Smart Technologies ID250 User Manual

Installation and
User's Guide

Interactive Pen Display

Sympodium

TM

ID250

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FCC Warning

This equipment has been tested and found to comply with the limits for a “Class B” digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a resi­dential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the manufacturer’s instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception (this can be determined by turning the equipment off and on) the
user is encouraged to try to correct the interference by one or more of the following measures:

!

Reorient or relocate the receiving antenna.

!

Increase the separation between the equipment and receiver.

!

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

!

Consult the dealer or an experienced radio/TV technician for help.

Any changes or modifications to this “Class B” digital device that have not been expressly approved by SMART
Technologies Inc. could void the user’s authority to operate the equipment.

Trademark Notice

SMART Board, Sympodium, Notebook, DViT and the SMART logo are trademarks of SMART Technologies Inc.
Windows is either a registered trademark or a trademark of Microsoft Corporation in the U.S. and/or other countries.
Macintosh and Mac OS are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. All other
third-party product and company names may be the trademarks of their respective owners.

U.S. Patent Nos. 5,448,263; 6,141,000; 6,326,954; 6,337,681; 6,741,267; and 6,747,636. Canadian Patent No.
2,058,219. Other U.S., Canadian and foreign patents pending.

Copyright Notice

© 2002–2006 SMART Technologies Inc. All rights reserved. No part of this publication may be reproduced, transmitted,
transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior
written consent of SMART Technologies Inc. Information in this manual is subject to change without notice and does
not represent a commitment on the part of SMART.
Portions of the software that ships with this product are copyrighted by Intel Corporation.
Portions of the software that ships with this product are copyrighted by ParaGraph, a business unit of Vadem.

Printed in Canada 01/2006

Important Information

Please read this manual carefully before setting up and using your Sympodium® ID250 interactive
pen display.

WARNING

WARNING

WARNING

CAUTION

CAUTION

If the screen is damaged, don’t touch any liquid that leaks from it. This liquid is an
irritant. If the liquid makes contact with your skin, eyes or mouth, immediately rinse
the area with running water for at least 15 minutes. Consult a physician if the liquid
makes contact with your eyes or mouth.

Don’t open or disassemble the Sympodium ID250 interactive pen display. You risk
electrical shock from the high voltage inside the casing. Also, if you open the
casing, you’ll void your warranty.

Prevent children from playing with the pen. They may accidentally remove the
small tip, which can be a choking hazard.

The screen is extremely sensitive to liquids. Don’t apply glass cleaner, any organic
solvent such as alcohol, or even a mild detergent to the screen. If you use these
cleaners, you may damage the screen’s finish or the unit’s electronics. Also, you’ll
void your warranty.

Don’t use the ID250 in a facility control system or any other environment that
requires extremely high reliability; the ID250 can interfere with or cause other
electronic devices to malfunction, or other devices can interfere with or cause the
ID250 to malfunction. Where use is prohibited, turn off the ID250 to prevent the
possibility of it interfering with or causing other electronic devices to malfunction.
SMART doesn’t accept any liability for direct or consequential damages.

CAUTION

Only use the power adapter that came with the ID250, because other adapters
won’t work properly, can damage the ID250, and can create a fire hazard. If you
use a different power adapter, you’ll void your warranty.

Other Precautions

For proper installation, observe the following precautions.

The Interactive Pen Display

• Don’t place sharp or heavy objects on the ID250.

• Don’t connect or disconnect the video or power cable if the ID250 or your computer is on. If
you do, you can damage the LCD screen and/or the computer video card.

• Use the ID250 with a video card that can support XGA resolution and a refresh rate no higher
than 70 Hz. An inappropriate video card may damage the screen.

• Don’t block the ID250’s ventilation holes, as this can cause it to overheat.

Important Information i

• The refresh rate is 45 Hz to 70 Hz in XGA mode, and 45 Hz to 75 Hz in other modes. If you set
the vertical refresh rates to greater than the recommended values, your screen can overheat.

• If you move the ID250, lift it using the finger indentations on the underside of the unit.

The Tethered Pen

• The tethered pen is a sealed unit that contains electronics but no batteries. If you attempt to
open the tethered pen, you’ll damage these electronics. This will make the tethered pen
unusable and void the warranty.

• Don’t touch the screen with any instrument other than the supplied pen because other
instruments may damage the screen’s coating.

• Don’t use a pen that has worn down to a sharp or angular tip, as it may damage the screen.

• Don’t immerse the pen in water.

The Environment

• Avoid setting up and using the ID250 in an area with excessive levels of dust, humidity and
smoke or where it’s exposed to direct sunlight, severe temperature changes, heat from other
appliances, water or any other liquid. Operate the ID250 in an environment with a temperature
range between 41° F and 95° F (5° C to 35° C) and with a humidity range of 20% to 80% (non­condensing). However, you can store the ID250 in an environment with a temperature range of
14° F to 140° F (-10° C to 60° C) and a humidity range of 20% to 90% (non-condensing).

• Don’t modify the power cord. Handle it carefully and avoid bending it excessively. Don’t place
the power cord in an area where it’s likely to be stepped on or pinched by items placed on or
against it. If you must run a cable over the floor, lay it in a flat, straight line, and secure it to the
floor with tape or a cable management strip of contrasting color.

• The ID250 comes with a power plug that works with your country’s power outlets. If the power
plug is a three-prong, grounding-type power plug (designed to fit into a grounding-type power
outlet), and you’re unable to insert the plug into an outlet, contact an electrician to replace the
outlet. Don’t modify the power plug.

• Place the ID250 in a location where users will have clear and direct access to the main power
plug, as they must be able to unplug the unit at all times. Always disconnect the ID250 before
you install any devices or perform any maintenance.

• If possible, unplug the ID250 before any thunderstorms. However, don’t touch the unit or the
unit’s power plug during a thunderstorm, as there is a risk of electrical shock.

• Unplug the ID250 if you won’t use it for an extended period.

• Don’t hit or drop the ID250 or subject it to intense shock or vibration.

• If the ID250 requires replacement parts, use parts that are specified by SMART Technologies
Inc.

ii Important Information

Table of Contents

Important Information............................................................................................. i

Other Precautions................................................................................................................. i

Overview ................................................................................................................. 1

The Interactive Screen.........................................................................................................1

The Tethered Pen, Pen Tool and Function Buttons ............................................................ 1

Connectivity Ports................................................................................................................ 1

Power................................................................................................................................... 2

Installing the ID250 ................................................................................................ 3

Determining the Best Location for Your ID250 .................................................................... 3

Connecting the ID250 .......................................................................................................... 4

Integrating a Monitor or a Projector ..................................................................................... 4

Installing SMART Board Software ....................................................................................... 4

Orienting the Screen............................................................................................................5

Matching the Resolution ...................................................................................................... 6

Adjusting the Screen............................................................................................................6

Tethering the Pen ................................................................................................................ 8

Securing the ID250 ..............................................................................................................8

Other Integrations ................................................................................................................ 8

Using the ID250 ...................................................................................................... 9

Touching the Interactive Screen .......................................................................................... 9

Using the Pen Tool Buttons ................................................................................................. 9

Using the Eraser ................................................................................................................11

Using the Function Buttons................................................................................................ 11

Storing the Pen .................................................................................................................. 11

Maintaining the ID250 .......................................................................................... 13

Cleaning the Screen .......................................................................................................... 13

Cleaning the Pen ............................................................................................................... 13

Changing the Pen Tip ........................................................................................................ 13

Troubleshooting................................................................................................... 15

Checking the Power........................................................................................................... 15

Checking the Status of the Interactive Pen Display ........................................................... 15

Image Problems................................................................................................................. 16

Control and Writing Problems............................................................................................ 16

Troubleshooting Summary Table ...................................................................................... 17

Waste Electrical and Electronic Equipment (WEEE) Regulations................... 19

Table of Contents iii

Customer Support................................................................................................ 21

Contacting SMART Technical Support .............................................................................. 21

General Inquiries ...............................................................................................................22

Warranty ............................................................................................................................ 22

Registration........................................................................................................................ 22

Sending Feedback............................................................................................................. 22

Obtaining More Information on SMART Products ............................................................. 22

Index...................................................................................................................... 23

iv Table of Contents

Overview

The Sympodium® ID250 interactive pen display works with your computer and SMART Board™
software to create an interactive presentation environment. The ID250 includes dynamic and
interactive tools for creating presentations and lessons. You can control applications and create
notes using the tethered pen, all while facing the audience.

The Interactive Screen

The 15" (38.1 cm) LCD interactive screen has a native resolution of 1024 x 768 and supports more
than 16 million colors. This screen acts as both an input device and an output device.

MENU - + ENTER STATUSPOWER

NOTE: For the ID250 to function properly, you must connect the ID250 to a computer with a VGA
video card. If you connect the ID250 to a computer with an inappropriate video card, you can
damage the unit and/or your video card.

On-Screen Display
Control Buttons

Pen Tool Buttons

Interactive Screen

Function Buttons

Pen and Tether

The Tethered Pen, Pen Tool and Function Buttons

By using the pen and the buttons on the ID250, you can control and manipulate items on your
screen, create or remove digital ink, or instantly activate programs. If you want, you can tether the
pen to the unit, so it’s always near the display, or you can store the pen in the compartment on the
side of the ID250.

• Use the pen tool buttons to control the function of the pen tool. You can select from different
digital ink colors and an eraser button.

• Use the function buttons to perform a right-click and to access specific SMART Board tools,
such as Notebook™ software.

• Use the on-screen display control buttons to configure the display settings.

Connectivity Ports

The ID250 has four ports: a USB port for connecting the supplied USB cable; an HD DB15 video
input port for the video cable from your computer; an HD DB15 video output port for a video cable
to a projector or a monitor; and a power port for the power cable.

Overview 1

Power

The Sympodium ID250 interactive pen display uses a single 12V DC power supply, which comes
with your unit, and a country-specific power cable to connect to a power outlet.

NOTE: The power input is designed for both 120V AC and 220V AC operation. However, you’ll
never need to adjust the voltage as the ID250 switches to the appropriate voltage automatically.

2 Overview

Installing the ID250

This chapter tells you how to:

• determine the best location for the ID250 (this page)

• connect the ID250 (page 4)

• integrate a monitor or a projector (page 4)

• install SMART Board software (page 4)

• orient the screen (page 5)

• match your computer’s resolution setting to that of the interactive screen (page 6)

• adjust the screen settings (page 6)

• tether the pen (page 8)

• secure the ID250 (page 8)

CAUTION

You can connect the ID250 to another monitor or an external projector so that the interactive
screen display is simultaneously displayed on the other screen (page 4). There are other
integration options available if you amplify the video signal (page 8).

NOTE: For the ID250 to function properly in XGA mode (1024 x 768 resolution), you must set the
computer’s vertical refresh rate between 45 Hz and 70 Hz. However, if you’re using a mode less
than XGA, your refresh rate can be between 45 Hz and 75 Hz.

Connect only the cables provided with your ID250. Other cables can cause
damage.

Also, don’t connect the video or power cables if the ID250 or your computer is on.
Doing so can damage the ID250 or your computer.

Determining the Best Location for Your ID250

When you’re deciding where to place your interactive pen display, consider the location of the
computer and its components in relation to the ID250.

Install the ID250 in a cool, dry location without excessive levels of dust, humidity and smoke.
Operate the ID250 in an environment with a temperature range between 41° F and 95° F (5° C to
35° C) and with a humidity range of 20% to 80% (non-condensing). You can store the ID250 in an
environment with a temperature range of 14° F to 140° F (-10° C to 60° C) and a humidity range of
20% to 90% (non-condensing).

NOTE: Take into consideration that the ID250 itself will generate heat whenever it’s turned on. To
maintain a consistent operating temperature, don’t block or cover any of the ventilation holes on
the back of the unit. Other external factors can affect the ID250, such as the heat generated by
control systems or other electronic equipment. Ensure there is adequate airflow around the ID250.

Keep the computer keyboard and the mouse close to the ID250, because the pen won’t function
until you install SMART Board software and open the SMART Board tools. You should also keep
your computer within 19 1/2' (6.0 m) of the ID250. This distance protects against signal
degradation that occurs as the USB cable length increases. The video cable also has distance
limitations, so you shouldn’t use an RGB video cable that’s longer than 50' (15 m).

Installing the ID250 3

To alleviate glare, you can use the attached tilt stand to angle the ID250 from 8° to 73° from the
horizontal. Alternatively, you can use a tilt stand that conforms to the standard sizes set by the
Video Electronics Standards Association (VESA). When installing a VESA-compatible stand, use
M4 screws (0.16" or 4 mm wide with a 0.03" or 0.7 mm pitch) that are no longer than 0.59" (15
mm) long.

Connecting the ID250

To connect the ID250

1. If you have not done so already, shut down your computer.

2. Open the tilt stand and place the ID250 at the desired location.

3. Connect the supplied video cable to the RGB Video IN port on the ID250 and connect the
other end of this cable to the monitor port on the computer.

4. Connect the power supply to the ID250, and then connect the power cable to the power
supply.

5. Power on the computer and the ID250.

NOTE: If you must install drivers for your computer, search for them in the operating system
folders.

6. Connect the supplied USB cable to the ID250, and then connect the other end of this cable to
an available USB port on your computer.

Integrating a Monitor or a Projector

You can connect a projector or another monitor directly to the ID250. With this setup, whatever you
display on the ID250 also appears on the other screen.

When you connect a projector or a monitor, the video signal from the computer is automatically
sent to the projector.

To connect a projector or monitor to the ID250

1. Connect a VGA (RGB) video cable (not supplied) to the RGB Video OUT port on the ID250.

2. Connect the other end of the cable to the Video Input port on your projector or monitor.

For details on the projector ports, refer to the documentation that came with your projector.

Installing SMART Board Software

Your ID250 comes with a SMART Board software CD, which you can use to install SMART Board
software on any computer.

NOTE: You’ll need to use the computer’s keyboard or mouse to perform the installation, as your
screen is not touch sensitive until you install and open the SMART Board tools.

To install SMART Board software

1. If you haven’t done so already, switch on the computer and the ID250.

2. Close all open applications on the computer.

4 Installing the ID250