................................2

The Pen Tool, Function and Display Control Buttons.........................................2

Connection Panel ................................................................................................2

Power...................................................................................................................3

Power Saving ........................................................................................... 3

Cables..................................................................................................................3

Optional Accessories...........................................................................................4

Active USB Extension Cables (USB-XT).................................................. 4

Cat 5 to USB Extender (CAT5-XT)........................................................... 4

2 Installing the SMART Podium ID422w .................................................................. 5

System Requirements.........................................................................................6

For Windows operating systems .............................................................. 6

For Mac operating system software ......................................................... 6

Video Cards ............................................................................................. 6

Monitors and Projectors ........................................................................... 7

Setting Up the Interactive Pen Display ...............................................................7

Determining the Best Location for the Interactive Pen Display ................ 7

Setting Up Your Work Area ...................................................................... 8

Changing the Angle of the Interactive Pen Display .................................. 8

Installing the Interactive Pen Display ..................................................................9

Connecting the Interactive Pen Display and Your Computer................... 9

Installing the Interactive Pen Display ..................................................... 11

vi | CONTENTS

Connecting the USB Cable .................................................................... 12

Integrating a Monitor or a Projector...................................................................13

Attaching the Pen .............................................................................................. 14

Installing SMART Board Drivers and SMART Notebook Software .................. 15

Matching the Resolution.................................................................................... 17

Adjusting the Screen .........................................................................................18

The Auto-Sync Function......................................................................... 18

Manual Synchronization ......................................................................... 18

On-Screen Display (OSD) Options......................................................... 19

Adjusting the Display.............................................................................. 21

Adjusting Phase and Pitch (VGA Only) .................................................. 22

Orienting the Screen .........................................................................................23

Securing the Interactive Pen Display ................................................................24

Removing and Installing the Interactive Pen Display’s Stand ..........................24

Other Integrations..............................................................................................25

3 Using the Interactive Pen Display ....................................................................... 27

Touching the Interactive Screen .......................................................................28

Using the Pen....................................................................................................28

Pen Components ................................................................................... 28

Basic Pen Operation .............................................................................. 30

Using the Pen Tool Buttons ................................................................... 31

Writing and Saving Notes....................................................................... 32

Using the Eraser Button ......................................................................... 33

Using the Function Buttons ...............................................................................33

Storing the Pen..................................................................................................34

4 Maintaining the Interactive Pen Display .............................................................. 35

Cleaning the Screen..........................................................................................35

Cleaning the Unit Casing and the Pen.............................................................. 36

Replacing the Pen Nib.......................................................................................36

vii | CONTENTS

5 Troubleshooting .................................................................................................. 37

Checking the Interactive Pen Display’s Power .................................................38

Power Indicator Problems ...................................................................... 39

Checking the Interactive Pen Display’s Status ................................................. 40

Status Indicator Problems ...................................................................... 40

Pen Problems....................................................................................................41

Image Problems ................................................................................................42

General Display Problems...................................................................... 42

VGA Display Problems........................................................................... 44

Control and Writing Problems ...........................................................................45

Windows Computer Specific Problems.............................................................46

Mac Computer Specific Problems.....................................................................46

A Hardware Environmental Compliance................................................................. 49

Waste Electrical and Electronic Equipment Regulations (WEEE Directive) ....49

Restriction of Certain Hazardous Substances (RoHS Directive)......................49

Packaging..........................................................................................................50

Covered Electronics Devices ............................................................................50

China’s Electronic Information Products Regulations.......................................50

B Customer Support ............................................................................................... 51

Online Information and Support ........................................................................51

Training..............................................................................................................51

Technical Support .............................................................................................51

Dispatch and Repair Status ..............................................................................51

General Inquiries ...............................................................................................52

Warranty ............................................................................................................52

Registration .......................................................................................................52

Index ................................................................................................................... 53

viii |

Chapter 1

Function Buttons

Indicators

Power Button

Pen Tool Buttons

Display Control Buttons

Interactive Screen

USB Port

USB Ports

Overview

The SMART Podium ID422w interactive pen display works with your computer and
SMART Board™ drivers to create an interactive presentation environment. The
SMART Podium ID422w includes dynamic and interactive tools for creating
presentations and lessons. When you connect a projector or another monitor to the
interactive pen display, you can control applications and create notes using the
tethered pen, all whilst facing the audience.

The Interactive Screen

The ID422w interactive pen display is a 56cm (22") liquid crystal display (LCD)
interactive screen that acts as an input and output device. The native aspect ratio is
16:9 with flexible scaling options to support 4:3 and 16:10.

Connect it to a computer with a video card that supports full HD resolution
(1920 × 1080) and a refresh rate no higher than 76 Hz.

NOTE

For the interactive pen display to function properly, connect it to a computer with
an appropriate video card. An inappropriate video card may damage the
interactive screen.

2 | CHAPTER 1 – OVERVIEW

The Tethered Pen

By using the tethered pen on the interactive pen display, you can control and
manipulate items on your screen and write and erase digital ink. You can store the pen
in the compartment on the top of the unit.

The Pen Tool, Function and Display Control Buttons

Using the buttons on the interactive pen display, you can set the current function of
the pen, instantly start software programs and configure the display settings.

Use the pen tool buttons to control the function of the pen tool. You can select from
different digital ink colours and an eraser button.

Use the function buttons to right-click and to access specific SMART Board tools,
such as SMART Notebook software, the Screen Capture toolbar, and the
SMART Keyboard.

Use the on-screen display control buttons to configure the display’s settings.

Connection Panel

The interactive pen display connection panel has four ports:

• a USB port for connecting the supplied USB cable

• a DVI-I video input port for a video cable from your computer

• a DVI-I video output port for a video cable to a projector or a Monitor

• a power port for the power cable.

IMPORTANT

Set the DVI/VGA switch for the video connection that you are using.

The interactive pen display also includes three USB A ports on the frame.

3 | CHAPTER 1 – OVERVIEW

Power

The interactive pen display uses a single 12V DC power supply, which comes with
the unit.

NOTE

The interactive pen display switches to the appropriate voltage automatically.

Power Saving

The SMART Podium ID422w conforms to the Video Electronics Standards
Association (VESA®) power saving guidelines.

When you use the SMART Podium ID422w with a Display Power Management
Signaling (DPMS) compliant computer and video card, the display automatically
complies with the following power saving parameters.

When these power saving functions are in effect, the screen display is darker
than usual.

Maximum

Computer Mode H-sync V-sync Video

Power ON Yes Yes Active 54 W Green

Standby mode No Yes Blanked 2 W Green/Amber*

Suspend mode Yes No Blanked 2 W Green/Amber*

Power OFF No No Blanked 1 W Amber

* epending on the specifications and settings of your computer and video card,
the power light may only change to amber when in standby and suspend modes.

Power
Consumption

Power Lamp

Cables

The interactive pen display comes with four cables:

• DVI-D to DVI-D

• DVI-A to VGA

• USB A-B

• AC power cable

4 | CHAPTER 1 – OVERVIEW

Optional Accessories

For more information on optional accessories, contact your

authorised SMART reseller

Active USB Extension Cables (USB-XT)

You can connect up to four 5m (16') active USB extension cables to extend your
interactive pen display’s USB connection to a maximum of 20m (64').

Cat 5 to USB Extender (CAT5-XT)

Use the SMART Cat 5 to USB extender to extend your interactive pen display’s USB
connection up to 36.6m (120') using RJ45 Cat 5 cable (not included). The extender
includes two 1.8m (6') USB cables to connect your computer and your interactive pen
display to the extender units.

.

Chapter 2

Installing the SMART Podium ID422w

This chapter tells you how to:

• determine the computer system requirements (page 6)

• set up the interactive pen display (page 7)

• install the interactive pen display (page 9)

• integrate a monitor or a projector (page 13)

• attach the pen (page 14)

• install SMART Board drivers and SMART Notebook software (page 15)

• match your computer’s and interactive screen’s resolutions (page 17)

• adjust the screen (page 21)

• orientate the screen (page 23)

• secure the interactive pen display (page 24)

• remove and install the interactive pen display’s stand (page 24)

• integrate the interactive pen display with other devices (page 25)

6 | CHAPTER 2 – INSTALLING THE SMART PODIUM ID422w

System Requirements

Before installing the SMART Podium ID422w, make sure that your computer meets
the following minimum system requirements.

For Windows operating systems

• Windows Vista®, Windows Vista 64-bit, Windows® XP, or Windows XP 64-bit
operating system

• DVI or VGA video port

• available USB port

For Mac operating system software

• Mac OS X operating system software 10.4 or later

• DVI or VGA video port

• available USB port

NOTE

ADC connectors require an ADC to DVI adapter (not included).

Video Cards

The SMART Podium ID422w supports both digital (DVI) and analogue (VGA) video
signals. If you are updating your video card, complete the video card hardware and
software installation before connecting the interactive pen display. If you have another
display that is compatible with your video card, you can connect that display to the
card in order to verify that the video card is operating correctly.

Although you can quickly connect the interactive pen display to a video card with
either DVI or VGA signals, a DVI signal generally results in better performance.

NOTE

Depending on the capabilities of your video card and operating system, you may
be able to set up the interactive pen display as a mirrored, extended, or
independent display. For more information, see your video card documentation.

7 | CHAPTER 2 – INSTALLING THE SMART PODIUM ID422w

Monitors and Projectors

You can use the SMART Podium ID422w alone or with another display. You may
connect a second device, such as an LCD projector or a monitor, to the SMART
Podium ID422w DVI OUT port. When using this port, the second device mirrors the
image on the interactive pen display. Complete the SMART Podium ID422w
installation before connecting a second device.

NOTE

When you are working with more than one monitor, the SMART Podium ID422w
maps to the monitors based on your system configuration. By default, if you are in
mirror mode, the pen tablet maps to the entire space on each monitor. For more
information on configuring your computer and operating system for use with
multiple monitors, see your hardware and operating system documentation.

Setting Up the Interactive Pen Display

This section tells you how to:

• determine the best location for the interactive pen display (this page)

• set up your work area (page 8)

• change the angle of the interactive pen display (page 8)

Determining the Best Location for the Interactive Pen Display

Install the interactive pen display in a cool, dry location without excessive levels of
dust, humidity and smoke. Operate the interactive pen display in an environment
within a temperature range of 5°C to 45°C (41°F and 115°F) and within a humidity
range of 20% to 85% (non-condensing). You can store the interactive pen display
within a temperature range of -10°C to 60°C (14°F to 140°F) and a humidity range of
20% to 90% (non-condensing).

Take into consideration that the interactive pen display itself will generate heat
whenever it is turned on. To maintain a consistent operating temperature, do not block
or cover any of the ventilation holes on the back of the unit. Other external factors can
affect the interactive pen display, such as the heat generated by control systems or
other electronic equipment. Make sure that there is adequate airflow around the unit.

Keep the computer keyboard and the mouse close to the interactive pen display
because the pen will not have full functionality and maximum performance until you
install SMART Board drivers and then open the SMART Board tools. You should also
keep your computer within 5m (16’) of the unit. This distance protects against signal
degradation that occurs with a longer USB cable. The video cable also has length
limitations, so you should not use an RGB video cable longer than 15m (50').

8 | CHAPTER 2 – INSTALLING THE SMART PODIUM ID422w

Locking

Mechanism

To alleviate glare, you can use the attached tilt stand to angle the interactive pen
display. Alternatively, use a tilt stand that conforms to the standard sizes set by VESA.
When installing a VESA compliant stand, use M4 screws (4mm or 1/16" wide with a

0.7mm or 1/32" pitch) that are no longer than 15mm (1/4").

Setting Up Your Work Area

To minimise fatigue, organise your work area so that you can work comfortably.
Position your interactive pen display, the pen and your keyboard for easy access
without unnecessary reaching. You should be able to comfortably view the pen display
and any other displays with a minimum of eye strain.

Because the interactive pen display surface will be a little higher than your desk, you
can adjust the height of your desk or chair to ensure comfortable use of the device.

You can also mount the SMART Podium ID422w onto articulated arms or other
third-party stands meeting the VESA 100 specification for display stands.

Changing the Angle of the Interactive Pen Display

You can adjust the stand to change the angle of the interactive pen display.

To change the angle of the

interactive pen display

NOTE

For information on how to remove or install the stand, see page 24.

1. Hold the interactive pen display to support its weight whilst you adjust the stand.

2. Push the stand’s locking mechanism towards the top of the interactive pen
display, adjust the angle of the stand and then release the locking mechanism.

9 | CHAPTER 2 – INSTALLING THE SMART PODIUM ID422w

-+

DVI to DVI
OR
DVI to VGA

Power Adapter

USB to USB

Installing the Interactive Pen Display

There are three primary stages to the installation process:

• Connecting the interactive pen display and your computer (this page)

• Installing the interactive pen display (page 11)

• Connecting the interactive pen display and your computer using the USB cable
(page 12)

Connecting the Interactive Pen Display and Your Computer

CAUTION

Use only the cables provided with your interactive pen display. Other cables can
damage the interactive pen display.

IMPORTANT

• Make sure that your video card has a DVI or VGA connector and that you

correctly set the DVI/VGA switch for the video connector you are using.

• Do not attach the USB data cable until instructed to do so.

10 | CHAPTER 2 – INSTALLING THE SMART PODIUM ID422w

To connect the interactive

pen display and your

computer video card

1. Turn off your computer.

CAUTION

Do not connect or disconnect the video or power cable if the interactive pen
display or your computer is on. If you do, you can damage the screen and/or
the computer video card.

2. If your computer has only one video connector, disconnect your monitor or add a
second video card.

3. Determine whether your computer has a digital (DVI) connector or an analogue
(VGA) connector and then set the DVI/VGA switch on the connection panel for the
video connection that you are using.

4. Ensuring that you tighten the thumbscrews on the connectors, follow the
instructions below for your video connector.

– For DVI operation, connect the DVI to DVI video cable to the DVI-I IN port on

the interactive pen display and the DVI-D or DVI-I connector on your
computer’s video card.

– For VGA operation, connect the VGA to DVI-A video cable to the DVI-I IN port

on the interactive pen display and the VGA connector on your computer’s
video card.

To connect the interactive

pen display and an AC

power outlet

– For ADC operation, connect one end of the DVI to DVI video cable to the ADC

to DVI adapter, connect the other end of the cable to the DVI-I IN port on the
interactive pen display, and then connect the ADC adapter end to the ADC
connector on your computer’s video card.

NOTE

If you are connecting the unit to an Apple ADC or mini-VGA connection,
you must obtain an appropriate adapter. Adapters are available at retail
outlets.

– For an Apple mini-VGA connector, connect the VGA end of the analogue

RGB cable to the mini-VGA adapter. Connect the DVI end of the cable to the
DVI-I IN port on the interactive pen display and then connect the mini-VGA
port end to the mini-VGA on your computer’s video card.

1. Connect the power adapter to the interactive pen display, connect the adapter’s
power cable, and then connect the adapter to an AC outlet.

2. Turn on the interactive pen display.

The Power indicator is amber.